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Why eTail Toronto 2025 Is the Event Retail Leaders Can’t Afford to Miss

eTail Toronto 2025

In a time when ecommerce and omnichannel strategy are not just competitive advantages but survival tools, the question is no longer if retail leaders should evolve — it’s how fast. For Canadian brands and retailers, the answer might be found at the upcoming eTail Toronto 2025, taking place October 7–8, 2025, at the Hyatt Regency Toronto.

[Register Here]

Billed as the country’s most senior-level ecommerce and omnichannel conference, eTail Canada has become the go-to forum for industry decision-makers looking to accelerate their digital transformation. And this year’s edition promises to be its most impactful yet.

A Community Built for Leaders

More than just another tradeshow or panel-heavy event, eTail Canada is a curated gathering of 500+ retail and brand professionals, from CEOs and CMOs to Heads of Ecommerce and Digital Marketing. Over two days, participants will dive into high-value content designed specifically for leaders navigating the complexities of modern retail.

What sets eTail apart is its sharp focus on real-world strategies and actionable takeaways. The sessions are led by 65+ senior executives from across the retail spectrum, from fashion, beauty, electronics, lifestyle, and more, sharing not just what’s trending, but what’s working. This isn’t theory. It’s strategy in motion.

Less Hype, More Value

Every year, attendees return to eTail for one reason: value. The agenda doesn’t waste time on buzzwords. Instead, it zeroes in on the practical insights executives need to optimize performance and drive growth.

Topics range from:

  • Personalization at scale using AI and data,

  • Seamless omnichannel fulfilment and supply chain agility,

  • Building brand loyalty through next-gen CX,

  • Attribution, performance marketing, and customer acquisition ROI,

  • And navigating digital disruption in the Canadian market.


These are the topics keeping retail leaders up at night—and eTail Canada delivers answers.

Designed for Meaningful Connections

Unlike massive trade expos where quality connections are lost in the crowd, eTail Canada is designed to foster deep, peer-level networking. Attendees can pre-book one-on-one meetings, join interactive roundtables, and participate in curated networking sessions that go beyond small talk.

In an industry where collaboration is becoming essential, this type of engagement is priceless.

What to Expect: Event Details at a Glance

  • Event Name: eTail Toronto 2025

  • Dates: October 7–8, 2025

  • Location: Hyatt Regency Toronto, Ontario

  • Audience: 500–600+ attendees from Canada’s leading retailers, brands, and service providers

  • Format: Executive keynotes, tactical breakouts, live Q&As, networking, and innovation showcases


Who Should Be There?

If you’re a retail leader responsible for growth, digital transformation, or customer experience, this is your room. Executives in ecommerce, marketing, omnichannel, supply chain, and loyalty—across both enterprise and fast-growing DTC brands—will all find a seat at the table.

And for technology providers, media firms, and retail consultancies, eTail Canada offers unmatched access to the industry’s most engaged buyers.

Hotel Rates and Perks

For those traveling from outside Toronto, organizers have secured a preferred rate of ~$359 CAD/night (plus taxes) at the host hotel, the Hyatt Regency Toronto. Staying on-site means you’re never far from the action—and more importantly, the connections that could reshape your strategy.

Sponsorship and Thought Leadership Opportunities

For vendors and solution providers, eTail Canada offers more than booth space—it delivers visibility among real decision-makers. With customizable sponsorship options, executive branding opportunities, and intimate networking formats, the event is designed to help partners build meaningful pipelines.

Why It Matters Now

The Canadian retail market is facing a tipping point. Evolving shopper expectations, rising operational costs, and digital disruption are forcing every brand, regardless of size, to think differently. eTail Canada isn’t just a chance to catch up; it’s a chance to get ahead.

In the words of past attendees:

“eTail Canada is where the industry gets real. No fluff, no noise—just leaders sharing the truth about what it takes to win.”

If you’re serious about reshaping your retail future, then this is where your next chapter begins.

Register Now

Don’t wait for innovation to come to you—go where the innovators are.


Register today at etailcanada.wbresearch.com to secure your spot, take advantage of early-bird pricing, and

reserve your room.

