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Grocery Retailer Longo’s Partners with ‘Too Good To Go’ to Reduce Food Waste [Interview]

Image: Too Good to Go x Longo's

Too Good To Go, the world’s largest marketplace for surplus food, has partnered with the Longo’s grocery chain to accelerate their mission to reduce food waste across Ontario and across the planet.

All 36 Longo’s grocery stores are part of the initiative.

“Longo’s is leading the way, showing the importance of major retailers to take the issue of food waste as seriously as the problem demands,” said Sam Kashani, Too Good To Go Country Manager. “As the largest Canadian grocery store to join us in the fight against food waste, Longo’s joins more than 165,000 businesses across the world who have pledged to be part of the solution. We’re thrilled to partner with them and know that they will have a measurable impact on the future of food waste reduction in Canada.

“We connect consumers and stores that have surplus food at the end of the day. Users can essentially fire up our app and go to their local neighbourhood and then reserve what we call a surprise bag. And the surprise bag is essentially surplus food that the establishment and food store has left for the end of the day. Users reserve it and then go in during a defined pickup window and pick up that surplus food for one-third of the cost.

Image: Too Good to Go x Longo’s

“Why it’s worked in Canada and really around the world is because it’s super simple and it’s win, win, win. Users win because they get perfectly healthy, delicious food for one-third of the price. The businesses win because they get to drive incremental traffic to their stores but also drive incremental revenue for food that they otherwise would have thrown out which was ultimately surplus to them. And we’re a social impact company. We save food from being thrown out and we’re ultimately helping to reduce food waste which is where the planet wins on our overall mission to help eliminate and reduce food waste.

Sam Kashani

“Longo’s is a wonderful partner. I think they have bold ambitions around their diversion plans and around their sustainability agenda. And we are one of many partners to be able to help them achieve that and ultimately we’re helping rescue any surplus food that they have across their 36 locations on a daily basis. It’s a wonderful partnership with Longo’s and Anthony Longo and his team in really bringing that to life and making sure they are on that mission and ambition to get to zero waste.”

Too Good To Go, a certified B Corp, was founded in 2016 and says it has saved more than 158 million meals from more than 165,000 partners in 17 countries. 

The company’s global headquarters is in Copenhagen, Denmark with its Canadian base in Toronto and regional offices in Vancouver and Montreal.

Image: Too Good to Go x Longo’s

Longo’s is a family-operated Canadian business that started in 1956 when three brothers, Tommy, Joe and Gus, opened their first fruit market. It operates stores in communities across Toronto and the GTA, as well as Grocery Gateway, the leader in online sales of home-delivered groceries.

Anthony Longo

“Food waste is a global issue that cannot be ignored. Too Good to Go is an incredible organization working to be a part of the solution,” said Anthony Longo, President and CEO of Longo’s. “Partnering with Too Good To Go supports our goals to reduce emissions, contributes to our bold zero waste ambitions, and gets us closer to achieving our goal of reaching 90 per cent landfill diversion by 2025.

“Longo’s is committed to reducing our environmental impact and partnering with like-minded organizations like Too Good To Go helps us to move closer to achieving our sustainability goals. We strive to give our guests and team members the best experience possible, and try to set an example in our industry to highlight the importance of fighting food waste and reducing carbon emissions for a happier and healthier planet.

Image: Too Good to Go x Longo’s

“Longo’s and Too Good To Go’s missions are akin to each other. We are both committed to identifying sustainable solutions to reduce food waste, which is a significant problem in Canada – Canadians waste the equivalent of $1,800 of food per year. Our partnership with Too Good To Go allows us and our guests to be a part of the solution. Purchasing a surprise bag saves the equivalent of 2.5 kilograms of CO2 emissions, lowering their carbon footprint; and we can all feel good about that.”

In its recent 2021 Sustainability Report, the grocery chain identified key pillars to fulfill Longo’s purpose and mission, of which Environmental Stewardship is one, added Longo.

“We’re committed to achieving those goals including diverting 95 per cent of waste from landfills by 2025. Our partnership with Too Good To Go can play a critical role in getting us there,” he said.

