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Shoppers Foundation for Women’s Health commits $1.75M to support further advances in women’s health equity

By
Mario Toneguzzi
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Source: Shoppers Foundation for Women's Health
Source: Shoppers Foundation for Women's Health

There’s a crisis in women’s health: only 7% of national funding is allocated to women’s health research yet 70% of patients with “medically unexplained symptoms” are women. The disparity in research funding and increased burden of disease for women is leading to a lack of access to high quality care – and putting women’s lives at risk. Shoppers Foundation for Women’s Health has invested $1.75 million through its Community Grants Program to help improve the state of women’s healthcare across Canada.

The work of the 27 organizations receiving grants valued up to a maximum of $100,000 this year spans the women’s health landscape addressing areas including improving access to health supports for women experiencing homelessness, gender-based violence, and those in remote or rural communities, as well as initiatives focused on maternal health, menstrual equity, and mental health, it said.

“The funding delivered across Canada through our Community Grants program supports vital local charitable programs, awareness initiatives and improved access to care for women,” said Paulette Minard, Director of Community Investment at Shoppers Foundation for Women’s Health. “Working together with these grant recipients, Shoppers Foundation for Women’s Health is committed to making care more equitable and accessible so that all women in Canada can lead healthier lives.”

Shoppers Foundation for Women’s Health – the charitable arm of Shoppers Drug Mart – is committed to helping Canadian women lead healthier lives, by making care more equitable and accessible. The Foundation will invest $50M by 2026 to address some of the most pressing health inequities facing women, including lack of representation in health research, barriers to accessing mental healthcare, and the urgent consequences women disproportionately face due to poverty and domestic violence.

Since 2022, the Foundation has supported 99 community-led organizations including The BC Society of Transition Houses (BCSTH) through its Community Grants Program. BCSTH supports an extensive network of member organizations that represent anti-violence workers throughout British Columbia who provide services in women’s transitional housing, safe homes and PEACE counselling programs for children and youth. With a donation of $100,000 from Shoppers Foundation for Women’s Health, BCSTH was able to address menstrual education and equity as well as increase support through its BCSTH Menstrual Equity Project, said the Foundation.

“We are proud to partner with Shoppers Foundation for Women’s Health to address critical gaps in women’s healthcare,” said Amy S. FitzGerald, Executive Director at the BC Society of Transition Houses. “Violence impacts not only women’s safety and health, but also creates significant financial barriers to equality and well-being. With this grant, we were able to provide menstrual products to nearly 5,000 women, many in rural, remote, and Indigenous communities. This initiative has helped ease some of the burdens faced by women and girls living with violence, and we are deeply appreciative of the continued support from Shoppers Foundation for Women’s Health.”

Photo: Shoppers Foundation for Women's Health
Photo: Shoppers Foundation for Women’s Health

The full list of recipients of this year’s Community Grants program include:

Access to Care 

Gender-Based Violence   

Maternal Health

Menstrual Equity  


Related Retail Insider stories:

Solving the Sourcing Disconnect: How retailers can reclaim control of their import networks: TradeBeyond (Op-Ed)

By
Mario Toneguzzi
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Photo: Sam Lion
Photo: Sam Lion

By Rob Garrison, Senior Director of Enterprise, TradeBeyond

When Amazon pioneered “one click” purchasing and delivery, it radically changed how products were sold. How many clicks does it take for an importer to buy their products? For decades, major retailers have invested in enterprise systems that promised efficiency, transparency, and cost control. Today, however, those systems are being tested like never before. Two-thirds of American consumers are cutting back on discretionary spending, even before many tariff-driven price increases hit the shelves, while middle-income suburban households, once a reliable source of seasonal revenue, are acting increasingly price sensitive. At the same time, retailers are accelerating shipments, adjusting sourcing strategies, and expanding private label lines to protect margins. At present, legacy workflows and disconnected tech stacks leave retailers struggling to respond quickly to market shifts, rising costs, and rapidly evolving consumer expectations. The result is a sourcing disconnect that threatens speed to market, margin, and customer engagement unless upstream supply chain visibility and collaboration are radically improved. 

In many global sourcing organizations, the systems of record (whether ERP, PLM, or order management platforms) do their job well enough raising the order. However, upstream from order placement, chaos often reigns. Teams working on sourcing, product development, vendor management, compliance, order management, and logistics are using manual tools or legacy systems that don’t communicate with each other. Data is locked in static spreadsheets, feedback loops are slow, and collaboration is superficial. 

Rob Harrison
Rob Harrison

Consider the stakes, high margin private label products often take 225 days from design to deliver. The complexity of managing the network is outpacing manual solutions. Beyond inefficiency, this has a significant adverse impact on sales. Time to market is critical in order to remain competitive in an always on sales environment.

This fragmentation creates heightened risk in today’s retail environment. As retailers rush shipments to avoid tariff increases, recalibrate sourcing to manage rising costs, and expand private label assortments to appeal to value-conscious consumers, a lack of real-time visibility into supplier performance, timelines, and costs makes agile decision-making nearly impossible. Retailers may miss opportunities to optimize product mixes, adjust pricing ladders, or launch new offerings that align with shifting consumer expectations. 

The Case for an Operational Backbone

Retailers don’t need more systems, they need smarter connectivity between the systems and stakeholders they already rely on. What’s required is an operational backbone that bridges the gap between internal teams and external partners across the globe. 

A centralized, modular platform enables real-time collaboration across product development, sourcing, quality control, ethical compliance, and logistics tracking while integrating seamlessly with existing ERP, PLM, and warehouse systems. It must orchestrate the entire supplier ecosystem and be intuitive enough for non-technical users, whether a merchandiser in New York, a factory manager in Dhaka, or a sourcing partner adjusting production for private label strategies. Such a platform ensures that cost, quality, and lead-time data are visible to all stakeholders, helping retailers react quickly to tariffs, price fluctuations, and changing consumer sentiment.

