A fresh Asian grill concept, Skybird, from visionary restaurateur Rio Infantino, is set to launch with two locations in Montreal opening in early 2025.
The new concept will combine Asian-inspired cuisine with healthy options.
The first location is scheduled to open at 248 Jean-Talon West in Montreal’s Mile End, followed by a second one at 14845 Pierrefonds Blvd.
Infantino got his start in restaurants while in high school working part time. After completing university, he went to work in different businesses like dry cleaning.
Rio Infantino
“The restaurant (foray) a came about just before getting married. I was maybe 25 years old. I started with McDonald’s. I was there about 18 months. I got the awards and everything. They trained me from the street. It was a really great experience. I really loved it.
“They took me from the street. Usually they promote from within but I guess they needed management, so I went into the upper management and I learned everything, even how to change air filters on the roof. It was just amazing.
“So from there I bought some Subways. They were almost given at that time I mean. You just have to reassume the mortgages or whatever because they were not doing well at all, but I had faith in the company. Within my span I ran about 16 Subways. It was fun, it was good. Learned a lot about leasing and franchising, valuations.”
Right after that, he started Copper Branch, a vegan chain, in 2014. The vision was to take it across North America. It opened 67 restaurants in four countries during his tenure. During COVID, it was sold to Foodtastic.
“Now we have a new concept called Skybird. It’s a bird that represents freedom and culinary experiences and it’s a fresh Asian grill. We’re taking Asian, we’re making it fresher, we’re making it more natural, we’re making it quick serve and accessible to everyone. It’s a build your own bowl format like a Chipotle and instead of burritos we also have a Banh Mi which is a Vietnamese style sandwich about 10 inches long on an authentic French baguette made with only four ingredients,” said Infantino.
The first location is scheduled to open January 7 with the second one opening six weeks later. And then three months after that, it should have the third opening. All in Montreal.
Expansion plans include the U.S.
“We could be in a mall. The kiosk size plus off site storage. Could be as small as 450 square feet or so in a mall setting. In in-line stores or we prefer end caps, a store would generally have between 1,200 and 1,600 square feet,” he said.
“We’re going to open up three to four stores in Montreal where we live now and then that will be the prototype and we’re going to expand it across Canada and simultaneously in the USA. We’re already working with some American brand representatives that I think is going to pan out very quickly. We have something almost signed.
“We’ll start with the eastern coast of the U.S. and try to go from there try to get some traction.”
Real estate firm Think Retail is handling the new restaurant concept’s expansion plans and real estate needs.
Asian-inspired dishes have seen a 20% growth in North America over the past five years, surpassing overall restaurant industry trends. Skybird’s emphasis on fresh, flavourful, and health-conscious meals positions it perfectly to meet this demand, it said.
Nearly three-quarters (73%) of small business owners say they will be using Canada Post less in the future because of the strike, according to new data released Friday by the Canadian Federation of Independent Business (CFIB).
“Parliament is distracted with a thousand other issues and has ignored this crisis for small business. MPs of all political stripes have spent more time focused on the cost of Air Canada carry-on baggage than the impact of the Canada Post strike on small businesses and consumers.”
Dan Kelly
“Small businesses have written off Canada Post for this holiday season, as even if the strike were settled today, it will take weeks to restart the system and get through the backlog already in the system,” said Dan Kelly, CFIB president. “But it should alarm us all that thousands of small firms will permanently abandon use of Canada Post as businesses have been forced to put alternatives in place. Canada Post and its union may well have lost their last reliable customers – small business owners.
The daily cost of the strike on small business has also risen to $100 million per day, according to new data collected by CFIB on December 10-11, especially given that private sector couriers appear to have reached maximum capacity with many pausing any new shipments from small businesses. The total financial hit to small firms has now reached $1.6 billion since the strike began, said the national organization, which is Canada’s largest association of small and medium-sized businesses with 97,000 members across every industry and region.
On Friday, Labour Minister Steven MacKinnon said he’s asking the Canada Industrial Relations Board to order Canada Post employees back to work. He also appointed an “industrial inquiry commission” which will have until May 22 to find ways to reach a new contract agreement. The strike will be on pause and workers and management will operate under terms of the existing contract, which expired almost a year ago.
Kelly said the CFIB is relieved to learn the government is finally taking action to get Canada Post workers back on the job. This means Canada Post workers would be back on the job sometime next week at the earliest.
“This will be too late to salvage any of the Christmas holiday season for small businesses. With a massive backlog, it will be nearly impossible for any new shipments to make it to Canadians before Christmas through Canada Post. But the temporary order will help businesses that are desperately waiting for cheque-based payments from other business customers. Millions of dollars have been frozen in the mail making it difficult for small firms to pay their bills,” he said.
“Canada Post needs massive reforms to ensure that even basic services to all Canadians can continue. And we need a better process to resolve major labour disputes among our key supply chain players like ports, railways and Canada Post.”
