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Higher Prices for Less Chocolate this Easter in Canada as Cocoa Costs Soar to Record Highs [Op-ed]

Easter Seasonal Section at Walmart in Richmond, BC (Image: Field Agent Canada)

As Easter approaches, families and chocolate enthusiasts look forward to indulging in their favourite cocoa-based treats, a tradition that marks this festive season. However, this year’s celebrations are set against a backdrop of soaring cocoa prices, marking a significant challenge not just for consumers but for the entire chocolate industry. The current situation presents a complex mix of environmental, economic, and market dynamics that have pushed cocoa prices to record highs, affecting everything from production to the end consumer experience.

Soaring Cocoa Prices: An Unprecedented Challenge

The price of cocoa has skyrocketed, now almost 40% higher than its previous record set 47 years ago. Last week, cocoa contracts reached an unprecedented $7,06 per metric ton, doubling since November and surpassing the record highs of $3,83 in 2011 and $5,11 in 1977. This surge is attributed to a combination of factors, including the rising cases of black pod disease in key producing regions like the Ivory Coast and Ghana, which together account for almost 60% of global cocoa production. Additionally, heavy rains have disrupted the transportation of supplies to ports for shipment, while speculative trading further inflates prices.

Despite the steep increase in costs, global demand for cocoa remains unwavering, particularly as emerging markets’ growing middle class continues to desire chocolate products. Major companies such as Barry Callebaut are responding by aggressively purchasing futures, anticipating continued demand.

Shoppers Drug Mart Seasonal Chocolate (Image: Dustin Fuhs)

Industry Response and Consumer Impact

The industry’s giants, including Hershey and Mondelez (the company behind Cadbury), are signalling the strain of rising cocoa prices on their operations. Hershey has warned of potential profit impacts, while Mondelez reports a decline in sales volumes as consumers tighten their belts. This scenario suggests that chocolate manufacturers, retailers, and chocolatiers will likely pass on these increased costs to consumers. However, the strategy extends beyond mere price hikes.

Shrinkflation: The Invisible Price Increase

In Canada, we estimate that chocolate bars have increased by more than 3% in just one month. Also, the phenomenon of “shrinkflation” has led to noticeable reductions in the size of several beloved chocolate bars and products, all to maintain existing price points. Over the past 12 months, notable changes include the shrinking of the well-known Cadbury eggs by 12.9%, from 39 grams to 34 grams. Similarly, the 400-gram Nutella jar has been downsized to 365 grams; the Toblerone bar, once 400 grams, now weighs in at 360 grams; and the Oh Henry! Bar has gone from 62.5 grams to 58 grams, a 7.2% reduction. Other popular treats like Coffee Crisps and Hershey’s Chipits have seen their sizes reduced by 10%. One of the more significant adjustments is seen with M&Ms, where 1kg bags have been reduced to 800 grams—a 20% reduction—with prices staying constant. This list is not exhaustive; many more products likely have been affected by shrinkflation, signalling a widespread strategy to cope with economic pressures while keeping consumer prices stable.

Zehrs in Waterloo (Image: Field Agent Canada)

Skimpflation: A Sneakier Strategy

Beyond shrinkflation, the industry is also embracing “skimpflation,” where manufacturers reformulate products with cheaper ingredients to cut costs. This strategy involves replacing cocoa with artificial flavours and other novel ingredients, subtly altering ingredient lists without most consumers noticing. Skimpflation is harder to trace and, coupled with the end of the shrinkflation cycle for most products, presents a new challenge for discerning consumers.

The Bitter Reality of Cocoa Consumption

The current cocoa price crisis underscores a broader conversation about sustainability, consumer awareness, and the future of food manufacturing. While chocolate is not essential for survival, it represents a cherished indulgence for many. The ongoing changes in the industry mean consumers must be more vigilant and informed about their purchases, acknowledging that they might receive less value for the same price, especially concerning cocoa-based products.

As we navigate this Easter season, the joy of chocolate consumption comes with a heightened awareness of the complexities behind our favourite treats. The situation calls for a balanced approach from all stakeholders—producers, consumers, and policymakers alike—to ensure the long-term sustainability of cocoa production and the preservation of our cherished chocolate traditions amidst these economic challenges.

