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Popular Footwear and Fashion Retailer gravitypope Eyes Expansion

Popular footwear and fashion retailer gravitypope is contemplating expansion, and is particularly interested to expand with a larger ‘lifestyle store’ concept. Opportunity could occur in existing markets that it serves, as well as eventual expansion into new Canadian cities. We interviewed gravitypope’s founder and owner, Louise Dirks, to learn more.  

gravitypope (spelled lowercase) was founded in 1990 as a single shoe store on Edmonton’s trendy Whyte Avenue. In the mid 1990’s, it expanded its offerings to include designer ready-to-wear. gravitypope opened a location on Calgary’s fashionable 17th Avenue S.W. in the year 2000 and in 2004, a Vancouver location opened on West 4th Avenue in the popular Kitsilano area.

gravitypope’s well-curated designer clothing section became so popular that it soon warranted its own free-standing stores. In 2007, two ready-to-wear clothing boutiques, called gravitypope Tailored Goods, opened in Edmonton and Vancouver. Vancouver’s Tailored Goods is located next to gravitypope’s footwear boutique, while its Edmonton location is two blocks east of its footwear shop, on Gateway Boulevard. 

In late 2012, gravitypope opened its largest location on Toronto’s hip West Queen West. Carrying footwear, clothing, accessories and apothecary, the store spans about 4,000 square feet of retail space, as well as an additional 2,500 square feet for storage. The two-level store features a 2,700 square foot ground floor devoted to footwear, and a 1,400 square foot mezzanine for men’s and women’s clothing. 

We spoke with gravitypope founder and owner Louise Dirks, who gave insight into the retailer’s expansion plans. Ms. Dirks would like to eventually operate a collection of larger ‘lifestyle stores’, merging hard to find, quality collections of footwear, clothing, accessories, an apothecary and if the footprint permits, even on-site coffee shops. Each of these stores would ideally be in the 8,000 to 10,000 square foot range.

Ms. Dirks says that gravitypope could very well expand into other Canadian cities. The first city to possibly see a new store would be Montreal, as Ms. Dirks has received numerous email requests from locals. gravitypope will first focus its growth on current markets, however, merging footwear with fashion, and possibly coffee.  

Vancouver, for example, could see a second gravitypope store — this time, a flagship lifestyle location. Ms. Dirks says that she’d ideally like it to be on Vancouver’s tony South Granville, and that she’d also keep her current locations nearby on West 4th Avenue. Ms. Dirks says that gravitypope does exceptionally well in Vancouver, though its sales are limited due to the relatively small size of its storage area. gravitypope currently occupies just under 5,000 square feet in Vancouver, including an 1,800 square foot footwear store, an 1,800 square foot clothing store, and ancillary storage space. 

The Edmonton footwear flagship measures 1,800 square feet, and gravitypope leases almost the entire Whyte Avenue building in which it is contained. Three above-ground levels are all leased by gravitypope, housing storage, offices, and e-commerce-related activities. 

gravitypope recently opened an outlet store at West Edmonton Mall. Located on Europa Boulevard, the outlet is adjacent to British footwear retailer Doc Martens. Ms. Dirks is also Doc Martens’ Edmonton franchisee.

gravitypope carries a mixture of trendy and luxury labels in its stores, as well as a new private-label footwear brand, currently accounting for between 8% and 10% of sales. Popular Spanish-based footwear brand Camper is Gravitypope’s number one selling brand, and it carries other footwear brands such as Alexander Wang, Cydwoq, Coclico, Chie Mihara, Church’s (owned by Prada), Comme des Garcon PLAY, Fiorentini & Baker, Isabel Marant, John Fluevog, Jil Sander Navy, John Varvatos, Moma, Repetto, Veronique Branquinho, and many others. Clothing designers such as Band of Outsiders, Carven, Filippa K, Maison Kitsune, Marni, Moncler, Paul Smith, Rag & Bone are featured. An impressive roster of accessories designers and apothecary are also featured, and all designers are listed on Gravitypope’s website. 

Ms. Dirks says that, moving forward, any new stores will be streetfront locations, as opposed to stores within shopping centres. It’s a personal preference for Ms. Dirks, especially given gravitypope’s tremendous success with its current streetfront locations. Ms. Dirks says that gravitypope’s sales are growing year-over-year. Besides its productive brick-and-mortar locations, gravitypope also enjoys a robust e-commerce business, with online sales now accounting for over 10% of sales. 

