Home Blog Page 327

Inside Zellers’ Comeback: Joey Benitah Shares the Playbook

By
Craig Patterson
-
Zellers store at Londonderry Mall in Edmonton. Photo: Ulfhednar Hvedrungr

Zellers has officially reopened its doors in Canada, beginning a bold new chapter for the heritage retailer with the launch of its first reimagined store at Londonderry Mall in Edmonton. The opening on Thursday drew enthusiastic crowds and emotional shoppers, many expressing nostalgia and surprise that the beloved chain had returned once more.

For Joey Benitah, Chief Operating Officer of Zellers, the moment was the culmination of months of work and decades of family history in Canadian retail. “We’ve seen an overwhelmingly positive and heartwarming response,” said Benitah. “There’s so much love for the brand, and we’re humbled by how Canadians have welcomed Zellers back.”

Joey Benitah and Zeddy at the ribbon cutting of Zellers at Londonderry Mall in Edmonton, October 30 2025. Photo via Instagram screen shot

The new Zellers Londonderry Mall Edmonton location occupies one level of a former Hudson’s Bay department store. The Bay had been converted into a smaller outlet format during the pandemic, and shut permanently along with all Bay locations in June. That opportunity allowed Zellers’ leadership to debut its new small-format concept — a strategic shift designed to bring back the best of the brand in a sustainable, modern way.

A Phased Approach to Relaunching a Canadian Classic

Benitah emphasized that the new Zellers is not a simple revival but a careful reinvention. “This is an iconic brand with so much history, and we need to get it right,” he said. “We’re taking a phased approach. Lstening, learning, and adapting quickly to customer feedback.”

Zellers’ plan is to start modestly, refine its merchandise and store model, and expand gradually across the country. The phased rollout allows the company to remain nimble while ensuring the concept remains profitable long term.

“The objective,” Benitah explained, “is to find the sweet spot between offering Canadians the categories they love most at exceptional value, and maintaining a sustainable business model that works nationally.”

This strategy means that the Zellers Londonderry Mall Edmonton store will serve as an early iteration of what future stores may become. Over time, the retailer will adapt its assortment, store design, and brand partnerships based on customer feedback and performance.

Zellers store at Londonderry Mall in Edmonton. Photo: Mary Watson

Strong Community Ties and Local Partnership

Selecting Edmonton for the first relaunch was no accident. “Historically, Edmonton has been a fantastic market for Zellers,” said Benitah. “The customer base here has always been strong, and there’s a deep emotional connection to the brand.”

He credited the partnership with Londonderry Mall’s ownership Leyad as instrumental in bringing the concept to life. “The landlord was incredibly supportive and patient,” he added. “They understood the vision and shared our excitement about making Londonderry the first site of Zellers’ comeback.”

Londonderry Mall, one of Edmonton’s most established shopping destinations, has undergone major renovations and tenant diversification in recent years. Zellers’ addition marks a significant milestone for the property, adding to a tenant mix that includes La Maison Simons, H&M, Winners, and No Frills.

Zellers store opening at Londonderry Mall in Edmonton on Thursday. Photo: Londonderry Mall

Reinventing the Department Store for Today’s Shopper

The new Zellers format, known internally as Zellers 3.0, is a smaller value-focused department store ranging from 30,000 to 50,000 square feet. The layout features a curated selection of apparel, home goods, accessories, and seasonal items, designed to be easy to navigate and shop.

“We’re reintroducing Zellers as a family-first, approachable department store for today’s consumer,” said Benitah. “Customers have told us they want a smaller, more intimate shopping experience that still offers great value and the same warmth they remember.”

In Edmonton, shoppers will find apparel for men, women, and children, as well as home décor, bedding, bath, luggage, and giftable seasonal items. Early feedback, according to Benitah, has been extremely positive. “We’ve had people telling us all day how impressed they are by the prices,” he said. “It’s clear Canadians still appreciate value done right.”

Zellers store at Londonderry Mall in Edmonton

Zellers’ assortment includes brands such as Reebok, Spyder, Chaps, Canada Weather Gear, DKNY Kids, and character-themed children’s accessories from Nickelodeon, Marvel, and Disney. Footwear and additional product categories are expected to roll out as the brand evolves.

The Return of Zeddy and Community Connection

No discussion of Zellers is complete without mentioning its beloved mascot, Zeddy the bear, who will make his official comeback next year. The new Zellers store introduces Zeddy’s World, a dedicated family area where shoppers can purchase their own Zeddy and customize his clothing and accessories.

“We’re giving Zeddy a whole new life,” said Benitah with enthusiasm. “Customers will be able to change his outfits and interact with him in fun, creative ways. It’s a nod to nostalgia but also something exciting for a new generation.”

Beyond merchandise, Zellers plans to rebuild its community legacy through charitable partnerships. Benitah confirmed that the company is developing a national initiative to support pediatric oncology camps across Canada. “It’s something we feel very passionate about,” he said. “Zellers has always been about families, and this is an important way to give back.”

Zellers store at Londonderry Mall in Edmonton. Photo: Londonderry Mall

Balancing Heritage with Innovation

While the new Zellers draws heavily on nostalgia, its leadership team is focused on modernization. E-commerce will be an essential part of that evolution, with an online store expected to launch in 2026.

“We want to get it right,” said Benitah. “When we launch online shopping, the experience will be seamless and something Canadians truly love.”

Plans are also underway to reintroduce Club Z, the retailer’s historic loyalty program, though no specific timeline has been set. “It’s on the list,” he confirmed. “We know customers remember it fondly.”

Zellers’ pricing strategy will remain a core differentiator, balancing affordability with quality. “It’s not about being cheaper than Walmart or anyone else,” said Benitah. “It’s about being extremely competitive and offering real value across every category.”

Zellers store at Londonderry Mall in Edmonton.

