Virta, a Canadian high-end bathroom furniture wholesaler, known for their premium solid wood bathroom vanities has recently introduced a new line of air jet bathtubs which they have named Pearls.
The new self disinfecting acrylic line of bathtubs provide a powerful air massage as well as colour therapy and are priced to be highly competitive in the growing Canadian market of smart technologies. Virta has been expanding its line of smart technologies in recent years including the addition of smart toilets.
You can find Virta bathroom vanities and bathtubs, as well a plethora of many of their other product lines at one of the many dealers across Canada.
Virta Bathroom Furniture was founded in Toronto, Ontario in 1989.
Are you worried about power outages disrupting your retail sales floor? Unreliable electricity can halt operations, frustrate customers, and hurt your bottom line. Let’s tackle this issue head-on with a practical checklist.
Ensuring consistent power is critical for protecting your business. From backup generators to surge protection, implementing the right solutions prevents costly downtime. Start safeguarding your store today with proven strategies.
For expert help, visit www.thelocalelectrician.com.au for top-tier electrical services in Greater Western Sydney. Their Level 2 electricians can secure your power reliability, keeping your sales floor operational.
Opening Security Protocols
Hey, let’s kick things off by securing your retail space. Strong IT systems are the backbone of protecting sales floors and driving growth daily.
Digital Fortification
Start by ensuring your IT infrastructure is a fortress. Partner with experts to safeguard against cyber threats and keep operations running smoothly.
Customer Trust Building
Secure systems aren’t just protection; they build trust. When customers feel safe, they’re more likely to shop with confidence and return often.
Cyber Threat Awareness
Stay ahead of evolving threats by updating security protocols. A proactive stance prevents breaches that could disrupt your sales floor and reputation.
Scalability Focus
Think about growth when setting up IT systems. Scalable solutions handle increased traffic, ensuring your sales floor thrives during peak times.
Closing Registers Securely
Alright, closing up shop means securing those registers. A tight process at day’s end protects your revenue and keeps everything in order.
Make it a habit to double-check cash drawers before locking up. Limiting cash on-site with frequent drops reduces risks of theft overnight.
Implement Drop Safes: Use time-delayed safes to store cash securely, minimizing exposure during closing hours and deterring potential theft.
Train Staff Thoroughly: Ensure your team knows proper cash handling to avoid errors that could lead to losses at closing.
Check Register Logs: Review transaction logs for discrepancies before shutting down to catch issues early and maintain accuracy.
Lastly, always secure register areas with locks or alarms. This simple step adds a layer of defense to your sales floor after hours.
Daily Inventory Management
Keeping tabs on inventory daily is crucial for retail success. Stay on top of stock levels to prevent disruptions on your sales floor.
Stock Tracking Systems
Invest in reliable software to monitor inventory in real-time. This helps avoid stockouts that frustrate customers and hurt your bottom line.
Regular Audits
Set a schedule for physical counts to match digital records. Regular checks catch errors early, keeping your sales floor fully stocked.
Reorder Alerts
Use automated alerts for low stock levels. Quick reordering ensures popular items are always available, maintaining smooth sales operations daily.
Loss Prevention
Track discrepancies to spot theft or errors. Addressing shrinkage promptly protects profits and keeps your sales floor running without hiccups.
Visual Merchandising Setup
Let’s talk about making your store visually pop. A stellar merchandising setup grabs attention and drives sales right on the floor.
First impressions matter, so keep displays fresh and engaging. A well-organized store invites customers in and encourages them to browse longer.
Create Focal Points: Highlight key products at eye level to draw focus and boost interest in new or high-margin items.
Use Color Strategically: Choose colors that evoke emotions, like red for urgency, to influence buying behavior on your floor.
Maximize Space: Space out luxury items for exclusivity or pack shelves for sales to communicate value without cluttering displays.
Keep tweaking your setup based on customer feedback. A dynamic visual strategy ensures your sales floor stays relevant and enticing always.
Store Cleanliness Standards
Hey, a clean store isn’t just nice—it’s essential. High cleanliness standards create a welcoming vibe that keeps customers coming back.
Daily Cleaning Routines
Establish a checklist for daily tasks like sweeping and sanitizing. Consistency in cleaning prevents buildup and maintains a professional look always.
High-Touch Area Focus
Pay extra attention to areas like counters and door handles. Regular disinfection here reduces health risks and boosts customer confidence significantly.
Staff Training on Hygiene
Train your team on proper cleaning protocols. A knowledgeable staff ensures standards are met, protecting your sales floor’s reputation daily.
Customer Perception Impact
Remember, a spotless store signals care and quality. This perception directly influences buying decisions, making cleanliness a sales driver too.
POS System Readiness
Having a reliable POS system is non-negotiable for retail. Ensure it’s ready to handle transactions smoothly and keep sales flowing effortlessly.
Modern POS systems do more than process payments—they manage inventory and customer data. Check out insights on choosing the right one at Stax Payments.
Regular Software Updates: Keep your POS updated to avoid glitches and ensure compatibility with the latest payment methods for seamless checkouts.
Staff Training Sessions: Train employees to use the system efficiently, reducing errors and speeding up transactions during busy sales periods.
Hardware Functionality Checks: Test card readers and printers daily to prevent delays that could frustrate customers at checkout counters.
Finally, always have a backup plan for system downtimes. Preparedness keeps your sales floor operational no matter what tech challenges arise unexpectedly.
