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Pet Valu family of stores now available on Uber Eats

Source- Pet Valu
Source- Pet Valu

Pet Valu, Canada’s leading specialty retailer of pet food and pet supplies, is now available on Uber Eats.

The retailer said customers can order from over 650 Pet Valu locations, giving pet parents from coast to coast quick and easy access to food, treats, toys and other must-have items for their pets. 

The Pet Valu family of stores operates under five banners nationwide, including Pet Valu (all provinces outside of Quebec), Bosley’s By Pet (BC), Tisol (BC), Paulmac’s Pets (ON) and Total Pet (BC). Canadians can now shop for their pets from their local store on Uber Eats with fast, on-demand delivery, said the company. 

Klaas Knieriem
Klaas Knieriem

“Uber Eats helps Canadians get almost anything, and that extends to their beloved four-legged family members,” said Klaas Knieriem, Head of Retail for Uber Eats in Canada. “Welcoming Pet Valu brings more trusted brands to the app, so Canadians can get the best for their pets, from treats to toys, delivered right to their door.”

Tanbir Grover
Tanbir Grover

“We’re committed to make shopping for pet essentials as effortless as possible, so devoted pet lovers can focus on what matters most, spending time with their pets,” said Tanbir Grover, Chief Marketing and Digital Officer at Pet Valu. “With Uber Eats’ same day convenience, we’re giving pet parents across Canada another easy way to access all the pet products they need and have more time to do the things they love.”

How It Works

  1. Open the Uber Eats app and tap into the “Pet Supplies” category
  2. Search for your preferred Pet Valu banner 
  3. Add items to your cart, select your delivery time and place your order 
  4. Track your delivery in real time

Uber said its mission is to create opportunity through movement. We started in 2010 to solve a simple problem: how do you get access to a ride at the touch of a button? More than 64 billion trips later, we’re building products to get people closer to where they want to be. By changing how people, food, and things move through cities, Uber is a platform that opens up the world to new possibilities.

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KITS Eyecare announces record-breaking sales of $5.8 million during Black Friday Week and Cyber Monday

Photo: Doci
Photo: Doci

Kits Eyecare Ltd. a leading vertically integrated eyecare provider, says it had record-breaking results from its Black Friday and Cyber Monday performance, delivering the strongest single week in company history.

KITS said it generated about $5.8 million in revenue during the week of November 25 to December 1st. Glasses ordered exceeded 16,800 pairs, representing 35% growth year-on-year and setting a new unit record and meaningfully surpassing the company’s previous high.

Highlights from the company’s Black Friday and Cyber Monday week include:

  • Total sales of over $5.8 million, 22% year-over-year increase.
  • Over 16,800 glasses units ordered during Black Friday week, 35% year-over-year increase.
  • Repeat customers contributed over 65% of total revenue.
  • Marketing spend accounted for approximately 14.3% of total revenue ($831.6K).
Roger Hardy
Roger Hardy

“This was a breakthrough week for KITS and for our mission to build a leading consumer eyecare brand in North America,” said Roger Hardy, Co-Founder and CEO of KITS. “More than 16,000 glasses ordered and over $5.8 million in revenue reflect a clear shift – customers want eyecare that puts them first: precise, affordable, delivered fast. Our team executed at every level, and customers across the U.S. and Canada rewarded that work. We’re closing 2025 with real momentum.”

KITS said its November revenue increased about 25% year-over-year, setting a new monthly revenue record. Glasses revenue for November grew approximately 54% year-over-year, reflecting strong customer adoption and the strength of the KITS brand.

The company recently announced plans to expand into its second retail location, expected to open in Toronto in Q1 2026. The space, located on Queen Street West, represents the company’s second retail showroom and follows the strong performance of KITS’ flagship location in Vancouver.

Located in the heart of Toronto, the showroom will feature over 2,500 square feet of blended retail and café space and will feature a full-service onsite optometrist, providing comprehensive exams alongside KITS’ acclaimed eyewear collections. The Toronto location serves as a cornerstone of KITS’ national omni-channel strategy, giving customers across the Greater Toronto Area the opportunity to try on frames in person, pick up online orders, and access same-day service on select prescriptions, said KITS.

