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Progress Retail, Fleet Feet Partner to Transform Retail Ops

Progress Retail has entered into a multi-year partnership with Fleet Feet, the largest U.S.-based franchisor of specialty running stores. The strategic collaboration is set to enhance in-store operations and customer engagement across Fleet Feet’s 275 locations through Progress Retail’s comprehensive platform, which integrates training, task management, and employee communications solutions.

“Fleet Feet has a storied reputation for delivering deep customer service,” said Ray Riley, CEO of Progress Retail. “We’re excited to partner with their team and support them in streamlining store operations and empowering their Outfitters to continue doing what they do best.”

Elevating Training and Employee Development

Ray Riley

Fleet Feet, known for its focus on creating community hubs and personalized shopping experiences, will benefit from Progress Retail’s single application for retail operations and learning. The platform delivers dynamic, trackable training content with easy authoring capabilities meeting the needs of global retailers. This approach ensures Outfitters, as Fleet Feet refers to its associates, remain up-to-date with evolving customer needs and deep product knowledge.

“Fleet Feet’s dedication to training aligns well with our platform’s capabilities and training and development focus,” Riley explained. “They do a fantastic job of providing vital skills development to their workforce , and we’re honoured to support them in continuing to deliver top-tier service.”

“Fleet Feet is excited to partner with Progress Retail to further elevate our in-store operations and employee engagement across our network of stores,” said Matt Werder, Vice President of Retail Operations for Fleet Feet. “We’re confident that Progress Retail’s platform will empower our store teams with the support and resources they need to provide the best experience for our customers while remaining deeply connected to the communities we serve.”

Improving Efficiency with Smart Task Management

In addition to its training capabilities, Progress Retail’s task management tools simplify daily store operations. Routine processes such as opening and closing checklists, but also more contextual visual merchandising tasks, and other operational duties are automated and digitized, reducing administrative burden and allowing staff to prioritize customer interactions.

“By automating and simplifying operational workflows, we’re giving store teams more time to engage with customers,” Riley noted. “The result is more meaningful interactions and a stronger connection between retail associates and their customers.”

Riley went on to say, “For any retailer – especially today – consistency and efficiency is crucial. Our platform enables the development of high standards at every store, ensuring customers always receive the service they expect.”

Looking Ahead with Industry-Specific Technology

As part of the broader industry trend toward tailored retail solutions, Progress Retail’s technology is designed specifically for multi-location retailers. Riley highlighted the importance of this approach. “Retailers are moving away from point-solutions and generic software that doesn’t accommodate the complexity and nuances of multi-location retail,” he said. “Progress Retail is purpose-built to address the unique challenges of multi-location retail, from labor management to in-store operations.”

Progress Retail plans to continue evolving its offerings, focusing on areas like multi-site management and data-driven store visits. “We’re committed to working closely with our clients to develop solutions that drive real value,” Riley stated.

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BETTERBAR Brings Health-Focused Dining to Yorkville Village

BETTERBAR at Yorkville Village in Toronto. Photo supplied

Yorkville Village in Toronto welcomes a new foodservice business with the opening of BETTERBAR. The wellness-driven restaurant promises to offer health-conscious patrons a unique dining experience that blends nutritious, locally sourced meals with a vibrant, community-focused environment.

Co-founder and chef Jack Connacher is at the helm of BETTERBAR’s innovative approach, leveraging his background in fine dining to create a menu that emphasizes clean eating and high-quality ingredients. “We prioritize real health through our offerings by sourcing local produce and avoiding seed oils entirely,” Connacher explained. “I want people to leave BETTERBAR feeling energized and light.”

Some of the dishes at BETTERBAR at Yorkville Village in Toronto. Photo supplied

Thoughtfully Curated Menu and Innovative Ingredients

BETTERBAR’s menu is designed to cater to a wide range of dietary preferences, featuring everything from fresh salads and nutrient-rich smoothies to innovative sushi rolls made with “night rice,” a dark, nutrient-packed alternative to traditional white rice. “Night rice offers both a visual and healthful twist to our sushi rolls,” said Connacher. “It’s one of the many ways we prioritize nutrition without sacrificing flavour.”

Jack Connacher

The restaurant’s offerings also include signature wraps, poke bowls, and a rotating hot bar that highlights seasonal fare. Each dish has been meticulously crafted, with Connacher spending months sourcing ingredients and refining recipes to ensure every meal meets his high standards. “My experience in fine dining taught me how to elevate even the simplest ingredients, and BETTERBAR is about bringing that level of care to wellness-focused cuisine,” he added.

A Personal Commitment to Wellness

Connacher’s dedication to healthy eating is deeply personal. Growing up in a household where organic foods were the norm, he developed a keen appreciation for clean eating early on. His professional journey included time at notable Toronto establishments such as Sophia, Jacobs & Co., and Colette, as well as mentorship under renowned chef Massimo Capra. “My upbringing and fine dining background shaped the way I approach food. BETTERBAR allows me to create meals that are both flavourful and healthful,” he said.