We’ll be sure to keep you updated on gravitypope’s store expansion. 

*All photos are via gravitypope’s website. 

Aritzia Opens Largest Canadian Location

ARITZIA
PHOTO: ARITZIA

This week, popular Vancouver-based women’s fashion retailer Aritzia opened its largest Canadian location. Measuring almost 7,900 square feet, the West Edmonton Mall store features custom flooring, artwork, and a wide selection of women’s clothing and accessories. 

Located on the mall’s main level overlooking The Ice Palace, Aritzia’s new store is actually an expansion of its previous location. When Marciano‘s adjacent 3,310 square foot store recently became available, Aritzia decided to merge it with its existing 4,580 square foot space.

After moving into a temporary location nearby, Aritzia gutted both shops to create a completely redesigned, unified flagship. Aritzia already boasted exceptional productivity at its Ice Palace location, which enjoys some of the highest pedestrian traffic in the busy mall. 

Aritzia locations are designed individually, making each one somewhat unique in appearance. The West Edmonton Mall location features a light and bright aesthetic, including terrazzo flooring and an assortment of plants throughout the store. Fitting rooms are adorned in white oak, and the store features an impressive white marble cash desk. A custom-designed buck sculpture serves as a backdrop for the store’s lounge area, and a specifically curated collection of artwork is featured throughout the sales floor. Vintage-inspired furniture pieces are also featured at the front of the store, creating an artfully-inspired space showcasing an expanded assortment of women’s fashions. 

Aritzia is in the process of expanding its current store base, including opening free-standing stores for its TNA and Wilfred brands. This week, Wilfred opened its first Vancouver store, adjacent to Aritzia’s Robson Street flagship. Next month we’ll be interviewing Aritzia CEO Brian Hill on his plans for the retailer’s further expansion. 

Founded in 1984 by Mr. Hill, Aritzia’s target market is women aged 14 to 30. Much of the clothing sold in its stores are its own exclusive brands, including TNA, Talula, Babaton, A Moveable Feast, Wilfred, Wilfred Free, Community, Le Fou, La Notte, Sunday Best, Paradise Mine, The Castings, SIXELEVEN and Auxiliary. Stores also carry clothing from brands such as Citizens of Humanity, Mackage, Six Eleven, La Notte, Marc by Marc Jacobs, Nike, Levi’s, Ebbetts Field, A Gold E, Havaianas, and J Brand Jeans.

Aritzia now operates locations throughout Canada and the United States. In Canada, the retailer operates a total of 42 Aritzia stores, three TNA locations, and three Wilfred stores.

The Greater Toronto Area has the most locations, boasting 17 Aritzia, one TNA, and two Wilfred locations. The Vancouver area has eight Aritzia stores, three TNAs and as of this week, one Wilfred location. Aritzia also operates 15 locations in the United States in major markets including New York City, Chicago, Dallas, Portland, San Francisco, Seattle and Detroit. Aritzia’s largest location in the world is on New York City’s Fifth Avenue, spanning approximately 13,000 square feet. 

Watch for our article in early 2015, where we’ll interview Aritzia’s CEO to learn more about the retailers’s future growth plans. 

DSW Designer Shoe Warehouse Reveals 4 New Canadian Locations

DSW Designer Shoe Warehouse (PHOTO: WIKIPEDIA)

*Update: The Whitby, ON location opened March 19, 2015, the Calgary Crossiron Mills location opened March 25, and the West Edmonton Mall location opens on April 10, 2015*

Popular value-priced American footwear retailer DSW Designer Shoe Warehouse has revealed four new locations, including its first for Western Canada. We interviewed Town Shoes/DSW Canada CEO Bruce Dinan to learn more. 

The four new stores will open in spring of 2015 (April, tentatively), all measuring between 20,000 and 22,000 square feet. Three will be in Alberta, and one in suburban Toronto. The locations include: 

Edmonton: West Edmonton Mall: DSW will open on the second level of the mall’s ‘Phase One’, in the wing anchored by Sears. Located in North America’s largest shopping centre, DSW joins anchors such as Hudsons’ Bay, Target, La Maison Simons and Sport Check, not to mention hundreds of retailers and a variety of world-class attractions. 