Robbery Prevention Measures
Let’s wrap up with safety—preventing robbery is critical. Implementing smart measures protects your staff, customers, and sales floor from threats.
Security System Installation
Install cameras and alarms to deter criminals. Visible security, as noted in resources like Marsh Risk Advisory, significantly reduces theft risks.
Employee Safety Training
Train your team to spot suspicious behavior and respond calmly. Knowledge on de-escalation can prevent dangerous situations from escalating in-store.
Store Layout Optimization
Design your store for visibility with minimal blind spots. Well-lit aisles and strategic mirrors discourage theft and enhance overall safety.
Cash Handling Limits
Minimize cash on-site with frequent drops into secure safes. Less cash available lowers the incentive for robbers targeting your store.
Secure Your Success
Ensure your retail space thrives by mastering these essential protocols. Protect your sales floor with reliable systems and expert support from The Local Electrician. Stay proactive, safeguard your operations, and keep customers returning. Your store’s success hinges on consistent, secure practices every day.
Business leaders in the retail industry are leveraging a groundbreaking new way to make their operations more efficient: Machine learning and AI-powered task-management software. These sophisticated platforms are not only revolutionizing retail but also enabling savvy companies to vault to the forefront of their sectors.
“AI and machine learning have come a long way in just a few short years,” says Brianna Van Zanten, Customer Success Manager of InCheq, an AI and machine learning global task management platform. “These systems are real game-changers that can make the difference between a business that asserts its dominance over the competition and one that falls by the wayside.”
Machine learning and AI task-management systems improve business performance in multiple ways.
Automating retail operations
First and foremost, today’s automated-based task-management platforms can complete a surprising number of necessary activities, so human staff members no longer have to.
“Automations can take over those routine things that would otherwise consume a lot of people’s time,” Van Zanten explains. “For instance, in retail, these systems can be coupled with radio frequency or other sensors to track inventory automatically. They can also send restocking alerts and reorder products when supplies start to dwindle.”
In this way, automated systems enhance inventory management, preventing stockouts and overstocking. They can also generate sales reports on demand or a regular basis. “With systems like ours, management always knows exactly what they have on hand, as well as where it is,” Van Zanten says. “It’s the ultimate birds-eye view.”
Moreover, when machines handle these sorts of assignments, the potential for error decreases. “It’s natural for humans to get bored and slip up, sometimes without even realizing it,” Van Zanten says. “In contrast, machine learning is tireless and never becomes complacent. As a result, the system doesn’t hit the wrong key on the keyboard and report the wrong number.”
Another important way machine learning and automated systems can improve retail operations is by optimizing the workforce.
Optimizing the retail workforce
Automated systems are particularly adept at creating schedules for staff members that ensure resources are used as efficiently as possible. “Algorithms can account for everything from seasonal demand, sales trends, and even foot traffic to determine how many employees are needed and where they should be,” Van Zanten says. “Due to automated systems’ ability to track sales volume, it can also tell you when your peak times are and calculate how many cashiers you should have to reduce customer wait times.”
Automated systems can also handle staff scheduling. “These automated platforms heed individual staff members’ availability, so no one ever gets upset because they were scheduled to work when they already requested time off,” Van Zanten says.
Today’s automated-powered systems are dynamic, which means they can respond to changes in the real-world situation without hesitation. “Let’s say someone calls in sick,” Van Zanten says. “This happens all the time. However, with a machine learning and AI-powered task-management system, the manager can get the system’s recommendations for a replacement worker at the same time that they get the original employee’s notification of sick leave. They can pivot immediately to the solution.”
As a result, the store floor is always adequately staffed, assuring high-quality customer service. These systems also elevate the customer experience by personalizing recommendations and placing products in the optimal positions.
But that’s not all. Today’s automated task-management systems are revolutionizing the retail industry through powerful data analytics.
The power of data analytics
“Perhaps the most important thing systems like ours do is empower leadership with up-to-the-second insights about how their wares are performing and what customers are doing,” Van Zanten says. “At any given moment, you can see where things need to be shored up or there’s an opportunity to exploit. In other words, you have the information you need to take action.”
Machine learning and AI-powered task-management software can also enable management to game out potential strategies for the future. “They can predict what would happen if certain changes were made,” Van Zanten says. “This means buyers at retail stores can make the most advantageous decisions about the range of products to offer and how to price them. Another example would be marketing — the machine learning can tell you which messages resonate best and with whom.”
The data analytics that automation enables also gives business leaders a solid foundation upon which to make other major decisions. “Let’s say you are trying to decide whether to open another location,” Van Zanten says. “The automated system can simulate what would happen if you did. It can also show you the likely results if you put the new store in one location versus another. That way, you can create an expansion plan with the best chance of success.”
Greater efficiency translates into greater profitability
With the advent of machine learning and AI, the world of retail will never be the same.
“The more efficient your operations are, the more money you make,” Van Zanten says. “Today’s machine learning and AI-powered task-management platforms ensure your business is as efficient as possible. In this way, it directly supports your enterprise’s profitability.”
Retail Insider is streamlining its Canadian retail news from around the web to include a handful of top news stories that can be viewed quickly during the day. Here are the top stories from the past 24 hours.
