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Canadian retail industry loses an icon in Terry Napper

By
Mario Toneguzzi
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From left to right: Michael Kehoe, Fairfield Commercial real estate; Donald MacGregor, Owner of DQ Chinook; and Terry Napper.
From left to right: Michael Kehoe, Fairfield Commercial real estate; Donald MacGregor, Owner of DQ Chinook; and Terry Napper.

Terry Napper, a prominent figure in Canada’s retail landscape and longtime general manager of CF Chinook Centre in Calgary, has died.

Napper, who was widely respected for his decades of leadership in the shopping centre industry, passed away recently. He had served as general manager of Chinook Centre for more than 20 years, helping transform the mall into one of Canada’s premier retail destinations.

Known for his steady leadership and deep understanding of the evolving retail environment, Napper played a key role in major redevelopment projects and was a mentor to many in the industry. Tributes poured in from colleagues and business leaders across the country, remembering him as a dedicated professional with a passion for people and community.

Terry Napper and Paige O'Neill
Terry Napper and Paige O’Neill

“Terry hired me in 1994 as the marketing coordinator at Chinook, he made room for me in a storage closet (turned office) and it’s been a wild ride with him ever since. His passion for the shopping centre/retail industry is unparalleled, he was always 10 steps ahead on new ideas and his entrepreneurial spirit was contagious and admired,” said Paige O’Neill, General Manager of CF Market Mall in Calgary.

“Terry built teams of special individuals who complimented and supported each other and a lot of those relationships continue to this day. I could write a book (with a lot of co-authors) on Terry – the career builder, the instigator (in the funnest way), the dad who loved his boys fiercely,  the negotiator, the comedian, the kind hearted softie, relationship builder.

“Ultimately he was my friend, boss, an amazing mentor, a thorn in my side occasionally and always had my back professionally and personally over the last 31 years.  I, along with a long list of colleagues, retailers, brokers, friends and, most important of all his family, will miss him dearly.”

Darryl Schmidt
Darryl Schmidt

“Terry was one of a kind.  He was passionate about the shopping centre industry and retail in general.  Even though Terry was born and raised in Ontario he was a proud Albertan and staunch Calgarian. Like many Albertans he was fiercely independent and had an entrepreneurial spirit that he shared with the many retailers that he introduced into Chinook Centre,” said Darryl Schmidt, Vice President National Leasing at Cadillac Fairview.

“If Chinook Centre was a city within a city then Terry Napper was its longest tenured Mayor.  He literally knew all the managers and owner operators of every store within Chinook Centre and he was that rare type of individual (not unlike Ralph Klein) who could have a frank conversation with our country’s senior most politician’s Ralph Klein, Stephen Harper and Justin Trudeau come to mind but he could also roll up his sleeves and have beers with Dennis from maintenance or the paving crew working on Macleod Trail.  

“Terry was the rare GM who understood that a tenant mix was the greatest differentiator of an asset and that operations could support or lead leasing efforts depending on the circumstances. Terry, Paige O’Neill and Shannon Perschon were integral players in securing Aritzia, Pottery Barn, Williams-Sonoma and Tiffany’s at Chinook Centre. In addition to understanding leasing Terry excelled and realized the importance of team and he instilled a loyalty and pride of place within the Chinook Centre property team that still carries through the mall today. It’s not a stretch to say the team at Chinook didn’t work for Cadillac Fairview they worked for Terry Napper.

“Terry and I didn’t always see eye to eye on every issue but we could always overcome any disagreements with our combined vision to make Chinook Centre not only the greatest shopping centre in Calgary but one of the greatest shopping centre’s in North America. Standing side by side with Terry at the grand opening of the Chinook expansion in 2010 is still the greatest moment of my career.”

Michael Kehoe
Michael Kehoe

Michael Kehoe, Broker of Record with Fairfield Commercial Real Estate, said he knew Napper for over 45 years, working in the Canadian mall management realm.

“Terry had a long career in shopping centre management and I first met him in the early 1980s in Calgary. He was with Cambridge Shopping Centres managing various malls and served as the General Manager at the Woodgrove Shopping Centre in Nanaimo BC as the mall emerged into a regional success under his leadership. Terry was a fatherly leader to his loyal shopping centre operations team members. Shopping centre tenants such as retailers and food service business owners respected him. He was always accessible often holding end-of-day or slightly after mid-day meetings in the pub at the mall over a pint or two with colleagues and friends,” noted Kehoe.

“Terry was always a solid company guy with Cambridge and then 20 VIC Management and eventually Cadilac Fairview working as the longtime General Manager at Chinook Centre Calgary’s top mall. I know firsthand that he was courted by other shopping centre firms from Toronto the Middle East but he remained loyal to Chinook Centre and his team.

“I was seeking office space after I left corporate life and there was Terry, accommodating me with rented space in an underused floor in the penthouse of the office tower at Chinook Centre. When I had bumpy times he was there to meet with me, lend an ear and send me on my way with a path forward from his experience that was generously provided. I never forgot that.

“When you think of modern day Chinook Centre with its pedestrian bridge over Macleod Trail, the mall food court carrousel (now gone), the theatres with an IMAX, these were all initiatives that came to fruit under Terry Nappers’ leadership. Many shopping centre professionals including some of the industry’s top mall managers learned at the knee of Mr. Napper.

“He was always very modest and down to earth in his Campbellsville Ontario country boy kind of way. He took malls from good to great, enabled retailers to become successful and helped to make Chinook Centre the top tier shopping centre that it is today. He taught people to work in teams, and was regarded as a mall management icon in Canada and he will be missed.” See you again my friend….but not yet.”

Terry Napper
Terry Napper

Napper was 75 years old. According to his obituary, there will be a Celebration of Terry’s Life on Saturday December 6 at 3 p.m., at the Priddis Greens Golf & Country Club (1 Priddis Greens Dr, Priddis Greens, AB).

“Terry built a strong reputation in Calgary’s shopping center industry, serving as General Manager of Chinook Centre for over 20 years. During that time, he had the honor and privilege of being selected as a torchbearer in Calgary for the Vancouver 2010 Olympics. In recognition of his exceptional contribution to Calgary, Terry was ‘white hatted’ by the mayor. Terry had a true passion for his work, showing unwavering dedication while also being a dependable colleague and a generous mentor to those around him,” said his obituary.

