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Trend: Condo Sales Centre in Major Enclosed Shopping Centre [Interviews]

Westline Condos Pop-Up Sales Centre at Yorkdale (Photo by Dustin Fuhs)

With the demise of many big box stores in recent years, shopping centres across the country have thought of different and innovative ways to lease up space left behind by huge retail giants.

Jason Lam

From breaking up large space into more units to attracting different non-traditional retail use, malls in Canada are thinking out of the box and the Yorkdale Shopping Centre, one of the country’s iconic retail properties, has been home to a sales office for a major condo development.

Jason Lam, VP of Sales and Marketing from CentreCourt, which is building the 15-storey, 422-unit, WestLine Condos project just steps from Downsview Park, said the pop-up sales office will continue in operation until later in November. The concept began in the mall on October 1. The pop-up sales office was originally intended to be open daily until October 31. But it’s been extended because of the popularity of the concept.

It’s located in the former BOSE location, directly beside MAC Cosmetics and across from the Food Court Escalators.

Westline Condos Pop-Up Sales Centre at Yorkdale (Photo by Dustin Fuhs)

The project is in the pre-construction and pre-selling stage. Construction is expected to begin in early 2022 and the project, which launched on September 7, is over 70 per cent sold. Target completion date is mid-2024.

“Yorkdale mall in Toronto is the premier shopping centre. It’s run by Oxford. It’s actually perfectly placed because it’s got subway connectivity as well as highway connectivity. So it’s convenient,” said Lam. 

“For us, the Downsview area is a bit of an unknown commodity. It requires education. It requires people to see it, to believe it, to feel it. We like the energy of Yorkdale. No one’s really done this concept. No one’s really brought this sort of pop-up selling condominiums out of a mall. The energy in the mall and the brands within the mall. If you think of Yorkdale mall, it’s a premium space. We’re a premium developer. We’re incredibly active in the GTA.

“We get so much traffic of people walking into our space because people are curious. It’s growing our brand as an organization and as a project. The amount of traffic you get in a mall, especially Yorkdale, makes so much sense.”

Westline Condos Pop-Up Sales Centre at Yorkdale (Photo by Dustin Fuhs)
Bruce Winder

Bruce Winder, author of RETAIL Before, During & After COVID-19 and President of Bruce Winder Retail, said the recent WestLine condos pop-up sales centre at Yorkdale makes sense and represents a new age where non-traditional tenants use select malls to showcase relevant products and services.

“In this instance, WestLine will be building condominiums near Yorkdale mall – a short walking distance or short subway ride – and have smartly used the facility to entice shoppers who may already live nearby or wish to. As they say in marketing “fish where the fish are” and this initiative does just that. The affluent demographic of the mall fits nicely with the demographic of the Toronto condo shopper so one can see the parallel in lifestyles. Not to mention the obvious geographic connection,” he said.

“This type of pop-up has been a trend of late as brands look for places that they can insert themselves into a given target customers’ purchase process. That is, this pop-up acts as an external stimulus to potential condo shoppers or just shoppers in general who may not be aware of the project and the many benefits it brings. 

“We have seen several new tenants take up space in malls including automobile brands (see last week’s Retail Insider article on Toyota opening in the West Edmonton Mall), education providers, health care providers, digitally native brands, gyms, e-commerce pick up centres and of course various seasonal pop-up stores. Marketers see malls as physical (and digital) marketplaces whereby shoppers of the same or similar demographic get things done or be entertained. As a result of this or maybe because of this, shopping centres have polarized based on lifestyle.” 

Westline Condos Pop-Up Sales Centre at Yorkdale (Photo by Dustin Fuhs)

WestLine is directly beside the Sheppard West TTC Station, a short walk to the GO Train, minutes from Highway 401 and just steps from Downsview Park. It offers fully connected living with easy access to every major mode of transportation. 

The project will be two subway stops away from Yorkdale, and an under five minute drive away, at Allen Road and Sheppard Avenue West, just alongside the future 1,000-acre Downsview redevelopment, the largest masterplan in the Greater Toronto Area. 

“The reason why we looked at the site and got excited is it’s pretty much the only site in all of the GTA that has GO Train subway access and highway,” said Lam. “And we believe the city is prioritizing this location . . . they’re prioritizing employment. 