Hudson's Bay store at Willowbrook Centre in Langley, BC. Photo: Apple Maps
The Hudson’s Bay Company’s dramatic restructuring is entering a new phase, as new court filings confirm that no insiders — including executive chairman Richard Baker — submitted bids to regain control of the 355-year-old retailer. With multiple qualified bids now on the table and liquidation sales generating excess cash, the company is seeking to extend its creditor protection until July 31, 2025, as it works toward closing stores, monetizing leases, and possibly auctioning off its intellectual property and historical treasures.
An affidavit filed on May 7 by Jennifer Bewley, Chief Financial Officer of Hudson’s Bay’s parent company, confirmed speculation that no insider submitted a bid for the company, its leases, or its intellectual property.
“No bids were received by insiders… and insiders have declared that they will not submit a bid pursuant to the lease monetization process,” stated the affidavit.
This statement effectively removes Richard Baker — who has controlled Hudson’s Bay since 2008 — from any effort to retain control. It also dismisses earlier speculation triggered by the release of an “insider protocol” document in April that laid out rules in the event insiders entered the bidding process.
Carl Boutet
Retail analyst Carl Boutet reflected on the implications of the move. “It’s interesting to see that Baker isn’t even bidding on the leases — something he did in Europe. That says a lot about how far removed he now is from this process.”
New Bidders Emerge — But Questions Remain
While the identities of many bidders remain confidential, several names have surfaced. Toronto-based Urbana Corp. has publicly confirmed a bid for Hudson’s Bay’s intellectual property, including the historic Royal Charter. Chinese billionaire Weihong Liu — owner of Central Walk — has expressed public interest in acquiring stores to “restore The Bay to its glory.”
Canadian Tire Corp. has also reportedly placed a bid for the company’s IP — a move that, if true, could position the retailer to use the Hudson’s Bay name on private-label merchandise or marketing.
Bids for leases and assets were due by May 1, and a court-supervised auction was to take place if necessary by May 16. A final buyer could be selected and approved by the end of May.
Boutet noted that Liu’s moves are being closely watched. “She’s been the most vocal and seems the most organized. We’re hearing she’s targeting 20 to 25 locations in Ontario, B.C., and Alberta — likely including her own properties, like Woodgrove Centre and Mayfair Mall.”
Liquidation Sales and Early Store Closures
As of April 27, nine of the company’s 13 Saks OFF 5TH stores had already shuttered. The remainder are expected to close by June 1, and all Hudson’s Bay stores across Canada — 80 in total — are slated to shut down by mid-June.
Bewley’s affidavit noted that liquidation sales have exceeded expectations, generating additional cash to fund the restructuring and partial repayments to secured creditors.
“Financially it’s been exceeding their goals,” said Boutet. “They’re working more and more on consignment, which limits risk and boosts returns.”
Two Saks OFF 5TH locations — Park Royal in West Vancouver and Place Ste-Foy in Quebec City — received no bids and will be returned to landlords. Court documents referred to these as having received “disclaimer notices,” indicating HBC’s formal exit from lease obligations.
Former Saks OFF 5TH at South Edmonton Common. Photo: South Edmonton Common
Court to Rule on Stay Extension and Distribution
Hudson’s Bay is now asking the Ontario Superior Court of Justice to extend its stay of proceedings until July 31. The court filing also seeks approval to partially distribute funds to creditors, including repayment of about $25 million related to revolving credit obligations.
The company claims the extra time will allow it to complete its lease monetization efforts, finalize the sale of its intellectual property, and conclude a separate auction being held by Heffel Gallery for 4,400 historical pieces.
Boutet noted the importance of the stay. “It’s likely focused on keeping the lease monetization process on track. The liquidation side seems nearly wrapped up. So the stay gives the team more breathing room to get deals done with landlords.”
Weihong Liu’s Vision for a Reimagined Bay
Weihong Liu, who has gone public with her intent to acquire a portion of the Hudson’s Bay assets, envisions an innovative approach. Social media posts suggest that she plans to bring Chinese brands to Canadian consumers and transform some Bay locations into experiential destinations — potentially featuring food halls, entertainment, family activities, and even pickleball courts.
Boutet said such a model draws heavily from Asian department store strategies. “In Asia, department stores serve as brand vignettes — a way to build credibility. They’re often anchored by beauty, food, and family-friendly activities. If Liu replicates that model here, it could be very compelling.”
Liu is seeking investment partners and plans to operate her stores in multicultural urban centres, aligning with demographic trends in provinces like Ontario, Alberta, and B.C.
“If she pulls this off, we could be looking at a Hudson’s Bay 3.0 — something entirely new, built on community, experience, and niche appeal,” Boutet added.
Saks Fifth Avenue in downtown Toronto on Wednesday, May 7, 2025. Photo: Craig Patterson
Real Estate Dynamics and Landlord Bids
An April 22 court filing confirmed that 18 unnamed parties submitted letters of intent for 65 store leases, with many bidding on overlapping locations. Landlords are reportedly among the bidders, likely in hopes of reclaiming their properties to redevelop or select new tenants.
Boutet pointed out the financial toll the HBC collapse has already inflicted. “RioCan has written off almost $210 million related to its exposure. Others are probably in similar positions. If Liu or someone else can offer a viable plan, landlords might support it simply to avoid more vacancies.”
Whether Liu can finalize deals and secure landlord cooperation remains to be seen. Her success may depend on having minimal upfront costs, including a request for leasehold improvement funding from mall landlords.