“Reducing food waste has always been top of mind as a grocery retailer because we recognize it can help us dramatically reduce our environmental impact.  In addition to Too Good To Go, Longo’s operates several programs to keep the food in our stores from going to waste. As an example, we are able to transform our products into ingredients for multiple uses. And, in 2021, we are proud that we diverted more than 71 per cent of waste from landfill by donating more than 203,000 kilograms of surplus food from our stores to organizations in need and sponsoring a community food waste reduction pilot project in Guelph.” 

Image: Too Good to Go x Longo’s

Kashani said his mission is around democratizing the fight against food waste.

“So anywhere, in any establishment, whether a single, family-owned business or a national chain with thousands of stores, is on our platform and we’re working with them,” he said. 

“Anywhere that there is food we ultimately work with them . . . and across verticals, retail, restaurants, hotels that certainly have food, canteens and cafeterias, etc, etc.”

He said currently Too Good To Go has more than 3,400 businesses on its platform.

Mezza Lebanese Kitchen Partners with Crombie REIT on Expansion in Atlantic Canada [Interviews]

Mezza Lebanese at Scotia Square (Image: Crombie REIT)

Mezza Lebanese Kitchen has partnered with Crombie REIT to create a recipe for success as the restaurant group continues to expand its footprint across Atlantic Canada.

It is part of the foodservice company’s growth strategy as it looks to reach more consumers in Atlantic Canada and eventually beyond with a growing franchising model.

Peter Nahas

Peter Nahas, Vice President of Business Development and Franchising, said the company has a total of 14 locations currently with four more under construction, bringing it up to 18 by the end of the summer and another five under development for early next year. 

“Over 20 locations in the next 12 months. Certainly been growing. It’s been quite the success over the last 30 years but just in the last five or so have really been the franchise growth.”

Currently, it has eight corporate stores and six franchise stores but everything going forward will be franchise. Nahas said five locations are currently in Crombie properties with three under construction and a ninth next year. 

Mezza Lebanese Kitchen (Image: Fathom Studio)

Nahas said the relationship with Crombie began in 2014 when it opened its first location with the REIT in the Scotia Square food court in Halifax. 

“Quickly thereafter we opened up our second with Crombie in Downsview Plaza in Lower Sackville and then really it just started going from there,” said Nahas.

“It’s just been a great partnership that we’ve had with them where they really have a great power centre and usually a good retail mix that we’re looking for that does well for our brand. It’s been a great recipe for us to work with Crombie where we know who is usually going to be in the mix, we know what we can expect from our landlord. I think it’s a good partnership for the long term.”

Crombie has 294 properties across Canada totaling 18.5 million square feet. Retail comprises about 15.4 million square feet of the REIT’s overall portfolio.

Andrew Watt, Vice President, Retail Leasing for Crombie, said Mezza is a great fit for Crombie’s properties.

Andrew Watt

“They generally nicely augment our existing tenants at many of our plazas which are focused on combining need space retail with food and other retail that fills gaps in the various communities that we’re in,” said Watt.

Watt does see further expansion of the relationship in the future.

“What makes them so successful is they have a really strong brand and they back it up with a great product combined with many, many years of experience,” he said. “I’ve seen them replicate this over the nine properties that they have with us.

Mezza Lebanese Kitchen (Image: Fathom Studio)

“They’re very consistent in their branding, they’re consistent in the products that they deliver. It will be a challenge coming into markets like Ontario where you already have several similar established brands . . . but they really do own the market I would say in Atlantic Canada right now.

“Once you have a partnership like we do with Mezza and you’re able to come up with a precedent lease – they understand what our requirements are and we understand theirs – I think it’s very easy to replicate across the portfolio. We’re doing that not only with independents but we also do it with nationals as well.”

Mezza has its roots serving up fresh, authentic Lebanese food more than 30 years ago. In 1990, it began with the parents of Nahas opening the family-run business after immigrating from Lebanon to Halifax where they opened their first restaurant in the Halifax Shopping Centre food court.

“It wasn’t Mezza at the time but it was a location that we actually still have today 30 years later,” said Peter Nahas. 

TONY AND PETER NAHAS. IMAGE: FACEBOOK.

Today, Peter and Tony Nahas own the company. Tony is the company’s President and CEO. 

“Tony and I obviously grew up in the business. Being a family-run business, your typical immigrant story where the two sons, the two daughters, the mother and the father, they all work in the business and they make it what it is. So you essentially put food on the table,” said Peter Nahas. 