Toronto. October. Strategy. Innovation. Community.
This is eTail Canada / Toronto 2025.

[Register Here]

Yves Veggie Cuisine Ends 40-Year Run in Canada

Image: Yves Veggie Cuisine

Yves Veggie Cuisine, the Canadian brand that helped define the meat-free movement for decades, will disappear from grocery aisles this year. Its parent company, Hain Celestial Group, announced that production will wind down, ending a 40-year presence in the country’s food landscape.

The company confirmed that Yves Veggie Cuisine will not be sold to another operator. Instead, products will remain available on store shelves until fall and into early winter 2026, as inventory is gradually depleted.

“This decision was not made lightly. The meat-free category has been declining for several years, which led to the business becoming increasingly challenging and difficult to sustain,” a spokesperson for Hain Celestial said in a statement.

A Founding Vision in Vancouver

Yves Veggie Cuisine was founded in 1985 by chef and entrepreneur Yves Potvin in Vancouver. At the time, vegetarianism was still a niche lifestyle, and vegan products were virtually nonexistent in mainstream supermarkets. Potvin, who later became known for his innovations in food technology, introduced what would become one of North America’s first veggie hot dogs, a product that quickly captured the attention of consumers seeking alternatives to traditional meat.

Originally launched as Yves Fine Foods, the company rebranded as Yves Veggie Cuisine in 1992. By the late 1990s, it was producing hundreds of thousands of plant-based items each week, including deli slices, veggie bacon, burger patties, and ground round. Potvin was widely credited with inventing the veggie wiener, a product that came to symbolize the brand’s role as a pioneer in plant-based eating.

Rise of a Household Staple

For many Canadian families, Yves Veggie Cuisine became a reliable fixture in the fridge. Known for its soy-based deli meats including ham, turkey, and salami, the brand also offered veggie burgers, meatballs, and hot dogs that were easy to prepare.

Photo: Yves Veggie Cuisine

The company targeted not only vegetarians and vegans but also “flexitarians,” consumers who reduced their meat intake without eliminating it completely. That group, which grew steadily during the 1990s and early 2000s, helped fuel demand for products that were convenient, nutritious, and affordable.

By 2002, the company reported annual revenue of roughly $35 million. That same year, it supplied a soy-based burger to McDonald’s Canada, marking a breakthrough into mainstream fast food.

Acquisition and Expansion

In 2002, Yves Veggie Cuisine was acquired by the Hain Celestial Group, a U.S.-based company specializing in natural and organic products. The deal allowed the brand to expand its reach across North America, securing distribution in major grocery chains.

Hain Celestial continued to market Yves Veggie Cuisine as a leader in the plant-based space, emphasizing its role in everyday meals and its commitment to better-for-you products. The brand became a trusted name in Canadian households, frequently promoted as a healthier alternative to conventional meat.

Accolades followed. In 2018, BrandSpark International named Yves Veggie Cuisine the most trusted vegan brand in Canada, a recognition of both its longevity and its consumer loyalty.

Decline of a Category

Despite its historic success, Yves Veggie Cuisine’s fortunes shifted in recent years. While plant-based eating continues to attract headlines and investment, the category has experienced uneven consumer demand. Sales of meat alternatives have slowed in both Canada and the United States, leaving legacy brands under pressure.

Hain Celestial pointed to those challenges in its announcement, saying that declining demand made the business increasingly unsustainable.

On social media, Yves Veggie Cuisine confirmed the move. “Unfortunately, we are announcing that Yves will begin its farewell from store shelves,” the brand posted. “While we’re still producing for now, you’ll continue to find our products through fall and into early winter 2026.”

Photo: Yves Veggie Cuisine

Consumer Reaction

The announcement triggered an outpouring of responses from longtime customers. Many described the brand as a staple of their kitchens, praising its reliability in providing meat-free options long before plant-based eating became mainstream.

“We recognize that this announcement may be disappointing to many loyal consumers who have supported Yves over the years,” the company said in a follow-up statement. “We are deeply grateful for their trust and commitment to the brand.”

On Instagram, shoppers lamented the news, sharing memories of incorporating Yves Veggie Cuisine into family meals and school lunches. Some expressed frustration that no comparable brand exists in the Canadian market, leaving them with fewer choices.