“During his career, he oversaw the remarkable transformation of Chinook Centre, which solidified his legacy in the retail industry. Later in his career, Terry went on to start his own company, where he continued to oversee major renovations for shopping centers in both Alberta and Saskatchewan. Those who worked with Terry knew him to be a great leader and a supportive friend.

“Throughout his many adventures, the seemingly indestructible Terry had a knack for mishaps, but continued to approach life with a tenacity that truly made him one of a kind. Terry was a fighter; against overwhelming odds, he was able to beat an aggressive thyroid cancer and later prostate cancer. He was always up for a beer, whether it was to share a laugh or support friends and colleagues through difficult times.”

More from Retail Insider:

Mastercard research reveals cybersecurity concerns

By
Mario Toneguzzi
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Photo: Antoni Shkraba Studio
Photo: Antoni Shkraba Studio

Three-quarters of Canadian consumers say they are more concerned about cybersecurity risks now than they were two years ago, according to new research from Mastercard.

The Mastercard Global Cybersecurity Research 2025 report reveals a growing sense of vulnerability among Canadians, with 72 per cent agreeing it is harder to secure personal information online than it is to secure their physical homes.

The research shows that cybersecurity is becoming a regular topic in everyday life. Fifty-five per cent of Canadians think about cybersecurity on a weekly basis or more, surpassing concerns like job security (37 per cent). Nearly half (48 per cent) said, “Cybersecurity has come up in dinner-table conversation in the last month.”

The report also highlights that younger consumers are more likely to fall victim to fraud. While 84 per cent of Canadians have received a scam attempt in the past year, 30 per cent engaged with the outreach. That includes 41 per cent of Gen Z, 43 per cent of Millennials, 29 per cent of Gen X and 14 per cent of Boomers.

Shopping and retail fraud was the most frequently experienced type (34 per cent), followed closely by investment and cryptocurrency scams (33 per cent), identity theft attempts (33 per cent), and romance or dating deception (29 per cent). Twenty-two per cent reported ticketing fraud, and 20 per cent said they had experienced travel-related scams.

Among those who engaged with fraud while shopping, 63 per cent suffered financial loss, with 45 per cent reporting losses of approximately $100 or more.

Consumers expressed concern about the increasing sophistication of cyber threats. Eighty per cent agreed, “Transaction fraud is becoming harder to detect,” while 55 per cent said, “Transaction fraud is so common now that getting scammed is inevitable.”

Photo: ThisIsEngineering
Photo: ThisIsEngineering

Despite this, stigma continues to surround scam victimhood. Sixty-eight per cent of Canadians said they would feel ashamed if they fell victim to an online scam, and 50 per cent said they would be embarrassed to tell anyone. However, only 32 per cent said they would judge someone else who had experienced fraud.

The report suggests that fraud can significantly impact businesses, particularly small ones. Nearly three-quarters (73 per cent) of Canadians said they would stop shopping at a retailer after experiencing fraud there. Seventy per cent would increase their scrutiny of that retailer, and 79 per cent said they would share their experience through word of mouth.

Additionally, 73 per cent said they would only shop with major or well-known retailers after a fraud experience, avoiding smaller or unfamiliar brands.

When it comes to protection, Canadians place the most trust in their financial institutions. Eighty-four per cent trust banks and 79 per cent trust credit card companies to protect them from fraud, compared to 73 per cent who trust government institutions. Seventy-six per cent said they trust their financial providers to protect them more than they trust themselves.

Artificial intelligence is adding a new layer of concern. AI-generated fake content is the top scam-related concern for the future, yet only 10 per cent of Canadians feel very confident in their ability to detect such threats.

The report found that 82 per cent are concerned about large-scale automated cyberattacks, 81 per cent about more convincing phishing emails, and 80 per cent about AI systems being hacked and turned malicious.

Photo: Andrea Piacquadio
Photo: Andrea Piacquadio

Still, many Canadians are taking proactive steps to protect themselves. Common measures include:

  • Checking the sender before opening emails (71 per cent)
  • Using strong passwords (71 per cent)
  • Verifying unknown communications (66 per cent)
  • Keeping apps and software updated (66 per cent)
  • Enabling two-factor authentication (62 per cent)
  • Using VPNs or secure networks (52 per cent)
  • Reviewing and adjusting privacy settings (46 per cent)
  • Enabling biometric authentication (41 per cent)

Despite these actions, gaps remain—particularly among Gen Z and Boomers. For example, only 44 per cent of Gen Z reported using security software, and just 23 per cent of Boomers use biometric authentication.

The report also found that 70 per cent of Canadians are interested in formal education or training on how to handle scams.

Amisha Parikh
Amisha Parikh

Amisha Parikh, VP, Product Management, Cyber + Intelligence Solutions, Mastercard, said: “The findings of Mastercard’s latest global research underline a pivotal shift in how Canadians perceive and navigate cybersecurity threats. With three-quarters of consumers expressing heightened concern and over 80 per cent reporting direct encounters with scams, digital safety has shifted from an abstract concept to an everyday reality — one that shapes how Canadians trust, transact, and protect themselves online.

“With younger Canadians disproportionately falling victim to scams and 70 per cent of Canadians expressing interest in formal training, there is an urgent need for accessible education on fraud prevention for consumers and real-time solutions for businesses of all sizes. Through partnerships with retailers and initiatives like the Mastercard Trust Centre, Mastercard aims to empower small businesses with the tools and knowledge needed to stay secure in an evolving digital landscape.”

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Canadians keep holiday budgets steady at $975 in 2025: RCC/Leger survey

By
Mario Toneguzzi
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Photo: Leeloo The First
Photo: Leeloo The First

Canadians are keeping holiday gift budgets steady at $975 per person — but they’re shopping with sharper intent. According to the eighth annual Retail Council of Canada (RCC) × Leger Holiday Shopping Survey of more than 2,500 adults nationwide, shoppers are starting earlier, comparing harder, and making every dollar count. Despite economic pressures, most plan to celebrate with thoughtful, value-driven gifts.

“Holiday spending is holding steady, but Canadians are shopping smarter, earlier, and with sharper intent to stretch every dollar,” said Kim Furlong, President & CEO, Retail Council of Canada.

Photo: Any Lane
Photo: Any Lane
Kim Furlong
Kim Furlong

“This season’s shoppers are informed, strategic, and value-conscious — rewarding retailers who deliver transparent pricing, compelling promotions, and seamless in-store and online experiences tailored to regional preferences. Canadians are spending thoughtfully — focusing less on how much they buy, and more on how meaningfully they give.”

