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David Nagy

Why Customer Connection Is the New E-Commerce Advantage

David Nagy -
Customer connection has become the defining advantage in e-commerce as brands balance personalization, data, automation, and long-term trust.

Ecommerce Success Starts With Understanding the Customer

David Nagy -
Insights from eTail Canada 2025 on why ecommerce success depends on brand clarity, customer understanding, and a disciplined digital strategy.

Conversational Commerce May End Traditional E-Commerce Sites

David Nagy -
ChatGPT’s Instant Checkout with Etsy and Shopify signals a major shift that could redefine how consumers discover and buy products online.

Etsy-ChatGPT Deal Signals the End of E-Commerce Websites

Craig Patterson -
Etsy and Shopify’s OpenAI deal brings conversational commerce, reshaping online shopping and threatening traditional e-commerce websites.

Canada’s GST Holiday Ends Amid Criticism and Minimal Impact

Craig Patterson -
David Nagy calls Canada’s GST holiday a failure, citing minimal retail impact, operational challenges for businesses, and unintended consumer anxiety.

U.S.-Canada Trade Tensions Escalate Over Reciprocal Tariffs

Craig Patterson -
Retail expert David Nagy discusses U.S.-Canada reciprocal tariffs, Canada's Digital Services Tax, and the impact on businesses and trade relations.

Impact of Tariffs on Small Online Retailers in Canada

Craig Patterson -
Tariffs on Canadian imports could devastate small online retailers reliant on U.S. exports. Explore strategies for resilience in a volatile market.

Canadian Small Businesses Navigate Economic Challenges in 2025

Sean Tarry -
Small businesses in Canada face economic uncertainty, cautious consumers, and high competition, requiring resilience and patience to weather the storm.

Empowering Canadian Entrepreneurs: A Conversation with Interac’s Leo Bailey and eCommerce Canada’s David Nagy [Video Interview]

Retail Insider -
Craig, Leo, and David discuss Interac's commitment to supporting Canada's small business community by fostering innovation and community connections for a stronger entrepreneurial ecosystem.

Free Money for Businesses with Online Presence: Canadian Digital Adoption Program [Video Podcast]

Retail Insider -
Craig and David discuss the Canadian Digital Adoption Program (CDAP), a $4 billion government-funded initiative to promote digital innovation and transformation for small businesses in Canada.

Online Retail in Canada Becomes Oversaturated as Industry Shifts Following Pandemic Acceleration [Interviews]

Shelby Hautala -
A rush to open online stores means there's too much competition -- and the integration with physical stores is more important than ever say experts.

Digitization of Retail in Canada is Increasing the Need For Efficient Merchant Communication in the Online World: Feature Interview

Sean Tarry -
Expert David Nagy discusses the complexities of digital communications and engagement for small-and medium-sized businesses.

Ecommerce Sales In Canada Still Through The Roof, But Shifting Away From Goods Toward Services [Feature]

Sean Tarry -
Industry experts note a shift at a time when ecommerce is exploding during the pandemic.

How a Small Retailer in the BC Interior Amassed Over a Million Social Media Followers in 4 Months

Mario Toneguzzi -
JJs Fashions in Trail began posting videos about its "hot boss" leading to explosive growth in social media interaction and brand awareness.
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