Driving Change Without Disruption

Digital transformation doesn’t have to mean ripping out existing infrastructure. The most effective solutions augment what’s already in place, bringing structure and visibility to areas that have been historically underserved by technology. Implementation can be tackled in phases, with a focus on quick wins such as supplier onboarding, milestone tracking, or digital sample rooms, to build momentum. The goal is to create a single version of the truth of one shared hub where all stakeholders can access accurate, up-to-date information about products, timelines, and supplier performance. 

Importantly, use adoption must be at the core of any rollout. Suppliers and vendors need localized training, mobile accessibility, and in some cases, integrations with platforms they already use (such as messaging tools or regional portals). If partners can’t or won’t use the system, the value is lost. 

Real-World Impact

Retailers who have embraced this type of upstream connectivity are seeing measurable results like:

  • Improved time to market to enhance sales outcomes
  • Significant reductions in product development and sourcing timelines
  • Faster, more informed decision across merchandising and operations
  • Improved vendor compliance and fewer quality issues
  • Reduced reliance on spreadsheets, manual rework, and email chains
  • Greater flexibility to respond to market and supply chain volatility

One major retailer onboarded more than 18,000 vendors within six months by focusing on supplier enablement and internal alignment. Others have used similar platforms to cut days, (or even weeks) from their seasonal calendars, all while improving collaboration across functions. 

As retail continues to transform, big players face a choice between continuing to patch legacy workflows with manual processes, or invest in a unified operational layer that gives them full control and visibility into the early stages of the supply chain. Contrary to popular belief, transformation doesn’t begin with data, it begins with better collaboration. For large retailers juggling speed, scale, and sustainability, there’s never been a better time to connect the dots.

Related Retail Insider stories:

Canadian Retail Sales Rise 5.9% in June on Travel Shift

By
Retail Insider
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Summer tourists in Banff, AB. Image: Banff Tourism

By J.C. Williams Group

June proved to be a robust month for Canadian retail as total sales grew by an impressive 5.9% YOY. Stripping away automotive, food, and pharmacy categories reveals an even more striking growth of 7.1% YOY.

Despite being down -1.1% YOY for June, alcohol sales showed surprising resilience relative to their prolonged slump throughout 2025. American wine imports, which fell by a staggering 94% in April, set the tone for a broader alcohol market influenced by both economic and consumer shifts. With many retailers struggling to source affordable imported wine, consumers appear to be choosing budget-friendly Canadian alcohol options or even abstaining from purchasing alcohol altogether. Wine, in particular, is under extra pressure, with sales down 13% YOY from March to June.

Interestingly, Cannabis Stores (up 18.4% YOY) have emerged as a bright spot, easily outpacing alcohol. There’s reason to think tighter access to American alcohol may have prompted some consumers to explore cannabis as an alternative leisure option. Additionally, the growth might reflect improved market maturity, possibly due to new cannabis retailers being added to the data set during the month.

Retail benefitted significantly from Canadians prioritizing domestic travel over international getaways, a trend amplified by the ongoing boycott of travel to the U.S. During June, Canadian travel to the United States fell by a sharp 28.7% YOY, and this regional redirection translated into growing sales in key provinces. For example, British Columbia (up 7.0% YOY) showed strong retail momentum, much of which is likely tied to increased activity around Vancouver’s (up 8.7% YOY) bustling tourism industry. The Maritimes posted 5.0% growth YTD, underscoring their success in attracting nature-hungry travelers seeking oceanside relaxation.

Interestingly, Toronto—a staple for both domestic and international tourism—saw sales rise by only 2.0% YOY. While still positive, this smaller bump may hint that Canadians are favoring outdoor and regional experiences over city-oriented travel destinations.

As we approach fall, JCWG is currently thinking about:

  • How aggressively will tariffs influence back-to-school shopping patterns, particularly for categories like apparel and electronics?
  • Prime Day was a strong contender in July—will it dampen traditional brick-and-mortar sales data?
  • Vacancies driven by Hudson’s Bay closures are reshaping the real estate footprint across Canada. How will this space be repurposed, and who will fill the gap?
  • Will Simons’ recent expansion in Ontario translate into sustained retail success, setting the stage for new competitors in fashion and home goods?
  • With holiday creep ramping up earlier every year—Harrods in London is already showcasing Christmas displays—how will these extended seasons affect consumer spending on fall categories?
  • How are YOU preparing for the upcoming fall season?

Retail Sales by Product Category, Same Month Comparison

Sales for the Month of JuneJun-25Jun-24YOY
All Stores72,745,12568,724,6225.85%
Motor Vehicle and Parts Dealers20,521,75818,571,81910.50%
Gasoline Stations6,303,5506,713,505-6.11%
All Stores Less Automotive45,919,81743,439,2985.71%
Food and Beverage Stores13,517,35813,334,1681.37%
Supermarkets and Other Grocery Stores*9,488,4659,307,4561.94%
Convenience Stores750,351764,762-1.88%
Specialty Food Stores992,322949,7004.49%
Beer, Wine and Liquor Stores2,286,2192,312,250-1.13%
Health and Personal Care Stores5,961,8505,420,07110.00%
All Stores Less Automotive, Food, and Pharmacies26,440,60924,685,0597.11%
General Merchandise Stores9,771,6759,308,0044.98%
Furniture, Home Furnishings, Electronic and Appliance Stores3,543,0603,385,0184.67%
Furniture Stores1,218,4211,169,1374.22%
Home Furnishings Stores737,224664,03211.02%
Electronics and Appliance Stores1,587,4141,551,8492.29%
Clothing and Accessories Stores3,855,4243,494,27510.34%
Clothing Stores3,019,0502,726,48010.73%
Shoe Stores423,047407,5163.81%
Jewellery, Luggage and Leather Goods Stores413,326360,27914.72%
Sporting Goods, Hobby, Book and Music Stores4,186,3393,822,0629.53%
Building Material and Garden Equipment5,084,1114,675,7008.73%
Miscellaneous Store Retailers2,798,2382,499,14111.97%
Cannabis Retailers480,203405,71218.36%