Real Estate Strategy and National Growth Plans

In terms of expansion, Zellers’ team is leveraging opportunities in the wake of Hudson’s Bay’s collapse earlier this year. Former HBC sites are now vacant, providing accessible real estate options for Zellers to repurpose efficiently.

“Our initial focus is to partner with landlords to occupy one level of former HBC stores,” said Benitah. “Some of these spaces could take years to redevelop, so our goal is to bring them back to life in the interim.”

By using existing anchor spaces, Zellers can minimize build-out costs and reinvigorate key shopping centres across the country. Benitah confirmed that the company is exploring locations in major markets nationwide, with announcements expected in Spring 2026.

“It’s rare that such large, high-quality spaces become available,” he said. “This is a unique moment to restore activity and vibrancy to these properties.”

The Legacy of the Benitah Family in Canadian Retail

The Benitah family is no stranger to Canadian retail. Over the past five decades, they have operated well-known banners including Fairweather and International Clothiers. In 2019, Joey and his sister Rachel launched Wyrth, a contemporary home décor brand geared toward millennial shoppers in the Greater Toronto Area.

In August 2025, their company, Les Ailes de la Mode Inc., acquired the Zellers trademarks, logo, mascot, and the rights to Club Z and the portrait studio from Hudson’s Bay. The acquisition price has not been disclosed.

For Benitah, the value of the Zellers name goes far beyond its balance sheet. “Zellers means something to Canadians,” he said. “We see incredible potential in bringing it back the right way, with authenticity, warmth, and pride.”

Cash area at Zellers store at Londonderry Mall in Edmonton.

A New Chapter Rooted in Nostalgia

Zellers’ revival comes at a time when Canadian consumers are re-evaluating what value, community, and identity mean in retail. For many, the brand represents simpler times including family outings, affordable finds, and the unmistakable presence of Zeddy the bear greeting children at store entrances.

“I spent the day at the grand opening talking to as many customers as I could,” said Benitah. “The number of people who said ‘thank you for bringing Zellers back’ was incredible. The energy was contagious.”

As the company moves forward, the Zellers Londonderry Mall Edmonton store will serve as both a testing ground and a symbol of what’s possible in Canadian retail. For shoppers and industry watchers alike, its success could signal a broader trend, one where nostalgia meets smart, sustainable retail strategy.

“Canadians deserve Zellers back,” said Benitah. “And this time, we’re building it to last.”

More from Retail Insider:

Crate & Barrel opens its new, improved Vancouver flagship store (Photos)

By
Mario Toneguzzi
-
Photo: Crate & Barrel
Photo: Crate & Barrel

Crate & Barrel recently opened the doors to its new and improved flagship location in Vancouver at 650 W 41st Ave in the Oakridge Centre.

The newly-renovated Vancouver store – the only Crate & Barrel location in B.C. and one of only five in Canada – takes its cue from local B.C. nature with dramatic coastlines and misty evergreens.

The retailer says this new space is designed to provide ease and inspiration to every customer’s visit. 

More than just a retail space, the format of this new store allows for a personalized shopping experience supported by in-store experts that deliver Crate & Barrel’s best-in-class services, such as:

  • Floral Arrangements: The store offers an expansive botanical shop and an expanded assortment of faux and dried botanicals for DIY arrangements or on-site styling by an expert.
  • The Design Desk: Crate & Barrel offers free design and trade services that reach beyond the store walls. The designers bring our customer’s vision to life through collaborative conversations and technology, offering industry-leading service, state-of-the-art floor planning tools and shoppable mood boards.
  • Crate & Barrel Trade Program: Expanded home renovation products for every client, from bathroom vanities to dinnerware and entertaining options for restaurant trade.
  • Gift Registry: Expanded gift registry gives couples the opportunity to see more options as they create their registries along with exclusive events and personalized service appointments.
Alicia Waters
Alicia Waters

Alicia Waters, Brand President, Crate & Barrel and Crate & Kids, said customers want personalized experiences where they feel inspired and receive a level of expertise they may not find anywhere else. 

“Our Oakridge customers will have in-store access to our best-in-class design experts through multiple free services we offer. They can visit The Design Desk which provides free in-store and remote design services using professional grade interior design planning tools or explore our expansive botanical shop for DIY or expert-styled arrangements,” she said.

“Professional and local businesses can utilize Crate & Barrel’s Trade Program for home or business renovation projects with concierge service. Additionally, our gift registry services offer couples exclusive events and personalized appointments.”

She said the retailer’s updated, modern store format it introduced in 2023 emphasizes the ease of shopping while elevating the beauty of its products as well as each store’s unique architectural design. 

Photo: Crate & Barrel
Photo: Crate & Barrel

“Our reimagined Oakridge store has an expansive selling floor, but with an upgraded, modern feel. The open concept store format allows shoppers to see product categories grouped together for a streamlined experience that inspires customers,” she noted.

“We are excited that this reopening is an opportunity for us to reintroduce ourselves to the Vancouver market. We are proud to showcase our commitment to the community and how our brand exhibits beauty and functionality in a space that we have custom designed and built for today’s customer.”

More from Retail Insider:

Photo: Crate & Barrel
Photo: Crate & Barrel
Photo: Crate & Barrel
Photo: Crate & Barrel
Photo: Crate & Barrel
Photo: Crate & Barrel
Photo: Crate & Barrel
Photo: Crate & Barrel
Photo: Crate & Barrel
Photo: Crate & Barrel

Canadian economy falls but retail sector bucks the trend: Statistics Canada

By
Mario Toneguzzi
-
Photo: Anna Tarazevich
Photo: Anna Tarazevich

The retail trade sector in Canada expanded 0.9%, as 8 of 12 subsectors grew in August which was counter to what the country’s overall economy experienced, according to a report released Friday by Statistics Canada.

Real gross domestic product (GDP) contracted 0.3% in August, offsetting most of July’s 0.3% expansion, with decreases in goods-producing and services-producing industries, explained the federal agency.

