By Sally Seston and Vicky Applebaum

It’s a tough job, but somebody has to do it: we went holiday shopping online so that we could report back on which retailers made the Naughty and Nice lists this year. We graded retailers on the following criteria:

• Click-to-order
• Consumer communication
• Delivery

Find out here who made the grade and why!

Zara

Click-to-order: We ordered a single item. This was an order placed on Zara.com from Canada, to be shipped to a U.S. address.  While many American shopping sites won’t allow a cross-border purchase because they require a U.S. billing address, we were able to circumvent this by using PayPal, which had our Canadian address in its files. The website navigation was easy to use and checkout was fast.

Consumer communication: We received notification of shipping the same day, less than eight hours after the order was processed. E-mail communication was prompt and clear, with a simple link to track the package.

Delivery: The order shipped and arrived within five business days.

Final Grade: A

Target

Click-to-order: We ordered a physical gift card. These were very easy to shop on the site, which also carried a very broad selection of designs. This was another order placed from Canada on an American shopping site, paid via PayPal.

Customer communication: It took two business days for Target.com to confirm that the order was shipping, which we found surprising, given the nature of the item we had ordered.

Delivery: The item shipped via USPS standard mail so, tracking was not possible.

Final Grade: B+

Macy’s

Click-to-order: We ordered 3 items.  The online descriptions did not accurately reflect the items.  For example, we ordered what we’d believed to be a wool skirt but received a wool knit instead.  This was not specified in the item description, nor was it clear from the images. Checkout was simple.  We were given the option of a gift box, but there was an extra charge for this.

Customer communication: As soon as the order was processed, we were notified that it would be split into two shipments (although no reason was given). Communication from order through delivery was excellent.

Delivery: The order was split into 2 shipments.  While we had labelled the items as gifts, they still arrived with price labels intact.  Returns can be made in store or by mail.  Return by mail is free (customer needs to take the package to a UPS location).

Final Grade: C

The Children’s Place

Click-to-order: Navigation seemed easy but became difficult when we wanted to add items into our cart.  We chose ‘outfits’ which were shown online as an outfit of 3 or more items, but each item had to be ordered individually.  We had added 2 of the 3 items into our basket when we learned that the 3rd item was 100% out of stock (no sizes at all).  Order processing was smooth and the product arrived promptly. The product definitely matched the online pictures and descriptions.

Customer communication: Overall communication was great and products were described as shown.

Delivery: Returns are easy by mail and can be dropped off at US Postal Service location.

Final Grade: B+

Etsy

Click-to-order: In Canada, we ordered two items. The first item was a custom pet tag. The second order was a plate.

Customer communication: For the first item, we did not receive any direct, personal communication from the vendor, which we found surprising, given the nature of Etsy. While response times for small artisans vary depending on their time zones, most customers will still expect the same level of prompt service that they receive from a large retailer.

Delivery: The first item was shipped by Canada Post and took four days to fulfill and about five business days to ship. The second order was trickier to deliver. The artisan was located just a 20-minute drive away, but on its page, quoted a $25 shipping fee, which was more than half the price of the item. When we contacted the artisan to ask if we could pick up, she instead offered to deliver it for $10 via a driver, and the item was delivered within three days.

For an independent merchant selling larger items on Etsy, shipping charges are clearly going to be the biggest hurdle to overcome since major retailers offer free or nominal shipping. The consumer has to be willing to make the trade-off between hand-made with expensive shipping, and mass-produced but shipped for free.

Final Grade: B

Apple

Click-to-order: We placed an order for two versions of photo calendars which we created in iTunes and ordered within minutes of each other.  The two orders showed as separate orders and there was no way to combine them into one.  There was no visible option to send each calendar to a different address.  As they were purchased as gifts, this would have been a nice option.

Customer communication:  Because photo calendars are a custom product, Apple does not allow returns.  In the past, there have been checks to ensure that you were 100% happy with what you’d created – e.g. Apple notified you if any photos were too low quality.  Since they didn’t offer that this time (and the end result suggests that we might have benefitted from it!), we were stuck with a product that could have been better.