Corinne Pohlmann
“What’s supposed to be the most wonderful time of the year has turned into the nightmare before Christmas. Due to circumstances far beyond their control, small businesses are struggling to deliver goods in time for Christmas. CFIB encourages consumers to shop in person and to be understanding with businesses doing their best to deal with the postal disruption and the upcoming GST/HST holiday,” said Corinne Pohlmann, Executive VP of Advocacy.
Retail Insider is streamlining its Canadian retail news from around the web to include a handful of top news stories that can be viewed quickly during the day. Here are the top stories from the past 48 hours.
The Body Shop Canada is set to enter a transformative era under new ownership by Markham-based Serruya Private Equity Inc., offering cautious optimism for a revival of the beloved ethical beauty brand. This comes after a turbulent year marked by creditor protection, store closures, and a restructuring process. The deal, expected to close on Monday, marks the beginning of a fresh chapter for the retailer.
David Ian Gray, founder and strategist at DIG360, weighed in on the challenges and opportunities ahead for The Body Shop Canada. His insights provide a roadmap for how the brand could reclaim its place in the Canadian retail landscape.
David Ian Gray
A Rocky Road to Recovery
The Body Shop Canada’s financial struggles became apparent earlier this year when the company filed for creditor protection in March. The fallout led to the closure of 33 stores and over 200 layoffs, leaving 72 locations operational. According to court documents, the parent company, European private equity firm Aurelius, was accused of “stripping [the Canadian arm] of cash” and burdening it with unsustainable debt.
David Ian Gray commented on the public reaction to these closures, noting a paradoxical outcome: “The bankruptcy and all the media attention have actually kept the name floating around. It increased awareness, even if not all shoppers know the details.”
This unexpected spike in awareness has created an opportunity. Gray added, “The Body Shop’s brand recognition remains high, particularly in Canada. That’s something to build on.”
The Competitive Landscape
While The Body Shop retains strong name recognition, the road to recovery is fraught with competition. Bath & Body Works has surged in popularity, capitalizing on its affordable price points and broad product range. Meanwhile, brands like Lush and even Rocky Mountain Soap Company are vying for market share with purpose-driven, sustainable offerings.
“The Body Shop used to stand out because of its advocacy for animal testing bans and sustainable products,” Gray explained. “But they succeeded in changing the industry. Today, a lot of brands are purpose-driven, so The Body Shop isn’t as differentiated anymore.”
To succeed, Gray believes The Body Shop must redefine its purpose and make it genuine: “They’ll have to really think deeply about how to differentiate themselves again. They can’t rely on the same animal testing story from decades ago. They need to find the next big thing in ethical beauty.”
PHOTO: PROVIDED BY THE BODY SHOP
Serruya’s Role and the Franchise Model
Serruya Private Equity, led by Michael Serruya, is no stranger to retail turnarounds. The firm’s investments include Second Cup, St. Louis Bar & Grill, and Swensen’s, all of which have seen reinvention under its leadership. The deal’s structure involves entering into a franchise agreement with The Body Shop’s U.K.-based owners, Aurea Group, ensuring the Canadian arm continues sourcing products from the global brand.
Gray noted that the franchise model will influence Canada’s operations: “Canada will essentially function like a franchisee. They’ll receive products and branding from the U.K., but how they execute on retail, operations, and omni-channel strategy will be up to them.”
He added that Jordan Searle, Head of The Body Shop Canada, has already demonstrated an ability to think outside the box. “There’s potential here. The Canadian leadership has shown they can navigate challenges and innovate,” Gray remarked.
Balancing E-Commerce and Brick-and-Mortar
A major question remains how The Body Shop Canada will balance its brick-and-mortar presence with e-commerce growth. The Body Shop U.S. attempted to pivot heavily toward e-commerce, but it underperformed.
Gray believes a hybrid approach is key for Canada: “The future of retail is a clever use of omni-channel. Stores will remain important, but e-commerce needs to complement them, not replace them.”
He cautioned against reliance on price-based promotions: “If they go down the road of constant sales and discounting, they risk cheapening the brand. What they need is a clear value proposition—quality products at a price that feels justified.”
The Body Shop Yorkdale
A Strong Foundation to Build On
Despite its recent challenges, The Body Shop Canada has significant assets to leverage. “The brand isn’t ruined,” Gray said. “It’s stagnant and stale, but the base is still good. The level of awareness in Canada is very high. That’s why Serruya was interested in acquiring it.”
He also emphasized the importance of trust in product quality: “There’s a renewed interest in quality products—something people can trust. Cheap alternatives are showing their limits. Consumers are increasingly looking for safe, high-quality ingredients at a fair price.”
What’s Next?
The next steps for The Body Shop Canada will include reassessing its store footprint, streamlining operations, and rebuilding trust with consumers. Court filings show that Serruya Private Equity will also reinstate the company’s e-commerce operations, which ceased earlier this year during creditor protection proceedings.
