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Could Canada Become Oversaturated With Off-Price Retailers?

Image: Nordstrom Rack

Competition among Canada’s off-price retailers is growing increasingly fierce, with Saks OFF 5TH, Nordstrom Rack, Winners and Marshalls continually opening new stores. With all of this new activity, there’s a potential for market oversaturation — though according to one retail expert, this could be a trend reflecting the polarization of the Canadian retail industry. 

Saks Fifth Avenue‘s off-price concept Saks OFF 5TH has already announced 14 Canadian locations, with a goal to operate about 25 stores by the end of the decade. Nordstrom Rack, which recently announced that its first Canadian store will open in 2018 in downtown Toronto, plans to open as many as 20 Canadian stores in the coming years. Homegrown Winners, now under the American TJX ownership umbrella, continues to aggressively open stores with some in close proximity — another downtown Toronto Winners store will open on August 11 at 10 Dundas Street East, within blocks of other Winners locations. TJX’s Marshalls stores are also expanding, with plans to eventually operate about 100 Canadian Marshalls stores coast-to-coast. 

VAUGHAN MILLS. PHOTO: IVANHOÉ CAMBRIDGE

Retail expert Antony Karabus, CEO of leading retail consultancy HRC Advisory, said that despite the significant growth in the off-price space, Canada’s off-price sector is not likely to become oversaturated. He described how the sector has grown significantly in the US and shows no signs of slowing down, and that he expects the same trend to take place in Canada. He said that, in fact, there is a significant opportunity in Canada as Canadians are accustomed to cross-border shopping and the availability in the US of discounted premium brands and would expect the same availability in Canada as the new entrants enter the market.

Mr. Karabus described how a significant percent of Canadian families continue to search for value in a combination of three ways: 

1.    Extreme value-priced retailer, where the dominant player is Dollarama, and where they continue to raise prices, now as high as $ 3 dollars and potentially increasing to as much as $4 dollars,
2.    Treasure hunts where they are looking for bargain-priced product, whether branded or otherwise. Giant Tiger and the TJX banners (Winners, HomeSense and Marshalls) are all continuing to grow significantly, despite the continued growth of Walmart Canada, and
3.    Retailers who offer premium branded product at compelling prices, who include Nordstrom Rack and Saks OFF 5TH in a more upscale environment and a more structured layout, whether the merchandise is last season’s fashions at deep discounts or discounted current season’s offerings.

The market for brands at a discounted price has historically been dominated in Canada by TJX’s Winners and HomeSense and more recently, Marshalls banners. With the arrival of Saks OFF 5TH and imminently, Nordstrom Rack, Mr Karabus expects that “the TJX banners will face significant added competition when negotiating with premium/luxury brand vendors to acquire their best surplus product for the Canadian market”. 

Mr. Karabus discussed the continued polarization in the Canadian retail industry with market share increasing at both the value and the luxury ends of the market, and how lower-priced retail concepts are seeing increasing success (as are luxury retailers), at the expense of retailers being squeezed in ‘the middle’. It’s more difficult for mid-priced retailers to create a distinctive position in the market, he explained, which is partly why several have recently gone bankrupt or restructured. He expected continued growth in both the Value Sector and the Luxury Sector as those sectors continue to attract a greater percent of Canadian shoppers. He sees mid-tier retailers sharing a declining percent of the overall retail pie, but that the best retail chains in the mid-tier will increasingly dominate that sector while weaker players continue to exit or become less relevant over time. 

Mr. Karabus concluded his comments by saying that: “ With the decline of the Canadian dollar relative to the US dollar, cross-border shopping by Canadians has already and will continue to decline significantly, resulting in those Canadians that are accustomed to buying premium brands at discount prices in the US, now wanting to buy them in Canada. This augurs well for the growth of this sector in Canada”, he said.