BETTERBAR’s menu also features a standout nut butter toast made with Baru nuts, a superfood gaining popularity for its high protein and low-fat content. “We make our own nut butter from Baru nuts, top it with homemade strawberry jam, bee pollen, cacao nibs, and toasted coconut,” Connacher explained. “It’s simple, nutrient-dense, and incredibly flavourful.”

Dining area at BETTERBAR at Yorkville Village in Toronto. Photo: Craig Patterson

Creating a Vibrant, Wellness-Oriented Space

The restaurant’s interior design reflects its mission, with earthy tones, lush greenery, and pops of pink creating a Miami-inspired yet calming atmosphere. “We wanted the space to feel lively but also soothing—a place where people can recharge and connect,” said Connacher.

Located within Yorkville Village, BETTERBAR benefits from a health-conscious local community, with neighbouring amenities like Equinox gym and Whole Foods complementing its focus on wellness. “We’re excited to be part of a community that values health,” Connacher said. “It’s the perfect setting for what we’re trying to achieve.”

Smoothie options at BETTERBAR at Yorkville Village in Toronto. Photo: supplied

Plans for Expansion Through Franchising

Looking ahead, Connacher and his team are considering expansion through franchising while maintaining strict control over ingredient quality and customer experience. “Consistency is everything,” he noted. “Every BETTERBAR location should provide the same high-quality meals and atmosphere that our patrons expect.”

Open daily from 8 a.m. to 9 p.m., BETTERBAR aims to offer more than just food. “It’s a space where people can come together, eat well, and feel good—inside and out,” Connacher concluded.

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Château d’Ivoire transforms Montreal luxury jewelry store

Château d’Ivoire, the iconic luxury jewelry and watch retailer in Montreal, has completed a transformative renovation of its flagship store on Rue de la Montagne. Since its founding in 1978 by brothers Suhail and Mounzer Kaidbey, the family business has grown into a symbol of luxury craftsmanship, offering bespoke creations alongside world-renowned brands. 

The newly renovated space not only elevates the customer experience but also showcases the Kaidbey family’s dedication to tradition, innovation, and excellence.

Facade of the Chateau d’Iviore store at 2020 Rue de la Montagne in Montreal. (courtesy photo)

A Tradition of Family, Integrity, and Artistry

Château d’Ivoire was born from the Kaidbey brothers’ vision when they immigrated from Lebanon in the 1970s. “When we first arrived in Montreal, we knew we had something unique to offer,” recalls Suhail Kaidbey, Co-founder and Director. “But more importantly, we wanted to build trust. For us, success has always been about building relationships with integrity.”

The Kaidbey family’s passion for artistry runs deep, stemming from their parents’ influence. “My father was a sculptor and a builder,” Suhail says. “He taught us that every detail matters, and that passion shows in our work.” This tradition continues today with the next generation. “We were raised with these values, and they guide us in everything we do,” adds Sarah Kaidbey, Sales Representative and Social Marketing Director. “We are not just selling jewelry; we are creating memories.”

Inside Chateau d’Ivoire at 2020 Rue de la Montagne in Montreal. Photo: Courtesy photo

A Stunning Renovation Elevating Customer Experience

The transformation of Château d’Ivoire’s 33,000-square-foot store goes beyond aesthetics. “We didn’t just renovate; we rebuilt from the ground up,” Suhail explains. The centrepiece is an atrium with a striking suspended staircase, inspired by the facets of a Marquis diamond. “When clients walk in and see the staircase, they stop and stare,” Suhail notes. “It’s more than just a structure—it’s a symbol of our attention to detail.”

The facade, crafted from hand-cut Quebec stone, exemplifies the meticulous craftsmanship that defines Château d’Ivoire. “Every stone has a story,” Sarah says. “It’s a reflection of our commitment to detail, both inside and out.”

The renovation also aimed to enhance the customer experience, with glass-walled workshops that allow clients to observe the jewelry-making process. “We want people to see what goes into each piece,” Sarah explains. “It’s like watching art come to life.”

Inside Chateau d’Ivoire at 2020 Rue de la Montagne in Montreal. Photo: Courtesy photo

A Showcase of Luxury Brands and Longstanding Partnerships

Château d’Ivoire offers a carefully curated selection of luxury brands, including Cartier, Omega, Rolex, Bulgari, Chopard, Piaget, and Rolex. “Our partnerships with these brands span decades,” says Sarah. “It’s a testament to the trust we’ve built over time.” But building that trust was no easy feat. “When we first started, we were two unknown brothers from Lebanon,” Suhail recalls. “But we believed in honesty and giving our clients the best.”