Gray pointed out that timing is critical: “Closing a deal before Christmas is tough, but it gives them a chance to hit reset in the new year. They can take stock of what’s working and plan for the future.”
He remains cautiously optimistic about Serruya’s intentions: “Serruya isn’t known for quick flips. They play a long game. From what I understand, Jordan Searle’s team wanted a buyer committed to the long haul. That seems to be what they’ve got.”
Final Thoughts
The Body Shop Canada’s future hinges on its ability to adapt to a competitive market while staying true to its values. With strong name recognition, Canadian-led operations, and new ownership experienced in retail turnarounds, there is reason for optimism.
Gray summarized the challenge: “This is a chance to reset. If they can find a way to stand out, deliver on quality, and reconnect with their purpose, The Body Shop Canada could be poised for a comeback.”
The UK’s leading outdoor retailer, Mountain Warehouse has opened a new store in Saskatoon, making it their biggest shop outside the UK.
Located at Midtown Plaza, the store is the brand’s first opening in Saskatchewan.
“Canada is the second most popular country for the brand, second only to the UK. Mountain Warehouse was founded in 1997 and today it has 397 stores in nine countries, with 43 of those stores situated in Canada. The North American nation holds a special place in the brand’s history, making it a milestone to launch its first store in one of the most rich historical heritage destinations,” said the company in a news release.
“With 16,300 square feet, the new spacious store features men’s, women’s and kids’ wear, as well as footwear and equipment spread over one floor. This winter, customers will discover bestsellers such as ski jackets, snow boots, and everything families need for their next outdoor adventure in Saskatoon’s unique landscape.
“In addition to these ranges, local customers will discover the latest Animal collections. The British coastal lifestyle brand offers organic cotton hoodies and tees featuring the famous Animal logo, as well as skiwear and acessories.”
Mark Neale
Mountain Warehouse CEO and Founder, Mark Neale said: “We’re thrilled to be opening our new store in Saskatoon, and excited to share our passion for adventure and great value outdoor gear for all the family. We hope we can help people explore this incredible part of the world, appreciating its history while enjoying the great outdoors”.
The opening of the Saskatoon store has created 18 new jobs in the local area.
Mountain Warehouse is the largest outdoor retailer in the UK with over 250 stores nationwide, and more than 350 stores globally. The brand was established in 1997 by founder Mark Neale and now serves over four million outdoor-loving customers a year.
The outdoor retailer caters to an extensive range of outdoor activities, including walking, running, cycling, camping and skiing, with a wide range of equipment and clothing for the whole family. Mountain Warehouse is focused on offering a growing customer base the best gear and the best service at the best prices and keeping them warm and dry whatever the weather.
Entrance to the new Tesla at CF Lime Ridge in Hamilton. Photo: Shay Markowitz
Cadillac Fairview has officially welcomed Tesla to Hamilton with the launch of Canada’s largest Tesla showroom and service centre at CF Lime Ridge. The expansive 60,000-square-foot facility marks a significant milestone for both Tesla and the shopping centre, occupying the former Hudson’s Bay Home/ Home Outfitters space on the east side of the mall.
Michael Peiser, VP of Development at Cadillac Fairview, describes the Tesla addition as a game-changer: “This is huge. Tesla hasn’t done something like this in a Canadian shopping centre before. It’s a bold move and really speaks to the evolving role of retail spaces.”
Michael Peiser, VP of Development at Cadillac Fairview
Located near Entrance 4, the showroom highlights Tesla’s latest vehicle lineup, complemented by an extensive service offering. The site includes a 5,000-square-foot state-of-the-art showroom, a 4,500-square-foot customer service lounge, and the region’s only full-scale service centre featuring 22 vehicle service lifts.
Addressing a Service Gap in Southern Ontario
Tesla’s expansion into Hamilton was strategic, addressing a key gap in its service network between Toronto and Buffalo. While Tesla already operates service centres in Mississauga, Oakville, and Kitchener, the Hamilton location was necessary to serve the growing demand in Southern Ontario.
“At the time this project began in 2022, there was a massive hole in Tesla’s service coverage,” Peiser explains. “From London to Buffalo, there was very little infrastructure to support Tesla owners. Hamilton—with its prime location on the Lincoln Alexander Parkway—made a lot of sense for filling that need.”
Peiser further noted Tesla’s challenges in scaling service centres to match its vehicle sales. “Tesla is unique. They’re more of a technology company in many ways. Initially, the focus was on getting vehicles to market quickly. But as adoption grew, the need for service infrastructure became critical. This location allows them to return to the fundamentals of automotive ownership—servicing cars effectively and efficiently.”
Inside the new Tesla at CF Lime Ridge in Hamilton. Photo: Shay Markowitz
Innovation Through Adaptive Reuse
The CF Lime Ridge location also reflects the broader trend of adaptive reuse in retail real estate. Originally built as a theatre, then repurposed into a Hudson’s Bay Home/ Home Outfitters, the space has been transformed into Tesla’s largest Canadian facility.
“It’s really a story of evolution,” says Peiser. “We’re taking existing infrastructure and reimagining it to meet modern needs. This building’s layout was ideal—most of the unit sits at grade, which is essential for a service centre. We did have to do some major remedial work, like cutting ramps through the slab, but the end result is seamless.”
The facility’s design also incorporates seven new Tesla Superchargers directly on-site, enhancing convenience for Tesla drivers. An additional 20 Superchargers are available in the southwest overflow lot, offering further access to Hamilton’s growing Tesla community.
Tesla Team, Andrea Horwath Mayor of Hamilton, Cadillac Fairview team, Councillor Esther Pauls, Norm Schleehahn (Director of Economic Development, City of Hamilton) – photo: Shay Markowitz
A Strategic Win for CF Lime Ridge
For Cadillac Fairview, Tesla’s arrival aligns with its broader strategy of attracting innovative, high-profile tenants that drive traffic and enhance the mall’s appeal.
“Tesla is a brand that uplifts the entire property,” says Peiser. “It’s not just about servicing cars—it’s about creating a destination that attracts other retailers and builds momentum. Tesla’s presence signals to other brands that CF Lime Ridge is a dynamic, forward-thinking property.”
Peiser acknowledges that the traditional role of shopping centres is evolving. “Retail today is omni-channel. For automotive, there’s still a need to touch, feel, and test drive vehicles. Tesla understands this better than most. Their customers may research online, but the physical experience remains irreplaceable.”
The Tesla addition also coincides with CF’s ongoing commitment to sustainability. As part of its ESG strategy, Cadillac Fairview has been an early adopter of electric vehicle charging infrastructure. CF Lime Ridge’s partnership with Tesla dates back to 2018, when the first 20 Superchargers were installed on the property. The new Superchargers are a natural extension of this relationship.
Hamilton: A Natural Fit for Tesla’s Largest Canadian Store
Beyond its practical benefits, Tesla’s decision to set up in Hamilton carries a certain symbolic weight. Known as “The Electric City,” Hamilton has deep roots in electricity and innovation, dating back to Nikola Tesla’s contributions to the city’s hydroelectric infrastructure in the late 19th century.
“It’s almost a homecoming,” Peiser reflects. “Hamilton has this rich history tied to electricity, and now Tesla—one of the most recognizable innovators in electric vehicles—has planted its largest Canadian flag here. It’s a great fit.”
The arrival of Tesla at CF Lime Ridge is also part of a broader trend of automotive retail entering traditional shopping centres. This shift—seen with brands like Porsche, Mercedes-Benz, and others—is reshaping consumer expectations around retail spaces.
“There’s been a real change in mindset,” Peiser notes. “Automotive brands no longer need sprawling lots with inflatable tube men waving in the wind. Instead, they want premium, centralized locations where customers already shop. Shopping centres offer exactly that.”
He adds, “Tesla’s approach is unique because it combines the showroom experience with a fully operational service centre. It’s not just about selling vehicles—it’s about supporting ownership long-term. That’s a huge differentiator for them.”
Future Outlook
While Tesla’s CF Lime Ridge showroom and service centre is now open, Peiser hints at more growth for the brand across Canada. “There’s more to come. I can’t confirm specific locations, but we know Tesla is looking at additional markets. The need for service infrastructure is only going to grow as electric vehicle adoption increases.”
For Hamilton, Tesla’s presence is more than just a retail addition. It’s a sign of the city’s increasing importance as a regional hub for innovation and economic growth.
“Hamilton is thriving. This Tesla location is going to serve a huge population, from the Golden Horseshoe to Buffalo,” Peiser concludes. “It’s a win for CF Lime Ridge, a win for Tesla, and a win for the community.”
New Tenants Enhance CF Lime Ridge’s Retail Mix
In addition to Tesla’s groundbreaking showroom and service centre, CF Lime Ridge is welcoming several new tenants that further diversify its retail offering. Recently opened businesses include Burger King and Carter’s, catering to both dining and family-oriented shoppers.
By Christmas, Lovisa, the popular Australian jewelry retailer, and Oscar Wylee, the eyewear brand known for its stylish and affordable frames, will debut at the mall. Looking ahead to the New Year, Mado Cafe, a beloved Turkish restaurant and dessert chain, is set to open, bringing a unique dining experience to Hamilton.
About Cadillac Fairview
Cadillac Fairview (CF) is one of North America’s largest owners, operators, and developers of best-in-class office, retail, and mixed-use properties. With over 36 million square feet of leasable space across 64 properties, CF continues to play a key role in shaping vibrant communities across Canada.
The Canada Post strike, which began on November 15, 2024, has sent shockwaves through the Canadian retail industry, leaving small businesses struggling to adapt as the holiday season approaches. For many independent retailers, the timing of the strike is particularly catastrophic, as December represents a significant portion of their annual revenue.
Retailers across Canada, particularly those in rural or remote areas, are reporting drastic declines in sales, rising costs for alternative shipping methods, and frustrated consumers hesitant to order online.
