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Monos expands with new Toronto store on Ossington Avenue

By
Craig Patterson
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Monos store on Ossington Avenue in Toronto. Photo: Ste Marie Studio

Monos, a Vancouver-based travel brand known for its minimalist, thoughtfully designed luggage and accessories, has opened its first Toronto store at 111 Ossington Avenue. The new location, situated near Toronto’s Little Portugal, offers a unique and immersive brand experience that aligns with Monos’ core values of mindful travel, sustainability, and cultural connection.

Designed in collaboration with creative studio Ste Marie, the store draws inspiration from the Japanese concept of “mono no aware,” celebrating the beauty in transient moments.

“Ossington felt like the perfect fit for us,” Monos Co-Founder Victor Tam shared in an exclusive interview with Retail Insider. “It’s an area with a vibrant community where people gather, explore, and connect—values that align perfectly with our brand philosophy.” With this latest addition, Monos aims to build brand awareness in Toronto, tapping into the dynamic Ossington neighborhood to engage with new audiences.

Victor Tam

A Multi-Sensory Journey: Blending Design and Local Culture

The design of the Ossington store embodies Monos’ philosophy, offering customers a calming, multi-sensory environment. The space features a central olive tree beneath a custom light installation, surrounded by sculptural plinths of Turkish Rainbow Onyx with flowing water, symbolizing harmony between nature and human experience. Inspired by Little Portugal, the design also includes plastered walls and archways reminiscent of Portuguese architecture, creating a seamless connection between the local culture and Monos’ minimalist aesthetic.

“We wanted people to feel transported as soon as they step inside,” Tam explained. “The Ossington store merges Monos’ DNA of simplicity and serenity with elements from the community around us.” The store design invites curiosity, encouraging visitors to explore each corner while evoking a sense of timelessness and nostalgia.

Monos store on Ossington Avenue in Toronto. Photo: Ste Marie Studio

Sustainability at the Core: Monos’ Environmental Commitments

From its inception, Monos has prioritized sustainability and environmental responsibility. As part of its commitment, the brand joined “1% for the Planet,” pledging 1% of its annual sales to environmental causes, and became certified by Climate Neutral, undergoing annual assessments to reduce its carbon footprint. “For us, sustainability isn’t just about the products we sell; it’s woven into how we operate,” Tam explained. Monos works closely with its manufacturing partners to ensure sustainable practices, using high-quality, durable materials that minimize environmental impact.

“Our goal is continuous improvement,” Tam said. “We believe in a self-audit approach, assessing our carbon footprint yearly and finding ways to reduce it.” These initiatives reflect Monos’ dedication to mindful growth and support its mission to inspire travel that respects both people and the planet.

Monos store on Ossington Avenue in Toronto. Photo: Ste Marie Studio
Photo: Monos

Halo Effect: How Physical Retail Boosts Monos’ Online Presence

Tam noted that the recent opening of the Ossington store has led to an unexpected “halo effect,” significantly boosting Monos’ online sales in Toronto. This effect mirrors the experience Monos observed with its first store in Vancouver, where local e-commerce sales saw a nearly 40% lift. The brand sees this omnichannel impact as an essential aspect of modern retail. “Physical stores allow people to experience the brand in a memorable way, which resonates online as well,” Tam said.

As a digitally native brand, Monos has successfully combined online and offline channels to build brand loyalty, with the Ossington store serving as a powerful touchpoint that brings Monos closer to its community.

Monos store on West 4th Avenue in Vancouver – the first for the company. Photo: Monos

Expanding Beyond Canada: Monos’ Upcoming U.S. Locations

Following its success in Canada, Monos is gearing up for an ambitious U.S. expansion. The brand has already secured five leases across major cities, including New York City, Chicago, Boston, Washington, D.C., and Los Angeles. Each U.S. store will reflect Monos’ design philosophy while embracing the character of its neighborhood. Tam shared that the Chicago location, for instance, will incorporate a cafe and listening lounge, creating what he calls a “hospitality ecosystem” for customers to enjoy.

“In each city, we look for areas with a unique cultural vibe that aligns with our brand,” Tam noted. “We want each location to feel like a thoughtful expression of Monos, with elements inspired by the local area.”

Beyond Luggage: New Product Categories on the Horizon

While Monos has made a name for itself in premium luggage, the brand is expanding into other travel-related categories. It recently introduced limited-edition apparel collections designed for comfort during travel and is exploring additional product lines, including sunglasses and travel-inspired home goods. Tam teased an upcoming product for the home that will tap into sensory experiences, allowing customers to bring Monos’ aesthetic into their everyday environments.

“We see travel as more than just movement—it’s about experiences, memories, and the senses,” Tam explained. “Our goal is to offer products that enhance not only travel but also day-to-day life.” With these upcoming additions, Monos aims to create a deeper connection with customers by offering a lifestyle experience that goes beyond its core products.

Photo: Monos

The Founding Story: Building Monos with Purpose and Passion

Monos was founded by Victor Tam and his childhood friends Hubert Chan and Daniel Shin, who shared a vision to create a brand that reflects their passion for travel and mindful living. With backgrounds in performance marketing and design, the founders brought complementary skills to the table. “We were all at a point in our lives where we wanted to build something meaningful—a brand that we would be proud to be part of,” Tam shared.

Since its launch, Monos has grown steadily, gaining a loyal following of customers who appreciate its high-quality products, minimalist design, and ethical approach. “From the beginning, we wanted Monos to stand for more than just luggage,” Tam said. “Our aim is to inspire mindful travel and create products that resonate with our customers’ values.”