“While Tony and I grew up in it, we took over the business in 2012 and at the time we had three different restaurants with the family, all under different brands, all under different menus, one was fine dining, one was a food court, one was in a downtown late night pizza shop. But it was in 2012 that Tony and I decided to open up Mezza Lebanese Kitchen with the menu that you see today, with the branding. We revamped everything. 

“And it blew the doors open. We did great. Sales were fantastic. We opened in a business park in Dartmouth. With the first location obviously came the second and the third and we started rebranding what our existing ones were and by essentially 2016 we had six corporate locations all under the Mezza Lebanese Kitchen brand. In 2017, we began to start franchising and had four locations franchised in basically six months. We really took an aggressive approach pretty quickly.”

Mezza Antigonish at 26 College St (Image: Facebook)

Peter Nahas said the company has eventual plans to grow beyond Atlantic Canada. 

“That’s always been the plan and I’ll say it’s the longer-term plan that’s turned into the short term. Where most of the Maritimes is now sold other than Newfoundland being the biggest opportunity still available in Atlantic Canada, we’ll be moving westward pretty quickly. PEI has been sold. Major markets other than Saint John, New Brunswick have all been sold and Nova Scotia is all gone. 

“So for territories all that’s going to be left outside of Atlantic Canada and the Maritimes. So certainly the plan is to keep growing westward for Ontario, Alberta and everywhere in between.”

Mezza has a lengthy history of winning awards including Business of the Year with the Halifax Chamber of Commerce and Tony Nahas capturing Entrepreneur of the Year with Ernst & Young, in Hospitality and Tourism, in 2016.

Aritzia to Double Size of Yorkdale Store in Toronto Amid Retail Expansion [Interview]

Current Aritzia and Future Expansion at Yorkdale Shopping Centre (Image: Craig Patterson)

Retailer Aritzia is planning to open its redesigned and redeveloped store in the Yorkdale Shopping Centre in time for the holiday shopping season.

And the location will include its unique new A-OK Café concept.

Karen Janes

“Our current boutique is approximately 10,000 square feet, and we are increasing its square footage by almost 9,000 square feet for a total of almost 20,000 square feet. We have been in the Centre since 1999. Our space at that time was nearly 5,000 square feet and in 2017 we moved to our current space,” said Karen Janes, Executive Vice President, Real Estate boutique Development, for Aritzia.

“The biggest key feature will be the large wrap-around video screen at the exterior of the boutique. Other key features include Aritzia’s exclusive A-OK Café and two-storey brick arches on the boutique front facade, one-of-a-kind vintage furniture from Italy, Denmark and France, open concept fitting rooms with two private shopping areas, and hand painted sales floor and ceiling covered murals. 

“The construction for the expansion will be phased, but we are aiming to open the majority of the space by the holiday season this year.”

Future Aritzia Expansion at Yorkdale Shopping Centre (Image: Dustin Fuhs)
Nike, Old Navy, H&M, Zara, Massimo Dutti and the Future Aritzia Expansion at Yorkdale Shopping Centre (Image: Dustin Fuhs)

Janes said the retailer currently has 112 boutiques, with 68 permanent boutiques in Canada and 44 in the United States, complementing its digital boutique Aritzia.com.

In the past year it has opened one new boutique in Canada at Montreal Premium Outlets in Mirabel, Quebec and six new boutiques in the United States.

She said the company has a total of six planned openings for the rest of 2022: three expansions which include the Markville Shopping Centre in Markham, Ontario; CF Polo Park in Winnipeg and Washington Square in Portland as well as three new boutiques at Stanford Shopping Center in Palo Alto, California, Fashion Outlets of Chicago and Shops at La Cantera in San Antonio.

Aritzia Westfield (Image: Aritzia)
Aritzia Fairview (Image: Aritzia)

“With every expansion and opening, our goal is to provide our clients with an aspirational environment. Many of the elements and design ideas will be integrated in future boutiques in an organic way,” explained Janes. 

“When we think about expanding our footprint, we look at premier locations that provide us the runway to connect with both new and existing clients through engaging service, beautiful product and aspirational environments. As we look ahead, we are well-positioned and excited for continued growth through the expansion of our boutiques across both Canada and the US.