Poppy’s Collection storefront in Port Carling, ON
Rural Businesses Hit Hard
For Kathryn McNally, founder of Poppy’s Collection in Port Carling, Ontario, the strike has created logistical chaos. Poppy’s operates a physical store in Muskoka alongside a robust online business that relies heavily on Canada Post for fulfillment.
Kathryn McNally, founder of Poppy’s Collection
“It’s a disaster,” McNally stated. “We’re down about 30% compared to last year. On top of that, shipping costs with UPS and FedEx have significantly increased because of the demand.”
The lack of nearby drop-off points for private courier services has exacerbated the challenge. “The closest FedEx or UPS location is in Bracebridge,” she explained. “Instead of walking a block to ship packages, I now have to find someone to drive orders over 20 kilometers. It’s just adding a whole level of complexity to an already busy time of year.”
McNally also expressed concerns about long-term impacts: “Even if the strike ends tomorrow, the backlog will be insane, and consumer confidence in online shopping will still be affected. Rural retailers don’t have many options beyond Canada Post, so we’re really feeling this.”
Rising Costs for Online-Only Retailers
Toronto-based Sip&Stir, an online retailer specializing in eco-friendly pasta straws and stir sticks, is facing similar challenges. Founder Mindy Budhdeo highlighted the financial constraints for small businesses trying to adapt.
Mindy Budhdeo, founder of Sip&Stir
“Our products have a small price point—$16.99 to $18.99. Shipping with UPS or FedEx is simply prohibitive,” said Budhdeo. “Right now, we’re hand-delivering orders within the GTA and holding others until the strike ends. But it’s hard to see how we’ll get these items to customers in time for Christmas.”
Budhdeo noted a sharp decline in consumer engagement. “We launched a holiday collection recently, and while people are browsing, they’re not adding items to their carts. They know the strike will delay shipping, and they just don’t want to risk it.”
The rising costs are also impacting supply chains. “Our supplier is in Northern Ontario, so we’re paying additional fees to get products shipped to us via UPS,” Budhdeo explained. “We’re at the mercy of private couriers right now, and they’re definitely profiting from the situation.”
Urban Retailers Adapting with Mixed Results
Pam Willcocks, owner of Snapdragon Designs, a boutique specializing in cashmere and resort wear, has taken proactive steps to reassure her customers. Snapdragon operates a physical location on Toronto’s Mount Pleasant Road, a seasonal store in Muskoka, and an online business.
Pam Willcocks, owner of Snapdragon Designs
“When the strike started, we sent an email blast with the subject line: ‘We don’t use Canada Post,’” said Willcocks. “We’ve pivoted to using UPS, DHL, and a local courier service, especially for deliveries within the GTA.”
However, the challenges persist. “Shipping to further destinations, like Vancouver or Newfoundland, is still costly. Time is also a factor—driving packages to drop-off points adds hours to my day,” Willcocks shared.
Willcocks observed a decline in consumer spending even before the strike, exacerbated by broader economic concerns. “We’re down 20% in foot traffic compared to previous years. Add in the strike, and it’s a double whammy for small businesses.”
Snapdragon store on Mt. Pleasant Road in Toronto
Consumers Growing Frustrated
Retailers report that while most customers have been understanding, their patience is wearing thin. “Nobody blames businesses directly,” said Budhdeo. “But when you’re waiting weeks for a package or paying exorbitant shipping fees, it’s incredibly frustrating. Small businesses don’t have the margins to absorb those costs.”
The situation has led to increased support for local brick-and-mortar stores. “I’ve noticed a slight uptick in in-store traffic,” said Willcocks. “People want to avoid shipping uncertainties, and they’re making the effort to shop locally.”
Calls for Government Action
Retailers are questioning the government’s response to the strike, with many calling for immediate intervention. “At this point in the holiday season, postal service should be treated as an emergency service,” said Budhdeo. “We need a back-to-work mandate or some other resolution to ensure businesses and consumers aren’t left in the lurch.”
McNally echoed this sentiment: “Small retailers are already dealing with economic uncertainty, rising costs, and port delays. The Canada Post strike is just one more layer of hardship.”
The Path Forward
As the strike continues, small retailers are forced to adapt as best they can, but many worry about lasting damage. “This holiday season is critical for us,” said Budhdeo. “January and February are typically slow months, so losing these sales now is devastating.”
Willcocks, meanwhile, is re-evaluating her reliance on Canada Post. “For some things, I’ll go back to Canada Post because it makes financial sense. But this experience has made me explore other options and build relationships with private couriers.”
While larger retailers and Amazon continue to operate with minimal disruption—thanks to private shipping networks—small businesses are left grappling with the fallout. The strike has highlighted Canada Post’s importance, particularly for rural and independent retailers who depend on its accessibility and affordability.
“We’re just asking for a solution,” said McNally. “We’ve all been through enough challenges in recent years. The holiday season should be a time of growth, not crisis.”
