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Poppys Collection Rallies Support for Newfoundland Wildfires

Poppys Collection storefront in Port Carling, ON

The tight-knit community of Small Point–Adams Cove in Newfoundland has been devastated by a series of wildfires this summer, leaving hundreds of families without homes, schools, and basic necessities. Over 200 structures have been destroyed across Conception Bay North, including residences in Small Point, Broad Cove, Blackhead, and Adams Cove, as well as in neighbouring towns such as Western Bay and Ochre Pit Cove. Evacuation orders remain in place for many areas, and a regional state of emergency has been declared.

The fires, which have ravaged nearly 11,000 hectares of land, are considered among the most destructive in the province’s recent history. The response has involved the Newfoundland and Labrador government, Canadian Armed Forces, volunteer firefighters, and neighbouring provinces, with aerial and ground crews working tirelessly to contain the flames. Yet, for many residents, the devastation is already permanent.

Kathryn McNally, founder of Poppys Collection

“It’s absolutely devastating,” said Kathryn McNally, founder of Poppys Collection, in an interview with Retail Insider. “Today it’s out that 200 homes have been destroyed, and there have also been schools lost. Even for families who might eventually go back, their children may have no school to return to. It’s heartbreaking.”

For McNally, the crisis is more than a headline. Her mother grew up in Small Point, where generations of her family lived, and her own summers as a child were spent in the community. Poppys Collection, her Muskoka-based boutique, was founded on values of family, tradition, and intergenerational ties. Those same values now underpin her efforts to rally support for the community that helped shape her.

“My mom’s family is from Small Point,” McNally explained. “I spent my summers as a kid there, and we still have a house in the community. My sister was actually evacuated during the fire with my niece. We’ve always had such strong ties, and to see it all threatened like this is devastating.”

Flames rise from a wildfire near Adam’s Cove. Photo by Krista Noble/Facebook

Fundraising Through Retail

In response, Poppys Collection has launched a fundraising initiative to aid those affected by the Small Point Newfoundland wildfires. The retailer is selling raffle tickets for $25 each, with proceeds directed to trusted organizations including the Red Cross, Salvation Army, and local charities on the ground.

The raffle prize is fittingly symbolic: a giant Jellycat whale, chosen to reflect Newfoundland’s maritime heritage. 

“It felt very appropriate to raise money for Newfoundland with a giant blue whale,” McNally said. “Small Point is such a special spot where you can see whales from the shore. It’s unique, and it’s just heartbreaking to see this kind of destruction in a place so full of natural beauty.”

Tickets are available both in-store and online, with the winning draw set for Labour Day weekend. McNally is also donating a portion of Poppys Collection’s retail sales to support the relief effort.

“We don’t have a set fundraising goal because we simply don’t know the full extent of the damage yet,” she explained. “The evacuation orders are still in place, so the more we can raise, the better. Families need as much support as possible.”

Kathryn McNally as a child fishing in the Newfoundland Community.

Retail as a Platform for Change

Independent retailers like Poppys Collection are increasingly using their platforms to respond to social and environmental crises. For McNally, the decision was instinctive. “This isn’t just about business, it’s about community,” she said. “Poppys has always been about families and creating connections, and that extends beyond Muskoka. This is about standing up for the people of Small Point.”

Located in Port Carling, Muskoka, Poppys Collection has been a seasonal and year-round destination for high-quality children’s and women’s apparel for nearly a decade. The store emphasizes curated collections, often from woman-owned and mom-run brands, and has built a loyal following among locals and seasonal visitors alike. Beyond clothing, the retailer has established itself as a community hub, hosting activities and events designed to bring families together.

Now, McNally is channelling that same spirit into disaster relief. “We’ve had such a great summer at the shop,” she reflected. “So many new and familiar faces have come by, and we’re grateful for the support. It makes it even more meaningful to be able to turn that success into something that can help others.”

The Broader Impact of Wildfires

Wildfires have become a recurring threat across Canada, with climate change intensifying both their frequency and severity. In Newfoundland, where such large-scale fires have historically been rare, the Small Point Newfoundland wildfires underscore a shifting reality.

The province has already experienced twelve wildfires this year, with May marking the start of an unusually destructive season. While recent weather conditions have aided suppression efforts, the long-term impacts on communities and ecosystems will be profound.

Local businesses in Newfoundland have also been disrupted, from fishing operations to tourism-based enterprises. For towns like Small Point and Western Bay, where seasonal activity contributes heavily to the local economy, the destruction of homes and infrastructure may take years to overcome.

Kathryn McNally as a child with her grandfather in the Newfoundland Community.

A Call to Action

McNally hopes her initiative will inspire others to support Newfoundland families during this crisis. “It’s not just about one store or one fundraiser,” she said. “It’s about people across Canada coming together. Whether it’s through a raffle ticket, a donation, or simply sharing the story, every action helps.”

The raffle will remain open until Labour Day weekend, but Poppys Collection is also encouraging ongoing support for the charities involved. As recovery continues, funds will be needed for rebuilding homes, replacing lost belongings, and restoring vital community services such as schools.

“This is about hope,” McNally emphasized. “When you’ve lost everything, knowing that people care can make all the difference. I want the people of Small Point to know they’re not alone.”

[Buy raffle tickets here]

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Groups praise Government of Canada for removal of retaliatory tariffs

US President Donald Trump. Photo: Slate.com

Restaurants Canada said Friday it is pleased with the announcement that Canada will lift its retaliatory tariffs on U.S. food products. After months of uncertainty and negative impacts, this long-awaited measure will provide relief to thousands of businesses across the country and address Canada’s affordability crisis, it said in a statement.

