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Celebrity Chef Vikram Vij Partnering to Launch Indian Street Food Restaurant Concept: Interview

Rendering: Bombay Frankies

Celebrity Chef Vikram Vij is partnering with Eat Up Canada to launch a new chef-inspired Indian street food restaurant concept called ‘Bombay Frankies‘ in the Greater Toronto Area in September.

Newmarket will be Bombay Frankies’ first location in Canada with franchising opportunities to grow the brand.

Vikram Vij

Restaurant industry veterans and co-founders of Eat Up Canada, Alex Gerzon and George Heos, already have plans for Bombay Frankies’ growth and expansion across Canada.  

“The goal is to open three to five locations in the first year, with the potential for more than 100 restaurants in 10 years,” said Heos. “Having seen the rise in popularity of Indian cuisine in Canada, we believe there’s a huge opportunity for Bombay Frankies in the fast casual restaurant sector.

Rendering: Bombay Frankies

“We really wanted to start with a great site. It wasn’t so much which specific market it would be. Our strategy is going to be to locate our restaurants in very high quality shopping centres and this is one of those types of shopping centres. We’re building a brand that is going to have mass appeal. 

George Heos

“Sometimes I think people think that it’s a so-called ethnic brand and shouldn’t you be going into a market that is predominantly that ethnic group. Our strategy is really to build a brand that is going to be enjoyed by Canadians as a whole rather than targeting all these specific demographic groups.”

The restaurant is named after India’s all-time number one street food, the frankie roll, which originated in the city of Bombay. The frankie is a handheld, burrito-style flatbread wrap called a paratha, filled with meat or vegetables and Indian spices and sauces. Bombay Frankies will serve a variety of meat and vegetarian frankie options, plus frankie bowls, salads, side items and drinks. 

Rendering: Bombay Frankies

Celebrity Chef, restaurateur, cookbook author and TV personality Vij will oversee menu development as the team prepares for the grand opening of the first Bombay Frankies in Newmarket, at Yonge Street and Green Lane at the Green Lane Centre, in early September. 

“Those AAA type newer centres is what our strategy will be,” said Heos.

Franchising opportunities are available, and Eat Up Canada is looking for great locations for Bombay Frankies across the GTA and Ontario, ideally between 1,200 and 1,500 square feet.

“My partner Alex Gerzon and I have collectively been in the restaurant industry over 50 years,” said Heos. “We realize that at the end of the day a restaurant concept is successful because of the food. Marketing and branding and all that is great but people choose based on their stomach. Does it taste good and do they feel good about eating it?

Rendering: Bombay Frankies

“We fell in love with this product when we first tried it about three years ago. We didn’t know anything about it, what a frankie was. And we tried it and we found it was very, very craveable. And as we started to do more research we realized this was India’s number one street food, available widely there. And we just thought this was a product that we really could build a brand around. It was something that we believed Canadians will love.

“It’s an affordable handheld product that can be made quickly, enjoyed whether it’s on the go or it’s going to be a great delivery, pick-up product which is obviously very important these days. At the end of the day, it’s an opportunity to expose the wonderful tastes and flavours of India in a format that a lot of Canadians would be comfortable with, which is a handheld burrito-like product.”

Alexander Gerzon

Heos said he and Gerzon feel so fortunate to work with Vij, someone who is so accomplished in the Indian space and is so passionate about this project. He was born in India and is from Bombay. It’s one of the reasons Eat Up Canada is so confident in the brand. People rave about his food and Vij is not just a chef but a restaurateur as well. He believes in hospitality and guest service.

“Frankies have always been dear to my heart because they bring me back to the streets of India, its culture and deep-rooted food history. Namaste and enjoy,” says Vij.  

Eat Up Canada, which was formed in 2021, is the Canadian master franchisee for Pokeworks and is focused on developing restaurant brands new to Canada. Prior to launching Eat Up Canada, Heos and Gerzon were the co-founders of Onfire Restaurants Inc. and have held senior roles in franchising, real estate, construction, finance, marketing, and operations at some of Canada’s largest restaurant companies.   