Chocolats Favoris Opens Montreal Flagship, Plans Substantial Expansion [Photos/Video]

Photo: Chocolats Favoris

By Maxime Frechette

Quebec City-based Chocolats Favoris officially opened its downtown Montreal flagship yesterday. Measuring about 2,300 square feet, it’s the brand’s first on the island of Montreal. The company is expanding aggressively and next week, will open its first Western Canadian location in Victoria, BC. 

The Montreal Chocolats Favoris replaces an Aldo shoe store location in the central Quartier des Spectacles at Complexe Desjardins, with the storefront facing Sainte Catherine Street West. The retail space is bright and attractive, and its opening was well attended as per the brief video below. 

AT THE STORE OPENING ON JUNE 21, 2016. PHOTO: MAXIME FRECHETTE
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The Montreal opening follows several recently opened locations, including its first in Ontario in Orleans, which opened on June 4. Other recently opened locations were in the Quebec communities of Rosemere, Mont Saint-Hilaire, St-Hubert, Granby, Vaudreuil-Dorion, and at Quartier DIX30 in Brossard, near Montreal. On July 1, a large location will open on Victoria’s tourist-heavy Government Street, just in time for the busy cruise ship season. Each new store requires an investment of about $600,000, according to the company. 

Chocolats Favoris now has 21 locations, and it plans to eventually operate about 75 stores coast-to-coast. Toronto locations are soon to follow according to the company, which plans to grow its sales to about $100 million by the year 2020. 

Founded in Lévis, Quebec in 1979, Chocolats Favoris was acquired by entrepreneur Dominique Brown in 2012. Each store employs between 35 and 40 staff. About half of Chocolats Favoris’ locations are franchised and that ratio will be maintained as part of the expansion. 

You may subscribe to Retail Insider’s Youtube Channel for more videos, including the opening of Canada’s first Kartell store location in Montreal. 

*Photos/video by Maxime Frechette.

Behind the Deals: Ivanhoé Cambridge Secures 7 Canadian Saks OFF 5TH Locations

Saks OFF 5TH Vaughan Mills. Photos provided by Hudson's Bay Company.

Montreal-based landlord Ivanhoé Cambridge has secured seven of Saks Fifth Avenue‘s 14 announced Canadian Saks OFF 5TH locations. It’s a remarkable accomplishment and according to Ivanhoé Cambridge Executive Vice President and Chief Operating Officer of Retail, Roman Drohomirecki, it involved lengthy negotiations and a company-wide collaborative effort. 

In March of this year, Saks OFF 5TH opened at two Ivanhoé Cambridge properties — at Vaughan Mills (north of Toronto) and the Outlet Collection at Niagara. This September, OFF 5TH will open at Ivahnoé Cambridge’s CrossIron Mills north of Calgary, and in October at Tsawwassen Mills south of Vancouver. In the spring of 2017 Saks OFF 5TH will open at Quebec City’s Place Ste-Foy and at the Outlet Collection at Winnipeg and in the fall of 2018 a downtown location will open at Montreal Eaton Centre which, according to Mr. Drohomirecki, will see heavy traffic from both tourists and locals. 

Mr. Drohomirecki explained how Ivanhoé Cambridge’s existing relationship with Saks’ parent Hudson’s Bay Company assisted with negotiations, as Ivanhoé Cambridge looked to differentiate several of its properties by adding Saks OFF 5TH to the mix. Negotiations went well into the evenings on some days, he said, as parties agreed to favourable terms that would see a number of leading Ivanhoé Cambridge properties secure OFF 5TH units. Mr. Drohomirecki wanted it to be known that Ivanhoé Cambridge’s success with Saks OFF 5TH was a collaborative effort on the part of the Ivanhoé Cambridge team, and that the outstanding teamwork among departments involved in various stages of negotiations was a crucial factor in successfully securing the retailer. Ivanhoé Cambridge is a Canadian leader in operating outlet and hybrid-outlet centres (the latter are called ‘Mills’), and OFF 5TH is an added bonus that will increasingly drive traffic to already busy centres. 

