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Retail Power Reliability Checklist To Protect Sales Floors

Are you worried about power outages disrupting your retail sales floor? Unreliable electricity can halt operations, frustrate customers, and hurt your bottom line. Let’s tackle this issue head-on with a practical checklist.

Ensuring consistent power is critical for protecting your business. From backup generators to surge protection, implementing the right solutions prevents costly downtime. Start safeguarding your store today with proven strategies.

For expert help, visit www.thelocalelectrician.com.au for top-tier electrical services in Greater Western Sydney. Their Level 2 electricians can secure your power reliability, keeping your sales floor operational.

Opening Security Protocols

Hey, let’s kick things off by securing your retail space. Strong IT systems are the backbone of protecting sales floors and driving growth daily.

Digital Fortification

Start by ensuring your IT infrastructure is a fortress. Partner with experts to safeguard against cyber threats and keep operations running smoothly.

Customer Trust Building

Secure systems aren’t just protection; they build trust. When customers feel safe, they’re more likely to shop with confidence and return often.

Cyber Threat Awareness

Stay ahead of evolving threats by updating security protocols. A proactive stance prevents breaches that could disrupt your sales floor and reputation.

Scalability Focus

Think about growth when setting up IT systems. Scalable solutions handle increased traffic, ensuring your sales floor thrives during peak times.

Closing Registers Securely

Alright, closing up shop means securing those registers. A tight process at day’s end protects your revenue and keeps everything in order.

Make it a habit to double-check cash drawers before locking up. Limiting cash on-site with frequent drops reduces risks of theft overnight.

  • Implement Drop Safes: Use time-delayed safes to store cash securely, minimizing exposure during closing hours and deterring potential theft.
  • Train Staff Thoroughly: Ensure your team knows proper cash handling to avoid errors that could lead to losses at closing.
  • Check Register Logs: Review transaction logs for discrepancies before shutting down to catch issues early and maintain accuracy.

Lastly, always secure register areas with locks or alarms. This simple step adds a layer of defense to your sales floor after hours.

Daily Inventory Management

Keeping tabs on inventory daily is crucial for retail success. Stay on top of stock levels to prevent disruptions on your sales floor.

Stock Tracking Systems

Invest in reliable software to monitor inventory in real-time. This helps avoid stockouts that frustrate customers and hurt your bottom line.

Regular Audits

Set a schedule for physical counts to match digital records. Regular checks catch errors early, keeping your sales floor fully stocked.

Reorder Alerts

Use automated alerts for low stock levels. Quick reordering ensures popular items are always available, maintaining smooth sales operations daily.

Loss Prevention

Track discrepancies to spot theft or errors. Addressing shrinkage promptly protects profits and keeps your sales floor running without hiccups.

Visual Merchandising Setup

Let’s talk about making your store visually pop. A stellar merchandising setup grabs attention and drives sales right on the floor.

First impressions matter, so keep displays fresh and engaging. A well-organized store invites customers in and encourages them to browse longer.

  • Create Focal Points: Highlight key products at eye level to draw focus and boost interest in new or high-margin items.
  • Use Color Strategically: Choose colors that evoke emotions, like red for urgency, to influence buying behavior on your floor.
  • Maximize Space: Space out luxury items for exclusivity or pack shelves for sales to communicate value without cluttering displays.

Keep tweaking your setup based on customer feedback. A dynamic visual strategy ensures your sales floor stays relevant and enticing always.

Store Cleanliness Standards

Hey, a clean store isn’t just nice—it’s essential. High cleanliness standards create a welcoming vibe that keeps customers coming back.

Daily Cleaning Routines

Establish a checklist for daily tasks like sweeping and sanitizing. Consistency in cleaning prevents buildup and maintains a professional look always.

High-Touch Area Focus

Pay extra attention to areas like counters and door handles. Regular disinfection here reduces health risks and boosts customer confidence significantly.

Staff Training on Hygiene

Train your team on proper cleaning protocols. A knowledgeable staff ensures standards are met, protecting your sales floor’s reputation daily.

Customer Perception Impact

Remember, a spotless store signals care and quality. This perception directly influences buying decisions, making cleanliness a sales driver too.

POS System Readiness

Having a reliable POS system is non-negotiable for retail. Ensure it’s ready to handle transactions smoothly and keep sales flowing effortlessly.

Modern POS systems do more than process payments—they manage inventory and customer data. Check out insights on choosing the right one at Stax Payments.

  • Regular Software Updates: Keep your POS updated to avoid glitches and ensure compatibility with the latest payment methods for seamless checkouts.
  • Staff Training Sessions: Train employees to use the system efficiently, reducing errors and speeding up transactions during busy sales periods.
  • Hardware Functionality Checks: Test card readers and printers daily to prevent delays that could frustrate customers at checkout counters.

Finally, always have a backup plan for system downtimes. Preparedness keeps your sales floor operational no matter what tech challenges arise unexpectedly.

Robbery Prevention Measures

Let’s wrap up with safety—preventing robbery is critical. Implementing smart measures protects your staff, customers, and sales floor from threats.