“We opened our first boutique in Ontario at Yorkdale in 1999 and have gained many loyal clients here. By expanding our Yorkdale location, we are able to share our beautiful product, aspirational space and provide a one-of-a-kind Everyday Luxury shopping experience with our clients. The opportunity to expand in place allows us to offer our clients greater product assortment, more tailored services, and the addition of our A-OK Café concept.”

A-OK at Aritzia Somerset (Image: Aritzia)
A-OK at Aritzia Somerset (Image: Aritzia)

The retailer describes itself as a design house with an innovative global platform. 

“We are creators and purveyors of Everyday Luxury, home to an extensive portfolio of exclusive brands for every function and individual aesthetic. We’re about good design, quality materials and timeless style – all with the wellbeing of our People and Planet in mind,” added Janes.

“Founded in 1984, in Vancouver, Canada, our world-class team creates immersive, and highly personal shopping experiences in our 100+ boutiques throughout North America and at aritzia.com to everyone, everywhere.”

Levi’s Opens First-of-its-Kind 6,600 Sq Ft Concept Store at Hudson’s Bay Flagship in Downtown Vancouver [Interview/Photos]

The new Levis pop-up store in the Hudson Bay building in downtown Vancouver, B.C., on Friday, August 19, 2022. CPimages / Jimmy Jeong

Levi’s has opened a new premium shop-in-shop experience at Hudson’s Bay in Downtown Vancouver.

Nicolas Versloot, Managing Director of Levi’s Canada, said the total selling space is more than 6,000 square feet and is located in a high-traffic lower ground floor level with several access points immediately entering the store.

Nicolas Versloot

“We chose this location because we saw an opportunity to deliver an elevated Levi’s experience in a high-traffic downtown location in Vancouver. This complements our Park Royal-owned and operated store and gives us the space to house a tailor shop to give customers the opportunity to make an individual statement on the products they buy, be it with patches or embroidery or a design of their own,” he said.

“This is the first of its kind in that we have added more digital technology to provide better customer service and appeal to the more fashion-conscious consumers for whom digital is a constant in their lives. Not only do we have style advice and continuous communication with the stylist from the fitting room, but we also have locations for social media or image sharing with friends which is a shopping habit of the Gen Z customer.”

The new Levi’s pop-up store in the Hudson Bay building in downtown Vancouver, B.C., on Friday, August 19, 2022. CPimages / Jimmy Jeong
The new Levi’s pop-up store in the Hudson Bay building in downtown Vancouver, B.C., on Friday, August 19, 2022. CPimages / Jimmy Jeong

The retailer describes the new location as a “6,600 square foot immersive experience that offers styling, product tailoring and customization, tech-enabled fitting rooms and a larger assortment of the brand’s favorite products.”

Levi’s says it has reimagined and digitized its fitting rooms for a seamless and effortless experience interacting with stylists on the floor to ask for an alternative style or fit, request heels or a belt to help visualize how the look will wear after purchase and to offer additional inspiration on pieces that help complete the wearers’ look – all at the touch of a button.

At the heart of the experience is the Levi’s Tailor Shop, where customers can work with a skilled Levi’s Tailor to make sure the jeans fit exactly the way they want them to —whether that means simply cropping a hem, tapering the leg or adjusting the waist. From coloured shank buttons and rivets to patches, to pocket linings, to chain stitching and embroidery, the Levi’s Tailor Shop offers a full range of customization options that ensure each pair of jeans can be a one-of-a-kind creation, adds the company.

“As this is a first we are evaluating the consumer’s response before we commit to further expansion,” said Versloot.

The new Levi’s pop-up store in the Hudson Bay building in downtown Vancouver, B.C., on Friday, August 19, 2022. CPimages / Jimmy Jeong
The new Levi’s pop-up store in the Hudson Bay building in downtown Vancouver, B.C., on Friday, August 19, 2022. CPimages / Jimmy Jeong

“As a leading retailer, we have a duty to the industry and the category to provide reasons to shop in a brick-and-mortar environment. We know how important fit and feel are to our fans. Post-COVID, which saw a huge swing to the convenience of online shopping, we had to innovate in a way that reminds shoppers of the benefits of trying on products, of having styling options to create an individual look, and an experience that is innovative, different, and worthy of repetition and recommendation.