Delivery: Both orders were scheduled for a December 16-18 delivery, but one arrived December 11 and the other was still pending as of December 17.

Final Grade: D

Best Buy

Click-to-order: We ordered an iPad Mini from the Canadian shopping site. We wanted to pick up the item at our local store. When browsing the item, we were told there was inventory in stock at our store, so we placed the order, expecting to be able to pick it up the next day.

Customer communication: The next morning, we received an e-mail notifying us that the order was cancelled because there was no stock in-store, and that we had to place an order online for home delivery if we still wanted it, however, the item was also on backorder online.

Delivery: While they were able to ship the product 3 days later, this didn’t feel like it made up for the initial letdown. Best Buy had set a level of expectation and we feel they had completely dropped the ball.  We had the exact same experience when shopping on the U.S. site for a camera, so Best Buy has some work to do on supply chain visibility.

Final Grade: D

E-commerce has come a long way since its inception and the customer experience has evolved over time. There are higher expectations of retailers now: customers want their goods fast and shipped for free. Hiccups in the process – such as out-of-stock notification after the order has been processed – detract from the experience.

Remember: you can do ten things right, but if you get one thing wrong, the negative impression will always linger for longer.

While it seems very obvious, it doesn’t appear that all retailers have framed the online customer experience around the customer. This points to the importance of rigorous user testing and building every single interaction around the question “What would our customer want?”

Sally Seston is a Director with Retail Category Consultants Inc., where she is involved in a variety of projects to drive sales growth and build loyalty for retail clients.  A seasoned retail executive with over 20 years of experience, she has held several senior leadership positions with major Canadian retailers, having risen through the ranks of the merchant organization.

Prior to joining Retail Category Consultants, she led marketing, business improvement and innovation initiatives for Loblaw Companies Limited.  Her career there started in 1992 when she joined the Category Management Team. She holds a Masters Business Administration (MBA) from the Ivey Business School at the University of Western Ontario and a Bachelor of Science (Honours) in Computer Science from Queen’s University.  A sought after speaker, Sally has presented at many conferences throughout North America. In addition, Sally is a member of the Advisory Board for the Payments Exchange.  With little sleep and much humour, Sally juggles three children and life split between homes in Canada and the US.

Vicky Applebaum is a consultant with Retail Category Consultants Inc. and helps clients develop and implement retail strategy, marketing and innovation projects.  Vicky has over 15 years of progressive retail experience in Canada in multiple disciplines.

Her experience includes advertising and merchandising at Loblaw Companies, and marketing, merchandising and category management with Shoppers Drug Mart.  Her love for all things marketing also led her to work on the agency side and in independent consulting in advertising, event marketing, direct marketing, new product launches and loyalty.Born in Montreal, Quebec, Vicky holds a Bachelor of Commerce (Marketing) from Concordia University.  She and her husband live with their daughter in Richmond Hill, Ontario where they operate a rental moving box business, CityBoxes.ca.

With a new CEO at Target, we expect he will most likely concentrate company resources (people and capital) on the most strategically important and most impactful business opportunities that will drive earnings. The opinion of retail industry expert Antony Karabus is that this is a particularly important step as the new CEO, Brian Cornell, builds his agenda for driving value.  Mr Karabus believes that Target has more substantial upside in its core US business, in particular as a result of the mis-steps made by the former Target Canada leadership in over-estimating the top line potential and in poorly managing the Canadian business and customer experience.  Karabus believes the competition in Canada is more substantive than Target anticipated and that this, together with continuing significant sales and losses in the Canadian business, positions the new CEO to cut the Company’s losses by strategically exiting the Canadian business. Mr Karabus feels that Mr Cornell has made some good moves in his first few months in strengthening his leadership team and that he will focus his plan on the key strategies that will bring the most substantive value to Target Corp