Security System Installation

Install cameras and alarms to deter criminals. Visible security, as noted in resources like Marsh Risk Advisory, significantly reduces theft risks.

Employee Safety Training

Train your team to spot suspicious behavior and respond calmly. Knowledge on de-escalation can prevent dangerous situations from escalating in-store.

Store Layout Optimization

Design your store for visibility with minimal blind spots. Well-lit aisles and strategic mirrors discourage theft and enhance overall safety.

Cash Handling Limits

Minimize cash on-site with frequent drops into secure safes. Less cash available lowers the incentive for robbers targeting your store.

Secure Your Success

Ensure your retail space thrives by mastering these essential protocols. Protect your sales floor with reliable systems and expert support from The Local Electrician. Stay proactive, safeguard your operations, and keep customers returning. Your store’s success hinges on consistent, secure practices every day.

Returned, Not Wasted: How CheckSammy’s Smart Facilities Create Value From Retail’s Trash

In 2024 alone, U.S. retailers processed nearly $890 billion worth of returned merchandise, according to the National Retail Federation and Happy Returns. That’s almost a trillion dollars in inventory— much of which never made it back onto store shelves. Instead, it was quietly shipped off to landfills, burned, or left to languish in expensive storage. Beyond being a logistical problem, it’s a sustainability crisis hiding in plain sight.

Although retailers have spent years rethinking packaging, pledging carbon neutrality, and retooling last-mile logistics, one of the dirtiest secrets in modern commerce— what happens to the things we send back— remains mostly broken. And as returns keep climbing, so does the environmental cost.

But that’s where CheckSammy, the world’s largest bulk waste and sustainability operator, is making its play.

Rethinking Returns, From the Ground Up

At first glance, CheckSammy might look like a logistics company. But under the hood, it’s something closer to a systems redesign firm— using AI, data tracking, and localized “Zero Point Facilities” to turn return waste into recovery pathways.

“At CheckSammy, our Zero Point facilities transform the chaos of product returns into a simple, efficient process,” said Sam Scoten, the company’s cofounder and CEO, in an interview. “When items come back, we immediately sort and separate them to ensure that each product is guided to its most sustainable outcome— whether that means being recycled into new materials, given a second life through repurposing, or securely destroyed to protect brand integrity.”

The vision is as bold as it is practical: decentralize returns, add intelligence to sorting, and design for reuse by default. While this saves money, that’s not the only goal. CheckSammy’s Zero Point Facilities rewrite the complete afterlife of retail goods.

The Anatomy of a Smarter Return

So what does it actually look like when a returned item enters CheckSammy’s ecosystem? It starts with receiving and depackaging, which sounds basic until you factor in volume. Returns come in mixed pallets, multi-brand shipments, and packaging waste.

​​“The depackaging stage is like clearing the clutter,” said Scoten. “Each item is gently unpacked to reveal its true potential for a new life.”

Next comes AI-assisted sorting, where intelligent systems identify product types, materials, and optimal end-of-life pathways. Recyclables go one way. Reusables another. Items that pose brand risk or safety issues are securely destroyed, and with digital proof.

“Our separating process is driven by intelligent algorithms and advanced AI systems that granularly identify and sort each material,” Scoten explained. “This high-tech approach not only ensures that every item finds the right diversion path, but also optimizes recovery and minimizes contamination risks.”

Then comes recycling and repurposing— the heartbeat of the operation. Items that can be broken down are reprocessed into raw materials; others are cleaned, repaired, or creatively reimagined for second-life uses.

According to a recent analysis from Ecommerce News, between 22% to 44% of returned clothing is never resold— not because it’s damaged, but because the cost of inspecting and restocking it outweighs the margin. CheckSammy’s model tackles that head-on by designing infrastructure where sorting, recovery, and redistribution are built in, not bolted on.

“Recycling and repurposing are the heart of our mission,” Scoten said. “Turning what might be seen as waste into something truly valuable and sustainable.”

Finally, there’s the Track and Trace system, a full-chain visibility layer that logs every decision made along the return’s journey. The Track and Trace system enables ESG reporting, inventory planning, and supply chain insights— a proof that the sustainability promise is more than marketing.

From Obligation to Opportunity

What CheckSammy is doing isn’t just about optimization— it’s about reframing returns as a source of value, not loss. In a world where ESG targets are tightening, regulations have become more stringent, and consumers are watching closely, this shift isn’t optional.

But the road ahead is still long. As the Ellen MacArthur Foundation notes, the circular economy in retail is still in its infancy. While the idea of designing waste out of the system is gaining traction, most reverse logistics infrastructures were built for speed and scale, not for sustainability.

That’s why companies like CheckSammy are surfacing now. Not to patch holes in the old system, but to build new ones entirely.

“Embracing sustainable returns is not just a trend; it’s a necessary move toward responsible retailing,” said Scoten in a closing remark. “We’re building for a future where every return is a chance to recover— not just what was lost, but what we’ve been wasting all along.”