Retail Sales by Store Category, Year to Date Comparison

Year-to-Date Sales Ending JuneJun-25Jun-24YTD
All Stores403,454,909384,665,4844.88%
Motor Vehicle and Parts Dealers115,324,627106,567,4808.22%
Gasoline Stations36,521,43638,017,724-3.94%
All Stores Less Automotive251,608,846240,080,2804.80%
Food and Beverage Stores76,665,57274,625,3702.73%
Supermarkets and Other Grocery Stores*55,489,74753,596,1973.53%
Convenience Stores3,995,1294,201,305-4.91%
Specialty Food Stores5,380,4995,030,9726.95%
Beer, Wine and Liquor Stores11,800,19811,796,8970.03%
Health and Personal Care Stores35,369,48532,685,8638.21%
All Stores Less Automotive, Food, and Pharmacies139,573,789132,769,0475.13%
General Merchandise Stores53,233,80551,084,5514.21%
Furniture, Home Furnishings, Electronic and Appliance Stores20,850,04020,045,4404.01%
Furniture Stores6,905,6576,612,9244.43%
Home Furnishings Stores4,182,4833,930,9096.40%
Electronics and Appliance Stores9,761,9009,501,6082.74%
Clothing and Accessories Stores19,988,27918,269,5149.41%
Clothing Stores15,507,07814,119,7269.83%
Shoe Stores2,140,2442,139,6060.03%
Jewellery, Luggage and Leather Goods Stores2,340,9542,010,18116.45%
Sporting Goods, Hobby, Book and Music Stores22,456,01420,850,8197.70%
Building Material and Garden Equipment23,045,65122,518,7212.34%
Miscellaneous Store Retailers15,155,15613,554,54111.81%
Cannabis Retailers2,683,7332,446,3029.71%

Ecommerce Sales

Jun-25Jun-24
Ecommerce Sales, YTD23,864,06321,945,8678.74%
Ecommerce Sales, YOY4,063,0593,914,6673.79%

Regional Sales, Year to Date Comparison

RegionYear-to-Date, 2025Year-to-Date, 2024YTD
British Columbia55,429,67451,786,9937.03%
Vancouver28,255,25525,991,3248.71%
Alberta52,482,48749,686,1595.63%
Prairies*26,945,68725,546,0775.48%
Ontario150,098,116143,848,8514.34%
Toronto66,341,48465,012,9862.04%
Québec89,490,92786,175,8823.85%
Montréal44,458,70142,906,8203.62%
Atlantic Canada27,544,83726,235,9674.99%
Territories1,463,1831,385,5585.60%

Thank you J.C. Williams Group for this report.

More from Retail Insider:

The Timeless Appeal of Outdoor Living: Why CopperSmith Fire Pits Elevate Every Space

By
Retail Insider
-

Creating a home that is open to the outdoors is very much at the forefront of what homeowners are after. For peaceful evenings at home with the family or large get-togethers with friends, the fire pit has become the star of the show in modern patios and gardens. Beyond being a source of heat, they also create a community feel and ambiance, and they are very attractive. Out of the large number of options that are out there today, CopperSmith Fire Pits stand out for their artistry, durability, and classic design.

The Enduring Popularity of Fire Pits

For ages, people have gathered at fires for warmth, food, and connection. Today we see the modern fire pit, which continues that ancient tradition yet at the same time fits into present-day living. Its growing appeal is due to many factors:

  • Ambiance: Firelight creates a warm and very private ambiance, which no other feature does.
  • Versatility: From small city patios to large backyards, fire pits can be tailored to.
  • Functionality: Into the cooler seasons they do so.
  • Social Connection: A fire pit is great for conversation, storytelling, and togetherness.

These issues are what are behind the trend of homeowners investing in high-quality fire pits as a great outdoor upgrade.

Why Use Copper in Your Fire Pit?

In terms of selection of fire pits, material plays a key role in performance and longevity. Copper has become the premier choice for its special blend of strength, beauty, and easy care. Also, copper’s advantages include:

  • Durability: Copper does better than many metals in terms of exposure to the elements; it stands up to corrosion and weather wear.
  • Timeless Aesthetics: Over time as copper ages it changes from it’s bright initial state into rich warm earth tones. This which is it’s natural finish also gives it character and a touch of luxury.
  • Heat Conductivity: Copper heat distributes evenly, which in turn improves the comfort at the fireside.
  • Sustainability: Copper is the choice for green-conscious homeowners and is also a sustainable metal.

For which these materials, copper, are practical as well as stylish choices, which is what we see in the case of those that play on function and artistry.

Craftsmanship Matters: The CopperSmith Difference

While there are many fire pits out there few compare to the craftsmanship and design of CopperSmith Fire Pits. CopperSmith is known for their artisan touch which they apply to pieces that go beyond the basic outdoor fixture they create works of art which are built to last a lifetime.

Each fire pit is a custom creation by skilled artisans who put a great deal of attention to detail and structure in to. These are not produced like the mass market models, instead each one has a unique touch which brings together modern design with traditional artistry.

Customization Options

CopperSmith is also known for the personalization of their designs. The company offers a large choice in terms of size, shape, and finish from which homeowners may choose what best fits their outdoor theme.

From a modern patio that needs a simple design to a weather-worn back garden that calls for a more natural look, CopperSmith gives the choice to create a very unique piece.

Quality That Lasts

Built with the best quality copper, CopperSmith Fire Pits are designed for beauty and durability, which the company stands behind.

CopperSmith has gone with a very robust design for dependability and also included the element of the living copper patina, which only improves the piece’s look as time goes on.