Goods-producing industries declined 0.6% in August, marking this aggregate’s fifth contraction since the beginning of the year. Services-producing industries edged down 0.1%, marking this aggregate’s first decline in six months, driven by contractions in transportation and warehousing and in wholesale trade, it explained.

But retail was a shining light amidst the overall decline.

“Motor vehicle and parts dealers (+2.5%) led the growth, recording its second consecutive monthly expansion, driven in August by increases in new and used car dealers as well as automotive parts, accessories and tires retailing. A rebound in general merchandise stores (+2.1%), clothing and clothing accessories stores (+2.7%) and sporting goods, hobby, book and music stores (+6.9%) further contributed to the increase in the sector,” noted Statistics Canada.

“Advance information indicates that real GDP increased 0.1% in September. Increases in finance and insurance, mining, quarrying, and oil and gas extraction, and manufacturing were partially offset by decreases in wholesale trade and retail trade. Owing to its preliminary nature, this estimate will be updated on November 28, 2025, with the release of the official GDP by industry estimates for September,” said Statistics Canada.

“With this advance estimate for September, information on real GDP by industry suggests that the economy edged up 0.1% in the third quarter of 2025. The official estimate for the third quarter will be available on November 28, 2025, when the official estimates of GDP by income and expenditure are released.”

More from Retail Insider:

Canadians avoiding travel to U.S.: Leger survey

By
Mario Toneguzzi
-
Photo: David Vives
Photo: David Vives

A new Leger study sheds light on how Canadians and Americans travelled this summer, and how tariffs and politics are reshaping cross-border tourism.

The data points to a clear shift in travel behaviours, one that has major implications for tourism operators, government agencies, and cross-border relations.

Key findings:

  • Most Canadians stayed close to home: 52% travelled within their own province — far more than had originally planned.
  • U.S. travel took a major hit: Only 13% of Canadians visited the U.S. this summer, despite 25% having planned to. Over a quarter (27%) changed their travel plans due to tariffs and the political climate.
  • Americans prefer to stay domestic: 89% of U.S. leisure travellers stayed within the U.S., and Canada attracted only 5% of them.
  • But there’s room for growth: 35% of Americans say they are open to visiting Canada in the future.
Steve Mossop
Steve Mossop

Steve Mossop, Executive Vice-President, Western Canada, Leger, said the survey is the implication of U.S. PresidentTrump and tariff politics on travel and in travel intentions in Canada. 

“When Trump first got elected, the approval rating for Trump in Canada has always hovered around 18% up until that point, and then as his policies and as his politics unfolded, that dropped to an all time low of about 9% where it sits currently,” he said.

“So there’s still a small fraction of the population in Canada that support Trump and Trump policies. And then we started getting into some interesting polling results where we found that not only were people significantly concerned, and this is top of the agenda, number one issue in the country as far as what people care and concern about, but we found some interesting polling results that really rocked the foundations of our friendship with the US, and one of them was we asked whether Canadians felt that the US was an ally, a friend or an enemy country, and we found about 35% said that they considered the USA an enemy country, along the same lines as a lot of Canadians would feel that with Russia, Russia was around 50% so it you know that that kind of a context showed that Canadians were serious, and not just in travel, but in nearly every consumer categories, from grocery shopping to even big box retailers and even down to organizations like Netflix and Disney, Disney plus.

“We saw a large percentage of Canadians boycotting American products and services . . .  So when we get into the travel part, it’s not surprising that we see the numbers that we saw.”

Mossop said he spoke at a Canadian Tourism Conference in April, and the numbers at that point were not baked into the equation about the impacts. First polls indicated a massive drop off in travel intentions occurring, and that the implications would reverberate through the nation in several ways. 

“When you look at destinations like New York and Phoenix and Vegas, and we were seeing numbers from Air Canada, from West Jet, where routes have been dropped. And 40, 50, 70% decreases in travel to those popular destinations. So the impact on Canadian outfits that are servicing travel is the first thing. And the second, of course, is the implications for all of the US destinations that have suffered the consequences of that in some pretty big ways. You look at Maine and the resorts in and around the northeast, you look at even the impacts in Seattle, those are real, and the numbers are being counted in different ways every day,” he explained.

“On the flip side, though, there is an upside that there is a counter effect, where Canadians were traveling much more extensively within their own country. So backyard vacations in province, vacations, the numbers were through the roof. So you look at hotel occupancy rates, you look at hotel rates, you look at travel operators in Canada, they’ve seen this boom that they didn’t expect at the beginning of the year back when I spoke at that initial conference.”

Photo: Splash of Rain
Photo: Splash of Rain

Mossop said Canadians remain steadfast in their avoidance of U.S. travel. 

“We have about three in five Canadians who just four weeks ago said that they are less open to traveling to the US in the next six months. And half of those are much less open, and only a small single digit percentage say that they’re actually more open to traveling to the US. So for now, until we see a dramatic change and the rhetoric dissipates, we expect Canadians to remain true to their intentions. 

So that’s not just travel, that’s purchases of California wine or Kentucky bourbon or any of the other consumer categories where we’ve been tracking since February, the consumers are staying steadfast in their intention.”

More from Retail Insider:

Tourism GDP up 1.3% as Canadians travel locally: Statistics Canada

Halloween remains a strong shopping season for retailers: Lightspeed

By
Mario Toneguzzi
-
Photo: Luiz Ramirez
Photo: Luiz Ramirez

Halloween is haunting Canada’s shopping carts far beyond the candy aisle, with consumers snapping up everything from pumpkin-spice coffee pods to glow sticks simply because they’re dressed in orange and black. 

More than half of Canadians (53 per cent) admit to buying an everyday product just for its Halloween packaging, according to Lightspeed Commerce. 

The trend is strongest among Gen Z and young adults — 85 per cent of 18- to 24-year-olds and 80 per cent of those aged 25-34 say they’ve been swayed by spooky branding — and men are slightly more likely than women to give in to the impulse.