Key National Insights

  • Budgets steady, but pressure is high: 73% will maintain or increase spend; 57% now say holiday shopping feels stressful, the highest in four years;
  • Price leads: 61% rank price #1; 85% wait for sales, 80% compare prices, 78% buy discounted;
  • Promotions that work: Canadians continue to say that instant savings, loyalty points, and gift-with-purchase make them more likely to visit retailers;
  • Stores regain influence: 59% plan to browse in-store for inspiration; 40% say they’re more impulsive during the holidays (up from 37% in 2024)— spotlighting stores’ renewed role in discovery;
  • Gift cards & resale rise: 47% plan to buy gift cards (up from 42% in 2024); 44% would consider gifting second-hand, highlighting its value and uniqueness;
  • Black Friday dominates: 53% call it the most important shopping moment, even as holiday spend now spreads across several weeks;
  •  Digital & AI guide decisions: In-store browsing grows, but digital research — including AI-driven pricing and recommendations — shapes final purchases.

Leger is the largest Canadian-owned polling, marketing research and analytics firm, with over 600 employees in Canada and the United States. Established in 1986, Leger also owns LEO, an online panel, LEA, Leger Analytics, and Leger DGTL, a digital performance agency. 

Retail is Canada’s largest private-sector employer with over 2.3 million Canadians working in our industry. This sector is a major economic contributor, generating more than $93 billion annually in wages and employee benefits. In 2024, core retail sales (excluding vehicles and gasoline) exceeded $508 billion. Retail Council of Canada (RCC) members account for more than two-thirds of these core retail sales and 95 per cent of the grocery market. Membership extends across the country, embracing over 54,000 storefronts in diverse formats such as department, grocery, specialty, discount, independent retailers, online merchants, and quick service restaurants. 

Photo: Julia Volk
Photo: Julia Volk

Regional Highlights — Holiday Spending Patterns

  • British Columbia: $1,129 (+26%): Renewed spending but still deal-driven;
  • Alberta: $1,193 (+23%): Highest budgets; promotion-focused shoppers;
  • Manitoba & Saskatchewan: $890 (+9%): Careful planners; disciplined and deal-oriented;
  • Ontario: $1,095 (-5%): Stable yet highly price-conscious and research-driven;
  • Quebec: $620 (–20%): Pulling back the most; more deal-driven and flyer-focused;
  • Maritimes: $912 (-1%): Tradition-minded but increasingly value-focused.

DOWNLOAD THE FULL SURVEY. (RCC Member-Only Document)

Attend the FREE Webinar on the RCCX Leger 2025 Holiday Shopping Survey’s Findings On October 21, 2025, from 1-2pm ET, RCC will host an online Retail Holiday Shopping Webinar. Leger will discuss the survey’s pivotal findings, providing insights for retailers to refine their holiday strategies and Moneris will highlight how customer and industry payment data can facilitate better business decisions during the holiday peak.

Register here for this FREE event.

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Consumer Goods Strain Deepens in 2025: Report

By
Craig Patterson
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La Maison Simons at Toronto's Yorkdale Shopping Centre, August 14, 2025. Photo: Craig Patterson

The Salesforce Consumer Goods Report 2025 paints a stark picture of the retail landscape. This year is proving to be one of the most difficult periods in decades for global consumer goods companies, with Canadian operators facing particularly sharp pressures. Tariffs, inflation, labour costs, and fragile consumer confidence are converging in ways that squeeze both revenues and margins.

Michelle Grant, Director of Industry Insights at Salesforce, described the situation candidly. “The pressure of tariffs and of their inflationary costs have made it very difficult for consumer goods companies,” she said in an interview. “Consumers are pushing back on pricing, focusing spending only on essentials, and often trading down.”

The reality is clear: Canadians are spending cautiously, and brands are being forced to rethink operations amid rising costs and changing behaviour.

Michelle Grant

Profitability Under Siege

More than half of global consumer goods leaders told Salesforce that profitable growth will be harder to achieve in 2025. In Canada, the challenge is compounded by macroeconomic pressures.

“Raw material costs are up dramatically,” Grant explained. “Chocolate prices are at all-time highs because of supply issues, coffee costs are higher due to tariffs, and labour costs globally are rising.” Add to this increased freight fees and fuel costs, and companies are experiencing pressure on every major input.

Grant emphasized that Canadian firms are uniquely exposed. With unemployment creeping up, consumers are more cautious. At the same time, the removal of the de minimis exemption and new tariffs have made selling into the United States more costly. “It is really a tough climate to operate in as a Canadian consumer goods company,” she said.

The AI Frontier

Yet amid the turbulence, the report highlights a striking opportunity: the rise of autonomous artificial intelligence agents. Nearly nine in 10 consumer goods executives expect these tools to be essential within two years.

Grant explained the potential. “AI agents are able to ingest structured and unstructured data to perform tasks that humans simply can’t at scale,” she said. “One of the most valuable use cases is optimizing trade promotions. 

Thirty percent of a consumer goods company’s revenue goes to trade promotions, but 40% of that spend does not deliver a positive return on investment. Even small improvements in ROI can have an enormous impact on the bottom line.”

This shift signals a profound change for how companies plan promotions, pricing, and consumer engagement. Instead of relying on broad-based discounts, AI-driven systems can analyze real-time signals and personalize offers with unprecedented precision.

Trade Promotions and Personalization

Trade promotion management has long been central to the consumer goods sector. But Salesforce’s research shows diminishing returns. According to the report, only 60% of current trade promotion spend yields a positive ROI.

“Personalized offers using AI and data were ranked the most effective tactic,” Grant said. “If I’m a volume buyer of chocolate, an AI system might offer me a ‘buy three, get one free’ promotion, while someone less committed to chocolate gets a smaller incentive. That level of personalization is still in its early stages, but it represents the most effective path forward.”

Direct-to-consumer exclusive promotions and traditional price reductions also remain important, but the clear trend is towards tailored offers based on individual consumer data.

The Tariff Challenge and AI’s Role

External policy shifts are adding volatility. Fully 98% of leaders surveyed cited exposure to tariffs and economic policy as a threat to their businesses.

Grant noted that AI can help companies adapt. “Tariffs can change very quickly,” she said. “Agent AI allows companies to analyze decades of data, surface exposure risks, and even recommend new vendors or product formulations in response.”

