Walmart Canada in collaboration with ARC (Asset Recharge Center) is introducing smart lockers to support and enable its associates to better serve customers in its more than 400 stores nationwide. These smart lockers will manage and protect handheld devices critical to Walmart Canada store operations.
By deploying ARC device lockers, Walmart Canada is emphasizing its dedication to equipping its associates with the best tools to do their jobs, said the retailer.
“As a people-led, tech-powered company, Walmart Canada invests in tools that empower our associates to deliver great customer service,” said Lani Lindsay, VP Central Operations, Walmart Canada.
“The ARC technology is designed to support our associates, ensuring they have access to the next best available device, fully charged and in optimal working condition, ready to start their day.”
The ARC locker system combines smart charging lockers with advanced proprietary device management software, ensuring devices are charged, not missing, and fully functional. ARC employs advanced technology and a user-centric approach to anticipate and solve issues that would otherwise cause headaches for field teams at scale, said Walmart.
“Walmart Canada continues to lead the way in addressing complex retail challenges with innovative solutions, including introducing ARC device lockers to address the common retail issue of device loss,” said Douglas Baldasare, CEO of ARC.
“Our commitment to developing cutting-edge solutions that meet the evolving needs of today’s retailers, including enabling associates to have the best tools to do their job, comes to life in this collaboration with Walmart Canada.”
Walmart Canada’s nationwide rollout of ARC lockers is underway and is scheduled to be completed this year.
ARC is a leading smart-locker system for managing company-owned handheld devices that employees use to do their jobs. Handheld devices are a critical productivity driver for team members. When these devices go missing, become non-functional, or consume too much time from managers overseeing manual processes, productivity slows, time and money are lost, and employee and customer satisfaction drops. ARC’s tech-enabled solution has allowed clients to save time, money, and improved productivity surrounding this complex retail problem, said the company, which is headquartered in Philadelphia and is a division of ChargeItSpot. Since its founding in 2011, ChargeItSpot has managed millions of consumer and associate devices within the world’s largest brands.
Walmart Canada has more than 400 stores nationwide serving 1.5 million customers each day. Walmart Canada’s flagship online store, is visited by more than 1.5 million customers daily.
Related Retail Insider stories:
