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Repairing the broken retail model

Photo courtesy of YDISTRI

Retail as we know it is broken. The traditional retail model is struggling to keep up with evolving consumer expectations, supply chain disruptions, and increasing demands for sustainability.

And many retailers are finding it challenging to provide a seamless omnichannel experience, manage inventory effectively, and adapt to new technological advancements. These issues have resulted in dissatisfied customers, significant financial losses, and a considerable environmental impact.

Traditional models are no longer sufficient to meet the demands of today’s consumers and the challenges posed by modern economic, social, and technological landscapes.

Photo courtesy of YDISTRI
Roland Dzogan

Roland Dzogan, CEO of YDISTRI, an innovative AI-optimized SaaS solution for retail inventory management, said consumers today have so much choice.

“This is the problem that the choice is too big,” he said, adding that this becomes a major issue for retailers in planning their inventory. Customers also expect a seamless integration of online and offline shopping experiences, which many traditional retailers struggle to provide, leading to dissatisfaction and lost sales.

“Consumers increasingly demand personalized shopping experiences. Retailers that fail to leverage data analytics and AI for customized recommendations are at a competitive disadvantage,” said Dzogan.

“The rise of e-commerce giants offering rapid delivery has set high expectations for speed and convenience, which traditional retailers must match to retain customers.

YDISTRI leverages AI to provide retailers with insights that enable seamless omnichannel experiences and personalized shopping. This helps retailers meet the expectations of modern consumers who demand instant gratification and tailored recommendations, ultimately enhancing customer loyalty and satisfaction.”

YDISTRI, an innovative AI-optimized SaaS solution for retail inventory management, is redefining how retail chains address inventory challenges. It goes beyond forecasting to dramatically rebalance inventory across locations. By intelligently redistributing unsold inventory to real-time demand, YDISTRI empowers retailers to maximize revenue and minimize waste, going far beyond traditional forecasting methods.

Retailers worldwide are losing billions in unsold inventory but YDISTRI’s AI solution is turning this ‘deadstock’ into revenue by redistributing it based on real-time demand.

Unsold inventory, or “deadstock,” poses a massive financial drain on retailers, tying up capital in merchandise that may never sell. YDISTRI is the leader in solving this $637 billion global crisis, using cutting-edge AI to identify stagnant stock and automatically redistribute it to higher-demand locations before it goes to waste.

With YDISTRI, retailers can sell up to 90 per cent of what is deemed unsellable inventory within two months, realizing significant financial and operational benefits. YDISTRI provides innovative solutions that enable retailers to create sustainable, efficient, and customer-centric operations, ensuring they thrive in this new era: Retail 3.0.

Dzogan said inadequate inventory management leads to frequent out-of- stock situations, frustrating customers and driving them to competitors.

“Conversely, overstocking results in excess inventory that often goes unsold, leading to significant financial losses and increased waste. Retailers face a global crisis with $637 billion tied up in unsold inventory,” he said.

“Global supply chain challenges, exacerbated by recent events like the COVID-19 pandemic or the 2021 Suez Canal blockage incident, highlight the fragility of current retail systems. Retailers must adapt to more resilient and flexible supply chain models.”

Photo courtesy of YDISTRI

He said YDISTRI’s real-time demand forecasting and inventory redistribution ensure that products are always available where they are most needed, reducing out-of-stock situations.

“By dynamically rebalancing inventory, YDISTRI helps retailers minimize overstock and reduce waste, converting what is typically unsellable inventory into profitable stock. Remarkably, up to 90 per cent of
redistributed deadstock is sold at full price, significantly boosting profitability,” added Dzogan.

“The retail industry is a significant contributor to environmental issues due to overproduction, excessive packaging, and unsold goods ending up in landfills. The Ellen MacArthur Foundation reports that the fashion industry alone is responsible for 92 million tons of waste annually.

“Increasingly, consumers prioritize sustainability and expect retailers to adopt eco-friendly practices. A survey by IBM found that nearly 70 per cent of consumers consider sustainability when making purchasing decisions.

There is also a growing need for retailers to embrace circular economy principles—recycling, reusing, and reducing waste—to mitigate their environmental footprint.”

He said many retailers, and some big ones, are going into bankruptcy because they haven’t solved this issue. The ones that are in financial trouble need to optimize their digital networks.

“YDISTRI represents the future of retail inventory management – an AI-optimized paradigm shift that finally aligns overstock with real demand to maximize revenue,” added Dzogan. “We are excited to bring this game-changing solution to retailers across North America and enable them to sell what others deem as unsellable inventory — at full price.”