Peter Pond Mall in Fort McMurray Sees New Retail Tenants and High Sales Productivity Growth [Interview]

Peter Pond Mall - Fort McMurray, AB (Image: Michael Muraz)

An elevated level of household income in the Fort McMurray region has fueled healthy growth for the Peter Pond Mall in the city.

Kevin Brees, Regional Manager, Operations for Primaris REIT, which owns the shopping centre, said productivity of $832 sales per square foot has increased by 12 per cent over a year ago and 32 per cent since 2019.

He said the average household income in the area is about $210,000.

“We’re anticipating that sales growth to continue. At what levels we’re not sure. But the growth is definitely there. Obviously, we’ve seen the growth,” said Brees. 

Image: Peter Pond Mall
La Vie en Rose at Peter Pond Mall (Image: Peter Pond Mall)

Peter Pond, which was built in 1978 and is right downtown, has 207,000 square feet of gross leasing area with more than 70 stores and services on two levels.

In 2023, the new tenants which opened included Sephora (November), Torrid (December), Purdys (October and transitioning to perm in Fall of 2024), and Potato Corner (June – Food Court). Sephora is said to have broken Canadian records with sales during the November store opening event at Peter Pond.

Brees said further bolstering the Food Court in 2024 was Taco Time which opened in January.

Occupancy is about 96 per cent.

Brees said the Primaris leasing team is working with national and multi-national tenants for 2024 and beyond.

“With an occupancy of 96 per cent, we’re really positioned for 2024 and 2025. We’ve already had three highly-anticipated tenants open in late 2023 with Sephora. They occupy 4,700 square feet. They’re on the upper level adjacent to Bath and Body Works. And they exceeded all expectations. We had Torrid open at the beginning of December and they’re 3,100 square feet. They’re on the main level,” he said. “They’re across from La Vie en Rose. Again, another strong brand. Torrid is doing exceptionally well also. 

“Purdys was another anticipated tenant our customer was asking for. They opened in October. They’re part of that pilot project. They opened on a temporary basis and they’re transitioning into a permanent location in 2024. They did very well. 

“What we really noticed in Fort McMurray is the Fort McMurray customer has been asking for these tenants and tenants like them and the Fort McMurray customer has been supporting those tenants. They’ve had amazing community support which has really been evidenced by those recent results. Not just the recent results but really from 2019. You can see that sales growth.”

Leasing at Peter Pond Mall is handled by Nico Scarcello, with Shauna Hannam looking after Specialty Leasing for the property.

Bath & Body Works at Peter Pond Mall (Image: Peter Pond Mall)
Peter Pond Mall (Image: Peter Pond Mall)

Brees said Fort McMurray has an affluent customer to draw from in the primary trade area near Peter Pond Mall with about 77,000 people and close to 60 per cent of the customers are female.

When asked if there are any development plans for the mall, Brees said:

“We’re always looking at things but nothing that we can speak to at this time. Us and of course any landlord is always looking.

Primaris is Canada’s only enclosed shopping centre focused REIT, with ownership interests primarily in the leading enclosed shopping centres in growing mid-sized markets. The portfolio totals 39 properties, or 12.5 million square feet, valued at approximately $3.8 billion at Primaris’ share. 

Primaris was initially formed in 2003 as a publicly-traded company then known as Borealis Retail REIT, sponsored by Ontario Municipal Employees Retirement System (OMERS), one of Canada’s largest pension funds and owners of real estate.  Management was internalized in 2009, and in 2013 H&R REIT acquired the Primaris operating platform and 25 of the properties owned and managed by Primaris. On December 31, 2021, Primaris REIT was spun-off from H&R REIT through an non-taxable distribution of units.  Concurrent with the spin-off, Healthcare of Ontario Pension Plan (HOOPP) contributed six large format shopping centres in exchange for approximately 26 per cent of the units of Primaris REIT.