The boutique’s long-established relationship with Rolex began with a leap of faith. “Their CEO offered us a deal we were hesitant to accept,” Suhail shares. “But he saw something in us. That trust has guided our partnership ever since.”

Inside Chateau d’Ivoire at 2020 Rue de la Montagne in Montreal. Photo: Courtesy photo

Craftsmanship and Personalization at the Heart

At Château d’Ivoire, bespoke craftsmanship is a defining feature. Clients can collaborate with artisans to create custom pieces, from initial sketches to finished works. “There is something magical about taking a client’s idea and turning it into reality,” Suhail says. “It’s a deeply personal process.”

Personalization and exclusivity have become increasingly important to today’s consumers. “Clients want something that reflects their personality and story,” Sarah notes. “That’s where we shine. We have the talent and the tools to create pieces that are truly unique.”

Workshop inside Chateau d’Ivoire at 2020 Rue de la Montagne in Montreal. Photo: Courtesy photo

An Immersive Luxury Destination

The store’s renovation offers more than just luxury retail—it creates an immersive experience. The first and second floors are dedicated to retail, with boutique spaces for each brand. The third floor features a private lounge, complete with a bar and views into the workshops. “It’s a place where clients can relax and see where the magic happens,” Sarah says.

The atrium and staircase are the focal points, designed to draw clients in and encourage exploration. “We wanted to create a space that feels inviting,” Suhail explains. “Clients often tell us they don’t want to leave.”

Inside Chateau d’Ivoire at 2020 Rue de la Montagne in Montreal. Photo: Courtesy photo

Embracing Digital Innovation and Evolving with Time

Château d’Ivoire is also expanding its digital presence. “Luxury e-commerce is different, but it’s becoming essential,” says Sarah. “Clients start their journey online, so we need to be there.” The boutique recently launched a new website to better connect with clients. “It’s about creating a seamless experience,” she adds. “Whether online or in-store, we want every interaction to reflect our values.”

Online engagement is increasingly important for building relationships. “For many, the first connection is through our website,” Suhail notes. “But nothing replaces the in-store experience.”

Looking Ahead: A Vision for the Future

Château d’Ivoire’s plans include a luxury showcase on the fourth floor, set to host curated exhibits and events. “We’re always thinking about how to create memorable experiences,” Suhail says. “It’s about evolving while staying true to who we are.”

Reflecting on their journey, Suhail emphasizes the importance of family. “This isn’t just a business—it’s a legacy,” he says. “We built it on passion, integrity, and a relentless pursuit of excellence. And that’s how we’ll continue.”

See below for more photos of Chateau d’Ivoire at 2020 Rue de la Montagne in downtown Montreal.

Window looking into workshops inside Chateau d’Ivoire at 2020 Rue de la Montagne in Montreal. Photo: Courtesy photo
Inside Chateau d’Ivoire at 2020 Rue de la Montagne in Montreal. Photo: Courtesy photo
Inside Chateau d’Ivoire at 2020 Rue de la Montagne in Montreal. Photo: Courtesy photo
Workshop inside Chateau d’Ivoire at 2020 Rue de la Montagne in Montreal. Photo: Courtesy photo
Chateau d’Ivoire at 2020 Rue de la Montagne in Montreal. Photo: Courtesy photo
Facade of Chateau d’Ivoire at 2020 Rue de la Montagne in Montreal. Photo: Courtesy photo

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Priority Software Enhances Omnichannel Operations and Customer Experience for Retailers [Video Interview]

Craig and Keren Halpern, Product Marketing Director, Retail & Hospitality at Priority Software, discuss how Priority Software’s ERP solutions help small to mid-sized retailers streamline operations and enhance customer experience. Halpern highlights Priority’s tailored platform, which enables retailers to manage retail, POS, and ecommerce functions in one place. By consolidating essential retail processes, Priority Software offers flexibility and growth without the need for additional integrations, a crucial advantage for resource-conscious businesses.

Halpern addresses the challenges facing small and mid-sized retailers in North America, particularly in a highly competitive market where they must deliver the same level of service as larger counterparts. Priority Software supports these businesses with a seamless omnichannel experience, merging physical and digital retail channels to meet customer expectations. Priority Software’s centralized system allows retailers to maintain up-to-date inventory, personalize customer engagement, and manage operations across multiple locations with ease.

The discussion also explores trends and future needs in retail, with Halpern emphasizing the importance of cloud-based point-of-sale (POS) systems for centralized management and operational ease. Through cloud POS, retailers benefit from simplified operations, better data visibility, and automated processes that improve both customer and employee experience.

Featured during this interview:

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CouchHaus tests Toronto waters with pop-up at Stackt Market (Photos)

Photo: CouchHaus
Photo: CouchHaus

Less than a year after opening its flagship Vancouver showroom direct-to-consumer furniture retailer CouchHaus has launched its first-ever pop-up store in Toronto.

