A cloud of uncertainty looms: Conference Board of Canada

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January 24, 2025

Following an overall sluggish 2024, the Canadian economy is poised for a stronger performance this year, as lower borrowing costs encourage consumer spending and business investment to pick up, according to new research from The Conference Board of Canada.

Canada’s GDP is forecast to increase by 1.5 per cent in 2025 before increasing a further 1.9 per cent in 2026.

“While declining interest rates have alleviated some pressure, uncertainty surrounding the trade environment and the impact of weaker population growth are weighing on growth prospects,” said Cory Renner, Associate Director, Economic Forecasting at The Conference Board of Canada.

“Weak population growth will have wide ranging impacts and re-exacerbate labour challenges, reducing the governments’ tax base.”

The Conference Board said housing affordability remains a pressing issue, but the federal government’s sharp reduction in immigration targets will provide some relief. Falling household formations, combined with efforts by provincial governments to support residential construction, are also expected to help ease supply pressures in the housing market over the coming years.

“In the United States, after a year of unexpectedly strong economic growth, the economy is projected to cool in 2025. Employment growth picked up in the final quarter of 2024, though the labour market is set to moderate. Export prospects are a bright spot, but policy unpredictability under the Trump administration poses significant downside risks. The U.S. economy is forecast to expand by 2.0 per cent in 2025,” said the Conference Board.

“A weaker Canadian dollar and strong demand from the U.S. should provide a positive environment for exporters, however, the threat of a 25 per cent in tariffs makes the outlook for trade highly uncertain.

“The sudden slowdown in population growth will have significant impacts on Canada’s labour market. A steep decline in labour force growth, combined with a strong demand for labour, will push Canada’s unemployment rate lower and cause labour shortages to re-emerge. Employment growth is projected to remain subdued in the near term.”

The Conference Board said declining interest rates will help stimulate investment in 2025. However, with rates still above neutral levels, the recovery in business investment is projected to be only partial. Investor caution is being amplified by Trump’s tariff threats. Despite these challenges, there are some areas of optimism, particularly within Canada’s growing electric vehicle sector.

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PetParker Canada plans expansion after successful inaugural year (Video)

By

Mario Toneguzzi

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January 24, 2025

Vancouver-based PetParker Canada, a leader in pet safety and hospitality, is set to expand its footprint nationwide in 2025 following an exceptional first year of operation.

With an estimated 38% of Canadian households including at least one dog, the company aims to enhance accessibility and convenience for pet owners by increasing its presence in retail, hospitality, and public venues across Canada, said the company.

PetParker Canada provides and operates a network of innovative, secure, and app-accessible pet hospitality stations for retail, hospitality, and public spaces where pet owners visit, shop, and dine. By promoting a safe and trusted alternative to unsupervised pets on sidewalks, at building entrances, and inside vehicles, PetParker is leading the way in creating pet-friendly communities that are welcoming and safe for all, explained the company.

“We have made significant investments to adapt this proven solution to meet Canadian standards and deliver exemplary service to our stakeholders. Our goal is to transform how pet guardians are accommodated in public spaces and to help businesses and venues embrace the understanding that for many shoppers and guests, pets are family. As we enter our second year, we are exploring partnerships and investments to unlock growth opportunities across Canada and support the global expansion of the PetParker network to the U.S. and other parts of the world,” said Adi Kabazo, CEO of PetParker Canada.

PetParker said its first year included testing at nearly two dozen Metro Vancouver locations spanning grocery stores, shopping centres, a community centre, and other facilities.

“PetParker has significantly enhanced the experiences of thousands of pet owners. The service provides a safe and convenient solution that improves accessibility for consumers while reducing the risk of animal-related conflicts and accidents. A survey conducted in late 2024 revealed that 95% of PetParker users reported greater flexibility in combining activities with their daily walks. PetParker’s app-operated and monitored pet safety stations allow pet owners to shop and run errands with peace of mind, knowing their companions are secure and comfortable,” noted the company.