Additional Photos from Peter Pond Mall

Bath & Body Works at Peter Pond Mall (Image: Peter Pond Mall)
Bootlegger at Peter Pond Mall (Image: Peter Pond Mall)
Boathouse at Peter Pond Mall (Image: Peter Pond Mall)
Ardene at Peter Pond Mall (Image: Peter Pond Mall)
Image: Peter Pond Mall
Image: Peter Pond Mall
Image: Peter Pond Mall
Crepe Delicious at Peter Pond Mall (Image: Peter Pond Mall)
Image: Peter Pond Mall
Image: Peter Pond Mall
Image: Peter Pond Mall

Standing Up for Our Industry: A Conversation with Michael Medline

Amidst the unparalleled challenges, diverse perspectives, and exciting opportunities in the retail sector, Retail Council of Canada is hosting a standout networking breakfast as part of the highly popular In Conversation With Retail Leaders in Canada series. This latest installment will feature a candid discussion with Mr. Michael Medline, President & CEO of Empire Company Limited and Sobeys Inc. Scheduled for Tuesday, April 2, 2024, from 7:30-9:15am ET, at the Delta Hotels by Marriott Toronto Airport & Conference Centre, 655 Dixon Road in Toronto, it’s an especially relevant event for retailers and the vendor and supplier community.  

Titled ‘Standing Up for Our Industry’ this session will feature an interview with Mr. Medline, renowned for his straightforward and passionate defense of the grocery sector and be moderated by Hollie Shaw, former Financial Post retail reporter celebrated for her incisive questions and keen analysis, the conversation is set to be both enlightening and provocative. 

This discussion will delve into key topics shaping the future of retail, such as the implementation of the Grocery Code of Conduct, the enhancement of fairness and transparency in business negotiations, and the role of the government in the retail sector. 

Michael Medline, renowned for his frankness, has been a vocal advocate for the Grocery Code of Conduct and is not one to shy away from rebuking politicians, pundits, and media for unfounded criticism of grocers. Participants can anticipate a session filled with his straightforward and insightful commentary.  

This In Conversation with Retail Leaders in Canada breakfast is an extraordinary opportunity to directly hear from and engage with Mr. Medline, one of Canada’s preeminent business leaders. Attendees will have the opportunity to gain unrivalled perspectives and be part of a pivotal dialogue steering the future of retail in Canada.  Tickets are available for purchase, with a 20% discount for groups of five or more. This is a not-to-be-missed chance to be part of a conversation that truly matters.

*Partner content – Retail Insider worked with Retail Council of Canada to publish this article.

Vancouver Retail Market Slows as Demand for Space Remains Strong: JLL Report 

Former Hudson's Bay in downtown Vancouver. Photo: Lee Rivett.

Rising rents and a downtown recovery are fueling Vancouver’s retail market, says commercial real estate firm JLL.

“The Vancouver retail market is seeing increased demand even with economic uncertainty. Limited availability and rising rents are driving retailers to secure leases quickly,” said the company’s Vancouver Retail Insight, Spring 2024, report.

“Although retail sales have decelerated, some growth is expected in 2024, supported by a growing local tech sector and resilient consumer spending.

“Ridership, the opening of new concepts at Amazon’s The Post, and the rapid recovery of tourism continue to support the recovery of downtown Vancouver.”

“The Post” in Downtown Vancouver after Loblaw’s City Market opening. Photo: Lee Rivett.

JLL said the Vancouver retail leasing market has been thriving, with significant rental growth over the past five years. Demand for retail space has outpaced supply, as evidenced by increased net absorption in 2023.

“However, leasing volumes have gradually declined since their peak in 2022 as retailers face a softer outlook for consumer spending and a scarcity of premium spaces,” said the report.

“Vancouver remains an important hub for Canadian-based and international businesses. Retailers in the athletic, outdoor, and fashion sectors – including Adidas, JD Sports, Kit & Ace, and Esprit – have made expansion announcements.

“Sustained demand has driven rental growth, but more recently inflation and rising property taxes have also been contributing factors, as landlords pass these additional costs on to tenants.

“Construction activity has focused on the redevelopment of malls. The 1.2 million square foot Oakridge Park is scheduled for completion in spring 2025 and will feature a luxury component and the second Time Out Market in Canada.”