YDISTRI has revolutionized inventory for clients in the US, Canada, Mexico, UK, EU, and Central Europe since 2019. By predicting trends and intelligently redistributing inventory, YDISTRI empowers retailers to increase sales, lower waste, and navigate today’s landscape.

Here are some of the key benefits for retailers of using YDISTRI ’s AI solution:

  • Go Beyond Forecasting: Exceeds traditional forecasting methods to dynamically rebalance inventory based on real-time demand;
  • Sell ‘Unsellable’ Inventory: Eliminate deadstock and slow-moving items by selling them at full price rather than resorting to write-offs or discounting;
  • Boost On-Shelf Availability: Ensure consistent availability for hot products network-wide, even during promotions, without additional inventory investment by better utilizing current inventory;
  • Expand Retail Footprint: Open new stores at dramatically lower costs without additional inventory investment by reallocating existing inventory;
  • Minimize Working Capital: Improve inventory turnover and cash flow with optimized redistribution across retail networks; and
  • Reduce Logistics Costs: Intelligently reassign stock to high-demand locations, significantly reducing logistics and transportation expenses.

YDISTRI is making a significant financial impact for retailers. On average:

  • 90 per cent of products redistributed are sold within two months;
  • 10 per cent (or higher) increase in net profit margin;
  • 10X increase in inventory turnover of low-velocity inventory;
  • 30 per cent improvement in working capital company-wide;
  • Two to five per cent logistics costs – firmly in control versus 40-50 per cent markdowns;
  • Up to 90 per cent of redistributed deadstock sold at full price; and
  • increasing net profits up to 20 per cent.

YDISTRI uses data analysis to identify “phantom” merchandise that should be in stock but has truly gone missing. By continuously syncing the digital and physical worlds, YDISTRI eliminates inventory blind spots to reduce multi-billion-dollar shrinkage costs that many retailers simply accept as unavoidable losses.

(*Partner content. To work with Retail Insider, contact Craig Patterson at craig@retail-insider.com)

TerraCycle Pioneers Programs to Recycle Coffee Packaging

TerraCycle, an international recycling provider is spearheading innovative programs to recycle coffee packaging, offering sustainable solutions for environmentally conscious consumers.

Free Programs Transform Coffee Waste

With global coffee waste reaching staggering levels, TerraCycle’s initiatives are timely. Tom Szaky, CEO and founder, explains, “Most coffee packaging usually ends up in the trash, but it doesn’t have to be that way. We’re making it easy for coffee lovers to enjoy their favorite pick-me-up sustainably.”

TerraCycle’s free recycling programs include partnerships with major brands:

  1. Tassimo Free Recycling Envelope Program
  2. Nespresso Aluminum Capsule Recycling Program
  3. McCafé® Free Composting & Recycling Program

Consumers can easily participate by signing up online, downloading a prepaid shipping label, and sending in their empty coffee packaging.

Comprehensive Solutions Through Zero Waste Boxes

For those looking to recycle a wider range of coffee-related packaging, TerraCycle offers Zero Waste Boxes:

  • Coffee Bag Zero Waste Box™ for any brand of empty coffee bags
  • Coffee Capsule Zero Waste Box™ for used capsules, pods, and discs
  • Break Room Separation Zero Waste Box™ for office use

These boxes can be returned to TerraCycle using the provided prepaid shipping label. The collected packaging is then processed and transformed into raw materials for new products.

As coffee enthusiasts celebrate their favorite brew, they can now do so more sustainably. TerraCycle’s programs ensure that coffee packaging finds new life beyond the landfill, contributing to a more circular economy.

Related Article: Canada’s Coffee Boom: Rapid Import Growth and Expanding Culture Fuels Industry

AI Revolution in Retail Reshaping Loyalty and Service

Moscone Center in San Francisco during the 2024 Salesforce Dreamforce conference. Photo: Craig Patterson

Salesforce is at the forefront of integrating artificial intelligence in retail. Nino Bergfeld, Director of Retail Advisory at Salesforce, shared insights on how AI is revolutionizing customer loyalty, personalization, and service in the retail sector.

Bergfeld, who resides in Munich, Germany, sat down for a one-on-one interview with Retail Insider during Salesforce’s Dreamforce event that was held last week in San Francisco. 

AI Enhances Customer Loyalty Programs

Nino Bergfeld

In the interview, Bergfeld said that AI is transforming traditional loyalty programs. “Many existing loyalty programs incentivize behaviour that is already being shown,” he stated. Ineffective loyalty programs, according to Bergfeld, can eat into margins without driving new sales. AI-driven loyalty programs, however, can offer more targeted and valuable rewards, he said.