Pharmacy Retailer FGC Health Launches Significant Store Expansion by Acquisition: Interview

Image: FGC Health

Winnipeg-based FGC Health continues to grow its footprint in the pharmacy space with the acquisition of five Calgary drug stores.

FGC, which owns, operates, and services independent pharmacies, medical clinics, home health care and ambulatory care services, now has 10 pharmacies in its portfolio – three in Ontario and seven in Alberta – which are being branded as Healthful Pharmacy, which will be launched in the third quarter of this year.

Dalbir Bains

“Our ongoing success has provided us the chance to continue growing and expanding our network of retail pharmacy locations, and with that opportunity we plan to bring our innovative and modernized approach to managing retail pharmacies and their customer experiences to Canadians all across this country,” said Dalbir Bains, CEO of FGC Health.

The company has also announced the hiring of industry veteran Trevor Paynter as Executive Vice President of Pharmacy Operations. Paynter joins FGC Health after 20 years working in the retail pharmacy industry, most recently serving as the Director of Pharmacy and Retail Operations for Walgreens.

Trevor Paynter

“With Trevor Paynter joining our team at the helm of this ongoing expansion and transformation, we are primed to bring positive change and innovative strategies to the industry as a whole, and these recent acquisitions play a significant role in making that a reality,” added Bains. 

The company’s newest acquisitions in Calgary include Hope Medicare, Whitehorn Pharmacy, and three Martindale Pharmacy locations. 

FGC Health began in January 2020. The company’s initials stand for Freedom, Growth, Community.

“The plan is to reach about 50 pharmacies by the end of the year,” said Bains.

“With seven pharmacies in Alberta, one of the things we really gain is tremendous knowledge and experience in how to provide personalized services that pharmacists can do under an expanded scope . . . For us, Alberta is the most progressive province. So we wanted to certainly have a strong presence there because that’s where we think the future of pharmacy is going, more in terms of service as opposed to just product. But in Ontario they also announced a progressive program Minor Ailments where pharmacists will be able to prescribe medications under certain protocols.

Image: FGC Health

“That gives us the opportunity to apply the same knowledge in the Ontario market. Obviously Trevor is leading that effort.”

One of the initiative’s key components is the pharmacy partner program where pharmacists will have an equity position in the business.

“A lot of the young pharmacists are finding it hard to get in because the prices have gone up and a lot of the female pharmacists because of mat leave and other issues are also finding it hard to own. So we’re looking at different models to bring in people,” said Bains. 

“We just brought in our first female pharmacy partner recently and what it does is it puts the power back in the hands of the people that deliver the care. With the right information, the right data, the right interventions given to them. That’s the key. It has to be together.”

Bains said the company is focused on community – how can the pharmacy go from being a pill dispenser to a community resource. It’s the mindset it takes as it believes community is what drives big change. The strategy is to  be able to provide multiple services through the pharmacies.

“As I looked for the next step in my career within the healthcare and retail pharmacy field, FGC Health and its mission of transforming the customer experience at pharmacies across Canada stood out to me, and I could not be more excited to join the team and to serve a key role in this mission moving forward,” said Paynter. “Stepping into this role has provided me the opportunity I have always looked for to change the industry and empower the owners and operators of retail pharmacies while putting the customer experience at the forefront of the field.

Image: FGC Health (Bradford Store Signage)

“It’s about having the pharmacists being able to practice at the top end of their license. We talk about the community, it’s really important to think about how the pharmacist is truly the most accessible health care provider in the community  . . . We’re looking to have a full complement of the health services that we’re taking to the market.” 

 Bains said independent pharmacy is suffering right now and comparison sales have been declining for the vast majority of independents. Some of that is because many independents were not ready for the COVID-19 pandemic. That customer wave was lost.

“For us now, it’s really not about us putting in money to own our own pharmacies but we’re doing it largely because we think there’s a better way and that better way is to hold on to the one advantage that all these independents have which is the personalization of service,” said Bains. “There’s a personalization of care that is very difficult to replicate by chains.

“We believe that with that personalized care model with the right environment around those businesses, they will win and they will win by one measure, which is patient outcomes. Patients will do better under their care than somewhere else. And so we’re trying to basically get to the market with tools and programs to basically lift up the independent to say no we’ll compete now and kick the chain’s ass.