Legacy and Impact

Yves Veggie Cuisine’s discontinuation underscores the volatility of the plant-based food sector, even as consumer awareness of vegetarian and vegan diets has never been higher. The brand’s contributions remain significant: it helped normalize meat alternatives in grocery stores, offered innovation in product development, and influenced a generation of flexitarian consumers.

Founder Yves Potvin has continued to shape the food industry, launching new ventures in plant-based protein after selling his company. His role in developing the veggie wiener and other staples is often cited as foundational in the evolution of the industry.

Though the brand will soon vanish from shelves, its impact remains. Yves Veggie Cuisine’s 40-year history stands as a reminder of both the challenges and opportunities in plant-based food production.

More from Retail Insider:

Kit and Ace Expands with New Stores in Toronto and Calgary  

Kit and Ace at Bayview Village in Toronto. Photo: Kit and Ace

Canadian apparel brand Kit and Ace continued its retail growth over the weekend with the opening of a new pop-up store at Toronto’s Bayview Village Shopping Centre and the reopening of its storefront at CF Market Mall in Calgary. The moves reflect the brand’s ongoing national expansion strategy, which has gathered momentum in 2025 under the leadership of CEO David Lui and Unity Brands.

The Bayview Village, the brand’s 12th location, spans 2,448 square feet and is designed to reflect Kit and Ace’s evolving retail philosophy. In Calgary, the 3,700-square-foot CF Market Mall store has reopened following a complete renovation that gives it a cleaner and more elevated aesthetic.

Bayview Village Pop-Up: A Full Brand Expression

While the Bayview Village store is a temporary lease, Lui emphasized in earlier discussions with Retail Insider that Kit and Ace never treats its short-term stores like watered-down pop-ups. The store includes blue walls, modern lighting, warm-toned hangers, and mannequins displayed in dynamic, movement-based poses that reflect the brand’s “for people on the move” philosophy.

Women’s apparel, which has been gaining ground within the assortment, now accounts for nearly half of total sales. This marks a significant shift for Kit and Ace, which in earlier years leaned more heavily toward menswear.

Bayview Village itself is undergoing a transformation. Landlord QuadReal is completing a major renovation of the centre’s common areas, which will include new stylized marble flooring and refreshed design elements intended to enhance the mall’s boutique-hotel-like atmosphere. Renovations are expected to wrap up by the end of 2025.

Kit and Ace at Bayview Village in Toronto. Photo: Kit and Ace

CF Market Mall Reopening in Calgary

The Calgary reopening underscores Kit and Ace’s investment in strong regional markets. CF Market Mall is one of the city’s largest shopping destinations, drawing from affluent neighbourhoods in the northwest. The new store design emphasizes a more polished presentation aligned with the brand’s repositioning under Unity Brands.

The large store offers ample space to showcase Kit and Ace’s men’s and women’s technical fashion collections. It also underscores the company’s preference for high-traffic centres that attract a broad demographic of shoppers seeking elevated yet functional apparel.

Kit and Ace at CF Market Mall in Calgary. Photo: Kit and Ace

Expansion Across Canada Continues

The Bayview Village and Calgary openings add to a steady stream of new Kit and Ace stores launched in 2025. In July, the company debuted its largest location to date at CF Toronto Eaton Centre, spanning 4,100 square feet. That followed a May opening at The Well in downtown Toronto and a June launch at Metropolis at Metrotown in Burnaby, British Columbia.

Looking ahead, Lui confirmed that a permanent store will open in November at Park Royal in West Vancouver. He also noted that the company is carefully considering additional Canadian locations as part of its national rollout. “We are not rushing to open dozens of stores,” Lui said previously. “Each opportunity is being evaluated carefully on a case-by-case basis.”

Kit and Ace at CF Market Mall in Calgary. Photo: Kit and Ace

New Product Categories on the Horizon

Beyond real estate, Kit and Ace is preparing to broaden its product offering. Lui said the brand plans to launch new categories with selected partners at a future date, though further details have yet to be announced.