Mr. Karabus says that, generally, Target’s Canadian operations face fierce and perhaps insurmountable competition. Several successful retailers in Canada have substantial overlap in many product categories as Target, and have maintained or grown their share of market since Target’s Canadian entry.  Retailers including Costco, Walmart, Canadian Tire, Giant Tiger and London Drugs continue to be formidable competitors, each offering value-priced products in more innovative retail environments, coupled with much more incumbent customer loyalty. Karabus believes that while Target Canada can make some progress as it corrects its supply chain, assortment, in-stock and pricing issues, it will continue to be extremely difficult for Target to entice large numbers of loyal Canadian customers away from those chains without enormous continuing investment in creating an innovative and compelling proposition and shopping experience.

Mr Karabus summarized the strong Canadian competition as follows:

1. Costco, for example, has twice as many stores per capita in Canada than in the United States — with about 475 American locations and over 90 in Canada. Both Target and Costco attract similarly affluent budget-conscious shoppers, across a spectrum of product categories.

2. Walmart Canada has substantial market share in the value sector, with over 400 stores and well over $20 billion in annual sales.

3. Canadian retail icon Canadian Tire has very strong customer loyalty, exceptional locations near almost every Canadian’s address and carries a wide variety of “ in demand brands” in many of the product categories that Target Canada carries. 

4. Value-priced Giant Tiger has over 200 Canadian locations, with plans for expansion.

5. Western Canada’s London Drugs who sells more small appliances than any Western Canadian retailer, for example, with numerous stores in prominent urban and suburban locations.

6. Despite store closures, Sears still maintains numerous strong Canadian locations and should not be discounted as a key competitor in both apparel and hard goods

Mr. Karabus suggests that Target Corporation may in fact be able to more quickly revitalize the business by shutting down its Canadian operations.  He advises new CEO Brian Cornell to focus its human and financial capital on reviving and optimizing its US business, both in regaining its historic brand popularity and its focus on innovation, fashion and customer service. Further, Target’s US e-commerce business has significant upside potential under new leadership, addressing increasing online competition. Target’s Canadian operations, in his view, are a substantial distraction, given the above opportunities in the core US business. Mr. Karabus believes Target Corporation would get relatively more upside in optimizing its US bricks and mortar and e-commerce businesses, while exiting Canada and strategically sell its existing Canadian store leases to retailers seeking retail space.

Target currently operates 133 Canadian stores. Mr. Karabus says Target could reduce its losses through ‘package deals‘ to various retailers, depending on individual location desirability. Given the footprint size of Target Canada stores, a combination of several retailers could be candidates for acquiring selected Target Canada leases over the coming years. Walmart is a likely choice for many Target locations, according to Mr. Karabus, as the American behemoth looks to continue its Canadian expansion. Home goods retailers such as Home Depot, Rona and Lowe’s could also benefit by taking over select locations. Large grocery stores such as Loblaw, Sobeys, and Metro might also be good candidates for some Target leases, given appropriate sizes and locations. Others such as  Nordstrom Rack, DSW Designer Shoe Warehouse, Hudson’s Bay Outlet and Saks Off 5th by Saks Fifth Avenue will all enter or expand Canadian retail space in the next few years, and portions of existing Target stores could house these and other larger-format retailers. At least a couple of existing Target stores could even become luxury department stores. Target also holds valuable real estate in top malls such as Calgary’s Chinook, Mississauga’s Square One, West Edmonton Mall, Calgary’s Market Mall, Burnaby’s Metropolis at Metrotown, and a number of other locations that will be the subject of a separate article.

As Canadian retailing becomes more competitive in 2015, there will continue to be fallout. According to Mr. Karabus, focus by Target Corporation’s new CEO on getting back to the essence of what historically made the retail brand great in its core US market is the best and most strategically sound path to success, rather than continuing to spend the precious talent and resources of its key executives on trying to improve results in a challenging and competitive Canadian retail environment

About Our Expert: 

Antony Karabus will be the keynote speaker for the University of Alberta School of Retailing’s Thought Leadership Conference being held in Edmonton on March 6, 2015. Visit its website to learn more and attend. 

Mr. Karabus became CEO of HRC Advisory in January of 2013. He has been a trusted and passionate advisor to retailers on strategic and financial performance issues for over 25 years. He has assisted numerous North American retailers to create significant shareholder value during this time. He has worked with numerous well known retail chains in key sectors such as department store, specialty apparel and hard lines, big box chains and food and convenience.

Antony began his career at Arthur Andersen in Cape Town, South Africa and moved with the firm to Toronto, where he founded Karabus Management as a Canadian retail advisory firm in 1990. In 2001, Karabus Management expanded into the United States, where the firm became a leading North American specialist retail consulting firm. In 2008 he sold the firm to an International Accounting/Consulting firm where he served as the leader of that firm’s Retail Consulting Services practice until he left the firm in December 2011.

Antony conducts annual surveys of Retail CFO and CEOs to determine key priorities in assisting their business to enable substantive value creation.

Antony is a recognized speaker and a published author providing thought leadership at industry forums, including the National Retail Federation, Retail Council of Canada, World Retail Congress and the Fashion Institute of Technology and providing content to The Wall Street Journal, The New York Times, Stores Magazine, The Globe & Mail, Chain Store Age, National Post, Toronto Star and Women’s Wear Daily, among others.

About HRC: HRC Advisory is a specialist boutique retail advisory firm. Together with its predecessor firms, it has been assisting Canadian and US Retail Chains to improve their profitability and strategic positioning for more than 25 years. Many of HRC’s senior advisors were previously at Senn Delaney Retail Consultants and Karabus Management following retail leadership roles. Other senior advisors at HRC have a mix of retail leadership and retail consulting experience gained with other leading firms
 
HRC has significant retail depth in strategic planning, buying, merchandise planning and inventory management, indirect procurement, store operations and omni-channel processes, supply chain/logistics and fulfillment, and comprehensive cost optimization services. HRC has worked extensively with both healthy top performing chains as well as developing and executing turnaround mandates at a number of retailers in difficult situations. For more information, please visit www.HRCadvisory.com.

Popular Dutch men’s suit retailer Suitsupply will open its second Canadian store in Montreal in the summer of 2015. Its location will puts it among some of Canada’s top retailers, as Montreal’s will see a substantial increase in upscale menswear offerings between now and 2017. 

Located at 2148-2150 Rue de la Montagne, the 6,515 square foot, three-level Suitsupply will feature the brand’s suits, casual wear, evening wear, private shopping and made-to-measure. 

Suitsupply will locate amongst some of Canada’s best upscale menswear shops. Immediately north is Holt Renfrew, which will close in 2017 to merge with Ogilvy two blocks to the south. The merged Ogilvy/Holt’s will measure 220,000 square feet, housing a substantial menswear section. Harry Rosen‘s 22,000 square foot Les Cours Mount-Royal flagship will be overhauled and expanded by the end of 2015, and will measure about 33,000 square feet when completed. One of Canada’s most prestigious menswear stores, L’Uomo, is located across Peel Street from Harry Rosen. And Saks Fifth Avenue is expected to open at least one Montreal location in 2017, with a definitive announcement expected within the next few months. 

Suitsupply’s first Canadian store opened in February of 2014. The 4,800 square foot, two-level store is located on Hazelton Avenue in Toronto’s upscale Yorkville area. 

Suitsupply is a vertically integrated men’s suit retailer that was started in 2000 in Amsterdam. It has received many awards and was voted #1 men’s suit retailer by the Wall Street Journal. Prices start at under $500 and both quality and style are considered to be exceptional.

Suitsupply has stores in 17 countries throughout the world. It currently operates 12 American locations, and it expects to open four more in 2015. 

A source familiar with the company tells us that Suitsupply intends to eventually open locations in Calgary and Vancouver. We’ll update you when we learn more. 

Thank you to Urban Toronto‘s bAuHaUs for alerting us to the store’s new address and rendering. 

By J.C. Williams Group

Canadian retailers of all types will find an action packed year ahead of them. With an economic background consisting of many pluses and minuses, retailers need to be super-sensitive to “messages from consumers” and agile in their reactions. Here is what the advisors at J.C. Williams Group think retail management must look out for.

E-tail (with 82% of Canadians researching products online and 71% making a recent purchase – source: J.C. Williams Group Canadian E-tail Report) is now a formidable and growing force. Commodities like electronics and entertainment have penetration of over 30%—and even apparel has 18% of expenditures spent online. Any retailer not moving to cross-channel or omni-channel retail will be left behind.

Value retailers from Dollarama and Giant Tiger to Walmart and Costco in the price-driven sector, fast-fashion H&M and Zara (Inditex Group), and Best Buy/Future Shop will continue to steal market share. Consumers want clear choices. Retailers without a clear strategy will confuse shoppers and lose buying traffic.

On the opposite end of the scale, Canadians will have more alternatives at the top end. Not to be outdone, Harry Rosen and Holt Renfrew continue bold expansions and upgrades while new entries Nordstrom and Saks Fifth Avenue will offer new shopper experiences. The question for the industry is “Will all of this be over saturation within our small country?”

As Canada builds with urban density, shoppers will see many more stores in city cores – most in smaller formats like the recently announced IKEA “pick up store” of ±37,000 sq. ft. Driving this change is the high cost of retail real estate and the creation of the web-based “endless aisle” where expanded assortments are shown online rather than in-store.

What does seem clear is that the retail life cycle (innovation ⇒ rapid growth  ⇒ mass acceptance ⇒ maturity ⇒ decline) is getting shorter. Canadian retailers that are (a) caught in the middle either value-wise or fast-fashion wise, (b) not focused on a micro-segment, (c) not clearly and uniquely differentiated, and (d) not offering omni-channel shopping (with some minor exceptions) will face competitive headwinds.

Canada has many of the best retailers in the world. These creative, service-centred, agile, and entrepreneurial omni-channel businesses will prosper in our country of great opportunities.

J.C. Williams Group is a well-known, full-service retail and marketing consulting firm. It offers clients practical, creative, and in-depth knowledge of retailing and marketing, including up-to-date know-how and techniques to make retail operations better and more profitable. You can also read their informative blog, Retaileye, here: retaileye.wordpress.com. 

Luxury brands tend to move like sheep, and the herd is headed to Canada. Many of the world’s top luxury brands are looking to build free-standing stores in this country, and several have already secured retail space. According to one top broker, at no time in his 22-year career has he seen this much interest in the Canadian market from luxury retailers. As we head into 2015, we can expect a number of first-to-Canada announcements from a number of premium brands, looking to get a foothold into the burgeoning Canadian luxury market. 

Although a number of Canadian cities are on luxury brands’ radar, Toronto and Vancouver are often first choices when entering the Canadian market. Both cities include residents with a propensity towards spending vast sums on branded goods, regardless of affluence, and both cities also boast a substantial number of wealthy households. Additionally, both cities are seeing increasing numbers of high-end tourists, many seeking to buy ‘the best’ while on holiday. Despite concerns that lower oil prices could precipitate a correction or even a recession in Canada this year, luxury brands are still keen on expanding into Canada’s top two luxury shopping cities.  

Luxury brands are currently looking at only a handful of Canadian retail locations. Toronto’s Yorkdale Shopping Centre, for example, saw several first-to-Canada luxury brands open in 2014 such as Bulgari, Jimmy Choo, and Moncler, joining Versace, Ferragamo, David Yurman and others in the mall’s new luxury wing.  In 2015, Yorkdale will see the opening of Canada’s first Longchamp boutique, and several more luxury brands will open alongside Nordstrom in the mall’s newest expansion when it opens in 2016. We’ve been asked not to reveal which luxury brands have secured space in the new wing just yet, and we’ll discuss them when permitted. 