“An added layer to that is this big, huge urban park which is 291 acres and you don’t get that every day. You don’t really get that opportunity especially in Toronto Rarely do you get the opportunity to open your door and say wow I have access to public transportation. It’s about cost-effectiveness. How can I get from point A to B? Cost of living in Toronto is getting pretty crazy. So how do I get to work, to school, to entertainment, on an effective basis, efficiently from a cost perspective. But also now I can have lifestyle. I’ve got this 291-acre park that has a forest, that has a lake, that has a farm, that has a sports area . . . You can get lost in this thing, it’s so big.”

The condo project is also close to York University.

CentreCourt is a real estate company focused on the development of high-rise residential communities located near major amenities, rapid transit networks and employment areas across the GTA. Ranked #11 on the 2020 Growth List ranking of Canada’s Fastest Growing Companies, CentreCourt is one of the most active high-rise developers in the GTA with 18 high-rise residential projects, collectively representing over 9,000 homes and over $6.6 billion of development value.

Walmart Canada and the Future of Retail in a Post-Pandemic Canada

Image: Walmart

Retail is changing.  No one knows this better than Haio Barbeito, President and CEO of Walmart Canada.

To help retailers better understand how they can prepare their leaders and associates for what is ahead, Haio will discuss the future of retail with Diane J. Brisebois, President and CEO, Retail Council of Canada at RCC’s In Conversation with Retail Leaders in Canada, a virtual event hosted November 9th from 1:00 pm – 2:00pm ET.

Talent

Walmart Canada is looking at the many ways they can support retail talent – at all levels of the organization, from CEO to retail associates and their partners – to help them thrive. With a focus on cross-training, associates throughout the Walmart organization are supported so they can grow, regardless of their intended career path, and meet the shift in critical skills needed today and in the future.

Culture

Walmart Canada also believes strongly in the importance of wellbeing and exemplary leadership. To help their managers model and encourage wellbeing practices, Walmart has partnered with Arianna Huffington to equip Walmart’s leaders and associates with tools and practices embodied in the Thrive Wellbeing Journey, an initiative that helps identify and address stress triggers before they become symptoms.  Walmart Canada strongly believes that a commitment to wellness will not just help shape the company’s culture but that the impact will be much broader – it will also positively affect the lives of Walmart employees, their families, and the communities in which they serve.

Technology

Walmart Canada also recognizes that one of the changes underway in retail is that the role of the associate is both tech enabled AND customer centric. Haio will also share how Walmart Canada has focused on innovation that engages its associates and encourages business growth. He will discuss Walmart’s responsive omni channel platform that incorporates agile technologies, modular architecture, and consumer-driven insights to create a seamless, consistent experience from desktop, tablet, or mobile device.

Regeneration

In addition, Walmart Canada is passionate about moving beyond sustainability towards regeneration.  In 2020, they set a goal to place nature and humanity at the center of their business practices.  Now, as Walmart works to go beyond sustainability to restore, renew, replenish, and preserve our planet, it is working across its business to tackle issues related to climate, nature, waste, and people in our supply chains.  In the next steps of this journey, Walmart has several new goals to support their efforts, including achieving a 15% absolute reduction of their virgin plastic footprint by 2025, sourcing 100% more sustainable cotton, and 50% recycled polyester for private brand apparel and soft home textile products by 2025, and so much more.

Don’t miss what is sure to be an insightful conversation on November 9th between Haio Barbeito, President and CEO of Walmart Canada and RCC President and CEO Diane J. Brisebois.

To buy tickets go to https://www.retailcouncil.org/webinars/in-conversation-with-haio-barbeito-of-walmart/.

Canadian Retail News From Around The Web For October 28th, 2021

Canadian Retail News From Around The Web

Top Stories: National

Central/Eastern Canada News

Western Canada News

Brief: Costco Opens Montreal Store, Lao Feng Xiang Opening 3rd Canadian Location

WYRTH Opens Pop-Up at Yorkdale Shopping Centre in Toronto

WYRTH at Yorkdale Shopping Centre – Photo by Dustin Fuhs

Canadian home goods retailer opens a 3,000 square foot temporary location.