It said the survey results also highlighted several key advantages for businesses that offer the free PetParker amenity:

Enhanced reputation: 93% of pet owners view these locations as more community-oriented; 94% consider them pet-friendly.
Loyalty boost: 89% of pet owners include these venues in planned visits; 93% incorporate them in spontaneous stops.
Transformed experiences: Numerous users have shared personal stories illustrating how PetParker has enhanced their experiences, influenced their shopping preferences, and increased visit frequency. These testimonials are available on the company’s website.

PetParker said a notable achievement was its successful eight-month pilot program at Granville Island, a Vancouver landmark. The pilot program reduced pet-related safety concerns and improved visitor accessibility. The service’s renewal for 2025 underscores its role in enhancing safety and accessibility for locals and visitors shopping at the iconic Public Market and Net Loft Shops, it said.

“PetParker has been a welcome addition to Granville Island. It has created a more inclusive and inviting experience for pet owners, some of whom are international visitors travelling with their pets. It’s a wonderful amenity that aligns with our commitment to fostering a vibrant, safe, and accessible shopping and dining destination,” said Tom Lancaster, General Manager of Granville Island, owned by the Federal Government and managed by Canada Mortgage and Housing Corporation.

“PetParker unlocks a new emotional dimension for customer loyalty in retail, especially with the rise of pet ownership and the evolving roles of pets in Canadian households. Consumers want to engage with businesses that value their companions and prioritize safety and inclusivity,” said Andrew Sharpe, Chief Executive Storyteller at Brandspank, a boutique retail consultancy firm. “Pet owners form a tightly connected market segment that shares information. Shopping destinations accommodating these needs will likely benefit from positive word of mouth, increased loyalty, longer dwell times, and higher spending.”

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Aramark Canada pledges 25% cut in food-related emissions by 2030, introduces “Coolfood Meals” (Video)

By

Mario Toneguzzi

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January 24, 2025

Aramark Canada, one of the country’s largest food service providers, has announced its pioneering step as the first Canadian contract catering company to commit to the Coolfood Pledge, a science-based target to reduce food-related greenhouse gas (GHG) emissions by 25 per cent by 2030.

The move represents a deeper involvement with the World Resources Institute’s Coolfood initiative, which helps the food industry slash GHG emissions in line with cutting edge climate science, said the company.

This initiative is a cornerstone of Aramark’s sustainability strategy, “Be Well. Do Well,” aimed at creating a positive impact on both people and the planet. The move bolsters Aramark’s global sustainability efforts and advances its commitment to setting science-based targets, including its path to net-zero emissions by 2050; since nearly half of the company’s greenhouse gas emissions come from the food it purchases and serves, it said.

“Since we introduced WRI’s Coolfood Meals program to our Higher Education partners three years ago, we have seen the demand for climate-friendly and plant-forward meal choices continue to grow across multiple business segments,” said Michael Yarymowich, Director of Sustainability at Aramark Canada. “Signing the Coolfood Pledge is the next step in our collaborative partnership with WRI to significantly reduce GHG emissions, providing our teams with a clearly defined goal, while at the same time underlining our commitment to fighting climate change.”

Aramark Canada said it has been serving low carbon certified Coolfood meals in select universities since 2022. These low carbon meals are third party verified by WRI’s experts and allow diners to quickly identify options that are delicious and better for the planet. The success of these offerings has paved the way for introducing Coolfood Meals to hundreds of additional Canadian locations, making it even more convenient for guests to make climate-friendly food choices in Higher Education, Business Dining, and Healthcare dining facilities across Canada through 2025 and beyond, it explained.

Aramark said the announcement builds on its existing Coolfood program and partnership with WRI. The company currently offers more than 3,000 Coolfood meals across more than 1,000 accounts in the United States and in 2022 became the first contract caterer in the US to sign the Coolfood Pledge, thereby establishing a bold standard for reducing food-related emissions within the industry.

“With its enormous reach, Aramark’s commitment to cut food’s climate impact sends a message to the entire industry that this is the future of dining,” said Jenny Arthur, Head of Coolfood at World Resources Institute. “We’re excited about the positive feedback from Aramark’s consumers, too. It goes to show that sustainable menu offerings can be as delicious and exciting as many classic dishes.”

For more information on Aramark Canada’s sustainability initiatives and to explore their ongoing environmental efforts, visit Aramark Canada’s Environmental, Social, and Governance page.