For Canadian consumer goods companies, often caught between U.S. trade policies and domestic market constraints, AI could provide the agility needed to respond to sudden shocks.

Towards an AI-First Company

Looking ahead to 2027, Salesforce envisions a typical consumer goods company as one where AI workflows are integrated into nearly every function.

“We’re still in the crawl, walk, run phase,” Grant said. “Companies are piloting use cases, then scaling them. But at the board level, leaders need to be thinking about how AI transforms the entire company.”

Generative AI, for example, is reshaping product innovation. By analyzing detailed consumer data, companies can mock up new products, test them with synthetic customers, and launch AI-generated marketing campaigns — all before producing a prototype.

“Every division of a company will be enhanced by AI workflows,” Grant predicted. “From supply chain visibility to staffing algorithms for a café anticipating a pumpkin spice latte surge, the technology will be embedded everywhere.”

The report is also a showcase of Salesforce’s role in reshaping how consumer goods companies operate. Grant pointed to the company’s Agentforce technology as an example. “Agentforce is embedded across our platforms, from Slack to Consumer Goods Cloud to Marketing Cloud,” she said. “We’re building tools that allow companies to be agent-led, not just in one portion of the business but throughout their entire front office.”

In practice, this means marketers can generate emails, images, and customer segments instantly, then fine-tune the results before launch. The result is more targeted, efficient campaigns with less manual effort.

Digital Marketing Gains Momentum

The Salesforce Consumer Goods Report 2025 also highlights a shift in marketing priorities. Companies that once relied heavily on television and out-of-home advertising are now moving decisively into digital.

“The top three channels gaining investment are retail media networks, influencer marketing, and digital ads like display and search,” Grant explained. Unilever, for example, has committed to directing half of its social media spend towards influencers, aiming to have “an influencer in every zip code” where its products are sold.

For Canadian companies, this shift underscores the need to compete for digital attention in crowded online spaces, where AI-driven personalization is increasingly the norm.

The Salesforce Consumer Goods Report 2025 paints a picture of an industry under immense pressure, but also on the cusp of transformation. Canadian companies in particular face daunting headwinds from tariffs, rising costs, and weaker consumer demand. Yet at the same time, advancements in AI promise to reshape trade promotions, marketing, supply chains, and product innovation.

Grant captured the balance of caution and optimism: “Maybe two years is too soon, but within five years, every role and division will have agent AI workflows built into it.”

More from Retail Insider:

Canadian Retail News From Around The Web For October 20, 2025

By
Retail Insider
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Canadian Retail News From Around The Web

News at a Glance

Retail Insider is streamlining its Canadian retail news from around the web to include a handful of top news stories that can be viewed quickly during the day. Here are the top stories from the past several several days.

As gold surges, some popular Canadian jewelry brands are increasing their prices (CBC)

South Asian-inspired frozen potato range launched in Canada (Fresh Plaza)

This video game retailer is revamping the in-store experience for Montreal gamers (CBC)

Shelving unit collapses inside Don Mills grocery store, no serious injuries reported (CP24)

NSLC continues to warehouse American alcohol and has no plans to sell it off (CBC)

Maxi opens in Caraquet, N.B., marking first location outside Quebec (Grocery Business)

A Canadian Clothing Brand That Uses Recycled Fibres Debuts its First Calgary Store (Avenue Calgary)

Toronto’s sandwich scene is booming — and these five shops are leading the way (Toronto Star)

Nike store opening at Eaton Centre hosting sports installations with professional athletes (CTV Toronto)

Striking Sobeys warehouse workers picket outside Safeway in Marda Loop as protest moves to grocery stores (CTV)

Surrey City Council to deliberate proposal for new Costco store location (Daily Hive)

Sequins, saris, sales: Calgary Indian clothing shops see more demand as city grows (CBC)

A ‘bittersweet’ ending for one of Ottawa’s last used book stores (CBC)

‘Like a scene from the movies’: Police release dramatic video of highway takedown after Newmarket mall robbery (CityNews)

Wet Dry Vacuum Cleaner: What It Does, How to Choose, How to Use

By
Retail Insider
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You walk in and notice the water under your toes, dust skittering across the floor, and a splash from the pet corner. The regular vac quits fast. The wet/dry one keeps working, and you finally get the room back. It handles liquid and debris in the same session, moving from a small leak to drywall dust without fuss. Inside, the setup stays simple: a tank, a motor, a hose, and the right filter for the job. Brands like Tineco vacuum show how newer models pair strong airflow with float valves and quick filter swaps, so you clean fast and avoid clogs. In the sections below, you’ll find what matters, what to skip, and the habits that keep suction strong.

What It Is and How It Works

Flip the switch and you feel the pull at the hose as puddles, crumbs, and chips race into the tank while clean air vents out. For wet jobs, slide on the foam sleeve so spills vanish without splatter. Then move to dry work: pop in the cartridge filter, and when you’re dealing with fine dust like plaster, add a bag so the tank stays clean and your suction stays strong. The float valve rises with the water level and cuts intake before liquid reaches the motor, which saves the machine and signals you to stop and empty the tank. Keep the hose path short and smooth, seat the lid gasket clean, and you’ll keep airflow steady.

What You Can Clean

This tool shines when mess mixes types. It slurps puddles after a leak, then clears grit from the same floor, car, or workbench.

Use it for:

  • Spills and leaks: Washer hose drips, entryway puddles, minor basement seepage
  • Workshop debris: Sawdust, shavings, drywall crumbs, scattered fasteners
  • Car interiors: Wet mats, trunk wells, crumbs, sand, pet hair
  • Pet zones: Tracked litter (keep it dry), kibble scatter, water bowl splash
  • Outdoor corners: Porch dust, leaves along the garage base, door-track grit
  • Fireplace care: Only cold ash; confirm it’s stone cold first

Skip hot ash, solvents, and hazardous powders; those need dedicated equipment and rules.

Specs That Matter (and the noise to ignore)

Capacity. Small tanks (8–12 L / 2–3 gal) suit flats and cars. Mid-size (15–20 L / 4–5 gal) covers most homes. Large (23–60 L / 6–16 gal) handles floods and job sites.
Airflow and lift. CFM shows volume; water lift shows pull. Good cleanup needs both, not a single headline figure.
Hose size. Wider hoses (1-7/8″ to 2-1/2″) swallow chips with fewer clogs; longer runs reduce airflow.
Filtration. Foam for wet work, cartridge for dry, bag plus fine/HEPA for plaster or sanding dust. Brands such as Tineco offer quick, clean swaps that make task changes painless.
Reach and convenience. A long cord, drain port, blower option, tool caddy, and stable base all save time.
Ignore “Peak HP.” That number often reflects a split-second surge, not real performance; compare CFM, lift, hose size, and filters instead.