Luxury Chinese Jeweller Lao Feng Xiang to Open at Park Royal in West Vancouver

Lao Feng Xiang Construction Signage at Park Royal Shopping Centre (Oct 2021)
Lao Feng Xiang Construction Signage at Park Royal Shopping Centre (Oct 2021). Photo: Shanon Thornley (LinkedIn).

Remarkably, the Vancouver area will be home to three of the retailer’s four stores for all of North America.

Costco Wholesale Opens 155,000 Square Foot Location in Montreal

COSTCO WHOLESALE OPENS NEW WAREHOUSE CLUB IN ANJOU, QUEBEC

The retail giant operates 105 Canadian warehouses and employs more than 40,000 people in Canada.

Activewear Brand “relevé” Opens in Bayview Leaside in Toronto

Image: relevé

Toronto-based women’s activewear retailer debuted a 1,200 square foot showroom.

Aesop to Open Store Location at Park Royal in West Vancouver

Aesop Construction Signage at Park Royal Shopping Centre in "The Village" (Oct 2021)
Aesop Construction Signage at Park Royal Shopping Centre in “The Village” (Oct 2021). Photo: Shanon Thornley (LinkedIn).

Australian skin care brand to debut newest store, taking over a vacated DAVIDsTEA location.

T&T Supermarket Opens at Willowbrook Shopping Centre in Langley BC

T&T Supermarket at Willowbrook Shopping Centre

Richmond-based grocery chain opens a 40,000 square foot location.

Related Retail Insider Articles

Canadian Retail Sales Recovery Slows: Monthly StatCan Analysis

The latest data from Statistics Canada show that the recovery in retail sales is cooling off. There was a huge COVID rebound in Q2 2021 after dismal year ago results, but that is now working its way out of the picture.

For the 3 months ending August 2021, total retail sales were up 6.8% year-over-year, but this is about 1/3 of the growth rate recorded for the first half of the year. The 3 month trend (orange line in the chart below) is deteriorating rapidly, and the underlying 12 month trend (green line) has now gone flat.

Another factor is that the same cooling off pattern is more or less occurring in all the major retail sectors, even e-commerce.

Food & Drug

The 3 month growth trend for Food & Drug retailers has dropped like a rock since the start of the year. For the 3 months ending August 2021, retail sales gained just 0.4% versus a year ago. The underlying 12 month trend has also weakened and is likely to finish the year with a less than 5% gain, which would be consistent with pre-pandemic performance.

Supermarkets & other grocery stores slipped again in the latest results, with retail sales down 2.4% year-over-year for the 3 months ending August. Convenience stores’ retail sales also declined 1.1% at the same time. On the other hand, specialty food stores did manage to eke out a small gain, thus reversing recent negative trends.

The overall Food & Drug sector did come out in the black however, thanks to good performance at health & personal care stores. Their sales were up 5.5% in the latest 3 month period.

Store Merchandise

The Store Merchandise sector had high year-over-year retail sales gains in Q2 of this year, largely because of pandemic-induced declined performance a year ago. This is now abating and sales trends are returning to more normal levels. For the 3 months ending August 2021, retail sales were up 8.2% year-over-year, but this is on a downward trajectory. The underlying 12 month trend has also gone flat, and is likely to weaken further before the end of the year.

All store types in the sector had positive year-over-year retail sales gains for the 3 months ending August 2021. Clothing & clothing accessories stores led the way with a 16.7% gain, followed by furniture & home furnishings retailers whose sales were up 13.2%. General merchandise stores’ retail sales were up by a more modest but solid 7.0%. Electronics & appliance stores were the poor cousin of the sector with a gain of just 1.1%.

Automotive & Related

Retail sales gains in the Automotive & Related have sharply declined since earlier in the year. For the 3 months ending August however, sales were still up 10.7% versus a year ago, and the underlying 12 month trend still managed to improve.

Retail sales at automobile dealers have been cooling off recently but were still up 7.7% year-over-year in the last 3 months. Parts supply and shipping issues may however lead to lower sales growth over the balance of the year.

The overall Automotive & Related sector did better mostly due to a robust retail sales increase at gasoline stations, up 25.7% in the last 3 months. As people drive more and pump prices increase, gas station retail sales are likely to remain strong for some time.