“Restaurants Canada estimates that retaliatory tariffs were resulting in at least $100 million a month in additional costs to the foodservice industry. While Canadians were navigating affordability challenges, including food inflation, this added burden was largely absorbed by foodservice businesses, 40% of whom were operating at a loss or just breaking even. In addition, many of the food products that were targeted by retaliatory tariffs were not available domestically or from other markets,” it said.

“Restaurants Canada has been one of the leaders in lobbying the federal government to remove retaliatory tariffs on food for several months. In partnership with other food associations, Restaurants Canada sent a letter on the urgent need for this relief to several Ministers and all opposition parties.”

Richard Alexander
Richard Alexander

“The removal of retaliatory tariffs by the Canadian government today will help Canadians with the affordability crisis and will protect the 1.2 million jobs in the foodservice industry,” said Richard Alexander, Executive Vice President, Government Relations and Public Affairs with Restaurants Canada.

“We support the federal government in taking a more targeted approach in its negotiations with the United States.”

Restaurants Canada said it continues to encourage the Government of Canada to work with stakeholders and trade partners to improve the Canada-U.S. trade relationship, and to pursue trade diversification for the benefit of Canadian businesses and consumers. As well, it continues to advocate for the removal of interprovincial trade barriers.

Corinne Pohlmann, Executive Vice-President, Advocacy, Canadian Federation of Independent Business (CFIB), said the CFIB welcomes Ottawa’s decision to drop some of its retaliatory tariffs on U.S. goods.

“This is a step in the right direction and will take some of the pressure off Canadian small businesses as trade talks continue,” she said.

Corinne Pohlmann
Corinne Pohlmann

“Many small business owners have told us that Canada’s retaliatory measures were almost as damaging as the U.S. tariffs themselves. Nearly six in 10 small firms report they were hurt by Canada’s counter-tariffs, with only steel and aluminum tariffs doing more harm. Those were not touched today, so the challenges for those businesses remain. While small firms were in favour of Canadian counter tariffs as the trade war began, their support has been falling since February.

“Today’s announcement provides some relief going forward; however, businesses have already paid millions of dollars in counter-tariffs. We urge Ottawa to immediately release its tariff revenue to small businesses directly and indirectly affected by trade disruptions and work quickly to resolve small business requests still tied up in the remissions process.”

Catherine Fortin LeFaivre
Catherine Fortin LeFaivre

Catherine Fortin LeFaivre, SVP, International Policy and Global Partnerships, Canadian Chamber of Commerce, said: “At a time of heightened trade tensions, it is essential these adjustments be carefully calibrated in close consultation with Canada’s business community. Decisions made today will have ripple effects for supply chains, employers and consumers, and must be managed with care to preserve long-term competitiveness. 

“Our focus must remain on securing a durable, predictable arrangement with the United States — one that gives businesses and consumers confidence not just for weeks, but for years. However, we will wait to evaluate a deal until one is on the table. Stability and certainty are the foundations of North America’s integrated economy and competitiveness.  

“Sectoral tariff impacts around agriculture, steel, aluminum and copper have borne the brunt of this dispute. Unlike other industries, they have no CUSMA exemption process to ease the pressure. Canada must work closely with these businesses to calibrate our response while pressing for a lasting resolution with the U.S. and other trade partners. 

“As Canada’s largest and most activated business network, we will continue working with government and industry to ensure public policy delivers a strong economy, long-term prosperity, and a better life for all.”

Photo- Per Bank LinkedIn
Photo- Per Bank LinkedIn

In a LinkedIn post, Per Bank, CEO and President of Loblaw Companies Ltd., said: “This is a big development – for Canadian consumers and businesses. It means that, in the days and weeks ahead, the price of goods in our stores impacted by tariffs will come down. Prices will come down over time, as we sell-through inventory that was purchased based on tariffed pricing. For our business, thankfully, this also means that we will soon be able to remove the “T” symbols on the over 4,000 impacted items on our shelves.

“This is certainly good news, especially for consumers impacted by the higher costs caused by tariffs. But I want to be transparent… just as it took time for tariffs to start impacting goods based on the inventory we had on hand, it will also take time for tariff-related pricing to come off what we have in-stock. We will definitely look for ways to accelerate the benefit for consumers, and I will reiterate: as tariffs come off items, any tariff-related pricing changes will also be entirely removed, penny for penny.

“I’ll also echo something Mark Carney said during his press conference today. Like the Canadian government, Loblaw has been working to create more resilience and diversity in our sourcing and supply chain strategy. One of the few benefits of this trade war has been some great new Canadian and foreign supplier partnerships (we added more than a hundred new Canadian suppliers) that help us mitigate risk throughout our business and expand our network of suppliers. We will continue to proceed with this part of our sourcing strategy, especially where it will lead to better costs for us and better prices for consumers.

“Until all the tariffs come off entirely there will still be lots of choice to buy what you want without tariffs and perhaps this will even benefit Canadian suppliers.”

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J2 Retail Management Expands Retail Partnerships

J2 Retail Management
Image: J2 Retail Management

Toronto-based J2 Retail Management is carving out an increasingly important role in supporting both domestic and international retailers entering or expanding in North America. Founded in 2012, the privately held firm has become a one-stop solution for brands requiring operational, merchandising, and logistical support to launch or sustain retail operations.

Led by co-owners Jodie Wolfe, Chief Executive Officer, and Brian LeSaux, President, the company has built its reputation by helping brands execute across the full retail spectrum, from initial leasing and store design to merchandising, logistics, staffing, and ongoing operations. Its reach now spans Canada and the United States, with freelance merchandisers supporting large-scale activations in both countries.