“Landlords may roll the dice if the alternative is empty space for years,” said Boutet.
Questions Around IP, Employee Retention, and Financing
With the IP sale still pending, it remains unclear whether Liu — or another party — will end up owning the Hudson’s Bay brand name and its iconic Stripes motif.
Boutet wondered aloud, “Does she even need the brand? If she’s transforming the stores into something new and experiential, the Bay name may not help — it could even hold her back.”
Court documents also referenced the importance of retaining employees — a factor that may influence the success of any bid. However, sources suggest many staff have already moved on. HBC’s e-commerce platform and call centre both shut down on May 3.
Boutet added, “The document mentions they’re considering proposals based on employee retention, but it’s unclear how much weight that actually holds now.”
Looking Ahead: A Chaotic Past, a Tenuous Future
Hudson’s Bay’s journey through creditor protection has been turbulent, but recent developments suggest some order is emerging. The sales process has brought in multiple bidders, liquidation is profitable, and the company has managed to maintain enough momentum to seek a stay extension.
Still, the ultimate future of Canada’s oldest retailer remains uncertain.
“We’re watching to see whether someone can step in with a comprehensive plan,” said Boutet. “Whether that’s Liu or someone else, it’s going to require capital, a strong vision, and buy-in from landlords and suppliers.”
If a new model emerges — one rooted in culture, community, and experiential retail — Hudson’s Bay may yet surprise Canadians. But with time ticking, and most stores slated to close within weeks, the next chapter must be written quickly.
DoorDash Canada has released insights revealing how Canadians marked Mother’s Day last year, which gives us a perspective of what is expected this year. The insights offer a window into the rituals, surprises, and indulgences that defined the day—from breakfast in bed to late-night desserts. Despite the annual reminder that Mother’s Day is approaching, the data shows most Canadians continue to rely on last-minute gestures, with only 15 percent of flower orders scheduled in advance. A striking 85 percent of orders were placed the same day, underscoring the continued demand for quick and reliable on-demand gifting.
The platform’s data paints a vivid picture of how Canadians navigated Mother’s Day last year, showcasing a surge in breakfast orders, floral deliveries, retail gifts, and alcohol purchases. Whether sending a bouquet or ordering dinner, Canadians leaned heavily on DoorDash to help ensure mom’s day felt special, even when planned at the eleventh hour.
Breakfast in Bed, Delivered Just in Time
Mother’s Day celebrations typically began with the gift of extra sleep. DoorDash reported that the most common time for breakfast orders to arrive was 11:52 a.m., giving moms a chance to rest before being surprised with their morning meal. Floral deliveries, however, tended to come earlier, peaking at 10:45 a.m., just in time to greet mom as she started her day. In fact, Mother’s Day morning saw a dramatic increase in grocery sales for items like coloured roses, eggs, cilantro, strawberries, and chicken breasts—each spiking by over 20,000% compared to other Sundays in May.
For Ontarians, the traditional Mother’s Day mimosa remained popular, with sparkling wine and orange juice sales on DoorDash increasing by more than 35 percent compared to other Sundays. Whether opting for homemade brunch or choosing takeout, families across the country sought out comforting classics and regional favourites. In Toronto, restaurants like Stacked Pancake House, Eggsmart, and Le Gourmand led the pack for breakfast and brunch orders, while Vancouverites turned to spots such as Breka Bakery and Yolks. In Alberta’s largest cities, diners leaned on familiar favourites like Denny’s and emerging options like Morning Brunch Co. and Dedicate Healthy Kitchen.
Across Canada, the top breakfast cuisine types ordered were American, Coffee and Tea, Breakfast, Brunch, and Canadian fare. Popular dishes included breakfast skillets, bagels, club sandwiches, eggs benedict, and fried chicken—suggesting that indulgence was very much on the menu.
A Midday Pause for Lunch and Early Toasts
While breakfast kicked off the day, many families turned to lunch to extend the celebration. The peak time for lunch orders was 1:18 p.m., with popular cuisine choices including American, Japanese, Indian, Taiwanese, and Mediterranean. The data shows that multicultural meals remained a key part of how Canadians connect with family and celebrate special occasions.
Drinks weren’t far behind. Alcohol orders started flowing in the afternoon, with 4:15 p.m. identified as the most common time for delivery. DoorDash reported that wine was the most popular alcohol category, with Pinot Grigio, Sauvignon Blanc, and Cabernet Sauvignon being the top three choices nationwide. Regional preferences added nuance to the data: Alberta consumers leaned toward Prosecco, while British Columbia saw a notable number of orders for rosé. In Ontario, red blends joined the list of favourites, indicating a broad range of palates and preferences across the country.
Dinner and Dessert Cap Off the Celebration
As evening approached, Canadians once again turned to DoorDash to round out the day. Dinner orders reached their highest volume at 6:05 p.m. The top dinner cuisine types included Japanese, American, Italian, Indian, and Hawaiian, reflecting an appetite for international flavours and comfort food alike. The final course, of course, was dessert. Among the top treats ordered were cake, cheesecake, glazed donuts, pavlova, and gelato—with Red Velvet Cake emerging as the most popular sweet indulgence of the evening.