Looking Ahead: Monos’ Canadian and U.S. Expansion Plans

With Ossington now open and plans for Yorkdale Shopping Centre and Calgary’s Chinook Centre in the works, Monos is set to expand its footprint in Canada while simultaneously breaking into key U.S. markets. As the brand continues to grow, Monos remains committed to delivering a unique, multi-sensory retail experience that resonates with local communities and supports its mission of sustainable, mindful travel.

“Our Ossington store is just the beginning,” Tam said. “We’re excited to bring Monos to more cities and explore new ways to connect with our customers, whether they’re shopping online, visiting our stores, or experiencing the Monos lifestyle in their own homes.”

Kate Camenzuli of CBRE represents Monos for its retail expansion in Canada.

Canadian Travel Lifestyle Brand Monos to Open 1st Permanent Store this Spring with More Planned [Interview]

Canadian Travel Brand Monos Unveils Plans for Toronto and US Stores with Retail Expansion Planned [Interview]

Gemlet expanding with new stores

By
Craig Patterson
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Gemlet store at CF Toronto Eaton Centre. Photo: Gemlet

Gemlet, a Toronto-based jewellery brand noted for its personalized and minimalist designs, has opened its new flagship store at CF Toronto Eaton Centre. In an interview with Retail Insider, Founder and CEO Michelle Hung discussed Gemlet’s journey from local pop-ups to permanent locations, how the brand navigated pandemic challenges, and her plans for future expansion. Founded in 2016, Gemlet has built a loyal customer base by offering high-quality, meaningful jewellery that resonates with today’s consumers.

From Pop-Ups to Permanent Retail: Gemlet’s Expansion Across Ontario

Michelle Hung

Gemlet’s early days involved pop-ups across Toronto, with Hung personally setting up at locations like Harbourfront Centre and Kensington Market. Through these events, Hung gathered insights directly from customers, which guided her in crafting pieces that align with market preferences and emerging jewellery trends.

In 2022, Gemlet opened its first permanent store at the Distillery District, followed by locations at CF Sherway Gardens, Union Station, and Upper Canada Mall. Each permanent location began as a temporary pop-up that evolved based on customer demand. 

The new flagship at CF Toronto Eaton Centre represents a major milestone for the brand. “This new location allows us to connect with a broader audience and share our unique jewellery with more people,” said Hung.

Resilience During the Pandemic: Pivoting to E-Commerce

Gemlet’s journey to success was not without its challenges. When the pandemic hit in 2020, pop-up events were canceled, and Hung was laid off from her full-time job. Faced with the choice of finding new employment or fully committing to Gemlet, she chose the latter. Hung invested heavily in digital marketing, including Facebook and Instagram ads, to reach customers online. “Building an online presence became essential for survival,” she explained. “It was our online sales that kept us going through those difficult months.”

This pivot to e-commerce also positioned Gemlet for growth, attracting customers who have remained loyal and helped spread the brand’s message online. Today, Gemlet’s presence on social media platforms like TikTok and Instagram is a crucial part of its outreach strategy, driving engagement and introducing new audiences to the brand.

Gemlet store at Upper Canada Mall in Newmarket. Photo: Gemlet

Filling a Unique Niche with Gold-Filled Jewellery

Gemlet’s distinctive focus on gold-filled jewellery sets it apart in the competitive jewellery market. Gold-filled pieces offer customers an affordable yet durable option, containing around 10% gold and sourced from reputable U.S. suppliers. Unlike traditional gold plating, which often fades quickly, gold-filled pieces are waterproof and made to withstand daily wear. “Our customers want jewellery that lasts but doesn’t carry the high price tag of solid gold,” said Hung.

This commitment to quality resonates with shoppers who are looking for pieces they can wear every day without worrying about tarnish. Hung’s decision to use only high-quality materials underscores Gemlet’s dedication to value and durability, helping to build long-term customer loyalty.

Hung said that the brand is introducing solid gold pieces in store for the Holiday season as Gemlet addresses consumer demand. 

Gemlet store at the Distillery District in Toronto. Photo: Gemlet
Inside a Gemlet store. Photo: Gemlet

Permanent Bracelets: A Symbol of Lasting Connections

One of Gemlet’s most popular offerings is its permanent bracelet experience, where bracelets are custom-fitted and welded directly onto the wearer’s wrist, symbolizing a lasting bond. “It’s a meaningful experience to share with someone special,” said Hung. Permanent bracelets have become popular among friends, couples, and families as a way to celebrate significant relationships.

This concept has captured attention on social media, especially on platforms like TikTok and Instagram, where customers frequently share videos of the experience. The personalized, permanent bracelets have added an emotional element to Gemlet’s offerings, creating a special connection between the brand and its customers.

Permanent bracelet being put on a customer. Photo: Gemlet

The Charm Bar Experience: Jewellery with a Personal Touch

Gemlet’s stores also feature a unique “charm bar” experience, where customers can choose from a wide selection of charms to create personalized jewellery pieces. Charms range from symbols of hobbies and interests, such as paintbrushes and zodiac signs, to charms that mark milestones and personal stories. “We wanted to offer jewellery that represents each customer’s journey,” Hung shared. “Our charm bar allows customers to create pieces that are truly their own.”

Charms at Gemlet. Photo: Gemlet

In-Store Experience: Hosting Events at CF Sherway Gardens

Gemlet’s focus on creating personalized experiences extends to its physical stores, particularly at CF Sherway Gardens. This location features a private room where customers can book events, including birthdays, corporate gatherings, and friendship celebrations. Guests can enjoy champagne and explore Gemlet’s charm bar with friends in an intimate setting, making it a memorable experience.