Limited-edition collaborations and in-store theatrics are keeping the momentum alive, with 51 per cent of shoppers saying themed tie-ins influence their spending. From Tim Hortons’ Black Cat merch to DAVIDsTEA’s haunted tea shop and Lush’s spooky bath range, younger Canadians are treating Halloween as a full-blown event, drawn to pop-ups, eerie lighting and exclusive after-hours shopping. Even as cost-of-living pressures persist, thrift stores and dollar shops are seeing a seasonal lift as Canadians mix festive indulgence with bargain hunting — a retail balancing act that’s proving hard to resist.

Once hooked by the branding, Canadians shop it everywhere:  big-box retailers are the main destination (45%), grocery and drug stores (37%) and online marketplaces (28%). Dollar stores are the last-minute lifeline, and thrift/second-hand (23% in Canada vs 18% in the U.S.) gets a seasonal lift as shoppers hunt for spooky finds and budget wins.

It’s not just about what’s on shelves. In-store sampling is the #1 draw (49%), and 59% say they’re more likely to visit stores that lean into the vibe with eerie music, lighting, or giveaways – especially Canadians aged 45-54, who love a good tasting (57%), and 24-34 year-olds go for the the ambiance. 

John Shapiro
John Shapiro

John Shapiro, Chief Product & Technology Officer, for Lightspeed Commerce, said there is a lot of enthusiasm and energy from shoppers for Halloween and maybe even amplified this year.

“For retailers, it presents some logistical and supply chain challenges. You want to meet the demand for this enthusiasm and energy with shoppers but we’re also we’re quickly nearing that point at which point the value of Halloween branded items falls off the cliff. So making sure you’re not sitting on too much inventory that you’re letting go that you’ve to have clearance and discount as well,” he said. 

Despite challenges for consumers these days, they continue to spend. For Halloween, many purchases are relatively affordable. It could be that as larger or luxury purchases become harder to justify, people still want to participate in something fun and celebratory, like Halloween, without spending too much.

Shapiro said in general the retail industry is seeing younger shoppers drawn in by ambiance and themed experiences, things like Halloween-themed sales, promotions, music, lighting, giveaways, and in-store events. That 24–34 age group, in particular, is really engaging with those experiences.

“Halloween being on a Friday night is very well positioning it to be a real consumer event. We’re seeing a lot of enthusiasm from consumers for Halloween this year,” he said. 

“The counterpoint is because of how the calendar is falling . . . possibly because how late in the season Black Friday is falling, we’re seeing a lot of retailers actually shift over from Halloween to Christmas, to Christmas decor. It really kicked off in a lot of ways across big box retailers early in October and normally it’s something that would have happened a little later in the season.

“So I think there’s a bit of a disconnect between what shoppers are expressing interest in right now which is Halloween and where retailers are leaning which is kind of already into Christmas and holiday and shopping season. And maybe there’s some concern given how late Black Friday is that the traditional Christmas shopping period would be compressed so they’re trying to get ahead of it.”

More from Retail Insider:

Canada’s Top Independent Grocers Honoured at Gala

By
Lee Rivett
-
Entrance to the new L'OCA Market in Sherwood Park, Alberta. Photo: Christa Patterson

The Canadian Independent Grocer of the Year Awards returned to Toronto with a sold-out gala celebrating the country’s leading independent grocery retailers. The annual ceremony, hosted by the Canadian Federation of Independent Grocers (CFIG) as part of Grocery Innovations Canada, brought together more than 500 grocers, suppliers, and distributors from across the country to recognize excellence in community-based retailing.

Now in its latest edition, the Canadian Independent Grocer of the Year Awards spotlighted the achievements of retailers who have demonstrated exceptional leadership, innovation, and commitment to their communities. The event remains one of the most anticipated gatherings in the Canadian grocery industry, offering a glimpse into the entrepreneurial spirit that continues to shape the sector.

Among the most meaningful recognitions of the evening was the Heritage Award – Arnold Rands Award, which celebrates multigenerational, family-owned grocery stores that have served their communities for at least 35 years. This year’s honour went to Michael De Lutis and the Fairview team of Longo’s Fairview in Burlington, Ontario, a store that represents the enduring strength of family-operated businesses within Canada’s modern retail landscape.

The award, named in tribute to the late Arnold Rands, a longtime supporter of independent grocers, embodies the values of continuity, integrity, and community connection that define family-owned retailing.

National Specialty Food Retailers Recognized

The Specialty Category showcased some of Canada’s most innovative food retailers focused on curated, high-quality offerings. The Bronze Award went to Joseph Kim and Derek Jun of Galleria Supermarket in Oakville, Ontario, while Silver was presented to The Willemsen Family and Team at Sunripe Sarnia in Sarnia, Ontario.

The David C. Parsons Award, a prestigious recognition within the specialty division, was awarded to Tomasz Badelek of L’OCA Quality Market in Sherwood Park, Alberta. Each recipient demonstrated strong community engagement and forward-thinking approaches to fresh food presentation and sourcing.

Inside L’OCA Quality Market in Sherwood Park, Alberta. Photo: Christa Patterson

Regional Excellence Across the Country

The heart of the Canadian Independent Grocer of the Year Awards lies in celebrating regional achievements. Winners across four regions, including British Columbia and Yukon, Alberta, Saskatchewan, Manitoba, Northwest Territories, Nunavut, Ontario, and Québec and Atlantic Canada, were recognized in small, medium, and large surface categories.

In the Small Surface Category, highlights included Carson Holden of Nesters Market Kelowna Airport in British Columbia, Cam Bowman and the Freson Bros. team in Sundre, Alberta, Joe Greco and the team from Greco’s Fresh Markets in Thornhill, Ontario, and Jean-Christophe Plouffe of Métro Plouffe in Bedford, Québec.