Calgary: CrossIron Mills: Located just north of Calgary, DSW will open in the enclosed 1.2 million square foot mega mall, also anchored by Albert’a only Bass Pro Shops location.  

Calgary: Sunridge Mall: A second Calgary DSW store will also be located on the city’s north side. The enclosed 830,000 square foot shopping centre is anchored by Hudson’s Bay, Target, Sport Chek and Old Navy. 

Whitby, Ontario: Located in the RioCan Thickson Ridge Power Centre, DSW will join a number of other large retailers including Sears Whole Home, Bed Bath & Beyond, Home Outfitters, and Winners, with its largest anchor being a 130,000 square foot Home Depot. 

PHOTO: DSW

Town Shoes President and CEO Bruce Dinan runs DSW’s Canadian operations. Mr. Dinan says that DSW’s sales at its first two locations have been exceptional, warranting further Canadian stores. On August 7th of this year, DSW opened at Heartland Town Centre in Mississauga, and at Woodland Hills Shopping Centre in Newmarket. The Whitby store will be the third for the Greater Toronto Area. 

DSW also sells online, and it’s Canadian e-commerce site launched a couple of months ago. DSW’s Canadian stores also operate as fulfillment centres, shipping ordered product either to customer’s homes or to local Town Shoes-owned locations for pickup. DSW’s Western Canadian stores can therefore also act as new e-commerce fulfillment centres. 

Mr. Dinan says that more Canadian DSW locations are on the way and that in the New Year, he’ll reveal a number of new stores which will open in the fall of 2015. 

DSW’s Canadian stores are about the same size as its U.S. locations. Mr. Dinan tells us that DSW is ideally seeking Canadian retail space in the 18,000 to 24,000 square foot range. Each Canadian DSW store will have over 22,000 pairs of shoes, as well as an extensive selection of handbags and accessories. About 80% of the brands in DSW’s American stores are carried in Canada, and Canada’s DSW stores also carry brands exclusive to Town Shoes. 

DSW is hugely popular in the United States with over 430 locations in that country. Its name indicates its business model – it sells designer shoes at discounted prices. The company has hundreds of millions in cash and no debt. 

Predictions for e-commerce in 2015 by Smartling VP of Marketing, Nataly Kelly

Nataly Kelly, Vice-President of marketing at Smartling, shares her e-commerce predictions for 2015, below. 
 
Prediction No. 1: The number of languages required to reach the majority of the world’s online wallet will rapidly increase.
In the past, e-commerce vendors were able to reach a large majority of the world’s online wallet with a small number of languages. But, now that the middle class is changing and high-volumes of customers in Asia and emerging countries are coming online, e-commerce companies will need to target more countries with translated and localized content than ever before. In 2015, the number of languages required to reach the same global market share will greatly increase.
 
Prediction No. 2: E-Commerce companies will shift their focus from international traffic to conversion rates.
Companies have long-viewed website traffic as a major way of driving revenue. While conversion was still important then, more companies are now realizing that they can boost conversion rates significantly, simply by offering local, customized online experiences to existing customers from other countries. Even in countries where some English is spoken as a second language, properly translating and adapting content when it crosses borders can lead to more conversions. And, the technology is now in place to make this happen quickly and cost-effectively. In 2015, companies will begin to see translation and localization as methods to not only reach more people and gain more website traffic, but, more importantly, as a way to optimize conversions from existing international traffic.
 
Prediction No. 3: More e-commerce brands will launch mobile apps.
Mobile apps are playing a much greater role than ever before when it comes to e-commerce experiences, especially for global shoppers. In 2015, more e-commerce brands will launch translated and localized mobile apps that are not just “mobile first” but “global first.” Today, thought-leading, cutting-edge companies are realizing that mobile apps are a perfect way to reach customers in new markets.  There usually isn’t a lot of text that must be translated, so it’s an affordable way to quickly gain a global presence and drive global customer engagement faster than through traditional marketing methods.

