IKEA Canada has opened a new Plan and order point in Gatineau, Que., expanding the retailer’s service-based footprint in the province and adding another customer access point in the National Capital Region.
The location at 1100 boulevard Maloney Ouest offers design consultation services and order support for customers planning home furnishing projects, with purchases available for home delivery or pickup at the site.
The opening marks the retailer’s 13th Plan and order point location across Quebec, Ontario and British Columbia. The company said the Gatineau site is part of its strategy to increase accessibility for customers seeking planning assistance for larger or more complex home furnishing purchases.
It held a grand opening event attended by company employees, community partners and representatives from the City of Gatineau.
“Today, the demands of life at home continue to grow and we see that many Canadians are either moving or renovating to better meet their evolving needs and dreams,” said Amadou Diop, market area manager, IKEA Canada. “We’re committed to supporting Canadians by offering customer touchpoints and services that deliver more affordable, accessible, and sustainable home furnishing solutions — no matter how they choose to shop with us.”
The company said customers visiting the Gatineau location can receive one-on-one planning support from IKEA staff for rooms throughout the home. Orders placed through the location can either be delivered directly to customers or collected onsite.
The Plan and order point also carries a limited range of IKEA products available for immediate takeaway purchases, excluding food items.
IKEA Canada said the Gatineau opening strengthens its existing Quebec network, which includes three full-size stores, four pickup locations and five other Plan and order points located in Boisbriand, Brossard, Lachenaie, Sherbrooke and Vaudreuil.
“Gatineau is a growing and vibrant community with diverse housing needs. We believe that this Plan and order point will support local residents in all stages of their lives. Whether it’s small space living, living with children, or renovation planning, we’re here to help customers in the Outaouais and national capital regions create a better everyday life at home,” said Ginette Pion, shopkeeper at the IKEA Gatineau Plan and Order Point.
Customers can book planning appointments online through IKEA Canada’s website.
Founded in Sweden in 1943, IKEA operates 574 stores in 31 countries through Ingka Group, including 15 stores and 13 Plan and order points in Canada. The company said its Canadian operations welcomed 33.3 million in-store visitors and 199.9 million visitors to IKEA.ca last year.
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