Devoted pet lovers across Canada can now get pet supplies delivered directly to their doorstep from Canada’s leading pet retailer via Instacart.
Instacart, the leading grocery technology company in North America, and Pet Valu, the leading specialty retailer of pet food and pet-related supplies in Canada, announced Thursday that devoted pet lovers can now shop over 600 locations across the country exclusively on Instacart for same-day delivery in as fast as an hour.
This collaboration will make shopping for pet essentials easier and more convenient than ever before, with quick and reliable delivery straight to customers’ homes, said the companies in a news release.
Millions of pet owners across Canada can browse and order food, treats, toys, and more from the Pet Valu family of stores – including Pet Valu, Bosley’s by Pet Valu, Paulmac’s, Total Pet and Tisol – through the Instacart app or website, ensuring their furry family members never miss a meal or playtime. Pet Valu’s launch is the largest pet retailer collaboration for Instacart Canada and expands their offering to cover over 500 new stores, adding to the 100 locations rolled out earlier this year in Ontario and British Columbia, they said.
Blake Wallace
“We know how much Canadians love their pets so we’re thrilled to expand our presence with Pet Valu, Canada’s largest specialty pet retailer,” said Blake Wallace, Senior Director of Retail Partnerships at Instacart. “Whether you’re welcoming a new pet to your family, restocking everyday pet essentials, or splurging on your pet’s favorite treat, customers can find whatever they need for their pets all in one place with Instacart, delivered right to their door with speed and ease.”
Tanbir Grover
“At Pet Valu, we’re committed to creating seamless shopping experiences for our devoted pet lovers so they can spend more quality time with their pets,” said Tanbir Grover, Chief Digital and Marketing Officer at Pet Valu. “Joining forces with Instacart allows us to expand our availability through a new channel, its customers and bring our large selection of high-quality pet goods to more pet parents across Canada, while providing the convenience of same-day delivery.”
With Pet Valu teaming up with Instacart, pet owners will have access to Instacart’s community of tens of thousands of experienced Canadian shoppers to help with picking, packing, and delivering customer orders, said the two companies.
Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,500 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 85,000 stores across North America on the Instacart Marketplace.
Pet Valu is Canada’s leading retailer of pet food and pet-related supplies with over 800 corporate-owned or franchised locations across the country. It has been around for more than 45 years and offers more than 10,000 competitively-priced products, including a broad assortment of premium, super premium, holistic and award-winning proprietary brands.
Elle & Jane , a natural skincare destination offering organic products and spa treatments, has quickly made a name for itself in the vibrant St-Henri neighborhood of Montreal.
Opened two years ago by Casey Flanz and her business partner Gracie Oliver, the boutique has become a go-to spot for those seeking high-quality, toxin-free beauty solutions.
Photo: Elle & Jane
“We started the business almost about two years ago now,” said Flanz. “We’re located in St-Henri, which is a very up-and-coming neighborhood in Montreal. I’d compare it to what Brooklyn is to New York—a bit removed from downtown, but filled with charm, trendy cafes, restaurants, and a growing community of young professionals.
“We’re close by downtown Montreal but not right in the heart of all the action. We’re in a bit more of a residential area.”
The name Elle & Jane reflects the boutique’s ethos of balance and duality. “We didn’t want to name it Casey and Gracie because it sounded like a nursery rhyme,” explained Flanz. “Elle & Jane represents two alter egos: Elle, a sophisticated woman, and Jane, a cooler, edgier persona. Plus, ‘Elle’ means ‘her’ in French, which ties into the local culture here in Montreal.”
A Holistic Approach to Beauty
Elle & Jane offers a dual experience: a retail section featuring meticulously curated organic skincare brands and a tranquil spa area providing facials and treatments. The owners emphasize the importance of organic and non-toxic beauty.
“We specialize in organic treatments because people are becoming more aware of the harmful chemicals in many skincare products,” said Flanz. “We take pride in doing the research so our customers don’t have to. They can trust that our offerings are safe and effective.
“We have our retail aspects in the front of our boutique and then we have our spa services in the back of our boutique which is very nice and relaxing.”
The boutique also highlights Canadian brands, with a strong focus on supporting female entrepreneurs.
“We don’t have only female-owned businesses but we like to try to have a lot of female-owned brands as well,” added Flanz.
Filling a Gap in the Market
The inspiration for Elle & Jane Boutique came from Flanz’s personal skincare journey and her partner’s observations of Montreal’s market.
“I was struggling with my skin and trying to figure out the best way to do it. I had met a friend and she was from Vancouver and she felt in Vancouver there was so much more wellness, organic skincare and the beauty industry was maybe a little bit more advanced there,” said Flanz.
“And when she moved here she noticed a bit of a lack in the market for organic products and I was in my own journey trying different organic products. We decided to come up with a concept where people didn’t have to go and do all this research to try and find the products that are best for them. They can just come and trust that we have a selection that would be suited for them.”