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LUXOME expands into Canada

LUXOME
LUXOME

LUXOME, the award-winning luxury comfort brand, has announced its official expansion into Canada. 

Canadian customers are now able to shop LUXOME’s collection, including its bestselling weighted blankets, bamboo bedding, bath essentials, apparel, and newly launched slippers–directly through luxome.com.

The move marks a significant growth milestone for the company as the brand continues to meet rising international demand for comfort-driven products. Since its inception in 2018, LUXOME has cultivated a strong customer base in the U.S. by prioritizing extensive product testing to create an ever-evolving collection that elevates everyday living, said the retailer.

“We’ve seen incredible demand from Canada since day one, and we couldn’t be more excited to make it even easier for both new and existing Canadian customers to experience the LUXOME difference by adding our new fulfillment center in Ontario for faster & more affordable shipping,” said Hyaat Chaudhary, Founder & CEO of LUXOME. “Expanding into Canada allows us to share our signature, unparalleled comfort with a broader new audience.”

The Canadian expansion comes on the heels of major product innovation for LUXOME; the brand’s first-ever slippers launch featuring sneaker-level structure and luxury-level materials that deliver tangible comfort, durability, and elevated design, said the company.

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LUXOME
LUXOME

Starbucks Canada supports Breakfast Club of Canada through Holiday Hunger Campaign

EXTERIOR OF A DOWNTOWN TORONTO STARBUCKS COFFEE SHOP. PHOTO: STARBUCKS
EXTERIOR OF A DOWNTOWN TORONTO STARBUCKS COFFEE SHOP. PHOTO: STARBUCKS

Starbucks Canada is joining forces with the Breakfast Club of Canada this holiday season to fight hunger nationwide. Starbucks has pledged to donate two school meals for every Grilled Cheese on Sourdough sold in company operated coffeehouses between December 2 and January 5.

Over 23,000 coffeehouses in more than 30 Starbucks markets around the world are participating in the hunger relief campaign with a goal of donating up to 12 million meals to children facing hunger globally, said the company.

Lori Digulla
Lori Digulla

“No child in Canada should ever have to start their day hungry,” said Lori Digulla, general manager, Starbucks Canada. “Our role as a community coffeehouse is about more than what we serve – it’s about showing up for the neighbourhoods we’re part of. 

“By working with organizations like Breakfast Club of Canada, we can help strengthen school nutrition programs that support children every single day. When Canadians choose a grilled cheese this season, they’re also choosing to make a meaningful difference for kids in their own communities.”

Starbucks said its partnership with Breakfast Club of Canada builds on its long-term commitment to reducing hunger and improving food security in Canadian communities. Through initiatives including Starbucks FoodShare and the Starbucks Capacity Grants, the company said it donates unsold food to local food rescue organizations nationwide and supports investments in food recovery infrastructure and community-led solutions to address long-term food insecurity. 

As the community coffeehouse, Starbucks is committed to bringing partners, customers, and local organizations together across Canada to help ensure that more children start their school day nourished and ready to learn, it said. 

Tommy Kulczyk
Tommy Kulczyk

“We are thankful for Starbucks’ support,” said Tommy Kulczyk, President and Chief Executive Officer at Breakfast Club of Canada. “Contributions like this help us ensure that more children across the country have access to a nutritious breakfast and a positive start to their day.”

Starbucks said it has pledged to donate the value of two school meals to support programs that feed kids around the world through the World Food Programme (WFP) – the global organization part of the United Nations that will distribute meals to international markets through their global school meals program – and in Canada through Breakfast Club of Canada. 

“WFP is the world’s largest provider of school meals, reaching more than 20 million children in countries every year. In the classroom, school meals provide children with essential nutrition to stay healthy and focus on their lessons. Outside of the classroom, school meal programs lift children, families and entire communities out of extreme poverty by providing a market for farmers’ produce and creating jobs,” said the company.