Photo: Ottawa Baskets
Canada’s Most Popular Gifts, Flowers, and Thoughtful Touches
Gifts were also a significant part of the celebration, with DoorDash serving as a source for last-minute beauty and wellness products. The most commonly ordered gifts included fragrances, bath salts, and face creams—though one standout across multiple cities was chips, a reminder that practical (or snackable) items often resonate. Each region had its own twist: Vancouver customers added chocolate and pain relief to their gift boxes, while Winnipeggers gravitated toward bath bombs and face cream. Montrealers focused on spa essentials and shampoo, and Torontonians favoured a mix of bath salts and skincare items.
Flowers remained a staple across the country. The most popular bouquets ordered were assorted mixes and traditional roses. In cities like Ottawa, tulips were also in demand, while Montrealers showed a preference for chrysanthemums. Carnations found favour in Vancouver and Winnipeg. The most common delivery times for flowers were between 9:00 a.m. and 1:00 p.m., with 10:45 a.m. being the single most popular moment for bouquets to arrive at doorsteps across Canada.
DoorDash’s data also captured some particularly touching moments. In one standout example, a Toronto-based customer placed an order that included three flower bouquets and a large, cuddly teddy bear—a gesture that captured both the sentiment and spontaneity that often define Mother’s Day.
From Picnics in the North to Urban Celebrations
DoorDash also highlighted one of its largest Mother’s Day orders in 2024, placed from Yellowknife in the Northwest Territories. The order included a wide assortment of items—potato salad, sausage, bread, cheese, and more—clearly intended for a family picnic in honour of the day. It served as a reminder that Mother’s Day traditions vary widely across Canada, but the intent remains the same: celebrating maternal figures with time, thoughtfulness, and a touch of indulgence.
In Toronto, the largest known Mother’s Day order was placed through DoorDash and included not only multiple bouquets but also a uniquely sentimental teddy bear, showing that even rapid-fire retail can deliver on emotion.
Mother’s Day in Canada: A Snapshot of Generosity and Convenience
The DoorDash data reflects a broader trend in how Canadians mark special occasions. While many continue to rely on last-minute planning, they are turning to platforms like DoorDash to ensure their gestures still feel meaningful. From brunch deliveries and wine orders to skincare gifts and floral arrangements, Canadians are using digital tools to meet emotional moments with convenience, care, and creativity.
With Mother’s Day 2025 around the corner, the data suggests that while procrastination may persist, so too does the desire to make moms feel appreciated in ways both big and small—right down to the Red Velvet Cake.
In an interview with Retail Insider, Odagaki emphasized that Calgary’s retail sector remains resilient and poised for future growth, thanks to a combination of stable consumer spending and ongoing migration into the city.
Ron Odagaki
“The retail market in Calgary, both historically and today, has been relatively stable,” said Odagaki. “We’re currently seeing a vacancy rate of under 4%, and the market has certainly stabilized. We’re still seeing rental growth and absorption, and we’re also witnessing more development as new retail spaces and shopping centres come online.”
Odagaki pointed out that the ongoing trend of net migration to Alberta is a key factor driving the demand for new retail developments. As new residents flock to the province, they bring with them an increased demand for housing and, consequently, new retail spaces to serve these communities.
“We’re seeing new inventory coming online, new shopping centres, and new retail spaces being built,” Odagaki explained. “That’s a strong signal for the market. It’s closely tied to the continued net migration into Alberta and Calgary. New residents mean new housing, and new retail follows to meet their needs.”
Even amid global uncertainties, such as tariffs, Odagaki noted that consumer spending remains stable, reflecting a healthy retail real estate market in Calgary. The overall outlook for the retail sector is positive, with signs of growth and further development on the horizon.
About 1.6 million square feet were absorbed in 2024, higher than in 2023, with greater net absorption in general retail. Construction starts remain subdued, continuing to tighten the market.
Available space has dropped 60 basis points to 2.8 percent and asking rents continue to rise, although at a slower pace than the national average.
About 1.2 million square feet of leases were signed in 2024. This is in line with the five-year average leasing volume, and demonstrates signs of post-pandemic stabilization.
Photo: Mario Toneguzzi
Food Services Sector Thrives in Calgary
Another sector of Calgary’s retail landscape that continues to thrive is food services, with a growing number of restaurants and food chains expanding in the city. According to Odagaki, this trend is driven by the city’s strong restaurant culture and Calgarians’ high level of spending on dining out.
“Calgarians spend 44% of their food budget on restaurants and fast food, which is one of the highest in the country and certainly above the Canadian average,” said Odagaki. “The growth in restaurant spending, both fast food and sit-down, is also among the highest in Canada.”
While some may question whether the market has become saturated, Odagaki believes that demand for new food services continues to rise. He explained that new entrants, inquiries, and store openings in the food services sector are still increasing in Calgary.
“Restaurateurs are seeing the data, and they recognize that there is still a market for new food services,” said Odagaki. “We’re still seeing new entries and announcements of new stores opening. The demand is there, and the market is absorbing it.”
Experiential Dining Remains Popular
Odagaki also highlighted the growing trend of experiential dining in Calgary, where food plays a central role in creating memorable experiences for consumers. This shift toward experiential dining, he explained, is driving the continued success of Calgary’s food services sector.
“There’s a strong pent-up demand for experiential offerings,” Odagaki said. “Calgarians love to sit down with friends in an atmosphere where they can enjoy a great meal. Food plays a big part in that, and it continues to be a popular trend in Calgary.”
