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Post-Pandemic Retail: How to Compete and Thrive

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Retailers are all too familiar with the changes that have been advanced and accelerated because of the pandemic. But what now? How do retailers get beyond recovery and once again thrive? What are retailers in other markets around the globe discovering in fulfilling and exceeding consumers evolving needs?

RCC STORE 21 Conference, a fully online experience, explores these tough questions. From September 13-16, 2021, leading retailers and industry experts come together to share insights and strategies on how these ongoing transformations in the retail sector are being harnessed to build stronger retail brands and even more relevant retail experiences.

Combining pre-pandemic trends and post-pandemic possibilities, Paul MartinChairman Global Retail Group & UK Head of Retail, KPMG, will speak on the Future of Retail: How to compete and win in a post-COVID world, and explain why the retail market is changing, what the winning business models of the future will look like, and how retailers can achieve this transformation.

With so many new avenues of connection between retailers and shoppers, investments in technology are key to fostering growth and resilience in constantly changing markets. Reimagining and optimizing the technological approach to supply chains, web presence, and physical stores is integral in maintaining optimal and efficient customer experience.

Michelle Grant, Senior Manager, Strategy and Insights, Salesforce, and Frank Zitella, President, Chief Financial and Operating Officer, DAVIDsTEA, will present Digital transformation amidst retail’s new normal. The session will dive into the five key investment areas that retailers must embrace to be successful for the future.

As retailers strengthen their online storefronts, they are also looking at how to plan for the   fundamental changes brought on by shoppers’ new anxieties, preferences, and goals.

Eric Morris, Director of Retail & Services, Google Canada, will talk about Google insights on the 5 new consumer habits that will forever change retail. In this session, Morris will explore five major habits that have changed the Canadian shopper, why they’re here to stay, and how retailers can prepare.

As consumer values continue to shift, understanding their changing physical, emotional, and mental wellbeing values is critical.  At RCC STORE 21, world renowned global market research firm, Mintel, will share how retailers can focus on what matters to consumers now, and in the future, in their presentation Moving to the next normal: How brands can help make a differenceJoel Gregoire, Associate Director, Food & Drink, Canada, Mintel, and Carol Wong-Li, Associate Director, Canada Leisure & Lifestyle Reports, Mintel, will review consumer’s new core values and how companies can adeptly and uniquely address these needs in ways that reinforce their own brand identities.

While retail’s nuanced complexity continues to grow, there are emerging themes and best practices from around the globe that are showing retailers where they can uniquely make a difference and thrive. RCC STORE 21 is the ideal opportunity to learn, share, and network with other retailers to uncover new ways of planning for your retail success.

View the full agenda for RCC STORE 21 and purchase tickets today

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