For Medium Surface stores, winners such as Arden Fowler of Stong’s Market Northwoods in North Vancouver, Jack Nazaruk of Freson Bros. Fresh Market Glenora in Edmonton, and Joe Bruzzese with Longo’s Rutherford in Woodbridge stood out for excellence in operations, merchandising, and customer experience.

Large-format stores, meanwhile, showcased the ability of independents to compete at scale. The Save-On-Foods Park & Tilford team in North Vancouver received regional recognition, alongside Freson Bros. Fresh Market Stony Plain in Alberta, Longo’s Kitchener in Ontario, and Colemans – Garden Market in Corner Brook, Newfoundland and Labrador.

National Standouts: From Small to Large

The national awards brought together the top-scoring stores in each size category from coast to coast.

In the Small Surface Category, Greco’s Fresh Markets in Thornhill claimed the Gold Award, following Silver for Vince’s Market in Tottenham and Bronze for Nesters Market Kelowna Airport.

The Medium Surface Category saw Freson Bros. Fresh Market Glenora in Edmonton win Gold, with Longo’s Rutherford taking Silver and Metro Plouffe Farnham in Québec earning Bronze.

For Large Surface retailers, the Save-On-Foods Park & Tilford team captured Gold, followed by Longo’s Kitchener with Silver and Colemans – Garden Market with Bronze.

These awards recognize the balance between innovation, operational discipline, and community commitment that continues to drive the independent grocery sector forward.

Exterior of new Freson Bros.store in Edmonton. Photo: Christopher Lui

The Platinum Standard of Excellence

This year’s Platinum Achievement Award was presented to stores that have earned ten consecutive Awards of Merit, a testament to their sustained excellence in retailing. Honourees included Longo’s Applewood in Mississauga, led by Laith Nakash and team, as well as Nesters Market North Vancouver, managed by Brad Yan.

Additional recipients were Pemberton Valley Supermarket Ltd., operated by the Adams family, Quality Foods Westshore in Langford, and Tru Value Foods on Mayne Island. Each store has become synonymous with consistency, quality, and leadership in their respective markets.

The Hall of Fame recognizes stores that have achieved long-term excellence through multiple top honours, including at least three Gold Awards or a combination of Platinum and Gold recognitions. This year, Michael De Lutis and Longo’s Fairview in Burlington, Ontario, joined this elite group. 

A Benchmark for Retail Excellence

The Canadian Independent Grocer of the Year Awards represent the highest distinction bestowed by the Canadian Federation of Independent Grocers. Each competing store undergoes a comprehensive evaluation by an experienced retail management expert who visits the location in person.

Judging criteria encompass a wide range of metrics, including retailing excellence and innovation, customer service, team performance, space utilization, freshness, and cleanliness. The process provides valuable benchmarking for stores across the country while celebrating the distinct character of independent retail.

As CFIG’s flagship recognition program, the awards also reflect the resilience of Canada’s independent grocery sector amid economic pressures, shifting consumer expectations, and the growing presence of large-format competitors.

Grocery Innovations Canada: A Hub for Industry Leadership

The awards ceremony capped off Grocery Innovations Canada, the country’s premier grocery industry conference and trade show. The multi-day event in Toronto brought together retailers, brands, and service providers to explore the future of food retail.

Panels, exhibits, and educational sessions offered insights into sustainability, digital transformation, and local sourcing, issues central to the continued success of independent grocers. The gathering underscored how collaboration across the supply chain is helping Canadian retailers innovate and remain competitive in an evolving marketplace.

More from Retail Insider:

Why It’s Important to Have Commercial Transportation Insurance in Quebec 

By
Retail Insider
-

Every kilometer on Quebec’s roads brings both opportunity and risk for truckers. A small accident, cargo spill, or unexpected breakdown can quickly turn a good business day into a financial setback. That’s why having reliable commercial transportation insurance isn’t just paperwork, it’s protection for your livelihood. 

Below are five key reasons why every truck owner and driver in Quebec should invest in proper coverage. 

1. It Keeps You Legally Compliant 

Quebec’s transportation industry is governed by agencies like the SAAQ (Société de l’assurance automobile du Québec) and the Commission des transports du Québec (CTQ), both of which require carriers to meet strict safety and insurance standards.  

For example, the SAAQ’s vehicle insurance plan explains the importance of registered commercial coverage for accident-related liability, while the CTQ outlines operator obligations for maintaining valid transport licences. 

Having the right commercial truck insurance policy ensures your documents are always in order.  

Quick Tips for Staying Compliant 

Keep mandatory documents ready: According to the SAAQ, truck drivers must carry valid registration, driver’s licence, circle check reports, insurance certificates, and daily logs for the last 14 days. 

Renew insurance and permits on time: Outdated or expired certificates can lead to citations or denied claims. The Commission des transports du Québec (CTQ) also requires active insurance to maintain a valid transport licence. 

Check documents before every trip: A quick review ensures no missing or outdated forms before you hit the road. 

Store digital copies: Save scanned versions of all certificates for easy access during roadside inspections or emergencies. 

2. Accident Protection for Truckers 

Even skilled drivers can’t control icy highways or sudden stops. One collision could mean thousands of dollars in repairs or third-party damage. 

For example, a carrier transporting construction materials on Highway 40 hits a patch of black ice, damaging the trailer and part of the shipment. Without auto liability and physical damage coverage, that cost would fall entirely on the operator.  

With commercial auto insurance, both vehicle repairs and cargo loss are handled, keeping the driver and business financially secure. 

3. Insurance Protects Your Cargo and Your Reputation 

Your clients trust you with valuable goods. If their cargo is lost or damaged, your reputation is on the line. 

For instance, a refrigerated truck carrying milk from Laval to Trois-Rivières faces a cooling system failure. The milk spoils before delivery. Since the carrier had cargo and spoilage coverage, compensation was paid quickly, and client trust wasn’t lost. 