“With consumer behaviour shifting in the ever-changing retail landscape, Levi’s continues to prioritize how we deliver our iconic products and impactful brand experience. Our goal was to provide a premium one stop shop in a coveted, high-traffic area, perfect for engaging with Levi’s fans who want to connect with the brand, and who are searching for a retail experience as well as their dream pair of Levi’s.”

In a statement, Laura Janney, Chief Merchant, The Bay, said: “Levi’s is a brand that has transcended generational fashion eras and remained a must-have wardrobe staple in our customer’s closets for years. This shop represents Levi’s continued innovation, quality and latest fashion in an environment that inspires shoppers as they discover and connect with an iconic brand.”

Future Levi’s Pop-up at Yorkdale Shopping Centre (Image: Craig Patterson)

A second similar Levi’s storefront is set to open soon at Toronto’s Yorkdale Shopping Centre as well. Construction hoarding has been up for several months now.

Video Interview: What Are The Current Challenges Facing The Retail Industry in Canada?

Video Interview: What Are The Current Challenges Facing The Retail Industry in Canada?

Carrie Kirkman, President, Kirkman Consulting, and Executive Director, Sympli, discusses the current challenges faced by the retail industry in Canada.

Kirkman talks about the retail landscape today, issues such as labour, supply chain and inflation, what are consumers looking for, the future of retail, her background in the industry and why she chose retail as a career path.

Over her career, Kirkman has had leadership and executive roles at Nine West, Global Brands Group, Sears Canada, Jones Apparel, Hudson’s Bay and Liz Clairborne.

The Video Interview Series by Retail Insider is available on YouTube.

Connect with Mario Toneguzzi, a veteran of the media industry for more than 40 years and named in 2021 a Top Ten Business Journalist in the world and the only Canadian – to learn how you can tell your story, share your message and amplify it to a wide audience. He is Senior National Business Journalist with Retail Insider and owner of Mario Toneguzzi Communications Inc. and can be reached at mdtoneguzzi@gmail.com.

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Mejuri Opens 1st Mall Location at Toronto’s Yorkdale, with Plans to Triple Store Count by the End of the Year [Interview]

Mejuri at Yorkdale Shopping Centre (Image: Mejuri)

Mejuri, the category defining fine-jewelry brand, has opened its second store in Toronto and its first enclosed mall location at the Yorkdale Shopping Centre.

“This will be Mejuri’s very first enclosed mall location, which is very exciting. We chose Yorkdale as it is one of the top performing malls globally, and home to an array of luxury brands. With our highly-engaged community, especially in our homebase of Toronto, Yorkdale offers our community a second retail option in the market. Yorkdale’s doesn’t only have a strong draw within the Greater Toronto Area but also internationally,” said Majed Masad, Co-founder and President of Mejuri.

Majed Masad
Majed Masad

“This store is also the first representation of our new design vision and direction for Mejuri – a bolder, playful and artful take while creating a localized experience. In addition to new custom fixtures and materials, the store is designed to create an approachable in-person experience of the brand and all it stands for: jewelry as an expression of self. Customers are encouraged to shop the necklace wall, product displays, and bespoke elements, providing a sense of empowerment to style yourself – though our experienced stylists are always nearby for advice. 

“A key feature is the storefront – drawing inspiration from the Jenna Lyons Signet Pinky Ring, a special piece created for International Women’s Day. The subtle movement of the slate-esque tile and chamfered windows elevate the storefront with the boldness of the metal window wells to frame the jewelry and store experience.”

Mejuri at Yorkdale Shopping Centre (Image: Mejuri)

Masad, with partner in work and life, Noura Sakkijha, created the brand in 2015 and opened its first location in Toronto on Dundas Street in July 2018. It has since expanded to 12 stores across North America and the UK., including Yorkdale. 

“Toronto represents the beginning of Mejuri; it is our homebase,” said Sakkijha. “Many of our very first Toronto customers are still shopping with us and interacting with us six years later. Even while we expand globally, the relationships we hold with our community here especially empowers us to continue to deliver new stores and pieces.”

Noura Sakkijha

Masad said Mejuri was created to disrupt an archaic industry and create a brand that is relatable to the modern consumer. 