Pick by Use Case

Small homes or quick spills. Choose 8–12 L with a 1-1/4″ or 1-3/8″ hose, quiet motor, and simple tool storage.
DIY garage and woodworking. Go 15–25 L with a 1-7/8″ or 2-1/2″ hose, solid CFM, and fine/HEPA plus bags for sanding. A drain port helps after washing mats.
Car detailing. Prioritize reach and control: flexible hose, crevice tool, soft brush, and a footprint that moves around doors without scuffs.
Renovation or jobsite. Pick 23–60 L, rugged latches, strong lift for long hoses, and HEPA when dust rules apply.
All-purpose household. A balanced 15–20 L unit with quick filter swaps covers entry mats, car mats, porch dust, and the odd pet mess. Tineco’s approach to filters and accessories works well here without adding bulk.

How to Use It Safely

Set the order and stick to it. Unplug, check the tank, choose the filter for the task, seat seals clean, and fit the right nozzle. For wet pickup, remove any bag, install the foam sleeve, use a GFCI outlet, and listen for the tone change when the float rises; stop and empty before you continue. For dry pickup, use a cartridge; step up to fine or HEPA for plaster, cement, or sanding dust, and add bags to keep the tank clean. Keep the cord and plug dry. Don’t park the vac in deep water—anything higher than the wheels is a no-go. Run the cord behind you, not across your feet, so you don’t yank the drum over. And skip hot ash, solvents, or risky dust unless you’ve got the right gear and you follow the rules.

Care and Quick Fixes

Keep the vac clean and it keeps its pull. Small habits after each job save time and stop repeat messes.

  • Dump the tank right after any wet job; give it a quick rinse with mild soap, then leave the lid off to air-dry.
  • Foam sleeve: squeeze it out, rinse, and let it dry all the way before you stash it.
  • Working dry? Take the cartridge outside and tap it clean; if the pleats stay gunked up, swap in a fresh one.
  • For smells, add a teaspoon of baking soda to the dry tank; simple, cheap, works.
  • Suction fading? Check the nozzle first, then the wand, then the hose.
  • Still stuck? Flip the hose to the blower port and push the clog back out the way it came.
  • Free a stuck float and wipe its cage so it moves smoothly next time.
  • Replace cracked hoses and tired gaskets; leaks steal performance fast.
  • Many brands, including Tineco, sell filter sets that swap in quickly, which helps when you bounce between wet mats and sanding dust.
  • For organized model lists and accessories by task, start with this wet dry vacuum lineup to compare sizes, filters, and tools

Conclusion

A wet/dry vac earns its spot because it solves two kinds of mess without switching machines. Pick a tank that fits your space, match filtration to the task, keep the hose path open, and empty the tank before it overfills. With a few steady habits—rinsed tanks, clean filters, dry storage—you keep suction strong and cleanup simple at home, in the car, or by the workbench.

Why Retailers Need Board Meeting Software to Stay Competitive in a Fast-Changing Market

By
Retail Insider
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Agility and collaboration have turned out to be the only way to stay afloat in the new retail environment. Retail leaders have to decide fast and efficiently, often in different regions, with changing consumer demands, rapidly changing digitalization, and global supply chain issues.

That’s why many forward-thinking retailers now rely on software for board meetings to streamline operations, improve communication, and strengthen decision-making. These tools help boards stay organized and competitive in a constantly changing market.


Board Management Before Meetings: Laying the Foundation for Success

Most of the inefficiencies in board operations can be experienced during the preparation phase. Retail boards have various roles to play, including managing the expansion and omnichannel plans of their stores and handling logistics and alliances, as well as investments in marketing. In the absence of the appropriate technology, the process of planning any board meeting may take excessive time to advance the process and may lead to loss of clarity in terms of accountability.

Selecting the right software for board meetings helps streamline this critical stage. With numerous vendors offering a variety of tools, it’s essential to choose a solution tailored to your board’s specific needs. A well-designed platform empowers directors to:

  • Schedule and organize meetings;
  • Keep track of meeting minutes;
  • Share files, agendas, and relevant reports securely;
  • Access and edit meeting materials in real time.

This centralized system makes each director aligned and willing to make a constructive contribution. To illustrate, a retailer who has to analyze the sales results in the first quarter or to grant an investment in e-commerce, the possibility to get all the necessary documents within a few seconds makes the preparation process faster and more efficient.

According to the Corporate Governance Institute’s study “The 10 Best Ways to Improve Your Board,” ensuring effective board reporting and meeting management is a key performance driver. Reliable digital tools allow retail boards to achieve this, cutting preparation time while improving the quality of decision-making.

Key features of advanced board meeting document management solution include:

  • Built-in calendars with meeting schedules and deadlines;
  • Automated notifications when new materials are uploaded;
  • Integration with Google Workspace and other productivity tools;
  • Capabilities for creating digital board books and secure file storage.

During Meetings: Enhancing Efficiency and Collaboration

When retail boards meet—whether virtually or in person—the focus should be on making strategic decisions, not on shuffling through papers or searching for files. Today’s digital board portals have made traditional, paper-based meetings nearly obsolete.

A paperless meeting environment allows directors to:

  • Access documents from any device, at any time;
  • Make annotations and take notes during discussions;
  • Search for key data or previous decisions instantly;
  • Send reminders or updates to other members;
  • Generate statistical and progress reports automatically.

For a retail company operating across multiple markets, this functionality is invaluable. Suppose a large international retailer decides to assess the possibilities of market expansion: employees in New York, London, and Toronto can read the same materials at the same time, comment on suggestions, and vote on projects safely, and all that the same platform.

These simplified processes enhance the effectiveness of board meetings and save useful time to be used in meaningful discussions. Directors do not have to spend hours on logistics organization but can work on performance measures, sustainability initiatives discussions, or product innovations approval.

After Meetings: Turning Decisions into Action

The meeting is usually followed by what occurs after the meeting, and this is one of the main factors that define the efficiency of the board. After meeting management is the fact that decisions made are translated into quantifiable results, which is very imperative in the retail sector that is very fast.