Fire Pits as a Lifestyle Investment

Invest in a fire pit, and you are doing more than just adding a decorative touch—you are improving your lifestyle. Homeowners that put in a high-quality unit extend the use of their outdoor areas, which in turn are enjoyed all year round. Also see that:

  • Year-Round Enjoyment: In all seasons a fire pit extends the living space outdoors.
  • Increased Home Value: A well-landscaped outdoor space that includes a fire pit does greatly to increase property value.
  • Health & Wellness: Spending time in nature, which includes by fire, does wonders for relaxation and stress reduction.
  • Entertainment Hub: From marshmallow roasting to elaborate cocktail parties, a fire pit is a host’s dream.

For those who seek out beauty as well as function, the CopperSmith Fire Pit is the best investment.

Styling Your Outdoor Space Around a Fire Pit

To increase a fire pit’s impact, homeowners may thoughtfully design their outdoor space to put it at the core of the design. Here are some tips for which to use them best:

  • Seating Arrangements: Round or semi-round seating, which enhances the conversation at the fire pit.
  • Complementary Materials: Pair copper fire pits with stone, wood, or neutral outdoor pieces for balance.
  • Lighting: Subtle landscape lighting keeps the fire pit the star of the evening ambiance.
  • Functional Additions: Also include side tables, weather-resistant rugs, or planters, which will tie the space together.

Through use of the fire pit as a focal point, homeowners are able to transform their total outdoor space.

Conclusion

Fire pits do more than serve as outdoor accessories—they are in fact timeless gathering spots that improve your daily outdoor experience. CopperSmith takes fire pits past the ordinary in terms of durability, look, which changes with time, and artisanship, which brings grace and utility to any setting.

For the things that are out of the ordinary, Copperleaf’s artisans provide custom design, which is bringing patios and backyards to life in a very welcoming and warm way. In putting this into a home, the family will be the stars of that which fire has brought together people since time out of mind, which in turn creates unforgettable memories. 

10 Best Practices for Retail Financial Advisors to Increase Customer Retention

By
Retail Insider
-

Customer retention is one of the most important aspects in the success of retail financial advisors. Although new clients are relevant, more sustainable and perhaps less costly, long-term relationships with the current clients are highly valued. Since today there are many services that offer financial advice to customers, advisors who are able to create trust and loyalty stand a better chance at long-term growth.

Retention does not happen by accident. It takes hard work, a thorough knowledge of client requirements and the capacity to deliver more than just transactions. Financial advisors operating in the retail market should orientate towards approaches that create strong ties, enhance communication, and prove trustworthy since such advisors will be better placed to retain satisfied and engaged clients over a prolonged period.

Building Strong Client Relationships

The root of customer retention is in a healthy advisor-client relationship. Clients that feel understood and know they are valued will not tend to go to another provider. Retail financial consultants need to focus on trust-building, listening skills, and personal service that is relevant concerning the financial agenda of a given client.

This relationship-building goes beyond the numbers. It also entails demonstrating interest in the aspirations, concerns and family situations of clients. When clients feel their advisor sees them as a person and not just a balance in an account, they build increased feelings of loyalty. Frequent touch-ups and intimate details may do a great deal of good towards the strengthening of this trust.

Providing Consistent Communication

Active and effective communication is the key to good relations with clients. Clients desire to feel knowledgeable about their financial well-being and to be sure that their advisor is reachable whenever it is required. They can help eliminate misunderstandings and strengthen the assumption of an advisor as an authoritative guide, at least through regular updates such as a meeting, newsletter or Internet-based platform.

Consistency in communication also helps set realistic expectations. Advisors follow through and act proactively to the information or change in the market, update of the policy or reaction to the growth or deterioration of a portfolio. This shows that they are active and careful in their line of duty. Informed clients also feel safer and they are not likely to seek out the help of others.

Leveraging Technology Effectively

Technology is a determinant factor in the way retail financial advisors are currently conducting business with their clients. CRM for financial advisors is a tool that allows them to keep their interactions organized, manage and sort through data, and individualize their communications with every client. With these systems being effective, advisors are able to give a more personal experience that builds on loyalty.

The best CRM software investment also helps reduce administrative burdens and streamline the workflow. This enables the advisors to devote more time to the client than on process work. The fact that their advisor is responsive and efficient will also make the clients more confident and trust towards him.

Offering Education And Guidance

Imparting knowledge to clients is one of the ways of increasing customer retention. Literacy is not always high and most people confirm the value of having an advisor who explains goals and issues related with the strategies, risks and opportunities using simple language. Sending education material, conducting workshops or webinars with an advisor will not only strengthen the expertise of the advisor but will also engender client confidence.

Education should be ongoing rather than occasional. Clients will see the benefit of the updated advice based on their changing goals and as the financial markets change and the personal circumstances of the clients change. Instead, advisors who present themselves as not only advisors but also educators are more apt to find a central bond and come across as being essential partners.

Delivering Personalized Solutions

Clients want solutions that reflect their unique financial situations. Financial advisors at retail level that depend on blanket-recommendations may lose customers to competitors who are able to afford more specific strategies. Individualization in the financial planning aspect is illustrative of attention and dedication to the needs of the client.

This personalization need not end with portfolios alone, but also with the provision of retirement planning, tax planning, or even estate considerations. Clients will be more loyal when they feel that their advisor is assisting them to accomplish goals that are important to them. Customization Dictionary is a trend changing a commodity in financial advice into a service.

Demonstrating Reliability And Accountability

The financial services sector depends on trust which cannot be assimilated without reliability. Advisors should hold commitments and keep the deadlines and give the right information every time. Clients that have a reliable track record in their historical time line tend to be loyal to their advisor even under very trying economic times.

Accountability also plays a crucial role. In cases where errors occur or situations where factors in the market are working adversely, it is important to know to claim that things are not going well, then providing solutions would go a long way in maintaining the trust. Clients do not appreciate those advisors that are dishonest, but they appreciate those advisors that can move through these difficult situations in a controlled and clean manner rather than putting their energies into protecting themselves.