The expansion of categories comes as Kit and Ace positions itself more firmly as a lifestyle brand rooted in technical fashion. This shift represents a continuation of its evolution from its early technical cashmere beginnings to a broader, fabric-driven approach that emphasizes comfort, versatility, and relevance.

Kit and Ace at Bayview Village in Toronto. Photo: Kit and Ace

Staying Focused on the Canadian Market

Although Lui acknowledged that Kit and Ace has received interest from U.S. landlords, he confirmed that the company’s priority remains Canada for now. The decision reflects the brand’s measured approach to expansion and its intent to solidify its home market presence before considering international growth.

Founded in 2014 by Shannon and JJ Wilson, Kit and Ace initially pursued a rapid global expansion that ultimately proved unsustainable. After retrenching in 2017, the brand has rebuilt under new leadership, with Unity Brands taking ownership in 2023. Today, it is regaining prominence by targeting high-traffic shopping centres and lifestyle-driven neighbourhoods across Canada.

Lui has been clear that Kit and Ace is not attempting to chase fleeting trends. Instead, the brand is positioning itself as on-trend—fashionable, functional, and aligned with the realities of modern living. “Our goal is to make clothes that people can live in, travel in, and work in,” Lui explained. Comfort, versatility, and ease remain at the core of the company’s design philosophy.

More from Retail Insider:

Leyad announces sale of Québec City retail site to Costco

Retail site located in Quebec City, sold to Costco (CNW Group/Leyad)

Leyad, a Montréal-based real estate investment and development firm focused on acquiring and repositioning underutilized assets across Canada, has announced the successful sale of a retail site in Québec City to Costco Wholesale Corporation.

The transaction reflects its continued focus on strategic asset repositioning and its ability to execute high-impact deals with leading national tenants, said the company.

Since acquiring the property, Leyad implemented a focused value-add strategy to enhance the site’s appeal and long-term viability. The result was a well-positioned asset that attracted one of North America’s most respected retail brands, it said.

Henry Zavriyev
Henry Zavriyev

“This deal exemplifies Leyad’s ability to identify opportunity, act decisively, and create value through strategic execution,” said Henry Zavriyev, President of Leyad. “We are proud to have transacted with Costco and look forward to continuing to grow our presence in the Canadian retail market.”

The Québec City sale supports Leyad’s broader strategy of acquiring high-potential assets, unlocking their value, and pursuing timely dispositions. The company remains active across Canada and is currently evaluating new retail investment opportunities, added the company.

The site is at Mega Centre Lebourgneuf, located at 5600 Boul des Gradins in Quebec City.

Related Retail Insider stories:

Giant Tiger and Indspire launch 4th-year collaboration to support Indigenous post-secondary students

Patrick Hunter
Patrick Hunter

Giant Tiger Stores Limited is launching its fourth-year partnership with national Indigenous charity Indspire to create an exclusive orange shirt and raise awareness for National Day for Truth and Reconciliation.

Featuring a one-of-a-kind design by Two-Spirit Ojibwe artist Patrick Hunter, the shirt is available now at select Giant Tiger stores and GiantTiger.com, with 100% of profits raised from the sale of this shirt being donated to Indspire in support of the Learning from the Past Fund. This fund provides bursaries to Indigenous post-secondary students pursuing an education in Indigenous Studies and Languages, said the retailer.

Featuring author and activist Phyllis Webstad, Hunter, and Indspire Laureates, click HERE to watch how the partnership is driving education, awareness, and support through the Learning from the Past Fund.

“Huy tseep q\’u Indspire and Giant Tiger. I’ve been able to accomplish so much, through this bursary and through the award. I’m very, very grateful,” said Learning from the Past Fund bursary recipient Zoe George, Tsleil-Waututh & Squamish Nation.

Mike DeGagné
Mike DeGagné

“Our ongoing collaboration with Giant Tiger is a powerful example of what reconciliation in action looks like,” said Mike DeGagné, President & CEO of Indspire. “The proceeds from the Orange Shirt Campaign help create lasting change by supporting First Nations, Inuit, and Métis students as they pursue education rooted in their languages, cultures, and communities. We are proud to work with partners like Giant Tiger who share our vision for a future shaped by strong Indigenous voices.”