Nataly Kelly is the VP of Marketing for Smartling, a cloud-based translation management platform provider. Her latest book, “Found in Translation: How Language Shapes Our Lives and Transforms the World,” was published by Perigee/Penguin(USA) in October 2012. She has formally studied seven languages, has traveled to 34 countries, and has obtained higher education on three continents. A former Fulbright scholar in sociolinguistics, Nataly has published articles on various aspects of Ecuadorian Spanish in academic journals from Colombia and Mexico.

Swiss Luxury Brand Fogal to Close Last Canadian Location

Luxury Zurich-based legwear and knitwear brand Fogal of Switzerland will close its last Canadian location on December 24th. Located at The Colonnade at 131 Bloor Street West in Toronto, the boutique was one of only two Fogal stores remaining in North America. Its former Vancouver shop, located at 1012 Alberni Street, closed in August of this year. 

The 646 square foot corporately owned Toronto boutique opened in the winter of 2011. 

At one time, Fogal had free-standing locations in some of North America’s most exclusive shopping areas, including Rodeo Drive in Beverly Hills and North Michigan Avenue in Chicago. All have since closed, except for Fogal’s remaining free-standing North American location at 611 Madison Avenue in New York City. 

Fogal now operates 24 boutiques internationally, including nine locations in Switzerland and six in Japan. When we reported on the Vancouver store closure in August, Fogal had 28 store locations. Fogal continues to retail at selected upscale stores worldwide. 

Given that fogal’s legwear products are intended to be sold via one-on-one salesperson interaction, it remains to be seen what the future will hold for the brand. Once considered to be the world’s most prestigious hosiery label, Fogal has struggled in recent years. 

Fogal’s first Toronto location opened in 1988, with the expansion of Hazelton Lanes shopping centre. At the time, it was considered to be a major coup for Toronto, as few cities boasted free-standing Fogal locations. Hazelton Lanes, at the time, was considered to be one of the world’s most prestigious shopping plazas, boasting boutiques such as Hermes, Valentino, Emanuel Ungaro, Gianni Versace, Krizia, Guy Laroche, Givenchy, Davidoff, Penhalligan’s, Polo Ralph Lauren and Yves Saint Laurent Rive Gauche, among others. All have since closed, and the mall is slated for major redevelopment, to be rebranded as ‘Yorkville Village’. 

 

Icebreaker GM Discusses Canadian Store Expansion

Icebreaker at CF Chinook Centre

New Zealand-based merino wool outdoor and sport clothing designer and manufacturer Icebreaker plans to grow its Canadian store count, following successes in its wholesale division and at its current Canadian locations. Today, the company’s fourth flagship opens in Calgary and according to its Canadian General Manager, more locations will follow. 

Icebreaker is the world’s largest merino outdoor apparel company. Founded in 1994, the company is privately held and headquartered in Auckland. It’s products are now carried in over 5,000 outdoor and sporting goods stores in 50 countries around the world. Its international network of 25 ‘TouchLabs’ includes 13 North American locations. Of those, three (and soon four) are in Canada. 

Icebreaker at CF Chinook Centre

‘TouchLabs’ are Icebreaker’s free-standing stores, distinguished from its shops-in-stores which it calls ‘TouchPoints’. Today, a 1,380 square foot TouchLab opens at Calgary’s Chinook Centre. The store’s design will be contemporary yet rustic and will launch the brand’s new ‘Body Fit Bar and Shop’ concept — a space dedicated to profiling the brand’s collection of base layers. The Calgary TouchLab will feature Icebreaker’s complete line of merino wool apparel including outdoor, run, fitness, kids, underwear and travel and lifestyle collections, along with socks and accessories — all made from merino wool sourced from the Southern Alps of New Zealand.

“As a brand that strives to inspire adventures in nature, Icebreaker is excited to bring our fifth Canadian retail location to Calgary, a city in close proximity to mountain resorts and outdoor recreation where people share our passion for the outdoors,” says Justin Walford, General Manager of Icebreaker Canada. “Canada is one of Icebreaker’s highest performing countries, largely due to the premium Canadians put on investing in high quality outdoor apparel. This flagship store will amplify Icebreaker’s tremendous network of existing retail partners who offer the Icebreaker range in Calgary, and introduce thousands of new winter and summer sports enthusiasts to the brand through our prime Chinook location.” 