Encouraging Client Feedback

Customer reviews can never be overstated because they can be used to either enhance service and retention. Advisors that welcome the advice of the clients demonstrate that they care about what they think and want to give them a better experience. Such areas of improvement can be gotten through surveys, feedback forms, or informal ways of communication.

Acting on feedback is equally important. Once customers realize that the advice they give is implemented and meaningful, they become closer to the adviser and the relationship involved. This sense of collaboration fosters loyalty and long-term commitment.

Enhancing Customer Experience

In addition to the financial advice, retention is defined by the total customer experience to a large extent. Advisors need to analyze each interaction process of the client to make sure that procedures are flexible, effective and enjoyable. This may include the process of simplifying onboarding, document submission, or using user friendly online platforms.

It also adds value in creating a welcoming environment in the process of an in-person or virtual meeting. The advisor can strengthen the emotional relationship with the client through small acts of remembrance, like recollecting a client achievement or marking a client’s birthday. And, satisfaction is constructed through a positive experience which leads the clients more inclined towards loyalty.

Supporting Long Term Planning

The aspect of retention is critical when an advisor is able to assist clients as they work through various phases of life. Clients that feel directed not only in the present but also in the process of building an expectation in the future are more likely to continue to build long-term relationships. This can be assisting them in saving up towards their retirement, buying a car or settling down.

Long-term planning requires continuous reassessment. Planners must make follow-ups regularly to put in place adjustments in response to change of life situations. The fact that advisors are there, constant presence in the financial life of the clients, strengthens their status of trusted advisors with sound guidance that could be applied at various stages in life.

Building A Reputation Of Expertise

Reputation plays a significant role in client retention. Customers desire to receive the services of advisors who are informed, trusted and respected in the profession. Retail financial advisors can improve their professional stature by regularly showing the level of expertise, either in their market knowledge, thought leadership or in delivery, to gain an edge in their profession.

A good reputation also lessens the chances of losing clients. By making customers sure they are communicating with a reliable expert, an organization can decrease the likelihood that they will pay attention to other offers. Reputation can carve confidence that the counselor can deal with the opportunities and the difficulties.

Conclusion

Customer retention is not a one-way approach, as retail financial advisors present their use of the following, trust, communication, personalization, and consistency to present long-term benefits. Establishing relationships, using technology like CRM of financial advisors, and providing personalized solutions will make a client loyal. On the same note, reliability, positive responses, and client maintenance facilitated by long-range planning also help to maintain relationships.

Through these best practices, advisors establish transactions that go beyond transactions with their clients. They foster relationships based on trust, experience and common prosperity. In the competitive environment where maintaining development is a challenge, retention should represent the sustainable means to develop and stabilize, as, with clients staying in place, the advisor also ensures they promote his or her services.

Canadian Retail News From Around The Web For August 25, 2025

By
Retail Insider
-
Canadian Retail News From Around The Web

News at a Glance

Retail Insider is streamlining its Canadian retail news from around the web to include a handful of top news stories that can be viewed quickly during the day. Here are the top stories from the past 48 hours.

Hudson’s Bay and top lender accuse landlords fighting Ruby Liu of having ulterior motives (CBC)

Retail sales rise in June even as trade tensions hit Canadian businesses (Yahoo)

Retail in Edmonton suburbs thrives while Downtown works to revive (Edmonton Journal)

Retail spending dips in July, small Calgary business feeling impact (CTV)

Retail vacancy expected to remain stable in Metro Vancouver, says report (BIV)

Buy Canadian movement still strong in Dawson City, seven months after it began (CBC)

Sikh man opens the region’s first turban store in Sudbury, Ont. (Yahoo)

It is the last days for the Toys ‘R’ Us store in Kelowna – Kelowna News (Castanet)

Down the drain? Not so fast. Quebec minister says U.S. alcohol to be donated, not destroyed (CBC)

Oasis fans converge on pop-up store ahead of Toronto shows (CBC)

An old-school East Van mattress shop becomes a cult favourite (Vancouver Sun)

Pay-what-you-can grocery store in West Bend diverts food waste and fights food insecurity (CityNews Toronto)

Changes to Glace Bay street will create more downtown parking, says councillor (CBC)

Retail Insider the magazine Launches ‘Canada Proud’ Issue

By
Craig Patterson
-

Retail Insider has released a new edition of Retail Insider the magazine, marking the first in a series of themed issues that will now be published with greater frequency. The latest release, titled the Canadian Pride Issue, highlights the resilience, innovation, and identity of Canadian retail as it navigates both challenges and opportunities in 2025.

A Focus on Canadian Stories

This issue takes a close look at several notable players in the retail landscape. Browns Shoes, a fourth-generation family-owned retailer, shares insights into its national expansion strategy, including relocations, omni-channel investments, and leadership continuity. Edo Japan, a Calgary-based quick-service restaurant brand, outlines its plans for national growth, with an emphasis on Canadian sourcing, menu innovation, and its first U.S. pilot projects. Gather Packaging, meanwhile, details its move to bring paper bag manufacturing back to Toronto, highlighting sustainability, quality, and domestic supply chain resilience.

Beyond feature profiles, the magazine includes analysis on the state of retail in Canada. The “Insider Insights” section provides data-driven updates on sales performance, employment trends, and the impact of new tariffs on the retail economy. “Main Street Matters” makes a strong case for supporting local businesses at a time when independent retailers face cost pressures but also enjoy strong consumer loyalty. The “Evolution of Retail” feature explores broader shifts, from sourcing strategies to marketing innovation, as Canadian retailers adapt to inflation, automation, and shifting global dynamics.

The Start of More Frequent Issues

This release is the first of what will be a more regular cadence of themed magazine editions from Retail Insider. Each issue will spotlight major developments, brands, and themes shaping Canadian retail, providing industry professionals and readers with deeper context and insights into the market.