Image: Saks OFF 5th

Saks wanted premium locations within Ivanhoé Cambridge properties, explained Mr. Drohomirecki, which became a challenge given that the landlord’s centres were almost already completely leased. Parties therefore had to get creative in order to find the 30,000+ square foot spaces that Saks OFF 5TH required. The Hudson’s Bay Company was serious about rolling out its Saks OFF 5TH concept throughout Canada relatively quickly and given Ivahnoé Cambridge’s dominance in both outlet and hybrid-outlet centres, parties saw deals as being strategic for all seven locations. In some instances, existing Hudson’s Bay Company real estate was utilized (the Vaughan Mills OFF 5TH was formerly an HBC-owned Home Outfitters location) while its Place Ste-Foy location was formerly occupied by a smaller location for Holt Renfrew

Bruce Moore, Senor Vice President of Hudson’s Bay Company real estate, spoke at Toronto’s International Council of Shopping Centres ‘Next Gen Spring Program’ on Wednesday, June 22. Mr. Moore said that Saks OFF 5TH is on track to open about 25 Canadian stores over the next several years, including about eight in the Greater Toronto Area. Saks OFF 5TH seeks markets having ideally in excess of 500,000 residents, with host centres ideally having strong co-tenants (such as Nike and Polo Ralph Lauren, he said), as well as favourable lease rates/terms for Saks OFF 5TH. Mr. Moore also discussed other Saks OFF 5TH locations, including some that haven’t yet been revealed publicly, and we’ll report on this next week in a separate feature article.

*Top photo is of Saks OFF 5TH Vaughan Mills. Photos provided by Hudson’s Bay Company. 

Cadillac Fairview Expands Mall Digital Experience

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Cadillac Fairview is expanding its digital platforms with new service enhancements and first-to-market technology, which will include indoor navigation, improved WiFi, CF SHOP! text and website updates.  

Upgraded guest WiFi services will be offered at Cadillac Fairview properties nationwide, with faster connection speeds and easy to use WiFi access. The new platform, offered by Aislelabs, allows users to log in using their social accounts. Guests using the free WiFi need only sign-in once, as they will be auto connected to the internet during every visit. An added roaming feature will allow direct internet access at any Cadillac Fairview shopping centre.

Cadillac Fairview is expanding its ‘CF SHOP! Text’ platform to all 20 of its retail properties offering quick assistance to guests inquiring about anything from retailers and services to promotions to the latest trends. The service was introduced in November 2015 at eight retail properties including CF Pacific Centre, CF Chinook Centre, CF Masonville Place, CF Toronto Eaton Centre, CF Sherway Gardens, CF Rideau Centre, CF Carrefour Laval, and CF Galeries d’Anjou

Cadillac Fairview has also launched Chinese language websites for two of its malls —  at CF Markville north of Toronto, and CF Richmond Centre south of Vancouver, which both host a substantial number of Chinese-speaking locals and visitors. Website content is in both Chinese simplified as well as Chinese traditional.

Toronto’s CF Fairview Mall is implementing indoor positioning and turn-by-turn navigation — the first time offered at any Canadian shopping centre. The Navigate Platform, powered by location-based technology provider Aislelabs, delivers accurate indoor positioning with blue-dot wayfinding helping shoppers find their way around the mall. The technology uses a combination of WiFi and Bluetooth beacons for triangulation and acts like an indoor GPS so shoppers can view centre maps, locate their accurate position, and view the shortest route to their desired store or amenity. Interactive 3D maps also provide walking paths across floors. Shoppers can access all mapping and navigation at CF Fairview Mall by downloading the latest CF SHOP! app from the Google Play Store or App Store or by browsing to CF Fairview Mall website.

“Cadillac Fairview continues to aggressively invest in innovative technologies that enhance the consumer shopping experience,” said Jason Anderson, Senior Vice President, Marketing, Cadillac Fairview. “Shoppers want to stay connected during their entire shopping journey and we continue to evolve our digital capabilities, leveraging existing services like our CF SHOP! App, as well as investing in platforms to enable efficient, convenient and interactive experiences at all our retail properties.”