The future of loyalty, Bergfeld suggests, lies in creating seamless experiences across channels. He cites examples like Amazon’s Alexa, which simplifies reordering processes, fostering loyalty through convenience rather than discounts. “I’m loyal to Amazon because there’s Alexa and I just need to say, ‘Hey Alexa, please reorder the washing detergent.’ It’s so easy,” Bergfeld said.

AI-Powered Customer Service Builds Brand Affinity

One of the most significant impacts of AI in retail is in customer service. Bergfeld highlighted the example of Saks Fifth Avenue’s AI agent, Sophie, powered by Salesforce’s new Agentforce technology. The AI-powered assistant provides immediate, personalized service grounded in customer data for Saks customers. 

“You get a much better experience driven and generated by AI,” Bergfeld explained. He contrasted this with traditional call centres, where customers often face long wait times and impersonal service. AI agents like Sophie can access store-level inventory, customer history, and other relevant data to provide swift, accurate responses, he said. 

Bergfeld added, “If there would be no AI, you would be in a call center queue, you would have to press ‘one’ for existing orders, press ‘two’ for refunds, press three, four, press five if you want to speak to an agent and you’re in a queue.” This can cause customer frustration or even worse, a situation where a customer becomes so frustrated that any loyalty is lost. The AI-powered alternative offers a dramatically improved customer experience, he said. 

Balancing AI and Human Touch in Retail

While AI offers significant benefits, Bergfeld stresses the importance of maintaining human elements in retail. “If you try to cancel out everything and automate with AI, that’s not going to work,” he warns. Instead, he envisions a future where AI empowers human staff, allowing them to focus on high-value interactions.

Bergfeld provides an example: “An AI agent could notify a store associate that a high-value customer is coming to pick up an order, suggesting items that might complement their purchase.” Such a fusion of AI efficiency and human expertise can significantly enhance the shopping experience, while also leading to increased sales with increased purchases.

Saks Fifth Avenue shopping presentation at the Moscone Centre in San Francisco during the Salesforce Dreamforce event, September 2024. Photo: Craig Patterson

He emphasized the importance of the human touch in retail, drawing from personal experience: “I’m from a retail household. My mother had a retail shop for 40 years. People came because they got counselling. My mother had had her little black book. She knew the desperate husband at Christmas showing up, what the wife needs.”

In more modern times, that black book would be replaced with an online CRM system — but the human touch is still critical, particularly in physical retail spaces. Looking to applications in retail, AI allows store associates to focus on more important tasks while also providing comprehensive and useful customer information in seconds. 

The Global Adoption of AI in Retail

The pace of AI adoption varies globally, with cultural and regulatory differences playing a significant role. Bergfeld observes that European retailers tend to be more cautious, partly due to stricter data protection regulations like GDPR. In contrast, North American retailers are generally more willing to experiment with new technologies.

“Europe is regulating first and innovating second. The U.S. is innovating first, regulating second,” Bergfeld said, quoting a multinational CEO. The difference in approach impacts the speed of AI adoption in retail across regions.

Asian markets, particularly China, are leading in innovative AI applications in retail. Bergfeld points to platforms like TikTok, SHEIN, and Temu, which use AI-driven discovery and gamification to engage shoppers. These approaches contrast sharply with traditional search-based e-commerce models.

“If you look at TikTok, for example, or SHEIN or Temu, it’s discovery-based,” Bergfeld explains. “The TikTok algorithm decides in the first 1.8 seconds if you like the content. And if yes, you get served more.” 

Saks Fifth Avenue shopping presentation at the Moscone Centre in San Francisco during the Salesforce Dreamforce event, September 2024. Photo: Craig Patterson

Challenges and Considerations in AI Adoption

Bergfeld highlighted several challenges retailers face when adopting AI technologies. Data integration, for example, is a significant hurdle. “Everybody in retail knows retail is very particular because you have so many data silos. You have store POS data, loyalty data, email marketing data, CRM data,” he said. Integrating these disparate data sources is crucial for effective AI implementation, he explains. 

Transparency and trust are also key concerns. Bergfeld advocates for clear communication with consumers about AI use. “You have to be transparent with your consumers,” he states, suggesting practices like watermarking AI-generated content or clearly labeling AI-assisted communications.

The Future of AI in Retail

Looking ahead, Bergfeld said he sees AI playing an increasingly central role in retail operations. He described different waves of AI adoption, with the current phase focusing on autonomous agents capable of taking actions. Future developments may lead to fully autonomous retail operations, though Bergfeld suggests this is still  considerably “further down the road.”