Tim Hortons Smile Cookie campaign raised record-breaking $22.6 million this year for over 600 local charities and community groups

Tim Hortons Hiring Sign (Photo: Dustin Fuhs)

Tim Hortons says a record-breaking $22.6 million was raised through the sales of Smile Cookies this year, supporting over 600 charities and community groups across Canada and in the United States.

Axel Schwan
Axel Schwan

“We’re so grateful for the outpouring of support for this year’s Smile Cookie campaign from Tims guests across Canada. Thanks to your incredible generosity we topped our previous Smile Cookie record,” said Axel Schwan, President.

“A huge thanks to every single Tim Hortons restaurant owner, team member and volunteer who collectively helped to bake and hand-decorate millions and millions of cookies. Your dedication and enthusiasm represents the kind of deep care for our local communities that Canadians can rely on from Tim Hortons.”

Tim Hortons Smile Cookie campaign raised record-breaking $22.6 million this year for over 600 local charities and community groups (CNW Group/Tim Hortons)
Tim Hortons Smile Cookie campaign raised record-breaking $22.6 million this year for over 600 local charities and community groups (CNW Group/Tim Hortons)

Since the first-ever Smile Cookie campaign in 1996, the annual charitable campaign has raised a total of more than $151 million for charities and community groups, which are selected every year by the company’s restaurant owners. Recipients include local hospitals, community care organizations, food banks and schools, said the company.

Restaurant owners will be presenting their charity partners with Smile Cookie cheques over the coming weeks.

For a full list of local charities and community groups benefiting from the annual Smile Cookie campaign, visit www.timhortons.ca/smile-cookie.

In 1964, the company’s first restaurant in Hamilton opened its doors. It is Canada’s largest restaurant chain operating in the quick service industry with nearly 4,000 restaurants across the country.

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Rotisseries Benny Debuts in China via Foodtastic Deal

Peter Mammas, President and CEO of Foodtastic, left, traveled to Shanghai in April (2025) with Jacques Houle, right, CEO of NGU-Group, to finalize the signing of a development agreement between the two entrepreneurs to develop Benny Rotisseries, a Foodtastic restaurant chain, across China. NGU-Group will open its first two establishments in Shanghai this fall. PHOTO: Foodtastic

Canadian restaurant franchisor Foodtastic has signed an exclusive franchise development agreement with NGU-Group for the expansion of Quebec-based Rotisseries Benny across Asia, starting with China. The deal marks a milestone in Canadian restaurant history, as Benny becomes the first Quebec restaurant chain to establish a national presence in China.

The first two locations are set to open this fall in Shanghai, one of the largest and most dynamic cities in the country. With long-term ambitions to expand across China, NGU-Group’s goal is to introduce the Benny brand — known for its slow-roasted chicken, bold BBQ sauces, and classic Quebec poutine — to millions of new consumers.

Quebec Roots, Global Ambitions

Rotisseries Benny was founded in 1960 by a family of poultry farmers and has grown to become a Quebec institution. The restaurant chain built its name on a signature offering of juicy rotisserie chicken, savoury sauces, and a fast-service model ideal for families and working professionals. Its popularity among generations of Quebecers laid the foundation for what is now a major international push.

In 2019, Benny was acquired by Foodtastic, a rapidly expanding Canadian franchisor based in Quebec. Foodtastic has since modernized and scaled the brand, while retaining its original recipes and values. The company now oversees a portfolio of 27 brands, including Second Cup, La Belle et La Bœuf, Freshii, Monza, Quesada, and Pita Pit, operating over 1,200 locations across Canada.

A Veteran of the Chinese Market

The strategic partnership in China is led by Jacques Houle, President and CEO of NGU-Group. Based in Boisbriand, Quebec, Houle is a seasoned entrepreneur with over 30 years of business experience in China. He is best known for introducing high-quality imported goods into North America, including Forno, a brand of luxury kitchen appliances distributed widely across the continent.

“For more than half a century, Quebecers have faithfully and regularly returned to Benny for their delicious chicken, savory BBQ sauces, legendary poutine, and extensive menu,” said Jacques Houle. “I myself became a loyal customer years ago. Having worked with China for over 30 years, I have seen that the Chinese have a great love for roasted chicken, and I developed the conviction that they would absolutely love our style of chicken – the way we have adopted rotisserie cooking in Quebec and the types of BBQ sauces we have developed over the decades. And Benny has mastered these recipes throughout its history.”

Houle’s deep understanding of China’s business environment and consumer habits gives NGU-Group a strategic edge. He emphasized that China’s vast geography — comprising 1.4 billion people, 620 cities, 262 airports, and over 5,000 train stations — presents unparalleled opportunity for growth.

Building a National Footprint

NGU-Group plans to develop a robust franchise network across China, leveraging local knowledge, operational expertise, and strong brand identity. The company will start with flagship locations in Shanghai to build awareness and establish credibility before scaling to other cities.

“Driven by a passion for hospitality and food, and committed for the long term, NGU-Group plans to build a strong franchise network across China — offering Chinese consumers the premium roasted chicken experience that Quebecers have delivered and enjoyed for over 60 years,” said Houle.