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Cyber Week Sales Rise in Canada as Shoppers Seek Value

Cyber Monday shopping. Photo: Unsplash

Canadian shoppers continued to show strength through Cyber Monday and into Cyber Week 2025, according to new Salesforce data shared with Retail Insider. Online spending increased throughout the final week of November, reflecting a value-driven consumer who remains active, responsive to promotions, and increasingly supported by AI-enabled discovery. Canada Cyber Week sales rose seven percent year over year, paired with a four percent increase in online order volumes.

Cyber Monday alone generated an estimated $668 million in Canadian online sales, which was a three percent increase over last year. Order volumes rose one percent, reinforcing that shopper demand is holding steady even as households remain cautious with discretionary spending. Canada Cyber Week sales also reflected shifting price dynamics, as the average selling price fell two percent, indicating that shoppers were deliberately targeting deeper discounts and leveraging retailers’ promotional strategies.

Caila Schwartz, Director of Consumer Insights at Salesforce, said the numbers show a highly intentional consumer who is stretching budgets while still participating fully in the holiday season. She noted that the decrease in average selling price demonstrates the extent to which Canadians sought out promotions, using price-sensitive behaviour to maximize purchasing power. Schwartz said Canadian shoppers were “masters of the deal,” navigating the season with a high degree of discipline.

Caila Schwartz
Caila Schwartz

Payment methods continued to shift toward flexibility. Buy Now, Pay Later usage doubled to five percent during Cyber Week, up from two point five percent last year. On Cyber Monday specifically, BNPL reached four point two percent of transactions, doubling from last year’s level. Mobile wallet payments also edged upward, reaching eighteen percent during Cyber Week and seventeen percent on Cyber Monday. Traditional credit and debit card transactions continued to lose share, reflecting a broader trend across the early holiday season.

Mobile remained the dominant device for browsing and purchasing, although patterns shifted slightly. Mobile traffic share dipped to seventy three percent for the week and seventy two percent on Cyber Monday. At the same time, mobile order share rose to sixty three percent for Cyber Week and fifty nine percent on Cyber Monday, indicating that shoppers remain highly comfortable completing purchases on their phones even if browsing behavior continues to fragment across channels. Social traffic held steady at twelve percent for the week.

AI and Agentic Search Become a Major Revenue Driver

The most significant shift during Cyber Week was the scale of AI’s influence on Canadian purchasing. Salesforce reported that AI and agentic search influenced twenty one percent of all online orders placed in Canada during the week of November twenty fifth to December first. On Cyber Monday alone, AI- and agent-driven discovery played a central role in shaping browsing and buying behaviour.

Schwartz described this as a turning point for retail in Canada. She said that agentic search traffic quadrupled over the weekend compared to last year, indicating a rapid acceleration in how Canadians use AI to narrow choices, compare prices, and find value. She noted that AI’s influence translated directly into commercial impact, contributing to more than one fifth of online sales during the entire Cyber Week period. The performance aligns with the Black Friday trend where AI-referred traffic surged and outperformed social channels in conversion rate.

Giving Tuesday Highlights Pressure on the Nonprofit Sector

Cyber Week concluded as Giving Tuesday campaigns launched across the country. Salesforce said nonprofits are facing increasing operational strain due to funding pressures, burnout among staff, and rising demand for services. In response to those challenges, the company introduced four new AI agents for nonprofits to support administrative efficiency, donor engagement, and service delivery. The initiative adapts AI technology that has already shown measurable impact in retail and e-commerce throughout the early holiday season.

Looking Ahead to December Spending

Canada Cyber Week sales show that shoppers remain active and discount-driven heading into December. The week’s results reinforce a holiday season shaped by heightened value sensitivity, rapid adoption of flexible payments, and increasing reliance on AI-powered search tools. Retail Insider will continue to track Canadian retail performance as early December data becomes available and as the sector shifts toward its final peak period before the holidays.

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Lululemon Opening 2-Level Montreal Flagship Store

Future Lululemon store at 1035 Ste-Catherine St. W. in Montreal. Photo: Retail Insider

Lululemon is preparing to make a significant new investment in downtown Montreal with the lease of a large multi-level retail space at the northeast corner of Ste-Catherine Street West and Peel Street. Construction signage has now appeared on the building, confirming industry speculation that the Vancouver-based brand had secured the address. The forthcoming Lululemon Montreal flagship is poised to become one of the largest locations for the retailer and will add fresh momentum to a prime downtown corner that has been awaiting a new anchor tenant since American Eagle exited the site during the pandemic.