Icebreaker at CF Chinook Centre

We interviewed Mr. Walford on Icebreaker’s Canadian store expansion. Currently, the brand has three Canadian TouchLabs — two in Vancouver and one in Montreal, as well as an outlet at the Toronto Premium Outlets. Mr. Walford says that the brand is interested in opening free-standing TouchLabs across Canada, but that it will do so carefully. The company has an excellent relationship with its Canadian wholesale vendors, to the point that some vendors have opened TouchPoint shops-in-stores to profile Icebreaker’s extensive product assortment. To be respectful to wholesalers and to maintain its excellent relationships, Icebreaker will selectively review opportunities for free-standing TouchLabs, seeking retail space in the 1,200 to 1,500 square foot range. Stores may locate in malls or on busy streetfronts, as opportunities may arise. Mr. Walford stresses that this growth will be careful and will only take place if the situation proves strategically beneficial. 

When some brands see success in markets where their product is carried by wholesalers, they may choose to open free-standing locations — possibly to the detriment of the very wholesalers who helped create brand identity in the local market. Speaking to Mr. Walford, it’s clear that Icebreaker’s strategy is less about dominating markets with freestanding stores, and more about maintaining relationships with all parties involved. Icebreaker’s new TouchLab locations will therefore compliment existing wholesale distribution, wherever possible, and be primarily built to attract new customers and amplify the brand’s awareness among Canadians. 

Icebreaker at CF Chinook Centre
Icebreaker at CF Chinook Centre

Mr. Walford explained how Canada is one of Icebreaker’s top markets — so successful, in fact, that the brand operates a Canadian headquarters in Vancouver with about 25 employees. Canadians appear to appreciate the brand’s value proposition, spearheading its tremendous growth. Calgary is specifically a strong market for Icebreaker, according to Mr. Walford. Its population is young, affluent and enjoys a ‘work hard play hard’ mentality which warrants a flagship. Chinook Centre, itself, presents an excellent opportunity for the retailer — not only is the mall one of North America’s most productive, it also boasts environmentally friendly features (including LEED certification) as well as an exceptional co-tenancy which includes Canada’s first Nordstrom store. 

We’ll keep you updated on Icebreaker’s Canadian store expansion. 

Hazelton Lanes Expanding to Become ‘Yorkville Village’

Toronto’s iconic Hazelton Lanes shopping centre will be overhauled and rebranded as ‘Yorkville Villlage‘, as landlord First Capital Realty looks to incorporate it into the Yorkville neighbourhood. We’re told that First Capital is also looking to eventually own most of the buildings on the surrounding streets, turning Yorkville into a world-class entertainment destination.

First Capital bought Hazelton Lanes in 2011. Anchored by Canada’s most productive Whole Foods location, the centre otherwise struggled with its dated interiors and awkward access points. First Capital retained design firm Kasian to redesign the complex, and we’ve got renderings as well as a video highlighting the renovation.

First Capital will spend over $100 million, transforming the former Hazelton Lanes into a bright, upscale ‘neighbourhood centre’. Whole Foods will remain an anchor, as will Andrews department store and fashion retailer TNT The New Trend. We’re told that luxury retail will not be the primary focus for the new Yorkville Village, though if luxury brands want to join, they’re certainly welcome. 

A new 60 foot wide Yorkville Avenue entrance hall will welcome shoppers into into the south end of the complex. Featuring a retractable entryway with an ‘indoor/outdoor’ interior, a cafe and retail space will be housed under its glass roof. The new entrance replaces structures at 136-138 Yorkville Avenue, which will be demolished for the addition.

Equinox Fitness will get a new home within the complex. Currently located on the mall’s ground floor, Equinox will relocate to Yorkville Village’s third level, occupying 20,000 square feet of former office space. Equinox will also occupy about 4,000 square feet of Yorkville Village’s ground floor, as well as another 4,000 square feet of the mall’s concourse level. In the rendering above, you can see Equinox protruding over the sidewalk with large windows. 

The two-minute video provides a walk-through of the new Yorkville Village centre. The mall’s Avenue Road entrance will see a new facade and new signage, and the mall’s sun-flooded interiors feature reflective marble flooring and modern fixtures. The mall’s Hazelton Avenue entrance features an attractive wooden canopy, located between two historical townhomes which are now occupied by retail.

The video provides multiple interior views of the overhauled mall, including a renovated atrium featuring Whole Foods and Rexall Drugs. 