The company is aiming to differentiate itself by importing not only its core product offering, but also its culture of hospitality and emphasis on quality.

Market Ready for Quebec’s Favourite Chicken

Peter Mammas, President and CEO of Foodtastic, recently travelled to Shanghai to assess market readiness and meet with NGU-Group’s team.

“We’re very excited to have joined forces with Jacques Houle and his team to bring the Benny experience to customers in China,” said Mammas. “I just returned from a visit to Shanghai and saw firsthand how ripe and open the market is to our rotisserie-style menu. We are confident that customers across China will appreciate the traditional recipes that we and the original founders have carefully crafted over the years.”

The collaboration will see Foodtastic supporting NGU-Group with brand direction and product integrity, while NGU-Group handles franchise development, market adaptation, and operations on the ground.

A Bold New Chapter for Benny and Foodtastic

Foodtastic’s international expansion strategy is taking shape as the company looks beyond Canada to new markets hungry for authentic and established restaurant concepts. The Benny announcement is a flagship moment, underscoring Foodtastic’s ambitions to become a global player in the food service industry.

“Rotisseries Benny holds a special place in the hearts of many Quebec families,” said Mammas in a statement. “Bringing that tradition to a global audience is an exciting next chapter for the brand.”

As NGU-Group prepares to launch in Shanghai later this year, the broader Canadian restaurant industry will be watching closely. If successful, the move could open the door for more homegrown restaurant concepts to scale internationally, particularly in high-growth markets like China.

About Foodtastic

Headquartered in Quebec, Foodtastic is one of Canada’s leading restaurant franchisors. With over 1,200 locations and a portfolio of 27 brands, the company has become a significant force in the Canadian restaurant landscape. Its strategy focuses on combining local brand heritage with operational scale, enabling the growth of both regional favourites and national powerhouses.

Through bold leadership, strategic partnerships, and an eye for innovation, Foodtastic continues to grow its influence both at home and abroad.

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Pharmacy Brands Canada expands to 250th location

Chatham's Value Drug Mart - Chatham, Ontario (CNW Group/Pharmacy Brands Canada)

Pharmacy Brands Canada has opened its 250th banner location in Canada, marking a major milestone for the organization.

“This significant expansion reflects our commitment to delivering accessible, high-quality healthcare services to communities nationwide. We are proud to partner with all our member locations—providing the tools, resources, and dedicated support they need to achieve their individual goals,” said the company in a news release.

“Our expansion in Ontario continues with the official opening of the first Value Drug Mart in the province—a trusted and historic brand well-established in Western Canada—and the introduction of the Peoples Pharmacy banner. These new additions strengthen our presence in Ontario and reinforce our dedication to serving Canadian patients with excellence.”

“Our banner members are passionate and deeply committed to patient care, and we are honoured to reach this milestone with them as partners in this journey,” said Jon Johnson, CEO of Pharmacy Brands Canada. “We look forward to continuing to grow and serve our communities with the utmost care and professionalism.”

With a robust network of 250 locations now spanning coast to coast, Pharmacy Brands Canada said it proudly showcases its enduring dedication to fostering innovation, upholding excellence in healthcare delivery, and maintaining a deep-rooted commitment to the sustained success of independent pharmacies across the nation.

“We are also proud to be a Canadian company that partners exclusively with Canadian-owned wholesalers. We look forward to continuing to support our pharmacy owners and the patients they serve from coast to coast,” it said.

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Canadians and Americans Report Rising Prices and Concerns

PHOTO: THE KITCHN

A new survey conducted by Leger between May 2 and May 4, 2025, reveals mounting concerns among Canadians and Americans regarding rising consumer prices, largely attributed to the ongoing trade tensions and tariffs imposed under the Trump administration. The survey provides insights from 1,626 Canadian and 1,014 American respondents, offering a detailed snapshot of shifting consumer sentiment.

An overwhelming 78% of Canadians surveyed believe that consumer prices have increased in recent weeks, marking a four-percentage-point increase from the prior wave of the study. Regional differences were evident, with Quebec respondents most likely to report rising prices at 85%, followed by Ontario at 78%. The perception was lowest in Alberta, where 70% agreed prices had increased. Both men and women shared similar views, with women slightly more inclined to note price hikes (81%) compared to men (76%).

At the same time, a growing number of Canadians are turning to locally made products, with 73% reporting an increase in purchases of Canadian-made goods. The trend was strongest among voters aligned with the Liberal Party (86%) and Bloc Quebecois (85%), compared to 62% among Conservative Party supporters.

Additionally, Canadian consumers are taking tangible steps to reduce their dependence on U.S. goods. The study found 67% have decreased their in-store purchases of American products, 63% have reduced online purchases, and 54% have bought fewer products in general on the Amazon platform. Notably, 50% reported cutting back on visits to American fast-food chains, and 45% said they had reduced spending at American-owned retail chains.

