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Non-Alcoholic Beverage Retailer ‘Sobr Market’ Opens Expanded Toronto Flagship Store [Interview/Photos]

Sobr Market Toronto (Image: Provided)

Sobr Market, which specializes in selling non-alcoholic beverages, has opened its newly-expanded Toronto flagship location.

“Sobr Market began humbly out of our home in Winnipeg with a mission to reduce barriers and make alcohol alternatives more accessible to the community,” said Shane Halliburton, Co-founder & COO, Sobr Market. “We are thrilled to open Canada’s largest non-alcoholic bottle shop in Toronto and fulfill the growing demand for options that promote social connections without sacrifice.”

The 1,600-square-foot store, at 511 Richmond St W, carries more than 500 products from the world’s top brands, making it Canada’s largest non-alcoholic retail destination. The transformed downtown store features two levels with a tasting bar on each floor for customers to sample products before they purchase.

“Education is one of Sobr Market’s fundamental pillars, which is why we designed our Toronto flagship store to be a place where customers can explore the world’s best alcohol-free drinks,” said Taycia Chaplin, CEO, Sobr Market. “Consumers expect non-alcoholic options when they go out, and we are also happy to provide tastings to local bar and restaurant owners who want to add alcohol-free drinks to their menus.”

Sobr Market Toronto (Image: Provided)

Chaplin said the concept began first online in 2022 and opened a brick and mortar store at the beginning of last year in Winnipeg. In November of last year, a pop-up location was opened in Toronto.

“It went really well. So we’ve opened our permanent store here,” she said.

“This whole space used to be a cafe and we opened the pop-up shop in the upstairs section of the cafe. Just a small bottle shop. And then the cafe that was here was actually moving. So the space was free and we took over the whole space and renovated it to be the bottle shop.

“We sell any alcohol free products you can think of from non-alcoholic spirits to wine, beer. We have canned cocktails, sparkling teas.”

Sobr Market Toronto (Image: Provided)

Sobr Market offers the country’s most extensive selection of alcohol-free drinks and ships nationally at TheSobrMarket.com

“The market is really growing. I think during the pandemic especially, people started thinking about their alcohol consumption and some people decided to quit drinking altogether or cut back. Dry January. These sorts of things come around every year that people do,” said Chaplin. “During that time you started to see a lot of online stores pop up for non-alcoholic bottle shops. There’s a lot of ecommerce retailers.

“So it really is a strong market for brick and mortar retail where people can come in, they can talk to someone, they can get a recommendation, we offer samples of everything so they can come in and try it before they buy it and really make it a more immersive experience.

“It’s a really strong example of where brick and mortar retail is still so important.”

Sobr Market Toronto (Image: Provided)

Chaplin said the brand will be looking to expand to more stores in the future – as early as within this year.

“Just seeing the great response we’ve gotten in Toronto, (we’re) wanting to serve customers across the country, we do sell online as well. We have our eye on Vancouver next. There’s quite a good alcohol free market out there, lots of our online customers are over there. Calgary as well. We’re looking West next.”

Citing research, Sobr Market said 41 per cent of consumers participated in Dry January in 2024 or reduced their alcohol intake during the month (source: CGA by NIQ). The global market for no-and-low alcohol products grew from $11 billion in 2022 to $13 billion in 2023 (source: International Wine and Spirits Research). As the category’s popularity increases, 40 per cent of non-alcoholic consumers say the main reason they don’t drink more products is because they are hard to find (source: International Wine and Spirits Research)

“The technology and just the craft of non-alcoholic beverages has come so far in recent years. I think when a lot of people think of non-alcoholic wine they think of grocery store grape juice or vinegar tasting kind of stuff. But the tech has come so far. The people producing the wines, the brewers making the beer, are really serious about the craft and you see these big brands like Heineken or Guinness or Peroni, Stella, the big breweries, they wouldn’t put their name on a product if it wasn’t good,” said Chaplin.

“The fact that all of them are coming out with alcohol-free versions just goes to show how far that tech has progressed. And a lot of craft brewers in Toronto and across the country are all developing alcohol-free versions of their products too. There is some confidence when a brand that has created an alcohol containing product creates a non-alcohol one. You have that confidence because they know what it’s supposed to taste like. So they’re not going to put out something that’s not good. It’s all reassuring. They all taste a lot better than they did years ago.”

Additional Photos from Sobr Market at Waterworks

Canadian Retail News From Around The Web For April 29th, 2024

Canadian Retail News From Around The Web

News at a Glance

Retail Insider is streamlining its Canadian retail news from around the web to include a handful of top news stories that can be viewed quickly during the day. Here are the top stories from the past three days.