“As a third generation jeweler, Noura understood that the market is fragmented with large jewelry brands owning a small share of the global jewelry market and most customers not having a single brand they have loyalty towards. We also found that many of these brands are outdated, with high luxury markups and lacked focus on community and the brand experience. This dynamic in the industry reinforced our belief in creating a brand that has a fresh, modern take on the category; one that reflects the values of our generation by encouraging individuals to purchase jewelry for themselves with or without an occasion. We love to say buy yourself the damn diamond,” he said.

“What differentiates us the most, is our relationship with our community, and our understanding that Mejuri is much more than a fine jewelry brand. We pioneered the ‘drop’ model in fine jewelry with new launches dropping weekly so that we could sustain an ongoing dialogue with our customers. As a result of our community focus, we have shipped over two million pieces and have garnered an Instagram following of over one million followers. The response from our community and the way they celebrate themselves and others has been incredible. We’re continuously inspired by the way they uplift one another, which is why we created the Empowerment Fund in order to provide the tools and resources for underrepresented women and non-binary individuals to succeed.”

Image: Mejuri
Image: Mejuri

Masad said the company intends to triple its store count by the end of 2022, bringing it to over 20 stores across North America and the U.K. 

“We have seen tremendous performance in our retail stores that have truly surpassed our projections. Our customers are seeking a personalized, in real life experience with us and as a result, they’re purchasing more. It is our hope that our retail expansion provides more accessible touchpoints for our customers, no matter where they are.  We do have some exciting news coming down the pipeline in Canada specifically, and will be able to share that later this Fall,” he said. 

The brand is a good fit in its newest location. The company says Yorkdale  is one of the top performing malls globally. With over 18 million annual visitors, it is home to a number of international retailer’s first stores in the Canadian market, including some of the biggest and most luxurious brands in the world, such as Louis Vuitton, Cartier, Valentino, Ganni, Bottega Veneta and Celine among others. 

The facade of the Yorkdale location is inspired by the Jenna Lyons Signet Ring for its simple geometry and boldness, which launched earlier in 2022 for International Women’s Day. The space also echoes the décor of Mejuri’s existing 10 stores across North America and the U.K. with custom modular mirrors, millwork and jewelry displays, all designed in-house. The L shaped bar allows customers to connect with Mejuri’s experienced stylists to garner counsel on how to stack and layer their pieces. Intimacy is evoked within the space by having the collections displayed within reach on ring bars and necklace wall displays, as if you were trying on a friends’ personal collection, says the company.

Habitat for Humanity ReStore Looks to Expansion Amid Growth in Second-Hand Market [Interview]

Image: Habitat for Humanity ReStore

Habitat for Humanity ReStores are home and building supply outlets that accept and resell new and gently used building materials.

And the concept continues to gain momentum throughout the country, capitalizing on the burgeoning consumer trend of spending money at secondhand and used retailers.

It began with its first store in 1991 in the Winnipeg area and today there’s 110 locations across Canada coast-to-coast. There are more than 1,000 stores worldwide.

“Right now, we’re about an $80-million business in Canada,” said Daryl Morrison, National Manager for the Habitat Restore, who takes care of all the initiative’s procurement, product and distribution across the country.

“The ReStore supports the local (Habitat for Humanity) affiliate and there’s 49 Habitat affiliates.”

Image: Habitat for Humanity ReStore

Founded in 1985, Habitat for Humanity Canada is a national charitable organization “working towards a world where everyone has a decent and affordable place to call home”. 

Habitat Canada says it brings communities together to help families build strength, stability and independence through affordable homeownership. 

“With the help of volunteers, Habitat homeowners and 50 local Habitats working in every province and territory, we provide a solid foundation for better, healthier lives in Canada and around the world. Habitat for Humanity Canada is a member of Habitat for Humanity International, which was established in 1976 and has grown to become a leading global nonprofit working in more than 70 countries.”

Morrison said he believes the ReStore concept will continue to grow in Canada.

“There’s a lot of secondhand stuff on the market. We don’t want anybody necessarily throwing it out. Last year alone, we diverted 43,000 tonnes of product from landfill all across the country,” he said. 

“Definitely I see growth across the country in the secondhand market.”

Image: Habitat for Humanity ReStore
Image: ReStore

Morrison said each ReStore is unique, offering consumers a wide variety of products for a home – from construction materials to furniture and appliances at discounted prices. Some stores even sell books. 

Revenue generated from the stores goes back to help Habitat for Humanity in its home building efforts throughout the country. 