Americans Also Feel the Squeeze

South of the border, 73% of Americans reported noticing increased prices, up four percentage points since the previous survey wave. Political affiliation played a noticeable role: 88% of Democrats perceived price hikes, compared to just 54% of Republicans. Regionally, price perception was consistently high across the U.S., ranging from 67% in the Midwest to 75% in the Northeast and South.

The impact of tariffs is not only being felt at the checkout counter. Job security fears are climbing sharply among American workers. Forty-six percent of employed Americans are worried about losing their jobs within the next year, a five-percentage-point increase. Of those, 22% are very concerned. This contrasts with Canadian workers, where 38% expressed concern.

Support and Concern Over Tariff Measures

Despite the challenges, Canadians broadly support their government’s response to U.S. tariffs. The survey showed that 69% of Canadians support a dollar-for-dollar retaliatory approach, with strong backing from Bloc Quebecois and Liberal voters. Conversely, 18% of Canadians oppose retaliatory tariffs.

However, Canadians are deeply pessimistic about the potential economic fallout. A staggering 83% believe Trump administration tariffs will negatively affect Canada’s economy, while only 8% believe the impact could be positive.

In the United States, opinions on the effects of tariffs on the domestic economy are more divided. Fifty-two percent of Americans view the tariffs as having a negative impact, while 29% believe they will benefit the U.S. economy.

Personal Financial Impact Looms Large

The perception of personal financial strain is acute. In Canada, 89% of respondents believe the tariffs will affect their personal finances, with 28% forecasting a major impact. American respondents were slightly less concerned, though still high, with 82% expecting some level of personal financial impact.

Living paycheque to paycheque remains a pressing issue. In Canada, 44% of respondents reported this reality, with higher rates in Manitoba/Saskatchewan (54%) and Alberta (50%). In the U.S., the figure rose to 55%, with especially high concern in the South and West regions.

Economic Fears Mount Amid Uncertainty

Beyond immediate financial worries, long-term fears about the overall health of the economy are intensifying. Half of Canadian respondents believe the country is already in a recession, a perception that is particularly acute in Ontario (55%) and among Canadians aged 35 to 54 (56%). This economic pessimism also crosses into the United States, where 52% of Americans share the belief that the U.S. economy is in recession. Notably, the political divide is stark: 70% of Democrats believe the U.S. is in recession compared to just 34% of Republicans.

Adding to the unease, job security concerns are escalating. In Canada, 38% of employed respondents expressed worry about potential job loss, with 13% stating they are very concerned. American workers expressed even higher levels of anxiety, with 46% fearing job loss and over one-fifth indicating severe concern.

These figures reflect an atmosphere of heightened economic vulnerability on both sides of the border. Consumers and workers alike are bracing for potential economic headwinds, with many adjusting their spending behaviours and contingency plans accordingly. As inflationary pressures persist and the tariff dispute shows no immediate resolution, the outlook remains clouded by caution and a lack of confidence in economic stability.

Conclusion

As tariffs and trade tensions continue to escalate, consumers on both sides of the border are feeling the pressure in their wallets and their confidence in the broader economy. The data suggests that Canadians, in particular, are actively shifting their buying habits away from American products and toward domestic alternatives. With price perceptions and job security concerns rising, this evolving landscape may significantly alter the retail and economic environment in both nations.

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Home Hardware Stores Limited announces new Chair of the Board

Julie Pouliot, Chair of the Board, Home Hardware Stores Limited, Ian White, President and CEO, Home Hardware Stores Limited and Christine Hand, Former Chair of the Board, Home Hardware Stores Limited (CNW Group/Home Hardware Stores Limited)

Home Hardware Stores Limited, Canada’s largest Dealer-owned home improvement retailer, has appointed Julie Pouliot as Chair of the Board. She succeeds Christine Hand, who has retired after 22 years of service on the Board, including 13 years as Chair.

Ian White
Ian White

“We are fortunate to have someone of Julie’s experience and commitment as Chair of our Board,” said Ian White, President and CEO.

“Her in-depth knowledge of our Dealer network—the foundation of our business— and strong operational background position her well to provide leadership in shaping Home Hardware’s next chapter of strategic growth and development.”

The company said Pouliot is a seasoned industry expert with over 22 years in the home improvement retailing sector, owning and operating three locations in northern Ontario. Pouliot has served on the Board of Directors for 10 years, in positions such as Chair of the Corporate Governance and Nominating Committee and Chair of the Human Resources and Compensation Committee.

“I am honoured that the Board has put their trust in me to lead the company at such a pivotal moment in Home’s history,” said Pouliot. “As a genuinely Canadian company known for exceptional customer service and a deep commitment to local communities, I believe that (the company’s) strong track record of success will continue as we focus on the needs of our Dealers and customers from coast to coast.”

“We are grateful to Christine Hand for her vision, wisdom and steady guidance,” said White. “Home Hardware has immensely benefited from her many contributions to the Home Hardware enterprise, and we wish her all the best in her retirement from the Board.”

Founded 60 years ago in St. Jacobs, Ontario, the company is Canadian and the country’s largest Dealer-owned and operated home improvement retailer with more than 1,000 stores operating under the Home Hardware, Home Building Centre, Home Hardware Building Centre and Home Furniture banners.