The arrival of Lululemon at this intersection reinforces the brand’s commitment to expanding its presence in Canada’s largest urban centres after opening a major flagship at Toronto’s Yonge and Bloor intersection in spring 2024. Montreal will be next to receive a statement location that reflects the company’s focus on experiential retail, design-forward environments, and high-visibility sites within the most trafficked retail districts in the country.

A Major Corner Reintroduced to Downtown Montreal

The retail space at 1035 Ste-Catherine St. W. has long been considered one of the most valuable in Montreal’s commercial landscape. Located at a high-traffic corner surrounded by dense office towers, hotels, restaurants, and other flagship retailers, the site benefits from some of the highest pedestrian volumes in the city. Its expansive street-facing windows wrap around the intersection, ensuring near-constant visibility for any retailer operating within the space.

With approximately 12,000 square feet across two levels, the property is ideally suited to a flagship of the scale Lululemon is known for in global cities. Lululemon’s decision to move forward suggests both confidence in the condition of the property and optimism about the long-term strength of downtown Montreal’s retail performance.

The corner’s appeal has only grown in recent years as Ste-Catherine Street continues to undergo a major transformation. Public realm upgrades, wider sidewalks, refreshed landscaping, and improved lighting have reshaped the corridor, encouraging longer street visits and higher engagement from downtown workers, residents, and returning tourists. The new flagship will capitalize on this momentum as Montreal’s downtown revival continues to take shape.

Future Lululemon store at 1035 Ste-Catherine St. W. in Montreal. Photo: Retail Insider

Inside the Marine Building and Its Prominent Retail Base

The Lululemon Montreal flagship will occupy the retail podium of the Marine Building, a mixed-use property that has anchored this corner of the city since its completion in 1989. Developed by Montreal entrepreneur Sheldon Mintzberg, who continues to own and operate the building through the Marine Group, the property rises eight storeys with a blend of high-quality office floors above retail space.

The building’s design reflects its late 1980s origins, when many of Montreal’s commercial projects were built with substantial materials intended to last decades. Marble finishes, escalators, curated artwork in the lobby, and modern upgrades introduced over the years reinforce the building’s premium positioning in the downtown market. The Marine Building also connects directly to Montreal’s vast Underground City, offering seamless indoor access to Peel Metro Station and a link to the growing REM system. This connectivity creates a steady flow of visitors from both the street and the city’s subterranean retail and transit network.

For retailers, the combination of street exposure and interior connectivity is rare. On-site parking and immediate access to nearby garages further widen the property’s reach, helping create a destination environment suited to a company seeking to maximize footfall across multiple dayparts.

Office lobby of the Marine Building at 1411 Peel Street in Montreal. Photo: The Marine Group/Marketing materials

A Key Addition to Montreal’s Strengthening Retail Landscape

Lululemon’s arrival comes at a time when downtown Montreal is reestablishing its position as a major Canadian retail market. While the pandemic created temporary setbacks for the district, the past two years have seen a notable bounce back. Office occupancy has improved, tourism has returned at scale, and several global and national brands have invested in either opening new stores or expanding existing ones along the Ste-Catherine corridor.

A flagship of this size and visibility contributes significantly to this upward trajectory. The corner of Ste-Catherine and Peel had been without a long-term tenant since American Eagle vacated the site, leaving one of the city’s most recognizable storefronts inactive for an extended period. The activation of the site by a brand with Lululemon’s appeal will restore energy to the intersection, create a new draw for the surrounding retail cluster, and strengthen the corridor’s appeal for both locals and visitors.

Ste-Catherine Street has always been defined by its blend of international brands, department store anchors, and long-standing local operators. The renewed interest among major retailers, paired with the city’s extensive investment in urban improvements, has set the stage for a new era in the street’s evolution. Lululemon’s commitment to this corner is a clear signal of confidence in Montreal’s retail future.