Cybersecurity incident forces closure of London Drugs stores across Western Canada until further notice (Vancouver Sun)

Documents reveal Ottawa’s efforts to get Loblaw, Walmart on board with grocery code (CTV)

Posters promoting ‘Steal From Loblaws Day’ are circulating. How did we get here? (Global)

National Post View: Loblaw is a true Canadian success story — no wonder Trudeau wants to destroy it (National Post)

Founder of Freshii suing company that bought his restaurant chain (Globe & Mail / paywall for subscribers)

Industry “making progress” on Grocery Code of Conduct (Grocery Business)

Quebec liquor board to cull spirits from shelves as local distillers struggle (CityNews)

Saskatchewan sees second-fastest retail trade growth in Canada (Western Standard)

Vancouver retail real estate market remains ‘robust’ (Business in Vancouver)

Downtown Vancouver Hudson’s Bay faces ongoing challenges with elevators out for months and other issues (Global)

Food Basics opens new store in Kingston, Ont. (Grocery Business)

Local bookstores provide an experience the competition can’t match, says retailer (CBC Halifax)

French outdoor brand Decathlon opens massive B.C. store, hopes to beat competitors on price (BC Business)

In a sea of big-box stores, family-owned grocer Farmer’s Pick finds success in the old ways (Ottawa Business Journal)

Metro donates $1M to a Quebec university to support innovation in health, agri-food (Grocery Business)

Oakville health food store’s future in question as chain up for sale (In Halton)

Craig’s Cookies Expands with 2 Toronto Stores in Major Malls, Further Expansion Planned [Interviews]

Future Scarborough Town Centre location. Photo: Craig's Cookies

Craig’s Cookies is expanding its store locations with two upcoming openings with a plan to expand further into the Greater Toronto Area within the next five years.  

The company will be opening two locations in the CF Toronto Eaton Centre and the Scarborough Town Centre, both in Toronto. The expansion plan is part of the company’s larger strategy to increase the number of stores in high-traffic retail locations to reach a larger audience. 

Craig Pike, Founder of Craig’s Cookies. Photo: David Leyes

“Scarborough Town Centre is the first location that we will be opening, probably early summer 2024, and the CF Toronto Eaton Centre will be opening most likely in early Fall. We are really stoked. There is really a special market in these mall locations and it is really exciting,” says Craig Pike, Founder and CEO of Craig’s Cookies. 

“Scarborough Town Centre is quite impressive – it actually has more foot traffic than Yorkdale. And the CF Toronto Eaton Centre speaks for itself with over 50 million people a year in foot traffic. These two malls are a good starting point for the launch,” says Jay Lee, franchise partner of Craig’s Cookies. 

As the brand is known in the GTA for its unique cookie recipes and community engagement, Pike sees these two new locations as a chance to connect with a broader demographic. 

“Scarborough is just as much a part of Toronto as anywhere else. Bringing Craig’s Cookies to that community and neighbourhood is going to be really exciting. And with the Toronto Eaton Centre bringing in over 50 million visitors each year there is a chance to reach locals and tourists. There are so many folks that come through that mall, and there is a great opportunity to share the cookie love with as many people as possible,” says Pike. 

Photo: Craig’s Cookies
Photo: Craig’s Cookies

Lee says success goes further than deciding on which malls to open in, but deciding where within the malls is crucial. 

“We want to be in the main part of the mall, where there is the highest traffic. Good co-tenants, tenants that will draw a lot of traffic, and being near one of the top entrances within the mall, or in the centre where they do a lot of activities – all of these things matter. We don’t want to be off on the side wing where you have to turn off the main path to get to us,” says Lee. 

Product offerings and customer experience 

Craig’s Cookies is going to be bringing its signature collections into the two new locations, offering a mix of classic and innovative cookie recipes. The offerings will be the same as the other locations such as the mars bar, apple pie, cookies and cream, and more. 

Pike says Craig’s Cookies encourages consumers to provide feedback for developing new flavours, giving a chance for consumers to have a say in what cookie might be coming next: “We are very open to trying new recipes, especially if they are inspired by our community.” 

Inside the Parkdale store in Toronto. Photo: Craig’s Cookies
Photo: Craig’s Cookies

Future expansion plans 

Craig’s Cookies has recently opened locations in Niagara-on-the-Lake, Fallsview Casino, and Collingwood in the past nine months, and its expansion plans will continue after opening these two new locations. 