Having commercial transportation insurance gives you the confidence to take on larger contracts while meeting shipper insurance requirements, something most freight companies now demand. 

4. Commercial Truck Insurance Covers Environmental and Cleanup Costs 

Tanker operators and bulk carriers face even bigger risks. A fuel or chemical spill can trigger cleanup costs, government fines, and lawsuits.  

In Canada, Transport Canada’s Motor Carrier Regulations emphasize safety compliance and liability protection for federally regulated carriers (Transport Canada: Commercial Vehicle Safety). 

Imagine a minor valve leak during offloading in a Quebec City industrial park. Cleanup, soil remediation, and third-party claims could easily exceed $100,000. With Transportation Pollution Liability (TPL) and Environmental Coverage, those expenses are covered. Without it, the business could face permanent closure. 

5. Helps You Stay on the Road with Less Downtime 

Time is money in trucking. If your vehicle is damaged or under repair, every day off the road affects your income. 

That’s where fleet insurance and replacement vehicle options make the difference. A Montreal-based hauler partnered with Qubit Insurance was able to get a temporary truck within days after a collision because their policy included downtime and rental reimbursement coverage. 

When incidents happen, having direct access to local adjusters and bilingual claim support helps get you rolling again faster. 

Final Thoughts 

From cross-border carriers to local owner-operators, commercial transportation insurance in Quebec is what keeps your business moving safely and legally. It protects your truck, your cargo, your clients, and your future. 

Qubit Insurance, an Insurance broker in Montreal, specializes in helping tanker, freight, and fleet operators find affordable, compliant coverage that fits their exact needs. Whether you’re an independent driver or manage multiple vehicles, our team helps you stay protected mile after mile. 

Why It’s Important to Have Commercial Transportation Insurance in Quebec 

By
Retail Insider
-

Every kilometer on Quebec’s roads brings both opportunity and risk for truckers. A small accident, cargo spill, or unexpected breakdown can quickly turn a good business day into a financial setback. That’s why having reliable commercial transportation insurance isn’t just paperwork, it’s protection for your livelihood. 

Below are five key reasons why every truck owner and driver in Quebec should invest in proper coverage. 

1. It Keeps You Legally Compliant 

Quebec’s transportation industry is governed by agencies like the SAAQ (Société de l’assurance automobile du Québec) and the Commission des transports du Québec (CTQ), both of which require carriers to meet strict safety and insurance standards.  

For example, the SAAQ’s vehicle insurance plan explains the importance of registered commercial coverage for accident-related liability, while the CTQ outlines operator obligations for maintaining valid transport licences. 

Having the right commercial truck insurance policy ensures your documents are always in order.  

Quick Tips for Staying Compliant 

Keep mandatory documents ready: According to the SAAQ, truck drivers must carry valid registration, driver’s licence, circle check reports, insurance certificates, and daily logs for the last 14 days. 

Renew insurance and permits on time: Outdated or expired certificates can lead to citations or denied claims. The Commission des transports du Québec (CTQ) also requires active insurance to maintain a valid transport licence. 

Check documents before every trip: A quick review ensures no missing or outdated forms before you hit the road. 

Store digital copies: Save scanned versions of all certificates for easy access during roadside inspections or emergencies. 

2. Accident Protection for Truckers 

Even skilled drivers can’t control icy highways or sudden stops. One collision could mean thousands of dollars in repairs or third-party damage. 

For example, a carrier transporting construction materials on Highway 40 hits a patch of black ice, damaging the trailer and part of the shipment. Without auto liability and physical damage coverage, that cost would fall entirely on the operator.  

With commercial auto insurance, both vehicle repairs and cargo loss are handled, keeping the driver and business financially secure. 

3. Insurance Protects Your Cargo and Your Reputation 

Your clients trust you with valuable goods. If their cargo is lost or damaged, your reputation is on the line. 

For instance, a refrigerated truck carrying milk from Laval to Trois-Rivières faces a cooling system failure. The milk spoils before delivery. Since the carrier had cargo and spoilage coverage, compensation was paid quickly, and client trust wasn’t lost. 

Having commercial transportation insurance gives you the confidence to take on larger contracts while meeting shipper insurance requirements, something most freight companies now demand. 

4. Commercial Truck Insurance Covers Environmental and Cleanup Costs 

Tanker operators and bulk carriers face even bigger risks. A fuel or chemical spill can trigger cleanup costs, government fines, and lawsuits.  

In Canada, Transport Canada’s Motor Carrier Regulations emphasize safety compliance and liability protection for federally regulated carriers (Transport Canada: Commercial Vehicle Safety). 

Imagine a minor valve leak during offloading in a Quebec City industrial park. Cleanup, soil remediation, and third-party claims could easily exceed $100,000. With Transportation Pollution Liability (TPL) and Environmental Coverage, those expenses are covered. Without it, the business could face permanent closure. 

5. Helps You Stay on the Road with Less Downtime 

Time is money in trucking. If your vehicle is damaged or under repair, every day off the road affects your income. 

That’s where fleet insurance and replacement vehicle options make the difference. A Montreal-based hauler partnered with Qubit Insurance was able to get a temporary truck within days after a collision because their policy included downtime and rental reimbursement coverage. 

When incidents happen, having direct access to local adjusters and bilingual claim support helps get you rolling again faster. 

Final Thoughts 

From cross-border carriers to local owner-operators, commercial transportation insurance in Quebec is what keeps your business moving safely and legally. It protects your truck, your cargo, your clients, and your future. 

Qubit Insurance, an Insurance broker in Montreal, specializes in helping tanker, freight, and fleet operators find affordable, compliant coverage that fits their exact needs. Whether you’re an independent driver or manage multiple vehicles, our team helps you stay protected mile after mile. 