“Our brand is about creating special memories for our customers,” Hung explained. “We want our stores to be places where people connect, celebrate, and leave with something meaningful.” 

Gemlet store at CF Sherway Gardens. Photo: Gemlet

Licensing and Future Expansion: Bringing Gemlet to New Markets

With five permanent locations in the Greater Toronto Area, Hung has ambitious plans for Gemlet’s growth. Gemlet is currently exploring opportunities to expand beyond Ontario, with potential new stores in Vancouver, Calgary, and Edmonton. “We’ve had a lot of interest from customers outside Toronto, so expanding to new markets is our next step,” Hung said.

In addition to physical expansion, Gemlet is working on licensing agreements to introduce limited-edition charm collections. These collaborations could allow Gemlet to offer exclusive charms that resonate with broader audiences, similar to how major jewellery brands partner with popular franchises for themed collections. “We’re excited about the opportunity to bring new dimensions to our jewellery,” Hung revealed, hinting that licensed charm collections could be on the horizon for Gemlet.

Gemlet store at Union Station in Toronto. Photo: Gemlet

Gemlet’s Commitment to Community and Customer Loyalty

Gemlet’s growth has been fueled by strong support from the Toronto community and a loyal customer base that values quality, affordable jewellery. Starting with local markets and pop-ups, Gemlet has built a following of repeat customers who trust the brand’s commitment to durability and personalization. “Gemlet wouldn’t be what it is today without the support we’ve received,” said Hung, emphasizing the importance of community in the brand’s journey.

Second Trump Presidency to Impact Canada’s Agri-Food Trade

By
Sylvain Charlebois
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Donald Trump, 47th President of the United States. Photo: Getty Images

As Canadians recall the shock of Donald Trump‘s first presidential victory, it appears that history may be poised to repeat itself. Trump’s return to the White House—whether welcomed or not—would undeniably be a pivotal moment. Yet, this time, Canadians might approach the prospect with more reservation, reflecting on the changes his first term brought to our shared economy and agri-food trade.

Canada’s Economy Under Trump’s First Term

During Trump’s first administration, Canada performed reasonably well economically, even amid intense political rhetoric and policy shifts. Our GDP per capita grew by 6.3%, a figure far more robust than the stagnant growth we’re seeing today. The agri-food trade between Canada and the U.S. also flourished, growing by almost 20% from 2016 to 2020. Despite the “America First” focus, our food sector benefited from stronger cross-border trade—a trend that may continue, though with potentially higher stakes.

However, Canadian farmers now face a more challenging landscape. Trump’s campaign pledges include reducing costs for American farmers, aiming to boost competitiveness, while Canadian agricultural costs have risen steadily. Since 2019, Canada’s wholesale food prices have increased almost 40% more than in the U.S., putting Canadian producers at a disadvantage and complicating their ability to compete. A second Trump administration could widen this gap further, intensifying the pressures on our agricultural sector.

Environmental Policies and Trade Tensions

Environmental policies could also become a significant source of tension. Under his first term, Trump rolled back more than 100 environmental regulations, many of which were reinstated by President Biden. If Trump resumes office, Canada’s carbon tax—already controversial—may strain cross-border trade dynamics. Since 2019, Canada’s carbon tax has grown from $20 per tonne to a projected $95 per tonne by 2025, drastically increasing the cost burden on Canadian agriculture. Trump’s less restrictive environmental stance could give American farmers a cost advantage, leaving Canadian agriculture facing higher operational expenses.

Additionally, Trump is likely to support an updated almost $2 trillion Farm Bill, bolstering U.S. crop insurance, subsidies, and agri-food research to counter China’s global influence. With China tensions simmering, Canada may have to navigate this increasingly competitive and politically fraught landscape carefully. The likelihood of higher ethanol production and a continued hard line on Chinese tariffs, policies that the Biden administration largely upheld, underscores that Canada’s alignment with U.S. agricultural strategies will be critical to avoid potential trade disruptions.

In global trade, the stakes are equally high. The BRICS nations (Brazil, Russia, India, China and South Africa) are strengthening their alliances to counterbalance Western influence, and a more isolationist U.S. approach under Trump could force Canada to choose its alliances carefully. This strategic recalibration won’t be easy, as Canada’s role as a middle power may come under strain in a world more polarized between competing economic blocs.

Potential North American Trade Shifts

On North American trade, Canada must confront a transactional approach from a Trump-led U.S., one that may bring both predictability and hard-nosed negotiations. Trump’s proposed renegotiation of the North American trade agreement could mean that sensitive areas like dairy will return to the bargaining table. Bill C-282, which would protect Canada’s supply management systems from future trade deal concessions, might be an early casualty. If enacted, Canada could face immediate pressure from the U.S. to scrap the legislation, complicating efforts to safeguard our agri-food sector’s unique protections.

Canada’s agri-food industry stands at a crossroads, where costs, environmental policy, and geopolitical pressures intersect. While Trump’s return might yield certain economic benefits, it would also challenge Canada’s trade policies, cost structures, and environmental standards. Canada’s agri-food stakeholders will need to prepare for complex adjustments with Trump’s second presidency.

