Clutch, Canada’s fastest-growing online used car retailer, has opened its first Customer Hub inside Cadillac Fairview’s Markville Mall (5000 Hwy 7, Markham, ON).
This opening marks a significant milestone in Clutch’s mission to make buying and selling pre-owned cars easier, more convenient, and more accessible for all Canadians, said the company.
“This space is about giving our customers more choice and flexibility,” said Dan Park, CEO of Clutch. “While most of our customers love the ease of buying a car entirely online, some value having a physical space where they can interact with our team. Our new Customer Hub brings the best of both worlds together, and is a place where technology and human connection meet.
“This Customer Hub at CF Markville Mall puts us closer to our customers, making it easier and more convenient for Canadians to buy and sell vehicles. The new location brings Clutch’s trusted, tech-powered experience directly into a popular retail environment, offering unparalleled convenience, speed, and flexibility.
“Clutch’s Instant Cash Offer provides customers with a firm, no-haggle offer to buy their vehicle in minutes. Customers can drop off their vehicle at the Hub or schedule a home pickup, creating a seamless path from online valuation to final transaction. It’s fast, hassle-free, and built entirely around the customer.
“This launch marks a major milestone in Clutch’s mission to reinvent the car ownership experience – removing friction, building trust, and making it easy to transact on your terms.”
Park said CF Markville is just the beginning.
“Clutch is building a network of Customer Hubs across Canada to complement its powerful online platform and extend its reach from coast to coast. Ultimately, Clutch wants to deliver a true omni-channel experience where customers are dictating how, when, and where to buy and sell a vehicle,” he said.
“Each location will deliver the same high-quality, customer-first experience Canadians have come to expect, whether they’re accepting an Instant Cash Offer or shopping for their next vehicle. The future is all about choice: digital convenience backed by real-world access, nationwide.”
Strategically located in one of the Greater Toronto Area’s busiest shopping centres, this inaugural Customer Hub will serve as a dedicated pick-up and drop-off point for customers buying or selling through Clutch.ca. It offers a physical touchpoint in an otherwise digital-first experience, bridging the gap between online convenience and in-person service, explained the company.
Services Offered Include:
- Convenient Pick-Up and Drop-Off: This location will serve as a centralized hub for customers to pick up or drop off vehicles purchased or sold through Clutch.ca, streamlining the handoff experience.
- On-Site Support from Clutch Experts: Friendly and knowledgeable Clutch experts will be available on-site to facilitate vehicle hand-offs and ensure a smooth and seamless experience.
- Guided Digital Shopping: Customers can browse Clutch’s full online inventory using dedicated in-store computers, with staff available to assist in navigating listings, comparing vehicles, and answering any product-related questions.
- Customer Education and Guidance: Clutch experts will provide in-person guidance on the digital car-buying process.
Founded in 2016, Clutch is Canada’s leading online retailer for pre-owned vehicles.
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