Gamification is another trend Bergfeld believes will shape the future of retail. Drawing inspiration from Asian e-commerce platforms and gaming worlds like Roblox, he suggests that future retail experiences might incorporate game-like elements to engage younger consumers.

“Those are the consumers of the future,” Bergfeld notes, referring to younger generations accustomed to digital interactions. He said he envisions a world where physical purchases might come with digital twins for use in virtual environments, adding another layer of value and engagement for tech-savvy consumers.

There are still unknowns of what AI will hold for the future of retail, particularly as it evolves. Bergfeld said retailers will have to balance innovation with consumer trust and regulatory compliance. The future of retail lies in creating personalized, efficient, and engaging experiences powered by AI but anchored in human understanding — Bergfeld’s insights highlight the transformative potential of AI in retail, from enhancing loyalty programs to revolutionizing customer service and creating novel shopping experiences. As the technology advances, retailers who successfully integrate AI while maintaining a human touch will likely lead the industry into its next era. And given how quickly things are changing with AI technology, that era could be here sooner than we expect. 

Related:

Salesforce’s Agentforce heralds new era in retail AI [Interview]

Salesforce 2024 Holiday Predictions: Chinese Apps Dominate, AI Usage Grows [Interview]

GTA Retail Theft Ring Busted: 16 Arrested in $600K Heist

York Regional Police photo

LCBO has been at the forefront of a collaborative effort with law enforcement to combat a large-scale organized retail theft operation in the Greater Toronto Area (GTA). Th partnership has led to the arrest of 16 individuals allegedly involved in stealing over $600,000 worth of high-value merchandise.

GTA Retail Theft Operation Uncovered by Project Spartan

York Regional Police spearheaded a year-long investigation dubbed Project Spartan, targeting organized groups systematically pilfering from retailers across the GTA between October 2023 and July 2024.

Retailers Join Forces to Combat Organized Crime

The investigation’s success hinged on close collaboration between police and major retailers. The Home Depot of Canada also played a pivotal role in providing crucial intelligence and evidence.

“Our partnership with law enforcement is critical in holding criminals accountable – even after they have left the store,” an LCBO spokesperson stated. This sentiment was echoed by The Home Depot, emphasizing the importance of joint efforts in combating organized retail crime.

The suspects, often working in groups, would enter stores and brazenly walk out with armloads of expensive goods. In some instances, they resorted to threats and intimidation to ward off intervention.

Investigators laid a staggering 1,538 charges, with over half related to failing to comply with release orders. One suspect, a 46-year-old Toronto man, faces 154 criminal charges alone, including 133 counts of violating release conditions.

Related Article: From Prime Day To LCBO Strikes: Canadian Retail Sales In July 2024

B2B Ecommerce Strategy Trends for 2024

Shopify‘s latest report reveals a seismic shift in wholesale practices, with B2B ecommerce strategy 2024 driving unprecedented growth.

Adapting B2B Ecommerce Strategy to Millennial Buyers

By 2025, millennials will dominate B2B purchasing, accounting for 70% of buyers. This tech-savvy generation expects seamless, personalized experiences. Consequently, 85% of B2B companies now prioritize centralized commerce platforms.

The Rise of Digital Wholesale

The B2B ecommerce market, valued at $7.7 trillion, dwarfs its B2C counterpart. This staggering figure underscores the potential for businesses embracing digital transformation. Moreover, online B2B sales are projected to reach 80% by 2025, up from the current 50%.

Successful B2B ecommerce strategies in 2024 will focus on creating intuitive interfaces and offering personalized recommendations. Additionally, businesses are exploring hybrid models, combining wholesale, B2B2C, and B2C2B approaches to maximize reach.

Brooklinen, a popular bedding brand, exemplifies this trend. The company leverages Shopify’s platform to offer a streamlined wholesale experience, benefiting from higher order volumes and lower customer acquisition costs.

Canadian retailers must prioritize their online presence to remain competitive. This includes optimizing for mobile devices and investing in robust ecommerce platforms. Furthermore, offering features like same-day delivery and flexible payment options can attract and retain customers.

As B2B commerce evolves, the line between business and consumer experiences blurs. Brands like Dermalogica are leading the way, creating engaging B2B sites that offer more than just transactions. The company’s approach includes interactive product testing and educational workshops, catering to the hands-on preferences of modern buyers.