Harrison Gordon and Paige Sandher, Co-Founders of CouchHaus

Harrison Gordon and Paige Sandher, Co-Founders, were a couple in the search for a perfect couch a few years ago which led to the creation of CouchHaus.

“Toronto piqued our interest. We knew we had a lot of data behind people wanting to purchase in Toronto and we have and do ship across Canada already but we knew it’s a big purchasing decision for a lot of our clients and they want to touch and feel our products beforehand. That’s where it was a logical step for us to open our pop-up in Toronto,” said Sandher.

The pop-up opened November 1 at the Stackt Market on Bathurst St. in about 700 square feet, which is about half the size of the Vancouver showroom.

“We’ll be there for three months for sure. There’s options to extend. The way Stackt Market works is a pop-up location so they really give you flexibility for small businesses to see what’s a good fit. If it’s something we’re interested in, we might be somewhere permanent in Toronto as well,” added Sandher.

She said the location is great for the brand because of the strong foot traffic. There are also various activations there that encourage community to come together. The brand itself is also having different experiences at the location for the holiday season.

“I would say it’s a really communal space rather than just a shopping area to be in,” added Sandher.

“There’s 600,000 people in Vancouver and 2.6 million in Toronto. It’s a large city and there’s so much more development as well. All around there’s new construction, there’s new buildings going up. We’re having so many people walk by that are just around the corner and then other people that will drive an hour and a half to come see us.”

Photo: CouchHaus
Photo: CouchHaus

The positive experience bodes well for a future showroom in Toronto.

“Eventually I think it’s definitely on our radar,” explained Sandher. 

“Ultimately it’s finding the right space and making sure that it something that feels like an experience for our clients rather than just a store that you walk into because we are offering quite unique approach to customizing your couch.”

And perhaps even beyond Toronto.

“I think Calgary is next on our radar,” she said.

The flagship Vancouver store is at Granville and Broadway.

The company was founded March 2021.

“It’s been absolutely amazing. We’ve been able to scale to a team. We’ve grown as well as a business. It’s been good. It’s obviously come with its challenges, just learning how to do all that as co-founders team of two to now growing and scaling to other people,” said Sandher.

Specializing in customization

In a previous story in Retail Insider, co-founder Gordon said:

“CouchHaus is a direct-to-consumer furniture company, so we specialize in modular furniture and our main focus is on customization. We can offer hundreds of different fabrics and also made to measure. If you have a certain space that only allows for a certain size, maybe it’s only 110 inches, we can tailor it to your space and custom make it there. And a lot of companies usually charge an arm and a leg to upgrade whereas we offer all these changes for free.”

“We were just looking for furniture for ourselves. We’re not only co-founders, but we’re also partners. We were moving into a new home and Harrison’s quite tall and I’m quite short. We’ve got a six-four and a five-two over here. He wanted a deeper seating couch but a lot of the deeper seats weren’t fitting into our townhome,” said Sandher. 

“We didn’t have like the length of a full detached home that traditionally deeper couches are made for . . . When we looked at all the custom options after purchasing our first home we realized that custom furniture can go up to like $10,000 to $15,000 and we just weren’t in a space that we were able to spend that much. We thought, how could we do this in a more cost effective manner?”

Gordon said it was a running joke that they started selling a couch out of their house.

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Photo: CouchHaus
Photo: CouchHaus
Photo: CouchHaus
Photo: CouchHaus
Photo: CouchHaus
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Photo: CouchHaus
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Photo: CouchHaus
Photo: CouchHaus

Enoteca Monza to open at Calgary’s CF Market Mall (Photos)

Photo: Monza
Photo: Monza in Quebec

Enoteca Monza Pizzeria Moderna, a traditional Italian restaurant concept which is part of the Foodtastic group, will be launching its first restaurant in Calgary by June at CF Market Mall, Retail Insider has learned.

The brand has eight locations in Quebec.

Darryl Schmidt
Darryl Schmidt

“As part of our merchandising strategy for CF Market Mall, we are pleased to announce that we have completed a deal with Enoteca Monza. Monza will occupy the entirety of the former Moxie’s location and is complementary to the existing full service restaurants at CF Market Mall which includes The Keg, Milestones and Boston Pizza,” said Darryl Schmidt, Vice President of National Leasing for Cadillac Fairview.

“Also as part of Cadillac Fairview’s commitment to having appropriate food offerings that cater to our unique trade areas, we are excited about the recently completed food court renovations at CF Market Mall which includes new seating, new soft seating and a revamped feature fireplace.”

According to the Foodtastic website: “Enoteca Monza offers both traditional and contemporary Italian dishes with a vast wine menu for the perfect pairing, all in a trendy and classic wine bar atmosphere. The flames of the pizza oven are a design focal point creating a warm and chic ambiance for our modern dining room.