More from Sylvain Charlebois:

Record revenue for Cineplex in Q3

By
Mario Toneguzzi
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Cineplex Digital Media (Image: Dustin Fuhs)

Cineplex Inc. reported solid financial results for Q3 2024, showcasing resilience and growth in key performance metrics despite ongoing challenges. The Canadian entertainment giant achieved $395.6 million in revenue, surpassing pre-pandemic Q3 2019 revenue of $373.7 million. This success was driven by strong box office performance, robust food and beverage sales, and growing media and digital revenue streams.

Revenue and Earnings Overview

For Q3, Cineplex reported an adjusted EBITDAaL of $47.5 million, though its net loss from continuing operations totaled $24.7 million. This loss included a one-time $39.2 million provision related to a Competition Tribunal fine—currently under appeal—over the company’s online booking fees.

Ellis Jacob

Cineplex’s President and CEO, Ellis Jacob, remains optimistic: “Our third quarter saw a steady stream of diverse film content, driving audiences into our theatres and enabling us to exceed 2019 revenue levels.”

Cineplex set records for per-patron spending, with Box Office Per Patron (BPP) at $13.19 and Concession Per Patron (CPP) at $9.85, marking all-time quarterly highs. These figures reflect increased consumer spending and Cineplex’s strategic emphasis on enhancing the in-theatre experience, it said in a news release.

Media and Digital Growth

The company said its media segment showed marked improvement, with Digital Place-Based Media revenue reaching $13.3 million, a 40.3% year-over-year increase. This growth comes from expanding its digital-out-of-home networks, including the recent accreditation from the Canadian Out-of-Home Marketing and Measurement Bureau (COMMB), which positions Cineplex’s mall network as a leader in audience measurement standards.

Strategic Expansions and New Ventures

The company is progressing with its Location-Based Entertainment (LBE) strategy, preparing to open three new entertainment venues and one theatre by year-end. These additions will solidify Cineplex’s footprint as a top entertainment provider across Canada. Enhancements to current locations, such as upgrading The Rec Room in Edmonton, reflect the company’s ongoing investment in its LBE venues.

Community Initiatives and Loyalty Program Growth

Cineplex also highlighted its community engagement initiatives, including a donation to Tipi of Hope Foundation on National Day for Truth and Reconciliation and fundraising for BGC Canada through its annual Community Day. The Scene+ loyalty program saw further growth, with membership surpassing 15 million, underscoring Cineplex’s strong customer retention.

Looking Ahead

Despite some challenges, including the ongoing appeal related to the Competition Tribunal’s ruling, Cineplex remains focused on expansion and innovation. Jacob emphasized confidence in the company’s unique position: “Our market leadership, diversified business model, and robust consumer data will enable us to capitalize on an exciting upcoming film slate.”

With these results and strategic initiatives, Cineplex said it is well-positioned to leverage its entertainment portfolio and consumer engagement strategies to drive future growth in Canada’s competitive entertainment industry.

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Cadillac Fairview sees strong retail leasing activity in Calgary

By
Mario Toneguzzi
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CF Chinook Centre (Image: Cadillac Fairview)

Retail leasing activity at Cadillac Fairview’s two Calgary jewel properties – CF Chinook Centre and CF Market Mall – has been very busy in the past year.

And there’s plenty of speculation of what could happen in the market as well with Hudson’s Bay and Saks Fifth Avenue in the future.

Darryl Schmidt
Darryl Schmidt

“Overall we’re feeling very good about the market. Vacancy is down. We’re probably sitting at about 92, 93 per cent occupied in our portfolio coast to coast – even a little bit better in the Calgary marketplace. Demand is strong. As interest rates have started to slack off in the U.S. and Canada in the last six months, we’re seeing an influx of new brands wanting to come into the Canadian marketplace, coming to Western Canada,” said Darryl Schmidt, Vice President of National Leasing for Cadillac Fairview.

YETI at CF Chinook Centre (Image: Mario Toneguzzi)

“Yeti opened very strong in Chinook which has been good. We’ve been able to use that as a bit of a calling card when we’re talking to other U.S. brands because that’s the first international store for them. The first to market in Canada. The first to market in Canada. We’re feeling good about where the market’s at right now.”

At Cadillac Fairview’s Chinook property, Schmidt said that in addition to  Yeti,  Anne Louise Jewellers has come back to the mall, Lugaro Jewellers is under construction, Kiokki (Asian cosmetic chain) opened two weeks ago and is killing it.

“In early 2025 we will welcome a freestanding Omega store beside Louis Vuitton (in current APM Monaco location) and Ray Ban on the upper level (former Pandora location),” he explained.

“We’re more in a bit of a lull right now because we touched almost 250,000 square feet in the last 24 months. So we’re doing a lot of repositionings for late 2025, early 2026. You’re going to see Shoppers Drug Mart expand. You’re going to see a repositioning of Old Navy, Gap and then adding in net new brands into the asset. But really it’s a little bit of a lull. The calm before the storm before we reset a number of brands.”

Arc’teryx at CF Market Mall (Image: Arc’teryx)

At Cadillac Fairview’s Market Mall property, he said Vena Nova, a new jewelry concept opened recently replacing Birks, Carter’s Osh Kosh is under construction as is housewares brand Zwilling Henckels.

“You’ve seen more athleisure concepts open. We had a strong opening from Alo Yoga, you’re going to see potential expansion of Arc’teryx. We’ve got a repositioning. The Gap is going to move within the asset and get right sized. We’ve transacted a deal to replace Moxie’s and we should be in position to announce that (soon). We’ve done a couple of jewellery deals and fashion accessories. We’ve got two deals with Lovisa in both Chinook and Market Mall. We’re also very close to putting the finishing touches on Miniso which is an Asian dollar store concept in Market Mall and we’re in negotiations in Chinook as well.”