Jodie Wolfe

“We’ve really honed in on being the operational partner for brands that might not have people on the ground here,” explained LeSaux. “Whether a company is based in the U.S., the U.K., or elsewhere, we can step in and do everything from store setups and merchandising to supply chain and IT support.”

Supporting Major Retail Rollouts

The company’s capabilities extend well beyond simple merchandising. Wolfe emphasized that J2’s role often starts at the very beginning of a retailer’s entry into the market. “We help clients open D2C stores, from planning and leasing to design and product mix,” she said. “We’re there to make sure they have a clear path to execution.”

LeSaux added that scalability has been a defining factor. “We’re currently working with a substantial number of freelance merchandisers. That allows us to service major accounts in the U.S., such as Macy’s, Kohl’s, and Dillard’s, while also maintaining a presence across Canada in retailers ranging from Walmart to independents,” he explained.

Brian LeSaux

This scale enables J2 to manage thousands of daily store visits across multiple geographies. According to LeSaux, this kind of reach is critical for wholesale and department store activations where door counts are large and brand consistency across locations is essential.

Choosing the Right Partners

While J2 offers end-to-end services, Wolfe and LeSaux emphasized that alignment with the client’s vision is crucial. “We really want customers who come to us with a solid vision and are willing to partner with us and take our guidance,” said LeSaux. “We’ve had to turn down clients in the past when their goals didn’t fit.”

Wolfe added, “We’ve built a good business on integrity. Sometimes we have to say to a client that we’re not the right fit. It’s better to walk away than pursue something that isn’t viable.”

The leadership duo pointed to Simons as an example of a strong retail vision. “That store is phenomenal,” said LeSaux. “They’ve created a great product mix, strong fixtures, and an assortment that appeals to everyone. It shows what happens when a retailer has a clear vision.”

Preparing Retailers for Success

One recurring theme in the interview was preparation. LeSaux was direct about the risks of rushing. “You only have one shot to make a first impression,” he said. “If you open a store and disappoint, customers are unlikely to return.”

He described J2’s role as helping clients fully prepare before committing. “You need a realized plan for your assortment, operations, and financing. We often advise clients to delay openings until they’re ready. Otherwise, the risk of failure is high,” he explained.

Budgeting, too, is an area where J2 provides guidance. “It always costs more than you anticipate,” said LeSaux. “We recommend at least a 30% contingency for store build-outs to cover unexpected expenses.”

The Importance of Retail Relationships

Strong relationships between retailers and landlords are often the difference between long-term success and early struggles. For J2 Retail Management, these partnerships are central to the company’s philosophy and a recurring lesson it shares with clients entering the Canadian or U.S. markets.

“It’s all about the relationships,” said LeSaux. “When you’re opening stores in major shopping centres, you need a landlord who believes in your concept and is willing to work with you to ensure that it succeeds. That trust goes both ways. If they’re taking a chance on you, you have to deliver.”

Wolfe highlighted how mutual confidence can shape outcomes. “Once a landlord takes you in, they want you to stay. They don’t just want rent cheques; they want tenants that add vibrancy to their centres. That’s why we encourage our clients to treat landlords as long-term partners rather than transactional counterparts,” she said.

J2’s own experience has underscored the value of working with well-connected leasing partners. “We’ve worked with Oberfeld Snowcap for our leasing,” LeSaux noted. “They’re incredibly flexible and have strong relationships across the retail real estate industry. By combining their connections with our operational expertise, we’re able to secure the right spaces and set up our clients for success.”

LeSaux pointed out that the stakes are high. “Landlords have a lot invested in every square foot of their centres. If a tenant fails, it impacts not just the landlord’s bottom line, but also the neighbouring tenants. That’s why demonstrating that you have a sustainable concept is so critical.”

For J2, fostering these connections is part of its broader mission of guiding retailers through complex market entry. “Landlords want you to succeed,” said LeSaux. “If you succeed, they succeed. And if you fail, everyone feels it. That’s why we tell our clients: don’t view landlords as just property owners. See them as partners in your brand’s story.”

Beyond operations, J2 Retail Management also advises on product strategies and brand positioning. “Consumers want something different and exciting, not the same old assortment,” said LeSaux. “That means looking at both established and emerging brands, as well as reviving nostalgic names.”

He pointed to Buffalo Jeans as a recent example. “It’s a nostalgia brand that people remember from downtown Toronto. Bringing it back into malls is exciting for customers who say, ‘I haven’t seen this in years.’”

Even global brands have found success by returning to basics. Wolfe noted, “The best thing about Gap’s resurgence is that they went back to their roots. They’re offering strong, simple basics that resonate with customers again.”

Expansion and the Future of J2

Looking ahead, J2 is positioning itself for significant growth. While specifics remain confidential, LeSaux hinted at multiple upcoming store rollouts and new opportunities in showroom design.

“We’re fully invested in our D2C channel and have significant store openings coming,” he said. “We’re also exploring showroom strategies that give store teams a more interactive and engaging way to understand seasonal merchandising, beyond flat laydowns or digital walkthroughs.”

Wolfe added that the company continues to adapt as consumer expectations evolve. “Retail is always changing, but our ability to integrate logistics, merchandising, creative, and operations makes us a reliable partner for brands navigating this environment.”

What sets J2 Retail Management apart is its ability to provide an integrated suite of services that address every stage of the retail lifecycle. From warehouse management to creative activations, the company positions itself as both a practical operator and a strategic advisor.

“Whether it’s a large-format department store or a small independent, we have the expertise to get clients ready,” said LeSaux. “At the end of the day, our success is tied to theirs.”