“This is about a renaissance involving independents. We’re certainly one of many who are supporting this evolution but we’re very excited about being I would say the underdog in this whole fight.”

Sunglass Hut to Relocate Storefront at CF Pacific Centre in Downtown Vancouver

Future Sunglass Hut on the Upper Level at CF Pacific Centre in downtown Vancouver (May 2022). Photo: Lee Rivett.

International retailer Sunglass Hut, owned by Italian-based Luxottica Group, will be relocating within CF Pacific Centre in downtown Vancouver.

The retailer is currently in a 463 square foot location on the lower level between Vancouver-based Blue Ruby jewelers and Canadian retailer Club Monaco.

The new and more prominent location is currently under construction on the upper level and will span 1,139 square feet. The boutique will be next to the rumored new Apple Store under construction and the existing streetwear retailer PLUS.

Nearby Sunglass Hut’s new location is US-based electric car brand Lucid Motors which opened in 2021, an upscale jeweller APM Monaco location which opened in 2021, and women’s fashion retailer Artizia.

Sunglass Hut Relocation Map at CF Pacific Centre. Map: Cadillac Fairview with notations by Retail Insider.
Current Sunglass Hut on the Lower Level at CF Pacific Centre in downtown Vancouver (May 2022). Photo: Lee Rivett.

Sunglass Hut was founded in 1971 by optometrist Sanford L. Ziff in Miami, Florida and continued to grow until 1986 when investment firm Kidd, Kamm & Co. purchased a 75% stake in the company and the remaining stake in 1991.

In the mid-90s, the company went onto the New York stock exchange and expanded into selling watches under the retail banners of Watch Station, Watch World, and as combined Sunglass Hut-Watch Station stores.

In February 2001, the Luxottica Group acquired Sunglass Hut and associated watch retail chains.

Sunglass Hut Locations in the Greater Vancouver Area. Photo: Sunglass Hut Store Locator Map

Sunglass Hut has boutiques in Hudson’s Bay and Cabela’s retail locations and operates ten standalone retail locations in the greater Vancouver area at:

  • CF Pacific Centre
  • Robson Street (Downtown Vancouver)
  • Park Royal Shopping Centre (West Vancouver)
  • McArthur Glen Designer Outlet (Richmond)
  • Metropolis at Metrotown (Burnaby)
  • CF Richmond Centre
  • Coquitlam Centre
  • Tsawwassen Mills
  • Willowbrook Shopping Centre (Langley)
  • Seven Oaks Mall (Abbotsford)

UK-Based Eyewear Retailer ‘Specsavers’ To Open at Park Royal in West Vancouver

Construction signage for Specsavers optical location at Park Royal Shopping Centre in West Vancouver. Photo: Shanon Thornley

British multinational optical retailer Specsavers will be opening a location at West Vancouver’s Park Royal Shopping Centre. The world’s largest optometrist owned and led business had announced plans in January 2022 for nearly 200 store locations by 2024 after the acquisition of B.C.-based Image Optometry in March 2021. Construction signage went up in the South Mall of Park Royal in early May 2022.

There are currently 12 Specsavers locations operating in the province of British Columbia:

  • Chilliwack (Cottonwood)
  • Coquitlam (Coquitlam Centre)
  • Delta (Scottsdale)
  • Vancouver (Dunbar)
  • Vancouver (Kingsway)
  • Vancouver (Kitsilano)
  • Langley (Willowbrook Mall)
  • Surrey (Guildford Town Centre)
  • Kelowna (Orchard Park)
  • Burnaby (Lougheed Mall)
  • Nanaimo (Woodgrove)
  • Abbotsford (Sevenoaks)

Specsavers was founded nearly 40 years ago in the U.K. by optometrist husband and wife team, Doug and Mary Perkins, who set out to provide best-value, quality eyecare to everybody. There are now more than 2,300 Specsavers locations serving 41 million patients and customers in the U.K., the Republic of Ireland, the Netherlands, Sweden, Norway, Denmark, Finland, Spain, Australia, and New Zealand – and now Canada.

Trevor Thomas and David Bishop of JLL are working with Specsavers on the rollout.