What is he hearing about retailer Saks, which has a store in Chinook?

Saks Fifth Avenue on the lower level of CF Chinook Centre. Photo: Jessica Finch.

“There’s some warning signs about HBC and Saks. They’re not maintaining the vertical transportation in the stores. They’re not maintaining the heating and air conditioning in their stores. They’ve had issues with suppliers in terms of payment of suppliers. So they’ve got limited inventories in the stores heading into the critical fourth quarter,” said Schmidt. 

“They’ve been alienating some of their third-party vendors who do shop in shops within the stores and we’ve been beneficiaries of that. We’ve been able to take some brands like Nespresso and Levi’s out of The Bay and place them into our shopping centres. 

“Without speculating too much there’s a lot of warning signs as to the health of both brands.”

Cadillac Fairview sees good traction with quick casual food concepts

Schmidt said the Canadian market has experienced good traction with quick casual food concepts coming into the marketplace from the U.S. Chick-fil-a, Chipotle, Shake Shack.

“You’re going to see some really positive outcomes with those banners in the next 12 to 18 months. Quick casual food is strong. Athleisure is strong. We’re starting to see some better quality of women’s fashion concepts coming into the Calgary marketplace and that’s a function of the closure of Nordstrom,” he said.

“So I think it’s safe to say in the next 12 to 18 months you’re going to see the likes Reformation, Veronica Beard, Anine Bing. All would make the ladies of Calgary very happy. Health and beauty continues to really resonate. Sephora is performing at all-time highs. Kiokki opening at Chinook. There’s other Asian beauty concepts like Sukoshi that are looking in the market and some other Asian beauty concepts that are currently in Australia and the U.S. that are starting to sniff in the market. I don’t know what the saturation point is on that. We can only handle so much but health and beauty is still very, very strong.”

Schmidt said development potential for other real estate use on Market Mall is still in the entitlement process. Chinook went through that process years ago.

“So we’ve got the capability to add multi-family residential, add more office, even add more retail. We have to wait for the market to get to the point where the construction costs and the sales prices are right so we can put shovels in the ground and bring some of those towers out of the ground. It’s a little premature but all the pieces of the puzzle are there, it’s just a matter of the timing of the market,” he said.

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Canadian Retail Industry Thrives Amid Polarization: Luxury and Value Sectors on the Rise: Michael Kehoe (Video)

By
Mario Toneguzzi
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Canada’s retail industry is on the cusp of a transformative period, marked by a wave of construction and new brand entrants, according to Michael Kehoe, Broker of Record at Fairfield Commercial Real Estate. 

Kehoe recently shared his insights, expressing optimism about the country’s evolving retail landscape.

MICHAEL KEHOE, RETAIL SPECIALIST WITH FAIRFIELD COMMERCIAL REAL ESTATE IN CALGARY

“It’s an exciting time in the retail industry in Canada,” Kehoe said, describing a sector brimming with new developments and a distinct split in consumer demand between affordability and luxury. 

“We see tremendous polarization, with strong growth in both the value and luxury sectors,” he explained. This divergence, he believes, reflects a clear response to shifting consumer preferences.

While retail giants are making strides by focusing on affordable, value-driven merchandise, the luxury sector is also flourishing. Canada’s high-end retail is no longer confined to traditional shopping districts like Toronto’s Yorkville, Vancouver’s Burrard Street, and Yorkdale Shopping Centre. 

Kehoe noted, “We’re now seeing luxury clusters emerge at locations such as West Edmonton Mall, Calgary’s Chinook Centre, and Montreal’s upcoming Royalmount.” Additionally, Vancouver’s Oakridge Park is set to bring another robust luxury node to the West Coast.

In Alberta, Kehoe highlighted an impressive surge in the food service sector, particularly in sit-down and quick-service restaurants. 

“With strong population growth and good disposable income in Alberta, full-service restaurants are thriving, and quick-service chains are expanding significantly,” he said.

However, Kehoe cautions that retailers without a clearly defined brand identity may struggle. He noted that the middle market, lacking a unique value proposition, could face significant challenges.

 “If you’re in that ‘mushy middle,’ you’re vulnerable,” he stated. To succeed, Kehoe advises brands to “define your target market, dominate your category, and go after your customer with confidence.”

Youtube video

The mood among retail professionals has been largely optimistic, Kehoe observed, especially following the recent ICSC conference in Toronto, where leasing activity was strong. 

“Deal sentiment was extremely positive, with active discussions on leasing transactions across enclosed malls, grocery-anchored retail centers, and main street retailing,” he said. 

Kehoe expects new store openings to ramp up significantly by the second and third quarters of 2025.

Still, Kehoe acknowledged that retailers are navigating a landscape of rising costs, from rent and labor to utilities, contributing to heightened uncertainty. He predicts that as the holiday season approaches, affordability will remain a core concern for Canadian consumers. 

“This year, I think consumers are going to be guarded, focusing on value-driven merchandise and experiences,” he said.

Ultimately, despite the challenges, Kehoe expressed optimism about the season ahead.

 “There’s a lot of noise out there, and standing out is essential,” he emphasized. “Whether in retail or food service, you have to make your statement, differentiate, and capture consumer attention.”

As Kehoe sees it, Canada’s retail industry has solid momentum, bolstered by a steady influx of young talent, ongoing development projects, and an expanding luxury market. All signs, he said, point to a strong finish for Canadian retail as it heads into a competitive and promising holiday season.