Lululemon’s Global Strategy and Canadian Expansion

Lululemon’s continued investment in large-format stores aligns with the brand’s broader international strategy. The company, founded by Chip Wilson in Vancouver in 1998, has grown from a yoga-focused apparel label into one of the world’s leading athletic and lifestyle brands. Under the leadership of CEO Calvin McDonald and Chairman Glenn Murphy, the company has expanded rapidly in markets across Asia, Europe, and newly entered territories such as Italy, Denmark, and Mexico.

As of early 2025 the company operates more than 670 stores worldwide, with approximately 767 locations when including new openings and recent franchise expansions. While North American markets have matured and shown slower growth in recent quarters, international markets have strengthened considerably, especially in China. Lululemon’s approach has included increasing the proportion of new styles, improving speed to market, and elevating the in-store experience through design innovation and expanded product assortments.

Canada remains central to Lululemon’s identity. The country had 71 stores as of February 2025, including prominent locations in Vancouver, Toronto, Calgary, Ottawa, and Montreal. The company’s decision to open a major Montreal flagship reflects both a commitment to its home market and a response to shifting consumer habits in urban centres where brand experience and store design play increasingly important roles in purchasing decisions.

Lululemon flagship store at the corner of Yonge and Bloor in Toronto. Photo: Craig Patterson

Comparisons to the Toronto Flagship at Yonge and Bloor

The Montreal flagship follows Lululemon’s significant investment in Toronto, where the brand opened a major multi-level store at Yonge and Bloor in spring 2024. That store spans more than 12,000 square feet across three levels and features expansive glass façades, custom millwork, terrazzo flooring, digital screens, and a sculptural staircase inspired by 1970s architectural forms. Men’s apparel occupies the upper floor, women’s apparel is located on the main level, and a concourse level connects directly into the TTC network.

Looking down the grand staircase at the front entrance to the new Lululemon store at Yonge and Bloor in Toronto. Photo: Craig Patterson

The Toronto flagship replaced a smaller 3,067-square-foot location in Yorkville, freeing that site for redevelopment, and signaling Lululemon’s intent to anchor important retail nodes within Canada’s major cities with larger, more immersive formats.

Montreal’s Lululemon Montreal flagship may surpass Toronto in size based on available square footage at the Marine Building. If confirmed, Montreal could house the largest Lululemon store in the country. Given the brand’s attention to architectural detail and experiential features in its most recent flagships, the Montreal location has the potential to introduce new design elements that reflect both the brand’s evolving identity and the character of the city.

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Keep the Shop Running: 7 Succession & Probate-Avoidance Moves for Family-Run Retailers

You’ve spent years learning every aisle, every supplier quirk, and every customer’s favorite brand. 

But have you mapped out what happens to the register, the leases, and the late-night inventory jokes when you step away? 

Before worry kicks in, skim these seven practical ways to dodge probate, smooth succession, and keep the doors swinging. 

Bounce every idea off a licensed professional who understands both retail margins and estate statutes to be sure it fits your family and your state.

Family Trust Structuring

A trust operates like an invisible manager, keeping the doors open and shelves stocked even while your family copes with grief and estate taxes. A quick call with an estate planning lawyer in Houston can confirm that the clauses you choose work nationwide.

Revocable Living Trust Mechanics

Serving as trustee while alive means retaining day-to-day control; after death, a successor trustee steps in, transferring assets without the glare of probate judges.

Irrevocable Trust Advantages

Locking assets away shields them from creditors and potential estate taxes; the trade-off is surrendering amendment power, so weigh flexibility against rock-solid protection carefully.

Special-Purpose Trusts

Supplemental-needs, spendthrift, and charitable trusts let you direct profits toward a disabled child’s care, curb reckless spending, or fund local causes dear to the store.

Trust Funding Checklist

Title the building deed, vendor receivables, and even key-man insurance to the trust; otherwise, forgotten assets can slip back into probate and unravel your careful strategy.

Ongoing Administration

Annual accountings, tax ID numbers, and successor training sessions keep the trust compliant and transparent, preventing sibling squabbles that could stall holiday shopping seasons.

Michigan Business Formation

Running a family shop in Michigan means marrying hometown charm with tight legal logistics, especially when sidestepping probate before it snowballs into court delays and public headaches.