A good board management software system enables directors to save, monitor, and access documents of preceding meetings. Retailers depend on the continuity, as they have a tendency to have long-term strategic planning and performance monitoring. With digital solutions, boards can:

  • Archive all meeting materials securely;
  • Review past records to assess progress;
  • Share outcomes and follow-up actions with relevant teams;
  • Ensure every board member has access to updated information.

This is post-meeting transparency, which develops accountability and enhances governance. Regardless of pursuing the fresh merchandising strategy or analyzing store performance statistics, online tools can serve to keep the entire stakeholder engaged and on track.

Security is another critical advantage. Board portals are developed using high-quality encryption and restrictive access, meaning that the company information of importance, such as financial reports, supplier contracts, and strategic documents, is protected throughout the entire time.

The Strategic Advantage for Retailers

Retail is a business that requires swiftness and precision. With changing consumer preferences and growing competition, making timely and data-driven decisions will become one of the benchmarks of success. Board meetings software provides retail boards with the nimbleness and wisdom to avoid market turmoil.

The following are the major advantages that will be adopted by retailers:

  • Better decision-making: The centralization of information and the organization of the working process will minimize misunderstanding and time loss.
  • Enhanced collaboration: Directors are able to communicate and exchange ideas in any part of the world in a safe manner.
  • Increased productivity: Administrative overheads are overtaken by technology.
  • Reduced costs: Eliminating paper-based materials and travel-related expenses contributes to operational savings.
  • Better governance: Secure document storage and transparent reporting ensure compliance and accountability.

Verdict

The contemporary world of retail has to be agile, collaborative, and critical in choice. Retail boards need to be accurate and explicit whether they are arranging a quarterly review, a new collection, or expanding the stores.

Board meeting software provides the framework and effectiveness to make retailers do so, simplifying the preparation, discussion, and follow-up and making sure that all decisions made were data-centered and timely. In a business environment where the competition is intense and consumer demands change day by day, the utilization of the appropriate digital equipment is not only a convenience factor but also a tactically critical move towards a successful future.

7 Best GPS Fleet Trackers Transforming Retail Logistics

By
Retail Insider
-

Retail logistics in the United States is evolving rapidly. Competitive delivery expectations, driver shortages, and sustainability goals demand precise visibility over every fleet vehicle. GPS fleet trackers increase visibility, improve routing accuracy, and enhance driver accountability.

GPS fleet trackers transform retail logistics by giving managers live data on vehicle location, route performance, and asset utilization. This article covers the 7 best GPS fleet trackers in the U.S. that are revolutionizing retail logistics through real-time analytics, automation, and cost efficiency.

Why Are GPS Fleet Trackers Critical In Retail Logistics?

Retail logistics in the U.S. depends on fuel efficiency, driver accountability, and on-time delivery. GPS fleet trackers increase control, accuracy, and reliability in all three areas.

  • Real-Time Fleet Visibility: Displays each vehicle’s live location, speed, and route progress on a centralized dashboard for immediate tracking and coordination.
  • Optimized Routing: Uses live traffic and distance data to calculate efficient routes, reducing idle time, fuel consumption, and delivery delays.
  • Driver Behavior Monitoring: Records speeding, braking, and idling events to identify unsafe or wasteful driving patterns and improve safety standards.
  • Predictive Maintenance: Tracks mileage, engine diagnostics, and fault codes to trigger alerts before mechanical failures occur, minimizing downtime.
  • Proof of Delivery: Logs delivery time and location automatically, providing verified records for every shipment and reducing delivery disputes.

Things to Consider Before Buying GPS Fleet Trackers

Selecting a GPS fleet tracker requires attention to performance, integration, and long-term reliability. Each factor below determines how effectively the system supports retail logistics.

Tracking Accuracy

Accurate tracking ensures operational control. Systems with location updates every 10 to 30 seconds provide reliable visibility. Real-time accuracy allows dispatchers to monitor fleet movement and verify delivery timelines without delay.

Reporting and Analytics

Detailed analytics improve decision-making. Trackers that record fuel use, route efficiency, and driver performance allow managers to identify waste and measure delivery effectiveness. Consistent reporting supports accurate performance evaluation.

System Integration

Integration with existing platforms ensures data continuity. The tracker should connect directly with ERP, dispatch, and warehouse systems. Centralized data flow maintains alignment between fleet activity, order status, and inventory movement.

Hardware Quality

Hardware durability impacts uptime. Devices with weather-resistant casings and vibration protection maintain consistent performance. Plug-in models simplify installation for smaller fleets, while hardwired units provide stability for long-term operations.

Scalability

A scalable platform maintains performance as fleets expand. Systems capable of handling several hundred or several thousand vehicles prevent future migration costs and maintain consistent tracking quality.

Regulatory Compliance

Compliance tools reduce administrative effort. Trackers with electronic logging and FMCSA-compatible reporting simplify record keeping and meet U.S. Department of Transportation requirements.

Cost Structure

Total ownership cost determines long-term value. Review hardware pricing, monthly subscriptions, and data usage limits. Balanced systems deliver accuracy and uptime without unnecessary expense.

Customer Support

Responsive support maintains operational continuity. Vendors providing 24-hour technical assistance, quick replacements, and local service coverage ensure consistent fleet visibility.

Data Security

Data protection safeguards business operations. Systems must use encrypted transmission, secure cloud storage, and user-level access control to prevent unauthorized data exposure.

User Interface

A clear interface improves daily management. Platforms with straightforward navigation and functional mobile access enable dispatchers and drivers to operate efficiently with minimal training.

What Are The  Best GPS Fleet Trackers Transforming Retail Logistics?

1. Matrack GPS Fleet Tracking

Matrack GPS Fleet Tracking is the best overall option for retail logistics in the U.S. It combines real-time tracking accuracy, strong diagnostics, and safety-oriented insights in a budget-friendly package. Matrack operates without long-term contracts and scales effectively for both small and large fleets. 

Key Features

  • Real-time tracking with 30-second updates
  • Advanced engine diagnostics and maintenance alerts
  • Driver behavior monitoring and safety scorecards
  • ELD compliance for DOT regulations
  • Geofencing for warehouse and delivery zones
  • Fuel and idle time analysis for cost reduction
  • No contracts or activation penalties

Ideal For

Retailers seeking a flexible, affordable GPS tracking system with strong diagnostics and reliable safety monitoring across fleets of 10 to 1,000 vehicles.