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Canada’s foodservice industry grew in H1 2025 with continued gains in visits and spending 

Photo: RDNE Stock project
Photo: RDNE Stock project

Despite ongoing economic uncertainty, Canada’s commercial foodservice industry has demonstrated remarkable resilience and growth in the first half of 2025. According to Circana LLC, traffic in the sector increased by 3.2%, while spending rose by an impressive 5.7%. These gains extend a consistent upward trend that began in mid-2021, underscoring the sector’s strength and adaptability.  

Quick-service restaurants (QSR) led the way in traffic growth, logging a 4.3% increase during the most recent quarter. Retail foodservice also showed exceptional performance, matching QSR quarterly traffic growth of 4.3% and marking its best growth in years. However, full-service restaurants experienced a modest 0.7% decline in traffic, as consumers turned to more budget-conscious options like QSR and retail foodservice to maximize their spending power, said Circana, a leader in providing technology, AI, and data to fast-moving consumer packaged goods companies, durables manufacturers, and retailers seeking to optimize their businesses.

It said independent and small-chain restaurants also outpaced large-chain competitors in traffic growth, reflecting a shift toward localized dining experiences and a growing appetite for unique, bold flavors and innovative menus that celebrate regional and cultural diversity. The industry’s ability to innovate and meet consumer needs — whether through digital ordering, value-driven promotions, convenient delivery options or menu innovation — has driven this sustained success.

Vince Sgabellone
Vince Sgabellone

“Canada’s commercial foodservice sector has shown extraordinary resilience and adaptability, with robust growth across key segments like QSR and retail foodservice,” said Vince Sgabellone, foodservice industry analyst at Circana. “The industry’s ability to innovate and meet consumer needs — whether through digital ordering, value-driven promotions or convenient delivery options — has driven this sustained success.” 

Circana said several factors have contributed to the robust performance of the commercial foodservice industry in Canada. Over the past four years, the country’s growing population has steadily bolstered demand. More recently, reduced international travel has redirected consumer dollars toward local experiences instead of costly vacations abroad. Canadians are opting for domestic travel and small indulgences, including restaurant visits.

Photo: Andrea Piacquadio
Photo: Andrea Piacquadio

“Additionally, deal rates climbed for the sixth consecutive quarter, helping attract value-seeking consumers. Lunch has emerged as the fastest-growing daypart, supported by the steady return-to-office trend, while digital ordering options — via mobile apps, websites and text — continued their double-digit growth in each of the past three quarters. Delivery, in particular, surged by 13% in the last quarter. Independent and small-chain restaurants also outpaced large-chain competitors in traffic growth, reflecting a shift toward localized dining experiences,” it said.

“The strong performance in H1 2025 reflects Canadians’ evolving dining habits and reallocation of discretionary spending, mirroring broader lifestyle adjustments. Looking ahead, the foodservice industry’s continued focus on affordability, digital solutions and consumer convenience positions it for sustained growth in the coming quarters.”  

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Retail sales surpass $70 billion in June: Statistics Canada

Photo: Ron Lach
Photo: Ron Lach

Retail sales increased 1.5% to $70.2 billion in June. Sales were up in all nine subsectors and were led by increases at food and beverage retailers, according to a report release Friday by Statistics Canada.

Core retail sales, which exclude gasoline stations and fuel vendors and motor vehicle and parts dealers, were up 1.9% in June. In volume terms, retail sales increased 1.5% in June. Retail sales were up 0.4% in the second quarter. In volume terms, quarterly sales increased 0.7%, explained the federal agency.

“Feedback from respondents for June highlighted the effects of trade tensions between Canada and the United States on Canadian retail businesses. Supplementary questions asked to respondents show that 27% of retail businesses were impacted by the trade tensions in June, compared with 32% in May. The most common impacts in June were price increases, change in demand for product and delays in the supply chain,” added Statistics Canada.

It said core retail sales increased 1.9% in June on higher sales at food and beverage retailers (+2.3%), with all four store types within this subsector posting gains. The subsector’s increase was led by higher receipts at supermarkets and other grocery retailers, which were up 1.8% in June following a decline of 0.6% in May. Higher sales at beer, wine and liquor retailers (+4.3%) and convenience retailers and vending machine operators (+5.3%) in June also contributed to the increase at food and beverage retailers.

Higher sales were also recorded at clothing, clothing accessories, shoes, jewelry, luggage and leather goods retailers (+5.1%) and general merchandise retailers (+1.6%) in June, it added.

Photo: Mike Jones
Photo: Mike Jones

“Sales at gasoline stations and fuel vendors (+1.8%) increased in June after three consecutive monthly declines. In volume terms, sales at gasoline stations and fuel vendors increased 2.7%,” said Statistics Canada.

“Following a decline of 3.4% in May, sales at motor vehicle and parts dealers edged up 0.2% in June. The increase was led by higher sales at new car dealers (+0.1%) and automotive parts, accessories and tire retailers (+1.1%). The sole decrease in the motor vehicle and parts dealers subsector came from other motor vehicle dealers (-0.1%).”

“On a seasonally adjusted basis, retail e-commerce sales decreased 1.7% to $4.2 billion in June, accounting for 5.9% of total retail trade, compared with 6.1% in May.

“Statistics Canada is providing an advance estimate of retail sales, which suggests that sales decreased 0.8% in July. Owing to its early nature, this figure will be revised. This unofficial estimate was calculated based on responses received from 54.7% of companies surveyed. The average final response rate for the survey over the previous 12 months was 90.1%.”