Gabrielle Hargrove
Gabrielle Hargrove

“We’re proud to continue our longstanding partnership with Indspire. Through the sale of this shirt, we’ve proudly raised over $1.3 million to date, an extraordinary milestone that’s making a real difference for Indigenous post-secondary students,” said Gabrielle Hargrove, Senior Vice President and Human Resources Officer at Giant Tiger Stores Limited. “This initiative shows the incredible impact our stores and customers can make together. Every shirt sold helps shape a student’s future and create meaningful change in the communities we’re so proud to serve.”

Giant Tiger said it is proud to be a longstanding partner of Indspire, supporting programs that help Indigenous students graduate and become the leaders of tomorrow. Through the sale of the shirts, it has raised more than $1.3 million to date, in support of the Learning from the Past Fund, funding bursaries for Indigenous post-secondary students pursuing studies in Indigenous languages and culture.

For more information on the partnership with Indspire, visit gianttiger.com/pages/truth-and-reconciliation.

Hunter is a Two-Spirit Ojibwe artist originally from Red Lake, Ont. He specializes in acrylic paintings and digital designs, inspired by his Ojibwe roots. He creates with the intention of bringing more joy into the world, while increasing the awareness of Indigenous cultures and iconography.

Indspire is a national Indigenous registered charity that invests in the education of First Nations, Inuit, and Métis people for the long-term benefit of these individuals, their families, communities, and Canada. With the support of its funding partners, Indspire provides financial awards, delivers programs, and shares resources to help Indigenous students achieve their highest potential. In 2024-25, Indspire provided more than $31.6 million through over 8,800 bursaries and scholarships to Indigenous students across Canada.

Giant Tiger is a privately held company with over 260 locations across Canada.

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GoBolt joins Shopify Fulfillment Network

GoBolt Parcel Van

GoBolt, a technology-led third-party logistics (3PL) provider, has joined the Shopify Fulfillment Network (SFN), expanding merchant access to its scalable fulfillment and sustainable last mile delivery solutions through Shopify’s curated Fulfillment Network.

This partnership builds on GoBolt’s existing integration with Shopify, where merchants can connect their store with a suite of apps in minutes through a self-serve process, said the company.

Brands that choose GoBolt benefit from an end-to-end logistics solution that spans inventory management, warehouse fulfillment, last mile delivery, and returns processing, all supported by an advanced Shopify integration and delivered with industry-leading speed and sustainability, it said.

Mark Ang, co-founder of GoBolt
Mark Ang, co-founder of GoBolt

“Being selected as a Shopify Fulfillment Network Partner validates our commitment to building logistics solutions that truly fit what brands need,” said Mark Ang, Co-Founder and CEO of GoBolt. “This isn’t just about integration — it’s about giving merchants the control, visibility, and sustainability they need to compete and scale confidently.”

Fulfillment Designed for Growth

As a newly named Shopify Fulfillment Network Partner, GoBolt said it offers merchants fast, flexible fulfillment with unprecedented operational control:

  • Minutes to Connect — Self-serve integration that connects in just a few clicks.
  • Advanced Fulfillment Control — Features like Order Tagging, Fulfillment Holds, and Merged Orders give merchants granular control over which orders to fulfill without developer intervention.
  • Multi-Location Management — Manage fulfillment across strategically located facilities in key markets including Toronto, Vancouver, Calgary, Los Angeles, New York, and Houston through GoBolt’s Merchant Portal.
  • Affordable, Fast Delivery — Ship your orders using its heavily-discounted shipping rates, or with GoBolt Parcel, the highest-rated and most sustainable carrier in North America.

GoBolt said it supports over 400 fast-growing ecommerce brands — including Carpe, Outway, Koio, Cariuma, tentree, Honeylove, Meater, and more — helping them achieve measurable results like a 77% reduction in order fulfillment times and a 35-50% reduction in shipping costs.

The company was founded in 2017

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Canadian Retail News From Around The Web For September 2, 2025

Canadian Retail News From Around The Web

News at a Glance

Retail Insider is streamlining its Canadian retail news from around the web to include a handful of top news stories that can be viewed quickly during the day. Here are the top stories from the past several days.