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Rocky Mountain Bicycles Acquired by Canadian Group

Photo: Rocky Mountain Bicycles

Rocky Mountain Bicycles, one of Canada’s most recognized mountain bike manufacturers, has entered a new era following its acquisition by Chaos Sports Inc., a group of four Canadian entrepreneurs. The new ownership group has pledged to honour the legacy of the West Coast brand while rebuilding its global footprint and resuming its R&D operations in North Vancouver—the birthplace of modern freeride mountain biking.

The acquisition marks a turning point for the 43-year-old company, which filed for creditor protection in late 2024 amid a combination of financial and operational challenges. The transition is being framed as both a return to Rocky’s roots and a move toward long-term sustainability under experienced Canadian leadership.

Returning to the North Shore

As part of the revitalization effort, Rocky Mountain will re-establish its research and development hub in North Vancouver. This move signals a homecoming for the brand, which owes much of its international reputation to the challenging terrain and mountain biking culture of British Columbia’s North Shore.

The new owners have stated that the company’s rider-first design ethos and deep integration with the trail-building and mountain biking communities will remain central to its mission. In addition to investing in new product development, the group has reaffirmed its commitment to the performance and durability standards that have defined Rocky’s bikes for decades.

Photo: Rocky Mountain Bicycles

Meet the New Owners: Canadian Expertise in Outdoor and Distribution Sectors

Chaos Sports Inc. brings together four seasoned professionals from Canada’s outdoor and sporting goods industries, each contributing a unique set of skills that align with the needs of Rocky Mountain Bicycles.

Jonathan Bourgeois is known for co-founding Raccoon Skis and is a partner at Maui Bikes, a Quebec-based e-bike company. He brings deep experience in product innovation and outdoor culture, which will be critical as Rocky Mountain looks to refresh its lineup and expand into new markets.

Christian Thibert serves as president of Thibert Inc., a major player in North American distribution. His extensive background in logistics and retail strategy is expected to strengthen Rocky Mountain’s operational foundation and support its ambitions for scaled international growth.

Patrick St-Denis brings brand development expertise shaped by roles at Oakley and The North Face. His understanding of global branding and consumer engagement will be instrumental in modernizing Rocky Mountain’s marketing approach while preserving its core identity.

Jean-François Grenache rounds out the team with a strong reputation for turning around brands in challenging markets. His leadership experience is expected to play a key role in revitalizing Rocky Mountain’s business operations post-restructuring.

Together, the ownership group aims to restore stability, reinforce the company’s Canadian roots, and position the brand for long-term success in the global cycling industry.

From Grassroots Beginnings to Global Influence

Founded in 1981, Rocky Mountain Bicycles has played a pivotal role in the evolution of mountain biking in Canada and abroad. Its origins trace back to 1978, when three cycling enthusiasts—Grayson Bain, Jacob Heilbron, and Sam Mak—began modifying Nishiki road bikes to handle the demanding trails of the British Columbia backcountry. Collaborating with frame builder Tom Ritchey, they launched Canada’s first purpose-built mountain bike, the Sherpa, in 1982.

Over the following decades, Rocky Mountain became synonymous with innovation and performance. Milestones included the 1989 launch of the Stratos, its first aluminum production bike, and the 1993 creation of Race Face Bicycle Components to support high-performance cycling parts. Technologies like the Ride-9 geometry adjustment system and RTC (Race Tuned Concept) reinforced the brand’s image as a leader in performance customization.

Rocky Mountain was acquired by Quebec-based Procycle Group in 1997. Although it maintained its Vancouver-based operations, the acquisition allowed for expanded distribution and manufacturing capabilities. In 2018, Procycle rebranded itself as Rocky Mountain to unify its identity and simplify marketing efforts globally.

Despite efforts to streamline operations, the company faced mounting challenges in the years that followed—particularly in the post-pandemic market environment.

Photo: Rocky Mountain Bicycles

Financial Crisis and CCAA Filing

On December 19, 2024, the company’s parent entity, RAD Industries Inc., filed for protection under Canada’s Companies’ Creditors Arrangement Act (CCAA). With debt totalling approximately CAD $70 million, the filing marked a critical juncture in the company’s history.

Two key factors contributed to Rocky Mountain’s financial instability:

  1. Supply Chain Disruptions During the Pandemic: While demand surged for outdoor recreation during the COVID-19 pandemic, supply chain breakdowns hindered Rocky Mountain’s ability to source critical components. This imbalance led to soaring production costs.
  2. Post-Pandemic Market Decline: As demand normalized, bicycle prices dropped significantly. Combined with earlier inflated production costs, the company’s profit margins deteriorated rapidly.

In response to these pressures, Rocky Mountain implemented workforce reductions, including layoffs at its North Vancouver headquarters. Nonetheless, the company maintained operational continuity for warranty claims, technical support, and parts during the restructuring period.

Court Oversight and Strategic Sale

The CCAA proceedings were overseen by the Superior Court of Québec (Commercial Division), with Ernst & Young appointed as the court monitor. Under the court-supervised Sales and Investment Solicitation Process (SISP), Rocky Mountain actively sought buyers and investors to secure a viable future.