Andrew Grantham
Andrew Grantham

Andrew Grantham, Senior Economist, CIBC Capital Markets, said retail sales have been on a bumpy ride since the start of the year, but through the monthly volatility sales volumes are little changed relative to where they stood in December 2024 (+0.2%).

“This is consistent with a generally more cautious attitude among consumers to spending amid tariff uncertainty, particularly compared to the solid growth seen during the second half of 2024, and isn’t the sort of consumer spending that should worry Bank of Canada policymakers from an inflation point of view as they debate whether to cut interest rates further,” he said.

Shelly Kaushik
Shelly Kaushik

Shelly Kaushik, Senior Economist, BMO Capital Markets, said: “Consumer spending looks to have picked up in June, though it seems momentum was short-lived heading into the second half of the year. Even so, the big picture suggests consumers are holding up despite ongoing labour market slack and elevated trade uncertainty.”

Maria Solovieva
Maria Solovieva

Maria Solovieva, Economist, TD Economics, said retail sales matched expectations at the headline level but surprised to the upside in core categories.

“This indicates that auto-driven gains seen in the spring now lost momentum. On a quarterly basis, real retail sales posted a respectable 3.1% annualized gain with June’s strength leaving core sales as the main driver of the topline tally,” she said.

“Consumer spending held up better than we previously expected and we now see real spending tracking 1.2% in the second quarter (quarter-on-quarter, annualized). However, as the advance estimate indicates, momentum is likely to cool in Q3. With employment growth slowing and trade tensions clouding the outlook, there is little for the average Canadian household to get excited about.”

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Steel N Ink Expands Across Canada and Prepares for U.S. Launch

Rendering of the CF Carrefour Laval Steel N Ink location. Image: Optima Design

Steel N Ink, the Canadian tattoo and body piercing retailer, is entering a new era of growth with expansions across the country, a franchise program rollout, and its first international store set to open in Austin, Texas. 

Founded in Sauble Beach, Ontario in 2005, the brand has transformed from a small seasonal business into one of Canada’s largest body art retailers, bringing tattoos, piercings, and jewelry into the shopping centre mainstream.

“We’ve had a lot of growth over the last year, and it’s only accelerating,” said Jamie Randolph, President of Steel N Ink, in an interview with Retail Insider. “We’ve opened new locations, moved into larger spaces, and introduced our new concept design. On top of that, franchising has taken off faster than we expected.”

Jamie Randolph

New Concept Stores in Guelph and Niagara Falls

Steel N Ink recently relocated to larger stores in both Stone Road Mall in Guelph and at Fallsview Casino in Niagara Falls, Ontario. These expansions were part of the brand’s rollout of a new store concept designed in partnership with Optima, reflecting a more upscale, approachable environment.

“Our Stone Road location was actually our first mall store,” Randolph explained. “When we opened, we had no idea how much demand there would be, so we started smaller. Eventually, we even had to rent a second unit just for office space and extra tattoo stations. Now we’ve consolidated everything into one larger 1,600-square-foot store built to our new concept.”

At Fallsview Casino, the brand moved into a unit double the size of its original store, now located beside Starbucks. Randolph noted that the impact was immediate: “With the new concept and the larger space, we’re already seeing much higher numbers.”

The sweet spot for new stores is typically 1,200 square feet, but in established markets such as Guelph, the company is opening larger spaces to meet demand.

Jamie Randolph and the team at Steel N Ink at CF Carrefour Laval. Image supplied

Entering Alberta and Quebec

Steel N Ink’s growth has also extended west and east. In April, the company acquired and rebranded a competitor’s store in Banff, marking its first entry into Alberta.

“The Banff store has been a huge success for us,” said Randolph. “It’s exceeded our expectations, especially through the busy summer season. Tourists see tattoos as souvenirs that last a lifetime. Just like people buy T-shirts or mugs, a tattoo becomes a permanent memory of the place they visited.”

In July, Steel N Ink opened its second Quebec location at CF Carrefour Laval, following its first Montreal store at Royalmount nearly a year earlier. At 1,550 square feet, the Laval store is one of the brand’s larger footprints, reflecting the market’s scale and demand.

Launching a Franchise Program

One of the company’s most significant recent developments has been the introduction of franchising. Partnering with industry veteran Andy Goodman, who has decades of franchise experience, Steel N Ink formally launched its program in December 2024.

“Andy helped us build a strong foundation,” said Randolph. “We’re only six months in, and we already have four franchises sold and in development, with lots of interest from others.”

The first franchise opened at Vaughan Mills in Ontario recently, along with one in Avalon Mall in St. John’s, Newfoundland. The latter marks the brand’s debut in Atlantic Canada. Additional locations are scheduled for Oshawa Centre, Devonshire Mall in Windsor. 

Randolph sees franchising as a key tool for reaching coast-to-coast coverage. “In Eastern Canada, we’ve focused heavily on corporate stores. For the west, we’re looking to grow more through franchising. Vancouver, for example, is a major target market for us.”

Newly opened Steel N Ink at Avalon Mall in St. John’s, Newfoundland. Image supplied

A Coast-to-Coast Vision

Steel N Ink currently operates 17 corporate stores, with more franchises opening in the coming months. The company expects to reach 21 locations by year’s end. Its long-term vision is ambitious: between 40 and 45 locations in Canada.

“Our goal is to be a true coast-to-coast brand,” Randolph said. “We’re already in Ontario, Quebec, Alberta, and now Atlantic Canada. Each region is responding well to what we offer.”

Avalon Mall in St. John’s has been a particularly strong success story. “When the mall announced our opening, our inbox was flooded with messages,” Randolph said. “Customers wanted to book appointments, and artists reached out to join us. The community has been really excited.”