Oakridge Park in Vancouver. Photo: Lee Rivett.
Nine acre park at Oakridge Park. Image via QuadReal

While most space absorption has concentrated in general retail and neighbourhood centres, mixed-use retail spaces should see a significant increase in absorption, said JLL, adding that Vancouver’s retail market is performing well, marked by limited availability and surging rents. Sustained demand is prompting retailers to secure leases quickly, and limited new construction activity is expected to keep the market tight.

“Despite the deceleration of retail sales growth and a softer housing sector, Vancouver’s retail market remains in demand due to its fast-recovering downtown area and a flourishing local tech sector. The opening announcements of The Post in the downtown area and Oakridge Park in the suburbs are expected to sustain the market’s momentum,” explained the report.

“Looking ahead, the long-term prospects for Vancouver’s retail real estate market remain strong. The city’s high number of immigrants and its role as a hub for international retail concepts contribute to the positive outlook. 

“Retail sales in Vancouver have shown a downward trend in recent years, although some real growth is predicted for 2024. While home improvement, home furnishings, and jewelry are out of favour, an appetite for electronics, shoes, and clothing has emerged.”

Balenciaga on Alberni Street in downtown Vancouver. Photo: Lee Rivett.
Lao Feng Xiang on Alberni Street in downtown Vancouver. Photo: Lee Rivett.

The report said a weaker housing market has softened the economic outlook for Vancouver, but prospects for consumer spending remain positive. The city benefits from an influx of immigrants, a recent boom in the local technology sector, and positive prospects for employment growth.

Full-service and limited-service restaurants have outperformed retail goods and are expected to continue growing, but at a decelerated rate in the single digits. This suggests that dining experiences remain relatively strong despite an overall retail-sales deceleration, it added.

“The Post, Amazon’s office building in downtown Vancouver, is moving forward with the opening of its first concepts. Loblaws City Market, Fogo de Chão, and Evolve Strength fitness gym are just a few recent additions. Furthermore, The Post will feature a curated food hall, enhancing the overall downtown experience,” said the report. 

“Tourism in Vancouver is seeing a rapid recovery, with visitor numbers approaching pre-pandemic levels. While Canadian visitors have returned, international visitors − particularly from China, Japan, and South Korea − are still lagging. Destination Vancouver recently reported that demand for hotel rooms is projected to surpass supply by 2026, which could result in potential revenue loss for the industry.

“Rising hotel demand, coupled with restrictive Airbnb rules, has sparked a hotel boom, with three new large hotels planned for the downtown core.”

Fairmont Hotel Vancouver at Alberni Street and Burrard Street in downtown Vancouver. Photo: Lee Rivett.
Dior and Gucci within Fairmont Hotel Vancouver. Photo: Lee Rivett.

Brodie Henrichsen, Executive Vice President at JLL, said Vancouver’s retail market is fairly robust right now.

Brodie Henrichsen

“We’re seeing supply getting gobbled up. We’re not seeing a lot of new supply. And we’re seeing a pretty good movement of new tenants coming into the market and some reshuffling,” he said.

“You’re seeing a number of new flagship tenants opening up on Robson Street and I think you’ll see some more with the releasing of the Nordstrom. And I think you’re going to see some more movement up and down Robson Street over the next couple of years just with some reshuffling.”

He said there is some slight upward pressure on rental rates in the market.

“Our downtown core has recovered quite well. Tourism is back. The office market for the most part is quite busy downtown. We’ve got a lot of good fundamentals for the downtown market and the urban markets are doing quite well,” added Henrichsen.

Robson Street looking down Granville Street in downtown Vancouver. Photo: Lee Rivett.
Paradox Hotel on West Georgia with Stefano Ricci and Snowflake in downtown Vancouver. Photo: Lee Rivett.

“Retail sales are still holding pretty strong and in some cases we’re seeing some increases. The downtown market has been through its challenging times and it’s improving. I think we’re definitely seeing just more demand from tenants coming to the market and wanting proper flagship big presence opportunities in downtown Vancouver.”

While the tourism sector is growing, he said the biggest challenge is hotel rooms and finding places for tourists to stay.

“You’re seeing very strong demand. Hotel rates in Vancouver are sky high right now. It’s very expensive and occupancy levels are very high for the hotels and that’s without the Chinese tourists coming back. The last time I checked we’re at 15 or 20 per cent of the daily flights from China that we had back in 2018,” added Henrichsen.

