Salesforce is hosting a free online event on Tuesday, June 22 featuring a fireside chat with Brian Solis, Global Innovation Evangelist at Salesforce. It will take place at 12pm Eastern/9am Pacific Time where he will discuss the business shift to digital over the course of the pandemic with an eye to customer-centred engagement. [Register Here]
Retail is changing at an unprecedented time. To meet post-pandemic expectations, retailers are looking to transform their operations via accelerating digital transformation while at the same time modernizing their workforce management strategies to better empower their service agents and store associates.
About 80% of customers say that experience is as important as product or service, which means it’s imperative that retailers take a customer-first approach to enhance the end-to-end shopping experience and achieve new levels of loyalty. Becoming a digital-first business involves leveraging data to understand shopper habits during times of change which allows businesses to pivot their processes, products, and services seamlessly to meet and exceed customers’ expectations.
Join Brian Solis, a world-renowned digital anthropologist, 8x best-selling author, and futurist who serves as Global Innovation Evangelist at Salesforce, to learn how to accelerate service innovation for Generation-Novel (a cross-generational market majority of digital-first customers), and how retailers can transform their post-pandemic operations into a seamless customer engagement engine to drive business growth and loyalty.
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