Coolfood is an initiative of the WRI that helps food-service organizations measure and reduce their food-related carbon emissions.

Aramark serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 15 countries around the world with food and facilities management.

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(Outdated) Peavey Mart to Close 22 Stores in Ontario and Nova Scotia

By

Craig Patterson

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January 24, 2025

Peavey Mart in Red Deer, Alberta (Image: Peavey Mart)

Editor’s note: Retail Insider learned over the weekend that all Peavey Mart stores are currently being liquidated with store closures planned.

Here is the article originally published in Retail Insider on Friday, January 24, 2025:

Peavey Industries LP, the company behind Peavey Mart, has announced plans to close 22 store locations across Ontario and Nova Scotia by the end of April 2025. The closures form part of a larger strategy to streamline operations and focus on long-term growth in response to changing market dynamics.

Peavey Industries’ says the store closures will optimize its retail footprint by focusing resources on higher-performing markets. The company has partnered with Gordon Brothers Realty Services, a global leader in restructuring and real estate advisory, to assist in the transition.

Doug Anderson, President and CEO of Peavey Industries, highlighted the importance of these changes, stating:

“The Canadian retail environment has faced considerable disruptions in recent years, and Peavey has not been immune to these challenges. These closures are a difficult but necessary step to stabilize and position our business for future growth.”

Supporting Employees and Communities

The closure of 22 locations will significantly impact employees and the communities that Peavey Mart has served for decades. Peavey Industries expressed its gratitude to its employees and acknowledged their invaluable contributions:

“To our employees, we cannot thank you enough for your hard work and passion. You have been the heart of Peavey Mart and leave behind a lasting legacy.”

The company says it is working with Gordon Brothers to ensure a smooth transition while providing support to employees and communities during this challenging period.

Commitment to Customer Experience

Despite the closures, Peavey Industries says it remains focused on delivering exceptional service to its customers. Jest Sidloski, Vice President of Customer Experience, reassured stakeholders of the company’s dedication:

“While these closures are necessary, we remain committed to providing the value-driven, reliable service our customers have come to expect. This is the beginning of a broader effort to strengthen our operations and adapt to better serve our communities in the years ahead.”

To maintain customer loyalty, Peavey Industries says it is enhancing its e-commerce platform and focusing on optimizing operations at its remaining stores.

Financial Backing to Support Restructuring

Peavey Industries has secured a CAD $155 million financing package from Gordon Brothers to provide the liquidity and operational flexibility necessary for its restructuring efforts. The package includes a $105 million revolving credit facility, a $30 million term loan, and a $20 million consignment program.

Karen Dilon, Chief Financial Officer of Peavey Industries, emphasized the importance of financial and vendor partnerships during this time:

“The support of our vendors and partners has been instrumental in helping us navigate this process. These strategic adjustments will enable us to build a more resilient business model that benefits all stakeholders.”

List of Affected Locations

The following Peavey Mart locations are scheduled to close by the end of April 2025:

Arnprior, ON
Bedford, NS
Bowmanville, ON
Brockville, ON
Chatham, ON
Collingwood, ON
Cornwall, ON
Goderich, ON
Grimsby, ON
Kingston, ON
Kitchener, ON
Lambeth, ON
Mount Forest, ON
New Liskeard, ON
Sarnia, ON
Smiths Falls, ON
St. Catharines, ON
St. Jacobs, ON
St. Thomas, ON
Sudbury, ON
Woodstock, ON
Uxbridge, ON

These closures follow earlier announcements regarding the Rockland and Hyde Park locations in Ontario.

Peavey Industries’ History of Serving Rural Communities

Founded in 1967 as National Farmway Stores in Winnipeg, Manitoba, Peavey Mart was rebranded in 1974. After becoming a Canadian-owned company in 1984, Peavey Industries expanded significantly across Western Canada.

The company made notable acquisitions in 2016, taking over the Canadian operations of Tractor Supply Company (TSC) and rebranding those stores under the Peavey Mart banner. In 2020, Peavey Industries acquired the Canadian master license for Ace Hardware, adding over 100 stores to its portfolio and broadening its reach across the country. That partnership ended in April of this year.