B.C. billionaire wanting Bay leases doesn’t have cash to launch new chain: landlord (CBC / The Canadian Press)

Zellers trademarks sold to Quebec retailer, court documents show (CTV / The Canadian Press)

No fines for big grocers that promoted imported food as Canadian (CBC)

Most of Canada’s counter-tariffs on the U.S. have now ended (Global)

Company behind Jack Daniel’s says boycott is ‘significant’ as sales to Canada fall 62% (CBC)

Leyad’s Strategic Retail Acquisitions and the Future of Retail Real Estate in Canada (AInvest)

Healthy Planet coming to Belleville, Ont. in October (Grocery Business)

Downtown Vancouver Pizza Shop Gets Lease Terminated For Missing $115K In Rent (Noms)

Edmonton opens first new Zellers in Canada at Londonderry Mall (Edmonton Journal)

Manitoba extends $15M loan guarantee to Palliser Furniture-associated company (CBC)

Renovated Jean Coutu store reopens in Trois-Rivières, Que. (Grocery Business)

Click-clack comeback: Toronto shop thriving amid typewriter renaissance (CP24)

Grocery Store of Toronto: How to Shop Kensington Market (NOW)

Man sues Winnipeg grocer alleging ‘egregious assault’ by staff as he tried to steal car outside store (CBC)

Traffic officer thwarts Winnipeg shoplifting attempt, police say (Global)

Australia ‘rejects’ The Reject Shop as all shops, most likely under Dollarama rebranding amid major acquisition (The Economic Times)

How to create a marketing automation strategy without costly mistakes

An effective marketing automation strategy can help you save time, personalize customer communication, and increase sales without raising your workload. However, without careful preparation, you might end up committing resources to tools or workflows that fail to deliver results. How to create a marketing automation strategy without common slip-ups? Obey these rules and keep your automation smart, relevant, and profitable.

Start with clear, measurable goals

One of the fastest ways to derail an effective marketing automation strategy is starting without defined objectives. Before choosing tools or designing workflows, set goals tied to metrics such as click-through and conversion rates or revenue growth. Keep them specific and time-bound – for example, “increase email conversions by 15% in three months” beats vague aims like “get more engagement.” This ensures every action you take serves a clear purpose.

A small e-commerce store, for example, might avoid wasted effort by focusing automation on abandoned cart recovery. This targeted approach reduces lost sales, improves retention, and provides measurable ROI. Having defined objectives makes it simpler to fine-tune campaigns when performance changes.

Know your audience

Without in-depth audience understanding, your marketing automation strategy risks becoming irrelevant. Build detailed customer personas based on behavior, demographics, and purchase motivations. Use analytics tools to track site navigation patterns, buying history, and reactions to earlier campaigns. Segmentation ensures your automation delivers timely, personal communication instead of generic blasts.

A retailer selling sports equipment could segment audiences into beginners, enthusiasts, and professionals. Each group would receive different product recommendations, training tips, or exclusive offers. This level of personalisation increases relevance and boosts customer loyalty.

Choose tools compatible with your existing systems

A common slip-up is picking tools that don’t work well with your CRM, e-commerce platform, or analytics setup. Select platforms that work smoothly with your current workflow, enable multi-channel messaging, and adapt as your business grows. This prevents data silos and ensures centralized management of all customer touchpoints.

For example, an online fashion store could integrate its email marketing tool with its e-commerce backend. This allows automated product recommendations based on browsing history, restock alerts, and loyalty reward notifications. This creates a seamless and consistent experience for customers across all channels.

Map automation to real customer journeys

A generic, one-size-fits-all workflow is a major marketing automation strategy pitfall. Instead, map out actual paths customers take – from first visit to repeat purchase – and design automation to match. Trigger messages based on real behaviors, such as viewing a specific product or leaving items in the cart. This method ensures that every message reaches the audience at the optimal time and resonates with their needs.

A jewelry seller could create a workflow triggered when a visitor views engagement rings. The sequence might include an educational guide, a limited-time discount, and customer testimonials. This thoughtful approach nurtures trust and increases purchase likelihood.