Browns Shoes Announces 3 Store Summer Expansion [With Renderings]

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Montreal-based multi-brand footwear retailer Browns Shoes will open two new stores under its Browns banner this summer, while an existing Browns location will see a substantial expansion. The retailer is in the process of expanding its store operations for its Browns, B2 and Browns Outlet concepts.

On July 14 of this year, Browns will open a 3,740 square foot location at Ottawa’s CF Rideau Centre, which will be the retailer’s second store for the Ottawa market. On August 18 of this year, a 4,557 square foot Browns location will open at Les Galeries de la Capitale in Quebec City. It will be the third for the Quebec City region, where Browns Shoes also operates one Browns and one B2 store. On August 11, Browns’ Vaughan Mills store (north of Toronto) will expand to an impressive 7,061 square feet, making it one of the retailer’s largest units. 

Browns currently operates 57 stores throughout Canada, and it will also open another three to four locations this year under its Browns and Browns Outlet banners, according to Senior Operations Manager Eric Ouaknine. Browns Shoes will open between four and six stores each year between 2017 to 2020, and the retailer is represented in Canada by brokerage Oberfeld Snowcap

Browns Shoes is a family-owned business, founded in 1940 in Montreal by Benjamin Brownstein. The company is now third-generation run. Stores feature designer brands as well as in-house brands including Mimosa, Browns Couture, The Wishbone Collection, Luca Del Forte, Intensi and B2. The B2 brand became so successful in its own right that it now boasts its own freestanding stores, which also carry various other designer brands.

*Renderings were provided by Browns Shoes. 

Nordstrom Releases Tickets for 2 Fall Store Opening Charity Galas in Toronto

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Tickets for the gala openings of two Nordstrom stores in Toronto are now on sale. Interested parties are encouraged to buy them quickly, as tickets sell out fast. The cost of each gala is underwritten by Nordstrom, which means that 100% of ticket sales will fund specific programs selected by each organization.  

The first gala will be on the evening of Wednesday, September 14 (prior to the September 16 public opening) for Nordstrom’s 220,000 square foot CF Toronto Eaton Centre flagship. As with the Vancouver flagship opening last September, a tented runway fashion show will be part of the gala (Toronto’s tent will be in Dundas Square), featuring some of the world’s hottest fashion designers. The gala takes place between 7:00pm and 10:00pm, with fashion shows at 8:00pm and 9:00pm. 

The second gala, for Nordstrom’s new 196,000 square foot Yorkdale Shopping Centre location, will be held on the evening of Wednesday, October 19, prior to the store’s October 21 public opening. The gala takes place between 7:00pm and 10:00pm in the Yorkdale store. 

Gala beneficiaries include: Covenant House TorontoHumber River Hospital FoundationPediatric Oncology Group of Ontario (POGO), SickKids FoundationSt. Michael’s Hospital Foundation and Women’s College Hospital Foundation

Tickets for the Vancouver, Calgary and Ottawa galas sold out quickly. Tickets are $150 per person for each gala, and can be purchased here. Both galas will include cocktails, gourmet delights, desserts, live entertainment, fashion presentations and the opportunity to shop. Complimentary valet parking will be provided. For special accommodations info, call 416.813.5283 or email EventRSVP@sickkidsfoundation.com.

Holt Renfrew Announces Square One Opening Date

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Holt Renfrew has announced the opening date of its highly anticipated 130,000 store at Mississauga’s Square One. It will replace a location at nearby CF Sherway Gardens in Toronto, which will close as a result

The Mississauga store, designed by Janson Goldstein, will be Holt’s fourth-largest location, following its 185,000 square foot Bloor Street flagship, its 147,000 square foot Calgary store, and its 146,000 square foot Vancouver flagship. Towards the end of the decade, Holt’s will open a combined Ogilvy/Holt Renfrew store in Montreal measuring 220,000 square feet, and its Bloor Street and Vancouver flagships will also see considerable expansions — the Vancouver store is expected to be almost 188,000 square feet when completed. 