As Calgary’s retail market remains dynamic and continues to evolve, Odagaki remains optimistic about the future of both retail and food services in the city. With continued population growth, a thriving food culture, and stable consumer spending, Calgary is well-positioned to weather global uncertainties and remain a vibrant retail hub.
Chocolats Favoris, an artisanal chocolate shop and creamery, has brought its one-of-a-kind chocolate experience to Vancouver with the grand opening of its 59th location at 14 Water Street in the heart of Gastown.
This marks the Canadian brand’s second location in British Columbia and Western Canada, furthering its mission to share its extraordinary chocolate creations with more Canadians, it said in a news release.
“From the moment we first experienced Chocolats Favoris, we knew we wanted to bring it to the West Coast. After years of persistence—starting with Victoria and now expanding to Vancouver—we’re excited to see that vision come to life in Gastown,” said Patrick Robert, co-owner of Chocolats Favoris’ Victoria and Vancouver locations.
“For us, Chocolats Favoris isn’t just about chocolate—it’s about creating memorable moments for everyone who walks through our doors, and we can’t wait to introduce more Canadians to what makes both our products and the store itself so special.”
Chocolats Favoris said the new Gastown location will feature the brand’s signature real chocolate dipping station, where soft serve ice cream is liberally coated in one of 12 premium flavours, including classic milk, dark, and white chocolate as well as indulgent options such as Dulce de Leche, Salted Caramel, Cotton Candy, and Cookies and Cream.Chocolats Favoris takes it up a notch with their Kooky Cones loaded with toppings as well as their rotating surprise flavours. Guests can also enjoy Chocolats Favoris’ famous take-home chocolate fondues (in microwave and stove-top sizes) and an extensive selection of fine chocolates and bars in a whimsical, inviting setting.
The new location is the passion project of business and life partners Patrick Robert and Paul Codilla, who became franchisees of the Victoria location in June 2023. They quickly turned it into the company’s best-performing store, earning the 2025 Consumer Choice Award in the category of Chocolate Shop for the Victoria region. Patrick’s love for Chocolats Favoris began in Ottawa, where his parents introduced him to the brand. Years later, while visiting Montreal, his mother made a dramatic highway U-turn to ensure Paul could experience it for the first time too. Both Patrick and Paul’s “love at first bite” sparked a dream that led them to relocate to take over the Victoria location as franchisees. After years of dedication and hands-on involvement, the duo is now bringing their passion to Vancouver, explained the company.
Dominique Brown
“We knew Gastown would be a neighbourhood that perfectly complements the Chocolats Favoris experience,” said Dominique Brown, President and CEO of Chocolats Favoris. “Chocolats Favoris is more than just a chocolate shop—it’s an immersive destination for families, friends, and chocolate lovers alike to come together, indulge, and make lasting memories. We can’t wait to welcome Vancouverites to this location!”
Chocolats Favoris said it is dedicated to responsible chocolate production through its Sustainable Cocoa Mission, ensuring that all cocoa is ethically sourced to support fair wages, environmental sustainability, and community development in cocoa-growing regions. The brand also prioritizes inclusivity by offering a wide variety of vegan-friendly products including soft serve, chocolate dips, drinks and more. In addition, they maintain strict cross-contamination protocols for customers with celiac disease, nut allergies, and other dietary restrictions.
Source: Chocolats Favoris
The company said the 1,250-square-foot Gastown store represents a major investment in the local economy, creating 30 new jobs and adding to the neighbourhood’s vibrant culture. Looking ahead, it also plans to open additional B.C. locations later this year.
The company was founded in Lévis, Québec, in 1979.
Knix at 294 Queen St. W. in Toronto. Photo: Craig Patterson
Toronto-based Knix, known for revolutionizing intimate apparel with leakproof underwear and wire-free bras, has redesigned its Queen Street West flagship to better reflect the brand’s evolution. Originally one of the company’s first brick-and-mortar stores, the location now serves as a street-level flagship—what the company calls a “neighbourhood anchor”—blending immersive retail design with customer empowerment.
“We took a lot of learnings from our Yorkdale location and brought them into this space,” said Nicole Tapscott, Chief Commercial Officer at Knix, during a detailed in-store interview. “It was one of our first stores and still one of our favourites, so it felt right to refinish and reimagine it in a more meaningful way.”
Nicole Tapscott
Previously functioning like a showroom, the original design required customers to interact with staff to retrieve products. The new layout emphasizes accessibility and autonomy: nearly the entire assortment is now available on the floor. “Now the product is right at your fingertips,” Tapscott explained. “It’s much more self-shopping friendly, which customers love.”
Studio Collection and Product Innovation
The first display customers see upon entering the store features Knix’s newly launched Studio Collection—a blend of fashion-forward activewear and performance technology aimed at women moving from Pilates to coffee catch-ups with friends.
“This collection really bridges fashion and function,” Tapscott noted. “Our innovation-first mindset shows up here, from moisture-wicking and fast-drying fabrics to supportive bras for a wide range of cup sizes. It’s super chic but highly technical.”
Another standout product is the Sculpt Collection, including tops like the “Sculptor Tee”—a fitted t-shirt designed to be worn without a bra thanks to built-in support. “It’s like your everyday essential, elevated,” she said. A broader assortment of Sculpt pieces is set to launch soon, including bodysuits, dresses, and skirts.