  • Create a Living Trust: A revocable trust shifts store real estate, inventory, and cash accounts into one bucket, letting successors inherit privately and bypass lengthy probate court sessions.
  • Use Joint Tenancy: Title storefront property jointly with right of survivorship so your co-owner instantly owns it when one passes, needing only a simple affidavit update.
  • Designate POD/TOD Accounts: Bank, brokerage, and even vehicle titles can name beneficiaries who walk into the clerk’s office, show ID, and claim assets outside probate.
  • Lean on Lady Bird Deeds: Michigan’s enhanced life-estate deed transfers real estate automatically at death, yet lets you refinance or sell while still alive and thriving.
  • Simplified Small-Estate Procedure: If the shop’s remaining probate estate is under about $27,000 (2024 figure, adjusted annually), Michigan’s affidavit shortcut lets heirs collect assets within days, not months.

For deeper state-specific details, bookmark this Michigan probate guide so your playbook stays aligned with inflation tweaks and emerging court rules.

LLC Conversion Benefits

Transforming the sole-prop storefront into a family-managed LLC can slash liability, smooth generational hand-offs, and freeze estate values before future appreciation balloons taxes.

  • Shield Personal Assets: Lawsuits from slip-and-falls target the LLC, not your home, college funds, or retirement nest egg, safeguarding generational wealth from unexpected judgments.
  • Centralize Voting Rights: Operating agreements spell out which relatives vote on inventory shifts, lease renewals, and big renovations, avoiding emotional shareholder showdowns.
  • Streamline Gift Valuations: Fractional LLC membership interests qualify for valuation discounts, letting you gift larger economic stakes without triggering gift-tax landmines.
  • Maintain Operational Continuity: Death of a member doesn’t dissolve the entity; remaining managers keep issuing purchase orders and payroll so Saturday sales never skip.
  • Easily Amend Ownership: Buying out disengaged cousins or welcoming in-laws becomes a simple ledger change, not a courthouse expedition with public filings.

Early Equity Gifting

Handing heirs a slice of the shop while you’re still behind the counter funds their dreams now and trims the taxable estate later, a win-win for every generation.

Annual Exclusion Strategy

Gift up to the yearly IRS exclusion amount in non-voting shares, letting children build equity slowly while you retain decisive command over inventory and vendor relations.

Tuition and Medical Payments

Pay a grandchild’s college directly or cover a parent’s surgery bill; direct payments skirt gift taxes entirely and free loved ones from crushing debt.

529 Plan Front-Loading

Super-fund five years of contributions in one check, accelerating education compounding while using up zero estate exemption if you survive the five-year window.

Documenting Intent

Gift letters, updated cap tables, and independent appraisals preempt IRS scrutiny and family folklore disputes about who owns what percentage of holiday cash registers.

Clear Buy-Sell Blueprint

A buy-sell agreement is your family’s fire-drill script, ensuring sudden deaths, divorces, or retirements don’t plunge the shop into valuation chaos or liquidity crises.

Triggering Events

Define retirement age, disability thresholds, creditor seizures, or bad-boy acts that force a sale so everyone knows exactly when the agreement springs into action.

Valuation Formula

Choose fixed multiples, outside appraisers, or insurance-funded payouts; locking methodology now prevents marathon haggling sessions precisely when emotions already run high.

Funding Mechanisms

Life-insurance cross-purchase or redemption structures provide instant liquidity, letting surviving owners pay heirs promptly without dipping into operating capital or inventory lines.

Right of First Refusal

Give existing members the option to purchase shares before outsiders do, preserving family culture and blocking competitors from sniffing around your prime downtown location.

Beneficiary Designations Update

Beneficiary forms on IRAs, 401(k)s, and life insurance trump wills every single time, so an outdated form can funnel six figures away from the intended cousin.

Post-SECURE Act Compliance

The 10-year distribution rule means most beneficiaries must drain inherited retirement accounts within a decade; plan cash-flow and tax brackets accordingly to avoid surprise spikes.

Alignment With Trusts

If retirement assets flow into a conduit or accumulation trust, verify wording meets the IRS “see-through” requirements to keep stretch provisions alive where still possible.