Lee says he is planning on opening five new locations within the next few years and will be focusing on high-quality malls. The focus as of right now will be remaining local and once Craig’s Cookies is successfully expanded in Ontario, Lee and Pike would like to see it expand across Canada. 

“We do have plans to open five within the next five years. I think it makes sense to stay more local for the first several years, just until we perfect operations. I would rather have five well run stores that are successful, opposed to having 20 that are not as well run all over the country. So the focus right now is to stay local as close as possible so it makes it easy for us to manage. Down the road, we can start thinking about expanding outside the area, but there are enough high-quality malls in the area to focus on. Once we have that down, I am open to going across the country,” says Lee. 

Church Street store in Toronto. Photo: Craig’s Cookies
Craig’s Cookies at 106 Queen St Unit E in Niagara on the Lake (Image: @streetsofnotl)

The five locations are unknown right now as Lee says it is not finalised yet, but will be looking into high-traffic malls such as Square One, Vaughan Mills, and CF Sherway Gardens. 

Once these five locations are open, Lee says they will be continuing to find new locations: “We are just waiting on good locations, we don’t want to just settle for any spot within the mall so I think it is worthwhile to wait on a prime location to come up and be available. Once we have had those open up and have the operations figured out, we are open to going into every mall out there – people need cookies, so we are not just going to keep it to ourselves.” 

“One of the great things is the feeling that Toronto has really taken ownership over Craig’s Cookies, and you can’t ask for a better thing when you build a brand. But I love that Toronto feel and it makes people feel like they are part of the growth and success of Craig’s Cookies,” says Pike. 

Asian-Themed Retailer ‘Kiokii and…’ Plans Significant Store Expansion Across Canada [Interview]

Photo: Kiokii and … Inc.

Retailer Kiokii and… Inc. has a vision to be the premier one-stop shop for trendy Asian products, providing North American customers with convenient access to the latest innovations and trends from Asia.

CEO/Founder Echo Peng said the brand aspires to be the go-to platform that showcases the advantages of Asian products, making them easily accessible and enjoyable for customers right at their doorstep.

And the concept, which curates a selection of high-quality, authentic brands, is in expansion mode.

The company currently has nine stores in the Greater Toronto Area with plans to open three more locations this year – at CF Richmond Centre in Richmond, B.C., at CF Chinook Centre in Calgary and at the West Edmonton Mall in Vancouver. It also has plans to open by April 2025 at CF Pacific Centre in Vancouver.

Photo: Kiokii and… Inc.
CF Sherway Gardens. Photo: Kiokii and… Inc.

Kiokii’s corporate head office is in Richmond Hill, Ontario.

The first store opened July 2022 at the Hillcrest Mall in Richmond Hill followed by a second store in September 2022 at CF Markville in Markham, Ontario. In December 2022, it acquired three other stores. Then in 2023 it opened four stores.

Its flagship stores include CF Toronto Eaton Centre in Toronto and Square One Shopping Centre in Mississauga, Ontario.

The brand set up its first warehouse in June 2022 followed by the opening of a second warehouse in February of this year.

“We have aggressive expansion plans,” said Crystal Au, HR Manager and Peng’s assistant. “What we hope to become is the go-to destination so that whenever people in North America think of Asian beauty then they would think of Kiokii.”

“We’re so excited that by the end of the year we are going to enter these three top malls,” added Peng.

Photo: Kiokii and… Inc.

The brand said it is committed to delivering exceptional customer service, while highlighting the innovation, quality, and clean product concepts that Asian products are renowned for.

“Through our mission, we aim to revolutionize the beauty and personal care industry in North America, providing a seamless and enjoyable experience for customers to discover and embrace the benefits of Asian trendy products,” it said.

Photo: Kiokii and… Inc.

It is also providing a platform for Asian brands to enter the North American market.

Au said the goal is to make stores “cute and trendy and fashionable.”

Peng said when most people hear the word Kiokii they think of something Asian. The word also sounds similar to the word cute. The word Kiokii was created by Peng to give people the impression of Asia. Also with the brand called ‘Kiokii and . . .’ it gives the impression of more and imagination.

“The idea of the store is bringing the most popular, nice, good quality Asian trendy products to North America,” she said, adding that the majority of products come from Japan, China and Korea.

Peng said the stores range in size from 200 square feet to 3,300 square feet which will be CF Richmond Centre.
“Sometimes you have to dream big. If you see our logo, it’s like a K with a door open. Ideally I want to be the bridge for Asia and the door to North America,” she said.