Hazelton Lanes’ first phase, at 55 Avenue Road, was built in 1976 and measured only 60,000 square feet. Because it opened before the Toronto Eaton Centre, it managed to secure more upscale retailers than it otherwise would have. Hazelton Lanes almost tripled in size in 1988 by adding address 87 Avenue Road to its north portion, hosting even more luxury retailers such as Hermes, Gianni Versace, Valentino, Fogal of Switzerland, Emanual Ungaro, Givenchy, Yves Saint Laurent Rive Gauche, and others. The recession which hit Toronto a couple of years later resulted in many luxury stores eventually closing at Hazelton Lanes. The mall’s awkward configuration, low ceilings and inconveniently-located entrances further contributed to the mall’s downfall. Hazelton Lanes eventually became more of a neighbourhood shopping centre (albeit an upscale one) of almost 237,000 square feet. 

First Capital also has big plans for the surrounding neighbourhood. It recently purchased several neighbouring retail properties, including 80-100, 102-104, 106-108, and 136-138 Yorkville Avenue. The map below shows the new Yorkville Village, consisting of the former Hazelton Lanes and the new retail properties, all marked in blue. First Capital currently owns about 80% of the north side of Yorkville Avenue between Hazelton Avenue and Bellair Street. We’re told that First Capital would like to eventually own much of the commercial space on both Yorkville Avenue and Cumberland Street, where it will create a world-class entertainment district including shopping, restaurants, and other neighbourhood amenities. 

First Capital could end up spending over half a billion dollars in the Yorkville area over the next several years, we’re told, as it acquires property for Yorkville Village. 

According to statistics compiled by First Capital, the local population is young (50% are between 25 and 40), affluent, and spends a considerable amount of time in the immediate area. As Yorkville’s population grows substantially with new condominium towers, First Capital will provide residents and visitors a variety of attractions and entertainment options. 

We’ll update this story as details become available. Thank you to Urban Toronto‘s bAuHaUs for providing us with the above video. All photos in this article are either via Kasian, or screenshots from the video. 

JoshuaDAVID Pop-up Brings 514 Fashion to 416 Style

Five years after its initial foray into women’s fashion in Montreal, JoshuaDAVID, has set up a store in Toronto’s Atrium at Yonge and Dundas with a je ne sais quoi sure to satisfy every woman’s fashion craving. Notable award nominees, Joshua Fagan and David Archer, co-founded the boutique on the promise of personal attention and the forward-thinking fashion.  
 
The pop-up store officially opened on December 4 and will remain at the 585 Bay location (Dundas subway station – second floor) until January 31. In fact, JoshaDavid has done such a fabulous job of their temporary location that it is difficult to distinguish it from the surrounding permanent retail stores. 

“We’re very excited about having a presence in Toronto – a market where many of our loyal visitors and former Montrealers now live,” said David Archer, co-owner, JoshuaDAVID.  “Our mission is to bring the most enticing styles each season and work with our customers to create their perfect wardrobe.”

The pop-up store features special designer sample sales, exclusive products not regularly available in Toronto and the latest covet-worthy pieces from top designers including Alice + Olivia, Bailey44, Cambio, DVF, Equipment, Elie Tahari, FRS, Jenny Bird, Line, Mackage, Theory and Voluspa, as well as the exclusive JoshuaDAVID brand.

As part of the opening, JoshuaDAVID is hosting a coat drive for the YWCA 1st Stop Woodlawn Shelter. Anyone who brings in gently used outerwear will receive an additional 15% off towards their purchase of all regular and sale coats until January 31, 2015. 

 
For anyone searching for a stylish gift with European flare for the women on their Christmas shopping list, JoshuaDAVID is the ideal destination.  

Store Design Tips for Canadian Retailers

SPAREPARTS WINNIPEG STORE DESIGN BY CUTLER

Developing a successful retail space can be a daunting task, particularly in today’s tough, e-commerce driven market. While a store can be attractive and aesthetically appealing, it’s all for naught if your customers aren’t driven to buy.  
 