Contingent Layers

Name secondary and tertiary beneficiaries to cover simultaneous deaths or disclaimers, ensuring assets never revert to probate under state intestacy statutes.

Regular Review Schedule

Births, divorces, and tax law changes raise exemption levels; calendar semi-annual reviews so beneficiary lists match your current reality.

Durable Power Of Attorney

Even the healthiest shopkeeper can face sudden incapacity; a durable power of attorney keeps the lights on and vendors paid without a court-appointed conservator.

  • Select a Trustworthy Agent: Pick someone who understands retail cycles, landlord quirks, and payroll timing rather than the sibling who never balanced a checkbook.
  • Grant Broad Banking Access: Enable your agent to sign checks, negotiate credit-line renewals, and deposit weekend sales, preventing bounced supplier payments.
  • Include Real-Estate Powers: Authority to refinance, sign leases, or sell the building allows adaptive pivots if interest rates dip or a bigger storefront opens.
  • Durability Language Matters: Explicit “shall not be affected by subsequent incapacity” phrasing keeps the document effective when it’s needed most, avoiding emergency court filings.
  • Opt for Springing Clauses: Requiring two doctor letters before activation balances autonomy with protection, activating powers only when cognitive decline truly interferes.

Store the signed original in a fireproof cabinet and give copies to bankers, ensuring transactions flow smoothly if an accident sidelines you during peak season.

Finish Strong

Succession doesn’t secure itself; you must document who leads, who owns, and who can sign when crisis strikes. Regularly test each safeguard, refining paperwork as laws or family dynamics shift. For perspective beyond Michigan, study how a seasoned probate lawyer in Houston navigates similar retail complications to safeguard your legacy.

Top 8 Work Chat Apps for Retail: A Comprehensive Review

If you manage a retail team, you know communication is everything, but trying to coordinate with employees on the shop floor, in the warehouse, and on their break using a mix of personal texts, emails, and phone calls just leads to chaos.

A dedicated work chat app is the solution, bringing your team communication into one organized space. To help you find the right tool, here is a comprehensive review of the top work chat apps for retail teams.

What to Look For in a Team Chat App

Choose a work chat app that has:

  • Mobile-first design, as easy and intuitive as texting.
  • Fast onboarding & offboarding, so you can easily add new hires to, and a way to instantly remove ex-employees’ access.
  • Professional tools that help with daily tasks and let you control your data.

A Review of the Top 8 Work Chat Apps

1. Zenzap

Zenzap is the best work chat app for retail teams of any size that need an easy-to-use, secure, and mobile-first work chat app to connect their entire team.

Pros:

  • A mobile-first design that’s made for a team that’s on their feet all day.
  • Built-in tasks let you turn any message into an actionable to-do item with a deadline.
  • Powerful admin controls include one-click offboarding to instantly remove an ex-employee’s access, which is crucial for security.
  • Files and conversations are stored securely in the cloud, not on personal phones, preventing data from being lost or stolen.
  • Seamless integrations with business tools like Shopify, Square, Hubspot, Google Calendar, and more, so you can get notifications directly into your team chat instead of scattered across multiple apps.
  • Intuitive, easy-to-use app that your whole team will be able to start using on day one, with no training required.

2. Slack

Slack is built for large tech companies that need many settings and complex workflows.

Pros:

  • Highly customizable, letting technical users build complex workflows.

Cons:

  • Overly complex and designed for desktops, not convenient on mobile.
  • A per-user pricing model that’s expensive for most businesses.

3. Microsoft Teams

MS Teams is good for large retail chains that are already using the Microsoft 365 ecosystem.

Pros:

  • A cost-effective choice for businesses already paying for Microsoft 365.
  • Useful for office staff who work on other Microsoft tools on a daily basis.

Cons:

  • The app feels clunky and confusing, especially on mobile, which is inconvenient for on-the-go employees.
  • A complex and corporate feel discourages the quick daily chats that many teams rely on.

4. Connecteam

Connecteam is used by businesses looking for an all-in-one app that also includes HR tools like scheduling and time clocks.

Pros:

  • An all-in-one solution, combining chat with employee scheduling, time tracking, and training.
  • Good mobile experience.