Former Eaton’s Department Store Restaurant in Toronto to Feature ‘Lunching with Lady Eaton’ Event in July

Exterior of the Eaton's College Street store in 1930. Photo: Wikipedia Commons

Local history buff Michael Binetti is hosting a unique lunch on July 14 in Toronto at the former Eaton’s College Street Round Room Restaurant (now The Carlu), located on the seventh floor of the building now known as College Park. Called ‘Lunching with Lady Eaton’, the event will feature a lunch menu served in the restaurant that operated from 1930 until 1977. 

This article has been updated to reflect the fact that the event has sold out since publication. On May 4 at 11am Michael Binetti is also hosting a Jane’s Walk titled ‘Downtown Palaces of Retail’ in Toronto and it’s free. [information here]

The lunch on July 14 is a nod to the expansive history of the former Eaton’s College Street store, which is now known as College Park. Eaton’s College Street began construction at the end of the ‘roaring 1920s’ and opened in 1930 (following the infamous stock market crash a year before). The 600,000 square foot building was the first phase of what was intended to be the largest department store in the world, spanning more than five million square feet with a skyscraper at its centre. Only the first phase ended up being built, with the store housing a substantial furniture offering (claiming to be the largest furniture store in the world at the time), while the store also offered a range of fashions for women and men in a one-level extension of the store on Bay Street, which included some luxury fashions (including a women’s Givenchy boutique in the 1970s) and other departments. 

What was planned: The world’s largest department store spanning 5.5 million square feet with a tower – image, City of Toronto archives
What we got: A 600,000 square foot store with annexes spanning west and south, with much of the complex still standing today. Photo: City of Toronto Archives.

The Round Room restaurant at Eaton’s College Street was the vision of Flora McCrea Eaton, who oversaw the design of the other restaurants in the Eaton’s stores such as the recently reopened Le 9 in Montreal. Forward-thinking Lady Eaton championed new ideas such as women’s advancement and rights in the workplace, and the involvement of nutritionists in the design of the restaurant menu. She often dined in The Round Room in Toronto. 

About 100 years ago, Eaton’s attempted to shift the centre of retail commerce in Toronto to the corner of Yonge and College Streets. The company, which was building Eaton’s College Street at the southwest corner of the intersection, also owned the northeast corner which it tried to sell to Simpson’s in order for that store to relocate. Simpson’s said ‘no’, and remained at the intersection of Yonge and Queen.

Interestingly, Eaton’s continued to operate its 1.6 million square foot store at Yonge and Queen Street for decades until 1977, when a new 800,000 square foot Eaton’s store was built in the shiny new Toronto Eaton Centre complex. The old Eaton’s was then demolished to extend the shopping centre southward to connect with the Simpson’s department store across the street (now Hudson’s Bay/Saks Fifth Avenue). 

Former Eaton’s Queen Street store and the new Eaton Centre, under construction in Toronto in April, 1975. Photo: City of Toronto archives.
New Toronto Eaton Centre and Eaton’s flagship store in the early 1980s. Photo: City of Toronto archives.

The former Eaton’s College Street building fell into disrepair after Eaton’s exit in 1977, and the building was eventually revived to become a mixed-use project with retail, offices and residential. The seventh floor restaurant, now known as The Carlu, was reopened in 2003 after a renovation that brought the art deco space back to its former glory. The Carlu is utilized for various events throughout the year and is operated by Oliver & Bonacini. 

For those interested in seeing parts of the former Eaton’s College Street store itself, a large Winners store now occupies part of the main floor of the former Eaton’s space which features soaring ceilings, marble floors and various preserved art deco elements. Various other businesses occupy the massive building, including a large gym. 

Inside the Eaton’s College Street store in 1930. Photo: City of Toronto Archives.
Eaton’s Round Room restaurant at the College Street store in 1931. Image: Wikipedia Commons

Eaton’s played a key role in Canada’s retail history with its founding by entrepreneur Timothy Eaton in 1869. Over the years, Eaton’s became Canada’s most dominant department store chain with locations across the country. An eventual decline saw Eaton’s go bankrupt and shutter in 1999, marking the end of an era in Canadian retailing amid the decline of the North American department store. 

In years past, large and beautiful restaurant spaces were part of the downtown department store experience. In Toronto, that included the Arcadian Court at Simpson’s which still exists today as an entertainment space at Hudson’s Bay Queen Street. Other grand department stores in the United States in years past featured such grand restaurants, including the Walnut Room at Marshall Field’s in Chicago (now Macy’s State Street), the Grill Room at Dayton’s in downtown Minneapolis, and others. 

The Lunching with Lady Eaton Event

On July 14, 2024, the Seventh Floor of College Park will be transformed into Eaton’s College Street for one day for the Lunching with Lady Eaton event.