The sale to Chaos Sports Inc. was finalized in May 2025. The group’s bid was selected for its alignment with the brand’s identity, experience in outdoor and cycling sectors, and commitment to revitalizing operations in British Columbia.

Looking Ahead: A Canadian Comeback

The new owners have not released detailed financial terms of the transaction, but have confirmed that the brand will continue to operate under the Rocky Mountain name. Immediate priorities include restoring the North Vancouver R&D centre, stabilizing supply chains, and building global partnerships.

The acquisition signals a renewed focus on product innovation, grassroots engagement, and expansion into international markets where demand for high-performance mountain bikes remains strong. With a foundation built on trail-tested durability, Canadian identity, and a loyal rider community, Rocky Mountain Bicycles now enters a new era with ambitious plans to ride further and faster than ever before.

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FiiZ Drinks Launches in Canada with Dufferin Mall Store

FiiZ Drinks at Dufferin Mall in Toronto. Photo: Craig Patterson

FiiZ Drinks, the Utah-based soda chain known for its highly customizable “dirty soda” creations, has officially made its Canadian debut at Toronto’s Dufferin Mall—and it’s only the beginning. Founder Brands, which owns the exclusive Canadian rights to the brand, plans to open up to 100 FiiZ locations over the next 10 years through a franchise-based model.

“This is a category that’s already buzzing on social media in the U.S., especially with Gen Z and millennials,” said Adam Corrin, Co-Founder of Founder Brands, in an interview with Retail Insider. “We saw a white space in the Canadian market—nobody’s doing custom soda here like this—and we knew we had something special.”

A Strategic First Location

The first Canadian FiiZ opened as a compact 200-square-foot kiosk at Dufferin Mall in west Toronto. Corrin said the location was chosen for its proximity to high schools, walkable traffic, and strong Gen Z demographics.

Adam Corrin

“There are three high schools within a five-minute walk and two more within ten minutes,” he explained. “We get this huge rush of students at lunch hour and again after school. And the mall employees have also become a core customer group for us.”

The small footprint is by design. “From a real estate model, we can go as small as 200 square feet or scale up to 1,200 square feet with drive-thru capability,” Corrin added. “Very few food and beverage brands can operate at that level of efficiency.”

A Category Poised for Canadian Growth

The “dirty soda” phenomenon—mixing traditional soft drinks with flavoured syrups, fruit purées, and cream—originated in Utah and has since gained massive popularity through platforms like TikTok. Although the trend is still in its infancy in Canada, Corrin sees parallels with other beverage waves that preceded it.

“Every five to seven years, we see a new movement in beverages,” he said. “It was boutique coffee shops, then smoothie bars, then bubble tea. Right now, dirty soda is the moment—and there’s no major competition for it in Canada yet.”

FiiZ already operates more than 70 locations in the U.S. and has developed a strong digital following that Corrin believes will translate well north of the border. “People are discovering the brand online through influencers or U.S. shows like Real Housewives of Salt Lake City, and now they can finally try it here.”

FiiZ Drinks at Dufferin Mall in Toronto. Photo: Craig Patterson

Franchise Model Tailored for Scalability

Founder Brands is looking to build the FiiZ footprint primarily through franchising. “We believe in the power of local ownership,” Corrin said. “Canadians want to support entrepreneurs in their own communities.”

With a labour-light operational model (requiring just two to three staff per location) and no need for hoods, grills, or fryers, FiiZ is appealing to landlords and franchisees alike. “It’s incredibly scalable,” Corrin explained. “And our franchisees can feel confident in bringing something unique to their neighbourhood.”

Corrin noted that while additional corporate-owned stores are likely, the national rollout will be “largely franchisee-led.”

Menu at FiiZ Drinks, Dufferin Mall in Toronto. Photo: Craig Patterson

Fast, Fun and Instagrammable

One of FiiZ’s key selling points is speed: the average time between placing an order and receiving a drink is under one minute. “That’s almost unheard of in the food and beverage space,” said Corrin. “It makes us ideal for mall kiosks, events, and even high-traffic transit locations.”

FiiZ also plays strongly into the social media culture that drives Gen Z trends. “These drinks are fun, colourful, and unique. Customers are constantly taking selfies or posting their drinks,” he said. “It’s organically Instagrammable, which is powerful marketing.”

Some of the most popular drinks include the “Sharks in the Water” (which features gummy sharks), “Over the Rainbow” (topped with rainbow ribbon candy), and “Frozen Hot Chocolate.” Corrin hinted that a hot drink lineup is also in development.

Photo: FiiZ Drinks

A Taste of Canada

While FiiZ’s base menu is consistent across markets—offering sodas like Coke, Dr Pepper, Mountain Dew, and Sprite with flavour add-ins—there is room for Canadian creativity.

“We’re using an 80/20 model,” Corrin said. “Eighty percent of the menu will be standardized across North America, but 20 percent will be locally tailored.”