The team at Cutler, a Vancouver commercial interior design firm, are experts when it comes to sellable spaces. They’ve helped brands like Samsung, The Body Shop and Clearly Contacts create inspired storefronts and interiors that drive sales. Cutler principal Natalie Cutler shares her insider secrets for a space that sells:

1. Customer Experience: Customer experience is key to creating that “I want everything” feeling, and it begins at the door.  Does your storefront entice?  Exciting displays like a mini pop-up shop at the entry or an amazing window display help to draw traffic. Inside, the layout of a space is crucial to the way customers experience a shop and its products. Circulating consumers through the space by using creative lighting, floor and wall fixtures ensures that they will stick around, view more items for sale, and if all goes according to plan, make a purchase.

2. Wayfinding: Wayfinding an industry term used to describe orientation and selecting a path within a built environment. The best way to achieve successful customer wayfinding is with creative and graphic signage that calls out different product offerings within an area of the store.  For most projects, Cutler uses all surfaces of a space – floor, walls and ceiling – in order to maximize potential for the route of most sales.

SPAREPARTS CUSTOM MERCHANDISING DISPLAYS BY CUTLER

3. Merchandising: It may seem obvious, but the importance of strong merchandising cannot be emphasized enough. Design “zones” that display product in mass quantity to give graphic appeal. For example, display an entire wall of cellphone cases rather than dispersing them throughout the store.  Also, create fixtures that allow you to group the latest essential products. Cutler will often design custom wall and floor fixtures to differentiate clients from competitors, and custom props to fit the fixtures and enhance the merchandise.

4. Transaction: Closing is critical in retail. Grab buyers’ attention at the cash desk with miniature displays and easy add-ons.  This is a merchandising opportunity to incorporate impulse buys or to educate customers on the brand.  Who hasn’t grabbed a few extra items on the way through the Sephora lineup?

5. Accessorize: Use furniture, accessories and artwork throughout the space to support your brand in a non-literal way.  A furniture vignette creates a hangout within the store, while a curated grouping of accessories enhances a product collection.  Don’t forget to change this up on at least a quarterly basis to keep your regular customers engaged and excited.

Upscale Nadège Patisserie Looks to Expand

INSIDE THE ROSEDALE NADEGE STORE. PHOTO: WWW.PHOTOKLIK.COM

Upscale Toronto-based bakery/cafe Nadège Patisserie is looking to grow its current store base, including possibly expanding into other parts of Canada. The retailer has seen tremendous success with its various attractive and delicious products. Besides its current two (and soon, three) permanent bricks-and-mortar boutiques, Nadège also operates two temporary locations within Holt Renfrew. 

Nadège Patisserie’s first bricks-and-mortar location opened in July of 2009 at 780 Queen Street, across the street from Toronto’s Trinity Bellwoods Park. It was founded by chef Nadège Nourian and her partner, Morgan McHugh. Selling fine chocolates, pastries, cakes, macarons, sandwiches, gift ideas, and seasonal collections, Nadège Patisserie quickly saw success, warranting more store locations.

In May of 2011, the retailer opened a 700 square foot boutique at 1099 Yonge Street in Toronto’s upscale Rosedale area and next week, it openes a 950 square foot location along Toronto’s busy underground PATH system, within the Richmond-Adelaide Centre. Referred to as NADÈGE @ PATH, the new location features an extended coffee program and innovative corporate catering offerings, as well as the delicacies described above. 

In November, Nadège opened temporary boutiques at two Holt Renfrew locations in Toronto – one at 50 Bloor Street West, the other at Yorkdale Shopping Centre. We’re told that these shops are a resounding success, prompting the retailer to consider further expansion. 

INSIDE OF THE QUEEN ST. NADEGE FLAGSHIP. PHOTO: WWW.BARBARALEUNG.COM
YORKDALE NADEGE
TEMPORARY YORKDALE NADEGE CONCESSION. PHOTO: JENNA MARIE WAKANI

Remarkably, in only five years, Nadège Patisserie has grown to employ over 60 people. As Nadège continues to prosper, it may consider opening more locations in Toronto, and even possibly in other Canadian cities.

Regarding a Canadian expansion, “the world is our oyster!” we’re told. It would appear that given the size and location of its current locations, Nadège would seek streetfront and mall retail space under 1,000 square feet. 

Until Nadège does expand its bricks-and-mortar presence into other Canadian cities, you can buy its products on its e-commerce site: nadege-patisserie.com, which launched in November of 2013.