Continuously test and adjust your workflows

Relying on a “set it and leave it” mindset is the quickest way to weaken an efficient marketing automation plan. Regularly review performance metrics, run A/B tests on subject lines or timing, and update workflows as your audience and products evolve. Even small adjustments can yield big improvements over time.

A subscription box business might test sending renewal reminders two days earlier than usual. If conversions rise, the change can be applied permanently. This iterative process ensures your automation stays aligned with customer behavior.

An effective marketing automation strategy doesn’t replace the human element – it enhances and expands it with precision. The key is knowing how to create a marketing automation strategy that adapts to your audience and delivers measurable results. By avoiding common slip-ups, you’ll maximize the return on every automated message you send. Start small, improve continuously, and let data guide you toward sustainable growth.

The High Cost of Convenience: Why Last-Mile Delivery Is Straining Canada’s Supply Chain

According to recently released statistics from Statistics Canada, retail sales in Canada reached $70.2 billion in June, increasing by 1.5% from May.  The report further states that the  figures can be attributed to a price increase, changes in consumer demand for some products, and supply chain delays that are problematic for retailers and businesses. It is supply chain delays that represent an increased cost and amount of complexity associated with the last mile delivery of products.  Last mile delivery ultimately has an impact on the bottom line for businesses but also customer satisfaction for consumers.  However, the issue is not simple because supply chain delays drive a unique combination of issues related to delivery such as geographic limitations, high operating costs, logistics, weather challenges, and urban congestion, among others.

Geographical and Demographic Constraints

The country is the second largest in the world by land area, but its population is highly concentrated in a handful of major urban areas close to the US border. Therefore, if a store had to deliver supplies from a major distribution point of Toronto or Vancouver to a remote or rural community, the only option its last mile delivery would have in some cases, will require thousands of kilometers of travel. This contributes to high fuel and labor costs. In addition, in non-urban locations, delivery routes have fewer stops per km reducing efficiency and increasing the cost per unit. In Canada’s North where roads are not present, goods must be flown in or moved by seasonal ice roads making deliveries incredibly expensive, time-consuming, and often impossible during certain times of the year.

The ”last-mile” of the delivery, that is, the final stretch of the product from the distribution hub to the consumer is the most expensive part of the supply chain accounting for over 50% of the total shipping cost. It is also aggravated by large distances between urban and rural areas in Canada. For example, B2B orders can be kept in a vast network of warehouse facilities ensuring that retail fulfillment runs smoothly. This system is appropriate for large orders that emphasize accuracy and efficiency in bulk handling.  Reliability and accurate delivery are crucial to maintaining these partnerships. On the other hand, B2C arrangements feature individual customers who require swift, some cases same-day or next-day delivery. It contains high return volumes with focus on easy reverse logistics.

Evolving Consumer Expectations

To this purpose, Canadian consumers have high expectations for both retail and e-commerce driving significant changes in supply chain strategy. For instance, the requirement for speed has led to the development of regional distribution networks. Nonetheless, despite the demand for speed and convenience, consumers are highly price-sensitive especially when it comes to food and daily necessities. This puts pressure on retailers to come up with more efficient supply chains in a way that they can reduce the expenses and offer competitive prices.  

Besides, customers expect a smooth shopping experience whether they are browsing online, making purchases in physical stores, or picking up an order at a designated location. Accordingly, retailers must possess one, unified view of their inventory and must be able to fulfill orders from multiple locations such as a store, shelf, warehouse, or a partner facility.

Navigating Complexities and Issues

Many Canadian businesses have addressed these issues using different solutions. By using a mix of national carriers like Canada Post, Purolator, and FedEx and specialized last-mile delivery providers, businesses can deliver orders reliably and in a timely fashion. Technology also plays a crucial role in live tracking, route optimization, and providing transparent updates to customers. Third -Party Logistics (3PL) providers that specialize in warehousing, inventory management, and fulfillment can help manage the challenges of a complex supply chain without an upfront capital investment in their own warehouses.  

