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The Ten Spot Marks 10 Years With Ambitious Expansion Plans

PAPER OVER THE WINDOWS AT THE SOON-TO-OPEN CF SHOPS AT DON MILLS LOCATION. PHOTO: THE TEN SPOT.

Toronto-based beauty concept The Ten Spot is celebrating 10 years in business with a brand refresh, as well as announcing plans that it will look to expand both nationally and internationally. The concept seeks to offer quality services while being efficient and convenient. 

Kristen Wood (originally from Winnipeg) founded The Ten Spot in 2006, noticing a void between the city’s inexpensive ‘chop shop’ nail salons and pricier high-end spas. She set out to create an “anti-spa” beauty concept space on Toronto’s trendy Queen Street West, offering three main services — manicures, pedicures and waxing. 

CF SHOPS AT DON MILLS FRONT DESK. PHOTO: THE TEN SPOT
THE TEN SPOT FOUNDER KRISTEN WOOD.

The concept took off and today, The Ten Spot boasts 18 Canadian locations, 14 of which are franchised. Fifteen of the company’s locations are in Ontario, two are in British Columbia, and one is in Charlottetown, PEI. All are freestanding, though one of Ten Spot’s locations is a Hudson’s Bay partnership, located on the concourse level of Hudson’s Bay’s Toronto Queen Street flagship. 

The company also expanded to include its own lacquer and beauty line called ‘Get Nailed’. 

TREATMENT AREA AT CF SHOPS AT DON MILLS. PHOTO: THE TEN SPOT
PRIVATE TREATMENT ROOM AT CF SHOPS AT DON MILLS. PHOTO: THE TEN SPOT

Ms. Wood explained that for the company’s 10 year anniversary, branding was modified across all channels — from its website to its in-store service menus. The Ten Spot’s branding now features a simple white background with primary colour orange, with stainless steel/grey used as an accent to reflect The Ten Spot’s updated retail interiors. To celebrate 10 years on August 10 of this year, the company also offered free services to mark the anniversary —  Ms. Wood said that it was a hit, with people lining up and in some cases, waiting several hours. 

Moving forward, Ms. Wood said that The Ten Spot will be expanding its operations rapidly, with a goal of having about 50 Canadian locations in all major centres within the next two years. Tomorrow, The Ten Spot will open its 19th location at Toronto’s CF Shops at Don Mills, with four more Ontario locations under development (in Aurora, Unionville, Sault St. Marie and Mississauga’s Port Credit). She also revealed that about 10 Ten Spot locations will be opening in the province of Quebec under a master franchisee, with Montreal acting as a launch point. Ms. Wood said that she’s also looking at moving The Ten Spot into the United States, first focusing on Florida and California, where longer summers mean more leg-and-toe business.

The Ten Spot works with brokerage Oberfeld Snowcap when securing retail locations in Canada. Ms. Wood said that the retailer’s ideal size is about 1,500 square feet, to accommodate front-end operations as well as a staff room/office and onsite laundry facilities.

Retailers Sought for School of Retailing’s October ‘Retail Week’

The University of Alberta School of Retailing is hosting its annual Retail Week between October 3 and October 7. The School is seeking retailers who are interested in meeting with enthusiastic students and participating in various networking activities. Retail Week is Western Canada’s largest student-focused retail recruiting event, and the talent available is exceptional — many previous graduates now work in some of the world’s top companies. 

Retail Week includes various networking opportunities where companies may meet with students. This includes a large career fair on Wednesday, October 5, as well as smaller gatherings where retailers may meet with students. The School of Retailing even has its own group of consulting students who work on a variety of projects, ranging from retail strategy to overall neighbourhood/mall real estate strategy.

The School’s Bachelor of Commerce students are available for positions including consulting, management, analytics, internships, marketing, human resources, finance and more. Their education is world-class, and the School is recognized as a global leader. University of Alberta School of Retailing is at the forefront of retail trends, preparing Canada’s brightest retail industry-focused students for careers in the industry. Its innovative offices opened in November of 2014 at the university’s HUB Mall

Come to Edmonton in October to meet with students, check out what’s new at West Edmonton Mall and the new downtown Ice District, and meet with Retail Insider’s Craig Patterson, who will also be visiting Edmonton for that week. For more information on Retail Week and to get involved, email Emily Deveaux at: salsbury@ualberta.ca

Ted Baker Opens Calgary Location [Photos]

Ted Baker (PHOTO: RYAN MASSEL)

British fashion brand Ted Baker has opened a location at Calgary’s CF Chinook Centre. The store marks the company’s sixth freestanding Canadian location. 

