Montreal-based Lightspeed Commerce Inc., a global leader in omnichannel commerce solutions, has unveiled its latest retail innovation: Selling on Lightspeed Scanner. The feature, now available on iPhone, is set to transform in-store shopping by allowing sales associates to complete purchases directly with customers. This eliminates the need for checkout lines and enhances personalized service.
This breakthrough comes as retailers face growing pressure to deliver frictionless and customized experiences. According to Lightspeed’s State of Retail 2024 Report, 39% of shoppers cite exceptional customer service as their top reason for spending more. The new feature empowers retailers to meet this demand head-on, addressing common frustrations such as long queues and inefficient service.
Transforming the In-Store Experience
Selling on Lightspeed Scanner equips sales associates with tools that redefine the in-store shopping experience. By enabling employees to finalize purchases directly on the sales floor, the feature eliminates the bottleneck of traditional checkout counters. Customers can enjoy a more seamless experience as transactions are completed on the spot.
The technology also enhances the role of sales associates, enabling them to deliver more personalized service. Employees can check inventory in real-time, provide tailored consultations, and process purchases without ever leaving the customer’s side. This approach not only improves operational efficiency but also strengthens the connection between retailers and their customers.
Additionally, the feature is designed for versatility. It works effectively across diverse retail settings, including pop-up shops, events, and large-format stores. By providing flexibility, Lightspeed is catering to the evolving needs of modern retailers and the dynamic environments in which they operate.
Elevating Customer Service
Personalized and efficient service is becoming increasingly vital in retail. Research from Lightspeed indicates that 42% of shoppers are open to VIP shopping experiences, such as skipping lines and receiving tailored recommendations. The new feature aligns with these expectations by enabling sales associates to create faster, more customized interactions.
“This launch marks a pivotal moment for retailers,” said Dax Dasilva, CEO of Lightspeed. “By closing the sale directly with the customer—no lines, no disruptions—retailers are meeting shoppers’ needs for speed and personalization, all while creating moments of delight that turn transactions into lasting relationships.”
Retailers using the system are already seeing results. Cody Coleman, owner of Do It Yourself Pest and Weed, shared his experience: “The new selling function on Lightspeed Scanner for X-Series with Tap to Pay has given our team peace of mind. It provides a backup ready when unexpected issues occur, without the added cost of extra hardware. Plus, we now have the flexibility to quickly add an additional register when the store gets busy.”
A History of Innovation
The introduction of mobile checkout is the latest in Lightspeed’s long-standing commitment to revolutionizing retail. The company has consistently delivered solutions that address modern challenges, from optimizing inventory management with Retail Insights to streamlining employee scheduling through enhanced Homebase integration.
These tools reflect Lightspeed’s vision of empowering merchants to thrive in a competitive landscape. By providing technology that simplifies operations and enhances customer experiences, Lightspeed helps retailers stay ahead of evolving market trends.
Why This Matters for Retailers
The benefits of Selling on Lightspeed Scanner extend beyond customer satisfaction. By enabling faster, more efficient transactions, the technology reduces bottlenecks and allows retailers to optimize their workforce. It also supports retailers in environments requiring flexibility, such as pop-up shops or busy seasonal periods, without the need for costly additional hardware.
For customers, the feature delivers a frictionless shopping experience that meets their growing expectations for speed and personalization. For retailers, it’s a valuable tool for improving operational efficiency and building long-term relationships with shoppers.
About Lightspeed
Founded in Montreal in 2005, Lightspeed Commerce Inc. has grown into a global powerhouse in retail and hospitality technology. The company’s cloud-based platform enables merchants to unify online and in-store operations, manage multichannel sales, and simplify payments. Serving over 100 countries, Lightspeed continues to lead with innovation, empowering businesses to deliver exceptional customer experiences across all touchpoints.
Lightspeed’s tools provide merchants with the capability to scale, adapt, and thrive in a dynamic market. With Selling on Lightspeed Scanner, the company is taking yet another step toward shaping the future of retail—one seamless transaction at a time.