“Enoteca, which means wine bar in Italian, Monza’s emphasis for quality reaches beyond the cuisine. Our glass wine cellar showcases our wine with sophistication. Dare to explore the various notes and flavours of wine from different regions of Italy. The ideal destination for a 5à7 with colleagues, or a romantic date night, our bar menu designed for sharing, is a great way to experience our various appetizers.

Photo: Monza
Photo: Monza in Quebec

“True to Nonna’s recipes we use only the best fresh local and imported Italian products. Our authentically Italian pasta dishes are always prepared Al Dente, sautéed in our homemade sauce. Pizzas are made with our homemade dough, using the best Italian Caputo 00 flour, baked in our wood fire stone oven at 800°F to achieve the perfectly crisp thin crust.

“We take pride in serving quality meat and fish prepared with fresh, simple ingredients without compromising flavour. Our lunch menu offers a variety of options from fresh salads and fire grilled never pressed Panini’s. Great choice for a quick bite with friends or colleagues. True to Italian tradition end your meal with an espresso or cappuccino, the perfect complement to our decadent desserts.

“Enoteca Monza holds the spirit of family as a core value. Making dinner simple and easy, our menu is always available for takeout: order online and let us take care of the rest. Bring the Enoteca Monza experience to your next special occasion or event, our catering menu is perfect for gatherings of any size at work or at home. Our chefs have created a sharing menu, offering our classics recipes in a fun family style portion, a great way to connect and share a meal the way Nonna always intended.”

Foodtastic, a Quebec-based franchisor of multiple restaurant concepts, purchased Monza in 2018.

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Photo: Monza
Photo: Monza in Quebec
Photo: Monza
Photo: Monza in Quebec
Photo: Monza
Photo: Monza in Quebec
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Photo: Monza in Quebec

Canadian Retail News From Around The Web For November 20, 2024

Canadian Retail News From Around The Web

News at a Glance

Retail Insider is streamlining its Canadian retail news from around the web to include a handful of top news stories that can be viewed quickly during the day. Here are the top stories from the past 2 days.

Canada Post, union meet with mediator, remain ‘far apart’ as strike drags on (Canadian Press)

Sleep Country Mulls Potential Bond Sale in Rare Leveraged Buyout (BNN)

Holocaust denial merch tests Shopify’s free speech ethos (Financial Post)

Canada’s inflation rate jumps back to 2%, curbing large rate-cut bets (Reuters)

How the 2024 US Election Could Reshape Retail in Canada (Retail Council of Canada)

MANSCAPED® Expands North American Retail Footprint, Launching in Best Buy Canada (BusinessWire)

Booze rollout ‘saved a lot of stores from closing,’ chair of Ontario Convenience Store Association says (CP24)

Montreal’s Ste-Catherine Street is reopen to traffic, but don’t expect free parking for holiday shopping (Global)

Winnipeg city councillors debate zoning changes to spur housing development near malls (CBC)

The DoorDash grocery store where the public isn’t allowed inside (Village Report)

Saskatchewan NDP urges Moe to address high food prices in light of scurvy cases (Canadian Press)

Richmond beauty store business licence under threat after new Health Canada warning (Richmond News)

Tesla opening new store in London, Ontario next month (Drive Tesla)

‘This wasn’t an easy decision’: Vancouver’s Brazilian grocery store closing its storefront (VIA)

Jimmy Choo Expands Canadian Footprint with Yorkdale Flagship

Facade of the new Jimmy Choo store at Yorkdale in Toronto. Photo: Jimmy Choo

Luxury footwear and accessories brand Jimmy Choo is solidifying its presence in Canada with a new flagship store at Toronto’s Yorkdale Shopping Centre. This latest location is part of Yorkdale’s newly developed 65,000-square-foot luxury wing, situated in the mall’s centre run. 

Joining a collection of high-end retailers such as Loewe, Brunello Cucinelli and others in the luxury wing, the new Jimmy Choo store brings a refreshed, luxury shopping experience with its replacement location.

Inside the new Jimmy Choo store at Yorkdale in Toronto. Photo: Jimmy Choo

Relocating Within Yorkdale to a Prime Spot

The new flagship marks a strategic relocation for Jimmy Choo within Yorkdale. Since opening its first standalone store in Canada at Yorkdale in 2014, the brand has been a fixture in Toronto’s luxury retail scene. 

Spanning 2,538 square feet, the new Yorkdale flagship introduces Jimmy Choo’s latest store design, which aims to create a more personalized and engaging shopping experience. At the heart of the store is a unique ‘pod’ that offers seating for customers. The innovative space can be enclosed to transform into a private VIP room, offering an exclusive and intimate shopping experience tailored to each customer’s preferences. The thoughtful design underscores the brand’s emphasis on personalization and high-touch service.