Publisher Craig Patterson notes that this Canadian Pride Issue sets the tone for what readers can expect going forward: a blend of in-depth profiles, timely data, and thoughtful commentary on the future of retail in Canada. “We are proud to be expanding our coverage through these themed issues, giving even more attention to the people and companies that define Canadian retail today,” Patterson said.

Where to Read the Magazine

The full issue of Retail Insider the magazine is available to read online, offering industry professionals, retailers, and consumers an inside look at the stories shaping the sector. With this new approach, Retail Insider aims to enrich dialogue within the retail community while celebrating the innovation and resilience that continue to drive Canadian retail forward.

[Read the new issue here]

Poppys Collection Rallies Support for Newfoundland Wildfires

By
Craig Patterson
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Poppys Collection storefront in Port Carling, ON

The tight-knit community of Small Point–Adams Cove in Newfoundland has been devastated by a series of wildfires this summer, leaving hundreds of families without homes, schools, and basic necessities. Over 200 structures have been destroyed across Conception Bay North, including residences in Small Point, Broad Cove, Blackhead, and Adams Cove, as well as in neighbouring towns such as Western Bay and Ochre Pit Cove. Evacuation orders remain in place for many areas, and a regional state of emergency has been declared.

The fires, which have ravaged nearly 11,000 hectares of land, are considered among the most destructive in the province’s recent history. The response has involved the Newfoundland and Labrador government, Canadian Armed Forces, volunteer firefighters, and neighbouring provinces, with aerial and ground crews working tirelessly to contain the flames. Yet, for many residents, the devastation is already permanent.

Kathryn McNally, founder of Poppys Collection

“It’s absolutely devastating,” said Kathryn McNally, founder of Poppys Collection, in an interview with Retail Insider. “Today it’s out that 200 homes have been destroyed, and there have also been schools lost. Even for families who might eventually go back, their children may have no school to return to. It’s heartbreaking.”

For McNally, the crisis is more than a headline. Her mother grew up in Small Point, where generations of her family lived, and her own summers as a child were spent in the community. Poppys Collection, her Muskoka-based boutique, was founded on values of family, tradition, and intergenerational ties. Those same values now underpin her efforts to rally support for the community that helped shape her.

“My mom’s family is from Small Point,” McNally explained. “I spent my summers as a kid there, and we still have a house in the community. My sister was actually evacuated during the fire with my niece. We’ve always had such strong ties, and to see it all threatened like this is devastating.”

Flames rise from a wildfire near Adam’s Cove. Photo by Krista Noble/Facebook

Fundraising Through Retail

In response, Poppys Collection has launched a fundraising initiative to aid those affected by the Small Point Newfoundland wildfires. The retailer is selling raffle tickets for $25 each, with proceeds directed to trusted organizations including the Red Cross, Salvation Army, and local charities on the ground.

The raffle prize is fittingly symbolic: a giant Jellycat whale, chosen to reflect Newfoundland’s maritime heritage. 

“It felt very appropriate to raise money for Newfoundland with a giant blue whale,” McNally said. “Small Point is such a special spot where you can see whales from the shore. It’s unique, and it’s just heartbreaking to see this kind of destruction in a place so full of natural beauty.”

Tickets are available both in-store and online, with the winning draw set for Labour Day weekend. McNally is also donating a portion of Poppys Collection’s retail sales to support the relief effort.

“We don’t have a set fundraising goal because we simply don’t know the full extent of the damage yet,” she explained. “The evacuation orders are still in place, so the more we can raise, the better. Families need as much support as possible.”

Kathryn McNally as a child fishing in the Newfoundland Community.

Retail as a Platform for Change

Independent retailers like Poppys Collection are increasingly using their platforms to respond to social and environmental crises. For McNally, the decision was instinctive. “This isn’t just about business, it’s about community,” she said. “Poppys has always been about families and creating connections, and that extends beyond Muskoka. This is about standing up for the people of Small Point.”

Located in Port Carling, Muskoka, Poppys Collection has been a seasonal and year-round destination for high-quality children’s and women’s apparel for nearly a decade. The store emphasizes curated collections, often from woman-owned and mom-run brands, and has built a loyal following among locals and seasonal visitors alike. Beyond clothing, the retailer has established itself as a community hub, hosting activities and events designed to bring families together.

Now, McNally is channelling that same spirit into disaster relief. “We’ve had such a great summer at the shop,” she reflected. “So many new and familiar faces have come by, and we’re grateful for the support. It makes it even more meaningful to be able to turn that success into something that can help others.”

The Broader Impact of Wildfires

Wildfires have become a recurring threat across Canada, with climate change intensifying both their frequency and severity. In Newfoundland, where such large-scale fires have historically been rare, the Small Point Newfoundland wildfires underscore a shifting reality.

The province has already experienced twelve wildfires this year, with May marking the start of an unusually destructive season. While recent weather conditions have aided suppression efforts, the long-term impacts on communities and ecosystems will be profound.

Local businesses in Newfoundland have also been disrupted, from fishing operations to tourism-based enterprises. For towns like Small Point and Western Bay, where seasonal activity contributes heavily to the local economy, the destruction of homes and infrastructure may take years to overcome.

Kathryn McNally as a child with her grandfather in the Newfoundland Community.

A Call to Action

McNally hopes her initiative will inspire others to support Newfoundland families during this crisis. “It’s not just about one store or one fundraiser,” she said. “It’s about people across Canada coming together. Whether it’s through a raffle ticket, a donation, or simply sharing the story, every action helps.”

The raffle will remain open until Labour Day weekend, but Poppys Collection is also encouraging ongoing support for the charities involved. As recovery continues, funds will be needed for rebuilding homes, replacing lost belongings, and restoring vital community services such as schools.

“This is about hope,” McNally emphasized. “When you’ve lost everything, knowing that people care can make all the difference. I want the people of Small Point to know they’re not alone.”