Beyond Tattoos: Jewelry and Retail

What distinguishes Steel N Ink from many other tattoo and piercing studios is its retail component. In addition to tattoos and piercings, the stores feature large selections of jewelry, including branded collections that appeal to a wide range of customers.

“We’ve become almost like a jewelry store,” Randolph explained. “Other shops might have five choices of jewelry, but we have hundreds. That allows customers to really express themselves.”

The brand carries everything from dog bone earrings for pet lovers to Harry Potter and Star Wars–themed pieces. Randolph noted, “We want people to feel they can come in, browse, and find something that reflects their personality. That’s what sets us apart.”

This retail dimension also makes Steel N Ink more approachable. “Walking into a traditional tattoo shop can feel like a big commitment for some people,” he said. “But in a shopping mall setting, customers can stop in casually, ask questions, and explore without pressure.”

Steel N Ink at The Well (Rendering: Optima design)

U.S. Expansion Begins in Austin

Perhaps the most significant next step for the company is its international expansion. This fall, Steel N Ink will open its first U.S. store at Barton Creek Square in Austin, Texas.

“That’ll be a corporate store, and we’re really looking forward to it,” said Randolph. “The U.S. market is the next level of growth for us. If we can do 40 stores in Canada, I believe we can eventually do 400 in the States.”

Randolph acknowledged that the brand is moving into the U.S. earlier than originally planned, but said timing is critical. “We’ve started to see copycats here in Canada, and I think someone will eventually bring a concept like ours to the U.S. We want to establish our market share early.”

A Broader and More Diverse Customer Base

The perception of tattoos has changed dramatically in recent years, and Steel N Ink has been a part of that cultural shift. Randolph described the clientele as more diverse than ever.

“Everybody gets tattooed today. We see all walks of life. Sometimes it’s someone in a suit who, if you met them at the office, you’d never know they have a full back piece. There’s no stigma anymore. That’s been amazing to watch.”

From students to professionals, tourists to locals, the customer base reflects a wide demographic. “It’s really opened up to everyone,” Randolph added.

As Steel N Ink continues its rapid growth, the company remains focused on building a strong foundation for the future. That includes expanding its franchise network, strengthening its corporate structure, and preparing for its U.S. rollout.

“Steel N Ink expansion is about more than just opening stores,” Randolph said. “It’s about creating welcoming spaces where people can express themselves, whether through tattoos, piercings, or jewelry. We’re looking for qualified franchisees who share that vision, especially in Western Canada, where we see enormous potential.”

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Canadian Retail News From Around The Web For August 22, 2025

Canadian Retail News From Around The Web

News at a Glance

Retail Insider is streamlining its Canadian retail news from around the web to include a handful of top news stories that can be viewed quickly during the day. Here are the top stories from the past 24 hours.

Court monitor says it doesn’t support Hudson’s Bay plan to sell leases to Ruby Liu (The Canadian Press)

Billionaire David Thomson wants to buy Hudson’s Bay charter, donate it to Manitoba Archives (The Canadian Press)

RioCan Eyeing Buyout Of Hudson’s Bay From Georgian Mall, Oakville Place (Storeys)

Loblaw opens three new discount locations in one day, continuing discount strategy investmen (Grocery Business)

Cross-border traffic ticks up slightly in July, but duty-free shops still struggling (CTV)

Visionary says Edmonton needs to look elsewhere to re-imagine its downtown mall (Taproot)

Dining and grocery spaces a bright spot in Victoria’s retail rental market (Saanich News)

Bonnis Properties’ $140M sale of Granville and Robson site sparks redevelopment speculation (BIV)

New indoor pickleball courts popping into Capilano Mall in North Vancouver (North Shore News)

Quebec liquor board prepares to destroy $300K worth of American alcohol (CBC)

Inside the social media strategy behind Langley’s viral corner store (BC Business)

One TikTok video got this Canadian business into 400 locations of a major U.S. department store (Globe & Mail)

Hundreds of Oasis fans line Queen West to shop pop-up merch store ahead of Toronto shows — especially the exclusive Adidas football jersey (Toronto Star)

Orangeville Dairy Queen sells record-number of Blizzards for Miracle Treat Day (Orangeville Citizen)

The Body Shop Canada enters new era as 100% Canadian, founded in Britain

Photo: The Body Shop Canada
Photo: The Body Shop Canada

The Body Shop Canada has entered a pivotal new chapter with its acquisition by Serruya Private Equity.

And the brand has unveiled a focused strategy to expand its Canadian retail footprint, reimagine in-store experiences, and deepen connections with Canadian consumers.

“Being Canadian-owned allows The Body Shop Canada to move with greater agility, tailoring our approach to meet the values and expectations of Canadian consumers,” said Michael Roden, President of The Body Shop Canada. “With the support of a strong executive team, I am proud to be guiding The Body Shop Canada into this new era. Our focus is on creating immersive experiences, both in-store and online, that reignite passion for the brand and welcome the next generation of customers.”

Michael Roden
Michael Roden


Today, The Body Shop Canada operates 64 stores nationwide and is investing in an enhanced
omnichannel strategy. Since January 2025, the brand has opened two new locations in Ontario at
Sherway Gardens and Lime Ridge Mall and will debut a flagship store in Vancouver’s Pacific Centre in
early November 2025. A new store has opened in CrossIron Mills in the Calgary area. New store designs feature skin consultations, interactive product discovery zones, and community-driven spaces.

