IKEA Canada has enabled Furniture Bank to reuse over 25,000 returned mattresses and 10,000 other essentials, diverting these valuable resources from landfills and providing home furnishings to over 11,680 individuals and families in need.
The Plan and order points allow customers to receive specialist support for complex purchases like kitchens and bathrooms, as part of an initiative to gain loyalty in a competitive market.
The plan includes converting existing retail locations into fulfillment units, partnering with FedEx for parcel pickups, and investing over $400 million to expand fulfillment capabilities in key areas of Canada, according to CEO Selwyn Crittendon.
The new facility aims to enhance IKEA's omnichannel capabilities, serving as a hub for store distribution and direct e-commerce order fulfillment, incorporating automation and environmentally friendly features, with a LEED Silver certification.
The Swedish home furnishings giant is growing its Canadian operations substantially with new stores planned across the country in a variety of formats.