[Buy raffle tickets here]

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Groups praise Government of Canada for removal of retaliatory tariffs

By
Mario Toneguzzi
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US President Donald Trump. Photo: Slate.com

Restaurants Canada said Friday it is pleased with the announcement that Canada will lift its retaliatory tariffs on U.S. food products. After months of uncertainty and negative impacts, this long-awaited measure will provide relief to thousands of businesses across the country and address Canada’s affordability crisis, it said in a statement.

“Restaurants Canada estimates that retaliatory tariffs were resulting in at least $100 million a month in additional costs to the foodservice industry. While Canadians were navigating affordability challenges, including food inflation, this added burden was largely absorbed by foodservice businesses, 40% of whom were operating at a loss or just breaking even. In addition, many of the food products that were targeted by retaliatory tariffs were not available domestically or from other markets,” it said.

“Restaurants Canada has been one of the leaders in lobbying the federal government to remove retaliatory tariffs on food for several months. In partnership with other food associations, Restaurants Canada sent a letter on the urgent need for this relief to several Ministers and all opposition parties.”

Richard Alexander
Richard Alexander

“The removal of retaliatory tariffs by the Canadian government today will help Canadians with the affordability crisis and will protect the 1.2 million jobs in the foodservice industry,” said Richard Alexander, Executive Vice President, Government Relations and Public Affairs with Restaurants Canada.

“We support the federal government in taking a more targeted approach in its negotiations with the United States.”

Restaurants Canada said it continues to encourage the Government of Canada to work with stakeholders and trade partners to improve the Canada-U.S. trade relationship, and to pursue trade diversification for the benefit of Canadian businesses and consumers. As well, it continues to advocate for the removal of interprovincial trade barriers.

Corinne Pohlmann, Executive Vice-President, Advocacy, Canadian Federation of Independent Business (CFIB), said the CFIB welcomes Ottawa’s decision to drop some of its retaliatory tariffs on U.S. goods.

“This is a step in the right direction and will take some of the pressure off Canadian small businesses as trade talks continue,” she said.

Corinne Pohlmann
Corinne Pohlmann

“Many small business owners have told us that Canada’s retaliatory measures were almost as damaging as the U.S. tariffs themselves. Nearly six in 10 small firms report they were hurt by Canada’s counter-tariffs, with only steel and aluminum tariffs doing more harm. Those were not touched today, so the challenges for those businesses remain. While small firms were in favour of Canadian counter tariffs as the trade war began, their support has been falling since February.

“Today’s announcement provides some relief going forward; however, businesses have already paid millions of dollars in counter-tariffs. We urge Ottawa to immediately release its tariff revenue to small businesses directly and indirectly affected by trade disruptions and work quickly to resolve small business requests still tied up in the remissions process.”

Catherine Fortin LeFaivre
Catherine Fortin LeFaivre

Catherine Fortin LeFaivre, SVP, International Policy and Global Partnerships, Canadian Chamber of Commerce, said: “At a time of heightened trade tensions, it is essential these adjustments be carefully calibrated in close consultation with Canada’s business community. Decisions made today will have ripple effects for supply chains, employers and consumers, and must be managed with care to preserve long-term competitiveness. 

“Our focus must remain on securing a durable, predictable arrangement with the United States — one that gives businesses and consumers confidence not just for weeks, but for years. However, we will wait to evaluate a deal until one is on the table. Stability and certainty are the foundations of North America’s integrated economy and competitiveness.  

“Sectoral tariff impacts around agriculture, steel, aluminum and copper have borne the brunt of this dispute. Unlike other industries, they have no CUSMA exemption process to ease the pressure. Canada must work closely with these businesses to calibrate our response while pressing for a lasting resolution with the U.S. and other trade partners. 

“As Canada’s largest and most activated business network, we will continue working with government and industry to ensure public policy delivers a strong economy, long-term prosperity, and a better life for all.”

Photo- Per Bank LinkedIn
Photo- Per Bank LinkedIn

In a LinkedIn post, Per Bank, CEO and President of Loblaw Companies Ltd., said: “This is a big development – for Canadian consumers and businesses. It means that, in the days and weeks ahead, the price of goods in our stores impacted by tariffs will come down. Prices will come down over time, as we sell-through inventory that was purchased based on tariffed pricing. For our business, thankfully, this also means that we will soon be able to remove the “T” symbols on the over 4,000 impacted items on our shelves.

“This is certainly good news, especially for consumers impacted by the higher costs caused by tariffs. But I want to be transparent… just as it took time for tariffs to start impacting goods based on the inventory we had on hand, it will also take time for tariff-related pricing to come off what we have in-stock. We will definitely look for ways to accelerate the benefit for consumers, and I will reiterate: as tariffs come off items, any tariff-related pricing changes will also be entirely removed, penny for penny.

“I’ll also echo something Mark Carney said during his press conference today. Like the Canadian government, Loblaw has been working to create more resilience and diversity in our sourcing and supply chain strategy. One of the few benefits of this trade war has been some great new Canadian and foreign supplier partnerships (we added more than a hundred new Canadian suppliers) that help us mitigate risk throughout our business and expand our network of suppliers. We will continue to proceed with this part of our sourcing strategy, especially where it will lead to better costs for us and better prices for consumers.

“Until all the tariffs come off entirely there will still be lots of choice to buy what you want without tariffs and perhaps this will even benefit Canadian suppliers.”

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J2 Retail Management Expands Retail Partnerships

By
Craig Patterson
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J2 Retail Management
Image: J2 Retail Management

Toronto-based J2 Retail Management is carving out an increasingly important role in supporting both domestic and international retailers entering or expanding in North America. Founded in 2012, the privately held firm has become a one-stop solution for brands requiring operational, merchandising, and logistical support to launch or sustain retail operations.