The Square One Holt’s is set to open on the morning of Thursday, July 28. The store will be located in the mall’s new ‘luxury wing’ that opened in March of this year. Luxury menswear retailer Harry Rosen also anchors the wing with a 20,000 square foot store, and Salvatore Ferragamo is set to open a store in the wing this summer as well. 

Mississauga’s Holts will feature a two-story facade with a glass curtain wall, interspersed with grey graphite stone and 15 foot wide display windows. Its interior will feature soaring ceilings up to 30 feet in height, atriums, an open staircase, natural light, and unobstructed sight-lines across the store’s 90,000 square foot main floor, according to Holt Renfrew. 

The store will feature a roster of designer brands, including a number of shop-in-stores. Tiffany & Co. and Links of London are confirmed to be concessions inside of Holt’s, with other designers to be carried such as Gucci, Prada, Miu Miu, Valentino, Derek Lam, Akris, Max Mara, Hugo Boss, Stella McCartney, Acne, Kenzo, Moncler, See by Chloe, Manolo Blahnik, Jimmy Choo, Aquazurra, and Stuart Weitzman, among others. 

The store will also feature some impressive services, including a master tailor, shoeshine and sneaker cleaning, concierge and valet, as well as a resident ‘Leather Artisan’ who will “elevate the customer experiences with bespoke embossing details on any leather accessory and offer full-service repair”, according to Holt’s. The store will also feature an impressive jewellery and watch service area, under the guidance of certified watchmakers. More than 2,500 square feet on the Square One store’s mezzanine level will be dedicated to personal shopping, including Holt Renfrew’s private luxury shopping suite called ‘The Apartment‘. Also located on the second level, overlooking the store, will be a 2,000 square foot Holt’s Café. 

*All renderings are via Janson Goldstein for Holt Renfrew. 

WLKN Announces Expansion Initiative [With Photos]

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Quebec City-based street wear and urban clothing retail concept WLKN has announced that, after securing $2.3 million in financing, it will open three stores in the Greater Toronto Area (GTA) by the end of this summer. The new locations will be located at Vaughan Mills, Upper Canada Mall in Newmarket, and at Oshawa Centre

The stores, targeting the 15-35 year age demographic, will feature men’s and women’s sneakers, accessories, and fashion in an environment where “fashion, music, sports and pop culture reunite”. Over 75 new sales and marketing jobs will be created in the GTA as a result of the store openings. WLKN’s stores look unique, featuring black interiors contrasting with natural wood and bright lighting, designed by Hatem + D.

WLKN’s first store location, which opened in 2010 at 2828 Chemin Quatre-Bourgeois in Quebec City, recently saw an overhaul for its five-year anniversary. The company’s second location opened in October of 2014 at Quaratier DIX30 outside of Montreal and since then, WLKN has opened locations at Laurier Quebec in Quebec City, at CF Carrefour Laval north of Montreal, and at 137 Rideau Street (across from CF Rideau Centre) in Ottawa. 

Oakmont Real Estate Services represents WLKN as its brokerage across Canada and according to Oakmont’s website, WLKN will look to open between 20 and 30 Canadian stores over the next three-to-five years, as well as three-to-five in the United states over the same period. Stores are ideally in the 3,200 square foot to 4,000 square foot range, located in enclosed shopping centres, high streets and outlet centres, according to Oakmont’s website.

Founded in 2010 by CEO Pierre Mercier, WLKN offers a wide selection of merchandise targeting young and trendy customers including unisex clothing, jewelry, sunglasses, wallets and other accessories from over 100 international brands such as: Grizzly, Crooks and Castles, Homme + Femme, Obey and Vans. The company also designs and sell its own products. WLKN considers itself to be a niche retailer which prides itself on carrying unique brands and product exclusives, as well as offering exceptional customer service. Staff are paid higher than industry wages to encourage loyalty.

*All images are via WLKN, including the map in this article. 