Core Strength

Matrack’s instant alert system provides precise control over fleet operations. Real-time notifications for engine faults, route deviations, and unauthorized movement support continuous fleet visibility and operational accuracy.

2. Samsara Vehicle Gateway & Asset Tracker

Samsara delivers a high-performance telematics solution combining hardware reliability with advanced analytics. Its integrated dashboard converts GPS and vehicle diagnostics into actionable logistics data.

Key Features

  • Second-by-second live tracking
  • AI-powered driver performance analysis
  • Integration with ERP and warehouse systems
  • Route replay and analytics for delivery optimization
  • IP67-rated hardware for weather resistance

Ideal For

Large retail networks managing nationwide fleets that require strong data analytics and seamless integration with internal logistics systems.

Core Strength

Samsara’s predictive analytics forecast traffic patterns, idle time, and route efficiency, enabling proactive route management and cost-efficient delivery planning.

3. Verizon Connect Fleet

Verizon Connect Fleet is one of the most established GPS tracking systems in the U.S., known for unmatched network reliability. It offers strong nationwide coverage and a proven record of consistent fleet visibility.

Key Features

  • Real-time route monitoring and driver tracking
  • Configurable geofencing and alerts
  • Maintenance scheduling with diagnostic insights
  • Mobile driver app for updates and navigation
  • Open API for business system integrations

Ideal For

Retail logistics operators managing coast-to-coast fleets that prioritize strong connectivity, network reliability, and high system uptime.

Core Strength

Verizon Connect’s LTE network ensures uninterrupted tracking performance even in remote regions, maintaining continuous delivery oversight for national fleets.

4. Teletrac Navman DIRECTOR

Teletrac Navman DIRECTOR emphasizes actionable data visualization and reporting accuracy. It converts raw fleet information into insights that support better driver performance and resource management.

Key Features

  • Configurable dashboards and key performance metrics
  • Driver safety reports and route compliance data
  • Fuel and idle-time analytics
  • Desktop and mobile accessibility
  • Integration with external dispatch tools

Ideal For

Retailers seeking advanced data reporting, performance tracking, and analytics-driven decision-making within fleet operations.

Core Strength

Teletrac’s analytics engine identifies inefficiencies and reduces idle time by up to 20 percent, improving delivery reliability and reducing overall fuel expenditure.

5. Fleet Complete

Fleet Complete provides an integrated solution for tracking vehicles, trailers, and movable assets within a single interface. Its modular design fits the diverse asset structure of retail logistics.

Key Features

  • Multi-asset tracking for vehicles and trailers
  • Theft prevention with remote immobilization
  • Geofencing alerts and route scheduling
  • Real-time driver logs and service hours tracking
  • Customizable reports and automated alerts

Ideal For

Omnichannel retailers managing mixed fleets that include delivery vans, trailers, and containers across multiple regions.

Core Strength

Fleet Complete’s asset tracking model improves utilization by up to 18 percent through unified visibility of all transport and storage assets.

6. TomTom Webfleet (Telematics)

TomTom Webfleet combines navigation expertise with fleet optimization tools, making it ideal for high-density urban delivery environments. It enhances driver guidance and shortens delivery times through intelligent routing.

Key Features

  • Live traffic-based route optimization
  • Integrated mobile navigation for drivers
  • Instant alerts for unsafe driving or route deviation
  • ETA prediction algorithms for customers
  • Compatibility with warehouse management systems

Ideal For

Retailers handling last-mile delivery operations where accurate navigation and time precision are essential for service reliability.

Core Strength

TomTom Webfleet’s routing algorithms use live traffic data to reduce delivery time and improve punctuality, ensuring consistent last-mile efficiency.

7. Geotab GO Device + MyGeotab Platform

Geotab offers one of the most customizable and scalable fleet tracking systems available. Its open software ecosystem supports integration with enterprise systems and third-party apps.

Key Features

  • Open SDK and API for custom development
  • Real-time vehicle diagnostics and tracking
  • Add-on modules for cameras, sensors, and trailers
  • Configurable driver dashboards
  • Access to Geotab Marketplace for integrations

Ideal For

Enterprises requiring full control over fleet data, internal customization, and integration with proprietary ERP or logistics systems.

Core Strength

Geotab’s open API environment transforms raw GPS and diagnostic data into tailored analytics dashboards, helping large retailers optimize routes, safety, and maintenance through data precision.

Final Verdict

GPS fleet trackers have become essential tools for modern retail logistics. They give businesses complete visibility over deliveries, optimize routes, and ensure compliance with safety and efficiency standards.

Among the available options, Matrack stands out as the most balanced choice for both small and large fleets. Its real-time tracking accuracy, strong diagnostics, and contract-free model make it a practical and reliable system for long-term use.

Solutions like Samsara, Verizon Connect, and Geotab further enhance large-scale operations with deeper analytics and system integrations. Choosing the right tracker depends on fleet size, integration needs, and budget, but every solution on this list improves logistics control, delivery speed, and overall operational efficiency.

Why Retail Businesses Choose Radius Fuel Cards for Fleet Management

By
Retail Insider
-

Operating a retail company nowadays involves more than just filling shelves and luring shoppers. It also has a comprehensive supply chain to manage, including the timely delivery of products to various stores. These operations primarily involve maintaining a fleet of cars for most retailers. Fuel costs are soon to become one of the biggest continuous expenses, whether it is moving goods between warehouses, delivering to stores, or providing last-mile service to customers.

At this juncture, fuel cards come into play. A fuel card is not just another method to pay at the pump; it is a financial and operational solution designed to simplify fleet management, making it more cost-efficient and transparent. Radius fuel cards are among the solutions proposed for adoption by retail businesses of both large and small companies.

Managing the increasing Fuel prices

The cost of fuel is fluctuating and as a business needs to transport people, any slight increase will have a severe effect on profitability. The margins are generally low in retailers hence lessening costs on every top-up is necessary. Fuel cards provide businesses with the opportunity to access favorable fuel rates and receive regular discounts at a vast network of fuel stations.

This means that retail firms with extensive fleet sizes can effectively manage one of their most unpredictable costs.Having an organized system, retailers can better predict the amount of funds they will spend on fuel, which will save them from unexpected financial shocks associated with operating multiple vehicles.