The Chinook Centre store spans about 2,900 square feet, and is strategically located between retailers Kate Spade and the mall’s busy Apple Store. Nearby retailers include Harry Rosen, Tesla Motors, Tiffany & Co., Burberry and Michael Kors. Ted Baker replaces fashion retailer Marciano, which shuttered its Chinook store earlier this year. 

CF Chinook Centre is considered by many to be Calgary’s premier mall. Nordstrom opened its first Canadian store at CF Chinook Centre in September of 2014 and in early 2018, Saks Fifth Avenue is confirmed to be opening a 115,000 square foot unit in the mall’s former Target space. 

Earlier this summer, Ted Baker opened two Canadian locations – one at CF Rideau Centre in Ottawa, as well as an outlet at the McArthurGlen Designer Outlets near Vancouver. Deals for those two locations, as well as for the Calgary store, were negotiated by Northwest Atlantic Principal/Broker Dianne Lemm

Ted Baker’s first Canadian location, measuring 3,230 square feet, opened in October of 2012 in an expansion of Toronto’s Yorkdale Shopping Centre. The retailer’s second Canadian location opened in October of 2014 at CF Toronto Eaton Centre, spanning 3,800 square feet. A 2,975 square foot Vancouver CF Pacific Centre location opened in June of 2015, and a third Toronto location, measuring 2,750 square feet opened last September at CF Sherway Gardens. Ted Baker’s first Canadian outlet store opened in August of 2013 at the Toronto Premium Outlets.

Photos in this article were taken by Calgary-based Ryan Massel, who also runs the entertaining blog immrfabulous.com. Photos were supplied by Mr. Massel, and he also wrote about this store location

Montreal Friday : A T-Shirt Story (Ça va de soi) and the Eco-Cup

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Ça va de soi: a t-shirt story

I was invited to the launch of Ouestfest on Montreal’s Laurier Avenue West, which took place between August 25 and August 27. During one evening, tours were organized to get participants out to explore Laurier Avenue’s retail and other surroundings. 

There was so much to see. On my particular tour, I discovered retailer Ça va de soi — a brand that I’d heard of, but not a store that I’d visited. I wish I’d visited sooner, however, as I was pleasantly surprised with what I discovered. 

The Laurier Ouest Ça va de soi store is spacious and tastefully finished, with the in-store customer service experience being exceptional. I find that when I’m purchasing an item, there’s an overall purchasing experience that creates a memory of that purchase. If the experience is positive, my perception of that product becomes positive beyond the brand name itself.

In the store, I was graciously welcomed by Stephanie, who guided me through the history of Ça va de soi. She described the story around the manufacturing of the brand’s sweaters and polo shirts, making me want to add several of them to my collection. It was a pleasure to meet an employee with such a passion for the brand. 

After touring the store and learning about its products, I found myself torn between two different pieces: a wonderfully simple yet comfortable t-shirt, and a magnificent scarf. I got the shirt, and fortunately there’s no rush to purchase, as timeless pieces are constantly stocked in-store — though new product is also continuously added. 

The company also recently added their own product cleaning service, called Ça va bain. Simply take your Ça va de soi product to any of its stores, and they’ll clean it (at a reasonable price) for you (at their Westmount location) and then ship it back to your local store for pickup. 

Ça va de soi’s background: 

For those unfamiliar with its history, Ça va de soi was founded 26 years ago, and opened its first store about 10 years ago. Products are made both in Montreal and in Hong Kong, utilizing Italian thread. Stores are located in Montreal, Quebec City, Ottawa and Toronto, and they also launched an international e-commerce site last year. 

We may be discussing Ça va de soi more in the future, as well, as the company says that there are some interesting things in the works that will become newsworthy. 

