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Cyber Week Sales Rise in Canada as Shoppers Seek Value

Craig Patterson -
Canada Cyber Week sales rose 7 percent as shoppers focused on deals, BNPL usage doubled, and AI and agentic search influenced more than 20 percent of online orders.
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More consumers turning to AI for online orders: Salesforce

Mario Toneguzzi -
Canada online sales grew 3% YoY to $668M USD, while online order volumes rose 1%.
News

Canadian Black Friday sales rise 6% as AI-driven shopping and Buy Now Pay Later surge: Salesforce

Mario Toneguzzi -
Salesforce data shows Canadian Black Friday sales up 6% YoY to $865M, with AI-influenced purchases, BNPL usage, and strong discount-driven demand leading the gains.
News

Canada Black Friday Sales Rise on Strong Holiday Demand

Craig Patterson -
Canada Black Friday sales rose 6 percent as shoppers spent more during early holiday deals, with flexible payments and mobile orders driving activity.
News

Late Black Friday Drives Early Holiday Sales in Canada

Craig Patterson -
Salesforce data shows early discounts, strong online growth and AI-driven discovery shaping Canadian Black Friday and Cyber Week shopping in 2025.
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AI increasingly handling more customer service cases: Salesforce report

Mario Toneguzzi -
81% of Canadian service professionals using AI say it’s making them more productive, says Salesforce.
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Consumer Goods Strain Deepens in 2025: Report

Craig Patterson -
Salesforce’s 2025 Consumer Goods Report warns of inflation, tariffs, and AI disruption reshaping profitability across Canada’s retail sector.
News

Salesforce, Stripe, and OpenAI Partner to Power Instant Checkout

Craig Patterson -
Salesforce teams with Stripe and OpenAI to launch Instant Checkout via Agentic Commerce Protocol, transforming global online shopping.
News

Salesforce Unveils Agentforce 360 and Expands OpenAI, Anthropic Partnerships

Craig Patterson -
Salesforce launches Agentforce 360 at Dreamforce 2025, unveiling new AI-powered integrations with OpenAI and Anthropic for trusted enterprise transformation.
News

Canadian Holiday 2025 Retail Outlook: Deals, AI, and Value-Driven Shoppers

Craig Patterson -
Canadian shoppers plan for Cyber Week splurges, loyalty perks, and personalized AI shopping this holiday season amid economic pressures.
News

Canadian Prime Day Sales Surged 9% as Shoppers Seek Deals

Craig Patterson -
Canadian retailers saw 9% sales growth during Prime Day 2025, with strong late-week gains as shoppers hunted for discounts despite economic pressures.
News

Canadians Cautiously Embrace AI in Customer Service

Craig Patterson -
New Salesforce data shows Canadians are open to AI if it improves service speed, but trust and transparency remain crucial for adoption.
News

Canadian online retail sales drop 3% in Q1 2025: Salesforce Report

Mario Toneguzzi -
The Q1 2025 retail results paint a picture of a cautious Canadian consumer, says Salesforce
News

AI Agents Transforming Retail Experience

Craig Patterson -
Salesforce’s latest report reveals how AI agents and Agentforce are reshaping retail, enhancing personalization, and improving operational efficiency.
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AI a key to bridge consumer trust gap: Salesforce

Mario Toneguzzi -
Salesforce says 66% of Canadian consumers believe that advances in AI make trust even more important.
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Digital sales across Cyber Week for Canadian retailers reached $5.1 billion: Salesforce

Mario Toneguzzi -
Salesforce said Canada's holiday sales are up from a year ago.
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Wingstop drives customer loyalty with AI-powered personalization

Craig Patterson -
Wingstop, the well-known U.S.-based restaurant chain specializing in chicken wings that entered Canada in 2021, is transforming the way it connects with customers by leveraging AI-driven technology. Speaking at Salesforce’s Dreamforce 2024, Samir Ray, Vice President of eCommerce at...
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AI Revolution in Retail Reshaping Loyalty and Service

Craig Patterson -
Salesforce expert reveals how AI transforms retail loyalty programs and customer service, offering personalized experiences across channels.
Quick Reads

Salesforce’s Agentforce heralds new era in retail AI [Interview]

Craig Patterson -
Salesforce unveils Agentforce at Dreamforce, revolutionizing retail with AI-powered agents for merchants, shoppers, and B2B buyers.
News

Salesforce 2024 Holiday Predictions: Chinese Apps Dominate, AI Usage Grows [Interview]

Mario Toneguzzi -
A new report says 63% of Western consumers will shop on Shein, Temu and other apps as consumers embrace AI for gifts and other purchases.
News

Canadian Consumers Continue to Tighten Spending as Inflation Persists, Salesforce Q1 Data Shows [Interview]

Mario Toneguzzi -
Categories including luxury goods, furniture, electronics and appliances are struggling according to Salesforce, as consumers grapple with a challenging reality.
News

Salesforce’s Rob Garf Discusses Canadian Retailers’ Strategies Amidst Q3 E-commerce Slowdown [Report/Interview]

Mario Toneguzzi -
Garf discusses a report showing a 9% decline in Canadian e-commerce growth, indicating a consumer expectation for discounts in the upcoming months. He discusses a consumer shift and how retailers can address it.
News

Early Signs Point to a Strong Holiday Shopping Season in Canada Despite Economic Challenges

Mario Toneguzzi -
Reports indicate that last Saturday and Sunday saw the biggest surge in consumer spending so far, with predictions made as we head into December.
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Generative AI Technology Takes Center Stage as Retail Leaders and IT Executives Prioritize Ethical Adoption

Craig Patterson -
New Research Highlights Surge in Interest and Concerns Over the Ethical Use of Generative AI in Business.
Quick Reads

Generative AI Reshapes Ecommerce Landscape: Revolutionizing Customer Experiences

Craig Patterson -
The world of online shopping is undergoing a significant transformation, driven by the power of generative AI technology. Retailers with online sales are adopting innovative approaches to enhance customer experiences, bolster efficiency, and foster loyalty. One such groundbreaking application...
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