By The Numbers

Note that the data and analysis in this report are always based on not seasonally adjusted (or unadjusted) retail sales statistics.

For definitions of store types, see Statistics Canada NAICS.

Canadian E-Commerce Sales

Canadian e-commerce retail sales.increased significantly due to the COVID pandemic, as many retailers had to suspend in-store shopping and many consumers became reluctant to socialize. The explosion in retail e-commerce now appears to be past its peak. For the 3 months ending August 2021, sales were up just 2.9% versus a year ago, the lowest such result since the numbers have been kept. There’s even a chance that e-commerce sales will decline in the next few months as in-store shopping restrictions are eased.

Overall, e-commerce represented about 6.4% of Canadian retail sales over the past 12 months, including both pure plays as well as bricks & clicks stores. Note that Canadian consumers may also buy online from foreign websites which is not captured in these numbers.

Location based retail is the same as that in the preceding “By The Numbers” table. It’s what’s normally reported as Canadian retail sales. Except that it isn’t. Location based retail excludes another section called Non-Store Retailers (NAICS code 454), which includes electronic shopping and mail-order houses, which in turn is where (mostly) pure play e-commerce businesses are. Over the 12 months ending August 2021, electronic shopping and mail-order houses had an estimated $26.6 billion in e-commerce sales.

But that’s not the only source of e-commerce, as (mostly) bricks & mortar location-based retailers also sell online. For the 12 months ending August 2021, this group had an estimated $17.6 billion in e-commerce sales. With electronic shopping and mail-order houses, there’s a grand total of $44.2 billion in e-commerce sales by Canadian operators. Note that this does not include foreign e-commerce purchases made by Canadian consumers, but it does include e-commerce purchases made by foreigners at Canadian operations.

For electronic shopping and mail-order houses, an estimated 96.0% of their sales are currently allocated to e-commerce. For (mostly) bricks & mortar retailers, it can be estimated that 2.7% of their total sales are attributable to e-commerce.

In the final section of the above table, (mostly) pure play operators (namely, under electronic shopping and mail-order houses) generated an estimated 60.1% of all e-commerce sales in Canada, while (mostly) bricks & mortar location-based retailers’ share of e-commerce was 39.9%.

For more explanation on the e-commerce numbers, see Statistics Canada: Retail E-commerce in Canada.

Monthly Update Notification

This analysis is updated monthly as new numbers are published by Statistics Canada. If you would like notification from Linkedin of when an update becomes available (and you’ve read this far), please connect with Ed Strapagiel on LinkedIn.

Personalized Cloud Contact Centres Give Companies an Edge

The COVID-19 pandemic forced countless businesses to reinvent the customer experience. With large numbers of employees working from home, the launch of remote contact centres surged when shutdowns began.

From travel firms to insurance companies, suddenly the traditional model didn’t hold up. Companies needed a way to connect their teams, and the cloud provided the perfect avenue to do this quickly so they could best serve customers. Amazon Web Services (AWS) reported that at the start of the pandemic, customers deployed more than 5,000 new contact centres for voice, chat and task management in the cloud. Using Amazon Connect—one of its fastest growing services—customers could be agile with its cost-effective, scalable, and easy-to-use platform that can be set up in minutes from remote locations. All that’s needed is a headset and internet service connection for contact centre reps to get started.

Gore Mutual is just one Canadian company re-imagining customer service and experiences with Amazon Connect. “The agility has been phenomenal,” said Andy Taylor, CEO of Gore Mutual. “When we recognized that our existing technology wasn’t going to enable our digital transformation, AWS’ cloud technology became fundamental to successfully executing our strategy.”

Gore Mutual used Amazon Connect to enhance both the customer and broker experience. Service levels were accelerated from days to minutes, and brokers have reported that the new technology has been a game-changer. Real-time data, dashboards and analytics give Gore agility and adaptability.

“Amazon Connect led to a complete transformation of Gore Mutual by allowing the construction of new servers on the cloud within minutes — and with the click of a button” said Jas Dhinsda, Chief Technology and Data Officer at Gore Mutual. “The client personalization this enabled has allowed Gore agents to know who’s calling with customer-specific details, while AI sentiment analysis and chatbots all work together to create an enhanced customer experience.”