Cons:

  • The chat feature is just one piece of a larger system and doesn’t feel as polished as a dedicated team chat app.
  • The number of features can be overwhelming if your main goal is just to improve team communication.

5. Flock

Flock is a productivity-focused chat app with many built-in widgets and tools.

Pros:

  • Includes many productivity tools like polls, lists, and notes directly within the chat.
  • Saves you from having to switch to a separate app for basic notes or reminders.

Cons:

  • Too many extra built-in tools can make the app feel cluttered and confusing.
  • Instead of focusing on just communication, Flock bundles many tools into one place.

6. Google Chat

Google Chat is convenient for small teams that use Google Workspace and only need the most basic messaging.

Pros:

  • Convenient for teams already using Google Workspace.
  • A simple interface that’s easy for quick one-on-one messages.

Cons:

  • Too basic for a dynamic retail team, as it lacks any real organizational features.

7. Pumble

Best for: Teams on a strict budget who want a Slack-like experience.

Pros:

  • A generous free plan with unlimited message history is appealing for new businesses.
  • The interface is a direct copy of Slack, so there is no learning curve for teams switching from there.

Cons:

  • Too complicated for most retail teams.
  • Not enough innovation and relevant features.

8. Personal Chat Apps (like iMessage or WhatsApp)

Best for: Personal conversations only – no professional business should use it for work communication.

Pros:

  • Familiar and easy to use.

Cons:

  • A massive security risk. You have no admin controls, so ex-employees still have access to group chat history, personal phone numbers are shared with everyone, and files are saved on personal devices.
  • Mixing work and personal life leads to employee burnout.
  • No organizational features or task management.

The Smartest Choice for Your Retail Team

For any retail business, the best work chat app must be easy to use.

Zenzap stands out as the best team chat app for retail teams, as it has all the professional features you need while being so convenient and intuitive that your entire team can use it effectively from day one.

More consumers turning to AI for online orders: Salesforce

Photo: Andrea Piacquadio
Photo: Andrea Piacquadio

New shopping data from Salesforce for Cyber Monday and Cyber Week (Nov 25-Dec 1) indicated a marked major shift this year: AI and agentic search influenced more than 20% of all Canadian online orders during Cyber Week. 

Cyber Monday Canada Findings (Dec 1 only)

  • Canada online sales grew 3% YoY to $668M USD, while online order volumes rose 1%.
  • Buy Now, Pay Later (BNPL) usage doubled, rising to 4.2% from 2.1% last year
  • Mobile wallet payments increased to 17%, up from 16% last year
  • Mobile traffic share dipped slightly to 72% (down from 73% last year)
  • Mobile order share increased to 59%, up from 57% last year
  • Social traffic share decreased slightly to 12%, down from 13% last year.

Cyber Week Canada Findings (Nov 25-Dec 1) 

  • Canada online sales grew 7% YoY, with orders increasing 4%.
  • AI and agents influenced 21% of all Canadian online orders.
  • Average Selling Price fell 2%.
  • Buy Now, Pay Later (BNPL) usage doubled to 5%, up from 2.5% last year
  • Mobile wallet payments increased to 18%, up from 16% last year.
  • Mobile traffic share decreased to 73%, down from 76% last year
  • Mobile order share climbed to 63%, up from 60% last year
  • Social traffic share held steady at 12%, down slightly from 13% last year
Caila Schwartz
Caila Schwartz

Caila Schwartz, Director of Consumer Insights and Strategy, Retail & Consumer Goods at Salesforce, said: “With online sales jumping 7% and order volumes growing 4%, Canadian consumers displayed exceptional strength this Cyber Week. More significantly, the 2% decrease in Average Selling Price confirms that these consumers were masters of the deal, successfully stretching their dollar farther than nearly any other market.”

“The 2025 Cyber Week was the inflection point where AI agents became crucial revenue drivers in Canada. Agentic search traffic quadrupled over the weekend compared to last year, proving consumers are actively using AI for smarter purchasing. Ultimately, this AI and agent influence translated into immense commercial power, accounting for over 20% of all sales for the entire Cyber Week.”

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