A further key issue is sustainability and the “green supply” chain which is of high importance to Canadian consumers and enterprises. More and more consumers are deciding whether or not to buy from a company based on its environmentally responsible conduct from raw material sourcing through packaging used and emissions generated through transport. The positive note is consumer-driven, “green supply” chain activities have a positive effect on efficiency improvement like optimizing delivery routes to reduce fuel consumption and costs. Delivery and logistics companies are also spending on electric vehicles (EVs) for last-mile delivery to reduce their carbon emission.

Undoubtedly, Canada is dealing with a rather complicated mix of issues in its retail and e-commerce supply chains. Businesses that manage to tackle these challenges through varied carrier mix, strategic partnerships, and application of technology will prosper in the Canadian marketplace.

Japanese global apparel retailer Uniqlo opens two new stores in Quebec

Photo- Jeff Berkowitz LinkedIn
Photo- Jeff Berkowitz LinkedIn

Japanese global apparel retailer Uniqlo is accelerating its Canadian expansion with the recent opening of two new stores in Quebec – Place Ste-Foy in Quebec City and Galeries d’Anjou in Montreal.

For the brand, it’s the first store in Quebec City.

Uniqlo opened its first store in Hiroshima in 1984 and now has over 2,500 stores worldwide, including 33 in Canada, and online at uniqlo.ca. Uniqlo creates LifeWear apparel based on the Japanese values of simplicity, quality, and longevity. LifeWear offers timeless designs, supreme fit, and comfort, and is shaped by customer needs to improve their daily lives, said the retailer.

Both Quebec locations span over 15,000 square feet and showcase Uniqlo’s unique customer experience and LifeWear lineup for men, women, and kids.

Jeff Berkowitz
Jeff Berkowitz

Jeff Berkowitz, President of Aurora Realty Consultants represents the brand as broker in Canada, and negotiated the lease deals on behalf of Uniqlo.

“Uniqlo has always entered new markets and increased locations in existing ones with high traffic locations in top properties – be it enclosed shopping centres or outdoor big box centres,” he said.

“Moving forward, we are looking for more of these as well as freestanding locations and high streets. Preferring stores of approximately 12,000 square feet.”

By the end of 2025, it’s anticipated that Uniqlo will operate 37 stores across Canada, strengthening its footprint in British Columbia, Quebec, and Alberta, while reinforcing its presence in major urban and suburban shopping destinations.

In a previous Retail Insider story, Yuya Tanahashi, Chief Operating Officer of Uniqlo in Canada, credited the rapid growth of Uniqlo to its continued community focused approach.

“We are very grateful to our patrons in Canada and look forward to fostering more meaningful relationships with new customers. I am optimistic about our Canadian growth, and we look forward to bringing LifeWear to new markets.”

Photo- Jeff Berkowitz LinkedIn
Photo- Jeff Berkowitz LinkedIn

Uniqlo Place Ste-Foy and Galeries d’Anjou will offer UNIQLO’s iconic LifeWear products for men, women, and kids, such as Ultra-Light Down—warm, packable jackets perfect for layering or travel—and HEATTECH products—made of an innovative fabric that uses the moisture on your skin to generate heat. Other staples include high-quality Knitwear, including 100% cashmere, premium denim, t-shirts.

Uniqlo is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global headquarters in Tokyo, Japan. Uniqlo is the largest of eight brands in the Fast Retailing Group, the others being GU, Theory, PLST (Plus T), Comptoir des Cotonniers, Princesse tam.tam, J Brand and Helmut Lang. With global sales of approximately 2.77 trillion yen for the 2023 fiscal year ending August 31, 2023 (US $18.92 billion, calculated in yen using the end of August 2023 rate of $1 = 146.2 yen), Fast Retailing is one of the world’s largest apparel retail companies, and Uniqlo is Japan’s leading specialty retailer. 

Uniqlo continues to open large-scale stores in some of the world’s most important cities and locations, as part of its ongoing efforts to solidify its status as a global brand. Today the company has a total of more than 2,400 Uniqlo stores across the world, including Japan, Asia, Europe and North America. The total number of stores across Fast Retailing’s brands is now close to 3,600.

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Photo- Jeff Berkowitz LinkedIn
Photo- Jeff Berkowitz LinkedIn