Toronto’s ‘Mink Mile‘ on Bloor Street West, between Yonge Street and Avenue Road, seems to be on every luxury brand’s radar. Until recently, very little retail space was available on Canada’s most prestigious shopping street. That changed last year when Pottery Barn and Williams Sonoma announced that they were vacating 42,000 square feet of prime retail space at 100 Bloor Street West, providing options for new luxury brands. More retail space will eventually become available as neighbouring properties are redeveloped, including the retail component of Manulife Centre at 55 Bloor Street West. Flagship opportunities are available at the former 13,000 square foot Tiffany & Co. space at 85 Bloor Street West, as well as at 77 Bloor Street West, boasting the possibility of a newly-built 10,000 square foot space. The 100,000 square foot retail component of 1 Bloor Street East could see the addition of several premium brands, including a rumoured Apple Store flagship. Sources tell us that Apple recently walked away from a deal at 153 Bloor Street West at Avenue Road, possibly preferring the prominent corner at Yonge and Bloor.

Toronto’s Yorkville area could see new luxury retailers as well, especially as First Capital Realty looks to buy real estate in the area. First Capital is redeveloping Yorkville’s Hazelton Lanes as it integrates the mall into the surrounding area, rebranding it as Yorkville Village. First Capital is also looking to buy much of the retail space on adjacent Cumberland Street and Yorkville Avenue, creating a world-class retail, dining and entertainment destination. Adding to this are a number of developments in the immediate area, including an expanded retail podium at the base of the former Four Seasons Hotel on Avenue Road. 

Toronto Eaton Centre could be next for several premium brands. With Saks Fifth Avenue and Nordstrom opening in the mall in 2016, we’re told that a number of luxury retailers want to join the downtown mall’s tenant mix. Hugo Boss and Ted Baker are some newer upscale entrants, with Kate Spade and others expected to announce stores in the coming months. 

According to top Vancouver Broker, Mario Negris, luxury brands are lining up to find exceptional retail space in his city. The area around the Fairmont Hotel Vancouver, especially on Alberni Street between Burrard and Thurlow Streets, will see a number of high-profile luxury brands open in 2015 and beyond. Although he declined to provide the names of the luxury brands he’s working with, Mr. Negris says that a number of luxury brands want to open stores in the are now dubbed as Vancouver’s ‘Luxury Zone‘. 

Sources say that a downfall of Vancouver’s Luxury Zone is its lack of available retail space. Although some new space is under development in the area, much of it is already spoken for. Most of the retail space at luxury shopping complex The Carlyle, for example, has either been leased or is under negotiation. The retail component of the neighbouring 745 Thurlow Street office tower also has room for luxury retail, and a source at Avison Young says that two spaces are already spoken for. The Alberni Street plaza of 1040 West Georgia Street is slated for a redevelopment of two two-level flagship retail spaces, with one currently under negotiation for a prominent luxury brand. As luxury brands continue to seek space in Vancouver’s Luxury Zone, its boundaries may eventually expand westward. As a result, upscale retailers could eventually replace restaurants on Alberni Street’s 1100 block, across from the upscale Urban Fare grocery store and Shangri-La Hotel.

Furthermore, as more brands seek space in Vancouver’s Luxury Zone, West Georgia Street could see luxury brands move onto its 1000 block. This spring, the 900 block of West Georgia Street, anchored by the Fairmont Hotel Vancouver, will see a Christian Dior flagship join Gucci, Omega, St. John Knits, and Louis Vuitton. As Pacific Centre eventually redevelops its 700 block of West Georgia Street, more luxury space could become available, effectively joining Vancouver’s Luxury Zone to the popular downtown mall. Pacific Centre, itself, has a number of luxury retailers including Max Mara, Pomellato, Roberto Coin and Ermenegildo Zegna, not to mention anchors Holt Renfrew, Nordstrom (opening in September) and possibly Saks Fifth Avenue.