CF Polo Park Mall Winnipeg: 65th anniversary, London Drugs expansion, and retail growth [Feature]

CF Polo Park in Winnipeg. Image: Cadillac Fairview

CF Polo Park, a popular shopping destination in Winnipeg, celebrates its 65th anniversary this year. The mall will showcase its history with a visual timeline featuring photographs and highlights from the past six decades. The mall is opening Winnipeg’s second London Drugs store next Fall and will be focusing on bringing more retailers going forward. 

“We have held on to a great collection of photos and memories over the years, and we want to use this celebration to take our visitors on a journey through Polo Park’s evolution. It is incredible to look back at how much the mall has transformed, from its early days as an outdoor strip centre to the major retail hub it is okay,” says Peter Havens, general manager at Polo Park. 

The official anniversary of Polo Park was in August; however, Havens says they will delay celebrations for the opening of London Drugs. 

London Drugs coming soon!

Image: London Drugs

London Drugs is set to open at Polo Park in October 2025. The mall will begin work on the space in October of this year. The new location will be 30,000 square feet and will occupy a large portion of the upper level. 

“London Drugs is coming to Polo Park. That will be a 30,000 square-foot London Drugs on the upper level. It is taking over some space in an underperforming part of the wing, and we are very excited to have the second London Drugs in Winnipeg. They have wanted to expand into the Winnipeg market for quite some time.” 

Tenant expansion at Polo Park 

Since Polo Park’s 60th anniversary five years ago, the mall has brought in new tenants. 

The mall welcomed retailers such as Zara, EQ3’s flagship store, and luxury brand Moose Knuckles. 

“We don’t want to sit back and let the mall stagnate. We are continually trying to drive new and impressive tenants to Winniepg,” says Havens. “Sometimes that is a challenge, but when international retailers do come, they often surprise us by how well they perform here.” 

Related: CF Polo Park adding new retailers as mall dominates Winnipeg market

Polo Park placed 14th for productivity last year 

CF Polo Park (Image: Cadillac Fairview)

Havens says Polo Park has made an impressive recovery following the challenges from the pandemic. Today, the mall is seeing an increase in sales and foot traffic. 

According to ICSC rankings, Polo Park placed 14th for productivity last year, generating $1,062 per square foot in sales. Despite some ongoing vacancy as preparations for the new London Drugs store, Havens says the mall occupancy remains strong. 

Havens says beyond sales, Polo Park has seen visitors increase, welcoming nine million visitors annually – a four per cent increase from last year. 

“The rebound from Covid for us has been phenomenal. The level of responsibility in the market to support the shipping centre in our community has been incredible. Foot traffic is still a while from pre-Covid levels, but over the past three years, we are up to nine million, which is a solid number for us. Year over year, we are up four per cent, so we are quite happy about that.” 

Related: Cleo unveils new concept store at CF Polo Park, leads multi-location expansion across Canada

Community engagement and challenges 

As a central hub in Winnipeg, Polo Park is engaging with the community and addressing social challenges that have increased in recent years. 

Havens says the mall has had increased concerns relating to safety, homelessness, and security. 

“Because we are a large destination with access to transit, we get more than our fair share of challenges with that, and it can create a perception of safety and security concerns. So to address that, we have increased security staffing and are having regular meetings. We are trying to meet people where they are at, and not just boot them out. We recognize these individuals are part of society, and they are people, so we want to build a relationship and find solutions.” 

In response, Polo Park has taken proactive steps to improve safety while also partnering with local organizations, such as the Resource Assistance for Youth, to find solutions for vulnerable people while ensuring the shopping centre remains a safe environment for everyone. 

“We have taken a partnership with Resource Assistance for Youth, which is a local charity here that reaches out to street-endangered people and helps those transitioning out of Child and Family Services care. We leverage that relationship to support them. It is not just about moving them along, but building a relationship. We have also increased security and have more visibility, so customers feel safe.” 

Focusing on food, beverage, and entertainment 

Besides the opening of London Drugs, which will be opening in October 2025, Havens does not specify any additional retailers coming to Polo Park. Havens says going forward, the mall is focusing on bringing in interesting and international brands to the mall with goals to evolve the shopping centre with new food, beverage, and entertainment options for the next five to seven years. 

“We want to continue to impress and wow our customers, one of our goals is to make it a fun place to come to. So, we are focusing on our core business of retail, but also looking for new food, beverage, and entertainment options. These are the kind of things that I think we are going to see evolve over the next five to seven years. We want to continue to wow our customers, because we have been around for 65 years, and our goal is to continue to do that.” 