The relocation within Yorkdale was facilitated by Stan Vyriotes and David Wedemire of DWSV Realty, who represented Jimmy Choo in the transaction with the mall’s landlord Oxford Properties. DWSV has negotiated serval other details for the luxury wing, as well as in other parts of the mall. 

Inside new Jimmy Choo store at Toronto’s Yorkdale Shopping Centre. Photo: Craig Patterson

Jimmy Choo’s Growing Footprint in Canada

Jimmy Choo’s expansion across Canada has been methodical and focused on key luxury markets. The brand first entered Canada with its Yorkdale store in 2014, followed by the opening of a standalone boutique in downtown Vancouver in 2018. The Vancouver store, located at 1035 Alberni Street, spans 1,549 square feet and is positioned within the city’s prestigious ‘Luxury Zone,’ a hotspot for high-end shopping.

In addition to its presence at Yorkdale and Alberni Street, Jimmy Choo operates locations at the McArthurGlen Designer Outlets near Vancouver and at the Toronto Premium Outlets in Halton Hills. These outlets provide a more accessible touchpoint for customers, offering a selection of the brand’s luxury products in a more casual setting.

Inside new Jimmy Choo store at Toronto’s Yorkdale Shopping Centre. Photo: Craig Patterson

Recent Opening in Montreal

In 2024, Jimmy Choo continued its Canadian expansion with a new store at Royalmount in Montreal. The Royalmount location, spanning approximately 1,900 square feet, is part of a luxury corridor featuring brands such as Saint Laurent, Versace, and David Yurman. This is Jimmy Choo’s first standalone store in the Montreal market, underscoring the brand’s strategic commitment to growth in Canada.

Inside new Jimmy Choo store at Toronto’s Yorkdale Shopping Centre. Photo: Craig Patterson

Historical Background of Jimmy Choo

Founded in 1996 by Tamara Mellon, a former Vogue accessories editor, and Malaysian fashion designer Jimmy Choo, the brand quickly rose to prominence in the luxury fashion scene. Renowned for its glamorous, high-heeled shoes, Jimmy Choo became a staple on red carpets and was worn by celebrities worldwide. Over time, the brand expanded its product lines to include handbags, accessories, and fragrances, further establishing its global appeal.

Currently, Jimmy Choo is part of Capri Holdings Limited, which also owns Versace and Michael Kors. Capri Holdings’ strategic focus on innovation and market expansion has supported Jimmy Choo’s global growth, with Canada playing an increasingly significant role in its retail portfolio.

RONA and Tilley Endurables Launch New Workwear Line

Runway fashion show for the new Tilley Tuff Workwear at RONA on November 18, 2024 in Toronto. Photo: RONA

Canadian home improvement giant RONA Inc. has unveiled an exclusive new apparel collection in partnership with Tilley Endurables, marking its first foray into the workwear space. The ‘Tilley Tuff Workwear‘ line is available at select RONA and RONA+ stores, bringing a mix of functionality, durability, and fashionability to Canadian professionals and DIY enthusiasts. 

Spearheaded by renowned Canadian designer Joe Mimran, known for founding iconic brands like Club Monaco and Joe Fresh, the Tilley Tuff Workwear collection offers multi-pocket pants, weather-resistant jackets, and a range of basics designed for both utility and style.

During an interview, Joe Mimran and Doug Young, Chief Merchandising Officer at RONA Inc., discussed the collaboration’s unique value proposition, the motivations behind the launch, and their aspirations for the line.

The new Tilley Tuff Workwear collection at RONA. Photo: RONA

A Canadian Collaboration for Canadian Workers

“Bringing together the strength of Tilley and RONA felt natural,” Mimran stated. “We saw an opportunity to create something special by marrying Tilley’s expertise in outdoor gear with RONA’s deep roots in serving Canadian workers. Within nine months, we turned this idea into a reality, and the early response has been excellent.”

Joe Mimran

Doug Young emphasized that the introduction of Tilley Tuff marks RONA’s first apparel offering, providing their professional and DIY clientele with more comprehensive solutions. “We aim to be a one-stop shop, and workwear was a gap we saw as a major opportunity,” he said. “This new line has been embraced by customers because it fills a real need.”

Elevating Workwear Design

Mimran’s extensive experience in apparel design is evident throughout the collection, which features a blend of style, comfort, and practicality. Key pieces include heavy-duty multi-pocket pants that offer ample storage and freedom of movement, thanks to strategically placed stretch panels. “Our multi-pocket pants are designed to make life easier for workers who need quick access to tools and essentials,” Mimran explained. “We focused on creating pieces that allow for maximum movement while still holding up to demanding tasks.”