Guests can shop at a vendor marketplace being set up in The Carlu space as part of the lunch, dine in the Round Room to classic Eaton’s recipes, and enjoy presentations about the history of Eaton’s and Lady Eaton, and enjoy a live music quartet.

Schedule:

  • 12:00pm: Doors Open
    Shop the vendor marketplace
                            Enjoy a drink in the Round Room Restaurant
  • 1:00pm:   Three-courseLunch in the Round Room Restaurant Begins
  • 1:05pm:   Opening remarks 
  • 1:10pm:   Presentation on history of Eaton’s
  • 1:20pm:   Salad platter served
  • 1:40pm:   Fashion Showcase
  • 2:00pm:   Break
  • 2:15pm:    Main course platter served
  • 2:35pm:   Presentation on Lady Eaton
  • 2:50pm:   Dessert served
                            Shop the vendor marketplace
  • 3:30pm:    Event closes

Menu

Your lunch will include original menu items from Eaton’s restaurants:

Lady Eaton Waldorf Salad

Endive & Chicory, Celery, Walnuts, Grapes, Apple, Classic Dressing.

———-

Eaton’s Chicken Pot Pie

Poached Chicken, Spring Pea, Carrot, Celery, Tarragon, Veloute.

A vegetarian option is available.  

———-

Dessert Trio Plate

-Round Room Red Velvet Cake

-Coffee Velvet Tart

-Butterscotch Tart

Coffee or Tea

———-

Included are two non-alcoholic drinks, in addition to the coffee and tea for dessert.

And again, on May 4 at 11am, Michael Binetti is hosting a Jane’s Walk titled ‘Downtown Palaces of Retail’ in Toronto – it’s free, find more information here.

Many Canadians Are Risking Illness by Eating Expired Food with Grocery Inflation [Op-Ed]

Photo: Getty Images

The intersection of rising food costs and consumer health safety is emerging as a critical issue in today’s economy. Recent research from Dalhousie University’s Agri-Food Analytics Lab, in partnership with Caddle, provides alarming insights into how financial pressures are influencing food safety behaviours among Canadians, with significant public health impacts.

The study surveyed 9,109 Canadians, revealing that 58% of respondents are more inclined to eat food near or beyond its “best before” date due to economic pressures from rising food prices. This trend is not marginal but indicative of a broad shift in consumer behaviour driven by financial necessity. Alarmingly, 23.1% of these individuals consistently consume such foods, and an additional 38.6% do so frequently.

This risky behaviour has direct health consequences: 20% of those surveyed reported sickness related to consuming food products past their “best before” date. The data becomes even more concerning among Millennials, where 41% have experienced foodborne illnesses under similar circumstances. This demographic detail not only underscores the vulnerability of younger consumers but also highlights a generational divide in risk exposure and financial stability. Despite these results being self-reported, the figures are alarmingly high.

Approximately 50.1% of Canadians acknowledge that inflation has forced them to compromise on food safety, adopting strategies like freezing perishables or extending the usability of leftovers beyond typical safety margins. While these practices are resourceful, they can potentially lead to an increase in foodborne diseases, a concern substantiated by the reported incidences of illness.

The implications of these findings extend beyond individual households, suggesting a systemic issue that intertwines economic policies with public health outcomes. Although food spending at the grocery store has decreased compared to 2018 and 2019, possibly indicating that Canadians are wasting less food at home, this may also imply that they are taking greater risks with their health. As Canadians adjust their eating habits to cope with financial pressures, the need for enhanced risk communication policies and informing the public about how to manage risks at home is more critical than ever. The Canadian Food Inspection Agency suggests that about 4 million Canadians contract a foodborne illness each year, a number that this report suggests may rise as food inflation becomes a widespread issue.

Food in Canada is generally safer compared to other nations. However, the consumer remains the most critical risk manager within the entire supply chain. While expiry dates are non-negotiable, “best before” dates do not mean “bad after.” Nevertheless, consumers must carefully assess whether a product is safe to eat, considering their ability to cope with potential risks. Making the wrong decision could result in missing work and incurring additional costs. Perhaps someday, consumers will have access to home technology that can detect the safety level of the food they are about to eat in real time.

This research from Dalhousie University highlights an urgent need for policies that address the interplay between economic pressures and public health, emphasizing the necessity of robust consumer education on food safety in times of economic strain.