RYU Apparel Announces 3rd Canadian Store

PHOTO: PARK ROYAL

Vancouver-based multi-discipline performance training and fitness brand RYU Apparel has secured retail space for its third store location, which will be located in West Vancouver at the newly renovated Park Royal South. The store is expected to open in Fall 2016. 

The 3,967 square foot Park Royal retail space will be designed by architect Tony Robins with the same industrial-modern aesthetic look as RYU’s award winning flagship store in Vancouver’s Kitsilano, which was recently named “Best New Store” by London-based trend forecasting website WGSN. RYU’s first retail location, measuring 5,600 square feet, opened at 1745 W. 4 Avenue in November of 2015 and acts as the brand’s global flagship. 

In late July of this year, RYU will open its second location at 805 Thurlow Street in downtown Vancouver. The store, located just off of busy Robson Street, will measure about 1,100 square feet in a retail space formerly occupied by a White Spot ‘Triple O’s’ restaurant.

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INSIDE RYU’S VANCOUVER KITSILANO FLAGSHIP. PHOTO: RYU

“The addition of our second and now third stores will allow us to deliver our product to a much broader demographic,” said Marcello Leone, CEO for RYU. “We are pleased to see construction successfully underway for our Thurlow location, and anticipate progress at Park Royal South will follow closely behind.” 

Trevor Thomas of Aurora Realty Consultants represented RYU in the Park Royal lease negotiation. Mr. Thomas said: “The north shore seemed like a natural fit for RYU given the active lifestyle it offers so we are very excited to have secured a great location in the Village at Park Royal. This will be RYU’s third store to open in Vancouver this year with a couple more planned and we are actively looking for new locations in the Toronto market.” 

Founded in Portland, Oregon, RYU or ‘Respect Your Universe’, is an athletic tech-style apparel brand engineered for the fitness, training and performance of the multi-discipline athlete. Marcello Leone, son of the founders of Vancouver-based multi-brand luxury retailer Leone, took the company over in 2014 and spearheaded an overhaul which saw its headquarters moved from the United States to Canada, choosing his hometown of Vancouver to be its new corporate address. RYU’s intention is to become the world’s top multi-discipline performance training and fitness brand, according to Mr. Leone. 

Cabela’s Continues Canadian Expansion with New Stores

Cabela's Calgary - Photo Cabela's

Large format Sidney, Nebraska based specialty retailer Cabela’s, which focuses on hunting, fishing, boating, camping, shooting, and related outdoor recreation merchandise, will open its 10th Canadian store on June 23 in Abbotsford, British Columbia. Cabela’s confirms that it will open two more Canadian stores — one this year, and one in 2018. 

The Abbotsford store, located at 1818 McCallum Road, will measure 70,000 square feet and be part of the McCallum Junction development off Exit 90 of Trans-Canada Highway 1. The store will feature the retailer’s new-format layout, designed to offer customers an outdoor-like experience with log construction, stonework, wood siding, a large mountain replica, an aquarium and dozens of museum-quality wildlife displays. The store will also include an indoor archery range and archery tech room, Bargain Cave and fudge shop. The store’s staff will host educational seminars and demonstrations, offering tips and insights on outdoor products and activities. Abbotsford is the second location for Cabela’s in British Columbia, following the opening of its 50,000 square foot Nanaimo store in 2014.  

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INSIDE A CABELA’S STORE. PHOTO VIA WIKIPEDIA

Cabela’s confirms that in the fall of 2016, it will open a 70,000 square foot Ottawa store, located near the intersection of Palladium Drive and Highway 417. It will anchor the newly planned Kanata West Centre, which is being developed by Taggart Realty Management. In 2018, Cabela’s will open a 50,000 square foot Halifax store in the Dartmouth Crossing development near the intersection of Countryview Drive and Wright Ave. North American Development is the developer.

Cabela’s Canada currently operates nine stores, with locations in Winnipeg, Regina, Saskatoon, Barrie ON, Nanaimo, Moncton, Calgary and two locations in Edmonton. Cabela’s Incorporated established its Cabela’s Canada division in 2007 with a retail store and Canadian headquarters in Winnipeg.