Doug Young, RONA

The weather-resistant jackets in the line are crafted with advanced fabric technology to repel water and withstand wind, ideal for Canada’s unpredictable climate. “We didn’t want these to be just another set of jackets; they’re designed to keep you warm, dry, and comfortable even in harsh conditions,” Mimran said.

The range also includes technical T-shirts with moisture-wicking properties, engineered for breathability and comfort during long work hours. For colder months, the line features quilted “shackets” (shirt-jacket hybrids) that offer warmth without sacrificing mobility. “Even in our core pant, we’ve added stretch to ensure greater ease of movement. The design isn’t just about utility; it’s about ensuring workers feel comfortable and confident on the job,” Mimran emphasized.

Tilley’s heritage in headwear is also represented, with a standout toque priced at $14.99 and a range of hats based on classic Tilley designs. “We’ve taken our expertise in headwear and brought it into Tilley Tuff with modern updates that reflect the line’s focus on both practicality and style,” he added.

Rendering of a Tilley Tuff Workwear area is a RONA store. Image: RONA

Broader Market Context: Tilley Tuff’s Place in a Growing Segment

The workwear market has undergone significant changes in recent years, with demand surging among both professional workers and general consumers. Traditionally, the market has been dominated by longstanding players offering rugged, utilitarian clothing aimed solely at functionality. However, a growing trend has emerged that blends workwear with fashion, creating crossover appeal for consumers who value style, comfort, and performance in their apparel.

“Workwear is no longer just about utility; it’s about how people feel wearing it,” Doug Young remarked. “We see customers who appreciate clothing that works hard but also looks good enough to wear off the job. It’s about versatility.”

Runway fashion show for the new Tilley Tuff Workwear at RONA on November 18, 2024 in Toronto. Photo: RONA

Retailers such as Mark’s Work Wearhouse and brands like Carhartt have recognized this shift, incorporating more stylish designs and innovative fabric technologies into their collections. The rise of streetwear-inspired workwear has also fuelled interest, as younger consumers increasingly incorporate workwear staples—like jackets and pants—into their everyday wardrobes. Tilley Tuff aims to meet this evolving demand by offering elevated fabrications, fashionable cuts, and a versatile product line that can transition seamlessly from job sites to city streets.

Doug Young highlighted that while RONA’s move into the workwear space fills a gap in its product lineup, it also capitalizes on the broader industry trend of “workleisure” clothing. “We’ve seen a steady increase in consumer interest in durable, well-designed apparel that fits multiple aspects of their lives. With Tilley Tuff, we’re giving customers what they need to tackle demanding jobs while also offering pieces that are versatile enough to wear outside of work.”

The new Tilley Tuff Workwear collection at RONA. Photo: RONA

Strategic Store Placement and Expansion Plans

To capture consumer attention, Tilley Tuff is prominently displayed at the front of RONA’s larger stores on custom-designed fixtures. “We wanted to make it clear that this is more than just another product line—it’s a true innovation in workwear,” Young said. “From the layout to the signage, everything was carefully planned to showcase the collection’s strengths.”

Currently, the collection is available in over 100 RONA big-box stores, with plans to expand nationwide and introduce women’s workwear by spring. “We’re actively working on new designs and hope to roll out pieces that cater to women’s needs in the workwear segment,” Mimran revealed. “The response so far has been overwhelmingly positive, and we’re excited to build on that momentum.”

The new Tilley Tuff Workwear collection at RONA. Photo: RONA

The Future of Workwear

The initial success of Tilley Tuff is just the beginning, according to Mimran and Young. Plans are underway to expand the line based on consumer feedback and market demand. “We’re already exploring additional categories and incorporating new fabric technologies,” Mimran said. “Workwear has traditionally been under-innovated, and we see a tremendous opportunity to lead the charge with thoughtful, fashion-forward designs that remain highly functional.”

Doug Young concluded with an invitation: “If you haven’t seen the line, I encourage you to visit one of our stores. The sell-through rates speak for themselves—customers recognize the value and quality immediately.”

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Rousseau Chocolatier launches digital twin for online shopping

Screen shot of the Rousseau Chocolatier digital twin, including an image of Nathalie Morin in her store. Image: Screen shot

The David Sobey Retailing Centre at Saint Mary’s University has partnered with Halifax’s Rousseau Chocolatier to launch a groundbreaking digital twin of the chocolatier’s boutique and café. The innovative initiative transforms the online shopping experience, enabling customers to virtually explore Rousseau Chocolatier’s beautifully designed space while browsing and purchasing artisanal chocolates. The collaboration highlights how digital innovation can enhance customer engagement and expand the reach of small businesses.

Enhancing the Online Experience with a Digital Twin

Known for its handcrafted chocolates and elegant boutique in Halifax, Rousseau Chocolatier saw an opportunity to elevate its online presence. The digital twin, developed with advanced scanning technology, provides an immersive and detailed virtual replica of the boutique, allowing customers to navigate through the space and view products as if they were there in person. 