Global travel company Priceline, experienced a 300 per cent increase in call centre volume during the pandemic. Amazon Connect allowed Priceline to address the spike in demand immediately by re-routing calls and handling backlogs as more than 1,000 agents were quickly moved to a work-from-home model. Amazon Connect also allowed Priceline agents to prioritize customers with flights taking off within 72 hours—an important feat that would not have been possible without the new platform.  

The New York Times leverages Amazon Connect for its own products, using detailed analytics and sentiment analysis via speech and natural language processing for its call centre. This has allowed the Times to generate transcripts and determine customer needs through common words and phrases used in calls, facilitating interaction across all channels.

“Amazon Connect has several features that dramatically enhance the customer service experience, including customer profiles that provide more personalized service that results in a 25% reduction in call centre handle time,” said Annie Weinberger, Head of Product Marketing for Business Applications at AWS. “Amazon Connect Wisdom gives contact centre agents critical information at the right time, recommendations through scripts, as well as actions to take to resolve issues based on real-time conversation understanding powered by machine learning. These are just a few reasons why it’s been such a boon to clients throughout the pandemic.”

You can learn more about how AWS’ Amazon Connect is re-inventing the call centre here.

Costco Wholesale Opens 155,000 Square Foot Location in Montreal

COSTCO WHOLESALE OPENS NEW WAREHOUSE CLUB IN ANJOU, QUEBEC

Costco Wholesale Canada has opened a new 155,733 square foot location in Montreal’s Anjou area to replace a former location which will be converted to a Costco Business Centre.

The new location is 20% larger than the former location with 13 checkout registers, six station self-checkout section, 1000 shopping carts, 900 parking spots and more than 3,800 product skus.

“With the opening of this new warehouse, we can serve all of our members in the Anjou and surrounding area and can bring new consumers and businesses to uncover the benefits of a Costco membership,” said Pierre Riel, Senior Vice-President and Country Manager, Costco Wholesale Canada. “We are very proud to share this new location with our valued members and member businesses in the local community and throughout the area.”

Costco Anjou Ribbon Cutting, October 27, 2021. Pictured in the ribbon cutting photo (from the left) are: Gino Dorico, Senior Vice-President & General Manager, Costco Wholesale Eastern Canada; Martine Bouthillier, Costco Anjou Warehouse General Manager; and Randy Martel, Vice-President, Costco, District 1

Costco Wholesale currently operates 817 warehouses worldwide and 105 warehouses across Canada. The first Costco Wholesale location opened in Burnaby, BC in October 1985.

The first Quebec location opened in St. Laurent (Montreal), QC in 1986 and has since closed.

Costco Wholesale employs over 40,000 people in Canada, with 9,605 employees currently in Quebec.

Image: Costco Anjou Drone Shot
Image: Costco Anjou Drone Shot

Luxury Chinese Jeweller Lao Feng Xiang to Open at Park Royal in West Vancouver

Lao Feng Xiang Construction Signage at Park Royal Shopping Centre (Oct 2021)
Lao Feng Xiang Construction Signage at Park Royal Shopping Centre (Oct 2021). Photo: Shanon Thornley (LinkedIn).

China’s premier fine jewellery brand Lao Feng Xiang will open its third Canadian location at the Park Royal Shopping Centre in West Vancouver this year. It will become the retailer’s fourth North American location as there is one boutique located outside of Canada on New York City’s Fifth Avenue.

Lao Feng Xiang is China’s oldest jewellery brand, as well as the world’s 16th-largest luxury goods company. Founded in Shanghai in 1848 (during the Qing Dynasty), Lao Feng Xiang retails fine jewellery featuring gold, silver, diamonds, coloured gemstones, jade, pearl and enamel, as well as a robust bridal business. The company has over 2,700 retail stores throughout Mainland China and one in Sydney, Australia. Lao Feng Xiang is particularly known for its 24-karat gold and jade creations.

The first North American location for Lao Feng Xiang opened in downtown Vancouver in October 2015 on Alberni Street in the “Luxury Zone”. The second Canadian storefront opened at CF Richmond Centre in July 2020.