The redesigned store also showcases Knix’s foray into wired bras. Known for their wireless, bonded designs, Knix recently introduced the Reflex Bra with a highly flexible carbon wire that offers structure without discomfort. “We spent 18 months developing this. It’s become one of our top products among new customers who still want the support of a wire,” said Tapscott.
Leakproof Technology at the Forefront
Knix made its name with leakproof underwear—a product that continues to be central to the store. Shoppers can now browse by silhouette, absorbency level, and colour without needing to ask for assistance.
“This heavy absorbency option, for example, holds the equivalent of six super tampons,” Tapscott shared while guiding a tactile demonstration of the gusset. “It’s virtually undetectable under clothes.” A newer ultra-thin version now rivals the capacity of earlier heavy absorbency styles, all with a lighter feel.
Dedicated sections also highlight Knix’s WingWoman Contour Bra, which comes in an impressive 99 sizes and features bonded seams for seamless wear, and a range of everyday underwear basics.
Embracing Inclusivity and Community
Knix’s commitment to body positivity and inclusivity is evident throughout the store. Mannequins reflect a range of body sizes and skin tones, and all models in marketing visuals—including those in the front windows—are real customers and community ambassadors.
“Jully Black, a longtime Knix fan, is featured. But most of the people you see in our campaigns were open-casted through social media,” Tapscott explained. “It’s really about showcasing the beauty of our community.”
This same spirit extends to product lines for teens through Kt by Knix, which includes leakproof swimwear and underwear. “We’ve heard from parents who say this product keeps their daughters in the pool and doing the sports they love without anxiety,” said Tapscott. Kt now offers teen swim shorts and tankinis, supporting modesty and confidence.
Swimwear, Shapewear, and Seasonal Staples
With summer approaching, the renovated space prominently features swimwear, including leakproof and non-leakproof options. “We have everything from sporty two-pieces to elegant shimmer styles launching in late May,” Tapscott shared, referencing an upcoming “Swim Drop #3” that will feature members of the Knix community.
Also featured is the popular Thigh Saver collection—lightweight, breathable shorts designed to prevent thigh chafing and heat discomfort. “It’s scientifically proven to lower skin temperature by three degrees,” Tapscott noted.
Rounding out the store’s offerings are shapewear essentials. “This wall walks you through the ‘ultimate wardrobe’: the perfect tank, bodysuit, thong, and slip,” she explained. “You can mix and match solutions based on your needs and colour preferences.”
Five New Stores Coming in 2025
In a significant move for the brand, Knix is expanding its brick-and-mortar presence with five new standalone stores opening across Canada by the end of the year.
“We’ll have 18 stores total, up from 13 today,” Tapscott confirmed. “You’ll see us soon at Square One in Mississauga, a renovated store reopening at the CF Rideau Centre in Ottawa, a new location at Calgary’s CF Chinook Centre, and more.” (West Edmonton Mall was confirmed to be under construction as well).
The expansion reflects Knix’s confidence in retail as both a revenue stream and an avenue for deeper customer engagement. “Retail is incredibly important to us. It allows us to connect with our community in a real way and drive omnichannel growth,” she said.
Tapscott pointed out that customers who shop both online and in-store—what the brand calls “omni shoppers”—tend to have significantly higher lifetime value. “When she visits a store, has a great experience, and then shops online, we see that halo effect across the region.”
D2C Reimagined
Knix’s direct-to-consumer approach has evolved from being primarily digital to becoming location-fluid. “For us, D2C now means ‘direct to where the consumer wants us to be,’” said Tapscott. “If that’s online, great. If that’s in-store—whether Queen West, Yorkdale, or Chinook—we want to meet her where she is.”
The flagship renovation is a physical embodiment of that philosophy: warm, neutral tones, intimate design features like curved arches, large dressing rooms including accessible options, and abundant natural light from skylights.
“We want this to feel like a place you can linger, learn, and feel comfortable,” Tapscott added.
A Brand That Keeps Innovating
From its early days to becoming a direct-to-consumer powerhouse, Knix continues to evolve with the needs of modern women. With its eye on innovation, inclusivity, and expanded retail, the brand shows no signs of slowing down.
Upcoming product launches include the continued rollout of the Sculpt Collection, the shimmer swimwear drop in late May, and the unveiling of more inclusive sizing across its categories.
For Tapscott and the Knix team, the Queen Street West renovation represents more than a new floor plan—it’s a statement of purpose. “This store tells the story of where we came from, where we are, and where we’re headed next.”
In a comprehensive interview with Jim Tyo, President of GameStop Canada, it was revealed that the beloved EB Games Canada brand is making a return.
GameStop Canada President Jim Tyo spoke with Retail Insider about the company’s refraining to EB Games. The decision follows the May 2025 acquisition of Electronics Boutique Canada Inc. by French-Canadian entrepreneur Stéphane Tétrault, a move that has sparked excitement across the country’s gaming and collectibles communities.
The rebranding effort is already underway and signals a pivotal shift in the identity and direction of the 185-store chain. With deep Canadian roots and a loyal following, EB Games Canada aims to re-establish itself as a nostalgic yet forward-looking destination for both video game and toy collectors.
Jim Tyo, President of GameStop Canada
Jim Tyo, who has been with the company since its inception in Canada in 1993, expressed visible enthusiasm during the interview.