The boutique’s 1,200-square-foot space also serves as a hub for community events and collaborations.
“In the future, definitely (we’d like to do another store), but at the moment we’re just looking to kind of expand off what we’re doing. Add more treatments, new brands. But it’s definitely a goal in the future to open another location,” she said.
“We do a lot of events and collaborations with other local and small businesses which is really a fun thing. We’ll kind of dabble in other wellness industries. We’ve done Pilates collaborations or arts collaborations. We really like to expand off that idea of self care and what that can mean to people in all different aspects.”
Year-end Top Searched and Top Sold data from AutoTrader, Canada’s largest and most trusted automotive marketplace, reveals that economic pressures may well be weighing on Canadian consumers when it comes to the type of car they are shopping for – with many choosing vehicles that prioritize affordability, reliability and utility over luxury and aspiration.
At the same time that vehicle inventory on the AutoTrader marketplace reached record highs in 2024, luxury brands saw their lowest representation in both searches and sales since 2019, as Canadian consumer interest showed a shift toward practical, mainstream models.
Perennial favourites, such as the Ford F-150,Toyota RAV4 , and Honda Civic continue to be among both the Top Searched and Top Sold vehicles in 2024, while there were no luxury nameplates on the Top Sold list for the second year running. At the same time, mainstream vehicles such as the Toyota Corolla, Ford Escape, Hyundai Elantra, and Hyundai Tucson newly made their way onto the Top Sold list.
2024 Top Searched List
2024 Top Sold List
1.Ford F-150
1.Ford F-150
2.Toyota RAV4
2.Toyota RAV4
3.Honda Civic
3.Honda CR-V
4.BMW 3 Series
4.Dodge Ram 1500
5.Porsche 911
5.Honda Civic
6.Ford Mustang
6.Ford Escape
7.Mercedes-Benz C-Class
7.Toyota Corolla
8.Honda CR-V
8.Nissan Rogue
9.Chevrolet Corvette
9.Hyundai Elantra
10.Toyota Tacoma
10.Hyundai Tucson
This year’s Top Searched and Sold data from AutoTrader clearly reflects that Canadian consumers are putting more focus on affordability, reliability, and utility over aspirational vehicle purchases, said the company in a news release.
Ian MacDonald
“Each year, AutoTrader analyzes millions of data points to uncover the evolving story of Canadian vehicle shopping behaviors,” says Ian MacDonald, chief marketing officer, AutoTrader. “This year, the data clearly points to a shift away from luxury vehicles across most of the country, underscoring the reality that many Canadian consumers are watchfully navigating a challenging economic landscape.”
Provincial Search Breakout: Based on AutoTrader’s Top Searched data, some key regional preferences emerge, according to the company.
Ontario striking a balance – Ontario’s 2024 Top Searched list showcases a more balanced mix of luxury sedans, performance cars, and SUVs than in other provinces, with fewer trucks making an appearance. While cars continue their multi-year trend of dominating the Ontario rankings, the rise of the Toyota RAV4 and the addition of the Honda CR-V in 2024 points to growing consumer demand for larger, versatile vehicles in Canada’s biggest province.
B.C. gearing down from luxury – This year, British Columbia’s Top Searched list reflects a noticeable shift away from luxury vehicles, with only three luxury models appearing on the 2024 list (down from five last year), placing the province behind Ontario and on par with Quebec when it comes to conveyed interest in luxury vehicles. The Mercedes-Benz E-Class and C-Class are the luxury models that dropped off the list in 2024.
Quebec holding its purse strings drawn – As has been the case for some time, economical options continued to capture the interest of Quebec vehicle shoppers in 2024, with the Honda Civic maintaining its position as the top choice in the province. The Ford Mustang also held steady at #7, the same rank as the previous year. Meanwhile, all luxury models saw a drop in search rankings compared to last year.
Saskatchewan keeps on trucking – Trucks reinforced their dominance in the Top 10 Searched list in Saskatchewan in 2024, accounting for 60 per cent of all vehicle searches – the highest ranking anywhere in the country. The Toyota Tundra made a notable debut on the list, coming in at #9, while the Jeep Wrangler (#5 in 2023) was knocked off the Top 10 list in 2024. SUVs, meantime, have shown some upward movement, with the Toyota RAV4 increasing two spots to #2 and the Toyota 4Runner moving up one spot to #8.
Alberta doubling down on trucks – Alberta’s preference for trucks intensified this year, making up 50 per cent of the province’s vehicle search list, a notable increase from last year. With the Toyota Tundra coming onto the Top Searched list at #8, Albertans signaled their bold preference for truck and full-size SUV choices over the more balanced mix of vehicles seen in 2023.
Manitoba seeking variety – Manitoba’s 2024 Top Searched list showed significant movement, with only 30 per cent of vehicle models maintaining their position from 2023. Highlighting a preferential shift toward larger, more versatile options, both Jeep models from the 2023 list have been replaced by the Toyota Highlander (#7) and Toyota 4Runner (#8), effectively doubling Toyota’s presence on the province’s Top Searched list.