*****

This month’s discovery: Ecocup: Better for festivals and better for the environment

This summer, you may have noticed the plastic cups being used in a variety of events in Montreal such as Osheaga, Just for Laughs and Au Pied du Courant. The Ecocup has been used at about 30 events in the Montreal area to date, replacing traditional inexpensive plastic cups. Not only do Ecocups reduce waste, they can serve as a souvenir of the event you’ve attended. What a terrific idea! 

Have an excellent long weekend and autumn season from myself and everyone at Retail Insider.

*All photos by Maxime Frechette, except for the black-and-white ad. 

Dutch Fashion Brand Sandwich to Open First Canadian Store

Sandwich
Sandwich location in Essen, Germany

Amsterdam-based clothing brand Sandwich is embarking on a plan to boost brand awareness in the Canadian market, with the launch of its first Canadian store in Montreal this month.  

Sandwich specializes in casual contemporary fashion geared to women in the 40-plus age demographic. The brand, sold worldwide, is owned by Switzerland-based global fashion house Veldhoven Group, which also operates the brands Turnover, DEPT, and Olsen.  

Although Sandwich fashions have long been available in the Canadian market through more than 350 multi-brand retailers across the country, the launch of a dedicated boutique will help to bolster the brand’s presence in this country, says Terry Rosen, sales director with Sandstyle Canada Group Inc., which handles distribution for Sandwich in Canada. 

Sandwich location in Essen, Germany, via retaildesignblog.net.

“At this point in time we decided to add another dimension by opening a flagship store in Canada which would support our existing client base and expand the brand awareness in North America,” Rosen says. 

With versatile garments ranging from basic t-shirts and leggings to trendy blazers and dresses, along with a wide range of accessories, Sandwich caters to customers who are willing to pay a moderate price for quality everyday merchandise.

Since the brand has had success distributing its merchandise through external retail partners for more than 20 years, Rosen says the company is confident in Sandwich’s prospects for the Canadian market.

The new store, located at 1007 Laurier Avenue West in Montreal’s Outremont neighbourhood, will be 1,400 square feet in size.  Located in a trendy area populated by a variety of other boutiques and restaurants, Rosen says the location is likely to resonate with Sandwich’s target market. 

“We were looking for the perfect ‘quartier’ to launch our first boutique and chose Laurier because it is an exciting street filled with diverse fashion shops and we felt that it was the right match for the DNA of the Sandwich brand,” she says. 

The design of the store is being handled internally at Veldhoven Group, with most of the materials having been imported from overseas. The boutique will have a look and feel consistent with Sandwich stores in other countries. Unlike the minimalist feel of many modern boutiques, Sandwich shops are designed to feel cozy and comfortable.  

Sandwich location in Essen, Germany, via retaildesignblog.net.

“The ambience is a warm and welcoming atmosphere where friends can come together and enjoy a pleasant shopping experience,” Rosen says. 

Following the launch of the Montreal store, Rosen says the brand will consider expanding to other major Canadian cities, such as Toronto, Vancouver and Calgary. Currently, however, she says there are no firm expansion plans in place.

“There are no plans at the moment for further branching out,” she says. “We are concentrating on making this first Canadian shop a success.”

*All photos are of a Sandwich location in Essen, Germany, via retaildesignblog.net

Saks Opens Massive 3-Level Flagship Restaurant [Photos]

A three-level, 11,000 square foot restaurant has opened at Saks Fifth Avenue’s Canadian flagship. Operated by Oliver & Bonacini, the new Leña drink/dining experience occupies the southeast corner of Saks Queen Street/CF Toronto Eaton Centre, and gives Saks a desirable Yonge Street entrance. 

Leña’s main level includes a street-level 96-seat dining/bar area with an octagonal bar constructed around an original heritage pillar with backlit etched glass, floor-to-ceiling windows and original marble-paneled walls. An 86-seat dining room is located half a flight upstairs, also accessed from an entrance within Saks’ accessories hall. The lower-level features a 70-seat lounge featuring rich leathers, black stone, brass, marble accents and furnishings. The upper level features a 44-seat private dining room. The space was created by DesignAgency with a nod to South American style, while enhancing existing art deco qualities of the former Simpson’s department store’s Richmond-Yonge Street entrance. 