Robson Street in Vancouver Shifting with New Retailers being Added [Podcast]

Robson Street in Downtown Vancouver. Photo: Lee Rivett.

Craig and Lee discuss the latest retail developments on Robson Street, a key shopping area in downtown Vancouver. They highlight significant changes, such as the transformation of the former Victoria’s Secret location into an adidas Concept store and the relocation of Roots due to Arc’teryx taking over its prime spot. This episode delves into the dynamics of retail real estate, showcasing how major brands are reshaping the street’s retail mix.

Further, they touch on additional developments, including the opening of a Lush Spa and plans for new entrants like Esprit, signaling a revival of the street’s appeal. The discussion also covers the closure of Club Monaco and its replacement by JD Sports, illustrating the evolving nature of retail spaces and consumer preferences. The conversation provides insights into how these changes contribute to Robson Street’s competitiveness with other shopping destinations.

Finally, Craig and Lee speculate on the future of Robson Street in the face of new challenges, such as the opening of Oakridge Park, a major retail development. They ponder the need for Robson Street to upgrade its public realm to maintain attractiveness and competitiveness. Through their dialogue, they underscore the importance of innovation and adaptation in the retail sector, highlighting how Robson Street’s evolution reflects broader trends in urban retail environments.

Robson Street in Vancouver Shifting with New Retailers being Added [Podcast]

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Inside Look: Pigeon Coffee Opens at Brookfield Place in downtown Toronto [Photos/Interview]

Pigeon Coffee at Brookfield Place (Image: Dustin Fuhs)

Pigeon Cafe, also known as “the world’s worst coffee”, has opened right next to the Hockey Hall of Fame in downtown Toronto’s Brookfield Place.

The Montreal-based company is coming off a successful launch of full service Pigeon restaurant concept on King Street in the Entertainment District in 2023.

Jonathan Dresner

The new Brookfield Place location marks a milestone for the company.

“We believe that this location will bring a breath of tropical fresh air into the Path,” shared Jonathan Dresner, Founder and Owner of Pigeon Espresso Bar. “No matter where people visit Pigeon Cafe, we want them to feel as though they travelled on vacation, whether it’s for a cocktail with a friend or even if it’s to grab a quick cup of the world’s worst coffee on the go.”

Pigeon Coffee at Brookfield Place (Image: Dustin Fuhs)
Pigeon Coffee at Brookfield Place (Image: Dustin Fuhs)
Pigeon Cafe next to Hockey Hall of Fame at Brookfield Place (Image: Dustin Fuhs)
Starbucks at Brookfield Place (Circa 1999) Image: Starbucks Everywhere
(from left to right) Johnny Bower (HHOF 76), Gillian Rumble, wife of the late Ken Danby, Billy Smith (HHOF 93) and Hockey Hall of Fame Chairman and CEO Bill Hay, unveil a new sculpture based on Ken Danby’s iconic ‘At The Crease’ painting, at the entrance of the new Spirit of Hockey store. (Image from November 10th, 2010)

Pigeon took over a high-traffic location outside the main entrance of the Hockey Hall of Fame, which was previously home to Starbucks.

Before the Seattle-based giant took the full space, half of the store footprint was home to the retail gift shop of the Hockey Hall of Fame. As part of a grand opening on November 5th, 2010, the Spirit of Hockey gift shop opened upstairs in a street-front space during a re-configuration of the museum, which saw guests exit up a set of stairs to the new gift shop versus leaving through the downstairs.

“Our guests can explore a greater variety of international hockey exhibits along with an enhanced retail shopping experience,” said Phil Pritchard, Hockey Hall of Fame Vice-President and Curator as part of a press release for the opening. “By relocating and expanding the Spirit of Hockey store to street level, valuable space was made available in the concourse to further showcase the game’s global reach in the expanded Tissot World of Hockey Zone, now our largest dedicated exhibit area.”

The new Spirit of Hockey allowed the iconic Sam Pollock Square within Brookfield Place to have anchors that focused on the guest experience – with Roots, Tim Hortons, Gateway Newstands and the former Marche food hall.