Coming Out Soon: Retail Insider the magazine, Volume 3, Issue 1: State of the industry

The retail industry is used to facing a constant raft of challenges, from shifting economic conditions that impact operations, to evolving consumer tastes and behaviours that are often reflected in sales and performance. However, it could definitely be argued that the multitude of issues that retailers are dealing with today, and their potential significance, is unlike anytghing businesses have ever seen before. With this in mind, Retail Insider the magazine, with the help of our stable of industry experts, set out to explore some of the current challenges, as well as some of the opportunities, that lie ahead for those that are prepared to continue working toward growth and success in the midst of adversity.

20 incredible years

Alessia Rose Pignotti. Photo: LinkedIn
Franco Pignotti. Photo: LinkedIn

Our cover story features a company that has seen just about everything throughout the course of its history. Amachris, retail construction specialist and one of the retail industry’s most trusted partners, has been in successful business for more than 20 years. We celebrate this incredible milestone by sitting down with the company’s Founder and President, Franco Pignotti, to discuss Amachris’ humble beginnings, rise to the top, and current trajectory that is solidifying its legacy as one of the top luxury retail builders operating. We also take the opportunity to speak with Alessia Pignotti, Amachris’ Marketing and Business Development Manager about the stunning Sephora build at Union Station in Toronto – a build that continues to turn heads nearly two years following its completion.

A connected ecosystem

Stephen O’Keefe. Photo: LinkedIn

Industry expert and President of consultancy Bottom Line Matters, Stephen O’Keefe, contributes a dynamic read that delves into the scourge of retail crime, and the need for more effective solutions to help keep the people and assets of retail organizations safe and secure. By creating a connected loss prevention ecosystem, he suggests that processes can be made more efficient and that outcomes for loss preventers everywhere have the potential to improve dramatically.

The power of AI

Michelle Grant. Photo: LinkedIn

We speak with Michelle Grant, Director, Strategy and Insights, Retail and Consumer Goods at Salesforce Canada, about the digitization of the world around us, and how the smart use of artificial intelligence can help retailers transform the traditional retail experience. However, she explains how its use, particularly with respect to data collection, necessitates brands to do everything they can to maintain consumers’ privacy.

Mounting pressure on grocers

Sylvain Charlebois
Sylvain Charlebois. Photo: LinkedIn

To get a beat on the canadian grocery sector, we catch up with food and grocery guru Sylvain Charlebois who paints a rather bleak picture of the current landscape. He says that a slow economy and a cautious consumer cannot be ignored as contributors to the mounting pressures being faced by grocery industry players operating across the country. Despite the challenges they face, however, Charlebois says that Canadian grocers are well-versed when it comes to adversity, suggesting that there’s still opportunity for the savviest to capture a consumer that’s currently trading down to maintain their budget.

Going under

From adversity to insolvency, we take a look at the alarming rise inbankruptcies currently happening across the country. Lingering pressures from the pandemic, combined with inflation and the rising costs of doing business, have had a devastating impact on a number of Canadian companies. We dive into the concerning statistics.

Online retail

David Nagy
David Nagy. Photo: LinkedIn

And, we chat with online expert and President of Ecommerce Canada, David Nagy, about the current state of digital sales and performance in the country. He shares his perspectives concerning some of the trends impacting online retail, the range of challenges facing the e-commerce efforts of brands, and how differentiation from competitors is perhaps more critical today than it ever has been before.

We also provide contributions from our excellent roster of regular columns, including George Minakakis, the Canadian Federation of Independent Businesses, Retail Council of Canada, and Restaurants Canada.

Retail Insider the magazine, Volume 3, Issue 1 will launch next week. Don’t miss your copy.

Anatomy of a Leader: Kristy Miller, Founder of The Scented Market

Kristy Miller’s entrepreneurial journey began a few years ago out of her kitchen in Guelph, Ontario.

Little did she know then how her simple fascination for scents and her eco-friendly candles would take off in popularity.

And from that simple idea, Miller has created a growing retail empire with some fascinating exposure along the way. In November 2022, Miller was on the hit CBC television show Dragon’s Den where she received offers from six of the dragons before accepting a deal with well-known entrepreneurs Arlene Dickson and Michele Romanow.

Photo: The Scented Market

Then in May 2023, Miller was named Entrepreneur of the Year by CanadianSME Business Magazine.

“I got out of the shower one day and I looked up at my ceiling and I saw black soot all over it and I was thinking what are we breathing in, what kind of chemicals am I burning (with candles), are they safe and healthy around my young kids,” said Miller.

“So I really went into a rabbit hole of looking at what ingredients were in candles and then creating a candle I thought was great for myself and my home and some that was aesthetically pleasing in my home because I’m a woman who loves to decorate homes. I take pride in my home and I love to gift.