“As part of its growth plan, The Body Shop Canada will introduce new collections alongside its hero products, beginning with the launch of the premium Spa of the WorldTM, Sweet On You Mist collection, limited-edition Sugar Pumpkin, and many more exciting products to come. While proudly Canadian-owned, all products will continue to be developed and manufactured in Europe, ensuring consistent global quality and ethical sourcing standards. These launches mark an important opportunity to deepen connections with loyal customers and attract new audiences, reinforcing the brand’s position as an ethical leader in the Canadian beauty market,” said the company.

The Body Shop first entered Canada in 1980, opening its inaugural store in Toronto. In March last year, The Body Shop Canada, the Canadian subsidiary of the global beauty brand with 105 stores across the country, announced it had commenced restructuring proceedings by filing a Notice of Intention (NOI) to Make a Proposal pursuant to the Bankruptcy and Insolvency Act (Canada). It will be closing 33 Canadian stores, it said at the time.

Photo: The Body Shop Canada
Photo: The Body Shop Canada

In an interview with Retail Insider, Roden  said The Body Shop has been in Canada for more than 45 years.

“It has a loyal, a loyal customer and we want to obviously continue to stay connected with that customer. But where we have an opportunity is to be able to connect with the next generation, the younger generation, whot heir parents bought from The Body Shop when they went to university or they went to college. So I think the one opportunity is definitely through our products. We are obviously testing some new product that will be looking at the younger audience,” explained Roden.

“I think number two, definitely there’s an opportunity for us to be more seen in different places, like some of the initiatives that we’re working on. We’re already in Shoppers Drug Mart. We are expanding our brand through third party business outside of just our core business. Shortly we will be launching on Amazon Canada. We have reinstated the online business that was shut down more than a year ago.

“So really we have an opportunity to really make The Body Shop more accessible and convenient while continuing to build on a legacy of ethical, sustainable, product and cruelty-free beauty. We want to live by our values, but we have an opportunity to be expanding.

“And, obviously being now Canadian owned, we also have the opportunity to really speak to our Canadian audience, our core audience here where in the past a lot of the direction came out of the UK. Still the product is out of the UK. We take direction from them but really we are our own business now, so it’s really up to us on how we want to tailor the business through the marketing, through the product and through the customer experience in our stores.”

Roden said the brand still look at retail brick and mortar as an important part of its business, but it’s also open to having diversity and diverting certain parts of the business into new channels

The company was founded in 1976 in Brighton, England by Dame Anita Roddick. Since its beginning, The Body Shop said it has been a pioneer of ethical beauty, offering high-quality, innovation-led skincare, body care, haircare and make-up made with natural, fairly traded ingredients from around the world.

Roden is a seasoned executive in the retail industry who has previously served as CEO of Thrifty’s Inc. (division of YM Inc.), leading large-scale store rollouts, brand repositioning, and operational turnarounds.

“Roden brings deep expertise in market-specific strategy, omnichannel growth, and operational excellence, with a focus on integrating customer experience across physical and digital platforms to drive sustained growth,” said the company.

Roden has been with The Body Shop Canada February 1 when he was brought in to be a consultant to help with the reorganization of the brand. In early June, he became President of the brand.

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Canadian retail remains resilient despite tariffs and HBC closure: CBRE

Iconic Former Hudson's Bay Company (HBC) Warehouse on Water Street in Gastown in downtown Vancouver in April 2023. Photo: Lee Rivett

A trade war and the closure of Hudson’s Bay haven’t spelled widespread problems for the Canadian retail industry. Instead, according to CBRE’s new H1 2025 Retail Rent Survey, retail fundamentals have continued to hold up and perform remarkably well amid the challenges.

Retail deals are taking longer to close but are still getting done, although with greater scrutiny. Tenant demand remains healthy with leasing activity seen in almost all sectors, particularly health and wellness, fitness, grocery and restaurants. And while consumers have tightened discretionary spending, they continue to make purchases in a more intentional manner, said the report which was released on Thursday.

Alex Edmison
Alex Edmison

“The long-term trajectory remains positive,” said CBRE Senior Vice President Alex Edmison. “Canada’s population continues to grow and, save for HBC-anchored shopping centres, supply of quality retail space remains constrained.

“We anticipate vacancy will remain low into the foreseeable future and rental rates for quality properties will continue to appreciate at a modest rate. The space left by HBC will take some time to be leased but we are seeing healthy levels of interest and leasing activity around most locations.”

Here are some other takeaways from CBRE’s Retail Rent Survey:

  • There continues to be a marked slowing in rental rate appreciation across the country. Rent growth was recorded in just 16 of the total 120 retail format types or key urban areas tracked in the survey.
  • Four of 11 markets reported no change in rents over the last six months.
  • Unenclosed community centres experienced escalating rents in four markets, the most of any retail format, followed by neighbourhood centres, with increases in three markets.
  • While most focus has remained on suburban sites, urban retail nodes are still experiencing demand and interest. Four key urban retail nodes across three markets noted increased rental rates.

Here are the most active retailers and growing segments for 2025, according to CBRE:

• Health & Wellness – Strong growth is being driven by evolving consumer preferences that prioritize holistic wellbeing. Demand comes from fitness gyms, fertility centres, cosmetic enhancement clinics, preventative medicine, and traditional health practitioners. Recent deals include Equinox’s third location in downtown Toronto and Evolve Strength’s new flagship at The Post in Vancouver. Momentum is coinciding with office landlords repurposing underutilized podium levels. Large-format HBC spaces are also emerging as attractive options for these tenants.