“I’ve been here since the very beginning. I think I’m the second employee,” he said. “I’ve seen it all. But this is pretty wonderful—to get back to what I feel are our roots.”
For many Canadians, EB Games isn’t just a store; it’s a cultural touchstone. The decision to bring back the brand name comes not only from a place of nostalgia but also from a desire to reassert Canadian identity in retail.
“We’re proudly Canadian,” said Tyo. “This just seemed like the right time to move back to what people perceive as an iconic Canadian brand.”
New Ownership, New Vision
At the centre of the rebranding effort is new owner Stéphane Tétrault. With more than 25 years of experience in the toy and collectibles industry, Tétrault is no stranger to the passions of Canadian consumers. He’s the founder of Imports Dragon, a co-owner of McFarlane Toys, and recently became an investor in Mastermind Toys.
Tyo noted that Tétrault’s involvement is far from passive.
“He’s a very passionate leader in this space,” he explained. “It’s quite unique to have an owner of the business so passionate about video games and toys. He’s anxious to get at it, and we’re excited to work with him.”
The Road to Rebranding
The company’s initial focus will be on a full rebrand of existing GameStop stores back to EB Games Canada, which Tyo said would take about six months.
“We’ll focus on some of the higher-profile stores first,” he said. “This year is really about rebranding and technology. We’ll be investing significantly in both.”
The plan includes updated store signage, revamped digital platforms, and a refreshed online experience to better reflect Canadian consumer preferences. “We want to ignite some passion and put our flag back in the ground that we’re homegrown,” Tyo added.
Revamping the In-Store Experience
Although the name change is the most immediate update, there are more ambitious plans in the works for the in-store experience. While details are still being finalized, Tyo said that expanded experiential sections are part of the long-term vision.
“We’re going to create more expansive sections and experiential areas in stores over time,” he said. “Right now, the focus is on brand and tech, but store experience is definitely on the roadmap.”
This aligns with Tétrault’s vision of community-oriented retail, and it also builds on the chain’s existing strengths in collectibles and exclusive product launches.
GameStop store. Image: r/Superstonk via Reddit
Collectibles Boom and Product Expansion
One of the key growth engines for EB Games Canada is its collectibles business, which is projected to hit $100 million in sales this year—a staggering 30 percent increase year-over-year.
“That’s pretty incredible given the retail landscape,” said Tyo. “It shows that there’s demand for the product, and when you bring an expert like Stéphane to the table, we expect even more growth.”
Tyo cited Pokémon trading cards and the upcoming launch of Magic: The Gathering x Final Fantasy as examples of high-demand products that are fuelling the boom. “These launches are as big as video game releases,” he said.
With Tétrault’s industry connections and manufacturing experience, EB Games Canada plans to expand into new product categories, guided by real-time customer demand and its popular reservation model.
Reservation Model Fuels Sales
The company’s unique reservation system is credited as a major factor in its collectibles success.
“We’ve really leaned into our reservation model on the toys and collectible side,” Tyo explained. “It gives us insight into consumer behaviour and helps drive volume.”
This strategy mirrors the limited-edition “drop” culture seen in sneakers and streetwear, creating urgency and excitement around releases.
Digital Growth and Omnichannel Strategy
Despite its emphasis on brick-and-mortar, EB Games Canada is also ramping up its digital efforts.
“We’re investing heavily in technology, and that includes enhancing the online business,” said Tyo. “Buy online, pick up in-store is one of our key areas of focus.”
With 185 stores and a robust used game business, each location carries a unique inventory. The company is planning to roll out ship-from-store capabilities to broaden access to these in-demand titles.
Stability and Strategic Footprint
Unlike many retailers navigating post-pandemic retail disruption, EB Games Canada is not in contraction mode.
“We’re looking to stabilize, not shrink,” said Tyo. “The goal is to invest in stores, not close them. We’ll continue to evaluate locations individually, but we’re committed to the footprint.”
This is a notable contrast to trends seen in the U.S., where GameStop Corp. has been forced to scale back due to declining physical game sales and rising digital competition.
Staff as Brand Ambassadors
Store teams will play a pivotal role in the company’s reinvention, with many employees being former customers themselves.
“Our best-performing stores are the ones staffed by people passionate about what we sell,” said Tyo. “We’re seeing more and more people now who are fans of both games and collectibles—it’s a convergence of two strong communities.”
This human touch is part of what gives EB Games Canada a unique position in the market—personalized service backed by knowledgeable, enthusiastic staff.
Looking to the Future: Loyalty and New Opportunities
Looking ahead, the company plans to relaunch a loyalty program in late 2025 and continue building on its used game and trade-in offerings, which Tyo describes as “a huge value driver, especially in tougher economic times.”
The program is also being expanded to include manga and other collectibles—part of a strategic push to meet consumers where their interests lie.
“There’s over 1,000 to 1,200 manga titles launched globally every month,” said Tyo. “We’ve seen incredible success with our manga trade program, and we’ll continue to expand it.”
A Vote of Confidence in Canadian Retail
At a time when many are pulling back from physical retail, Tétrault’s investment in EB Games Canada—along with his partnership in Mastermind Toys—sends a strong signal.
“He’s really betting on Canadian retail,” said Tyo. “While others are retreating, he’s doubling down. That’s something Canadians should know and appreciate.”
As EB Games Canada steps into its next chapter, the message is clear: it’s not just a name change—it’s a revival.