Feast or Famine: The New Reality of Eating in Canada [Op-Ed]

Canadian grocery vs. foodservice spending. Image generated

In recent years, the way Canadians consume food has dramatically transformed. Data from Statistics Canada indicates that while food retail sales have been waning, food service sales have displayed remarkable resilience. Currently, the average Canadian spends approximately $246.19 per month on groceries, only slightly above the historical low of $241.19 recorded in May of this year. Despite these modest numbers, the broader narrative reveals a food retail sector that remains sluggish, with consumers increasingly opting for lower-priced alternatives such as discount brands and dollar stores. Concurrently, there has been a significant rise in food bank utilization, underscoring a shift in consumer behavior and highlighting economic strains.

This shift becomes even more pronounced against the backdrop of inflationary pressures that began in 2022. Contrary to the generally negative headlines, the restaurant industry has been reporting strong sales figures since mid-2021. Canadians now spend an average of $186.95 per month at restaurants, which includes expenditures on food delivery services but excludes venues primarily serving alcohol.

As of now, Canadians allocate 43% of their food budget to food services, up from 37% in 2019, the year before the pandemic. With a record high in restaurant spending of $188.41 noted in December 2023, we anticipate this record may be surpassed by the end of this year. Despite numerous closures in recent years, the restaurant sector seems to be adeptly adapting to a rapidly evolving marketplace.

According to Restaurants Canada, the nation boasts over 97,000 restaurants, employing approximately 1.2 million people—figures nearly mirroring those from 2019, before the pandemic. This equates to about 2.93 restaurants per 1,000 Canadians, a ratio that has remained relatively stable despite the challenges of the pandemic and subsequent lockdowns. Notably, British Columbia leads with the highest per capita ratio at 3.2 restaurants per 1,000 residents, while Ontario and Quebec are among the lowest with 2.9 and 2.8 respectively.

These data indicate a gradual shift towards a market increasingly oriented towards food services in Canada, a surprising development given the predominantly negative media coverage, including reports of tipping fatigue. However, the situation in Canada still markedly differs from that in the United States, where nearly 54% of the food budget is spent in restaurants, though Canada is slowly closing that gap.

Travel is a significant driver of this trend; airports are bustling, and cruise ships traverse the globe. Interestingly, the shift to working from home does not appear to have dampened food service sales. In fact, more Canadians are opting to dine in more frequently, spurring a surge in demand for food delivery services.

Despite persistent media narratives forecasting the demise of the food service industry, the statistical evidence contradicts these claims. While inflation and demographic changes have forced consumers to curtail or adjust their grocery spending, many Canadians remain devoted to dining establishments, even as menu prices have outpaced food inflation at grocery stores for more than six months.

This scenario suggests that inflation impacts Canadians unevenly: while some barely feel the pinch, others are quietly struggling. Our growing population has not enriched us as a nation; rather, it has led to increased financial and economic fragmentation, with Canada’s GDP per capita reaching perilously low levels.

Food prices seem to be stabilizing, and most analysts predict that consumers will soon experience some relief. The extent to which food services will play a role in the lives of Canadians in the future remains to be seen. As we navigate these shifts, the landscape of food consumption in Canada continues to evolve dynamically.

Other Articles Related to Sylvain Charlebois: Where are Food Prices in Canada Headed in 2024?

LOJEL opens flagship store in Vancouver, embarking on North American expansion (Photos)

Photo courtesy of LOJEL

LOJEL, the globally-renowned brand for carry essentials, has made its highly anticipated North American debut with the opening of its flagship store in Vancouver’s vibrant Kitsilano neighborhood.

In a news release, the retailer said the milestone marks the brand’s entry into North America, as it furthers its mission to deliver innovative, sustainable products that simplify everyday movement and inspire travel connections worldwide.

Rachel Draper

“Vancouver was a natural choice for LOJEL as we embark on this exciting new chapter,” said Rachel Draper, General Manager, North America. “The city’s diversity, environmental commitment, and dynamic community align perfectly with our values, and we’re excited to establish LOJEL as a central hub for travelers and locals alike who value sustainability and thoughtful design.”

The retailer said the new 1,800-square-foot flagship features the brand’s full range of products, including its signature luggage collections, versatile bags, and accessories, all crafted with durability, simplicity, and the environment top of mind. Developed as a community retail space for everyday inspiration, the store also embraces its local surroundings, with immersive design and experiential elements that celebrate local culture and bring real value to the community, it said.