UrbanToronto Launches Database of Developments in Greater Toronto Area Useful for Retailers: Interview

Pinnacle One Yonge Commercial (Image via Hariri Pontarini Architects)

UrbanToronto has launched a new database of developments in the Greater Toronto Area.

If you’re looking to track real estate development in the GTA, this new database service is for anyone interested in development, planning and scouting for new locations.

Edward Skira, President/Co-Publisher of UrbanToronto.ca, said the website tracks development of all sorts in the GTA.

Edward Skira

“It basically tracks everything from Burlington to Oshawa to Newmarket and everything within Toronto, Mississauga, Brampton and so forth,” he said. “We have our discussion forum. That’s how we started in 2002 and over time we built up a database of all the projects that are happening, all the companies that are attached to the projects and we are also a media site, so we do something like five to seven stories a day. They’re all focused on development one way or the other.

“We do about two million page views a month on UrbanToronto. We do about 300,000 unique visitors a month. We have very strong social numbers. And we have a newsletter with about 6,000 subscribers.”

“(The database) is a brand new addition to our offering,” said Skira. “We are a media company. So we do help with marketing and such. But in the last year or so we’ve become much more of a data driven organization. We have company listings and there’s about 200 subscribers to that. We have a newsletter that’s an industry-focused newsletter and it attracts development and that goes out every morning at 7 a.m. And we have about 130 subscribers to that and that’s a paid newsletter.

CIBC Square (Image: Ivanhoé Cambridge)

“UrbanToronto takes our database of projects and companies and allows subscribers to access it and take all the information on every project and every company and play with the day. So you can slice and dice the data in a million ways. You can track development in a very specific neighbourhood or across the entire GTA and that’s the brand new addition to the company.

“We’re tracking everything from a small townhouse development all the way to CIBC Square which is a massive office complex being constructed downtown right now. Everything within. We track residential, we track hotels, we track industrial, we track retail, we track offices. Every asset class.”

Skira said the database is geared for companies in the business who want to track what’s happening. It could be a developer who has a piece of land that they want to figure out what to do with. The platform has a map where you can draw a radius of a kilometre or four kilometres around that location and pull all the information about everything that is happening in that area. 

Mirvish Village (Rendering: Henriquez Partners Architects, Diamond Schmitt Architects)

Developers, architects, realtors, a bank, a grocery chain, retailers have all shown interest in the database.

Companies can create a report for a certain neighbourhood or address that would identify how many residential homes are being proposed for the area and the potential population growth in a specific area based on what development projects are there.

“It’s an important tool for anybody that wants to see where development is going. Retail, transit, school boards. You can do very specific stuff but you can also look overall. You can break it up by cities. You can do a report that’s just Toronto or you can do a report that’s just Toronto Ward 7. We have the tools to be able to slice and dice the data in all sorts of ways,” said Skira.

Skira said the database tracks all the city applications on a daily basis. There’s an update page where people can see all the new projects sorted by date. 

“So those 2,500 projects in our database can be looked at in all sorts of different ways.”

Video Interview: David Druker of the Canadian Franchise Association Discusses the Growing Interest in Being a Franchise Owner in Canada

Video Interview: David Druker of the Canadian Franchise Association Discusses the Growing Interest in Being a Franchise Owner in Canada

David Druker, Chair, Canadian Franchise Association, discusses the growing interest in being a franchise owner in Canada.

Druker talks about the spike in new franchises this year, the number of net new jobs, how growth is in every province with Alberta leading the way, how the sector contributes to the Canadian economy and who is attracted to owning a franchise.

The Video Interview Series by Retail Insider is available on YouTube.

Connect with Mario Toneguzzi, a veteran of the media industry for more than 40 years and named in 2021 a Top Ten Business Journalist in the world and the only Canadian – to learn how you can tell your story, share your message and amplify it to a wide audience. He is Senior National Business Journalist with Retail Insider and owner of Mario Toneguzzi Communications Inc. and can be reached at mdtoneguzzi@gmail.com.

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Banff to See Retail Fundamentals Improve as Canadian and International Tourists Return this Summer: Experts

Image: Banff & Lake Louise Tourism

The number of international arrivals in Canada continues to increase with the easing of travel restrictions and that’s good news for retailers and small business owners operating in tourist destinations such as Banff, Alberta.