Chef Anthony Walsh alongside his mother-in-law, Elena and Chef Julie Marteleira. Photo by Cindy La

The concept was spearheaded by renowned Chef Anthony Walsh, paying homage to his mother-in-law, Elena. The menu showcases South American cooking with Spanish and Italian influences. “We see the food identity at Leña as an expression of matriarchal ideals at the table – an ode to the excitement and love of that style of cooking that percolates in all of us cooks,” said Mr. Walsh.

Leña’s kitchen is helmed by Executive Chef Julie Marteleira, who’s been with Oliver & Bonacini since 2010, guiding culinary teams at the company’s Jump, Auberge du Pommier and Luma restaurants. 

Breakfast includes a variety of sweet pastries, including Medialunas, Alfajores and Palmitos (all under $5), as well as savoury Sustancia such as Breakfast Empanadas ($17) with poached eggs and chimichurri; Seville Orange Crepes ($14) with ricotta, toasted almonds and vincotto; and Lala’s Tortilla ($6) with Yukon Gold potatoes, Spanish onion and bay leaf. 

Lunch includes items such as the 12 Vegetable Escabeche ($15) with milk mayonnaise, charred and raw vegetables, and tomatillo and coriander dressing; Wellington County Butler’s Steak ($28) with grass-fed beef, fried quail eggs, sherry aïoli, chimichurri and yucca fries; and Argentinian sandwiches, including a Fugazza with fior di latte, tomato and arugula ($17); and a Pan de Miga with ham, provolone and green olive pesto ($16).

Dinner includes Chef Walsh’s take on traditional entrées, such as Pollo Doña Aurora ($27) with organic chicken, laurel, lemon and saffron braise, mushrooms and potato purée; and Ricotta Cannelloni ($22) with nutmeg, green pepper tomato sauce, and Idiazabal cheese; as well as a large selection of shareable small bites including Smoked Jamon Croquetas ($12), Blistered Padrón Peppers ($10), and Salt Cod Fritters ($11).

Leña’s all-day bar features a wine list of Argentinian, Chilean and Spanish varietals; seven taps focusing on local, seasonal, craft brews; and a selection of handcrafted Latin-inspired cocktails including the Torreón ($12), a sangria named after the most popular Temple of Light above Macchu Picchu, made of fresh watermelon juice, ginger beer and Torrontés wine; the Mobranca ($12), a “Muddle-less Mojito” made of Havana Club, lime, tonic and Brancamenta, an Italian digestif known for its minty, woody and nutty flavours; and the Leña ($16), a South American take on the Old-Fashioned.

Photo of Elena near the lower-level washrooms

Leña is open for daily breakfast, lunch, dinner and weekend brunch. For hours of operation or to make a reservation, visit LenaRestaurante.com or call 416.507.3378.

Saks fifth Avenue’s flagship Toronto food experience will continue this fall when Pusateri’s Fine Foods opens a 25,000 square foot Saks Food Hall this fall. The concourse-level space will feature both grocery and dining options. 

Tommy Bahama Ramps Up Canadian Expansion Plans

Seattle-based fashion brand Tommy Bahama is expanding its base of Canadian stores, including its newest location which opens next week. The company’s new stores will be larger and feature the company’s updated aesthetic, as well as a wider product assortment that will include more womenswear as well as substantially expanded denim offerings. 

The company’s CF Chinook Centre location in Calgary, which opened in June of this year, will act as a prototype for future Tommy Bahama locations, according to Tommy Bahama CEO Doug Wood. The Calgary store, designed by Seattle-based architectural firm MG2, showcases a wider selection of women’s products than are typically carried in Canada’s Tommy Bahama stores, which have also been traditionally smaller than the 3,800 square foot CF Chinook Centre unit. 

On Tuesday, September 6, Tommy Bahama will open a 3,550 square foot store at Toronto’s CF Sherway Gardens, reflecting a ‘Modern Beach House’ design featuring a neutral colour palette emphasizing clean lines and open space, with strong dark metal accents as well as oak wood flooring sourced from a local Ontario vendor, according to Tommy Bahama. The storefront will contrast with bold teak louvered awnings and a teak façade. 

This fall, for the first time, Tommy Bahama’s Canadian stores will see a focus on denim, with the Toronto store launch coinciding with the brand’s launch of its new men’s and women’s denim collections. Denim will feature prominently throughout stores, including focused displays at the new Sherway unit. 