“Shoppers are treated to a striking exterior mural by local artist Amy Flak. Inside, a community cork board serves as a visual way to inspire and educate, and custom display plinths have been fashioned by Barter Design out of locally-sourced, second growth Western Hemlock from the nearby Sunshine Coast. These thoughtful touches, among many more, are emblematic of the brand’s commitment to connecting with vibrant communities across the North American market,” said the brand in the news release.

Photo courtesy of LOJEL

LOJEL was founded in Japan in 1989 by young entrepreneur Chih Chang Chiang as a user-centric alternative to traditional luggage.

“Over three decades later, the brand has honed its expertise in creating high-quality, durable essentials that are designed to last. This focus on longevity not only contributes to reducing waste but also ensures that LOJEL products are reliable and resilient, perfect for those who value sustainability without compromising on style or functionality. LOJEL’s unwavering commitment to producing innovative solutions that meet the evolving needs of modern movement has allowed the brand to transcend its roots in travel and seamlessly integrate into the fabric of daily routines worldwide,” it said.

“The Vancouver store opening represents the brand’s commitment to becoming increasingly global by continuing to establish a deeper presence in the North American market, while maintaining an ethical approach to design, technology, and business. With plans to open more flagship stores in different cities, LOJEL’s dedicated team wants to connect with different communities and inspire meaningful journeys, whatever they may look like.”

Kenzo Yoneno

“The LOJEL store is a place to get inspiration for how to simplify movement in your life,” said Chief Product Officer, Kenzo Yoneno. “Whether it’s a trip to the grocery store, a weekend away in Tofino, or a once-in-a-lifetime bucket list trip, our ultimate goal is to inspire movement within communities and across the globe. As we open our doors in Vancouver and look to the future, we are excited to continue inspiring thoughtful movement through products that are built to last, designed for ease, and rooted in a deep respect for the world we move through.”

The store was built by The Design Collective/Elevation Vancouver in collaboration with LOJEL’s internal design team.

LOJEL, which stands for Let Our Journeys Enrich Life, is a global carry essentials brand that “aims to empower life’s journeys with innovative, sustainable products that offer transformative experiences, inspiring mindful travel and connections worldwide.”

The company said its durable and user-centric products are designed to simplify movement—because simplifying how we move frees us up to focus on what matters. All products are designed to empower life’s journeys, encourage mindful movement, and promote sustainable lifestyles. The brand is now headquartered in Hong Kong, and is currently sold in 15 countries through LOJEL’s physical stores and ecommerce platform.

Photo courtesy of LOJEL
Photo courtesy of LOJEL
Photo courtesy of LOJEL
Photo courtesy of LOJEL
Photo courtesy of LOJEL

Molson Coors named official partner of Canucks Sports & Entertainment

Canucks Sports & Entertainment (CNW Group/Molson Coors Beverage Company)

Molson Coors Beverage Company has announced its official partnership with Canucks Sports & Entertainment (CSE) as the official beer sponsor of the Vancouver Canucks, Abbotsford Canucks, and Vancouver Warriors and as the new partner at Rogers Arena and Abbotsford Centre.  

Chantalle Butler

“We’re thrilled to reunite Molson Coors with Canucks Sports & Entertainment,” said Chantalle Butler, President, Molson Coors Canada in a news release. “This new partnership unites CSE and our Molson Coors family of beverages, which includes Molson Canadian, an iconic beer first brewed in 1959, and Coors Light, Canada’s leading light beer. It’s an exciting opportunity to align with an organization and teams that mean so much to hockey fans.”

The company said the agreement brings together three major players: one of Canada’s largest and busiest sports arenas, a premier Canadian sports brand, and one of the world’s top beverage companies. Molson Canadian and Coors Light will be available throughout Rogers Arena and Abbotsford Centre, Granville Island will be featured as the official craft beer and other selections from Molson Coors Beverage Company’s diverse portfolio of offerings will be on site, such as Coors Seltzer and Vizzy, it added.

Michael Doyle

“We are proud to announce our partnership with Molson Coors as the official partner at Rogers Arena and Abbotsford Centre,” said Michael Doyle, President, Canucks Sports & Entertainment, Business Operations. “This partnership brings together two iconic companies, both deeply passionate about Canadian sports and the communities they serve, and we are excited to move forward together with this partnership.

Through this new partnership, Molson Coors will transform Club 500 at Rogers Arena into the Madrí Excepcional Lounge, featuring the newest addition to Molson Coors’ portfolio, a crisp and smooth Spanish style lager; and Section 119 on L100’s bar will become the Molson Hockey House, it added.