And more people traveling within the country is also a positive sign for tourist areas which were impacted in the past two years with business closures and restrictions.

Paul Shaw

Paul Shaw, Interim Director, Media & Communications, Banff & Lake Louise Tourism, said visitation for 2022 is off to a really strong start as Banff National Park visitation for the first quarter was 666,222, which is the highest number the area has seen in at least seven years. 

“Indicators are telling us we are going to have a strong summer season,” he said, adding that visitation overall to the National Park in 2021 was higher than 2020 (3.6 million in 2021 versus 2.9 million in 2020) but not higher than 2019 (3.9 million). 

“Closures and restrictions, while necessary at times, took a heavy toll. The lack of international visitors left many businesses struggling and the smaller businesses were hardest hit,” he said. “Tour operators who guide visitors through the park had a difficult time staying afloat through the pandemic, despite appealing to Canadian consumers with new guided activities like e-biking and mountain biking. Hotels had far fewer bookings during the pandemic. Average occupancy was 41 per cent in 2021, compared to 71 per cent in 2019. 

Bear Street (Image: Robert Massey / Banff Lake Louise)

“There are good indicators of recovery. Banff and Lake Louise have been recovering faster than some other places, but we can’t be complacent. The industry needs continued support from government, there are labour challenges to address, and we have an important role in marketing the destination. We need the continued return of international visitors for a full recovery, and the signs there are positive. We know there’s a great demand for travel and that travelers are looking for nature, wide open spaces and outdoor activities. That’s exactly what we have to offer, and we expect to be a popular destination this summer. 

“A lot of small businesses felt frustrated by the uncertainty the pandemic brought over the past two years. Looking ahead, there’s a sense of optimism about the future. With that in mind, we’re excited to be developing a 10-year Tourism Master Plan, working with businesses and our community to create a shared vision for the future of tourism in Banff National Park.”

Michael Kehoe, broker/owner of Fairfield Commercial Real Estate, who leases retail space in the mountain resort, said the Banff/Lake Louise market is recovering faster than other resort markets in Canada.

“They’re expecting a strong summer with strong numbers of day visitation and they’re also expecting the international market to come back in a robust way,” said Kehoe. 

“The regional customer for Banff/Lake Louise has always been the bread and butter, that rubber tire market has always been strong in Banff and they expect that to continue this year. There are continuing challenges with labour in the resort markets. 

Image: Banff & Lake Louise Tourism

“On the commercial real estate side, vacancy rates are extremely low. Traditionally, there hasn’t been a lot of turnover. Throughout the pandemic period there’s been very little turnover on the retail and the food service side and rental rates have remained stable and escalated for prime locations. And there’s strong demand for national and international brands for good locations, especially in the apparel category.”

Retailers located in tourist destinations across Canada are buoyed by the increasing numbers of travelers today. According to Statistics Canada, in March, the number of international arrivals to Canada increased compared with March 2021, but remained below 2019 levels, before the COVID-19 pandemic.

“While residents of overseas countries made over five times the trips to Canada in March 2022 than during the same month in 2021, it was under half (43.0 per cent) of the trips observed in March 2019,” said the federal agency.

US residents made almost five times the trips to Canada in March 2022 than in March 2021. However, this represented less than one-third (31.9 per cent) of the trips taken in the same month in 2019, it added.

Image: Banff & Lake Louise Tourism

“In February, the Government of Canada announced a phased easing of travel requirements issued in late 2021 to combat the Omicron variant. As of February 28, travellers entering Canada were given the option of providing a negative COVID-19 rapid antigen test, taken the day prior to their scheduled flight or arrival at the land border,” explained StatsCan, adding that restrictions as to where international passenger flights could arrive in Canada were lifted, and such flights were, once again, permitted to land at all international Canadian airports.

Kehoe said there is a lot of pent-up demand from everywhere for travel and for outdoor adventure experiences, dining and shopping. 

“In the resort markets, art galleries have done extremely well and the food and beverage was the first to recover as we emerged from the pandemic. People were out drinking at the bars and pubs, going out for dinner. So that’s been a positive factor that we’ve noticed,” he said. 