Spirit of Hockey recently completed a minor renovation, with talk of a future full-scale redesign being shelved during the pandemic.

Spirit of Hockey at Brookfield Place (Image: Dustin Fuhs)
Brand New Renovation at the Spirit of Hockey at Brookfield Place
Brand New Renovation at the Spirit of Hockey at Brookfield Place (Image: Dustin Fuhs)
Spirit of Hockey at Brookfield Place (Image: Dustin Fuhs)
Pigeon Café & Bar at 337 King Street West (Image: Dustin Fuhs)

The identity of Pigeon is continuing to evolve and adapt as the brand finds its place in the neighbourhoods that it opens in.

“We evolved from a 150 square foot espresso bar location with no food or seating, into a network of stores that have a variety of food and beverages, some with table service and a full bar and some with grab and go. We have too much fun being silly and creative which makes it hard to stay consistent but easy for each location to have its own unique charm.”

“The challenge in continuing to grow over the years will be to control ourselves a little more so that we can more easily replicate what works and try having fun in other ways than always trying to do new things.”

Pigeon Coffee at Brookfield Place (Image: Dustin Fuhs)
Farmhouse at Brookfield Place (Image: Dustin Fuhs)

Pigeon Cafe Brookfield Place is opening up within days of two new food offerings outside of the Hockey Hall of Fame, with Dave’s Hot Chicken and Forest Hill Farmhouse taking over the former concourse level of Marché.

California-based Dave’s Hot Chicken is coming off a recent high-profile opening in Toronto, with the debut of a store just north of Yonge Dundas Square in the former 7-Eleven space across from the Toronto Metropolitan University campus.

Dave’s Hot Chicken at Brookfield Place (Image: Dustin Fuhs)

Pigeon brings another offering to the largest underground shopping complex in the world according to Guinness World Records, with 371,600 square meters of retail space and 1200 retail storefronts.

The next step for The PATH, coming out of the pandemic, was to attract unique brands that were ready to invest in the future of the Financial District. Retail Insider will be doing a follow-up article on the stores that have recently opened and more that are planned throughout the core.

Brookfield Place (Image: Dustin Fuhs)

Dresner said that the brand was ready to take on the challenge of the PATH.

“As always, a lot of fun, passion and hard work went into designing this store. We want the community in the PATH to come to Pigeon for so many different occasions. Coffee and food to go but also to sit down and enjoy it on the premises which is breathtaking. Work meetings or to catch a break with a friend or associate.

“We want people to come here for a drink after work and we also have a special plan for Pigeon Cafe Brookfield. We want this location to be used as an event space for corporate and private functions and we are confident that people will be blown away with what we can offer them.”

Pigeon Coffee at Brookfield Place (Image: Dustin Fuhs)
Pigeon Coffee at Brookfield Place (Image: Dustin Fuhs)

Pigeon Cafe Brookfield is just the latest for the brand, but Dresner has more up his sleeve.

“We don’t have too much of a concrete plan laid out but we do have a few more locations under development that are fun and exciting. We definitely want to keep expanding and having fun and to start selling more Pigeon coffee online and in other stores.” 

Leger Survey: Consumer Perceptions Vary as Canadians Grapple with Rising Grocery Costs, Blaming Retailers, Government, Global Trends

Image: Leger

Grocery stores and their prices have been headline news in Canada for the past year or so with many Canadians concerned about what they perceive as ‘price gouging’ by the big supermarket chains.

A recent survey by Leger, Inflation at the Grocery Store, sheds some light on what consumers are thinking and feeling these days.