The Park Royal Shopping Centre has located the new Lao Feng Xiang boutique in the “Park Royal South” indoor shopping centre. This new jewellery brand will be an addition to the long list of jewelery retailers at the shopping centre, including:

  • Birks
  • Lugaro
  • Rolex
  • Omega
  • Michael Hill
  • Arctic Fame Diamonds
  • Blue Ruby Jewellery

The new Lao Feng Xiang location will be nestled between the Austria-based Swarovski boutique featuring crystal luxury goods, including jewelery and Hot Topic, a privately owned counterculture-related clothing and accessory retailer based out of California.

Marcus & Millichap negotiated the lease deal for the new boutique space on behalf of the retailer under the direction of Martin Moriarty.

Former Polstar (temporary location) and former JAC by JC retail locations with construction boarding erected (October 10, 2021). Photo: Lee Rivett.

Two previous retail locations are being combined to create the new retail space for Lao Feng Xiang. The larger portion of the new retail space was the former home of Vancouver-based women’s fashion brand JAC by Jacqueline Conoir which shuttered in June 2021 leaving their sole CF Richmond Centre store which opened in September 2020 as well as a new location opening soon at The Amazing Brentwood.

Former JAC by JC at Park Royal during Retail Insider video tour (September 2020)
Former JAC by JC at Park Royal during Retail Insider video tour (September 2020). Photo: Lee Rivett.
Upcoming JAC by Jacqueline Conoir at The Amazing Brentwood. Photo: Lee Rivett
Upcoming JAC by Jacqueline Conoir at The Amazing Brentwood (June 2021). Photo: Lee Rivett
JAC by Jacqueline Conoir at CF Richmond Centre
JAC by Jacqueline Conoir at CF Richmond Centre. Photo: Geetanjali Sharma

A smaller portion being combined into the new retail space was formerly a showroom for electric performance brand Polestar which has relocated to another portion of Park Royal.

Polestar location at Park Royal Shopping Centre in West Vancouver (May 2021). Photo: Polestar Vancouver/Google Maps.

Beauty Brand DECIEM Launches New Store Concept [Photos]

DECIEM The Abnormal Beauty Company at 881 Queen Street West - Photo by Dustin Fuhs

Toronto-based beauty retailer DECIEM has debuted a community-orientated store concept in the brand’s first-ever store location which opened in Toronto in 2016.

Located at 881 Queen Street West, the 808 square foot store saw six weeks of construction with a full redesign to create the concept store.

“Queen Street was the first ever home of a DECIEM store in the World, which is why It will always remain one of our most special locations,” shared CEO Nicola Kilner. “We are incredibly excited to launch our new ‘home’ store concept, operating with the purpose to facilitate human connections.”

Interactive Google Map
DECIEM The Abnormal Beauty Company at 881 Queen Street West – Photo by Dustin Fuhs

The new design is a complete shift from the current iteration of DECIEM, with features that compliment the future plans of the brand.

“Our local team will host community brand partnerships and Abnormal experiences. Our first this weekend is with Breadhead Bakery, some of the tastiest donuts in the neighbourhood by founder and renowned Canadian baker and pastry chef Lucy Kirby. We look forward to welcoming our audience back.”

Retail Insider was able to walk through the updated store with Sydney Petrovic, Brand Experience Manager for DECIEM | THE ABNORMAL BEAUTY COMPANY on October 25th, the day that the concept was opened to the public.

The “Good” wall at DECIEM The Abnormal Beauty Company at 881 Queen Street West – Photo by Dustin Fuhs

“When we were conceptualizing this space, we had to ask ourselves ‘what was the future of retail for DECIEM,” said Petrovic. “What does that look like and how should that feel? How do we want customers to experience our stores and rather than going for investment in technology, we wanted to reach back to our roots.”

This is evident through the space, which has a number of distinct sections.

“The ‘Good’ wall is the first thing that customers will encounter when they walk into the store. This fixture was designed with the goal of sharing all the good that the brand is doing internally and in the community.”

In addition to the photos and slogans, the wall also includes a community section which allows for staff to share local brands and businesses that make an impact in the surrounding area.

What really connects DECIEM to the market is that we call ourselves a “family” and we are very community orientated. This is why this concept is called the “Home Store”, and the focus of this store is to integrate into the local neighbourhood.