Nathalie Morin, Co-Founder of Rousseau Chocolatier

“Our customers have embraced a fresh, immersive online experience thanks to the introduction of the digital twin,” said Nathalie Morin, Co-Founder of Rousseau Chocolatier. “This technology mirrors the elegance and personal touch of our physical store, allowing shoppers to explore products in detail and easily create custom orders.”

The idea originated from Morin’s experience with the retail innovation program at Saint Mary’s University, where she encountered a demonstration of digital twin technology. “When I saw that, I was like, that is so cool, I love that idea, and I just looked at it and said, let’s do it,” she recalled. The process of creating the digital twin involved using a Matterport camera to scan the boutique, with the entire process completed in about 20 minutes.

Blending Tradition with Innovation

The virtual replica offers a unique way to showcase the shop’s sophisticated interior, designed by a Montreal-based interior designer with over 25 years of experience. “People, when they come in, are often surprised to see this level of shop design in Halifax,” Morin noted. “It’s a bright, 18th-century-inspired space with lots of windows facing a park. Being able to recreate that atmosphere online lets people relive their visit or experience it for the first time from anywhere.”

The digital twin also serves as a key element in the chocolatier’s growth strategy, particularly as their reach has expanded across Canada and into the U.S. “We’ve grown exponentially over the last four years, including partnerships with luxury hotels like the Ritz Carlton in Toronto and the Rosewood Hotel Georgia in Vancouver,” said Morin. “The digital twin gives our nationwide customers a chance to connect with our brand even if they can’t visit in person.”

Screen shot of the Rousseau Chocolatier digital twin, showcasing a product in the store. Image: Screen shot

Creating New Opportunities for Customer Engagement

The collaboration has opened up new possibilities for Rousseau Chocolatier to engage customers in creative ways. Future plans for the digital twin include virtual tours of their production kitchen, customizable chocolate boxes, and highlighting locally sourced ingredients. “We take pride in using the best local and Canadian ingredients,” Morin explained. “Showcasing our ingredients through the digital twin would be another way to connect with our customers and tell our story.”

Dr. Ramesh Venkat, Director of the David Sobey Retailing Centre at St. Mary’s University in Halifax

Dr. Ramesh Venkat, Director of the David Sobey Retailing Centre, emphasized that digital twins have broad applications for the retail industry. “Digital twins offer many possibilities for retailers looking to innovate. Embedding a digital twin on a website can provide customers with a more engaging and immersive online shopping experience—one that can even be explored through a virtual reality headset,” he said. “Beyond enhancing customer engagement, retailers can use digital twins for employee training, optimizing operations, and managing store layouts and space planning.”

A Seamless Blend of Physical and Digital Experiences

The creation of the digital twin using a Matterport camera underscores the accessibility and efficiency of this technology. Venkat pointed out that digital twins can enhance operational efficiency and improve accessibility for customers who may face challenges visiting physical stores. “For elderly or mobility-impaired customers, this technology offers a way to explore a store’s ambiance and products from the comfort of home,” he said.

Morin shared positive early feedback from customers, noting that many enjoy the immersive experience of exploring the boutique virtually. “The concept of being able to shop at Rousseau’s without setting foot in Rousseau’s is fun for our customers,” she said. “It’s still early days, but we’re excited to see where it can lead.”

Screen shot of the Rousseau Chocolatier digital twin, showcasing a product in the store. Image: Screen shot

Expanding the Possibilities of Retail Technology

Dr. Venkat highlighted the versatility of digital twin technology, which can extend beyond e-commerce into employee training, space planning, and store layout optimization. “For a larger retailer, this technology could revolutionize how they train employees and design spaces without disrupting store operations,” he explained. Venkat also noted that digital twins have proven successful in attracting tourist traffic and supporting customers with specific needs.

Rousseau Chocolatier is already exploring ways to maximize the potential of their digital twin. “We’re happy to be pioneers in this space, and we’re eager to see how far we can go,” said Morin. “It allows us to bring an experience-based element to shopping, which is what customers are seeking more and more.”

Outside Rousseau Chocolatier at 5151 South St in Halifax. Image: Apple Maps screen shot

The Road Ahead for Digital Innovation in Retail

Looking forward, the David Sobey Retailing Centre plans to continue driving retail innovation, including launching a frictionless store and exploring computer vision-based self-checkout systems. Venkat underscored the Centre’s commitment to bridging the gap between academic research and industry practices, ensuring Canadian retailers remain competitive in a rapidly evolving market.

For Rousseau Chocolatier, the digital twin initiative is just one step in a journey of thoughtful growth and innovation. As Morin expressed, “Adopting advanced technology isn’t just a priority—it’s essential for growth and success. We’re excited to see where this journey takes us.”

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