Looking Ahead: A Focus on Stability and Growth

The closures represent an important step in Peavey Industries’ larger strategy to create a more sustainable business model. The company says it remains committed to evaluating its operations, adapting to customer needs, and investing in key markets.

“We recognize this is a challenging time for our employees and customers,” Anderson said. “However, these steps are necessary to ensure a strong future for our company. We are committed to evolving and continuing to serve our communities with the same dedication that has defined Peavey Mart for decades.”

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Canadian Retail Sales Face Challenges Despite Black Friday Surge

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Retail Insider

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January 23, 2025

image - 2025-01-23T152541.830 — Black Friday signage. Photo: history.com

By J.C. Williams Group

November retail sales in Canada brought a mixed bag of results, with overall sales up 1.8% year- YOY, according to Statistics Canada. However, excluding automotive, food, and pharmacy sectors, (All Store Less Automotive, Food, and Pharmacies), the increase dwindles to a mere 0.1% YOY. This is a surprisingly low figure, especially considering the season typically associated with gift purchasing.

November 2024 was expected to be a robust month for retail sales in Canada, driven by several key factors:

Black Friday: This major shopping event fell in November, expected to boost sales significantly.
Taylor Swift in Toronto: The pop sensation’s concerts in Toronto were anticipated to spur consumer spending in related merchandise and tourism.
Early Holiday Shopping: Reports indicated that consumers were shopping earlier for the holidays, potentially spreading out the spending surge.

Despite these positives, the actual sales figures were underwhelming. Several factors contributed to this unexpected outcome.

Lost Cyber Monday: One significant factor was the timing of Cyber Monday, which fell in December this year, effectively removing its impact from November’s sales figures. This shift likely disrupted the momentum that typically follows Black Friday, resulting in a subdued sales performance for the month.
Canada Post Strike: The Canada Post strike created substantial hurdles for retailers and consumers alike. Shipping delays and supply chain disruptions meant that many online orders were either delayed or cancelled, leading to missed sales opportunities.
Weather Woes: November also saw major weather shifts across Canada. Harsh weather conditions likely deterred consumers from venturing out to main streets and shopping centres, further impacting retail foot traffic and sales.

The rate cut from the Bank of Canada in November was anticipated to boost consumer spending, particularly in higher ticket categories. However, the impact was minimal:

Furniture Stores: Down -0.1% YOY
Home Furnishings Stores: Down -3.2% YOY
Electronics and Appliances Stores: Down -2.9% YOY

Conversely, there was a notable boost in sales for Motor Vehicles and Parts Dealers (up 5.8% YOY), continuing the trend observed in October. This increase could be attributed to incentives aimed at clearing out older inventory to make way for newer models, as well as the rate cut affecting financing/lease rates.

The delayed impact of Cyber Monday might result in a sales lift in December, as consumers catch up on their holiday shopping. However, the impact of the US election will also undoubtedly have an effect, even before President-Elect Trump takes office. Currently, JCWG is thinking about:

Can December retail sales compensate for the lackluster performance in November?
Are US tariffs expected to be implemented on February 1 as predicted?
Is a trade war between Canada and the US anticipated by spring?
Which Canadian-made products are likely to receive the biggest boost?
How are YOU preparing for the anticipated changes in the cost of goods in Canada?

For support in developing strategies to navigate this uncertainty for Canadian retail in 2025, you can reach out to the team of retail experts at JCWG.