Recruiting For Values, Not Just Résumés: Jason Barakat’s Approach To Building Stronger Teams

By
Retail Insider
-

Too often, recruiting is reduced to a process of resumé screening, interviews, and checklists. But Nolos Cabinet Multidisciplinaire Inc. takes a different approach. A leader in the FinTech, InsurTech, and LegalTech sectors, the Canadian firm focuses not just on hiring talent but on attracting builders, innovators, and problem-solvers who share the company’s purpose.

Nolos founder and CEO Jason Barakat understands this truth better than most. For the financial services leader, entrepreneur, visionary, and philanthropist, the best hire doesn’t just occupy a position; they help reinforce the foundation of a lasting enterprise.

With more than 25 years of leadership across financial, insurance, legal, and nonprofit sectors, Jason has seen what happens when recruitment focuses on values rather than titles. For him, the strength of an organization lies not only in expertise but in the shared purpose that drives every team member to deliver something greater than themselves.

People Before Positions

The traditional hiring process often reduces people to qualifications and metrics. However, Jason believes the most meaningful hires are individuals who find meaning in their work and connection in their why. That’s why Nolos focuses on equity, access, and empowerment rather than just hiring capable technical people.

By hiring for qualities and values that matter, Jason has established a team culture based on respect for one another and a desire to help other people improve their lives. Technical ability can be trained; integrity and alignment cannot. It’s this human-centered approach that transforms recruitment into a form of leadership rather than administration.

Building Culture Through Collaboration

Every strong organization begins with collaboration. Jason has guided teams across multiple disciplines including law, finance, and technology to work under a shared vision. Through Nolos, he offers professionals from different backgrounds the opportunity to contribute their expertise within a unified mission.

That structure is more of a culture design than a business strategy. When individuals from diverse sectors operate with shared values, they build trust that extends beyond internal operations. The result is a team that innovates in the spirit of cooperation instead of competition.

Recruiting for the Future

Jason’s philosophy also acknowledges that the next generation of professionals seeks more than financial stability. They want meaning and measurable growth. Throughout his career, he has brought hundreds of individuals into rewarding financial services careers by recruiting, mentoring, and advising those individuals. Many have gone on to lead their own teams, instilling the same values that ultimately resulted in their success.

By focusing on values and mentorship, Jason has shown that enduring business development begins with developing people. When individuals feel recognized and supported, they contribute more genuinely and remain with the company longer. A measured retention driven by a focused selection from the get go and a disciplined approach to de-selection are key to creating sustainable and empowered communities.

The Legacy of Purpose

The story of Nolos and its founder demonstrates what leadership can be in the modern age. Jason Barakat has shown that building a team isn’t always about finding the most polished résumés, but also about finding the right hearts and minds to carry a mission forward.

Jason reminds us that recruiting for values means recruiting for legacy. It signifies creating organizations within which everyone feels part of something bigger. Through his leadership, he continues to demonstrate that the future of work belongs to those who develop communities working toward a common purpose and perceptible impact.

From Legacy Systems to Commission-Free Online Ordering: The SaaS Shift in Restaurant E-commerce

By
Retail Insider
-

Running a restaurant is no easy task, especially when it comes to managing online orders. Many owners feel stuck with outdated systems or third-party platforms that take huge commissions.

These challenges often cut into profits and leave little room for growth. Sound familiar?

Here’s the good news: SaaS (Software as a Service) offers restaurants an affordable solution. Unlike legacy systems, modern SaaS tools provide commission-free online ordering and much more.

This post will show you how these tools can lower costs, increase efficiency, and enhance customer experiences. Ready to fix your tech headache? Keep reading!

The Evolution from Legacy Systems to SaaS in Restaurants

Paper receipts, clunky cash registers, and outdated terminals once ruled restaurant operations. These traditional systems managed basic tasks but lacked adaptability. As customer habits shifted to online ordering and food delivery services expanded, these systems couldn’t keep up.

They required costly maintenance and frequent upgrades while offering little in return.

Cloud-based software solutions emerged as a smarter alternative for restaurant technology. Unlike old hardware setups, these systems operate entirely online, eliminating the need for expensive IT infrastructure.

Updates occur automatically without extra fees or downtime. One owner noted, “Switching to cloud-based solutions helped us save time and focus on serving customers better.” Restaurants now use these tools to manage payment processing, menu updates, system connections with third-party delivery apps, and much more—all from one platform at any time.

Key Features of SaaS-Based Restaurant Solutions

SaaS has reshaped how restaurants operate by offering practical tools and services. These solutions simplify tasks, reduce manual work, and improve the customer journey.

Online Ordering and Delivery Management

Restaurants can now manage their online orders independently without incurring expensive third-party fees. By adopting Software as a Service (SaaS), owners can design platforms for direct ordering that integrate with food delivery systems.Platforms such as Peppr commission-free online ordering empower restaurants to build their own branded ordering experience while avoiding the high fees charged by third-party apps.

This allows customers to place orders directly through the restaurant’s site or app, reducing costs and building a closer connection with diners.

Effective delivery tracking ensures everything operates smoothly. Real-time updates make sure drivers are prompt and customers are informed about their food’s arrival time. Features like automated order confirmations reduce miscommunication, allowing staff to concentrate on preparation rather than tracking details.

Kitchen Display Systems (KDS) and Back-of-House Integration

Online ordering connects customers to your front-end operations. KDS links this directly to the kitchen, keeping things organized and efficient. Orders move from digital screens straight to the hands of cooks, eliminating paper tickets and mistakes.

Back-of-house integration synchronizes inventory with orders in real time. This decreases waste by aligning ingredients with incoming sales data. Staff spends less time monitoring supplies and more time focusing on service quality.

Marketing and Customer Engagement Tools

Restaurants can now use SaaS-based tools to streamline marketing and build connections with customers. Loyalty programs monitor regular diners, providing incentives that encourage their return.

Automated email campaigns send information about special offers or new menu items with ease.