Tommy Bahama entered the Canadian market in 1998 under a master franchise agreement with Toronto-based Jaytex Group. Tommy Bahama retrieved the license in 2013, and now operates locations corporately. The company currently operates 10 Canadian stores, including full-priced, outlet and seasonal locations. Tommy Bahama’s six full-priced Canadian stores include two Toronto locations (Bayview Village and 2488 Yonge Street), Oakville ON (216 Lakeshore Road East) Calgary’s CF Chinook Centre, and two Vancouver stores (Oakridge Shopping Centre and at West Vancouver’s Park Royal). The company also operates three Canadian outlet stores (CrossIron Mills in Calgary, West Edmonton Mall and at Vaughan Mills near Toronto) as well as a seasonal location at Port Carling, Ontario (Muskoka region), which is open each summer for the tourist season. The company also wholesales through a variety of retailers in Canada. 

Moving forward, Mr. Wood said that Tommy Bahama will look to strategically open stores in some of Canada’s top malls, as well as street-front locations where warranted. New Canadian stores will be in the 3,500 square foot range ideally, he said, as opposed to the roughly 2,000 square foot locations that have operated until now. Mr. Wood said that the company may also consider opening more resort stores in Canada, possibly in British Columbia as well as in Ontario’s Niagara region. He also mentioned Quebec as being a possible future market for Tommy Bahama, as the province currently lacks any freestanding stores. 

Only 2 Weeks Until IRDC Montreal Conference

VMSD Magazine’s 2016 International Retail Design Conference (IRDC)

VMSD Magazine’s 2016 International Retail Design Conference (IRDC) takes place September 13-15 at Le Westin Montréal in Montréal. This year’s IRDC program partners with two of Montréal’s retail industry leaders — JPMA Global and SAJO — to create multiple networking opportunities that will prove to be both informative and enjoyable, not to mention useful for business development. 

Retail-Insider readers receive an exclusive individual registration rate of $1,125 USD by using the discount code RETAIL2016. That’s a $320 USD savings off the individual registration rate of $1,445 USD (register here

Recognized as the premier educational and networking event for retail design professionals, IRDC provides three days of innovative ideas for creating experiential retail that sets brands apart. IRDC’s program is filled with thought-provoking presentations by industry experts, plus exhilarating roundtable discussions and informative off-site tours, all designed to enlighten and inspire. 

Store fixture manufacturer JPMA Global, headquartered in Montréal, is opening its facility for the “Design With A Cutting Edge Technology Tour,” taking place Wednesday, September 14th, from 3:00 pm to 6:00 pm.  This guided design tour, conducted by one of the world’s largest store fixture manufacturers, will show how a brand’s design vision can become a reality by using the latest state-of-the-art manufacturing technology, unavailable anywhere else in the industry. IRDC attendees will observe how the industry’s most intricate designs in custom wood, metal and acrylic sheet, elements and store fixtures are created during this in-depth tour. Transportation to JPMA’s headquarters is provided in the IRDC’s registration fee. Space is limited and subject to availability.

As well, Montreal-based SAJO, an integrated project delivery company, is hosting an evening of cocktails and dinner at one of Montréal’s renowned dining establishments, Ristorante Beatrice. Taking place on Wednesday, September 14th, from 7:30 pm to 10:30 pm, this extraordinary gathering starts with cocktails and segues into a fabulous multi-course dinner, all taking place in a spectacular garden setting in a renowned Italian eatery known for its affection for flavour and style. This fun, casual evening event is the perfect opportunity to meet and mingle with retail design professionals, including SAJO’s special guest, Mr. Aldo Bensadoun, founder and Chairman of Aldo Shoes. Participation is included in the IRDC registration rate. Space is limited and subject to availability.

IRDC’s program features sessions on such timely topics as strategic approaches to engaging millennials; how to capture new markets; visual merchandising and luxury brands; international inspiration in retail design; designing cannabis retail spaces, getting buy-in from the C-suite; blurring the lines between the physical store and online retail; shop-in-shops and pop-ups; virtual/augmented reality and the customer experience, and many other topics.   