Key highlights from the survey about grocery prices in Canada include:

  • Canadians generally attribute the increase in grocery prices to global economic phenomena (such as global inflation and supply chain issues) (27 per cent), followed by attempts by grocery chains to increase profit margins (26 per cent), and the federal government (23 per cent). Quebecers are more likely to attribute the price increase to global economic phenomena (36 per cent), while Albertans are more likely to attribute it to the federal government;
  • Two thirds of Canadians (64 per cent) believe that the rate of inflation in groceries is getting worse, compared to 28 per cent who believe it is about the same, and five per cent who believe that grocery inflation is improving. Respondents living in the Atlantic provinces (77 per cent) are more likely to think that the situation has worsened;
  • Nearly a quarter of Canadians (23 per cent) found the grocery rebate from last July helpful, while more than half (52 per cent) did not find it helpful, and 20 per cent say they were not aware of the rebate. Canadians with an annual income of less than $40,000 are more likely to have found the rebate helpful (33 per cent);
  • Three quarters of Canadians (72 per cent) believe that the federal government should do more to help Canadians with the rising cost of groceries, against 19 per cent who believe it is not their role, and eight per cent who are unsure. Canadians with an annual income of less than $40,000 (78 per cent) are more likely to think the government should help, and Canadians with an annual income of $100,000 (26 per cent) or more are more likely to think that it is not the government’s role; and
  • Half of Canadians (52 per cent) believe that the arrival of new competitors in Canada will be helpful in reducing grocery prices, while a third (34 per cent) believe it will not be helpful.
Image: LIDL
Image: ALDI

Luc Dumont, Vice President of Insights for Leger, said the most surprising thing to him was the fact that almost as many Canadians feel that grocery chains themselves are responsible as general global economic phenomena for the elevated prices.

luc dumont

“Something like that to me is both a threat to the grocery industry reputation as a whole obviously. And there has been a lot of sort of negative media around certain chains. But at the same time, I think it’s an opportunity with the right messaging on promotions that they have and the right messaging on maybe price increases that they have to show that they’re doing the right thing both for the consumer and themselves,” said Dumont.

“Consumers understand that businesses are businesses and they need to succeed. But at the same time I think there is an opportunity with clear messaging that steps are being taken where they are, to be very clear with them and very vocal about them.”

Image: Food Basics
No Frills in Oliver, BC

Dumont said consumers are willing to knock on more doors.

“They’re willing to now not just go to Loblaws for certain things that they love from Loblaws but then go to No Frills or Food Basics for some of their other needs. So that diversification of retail visits is happening,” he said. “So trying to keep people within your ecosystem is important.

“Certainly we’re seeing that consumers are switching up their shopping habits. They’re heading to more budget-friendly stores. They might start buying certain categories at stores where they previously had not. If you think about a place like Dollarama for example,we’re seeing because they visit more stores start to realize that there are certain categories at some of these budget-friendly stores that they hadn’t previously discovered and then become more open to buying them because they’re seeing the benefit of saving money.

“Inflation is definitely reshaping how we shop in general but even more specifically in the way we buy groceries and where we buy them and where we buy certain products versus others.”

Ontario-Based Charcoal Group of Restaurants Plans to Double Number of Locations [Interview]

Beertown Etobicoke (Image: Beertown / only1andywright)

The Charcoal Group of Restaurants in Ontario is opening four locations in 2024 with the plan to double its landscape in Canada within the next five years, evolve its menu, and keep in touch with each community. 

“We are looking to double our landscape in Canada within the next five years. It is about bringing new experiences to communities and making it accessible for everyone to enjoy a great restaurant experience. We have been very fortunate to be able to create spaces where people really enjoy spending their time. It is about the experiences just as much as it is about the food,” says Jody Palubiski, the CEO of The Charcoal Group.

Four expansions for 2024

Jody Palubiski

Palubiski said they are opening three new locations alongside the reopening of an existing restaurant for 2024. 

There will be two new Beertown locations, one is going to be in Whitby and will open in July 2024 and the second location will be in London and will open by October 2024. 

The Charcoal Group will also be renovating a Sole Restaurant and Wine Bar located in Waterloo in May 2024 and will be open for guests in April 2024. There is one more restaurant location that will be opening this year, but will be released at a later date as Palubiski wants to finalize leases before disclosing information – but all four locations will be opening this year. 

Beertown (Image: Beertown / only1andywright)

Sole is 25 years old and will be the group’s first take-over restaurant. The former owner approached Palubiski about a year and a half ago and wanted to hand over the business to someone who would respect the employees who are already there, the landlord, and the guest base. 

“We are doing a significant renovation and we are redoing the menus and beverage offerings. The service that you know – the artwork, uniforms, service, and logos – everything will be different and in a lot of ways, it will be like a brand new baby for us. This will be our first time we have really bought an existing restaurant where we plan on keeping the name.” 