Related Article: LOJEL opens flagship store in Vancouver, embarking on North American expansion (Photos)

Toronto-based Dog Standards launches fresh dog food subscription service (Interview)

Jessica Bevilacqua

Dog Standards was founded by Jessica Bevilacqua, the dog mom of a Husky named Boston.

At only six months old, Boston became very ill and after spending countless hours at animal hospitals and drawers full of medications that didn’t work, Bevilacqua said she decided she needed to take matters into her own hands. 

She’s a self-proclaimed health nut and knew that what she fueled her own body with had a direct correlation on her health. 

Thinking the same for her dog, she began researching different diets for dogs. Then she began cooking for Boston at home, and “in under a month he was a completely different dog.”

“No more constant itching, zero gas, silky fur, regular poops, so much energy and finally sleeping through the night,” she said.

Jessica Bevilacqua

Bevilacqua developed a recipe with the help of a veterinary nutritionist and with Boston’s improved health, she launched Dog Standards with a mission to make dogs healthier and happier by providing a convenient fresh dog food subscription service.

“Food is medicine for us and the same is true for our pets. Countless customers share stories of weight management, elimination of skin conditions and allergies, improved behaviour . . . the list goes on,” said Bevilacqua, who has experienced 30 per cent month-over-month sales increases and a nearly 100 per cent rise in revenue since last year.

“I was inspired to create Dog Standards after I saw how fresh food extended and improved my own dogs’ life. My mission is to empower pet parents to provide healthier feeding options, and have it be convenient and properly balanced.

“Dog Standards was founded out of desperation to save my dog who was suffering from daily seizures. Despite consulting multiple vets, nothing worked, so I started researching and discovered that most dog food is highly processed and unfit for human consumption. That’s when I started preparing fresh meals for him in my kitchen. 

“The results were astounding—his seizures dropped from daily to just once every four months. Seeing the transformation, I realized how powerful food can be as medicine, and I wanted to help other pet parents achieve the same results by switching to fresh, gently cooked meals enhanced with superfoods. 

“This was about 10 years ago when fresh dog food was a niche concept—there weren’t even fridges in pet stores. Now, it’s become a movement, and I’m proud to have been at the forefront of pioneering this new category in dog nutrition. Now business is really taking off and we’re rapidly expanding into new markets with new offerings.”

Photo courtesy of Dog Standards

She said the company primarily operates as a subscription-based, freshly cooked dog food company, and it’s unique in offering vet-led meal planning with every subscription. It’s an important offering that ensures every dog is on a plan unique to their nutritional needs. 

“I believe there’s strength in having both a direct-to-consumer (DTC) model and a physical presence. It allows customers to see the product in person, enhances brand visibility, and aligns us with trusted pet retailers. Currently, Dog Standards is available at a handful of boutique pet stores that prioritize high-quality and natural food solutions such as Good Boy Collective in Vancouver, and in Toronto: Treat Bar, Shop Juju, and Juju Grooms. We plan on expanding into other doors. We’re also gearing up to launch online in the U.S., and we have a new product innovation set to debut at select retailers across Canada and online across North America,” said Bevilacqua.

“We’ve seen word-of-mouth as a major driver of our growth, with many customers noticing improvements in their dogs’ health within just 28 days. Additionally, millennials make up a large portion of today’s pet parents, and they tend to treat their pets like family members. Just as they are health-conscious about their own diets, they’re equally mindful of what their pets consume. They’ve seen firsthand how Dog Standards’ high-quality, freshly cooked food can drastically improve their dogs’ quality of life.”

Dog Standards is the only company of its kind in Canada providing vet-led meal planning and a tailored feeding guide with every subscription. This includes a 20-minute phone call with one of Canada’s leading experts in dog nutrition and ensures every delivery has just the right amount of food—down to the gram.

Photo courtesy of Dog Standards

With 59 per cent of dogs now overweight or obese—a condition linked to diseases like cancer—the need for healthier feeding practices has never been more urgent, said the company. 

It said managing weight is the number one way pet parents can extend lives as Canadian veterinarians have identified weight control/management as the number-one thing a pet owner can do to increase the length of their pet’s life. Also, a Purdue University Study found that switching dog food with just 25 per cent real food, may decrease the risk of cancer by up to 90 per cent. 

Dr. Suzee Camilleri

“In my expert opinion, research shows about half of all senior pets get cancer and nearly 60 per cent of all dogs are overweight,” said Dr. Suzee Camilleri, DVSc, and veterinary pathologist. “I have seen first-hand with my own dogs how a fresh diet can eliminate skin conditions and improve health to help increase their lifespans. The good news is diet is within pet parents’ control.” 

Photo courtesy of Dog Standards