That could mean a Toronto Raptors-inspired drink, flavours named after Canadian icons like Celine Dion, or even something “a little cheeky” like a maple-bacon soda. “We want to have fun with it,” Corrin added. “This is a joyful brand.”

FiiZ Drinks at Dufferin Mall in Toronto. Photo: Craig Patterson

Beverage Technology and Customization

Despite its novelty, the technology behind FiiZ’s drinks is straightforward. “We’re not locked into exclusive partnerships with Coke or Pepsi,” Corrin explained. “That gives us the flexibility to offer a variety of base sodas.”

Each drink is handcrafted by a “mixologist,” layering the soda base with flavours, creams, purées, and garnishes. 

“There’s real complexity to the drinks,” said Corrin. “It’s not just a lime wedge in your Coke.”

Customization is a cornerstone of the FiiZ model. While most early customers order from the chef-designed menu boards, Corrin expects more creative combinations to emerge as Canadian customers get more familiar with the offerings.

Opportunities in Non-Traditional Venues

Corrin also sees potential for FiiZ to expand beyond traditional retail spaces.

“University campuses, airports, and sports arenas are all on our radar,” he noted. “We already have relationships with non-traditional operators like Aramark and Sodexo.”

According to Corrin, some universities have surveyed students about what food and beverage brands they’d like to see on campus—and dirty soda was one of the most requested categories. “That’s an amazing signal,” he said. “It shows the demand is already here, even if the product isn’t yet.”

Photo: FiiZ Drinks

Landlord Appeal and Flexibility

FiiZ is turning heads among commercial landlords as well. Corrin said property owners appreciate the minimal build-out requirements and the flexibility of the concept.

“There’s no need for venting, hoods, or grills, which makes it easier and faster to install,” he said. “Landlords are excited because we can activate smaller spaces and drive incremental traffic.”

Founder Brands’ Broader Vision

FiiZ joins a growing portfolio at Founder Brands, which also operates the Canadian rights for PayMore (a tech resale franchise), Gem Gallery (a jewellery concept), and Graze (a premium charcuterie box brand).

“We’re focused on building unique, under-served concepts in Canada,” said Corrin. “And we’re always on the lookout for the next great opportunity. If you have ideas, we’re listening.”

For now, the focus is on scaling FiiZ’s presence and supporting early franchisees. “We’re excited to bring this fresh new experience to more Canadians,” Corrin concluded. “And we’re just getting started.”

More from Retail Insider:

Cineplex reports strong Q1 2025 results with $264.3M revenue, record concessions, and 38% surge in media sales

Cineplex Junxion at Erin Mills Town Centre (Image: Erin Mills Town Centre)

Cineplex Inc. has released its financial results for the three months ended March 31, 2025.

Q1 2025 Highlights:

  • Entertained 8.4 million moviegoers and delivered $264.3 million in revenue
  • Delivered a record Q1 concession per patron (CPP) of $9.13
  • International programming represented 14.7% of Q1 box office, outperforming the domestic market
  • Impressive return of cinema advertising contributing to a 38% increase in media revenues and a Q1 cinema media per patron of $2.04
  • Increased Digital-Place-Based Media revenue by 26.5%
Ellis Jacob

“While the first quarter landed softer than expected due to March performance, the success of A Minecraft Movie at the start of the second quarter, paired with the optimism following CinemaCon, has energized the exhibition industry,” said Ellis Jacob, President and CEO, Cineplex. 

“A highly engaged cinema audience coupled with a steady and predictable film slate is driving interest and investment from advertisers leading to a 38% growth in cinema media revenue. Our digital media business revenue grew by 26.5%, reaping the benefits of our expanded and established digital out of home national mall network, paired with project revenue growth.

“We generated record quarterly Location-Based Entertainment (“LBE”) revenue of 10.5% over the prior year, with the addition of three new locations at the end of 2024. 

“With the impacts of the writers’ and actors’ strikes behind us in the first quarter, we’re excited by the robust and diverse film slate moving forward. The April box office delivered a remarkable 76% growth over the previous year. 

“The breadth of major releases ahead is building meaningful momentum and reinforcing confidence across the industry. The growth and outlook of our industry positions us to return meaningful value to shareholders.”  

Cineplex is a top-tier Canadian brand that operates in the Film Entertainment and Content, Amusement and Leisure, and Media sectors. Cineplex offers a unique escape from the everyday to millions of guests through its circuit of 172 movie theatres and location-based entertainment venues. In addition to being Canada’s largest and most innovative film exhibitor, the company operates Canada’s favourite destination for ‘Eats & Entertainment’ (The Rec Room), complexes specially designed for teens and families (Playdium), and an entertainment concept that brings movies, amusement gaming, dining, and live performances together under one roof (Cineplex Junxion).

It also operates successful businesses in cinema media (Cineplex Media), digital place-based media (Cineplex Digital Media or CDM), alternative programming (Cineplex Events) and motion picture distribution (Cineplex Pictures).

Cineplex is a partner in Scene+, Canada’s largest entertainment and lifestyle loyalty program.

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