“I couldn’t really find anything on the market that I really loved the scent of and really loved the style of. So I started making candles on my kitchen stove in 2018 and then my friends and family started buying them and people were asking me for more. I thought maybe I have a little side hustle here that could be interesting. It very very quickly rolled from side hustle to oh my God I have my hands full as I was juggling two businesses.”

The other business she had was driving a coffee/food truck, showing up at places like factories where she would honk her horn on arrival and workers would come out to buy coffees. That business began in 2001.

Photo: The Scented Market

“I very quickly purchased my own truck. It was just me and one truck driving. My husband, who was my boyfriend at the time, that truck would break down and he would fix it every night for me. And I would go to work in tears and did whatever I had to do but I grew that into a fleet of seven trucks. All women driven. It was called Dashing Diner,” said Miller.

The Scented Market started growing so quickly that I had to take a handle on it. My son who was 14 at the time said he took a Shopify class at high school and I needed a Facebook page and Instagram. So I started going really hard on social media from the beginning and I just showed up every single day no matter what. For me, it was about building the community around the candle. So it wasn’t necessarily selling a product directly every day on social media but I was building the trust of my community. I was showing them how to decorate their homes. I was bringing them into my home life and showing them what life was like being an entrepreneur mom with kids and a busy life.

“In 2021, I ended up selling my first business – the entire corporation – and negotiated a successful exit so I could move full-time into The Scented Market.”

The Scented Market is a fast-growing Canadian business known for its self-care mission and soy wax candles, home decor, and body products.

There are four corporate stores today with hundreds of wholesalers across Canada with a huge push this year into the United States. The flagship store is in Guelph with a grand opening September 2020 during the pandemic. Another store was opened downtown Niagara on the Lake, followed by Fergus, Ontario, and then the most recent store last year in Blue Mountain, Ontario.

When she appeared on Dragon’s Den, during COVID, 75 per cent of the company’s sales were online and only 25 per cent were in-store. She was asked why she would want to shift away from that into a more physical presence in retail.

“I think the shift came because of the product. It was a product that needs to be touched and smelled,” said Miller. “The future of brick and mortar, although I’m not sure where it is now, we definitely are focusing more back online because that’s where we’re seeing the greatest growth still to this day. Online.

“I feel like brick and mortar has always been a location thing for me. If the right location pops up then I would definitely consider it but I won’t do anything less than the best location.”

For Miller, the Dragon’s Den experience was incredible. It forced her to sit down and look at her numbers. It forced her to make good decisions and hard decisions.

Photo: The Scented Market

“It really set me up for a place of success moving the company forward into the future,” she said. “You know at that point, I still had been a small business and through the food truck business I hadn’t necessarily had CEO leadership skills. But it’s something I’m very proud to say I’m working on every single day and I’m really enjoying CEO life and the ups and downs that comes with it. That whole experience definitely set us up to go from a $2 million to a $10 million company.”

Miller said as leader she has surrounded herself with amazing people and with people who share the same values personally and professionally. She recognizes her strengths and in areas where she is not as strong she fills in the gaps with people who have strong skills in those areas. Miller loves to empower her team to make decisions and be creative and have strong team collaboration within the company.

Family and health are core values for her.

“I also really believe in creating a really positive atmosphere and creating a really great attitude in the office. I lead with a positive attitude every single day so I think that just leading by example goes a long way,” she said.

“I also think that maybe I differ a little bit because although negative things happen to me I don’t let them into my space until I flip it to a positive.

“I get underestimated every single day, especially by men unfortunately. So I’ve walked away from a lot of really good deals for The Scented Market because I was underestimated specifically by a man. So I think my superpower is letting people underestimate me and then showing them what I can do.”

Miller was born and raised in Guelph.

“I’m from the university of self-taught. After I graduated high school, my nonna (Italian grandmother) was a nurse. I completed my first year of university in the RN program at Conestoga College when it was still a university degree. At the end of that year I just really took a look at is this making me happy and honestly at the end of the day the answer was my heart was broken time after time through the nursing career. I was getting too attached to patients. I wasn’t coping with the side of career which had to be the emotionless side of the career.

“Interestingly enough, 20 years ago entrepreneurship was not cool. When I told my family I was dropping out of university I was frowned upon. I was like the black sheep of the family. I was told all kinds of things of negative things because it was looked down upon and how dare I leave this structured career with a university degree to be an entrepreneur. Surely I was going to fail that.

“I really used that negative tone as a fire in my belly to prove everybody wrong.”

She went right into the coffee/food truck business.

