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AI

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AI momentum belongs to small businesses: OutreachX Analysis

Retail Insider -
What the current data establishes is that small businesses are adopting AI faster than conventional technology diffusion models predicted.
News

Gen AI adoption now mainstream: Capgemini report

Mario Toneguzzi -
Capgemini says 93% of organizations arte exploring or enabling Gen AI capabilities.
News

Retailers must prepare for AI-driven shift in consumer behaviour: Accenture’s Fawad Baig

Mario Toneguzzi -
Canadian consumers are forging deeper emotional connections and placing greater trust in generative AI. 
News

The Time Thief Has Many Faces – Intuit Op-Ed

Mario Toneguzzi -
AI becomes relevant less because it’s shiny and new, but because it helps you recover your attention, says Intuit.
News

The Limits of Chatbots in Customer Service Today

Retail Insider -
Despite rapid AI growth, most customers still prefer real people over chatbots for support—especially with complex or sensitive issues.
News

Canadians Cautiously Embrace AI in Customer Service

Craig Patterson -
New Salesforce data shows Canadians are open to AI if it improves service speed, but trust and transparency remain crucial for adoption.
News

Google Canada launches $13M AI Opportunity Fund to upskill over 2 million Canadians

Mario Toneguzzi -
Google Canada is aiming to ensure that Canadians not only keep pace with AI innovation but help shape its future across sectors and communities.
News

AI retail solutions company LEAFIO expands into Canada amid global growth

Mario Toneguzzi -
Interest in LEAFIO’s AI-powered retail automation solutions has grown steadily
News

AI Reshapes Retail Supply Chains Amid Rising Complexity

Craig Patterson -
Retailers are using AI to manage inventory, forecasting, and fulfilment as omnichannel and geopolitical pressures increase across the supply chain.
News

AI Agents Transforming Retail Experience

Craig Patterson -
Salesforce’s latest report reveals how AI agents and Agentforce are reshaping retail, enhancing personalization, and improving operational efficiency.
News

Retail leaders hesitant on AI investments: KPMG report

Mario Toneguzzi -
The survey found that 82% of respondents believe that retailers that embrace AI will develop a competitive edge over those who do not.
Quick Reads

Lightspeed Launches AI-Powered Website Builder for Retailers

Craig Patterson -
Lightspeed unveils an AI-driven website builder, allowing merchants to create professional online stores from screen captures—no coding required.
News

AI Hosts Reshaping Restaurant Service in Canada

Retail Insider -
AI-powered hosts are transforming Canadian restaurants, enhancing efficiency, cutting costs, and improving guest experiences amid ongoing labour shortages.
News

AI Transforming Canadian Retail: Insights from Tara Conway

Craig Patterson -
Retail expert Tara Conway shares insights on AI's transformative role in Canadian retail, from efficiency to sustainability and customer engagement.
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2025 Retail Insights: AI, Sustainability, and Consumer Shifts

Craig Patterson -
Retail strategist Carl Boutet shares insights on 2025 trends, including agentic AI, sustainability, and the future of Canadian and global retail.
News

71% of consumers want generative AI integrated into their shopping experiences: Capgemini report

Mario Toneguzzi -
The Capgemini report said nearly half (46%) of consumers are enthusiastic about the impact of Gen AI on their online shopping and three quarters are open to Gen AI recommendations, up from 63% in 2023.
News

How AI will reshape businesses in 2025: Google Cloud Canada

Mario Toneguzzi -
Google Cloud says 2024 laid a strong foundation for the future of AI in Canada. 2025 will be a year of increased innovation, broader adoption, and even greater impact.
Quick Reads

Bell Media and Shopsense AI bring curated shoppable TV to Canadian viewers

Mario Toneguzzi -
Shopsense AI unlocks new revenues for media companies, like linear and streaming TV platforms, by making their original content instantly shoppable within their own e-commerce sites and mobile apps.
News

VIDEO: How AI can transform retail businesses

Mario Toneguzzi -
George Minakakis, a recognized business strategist and the CEO of Inception Retail Group, raises a critical question in his latest book, Predictive Leadership: How Humans and AI Will Transform Organizations, Innovation, and Competition.
News

AI a key to bridge consumer trust gap: Salesforce

Mario Toneguzzi -
Salesforce says 66% of Canadian consumers believe that advances in AI make trust even more important.
News

SUITABLEE expands AI-driven custom suits to Ottawa

Shelby Hautala -
SUITABLEE expands with a new Ottawa showroom, offering AI-powered custom suits for men and women, and focusing on weddings and inclusivity.
News

George Minakakis on AI’s transformative impact on retail 

Craig Patterson -
Retail expert George Minakakis discusses AI's transformative impact, challenges, and strategies for adapting to evolving consumer demands.
News

Amazon launches Rufus AI shopping assistant in Canada

Craig Patterson -
Amazon's Rufus AI shopping assistant debuts in Canada, offering personalized product recommendations, comparisons, and discovery within the Amazon app.
Quick Reads

AI named a major security concern among small business owners

Mario Toneguzzi -
AI is now a major security concern for small business owners, with growing fears over data protection and privacy risks in the digital landscape.
News

Born digital: How Generation Alpha will be reshaping retail

Shelby Hautala -
Consumers born from 2010 onwards are reshaping retail with their tech-savvy nature, demand for sustainability, and expectations for seamless omnichannel experiences, says an expert from JC Williams Group.
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