Social media integrations enable restaurants to post updates across platforms efficiently, highlighting daily specials or events. Insights from these tools reveal which promotions attract the most visitors, assisting owners in creating more effective strategies.

A happy customer is your best advertisement.

Payment Processing and Terminals

Modern payment processing systems accelerate transactions. They accept credit cards, digital wallets, and contactless payments efficiently. Quick terminals minimize waiting times during busy hours.

Transparent payment options ensure customer satisfaction.

Connected systems streamline accounting by syncing sales data automatically. These tools minimize human errors in financial tracking. More secure technologies like encryption safeguard cardholder information against breaches.

Benefits of SaaS for Restaurants

SaaS simplifies complex restaurant operations. It helps businesses save money while remaining efficient and focused on customers.

Lower Costs and No Commission Fees

Restaurants save money by avoiding third-party delivery services that charge significant commission fees, often up to 30% per order. Online ordering systems based on subscription plans allow you to retain your earnings while providing flexibility and control over pricing.

Subscription models from these platforms are affordable compared to traditional systems. You pay consistent monthly fees without hidden charges or unexpected expenses. Reduced costs mean more resources for enhancing customer satisfaction or kitchen operations.

Keep reading to see how operational efficiency can improve significantly with these tools.

Improved Operational Efficiency

Lower costs free up resources. With SaaS solutions, restaurant owners can simplify daily operations. Automated tools handle tasks like online ordering, food delivery solutions, and payment processing efficiently.

Software as a Service reduces human errors by integrating systems like kitchen display screens and inventory management.

Staff spend less time on manual entries or fixing third-party delivery mistakes. Real-time updates ensure accurate menu availability, speeding up service during rush hours. This simplified process improves order accuracy and prevents delays that frustrate customers.

Effort saved here can refocus on better customer relationships or faster table turns.

Enhanced Customer Experience

Personalized online ordering systems make guests feel appreciated. Customers can tailor their meals, schedule pickups or deliveries, and track orders instantly. This added control creates a smoother experience that fosters trust and loyalty.

Restaurants providing easy-to-use platforms attract repeat customers who value convenience.

Faster service keeps diners content while minimizing errors in the process. Kitchen display systems enhance communication between front and back-of-house teams, ensuring accurate preparation of every order.

Clearer workflows mean fewer delays, resulting in satisfied customers who return for consistent quality.

How SaaS Empowers Restaurants to Compete with Larger Chains

Small restaurants can now stand toe-to-toe with big chains by using tools that simplify operations. These systems help owners focus on what really matters—serving great food and keeping customers happy.

Custom Branding and Loyalty Programs

Custom branding helps restaurants distinguish themselves in a competitive market. Owners can personalize online menus, apps, and websites with their logo and colors. This fosters trust by providing customers with a consistent experience across platforms.

Branded materials also reinforce the link between your food and your identity.

Loyalty programs drive repeat orders without depending on third-party delivery systems. Reward points or discounts encourage customers to order directly from you instead of turning to competitors.

Digital tools simplify the management of these programs while monitoring customer spending habits for improved marketing strategies in the future.

Real-Time Menu and Inventory Management

Customizing menu updates and tracking inventory helps restaurants stay organized. A SaaS online ordering system allows real-time changes, enabling you to remove sold-out items immediately.

This prevents disappointing customers mid-order and ensures your business operates efficiently.

Keep track of inventory levels as each order is placed. With automated updates, you minimize waste and avoid overstocking. This level of accuracy reduces costs while ensuring popular dishes remain available for eager diners.

Automated Marketing and Analytics

Automated marketing tools help restaurants draw in and keep customers effortlessly. Scheduled emails, SMS offers, and social media posts can notify diners of specials or events at just the right time.

These systems also enable you to collect customer insights like spending habits, favorite dishes, and visit patterns.

Analytics eliminate uncertainty from decision-making. Detailed reports analyze which menu items sell best or which promotions fall short. Owners can concentrate on strategies that succeed instead of wasting resources on ineffective ones.

This method gives smaller restaurants a fair chance to compete with big chains with larger budgets.

Steps to Transition to a Commission-Free Online Ordering System

Switching to a commission-free system may seem daunting, but breaking it down into clear steps makes the process easier—let’s simplify it together.

Define Goals and Integration Needs

Set clear objectives for your online ordering system. Focus on minimizing commission fees, streamlining payment processing, and strengthening customer relationships. Consider whether features such as live menu updates or connections with third-party delivery services are necessary.

Identify current tools in your restaurant that require integration. This might include kitchen display systems, inventory tracking, and marketing platforms. Opt for a solution that enables straightforward communication between these systems without introducing unnecessary complexity.

Choose a Scalable SaaS Provider

Pick a SaaS provider that grows with your restaurant. Seek flexible pricing plans and tools for handling online ordering, payments, and delivery management without extra fees. Providers offering integration with kitchen systems, point-of-sale terminals, or inventory tracking can save you headaches down the road.

Check reviews from other restaurants to assess reliability. Prioritize uptime guarantees to avoid service disruptions during busy hours. A good provider should also offer updates regularly to keep pace with changing technology and market trends.

Implement and Train Your Team

Train your team with hands-on practice using the new restaurant technology. Show them how to handle online ordering, manage food delivery solutions, and use payment processing tools effectively.

Break the process into small tasks during training sessions.

Set clear roles for each staff member to avoid confusion in daily operations. Use real-life scenarios to make learning easier and faster. Consistent follow-ups build confidence and ensure success with the SaaS system integration process.

Conclusion

Switching to SaaS isn’t just an improvement, it’s essential in a rapidly evolving restaurant industry. Say goodbye to high costs and outdated systems; commission-free online ordering empowers you to take charge.

Operate more efficiently, foster customer loyalty, and maintain an edge over larger competitors. The resources are available, ready to support your business. The change begins with one choice—yours!

1...326327328...1,435Page 327 of 1,435