In a recent LinkedIn post, Miller talked about the invaluable lessons that have guided her professional growth and shaped her into the entrepreneur she is today. Miller said each of these lessons has been a stepping stone in her career journey, contributing to her development as a leader and a professional.

Here are three pivotal insights she’s gathered along the way, according to her post:

“1. Asking for Help is a Strength, Not a Weakness: Early in my career, I believed that seeking help would be seen as a sign of incompetence. However, I quickly learned that asking for help is a strategic advantage. It has allowed me to tap into the expertise of others, accelerate my learning curve, and foster collaborative relationships that have been instrumental in achieving my goals.

“2. Embrace Change for Continuous Growth: Change can be daunting, and the comfort of familiarity often holds us back. Yet, some of my most significant career advancements came when I embraced uncertainty and stepped out of my comfort zone. Change is not only inevitable but necessary for growth. Adapting to new challenges has been crucial in staying relevant and innovative in my field.

“3. Challenge Yourself Regularly: The moment you stop challenging yourself is the moment you stop growing. I’ve made it a practice to set increasingly ambitious goals, continuously pushing the boundaries of what I thought was possible. This habit has not only advanced my career but has also kept my daily work engaging and exciting.”

Canadian Retail Sees Strong Gains in February, Fueling Summer Shopping Speculation [JC Williams Group Analysis]

Eaton Centre Montreal. Photo: Craig Patterson

February retail sales continued on a path of growth in Canada with All Stores growing 4.4% YOY. Discretionary spend grew to a similar extent with All Stores Less Automotive, Food, and Pharmacies up 4.5% YOY in February.

2024’s Valentine’s Day, as with previous years, has an impact on February’s retail sales. However, with continuous inflation in 2024, it was likely that sales would be impacted. RCC performed a study for 2024 Valentine’s Day, with some notable results for those taking part in the occasion:

  • 49.1% planned to spend $50 or less, with the rest expecting to spend more than $51.
  • 25% expected to go to a restaurant and 22% expected to purchase/receive gifts.
  • 58% expected to purchase products related to food/beverages/alcohol.
  • 27% found inspiration in-store for Valentine’s Day, the highest compared to other channels.
  • 78% plan to purchase products in-store rather than online/other for the occasion.

These predictions from the report were reflected in various categories in February’s retail sales, namely:

  • Specialty Food Stores continued to grow in February 2024, up 14.4% YOY, as with in January (6.6% YOY). As mentioned last month, this is likely due in part to the frustration with larger grocery chains. However, this impressive growth in February can also be attributed to consumers looking to spend on food/beverage (58%). Rather than looking at restaurants, consumers may have opted to spend on higher-end food and cook rather than pay increasing restaurant prices.
  • Beer, Wine, and Liquor Stores were up 1.6% YOY in February. This category has been on a slow, but steady, decline recently. While still down -0.2% YTD, this increase in sales is likely thanks to Valentine’s Day. Wine, cocktails, etc. are popular beverages for the occasion, and it seems consumers were not ready to part with this tradition. In contrast, Cannabis Stores sales were up a mere 2.9% YOY in February, much lower than is normal.
  • Jewellery, Luggage, and Leather Goods Stores grew 3.8% YOY in February. This category is very popular for Valentine’s Day, but it seems to not be as strong as consumers’ budgets get tighter and tighter. Growth is growth, so consumers clearly were still spending on this category, and more than in 2023, but it may be that Valentine’s Day is slowly becoming more experience than product-focused.

For the first time lately, Home Furnishings Stores grew by 0.6% YOY. A category that has been struggling due to its inherently higher ticket items, as well as difficulties in the housing market, this is a welcome change. The Bank of Canada continues to hold interest rates, while there are no immediate signs of housing prices decreasing in the short term. Therefore, consumers may now be opting to simply buy a home if they have been waiting, or stay put/furnish/upgrade if they have purchased and expect the value to be in flux. Regardless, the Furniture Stores category is still down for February, -0.5% YOY, but this category may start to grow again for the same reasons.

As April is coming to an end (at the time of writing), the JCWG team is looking forward to summer retail trends.

  • With consumers getting more and more used to increasing costs, will they budget larger ticket items throughout the summer or will they continue to save for the uncertain future?
  • Where will the majority of tourists to Canada be coming from this year? Will Americans start to return more with favourable exchange rates?
  • What products will be the most popular in summer 2024? Will summer wardrobe changes lead to increases in clothing sales (down -5.6% YOY in February 2024)?
  • How are YOU preparing for tourists in summer 2024?

For support with building a seasonable and actionable retail strategy, reach out to the trusted experience at JCWG