Unifor has officially welcomed 245 part-time workers from the Nuance Group (Canada) Inc. at Toronto Pearson International Airport. The workers, who are employed in duty-free and specialty retail stores at Pearson, voted overwhelmingly—over 96%—to join the union in late February. This move marks a significant milestone for retail workers at Canada’s largest airport as they seek better wages, benefits, and job security.
“We are thrilled to have Nuance members join Unifor,” said Unifor National President Lana Payne. “We look forward to bargaining your first contract and improving working conditions for airport workers, including pushing back against contract flipping, and making sure you’re treated with the respect you deserve.”
The diverse workforce at Nuance includes beauty advisors, sales associates, delivery personnel, specialty retail staff, and warehouse workers. Many of these employees have faced challenges common in the retail sector, including precarious employment, fluctuating hours, and limited benefits. By joining Unifor, they aim to improve their workplace conditions and establish a stronger voice in negotiations with their employer.
Fighting for Better Conditions
One of the primary reasons Nuance workers sought union representation was to address concerns around wages, benefits, and contract flipping—a practice where companies repeatedly replace contractors to avoid long-term employee commitments. Unifor has been actively advocating against this practice, emphasizing the need for stability and fairness in employment at Canada’s airports.
“This unionization marks a significant step towards ensuring fair treatment and advocating for our rights in the workplace,” said Sandeep Varma, a Nuance Group employee. “Together with Unifor, we look forward to building a stronger, more supportive work environment for everyone.”
Unifor’s organizing campaign at Nuance began in January, with efforts intensifying in the weeks leading up to the vote. The overwhelming support from workers underscores the urgent need for improved workplace standards and protections in the retail sector at Pearson Airport.
The Role of Nuance at Pearson Airport
Nuance Duty Free is a key player in retail operations at Toronto Pearson International Airport, operating under the global travel retail giant Avolta AG. Avolta has a presence in 63 countries with approximately 2,200 shops located at airports, cruise liners, seaports, and tourist locations. At Pearson, Nuance operates duty-free and specialty retail stores in both Terminal 1 and Terminal 3, catering to international and U.S.-bound travelers.
The stores offer a variety of tax-free products, including luxury cosmetics, fine wines, premium liquors, fragrances, gourmet chocolates, and authentic Canadian souvenirs. Additionally, Nuance provides a Reserve & Collect service, allowing travelers to pre-order items online and conveniently pick them up at the airport before their flights. This model enhances the shopping experience by ensuring access to a wide range of products at competitive prices.