Streamlining Administration

For the HR and finance departments, managing fuel costs without a card system can be a time-consuming process. Gathering receipts, reimbursements, and tracing errors is a needless complexity. To a large extent, this process is automated by fuel cards, which generate electronic records of all transactions.The retailers will be able to obtain detailed reports on the quantity of each vehicle being consumed, refuelling points, and general spending patterns.

This data can give the managers to point out the inefficiencies in a relatively short amount of time, such as drivers favoring stations that are more expensive or having a high fuel burnage rate because of ineffective route planning. By simplified management, companies release their employees to concentrate on more meaningful things instead of getting trapped in red paperwork. Assuring Openness and Reducing Fraud.

Ensuring Transparency and Minimising Fraud

This is one of the key issues in fleet management where the company’s funds must be utilized effectively. In the absence of a proper system, misuse of fuel allowances occasionally occurs. The fuel card provides real-time accountability of all the transactions in the fleet.

The retailers enjoy increased Transparency because they can monitor the usage by each driver and prevent fraudulent spending. This not only creates trust but also helps save the business from unjustified losses.

Supporting Business Growth

The transportation requirements of retail companies increase as their businesses expand. New companies open additional stores, develop their delivery services, or enter new markets. This might begin with a small fleet, but it will soon evolve into a complex operation. Fuel cards can also be expanded to support the business and provide centralized control of more than two vehicles, which are located in various locations.

When they offer cost savings and operational control, the Radius fuel cards are the means that help enhance development, rather than hinder it. Retailers will be able to invest more without fear of making a mistake in expanding their operations, as fuel costs are well taken care of.

A Step towards Sustainability

It is an emerging trend in retail because companies face increased pressure to reduce their environmental impact. Fuel cards would also be useful in this case. With comprehensive data on consumption, companies can track the performance of vehicles and identify areas of inefficiency in driving, as well as develop more intelligent routing approaches. The solutions, as well, include telematics systems in even some of the solutions, assisting the retailers to be more environmentally friendly, which conforms to the goals of corporate responsibility.

Conclusion

The ability to stay competitive in the retail industry is pegged on efficiency and cost control. The fuel cards are a critical part of the contemporary fleet control, be it the regulation of the fuel consumption and management tasks, Ensuring Transparency and sustainable development.

For retailers, it may come down to finding an option that strikes a balance between price, scale, and novelty. That is why a great number of businesses decide to use Radius fuel cards not only as a payment system, but also as a partner that helps them develop.

How Smart Shopping Assistants Are Reshaping the Way Canadians Buy Online

By
Retail Insider
-

Over the past year, Canadian retailers have faced a complex mix of cautious consumer spending, shifting loyalty trends, and the rapid rise of artificial intelligence in commerce. Yet amid the challenges, a new class of digital tools is quietly redefining how Canadians discover and compare products online, and how retailers can connect with high-intent shoppers at precisely the right moment.

Artificial intelligence is no longer confined to product recommendations or chatbots. Today’s most innovative shopping assistants are bridging the gap between discovery and decision-making, helping users find the best options and return policies before they even reach checkout. This technology has the potential to not only drive conversions but also increase trust in online shopping, a critical factor as retailers navigate tighter margins and increasingly selective consumers.

The evolving Canadian shopper

According to a recent PwC Canada survey, more than 60 percent of consumers now plan to reduce discretionary spending during the 2025 holiday season. Yet those same consumers remain eager to shop smartly, researching prices, comparing value, and reading reviews before committing to a purchase. This has created a fertile ground for tools that can streamline the decision process while maintaining transparency.

Retailers, for their part, are investing heavily in customer experience. From CF Market Mall’s introduction of new concept stores in Calgary to independent boutiques emphasizing sustainable design, the focus has shifted toward helping shoppers feel informed and confident about their purchases. But online, confidence is often won or lost in seconds, and that’s where AI-powered shopping tools are beginning to make a measurable difference.

A new generation of shopping intelligence

One example is Shopday AI, an emerging shopping assistant that helps consumers make better buying decisions across thousands of online retailers. The tool works behind the scenes, analyzing product details, pricing, and policies to surface key insights such as which store offers the most flexible return terms or which brand has the best customer satisfaction ratings.

Rather than pushing a single retailer, the platform aims to deliver objective, actionable recommendations tailored to what the shopper is actually searching for. That’s particularly useful for popular home-comfort brands like Cushion Lab, known for ergonomic pillows and seat cushions. For instance, readers can explore details about the Cushion Lab return policy and best alternatives directly through Shopday’s assistant interface, giving them an instant view of return windows, shipping times, and competing options, all within a single experience.

Why transparency matters now more than ever

In an era when consumers have near-infinite choice but diminishing patience, transparency has become one of the strongest conversion drivers. Retailers that clearly communicate shipping costs, return windows, and sustainability commitments are outperforming competitors that hide details until the last step.

AI tools like Shopday’s are effectively codifying that transparency. By presenting key store policies upfront, whether for national chains or independent merchants, they reduce buyer hesitation and improve post-purchase satisfaction. The result is not only higher conversion rates but also fewer returns, an area that costs North American retailers an estimated $816 billion annually according to the National Retail Federation.

Implications for Canadian retailers

For Canadian retailers large and small, integrating with AI-driven shopping ecosystems could represent the next competitive frontier. These systems don’t replace e-commerce platforms; they amplify them by ensuring that accurate, trustworthy data such as product specs, reviews, availability, and policy information is readily accessible.

Retailers already experimenting with such integrations are reporting higher qualified traffic and lower customer acquisition costs. In a market where every click counts, that kind of efficiency could be the difference between a strong quarter and a missed target.

Furthermore, with privacy laws tightening and third-party cookies disappearing, context-based AI assistants offer an appealing path forward. Because they operate on real-time search and user intent rather than personal tracking, they align well with evolving consumer expectations around data security and transparency, two values Canadians rank highly when choosing where to shop.

The road ahead

Looking forward, the Canadian retail landscape will likely see a blend of traditional experience-driven retail and digital intelligence that personalizes without prying. AI shopping assistants like Shopday’s are still early in adoption, but their growing role in guiding informed, ethical, and efficient purchases hints at a major shift in how consumers will navigate the marketplace.

For retailers, the message is clear: success in 2025 won’t just come from offering great products, it will come from helping customers feel certain they are making the right choice. Whether through transparent policies, adaptive pricing, or intelligent shopping tools, the winners will be those who make the process not just faster, but smarter.

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