Toronto and Vancouver won’t be the only destinations for luxury brands in the coming years, however. In oil rich Alberta, Calgary and Edmonton are being considered by a number of luxury brands looking to cater to ‘Canada’s Texas’. Calgary’s Chinook Centre, especially, has seen interest from a number of premium brands, looking to join Burberry, Tiffany & Co., Hugo Boss, and Canada’s first Nordstrom location. Max Mara, for example, will open in the mall in October of this year. West Edmonton Mall, as well, is in talks with a number of premium brands, joining upscale new retailers such as Tiffany & Co., Michael Kors and Kate Spade. Rumour has it that the Edmonton mall could also eventually see Nordstrom as an anchor, as well as an unnamed premium department store. 

As we move into 2015, Retail Insider will reveal which luxury brands will be opening in Canada. It will be an exciting year ahead as we watch landlords build and improve properties to house premium retailers, as Canada takes its place on the world stage in the eyes of top luxury brands.  

Nordstrom, Eataly, Muji, Uniqlo, DSW, and top malls…The following are the top 10 most read topics on Retail Insider for 2014. We’ll continue to update you on these and other topics into 2015 and beyond. 

MOST READ STORIES:

1) North America’s Most Productive Shopping Centres in 2013: Five of North America’s top 10 most productive malls were in Canada, and our report was picked up by media sources both in Canada, as well as internationally. We’ll provide our 2014 numbers later this month in what will surely become one of our most-read articles in 2015. 

2) Nordstrom Opens 1st Canadian Location: The highly anticipated opening of the upscale Seattle-based retailer gained thousands of readers. Our two most read articles were those where in September of 2014 we revealed what designers would be carried in the store and later that month, when we attended the store’s opening gala and took photos for an article revealing how Nordstrom’s Canadian stores will be more contemporary looking than those in the United States.

3) Premium Oulets Montreal Opens: The highly anticipated outlet mall opened in October of 2014. Well over 100,000 people read our two articles on the subject, including our first where we provided details of its construction, and our second article where we revealed photos as well as a full list of retail tenants. 

4) Eataly is Coming to Canada: Sources say that Eataly is working with a Canadian partner to bring the innovative Italian food concept to Canada. We’re told that Toronto is a priority, likely in the Yorkville area, and that locations in Montreal and Vancouver could follow. 

5) Muji Opens in Canada: Minimalist Japanese retailer Muji opened its first Canadian store in November of 2014. Thousands read our articles describing Muji’s plans to expand across Canada, the exact location of its first store, and our guest-authored article with photographs of the Toronto store’s interior and offerings. 

6) DSW Comes to Canada: Popular American discount footwear retailer DSW Designer Shoe Warehouse bought a stake in Canada’s Town Shoes, paving the way for DSW’s entry into Canada. DSW’s first Canadian locations opened in the summer of 2014 and just last month, we were the first to announce DSW’s first locations for Alberta, opening this spring. 

7) Uniqlo Canadian Store Locations Discussion: Overall, articles about Japanese fast-fashion retailer Uniqlo are probably the single most-read topic on Retail Insider’s. Our article discussing possible Uniqlo locations gained close to 100,000 readers alone. We expect to announce Uniqlo’s first Canadian locations, opening in 2016, within the next few months.  

8) Mississauga’s Square One will be North America’s Only Mall featuring both a Walmart and a Luxury Anchor: We were surprised how many people read our article describing how in the spring of 2016 the busy Mississauga mall will be the only North American centre with Walmart and a luxury anchor, Holt Renfrew. We’ll be providing an update on the topic in the following months, however, sources say that the mall’s landlord plans to make major, unannounced changes which could affect current and proposed mall anchors. 

9) Victoria’s Secret to Replace Montreal Chapters Bookstore: Outrage erupted among some readers when we announced that a 35,000 square foot lingerie retailer would replace a large bookstore. All’s not lost, however, as a nearby Indigo Books flagship at Place Montreal Trust sees an overhaul.  

10) Chico’s Comes to Canada: Given the thousands who have read our articles on Chico’s, the American womenswear retailer is no doubt enjoying substantial sales with its initial entry into the Canadian market. 

Keep reading Retail Insider, as we’ll be reporting on some big Canadian retail stories in 2015.