The community business kiosk at DECIEM The Abnormal Beauty Company at 881 Queen Street West – Photo by Dustin Fuhs

There is an event activation space, which will be available for local businesses to operate on location as a pop-up style experience. Brands can reach out to community@deciem.com or can reach out via instagram stories.

The new concept takes shape in the design of the sales floor.

“Everything has been changed and updated. It was a complete overhaul. Before, we had rolling racks with utilitarian style. The new design is completely custom and has a different look.”

“We know that our products are popular, so we’ve added QR codes directly onto the store displays. This allows for customers to experience DECIEM in an omni-channel experience, as they can scan codes and link directly to the online stock for purchase.”

Redesigned product cards at DECIEM The Abnormal Beauty Company at 881 Queen Street West – Photo by Dustin Fuhs

In addition to a new POS and high-tech cash experience, the checkout area also features a “family” wall – another feature of the store concept.

A trademark of a DECIEM store is the unique quote that is displayed on the back wall. The “Beauty is Being Human” mural design for 881 Queen West was original to the location and received attention from the design team.

The brand integrated recent product launches into the ‘Home Store’ design, which included concealers.

DECIEM The Abnormal Beauty Company at 881 Queen Street West – Photo by Dustin Fuhs

“All of our staff are trained on the product line, and we do employ a number of individuals who have makeup artist backgrounds who take a special interest in the foundation matching. We also have a 365 day return policy, so you can always go home and test it out and if it’s not the right fit, you can always return it.”

The modular shelving walls are a highlight to the store, which was received well by the operations team and in-store staff. The classic design of off-white shelving units are limited – so the new merchandising opportunities are endless.

With the construction taking six weeks, the team took advantage of the time to also refresh the back-of-house areas. The stock room was updated and employee break area received a full redesign.

The final concept was constructed for future decisions, including window animation displays and functional event decor.

Modular Shelving on the Sales Floor at DECIEM The Abnormal Beauty Company at 881 Queen Street West – Photo by Dustin Fuhs
The new sandwich board at DECIEM The Abnormal Beauty Company at 881 Queen Street West – Photo by Dustin Fuhs

A new sandwich board was designed and will be launched across the chain, with the goal to provide an element of consistency while also giving the store teams the opportunity to share store events. The board itself is magnetic and has a black overcoat with sunken letters that illuminate the florescent pink sign.

DECIEM has click & collect in store, which allows for customers to order online and pick-up in store for items that are available.

“It’s very exciting to think about the opportunities to bring this concept into the chain and although we can’t share details right now, we are excited to incorporate the ‘home’ design into new and existing locations,” shared Petrovic. “Sourcing for these locations brings the community front and centre. When you think about Queen West and Trinity, the neighbourhood feeling describes this store perfectly.”

The DECIEM store was designed for a post-pandemic environment. There are processes in place currently that the team has implemented for pandemic regulations regarding safety and high-touch products and will adapt with the municipal guidelines when required.

Toronto-based DWSV Realty negotiated several DECIEM store leases in Toronto under the direction of David Wedemire, Stan Vyriotes and Vanessa Lynch.

Additional Photos from 881 Queen Street West

DECIEM The Abnormal Beauty Company at 881 Queen Street West – Photo by Dustin Fuhs
Pandemic Signage at DECIEM The Abnormal Beauty Company at 881 Queen Street West – Photo by Dustin Fuhs
DECIEM The Abnormal Beauty Company at 881 Queen Street West – Photo by Dustin Fuhs
The Family Wall at DECIEM The Abnormal Beauty Company at 881 Queen Street West – Photo by Dustin Fuhs
The team recommendation wall at DECIEM The Abnormal Beauty Company at 881 Queen Street West – Photo by Dustin Fuhs
The POS and Cash Wrap at DECIEM The Abnormal Beauty Company at 881 Queen Street West – Photo by Dustin Fuhs
Historical stylized photo of the original store DECIEM The Abnormal Beauty Company at 881 Queen Street West – Photo by Dustin Fuhs
DECIEM The Abnormal Beauty Company at 881 Queen Street West – Photo by Dustin Fuhs

Canadian Retail News From Around The Web For October 27th, 2021

Top Stories: National

Central/Eastern Canada News

Western Canada News