Maritimes dashing the middle ground – In the Maritimes, vehicle preferences highlight a shift toward larger vehicles like trucks and full-sized SUVs, while compact cars and smaller sedans held steady in consumer interest. With mid-sized vehicles squeezed out, larger vehicles dominated the top spots on the 2024 Top Searched list, while on the smaller, more affordable vehicle end, the Toyota Corolla made its debut at #10.
“This year’s research from AutoTrader also explored how Canadians are navigating the complexities of the current economic environment, revealing sustained demand amid increased inventory and moderate shifts in pricing. Overall, AutoTrader sees that Canadian car buyers are maintaining a resilient and adaptive mindset as they weigh affordability against a growing desire for larger, more versatile vehicles,” it said.
AutoTrader made the following key observations:
Vehicle purchase intent holding steady
The research AutoTrader conducted in August 2024 reveals that Canadians’ intent to purchase has remained stable over the previous year, with 27 per cent of consumers planning to buy a vehicle in the next six months, up slightly from 26 per cent in 2023.
Although the impact of high interest rates, gas prices, and inventory shortages did ease somewhat in 2024, price is still a key consideration for most buyers. According to AutoTrader’s data, 84 per cent say that “high vehicle prices” influence their purchase decisions.
While many Canadians remain cautious about their financial outlook, some are feeling more optimistic: 53 per cent believe their finances will improve over the next six months, up from 45 per cent who felt the same way a year earlier. Even so, economic factors like vehicle prices and inflation are the top factors that continue to influence vehicle purchasing decisions.
Despite these challenges, Canadians are staying active in both the new and used car markets. Cross-shopping is common, with nearly half of used car buyers (47 per cent) considering new vehicles, and 36 per cent of new car buyers exploring used options. This shows that while pricing and economic conditions are top of mind, many Canadians continue to search for what they believe is the right vehicle for their wants and needs.
SUV interest accelerates, but cars maintain appeal
AutoTrader’s marketplace data reveals that SUVs continue to remain highly popular with car buyers, accounting for 40 per cent of all vehicle searches in 2024, up two per cent from the previous year. Leading SUV models made up half of the Top Sold list for 2024 and continued to climb in search rankings. This surge in popularity aligns with a significant 43 per cent year-over-year increase in SUV inventory.
While consumer interest in SUVs continues to rise, cars still maintain a strong presence in the market. Despite a slight two per cent dip in search share, cars account for nearly half (49 per cent) of all vehicle searches on AutoTrader. This suggests that while SUVs are gaining ground, cars remain a significant part of the automotive landscape. This could also reflect ongoing interest in affordability, as cars are often perceived as more budget-friendly options.
Nationally, consumer interest in trucks has remained stable, with the category accounting for 10 per cent of all vehicle searches in 2024, virtually unchanged from the previous year. However, in 2024 trucks made up only 20 per cent of the Top Sold list, down from 40 per cent in 2023. Despite this, truck inventory across the country increased 13 per cent year-over-year.
Interest in EVs rise, even as purchase intent loses its charge
Electric vehicles continued to capture the attention of car shoppers in 2024, but widespread adoption remains elusive. Search interest in EVs on AutoTrader grew 9 per cent in 2024, yet accounted for just 8 per cent of total search volume on the site. While this interest was consistent across all regions, purchase consideration for EVs declined for the second consecutive year. According to a March study by AutoTrader, only 46 per cent of non-EV owners were open to buying an EV in 2024 (down from 56 per cent in 2023 and 68 per cent in 2022), highlighting a clear gap between interest and actual purchase intent.
Nationally, Tesla, Ford, and Audi continue to lead the pack in EV searches, reflecting ongoing consumer interest in these brands.
The role of incentives in EV Adoption
Incentives are playing an increasingly crucial role in encouraging adoption, with a clear correlation between regional incentive programs and heightened interest in EVs. In 2024, British Columbia and Quebec led the country, with EVs accounting for the highest share of total vehicle searches–11 per cent and 10 per cent respectively. In Quebec, where a generous $7,000 rebate is currently offered (set to decrease to $4,000 in 2025, $2,000 in 2026, and phasing out by 2027), there has been a notable uptick in demand in the short term. This surge is partly driven by automakers prioritizing EV inventory for the province in response to the incentive, as well as car shoppers eager to take advantage of the rebate before it phases out.
Hybrids gaining interest
While overall purchase intent for EVs has slowed down, interest in hybrids is on the rise. In fact, 62 per cent of EV intenders are now considering hybrid electric vehicles (HEVs), and 60 per cent are considering plug-in hybrid electric vehicles (PHEVs), with consideration for HEVs and PHEVs higher than Battery Electric Vehicle (BEV) (50 per cent). This shift towards hybrids coincides with a significant increase in availability, as listings for electric and hybrid vehicles have surged, growing 12 per cent year-over-year as of November 2024.