Led by co-owners Jodie Wolfe, Chief Executive Officer, and Brian LeSaux, President, the company has built its reputation by helping brands execute across the full retail spectrum, from initial leasing and store design to merchandising, logistics, staffing, and ongoing operations. Its reach now spans Canada and the United States, with freelance merchandisers supporting large-scale activations in both countries.

Jodie Wolfe

“We’ve really honed in on being the operational partner for brands that might not have people on the ground here,” explained LeSaux. “Whether a company is based in the U.S., the U.K., or elsewhere, we can step in and do everything from store setups and merchandising to supply chain and IT support.”

Supporting Major Retail Rollouts

The company’s capabilities extend well beyond simple merchandising. Wolfe emphasized that J2’s role often starts at the very beginning of a retailer’s entry into the market. “We help clients open D2C stores, from planning and leasing to design and product mix,” she said. “We’re there to make sure they have a clear path to execution.”

LeSaux added that scalability has been a defining factor. “We’re currently working with a substantial number of freelance merchandisers. That allows us to service major accounts in the U.S., such as Macy’s, Kohl’s, and Dillard’s, while also maintaining a presence across Canada in retailers ranging from Walmart to independents,” he explained.

Brian LeSaux

This scale enables J2 to manage thousands of daily store visits across multiple geographies. According to LeSaux, this kind of reach is critical for wholesale and department store activations where door counts are large and brand consistency across locations is essential.

Choosing the Right Partners

While J2 offers end-to-end services, Wolfe and LeSaux emphasized that alignment with the client’s vision is crucial. “We really want customers who come to us with a solid vision and are willing to partner with us and take our guidance,” said LeSaux. “We’ve had to turn down clients in the past when their goals didn’t fit.”

Wolfe added, “We’ve built a good business on integrity. Sometimes we have to say to a client that we’re not the right fit. It’s better to walk away than pursue something that isn’t viable.”

The leadership duo pointed to Simons as an example of a strong retail vision. “That store is phenomenal,” said LeSaux. “They’ve created a great product mix, strong fixtures, and an assortment that appeals to everyone. It shows what happens when a retailer has a clear vision.”

Preparing Retailers for Success

One recurring theme in the interview was preparation. LeSaux was direct about the risks of rushing. “You only have one shot to make a first impression,” he said. “If you open a store and disappoint, customers are unlikely to return.”

He described J2’s role as helping clients fully prepare before committing. “You need a realized plan for your assortment, operations, and financing. We often advise clients to delay openings until they’re ready. Otherwise, the risk of failure is high,” he explained.

Budgeting, too, is an area where J2 provides guidance. “It always costs more than you anticipate,” said LeSaux. “We recommend at least a 30% contingency for store build-outs to cover unexpected expenses.”

The Importance of Retail Relationships

Strong relationships between retailers and landlords are often the difference between long-term success and early struggles. For J2 Retail Management, these partnerships are central to the company’s philosophy and a recurring lesson it shares with clients entering the Canadian or U.S. markets.

“It’s all about the relationships,” said LeSaux. “When you’re opening stores in major shopping centres, you need a landlord who believes in your concept and is willing to work with you to ensure that it succeeds. That trust goes both ways. If they’re taking a chance on you, you have to deliver.”

Wolfe highlighted how mutual confidence can shape outcomes. “Once a landlord takes you in, they want you to stay. They don’t just want rent cheques; they want tenants that add vibrancy to their centres. That’s why we encourage our clients to treat landlords as long-term partners rather than transactional counterparts,” she said.

J2’s own experience has underscored the value of working with well-connected leasing partners. “We’ve worked with Oberfeld Snowcap for our leasing,” LeSaux noted. “They’re incredibly flexible and have strong relationships across the retail real estate industry. By combining their connections with our operational expertise, we’re able to secure the right spaces and set up our clients for success.”

LeSaux pointed out that the stakes are high. “Landlords have a lot invested in every square foot of their centres. If a tenant fails, it impacts not just the landlord’s bottom line, but also the neighbouring tenants. That’s why demonstrating that you have a sustainable concept is so critical.”

For J2, fostering these connections is part of its broader mission of guiding retailers through complex market entry. “Landlords want you to succeed,” said LeSaux. “If you succeed, they succeed. And if you fail, everyone feels it. That’s why we tell our clients: don’t view landlords as just property owners. See them as partners in your brand’s story.”

Beyond operations, J2 Retail Management also advises on product strategies and brand positioning. “Consumers want something different and exciting, not the same old assortment,” said LeSaux. “That means looking at both established and emerging brands, as well as reviving nostalgic names.”

He pointed to Buffalo Jeans as a recent example. “It’s a nostalgia brand that people remember from downtown Toronto. Bringing it back into malls is exciting for customers who say, ‘I haven’t seen this in years.’”

Even global brands have found success by returning to basics. Wolfe noted, “The best thing about Gap’s resurgence is that they went back to their roots. They’re offering strong, simple basics that resonate with customers again.”

Expansion and the Future of J2

Looking ahead, J2 is positioning itself for significant growth. While specifics remain confidential, LeSaux hinted at multiple upcoming store rollouts and new opportunities in showroom design.

“We’re fully invested in our D2C channel and have significant store openings coming,” he said. “We’re also exploring showroom strategies that give store teams a more interactive and engaging way to understand seasonal merchandising, beyond flat laydowns or digital walkthroughs.”

Wolfe added that the company continues to adapt as consumer expectations evolve. “Retail is always changing, but our ability to integrate logistics, merchandising, creative, and operations makes us a reliable partner for brands navigating this environment.”

What sets J2 Retail Management apart is its ability to provide an integrated suite of services that address every stage of the retail lifecycle. From warehouse management to creative activations, the company positions itself as both a practical operator and a strategic advisor.

“Whether it’s a large-format department store or a small independent, we have the expertise to get clients ready,” said LeSaux. “At the end of the day, our success is tied to theirs.”

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