  • Restaurants – Faced with eroding margins and profitability, restaurant operators are increasingly favouring second-generation space to save on high construction and fit-out costs. Urban landlords are taking on some of these expenses through tenant allowances for extensive buildouts. Suburban markets are seeing robust restaurant activity especially where they can capture all-day traffic from morning to late night. With consumers being more conscientious of their spending, overall experience and atmosphere are huge drivers for the restaurant sector.
  • Big Box – Big box vacancy across the country remains low, with major players such as TJX, Value Village and Canadian Tire taking most prime locations. Availability of box space will increase in the second half of 2025 and into 2026 with HBC units hitting the market. There is strong interest in most of these locations, however most will take time to absorb as landlords re-align the spaces to match the long- term vision for their shopping centres.
Source: The Well
Source: The Well

Some of the notable retail trends CBRE has identified to watch for in markets across Canada:

  • Vancouver – Anchor tenants, apparel and QSR continue to drive demand throughout the region with the likes of T&T Supermarket, Fitness World, Adidas and Diptyque leading the charge. Former Hudson’s Bay stores, representing 1.0 million square feet across Metro Vancouver, present great opportunity.
  • Calgary – The daycare rollercoaster continues with the Province of Alberta now limiting the number of licenses being approved for for-profit groups. This has not slowed demand. Despite often significant renewal rate increases most daycare tenants are renewing, with some spaces coming back to the market where tenants cannot afford recalibrated rents.
  • Toronto – Toronto’s retail leasing landscape has been robust with new deals occurring in food and beverage, fashion and luxury and contemporary fashion segments. Quality space is in short supply and rents continue to appreciate in the hottest nodes. Yorkdale continues to welcome first-to-market entrants. The latest is Gentle Monster, a Korean eyewear label. In Bloor-Yorkville recent entrants include Luca Faloni, Loro Piana and Eleventy. Brands continue to flock to the area.
  • Ottawa – There has been a small increase in availability in quality power centres, community and neighbourhood plazas. Rents continue to remain high with minimal inducements offered by landlords. An increasing number of 5,000-20,000 square foot spaces are becoming available with greater difficulty in finding new tenants with typical users in this size range citing caution due to tariffs and other economic uncertainty. Entertainment based users are the most interested in pursuing spaces of this size.
  • Halifax – Supply remains relatively limited for both existing and new product, with strong demand coming from food and beverage tenants. Retail plazas with onsite parking are experiencing robust levels of demand. Limited supply and little turnover within these centres have meant that any vacancy that pops up is quickly backfilled.

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RioCan’s National VP of Leasing shares strong outlook for retail amid tight market conditions

Toronto Stock Yards Village
Toronto Stock Yards Village, image via RioCan

Retail leasing across Canada continues to show strength, with high occupancy and growing demand from necessity-based and traffic-driving retailers, according to Moshe Batalion, Vice-President of Leasing – National at RioCan.

Asked to provide a national perspective on leasing, Batalion emphasized market tightness and minimal new supply. “The current market conditions remain tight. The market remains a very competitive market. We’re seeing rents continue to rise just given that very little retail is being built.”

Moshe Batalion
Moshe Batalion

When asked about new construction, Batalion confirmed, “New construction for the most part is muted.” This, he added, is “across the country.”

On the development front, RioCan is focused on ongoing projects rather than new builds. “Brand new projects? No. We’ve got out in Calgary East Hills,” he said. “We’ve built out a number of phases and we’re working on building out a few other. There’s a lot of demand in that project particularly.”

In Ontario, the company is seeing similar traction. “We’ve also got a project in North Oshawa called Windfield Farms. We built out about 350,000 square feet already. And again, much like East Hills, a lot of interest in us building more there.”

Windfield Farms
Windfield Farms

When asked about which segments are showing the most growth, Batalion pointed to staples. “Right now the necessity-based retailers, basically groceries, pharmacies, banks. We’re seeing a lot of expansion there. And those are really the tenants that we’re focusing on.” 

He added, “And then you’re also seeing, you the traffic driving tenants, like fashion, home goods, fitness. Definitely. There’s a lot of appetite from those tenants.”

Quick-service restaurants (QSRs) are also making waves. “QSR drives a lot of traffic,” said Batalion. 

Asked about regional differences in strength, Batalion was clear: “I think right now all pockets are, are extremely strong. If you look at our occupancy rate, we’re at an almost an all-time high. We’re 97.5, and so all markets are kind of in that 97 and above occupied.” 

Recently, RioCan Real Estate Investment Trust announced it was cutting financial ties to five properties held in its joint venture Hudson’s Bay.

Those properties were the Square One Shopping Centre in Mississauga, Ont., Scarborough Town Centre in Toronto, the downtown Calgary HBC store, and the Carrefour Laval and Promenades St-Bruno locations in Quebec.

On the topic of the ongoing situation regarding HBC properties, Batalion kept within the bounds of public disclosure. 

“With us being in front of the courts right now, I really can’t say much other than what you know, has already been disclosed on our earnings call.” 

However, he did add: “We will only allocate capital to those buildings where we can demonstrate an acceptable return on investment. My team is actively pursuing backfill solutions for several of the locations that are already in the RioCan operating portfolio. But given the expertise of my team and the strength of our relationships with the retail tenants, we’re well positioned to secure suitable replacement tenants for those properties. And there is considerable interest.
 

“I can also say that those rents that were paid by HBC were well below market.”

The Well, Toronto
The Well, Toronto

Batalion also pointed to a major industry shift worth watching: the plateau of e-commerce. “The one thing we have seen is that e-commerce has plateaued, really making retail a hybrid of online and physical shopping. Tenants have realized they now need to expand their physical locations alongside their digital presence. So I think that is a key and very important to our business right now.”

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