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Loyalty Programs

Q1 2026 Retail Technology Retail Report: AI Agents Rewrite The Buying Journey

Craig Patterson -
Q1 2026 saw AI move from retail tool to shopping interface. Winners are building data, loyalty, and execution foundations; laggards risk losing customers.

Daily Synopsis: Mar 9, 2026

Retail Insider -
HBC coat collection auctioned, alcohol consumption down, cannabis budtenders join UFCW union, Quebec weekend shopping pilot begins this week, Vancouver grocery store rallies behind customer cancer journey, and other news.

Wayfair Launches Loyalty Program in Canada

Craig Patterson -
Wayfair launches Wayfair Rewards in Canada as the home retailer deepens its loyalty strategy and expands its omnichannel presence.

Study Reveals 70% of Shoppers Use AI to Seek Promotions

Lee Rivett -
A recent study by XCCommerce and SmartBrief shows that more than 70% of consumers are utilizing AI tools to find better deals, prompting retailers to re-evaluate their promotional strategies in an increasingly digital marketplace.

Big Handshake Loyalty Conference to debut in Toronto amid economic squeeze

Mario Toneguzzi -
Organizers expect between 120 and 130 attendees for the one-day event, which has operated for four years in Europe.

Canadian Loyalty Programs Enter a New Era of Innovation

Craig Patterson -
Retailers are rethinking loyalty as shoppers demand value, personalization, and fresh experiences in a fast-changing market.

Scene+ and Recipe Unlimited Corporation extend partnership

Mario Toneguzzi -
Scene+ is a carefully curated rewards program offering its more than 15 million members the opportunity to earn points in a wide variety of ways, in a manner that suits their buying habits and lifestyle

Is the Canadian retail loyalty program dead?

Shelby Hautala -
Canadian loyalty programs face challenges as retailers adopt AI and personalization to meet consumer expectations and deliver meaningful rewards.

Promotions and Loyalty Strategies that Win During Difficult Economic Times [Op-ed]

Matt Crowell -
The founder of GetintheLoop provides insights into what strategies work to engage and reward customers.
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