Morrison said the venture receives its items that it sells through donations as well as national donors that include several big box retail chains. 

“We have a small procurement team and we look after national donors that have multiple locations across the country,” he said. “Overstock. Returns is a big, big business for us right now. There’s so much returns right now (in the retail industry).

“If you can’t handle all these returns, please donate them and we can get some money back in the markets for them to support our mission. There’s just so much out there and we just need to get a grasp of it.”

Unique Toronto-Based ‘Boa Boutique’ Upgrading Retail Strategy Including Store Renovations following Pandemic Pivot [Interview]

Image: Boa Boutique

Boa Boutique, a women’s fashion store known for its uniqueness, is looking to improve its in-store experiences, live selling, its website, and its social media accounts – the four main channels of selling to complimenting the retail element.

Starting in 2001, its first location was at Yonge and Lawrence in Toronto. Boa Boutique now has two locations – one in Toronto and the other in Oakville, where it has recently moved storefronts. 

Daphne Nissani

The Oakville store moved six blocks from its original location and is now at 125 Lakeshore Road. Boa Boutique was at its previous location for 13 years; however, decided to move into a much larger space to allow for more growth. 

“The space is close to double, I moved because I had the opportunity and I was able to pivot quickly,” says Daphne Nissani, the owner and founder of Boa Boutique. “I just took advantage of what was available and instead of being constantly afraid to make a move. So, I got a bigger store, negotiated a better lease, and better opportunities.” 

The new store is 2,000 square feet and opened in June 2022. 

Image: Boa Boutique

Products customers can find include jumpsuits, workwear, tops, dresses, accessories, and more. Nissani said she is always looking to add new clothing that is sustainable, comfortable, and unique. 

“We look for looks that convert from day to night, provide comfort, and that are unique which is important to us as we want to have something that is a bit different so that you don’t look like everybody else as I am very committed to being unique. I have a sustainable element because I am a conscience fashion buyer. I look for products that have some element of sustainability, whether that is their carbon footprint, upcycled fabrics, or sustainable fabrication such as ethical leather.” 

Live Selling – A Lifeline During the Pandemic 

Image: Boa Boutique

Boa Boutique started live selling on its Instagram account as of March 2020 due to the pandemic. 

The live selling happens a couple of times each month where customers can participate in an auction. 

“We will do a live auction which is a sell of discounted items so it may attract a specific customer, or some people join for fun. Basically, you just hop on, we are live trying on clothes, with some closeup shots, and you claim it on the live feed. Everything is exchangeable, even sale items are still exchangeable so there is no commitment. Selling live was our lifeline throughout the pandemic and now we are going to continue to sustain and grow the selling channel.” 

Image: ShopBoa.ca

Nissani said the live shopping channel has also created a new sense of community for Boa Boutique as customers are interacting more together and with the store. It has also been attracting customers from all over Canada to even as far as the United Kingdom.

“We have reached more customers all over Canada. People were really grateful during the lockdowns and during that time there was a sense of community. People online became friends just because they talked to each other so regularly on the live feed.”

To date, the live feed has completed about 115 shows. The next step will be to improve the live selling platform so customers can directly purchase the item on Instagram instead of buying through its website.  

Updating All Four Selling Points 

Nissani said she is looking at revamping the live selling experience, social media accounts, and re-develop its website.

Boa Boutique’s Beaches location at 2116 Queen Street East in Toronto is the second location. It’s currently in the works to be remodelled and will re-open in January 2023. 

“I am working on the drawings right now to remodel that location, so once both stores are more updated, I want to be able to sustain a comfortable relationship with customers who shop in-store, through social media, on the website, and also on the live selling – those four main streams and everything else that compliments the retail experience.”

Image: Boa Boutique

The 900 square foot store will be getting a new look as the façade will be transitioned to all glass along with an interior redesign. Originally, this project was supposed to be done this season; however, because of lack of resources due to the pandemic, Nissani said it was pushed back until January. 

“Right now, I am focusing on just online and continuously sustain and increasing my live selling format because that has been a lifeline throughout the pandemic, and I think it is just something that has proven to be a model for sales, so I am just trying to improve it with my team. I want to make sure our stores have a feel-good environment, making sure all customers get help in what they are looking for, and that everyone feels welcome.”

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