“What we’ve heard in other resort markets in Canada like Jasper or Whistler or Niagara on the Lake, sales are robust, there’s strong footfall and demand for space is very high.”

Electric Car Company Vinfast To Open at Park Royal in West Vancouver

Construction signage for VinFast electric car location at Park Royal Shopping Centre in West Vancouver. Photo: Shanon Thornley

Vietnamese electric automaker Vinfast will be opening a location at West Vancouver’s Park Royal Shopping Centre. The auto manufacturer had announced plans in February 2022 for nearly 40 store locations before the end of next year. Construction signage went up in the South Mall of Park Royal in early May 2022.

This location would become the first location for Vinfast in the province of British Columbia.

Trevor Thomas from brokerage JLL Canada negotiated the lease for this Vinfast location. Landlord Larco owns Park Royal.

After the February 2022 announcement for its Canadian expansion, Vinfast announced in April 2022 plans for an initial public offering (IPO). In May 2022, Vinfast announced that it would be moving its headquarters to Singapore.

Capriotti’s and Wing Zone Plan Major Expansion into Canadian Market: Interview

Rendering: Wing Zone

American fast casual restaurant brands Capriotti’s and Wing Zone are planning a major expansion into the Canadian market. 

Jeff Young, of SCALE FRANCHISE and Chief Development Officer for both brands in Canada, who is leading the franchise development in Canada, said the brands want to focus initially on the Greater Toronto Area, which will be a springboard to the rest of Canada.

“As a seasoned industry leader, I have been keenly watching both brands experience explosive growth in the United States who have been named ‘Top 10 by Fast Casual Movers & Shakers’ and are amongst the restaurant industry’s fastest growing franchise concepts,” he said.

Image: Capriotti’s

“Currently there are approximately 200 Capriotti’s units in operation and approximately 300 Capriotti’s units under development and 57 Wing Zone units in operation and over 100 Wing Zone units under development.  

“Building from the enormous success and momentum in the USA, both Capriotti’s and Wing Zone are ideally poised to become market leaders in the respective sandwich and chicken categories in Canada.”

Capriotti’s was founded in 1976 in Wilmington, Delaware by siblings Lois and Alan Margolet, specializing in the sandwich segment of the market.

Wing Zone was founded more than 30 years ago and acquired by Capriotti’s in 2020. Wing Zone was founded in 1991 in Gainesville, Florida by Matt Friedman and Adam Scott, who created a variety of chicken wings with award-winning flavours.

Rendering: Wing Zone

“I see huge growth potential in Canada and initially we want to look at a development plan of one per 100,000 – 150,000 population base – as a benchmark, a balanced market penetration,” said Young.

“While we anticipate high demand for the brand, we’re not going to over-saturate the market. We’re not going to compromise the brand by over-developing in the market.

“I believe there’s definitely a market for that premium sandwich category and that’s exactly what Capriotti’s represents. Very high quality, very flavourful, premium ingredients. So that’s where the brand will see its niche in the market.”

Young said the chicken category has exploded during the pandemic.

“It’s comfort food. It travels well. It’s a bit of a different business model than Capriotti’s in that it’s mostly takeout and delivery through the delivery aggregators. It can be 80 to 85 per cent off-premise consumption,” he said. 

“What makes Wing Zone unique is really two things. One is our cooking process. It’s a two-stage cooking process and you finish the wings off in two minutes. So it’s a quick turnaround time. Also we’ve just done a 20-unit multi-unit franchise deal with Wing Zone Labs in Los Angeles that utilizes Miso’s Flippy 2 Robots which are going to be replacing kitchen staff. I think that’s the future of a lot of QSR (quick service restaurant) concepts as obviously labour issues become more of an issue for operators.  Technology is going to be a driving force for Wing Zone and obviously their flavours. They’ve got award-winning flavours, fantastic products. Big, thick, juicy plump chicken wings.

“I strongly believe that the consumer market and franchisees alike will embrace the brand even though there’s lots of representation of chicken in the Canadian marketplace. There’s some distinct points of difference with Wing Zone.”