Speakers include retail design leaders from Aldo, BonLook, Kenneth Cole, Maison Birks, Marriott International, Qdoba Mexican Eats, Roche Bros/Brothers Marketplace, Tommy Bahama, Whole Foods Market and Wolverine Worldwide.

As stated above, Retail-Insider readers receive an exclusive individual registration rate of $1,125 USD by using the discount code RETAIL2016. That’s a $320 USD savings off the individual registration rate of $1,445 USD.  

Complete details about speakers, sessions, networking events, sponsors and the conference hotel (Le Westin Montréal) are available at irdconline.com.

 

*IRDC is a Retail Insider partner sponsor. To work with Retail Insider in a similar capacity, email craig@retail-insider.com for more details. 

Le Creuset Opens Montreal Flagship

French cookware brand Le Creuset has opened a Montreal flagship location, as the company continues to open stores across Canada. The retailer currently operates eight Canadian stores, and it continues to seek retail space as it expands across the country.  

The Montreal store measures about 800 square feet and is located at 2121 Crescent Street. Le Creuset worked with representative brokerage Think Retail on the deal. The building is owned by LaSalle Investment Management on behalf of LaSalle Canadian Income & Growth Fund IV.  

The Crescent Street store is Le Creuset’s third Canadian high street location, following the opening of a 2,000 square foot Vancouver unit at 2997 Granville Street (currently the country’s largest) in June of this year. In September of 2015, Le Creuset opened its first Canadian high street location at 517 Sussex Drive in Ottawa. 

According to Think Retail, Le Creuset continues to seek out retail space in selected Canadian markets, including Toronto, Montreal and Vancouver. Spaces sought are ideally in the 750 to 1,250 square foot range, both on high streets and in major shopping centres. 

Founded in Northern France in 1925, Le Creuset is best known for its colourfully-enameled cast-iron cookware. In Canada, Le Creuset is the number one bridal registry brand, and it’s consistently rated the number one or two cookware supplier to all of the company’s trading partners. It has more than 250 international mono-brand stores in 25 countries, and is distributed in about 30 countries worldwide.

Once Upon A Child Continues Canadian Expansion

Unique Winmark Corporation-owned children’s resale concept Once Upon a Child is continuing with its Canadian expansion plans. Last week it opened a store in Brampton, Ontario to huge crowds, and the retail concept will continue to expand nationally through franchisees. 

Once Upon a Child stores buy and sell gently-used children’s apparel, shoes, books, baby equipment, furniture, and various other related items. The recycling concept provides families an affordable way to keep up with fast-growing kids, and the retailer pays cash on the spot for items brought to sell in the store. Stores ensure that all products purchased and sold meet mandatory and voluntary safety standards, and staff members stay up-to-date on current recalled items, immediately pulling all recalled products from shelves and making sure all items purchased are safety-checked to meet current standards.

Brampton franchisee Tim Ryder, who’s 370 Main Street (Unit 122) store opened last week, explained how the store had a line-up at 7:00 am prior to opening — which isn’t unusual for such a store. The retail space was open to receive resale items for about 10 weeks prior to the retail grand opening, and customers had seen some hard-to-find items and wanted to get to them quickly. Mr. Ryder said that the store was jam-packed for several hours with shoppers making large purchases, with the afternoon remaining busy with promotions, entertainment and face painting for children. 

Once Upon a Child is seeking Canadian franchisees for its continued expansion. There are currently 22 territories open in Canada for Once Upon A Child franchisees. The company has signed agreements for various sites, so the company is not soliciting sites from landlords at this time. The company utilizes Aurora Realty Consultants as its Canadian brokerage. 

Minneapolis-based Winmark specializes in developing franchises for retail stores that buy, sell and trade new and used merchandise. It’s the parent company to retail concepts Plato’s Closet, Once Upon A Child, Play It Again Sports, Music Go Round, Style Encore, Wirth Business Credit and Winmark Capital. All focus on different demographics but adhere to the same frugal concept of ‘sell.buy.repeat’. The company’s retail brands have in excess of 1,150 franchised operations in North America with over $1 billion in sales, and it continues to expand rapidly. Winmark first entered the Toronto market in 1993 with the opening of a Play It Again Sports store in Whitby.