Palubiski said the restaurant will keep all remaining Sole staff during the process. 

Doubling within five years 

Image: Sole Restaurant and Wine Bar

The Charcoal Group has 14 restaurants, and by October 2024 it will have 16. Looking ahead,  Palubiski says the company would like to double its locations. 

“We have a very aggressive growth plan over the next five years to double the size of our company. We have four locations opening this year, so we are really excited about that. We are really focused on making sure that we can bring new and exciting experiences to the communities that we serve and make sure it is accessible for everybody to have a great restaurant experience.”

Charcoal Group dates back to 1955 with the original Charcoal Steak House with an “unprecedented success for almost 70 years now.” Palubiski says Charcoal Group came together in 2003 and expanded its first restaurant Wildcraft in Waterloo in 2007 with another restaurant Bauer Kitchen in 2009 and opened its first Beertown in 2012 which was a “huge success.” 

“We have built ten Beertowns and that has been largely the growth vehicle. We just began building two more Beetowns, one is underway in Whitby and we are in for permits to start a second location in London, Ontario. So largely, that is the growth plan and we want to continue scaling Beertowns and we are  always looking for unique opportunities.” 

As for other locations in the future, Palubiski said the company will mainly focus on Ontario in areas such as Kingston, Peterborough, Ottawa, Niagara, Hamilton, and more locations in the GTA. 

 “We are really looking at expanding our footprint across Ontario … These regions have shown great potential for our brand and we are excited to bring our unique experience to more across the province. We kind of look at stretching our radius an hour at a time so we can create as much efficiency and  economies from the movement of all those individuals and still maintain the same level of oversight of operations on a daily basis.” 

Although the main focus is currently expanding in Ontario, Palubiski said Charcoal Group has expressed interest in expanding further such as British Columbia and Alberta. 

“We are definitely looking at markets outside of Ontario, with particular interest in areas like British Columbia and Alberta. We see a lot of potential in these regions to introduce our unique dining experiences. While we are excited about this expansion, the specific timeline for venturing into these provinces is still being determined.” 

Deciding on new locations 

Image: Beertown Public House

By analyzing the local demographic, Charcoal Group is able to determine the appropriate location by researching competitors, finding optimal locations, and searching for locations that will increase foot traffic. 

“We look at the demographics of the area and make sure it matches our target market. We also look at the competitive set within that area to make sure we have a point of differentiation. And then, we are looking for locations that have good visibility, easy access, and are in areas where there is a lot of activity – so close to hotels, close to highways, close to big box retailers, because that drives a lot of foot traffic.” 

Webster Real Estate represents Charcoal Group for its expansion plans.  

“We want people to have a great time” 

Palubiski said Charcoal Group aims to provide exceptional dining experiences, focusing on quality, new innovations, and continue to produce fresh and locally sourced ingredients. 

“We are always looking at how we can elevate the dining experience for our guests, whether that is through the ambiance of our locations, the quality of our service, or the innovation in our menu. Recently, we have been excited to introduce new vegan options to cater to the evolving dietary preferences and health-conscious choices of our guests. It is all about providing a memorable and inclusive dining experience that meets the diverse needs of our community.” 

Image: beertown.ca

To evaluate new trends for its restaurants, Charcoal Group places a high emphasis on guests’ feedback – staying committed to customer satisfaction, keeping updated, and remaining at the forefront of the hospitality industry. 

As staying active in the community its restaurants are in is important, Palubiski says Charcoal Group supports local suppliers by sourcing ingredients locally, gets involved by hosting community events, and provides employment with growth opportunities. With these,Charcoal Group is not only thriving on the business side, but is also thriving on being an important part of each community they touch. 

“When a restaurant has done incredibly well, you truly become part of the community. So I always kind of say ‘look around, this is a team that we are going to do something special with, because we are going into this community today and what we are doing here will change this community and people will meet that would never have met, people will get married that would never have had met, and babies will be born because of what we are doing today.’ So I really believe that as a hub where people come together, there is a shift that happens in the community when a restaurant opens and operates at a high-level.”