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Canadian Port Strikes Disrupt Supply Chains: What Businesses Can Do to Mitigate Future Risks: Avison Young

By
Retail Insider
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Photo: Avison Young
Photo: Avison Young

The 2024 East Coast port strike that lasted three days (October 1 to October 3) was the largest shutdown of its kind in almost 50 years. As the distribution chain continues to recover from this historic event, it was announced on October 31 that Port of Montreal dockworkers have begun a partial and unlimited strike at the Viau and Maisonneuve terminals. This has resulted in a 40 percent reduction of the port’s total container-handling capacity. This recent shutdown was further amplified on November 4, as the International Longshore and Warehouse Union Ship & Dock Foremen Local 514 (ILWU) also started a lockdown across British Columbia. 

What can we learn from recent events, and what can occupiers do now to mitigate future supply chain disruption risks?

First things first: what’s happening right now in Montreal and British Columbia ports?

The Montreal and British Columbia port strikes may be the latest, but they won’t be the last. With these  ports on strike, 70% of Canadian container traffic is on full stop as respective local unions work to hammer out a deal with the Maritime Employers Association (MEA) and BC Maritime Employers Association (BCMEA). Contracts between the two expired in December (Montreal) and March (Vancouver) of 2023, and they have been unable to come to agreeable terms for continued engagement thus far.

The latest strikes effectively put a halt on the flow of a wide variety of goods coming into Canada: everything from bananas and clothing to household goods and auto parts and, notably, critical parts needed to keep Canadian factories (and plant jobs) running.

Disputes like these are all too familiar these days, as supply chain disruptions in places like the United States, Canada, China, Egypt, Panama, and many more critical locations, seem to be occurring a few times each year now—with the last major North American strike having taken place only a little more than a month ago across Canadian rail systems.

What happened during the recent Canadian rail strikes?

Union labour disputes with the Canadian National Railway Company (CN) and Canadian Pacific Kansas City (CPKC) led to a mass freight railway shutdown in August.

While the strike—from lockout to ordering trains to resume operations—lasted only a day, its impacts extended wide across the supply chain (imports and exports), had U.S. trade implications, and impacted commuter train functionality for tens of thousands of people, creating myriad ripple effects.

Warren D'Souza
Warren D’Souza

“When the Canadian rail strike happened, we had to anticipate significant delays between when an agreement could be reached and the point where labour and supply could recover. On an annual basis 21,500 freight trains cross into the U.S. from Canada, averaging out to 59 trains per day. Any disruption to this system has a ripple effect on the supply chain infrastructure. It creates significant strain and bottlenecks to the movement of freight that will need to be worked through and managed,” said Warren D’Souza, Senior Manager, Market Intelligence, National Industrial Lead for Avison Young.

In a similar fashion, current port strikes could lead to shipping backlogs five times the length of halts, with a variety of major impacts felt across retail, automotive, energy, manufacturing, and agricultural sectors.

What can the rail strike tell us about what might happen next during the port strikes?

We can look at what happened during the recent Canadian rail strike and past port strikes for indications of what might come next with the port strikes now in full swing.

A wide variety of household goods we use daily could become in demand quickly as bottlenecks and delays increase need—and prices.

A prolonged strike could cripple the agricultural export market share, and surge prices for consumers, while dropping prices for producers. A strike would cause disruption, and likely increase prices on consumer staple foods that are also being imported, largely via container, such as bananas, other fruits, vegetables, and other grocery items at a time when inflation is one of the largest issues out there.

Both strikes also come with risk of leaving shippers stranded at sea, anchored until further notice, with myriad untold impacts. And with billions in goods crossing the U.S.-Canada border each day, helping both economies, it’s easy to say that there’s a lot at stake, even if the ports shutter for a day, let alone days to weeks at a time.

For those less prepared, what should occupiers across Canada – and, indeed, across North America – do now to mitigate current and future risk during events like this?

Supply chains have never been more fragile amidst shifts in global production and consumption. Consumers are increasingly invested in convenient retail (direct to doorstep) at a time when the labour movement is only growing in power.

While increased production in Mexico and recent railroad mergers across the North American transportation network have left us more connected than ever before, this concentration also carries risk.

Luckily, there is a lot occupiers in this space can do right now to make it through tough times in the future:

  • Add on. More warehouses or short-term space for season overflow in more places helps spread out risk.
  • Bring operations closer to home. Shifting production closer to consumption means less distance to travel, less delay when delays occur.
  • Diversify hubs. Spreading out ports, including a mix of U.S. and Canadian ports, can help ensure that, no matter what, operations don’t come to a full halt.
  • Engage outside. Utilize a 3PL to help handle ebbs and flows in demand, have drayage drivers on standby, and be able to quickly arrange for alternative shipping methods.
  • Have a plan for extra. Determine the best lease/sub-lease plan for proactive excess inventory, and be ready with extra parking for containers or for large amounts of products (from delay or otherwise) that might come in all at once.

With tactics like these in place, the industry may be better prepared to keep things running and ready, regardless of when the inevitable next big disruptor hits.


(Content supplied by Avison Young)

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American Express backs 20 Canadian restaurants with grant program

By
Mario Toneguzzi
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Photo: American Express

In a move to foster community resilience and support local culinary heritage, American Express has awarded $19,500 grants to 20 Canadian restaurants through its “Backing International Small Restaurants” program, marking its third consecutive year of grants in Canada and the program’s first expansion to Montreal.

The initiative, launched in 2022 in partnership with the International Downtown Association (IDA) Foundation, aims to support independently-owned restaurants that contribute to the fabric of their communities and face economic or operational challenges. This year, the grants have reached both Toronto and Montreal, with funds designated for digital or physical upgrades that boost long-term growth and sustainability, said the company in a news release.

One of the program’s proud beneficiaries is Bocadillo, a cherished Venezuelan restaurant in Montreal that has been serving as a hub for the city’s Latin American community since 2008. Bocadillo has earned a reputation for its warm atmosphere, cultural music nights, and Venezuelan cuisine, becoming a celebrated gathering spot for Montreal’s Venezuelan diaspora.

Laura Uzcategui
Laura Uzcategui

“We are honored to be recognized for our dedication to bringing Latin music and culture to Montreal,” said Laura Uzcategui, owner of Bocadillo. “These funds will allow us to deepen our impact on the community and continue our mission to be a space where culture and cuisine thrive together.”

Since its inception, the “Backing International Small Restaurants” program has awarded grants to over 135 restaurants worldwide, expanding its reach in 2024 to nine cities globally, including Canada’s two largest cities. According to American Express Canada’s Kerri-Ann Santaguida, Vice President and General Manager of Merchant Services, the program reflects a commitment to sustaining small restaurants that create vibrant, culturally-rich neighborhoods.

Kerri-Ann Santaguida
Kerri-Ann Santaguida

“Small restaurants bring flavor and soul to our communities, introducing new cuisines and offering spaces where neighbors connect,” said Santaguida. “It’s a privilege to support these businesses as they enhance the local landscape and make a meaningful difference.”

American Express Canada’s ongoing “Backing Small” initiative has been a major part of its commitment to the success and survival of small businesses, focusing on essential financial resources and operational support to address unique challenges that local entrepreneurs face.

For David Downey, Executive Director of the IDA Foundation, expanding the program’s reach is about creating global networks of resilient local businesses.

David Downey
David Downey

“We are thrilled to see the program’s success extend to nine cities, thanks to American Express’ ongoing support,” said Downey. “We’re proud to contribute to the vitality of neighborhoods around the world by empowering these exceptional small businesses.”

As more small businesses face financial and operational hurdles, initiatives like “Backing International Small Restaurants” play an essential role in preserving the diversity and dynamism of local culinary scenes, said American Express.

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Square One adding new retailers, dining, and family spaces

By
Craig Patterson
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Square One shopping centre in Mississauga, Ontario. Photo: Oxford Properties

Square One Shopping Centre, Ontario’s largest retail hub and a key player in Mississauga’s urban landscape, is set for an exciting season. Known as one of Canada’s top-performing shopping centres, Square One is introducing an array of new brands, lifestyle retailers, and unique amenities, creating an enhanced experience just in time for the holidays.

Square One’s Director, Stephen Gascoine, shared insights on the new high-end offerings and community-oriented spaces being added to the centre.

Expanded Luxury and Fashion Lineup

This season, Square One enhances its luxury lineup with iconic brands, including Hugo Boss, which makes its Square One debut. Popular jewelry brands Mejuri, Lisa Gozlan, and Lovisa are also joining, each bringing distinct offerings for shoppers. 

Stephen Gascoine

“We’re thrilled to welcome brands like BOSS and Mejuri to Square One,” Gascoine said. “These additions strengthen our luxury and lifestyle positioning, appealing to Mississauga’s sophisticated shoppers.”

Dining Experience Expands in the Food District

Square One’s Food District continues to attract shoppers with its unique dining options. Occupying 40,000 square feet, the district offers a boutique-style experience with diverse culinary choices. New vendors Egg Club and Marry Me Mochi bring innovative breakfast and dessert offerings. Soon, Refuel Juicery, Mogouyan Hand Pulled Noodles, and Blossom Moments Florist & Café will join, adding more variety for visitors seeking fresh, high-quality dining options.

“The Food District is more than just a place to eat—it’s a community hub,” said Gascoine, emphasizing its role as a vibrant gathering space that’s a draw for both locals and visitors.

Square One shopping centre in Mississauga, Ontario. Photo: Oxford Properties

New Family Spaces and Community Events

Square One’s family-friendly offerings are growing, with Boogles Playhouse opening in December. This Montessori-inspired play area provides supervised, drop-in play and “Baby & Me” classes, creating a valuable resource for parents during the busy holiday season. Square One’s holiday events include seasonal decor and cultural celebrations, establishing the centre as a place for memorable family experiences.

“We see Boogles Playhouse as part of our commitment to serving families and enhancing community values,” explained Gascoine, underscoring the centre’s dedication to creating a welcoming atmosphere for all.

A Hub for Urban Growth in Mississauga

The Square One District project is increasing residential density around the centre, solidifying its position as Mississauga’s downtown anchor. With surrounding residential towers and close proximity to Sheridan College, City Hall, and other institutions, Square One provides an essential destination for shopping and dining.

“The residential density around Square One is transforming it into a space where people can live, work, and shop,” said Gascoine, noting how this growth supports retail demand and strengthens Square One’s community role.

Square One shopping centre in Mississauga, Ontario. Photo: Oxford Properties

A Diverse Shopping Environment

Square One’s tenant mix reflects Mississauga’s vibrant diversity, ranging from Holt Renfrew to Dollarama, catering to a wide range of preferences and budgets. “Square One serves a broad spectrum of shoppers,” Gascoine shared, emphasizing the centre’s inclusive approach.

The mall’s additions this season reaffirm its role as a premier destination in the GTA, with upscale brands, family-friendly amenities, and innovative dining options enhancing the shopping experience for residents and visitors alike.

Upcoming Brands and Unique Experiences

Zara is expanding its Square One store into a 40,000 square foot flagship spanning two floors, combining its current space with additional area below. The store will feature a modern, spacious layout with an extensive range of collections. This expansion supports Square One’s goal of attracting top retailers, enhancing its appeal as a prime destination for fashion-forward shoppers.

In early 2025, Square One will welcome Ontario’s first enclosed, full-price Columbia store, catering to the demand for outdoor and adventure gear. 

Recently expanded offerings such as Nike’s new 17,000-square-foot location and Abercrombie & Fitch’s position Square One as a destination for new, exclusive retail experiences in Ontario. US-based Alo Yoga and Swiss chocolatier Läderach also recently opened in the centre. 

T. LINE to open new retail shop-in-shop concept in Toronto

By
Mario Toneguzzi
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T.LINE x Holt Renfrew Calgary (Image: T.LINE)

T. LINE, a contemporary womenswear brand producing thoughtfully crafted, classic shirting in Canada, is set to open T. LINE Studio, a new brick-and-mortar retail experience in Toronto’s Rosedale neighbourhood. 

Situated on the second floor of vert at 1062 Yonge Street, the shop-in-shop concept was thoughtfully crafted to be a natural extension of the T. LINE brand and style offerings.

The new T.LINE location opens November 14.

Britt Barkwell (l) and Alia Bissett
Britt Barkwell (l) and Alia Bissett

“T.LINE and vert have always shared the same ethos of making dressing effortless,” said T. LINE co-founder Britt Barkwell. “We’re so thrilled to be an extension of their retail experience.”

“We see T. LINE Studio as the next step in the brand’s evolution,” said T. LINE co-founder Alia Bissett. “Bringing our elevated outlook and close clientele connection to an in-person format has always been an ambition of ours.”

The retailer says vert’s highly edited curation of style essentials from sought-after brands—including Toteme, Cecilie Bahnsen, Filippa K, Rodebjer, and LIE Studio—beautifully dovetails with T.LINE’s own philosophies.

Designed by Toronto-based firm Kessler Levitan Design to mirror the brand’s functional-yet-stylish sensibility, T.LINE Studio will feature herringbone floors, paneled walls, hints of unlacquered brass and streamlined furniture in its signature striped shirting fabric, it said.

Britt Barkwell
Britt Barkwell

“We want T. LINE Studio to feel warm and welcoming, with the intimacy of a home,” said Barkwell. “With comfortable places to sit, browse and enjoy refreshments with friends, it’s completely aligned with our elegant-meets-effortless mandate.”

T. LINE Studio will be home to the entire T. LINE collection, including its seasonal releases and Les Essentiels, a curation of perennial pieces made for styling simplicity. T. LINE Studio also offers the opportunity for clients to try on the breadth of the brand’s thoughtfully made shirting silhouettes, including mainstays like the Isabel and Ava, as well as newer styles like the James and Coco.

Out of the Studio space, the brand will offer new ways to connect with their clients. These exclusive opportunities—smaller shopping gatherings and one-on-one styling sessions by appointment—will be available to book at ShopTLINE.com beginning November 15th. In the future, T. LINE also has plans to invite like-minded, complimentary brands into the space for trunk shows and collaborations.

The brand was founded in March 2022 by Barkwell and Bissett, two former Holt Renfrew executives.

The brand is also launching two pop-ups at goop—one in Los Angeles and another in New York City this December. In 2008, actor Gwyneth Paltrow launched goop from her kitchen as a homespun weekly newsletter.

Bissett said the brand enters retail spaces that strongly align with the T. LINE concept. T.LINE has a presence with TNT in Toronto, Foreign Affair in Halifax, and Tanya Taylor in New York City.

Alia Bissett
Alia Bissett

It recently launched in approximately 30 places in the U.S. It has partnered with showroom in the US

“We’re really starting to slowly, slowly grow our distribution footprint in the US,” added Bissett.

Barkwell said the company has entered into a lease for its new location in Toronto.

“It’s a really beautiful extension of their store and their brand. They have a lot of great adjacencies to us, a lot of first to market brands, in particular Scandinavian brands,” she said. “It’s exciting for us to kind of partner with them on this. We’re renovating the space and it’s going to really be an extension of our brand and the look and feel. Everything from the flooring to we’re covering the chairs and the furniture with our classic striped shirting fabric. We’re really trying to make it warm and inviting for our customers. 

“A lot of our DTC customers are based in this area, in Toronto, and they’ve really been wanting to have a destination to come and touch and feel the product and get the full assortment. Because obviously, when we partner with our wholesale partners, they don’t have everything that we have to offer. We are excited to have this opportunity. We’re going to offer one on one appointments through a booking tool on our website, and also kind of focus on smaller events that kind of cater to different groups.

“The other really exciting piece is as part of our wholesale expansion into the US market, we were approached by goop . One of the fashion directors had sampled some of our shirts and was really impressed with the quality and the fabrications . . . She approached us, and we’re going to do a series of popups in LA on December 4 and 5, at their Brentwood market location, and then New York at their Bond Street location, December 13, 14. So it’s a really nice opportunity for us to reach a larger customer there. A lot of our wholesale growth in the US has been really tailored to smaller markets.
We do have a great store in LA but we’ve got a great store in Savannah. We’ve got a store in Texas. And we’re in talks for Spring, Summer 2025 with some larger retailers in New York and in LA to really grow those markets. So this goop opportunity is a nice kind of segue to that.”

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