Retail Sales by Product Category, Same Month Comparison

Sales for the Month of November	Nov-24	Nov-23	YOY
All Stores	70,489,109	69,242,876	1.80%
Motor Vehicle and Parts Dealers	19,200,459	18,156,387	5.75%
Gasoline Stations	6,132,490	6,487,100	-5.47%
All Stores Less Automotive	45,156,160	44,599,389	1.25%
Food and Beverage Stores	12,760,194	12,300,370	3.74%
Supermarkets and Other Grocery Stores*	9,120,250	8,684,172	5.02%
Convenience Stores	660,848	662,780	-0.29%
Specialty Food Stores	856,422	879,308	-2.60%
Beer, Wine and Liquor Stores	2,122,674	2,074,110	2.34%
Health and Personal Care Stores	6,006,068	5,936,892	1.17%
All Stores Less Automotive, Food, and Pharmacies	26,389,898	26,362,127	0.11%
General Merchandise Stores	9,691,004	9,559,488	1.38%
Furniture, Home Furnishings, Electronic and Appliance Stores	4,466,890	4,564,763	-2.14%
Furniture Stores	1,307,437	1,308,784	-0.10%
Home Furnishings Stores	830,361	857,838	-3.20%
Electronics and Appliance Stores	2,329,093	2,398,142	-2.88%
Clothing and Accessories Stores	4,494,515	4,410,504	1.90%
Clothing Stores	3,497,671	3,434,886	1.83%
Shoe Stores	500,060	507,809	-1.53%
Jewellery, Luggage and Leather Goods Stores	496,784	467,809	6.19%
Sporting Goods, Hobby, Book and Music Stores	4,074,024	3,991,502	2.07%
Building Material and Garden Equipment	3,663,466	3,835,870	-4.49%
Miscellaneous Store Retailers	2,562,763	2,398,873	6.83%
Cannabis Retailers	452,848	428,981	5.56%

Retail Sales by Store Category, Year to Date Comparison

Year-to-Date Sales Ending November	Nov-24	Nov-23	YTD
All Stores	731,002,491	723,259,540	1.07%
Motor Vehicle and Parts Dealers	202,753,939	198,419,842	2.18%
Gasoline Stations	70,728,353	72,797,247	-2.84%
All Stores Less Automotive	457,520,199	452,042,451	1.21%
Food and Beverage Stores	140,008,747	138,259,075	1.27%
Supermarkets and Other Grocery Stores*	99,634,110	97,417,393	2.28%
Convenience Stores	7,890,225	8,173,174	-3.46%
Specialty Food Stores	9,618,894	9,277,361	3.68%
Beer, Wine and Liquor Stores	22,865,520	23,391,143	-2.25%
Health and Personal Care Stores	61,132,684	58,594,173	4.33%
All Stores Less Automotive, Food, and Pharmacies	256,378,768	255,189,203	0.47%
General Merchandise Stores	97,249,149	93,633,918	3.86%
Furniture, Home Furnishings, Electronic and Appliance Stores	38,884,376	39,401,525	-1.31%
Furniture Stores	12,740,925	13,089,985	-2.67%
Home Furnishings Stores	7,596,813	7,779,976	-2.35%
Electronics and Appliance Stores	18,546,640	18,531,562	0.08%
Clothing and Accessories Stores	37,137,333	36,963,179	0.47%
Clothing Stores	28,795,615	28,574,167	0.77%
Shoe Stores	4,330,182	4,419,102	-2.01%
Jewellery, Luggage and Leather Goods Stores	4,011,537	3,969,908	1.05%
Sporting Goods, Hobby, Book and Music Stores	40,342,706	41,508,425	-2.81%
Building Material and Garden Equipment	42,765,202	39,846,290	7.33%
Miscellaneous Store Retailers	26,293,819	24,560,644	7.06%
Cannabis Retailers	4,705,166	4,284,877	9.81%

Ecommerce Sales

	Nov-24	Nov-23	%
Ecommerce Sales, YTD	42,975,073	40,391,908	6.40%
Ecommerce Sales, YOY	5,250,354	4,935,028	6.39%

Regional Sales, Year to Date Comparison

Region	Year-to-Date, 2024	Year-to-Date, 2023	%
British Columbia	98,185,507	98,134,978	0.05%
Vancouver	49,023,116	48,517,529	1.04%
Alberta	94,367,215	93,275,485	1.17%
Prairies*	48,521,376	47,583,364	1.97%
Ontario	272,397,757	270,754,277	0.61%
Toronto	122,597,612	122,869,673	-0.22%
Québec	164,593,196	162,241,746	1.45%
Montréal	81,986,490	81,253,130	0.90%
Atlantic Canada	50,344,304	48,801,769	3.16%
Territories	2,593,136	2,467,921	5.07%

NATIONAL RETAIL BULLETIN

Thank you J.C. Williams Group for this report.

Simons Tops 2025 WOW Digital Study for Best Online Experience

By

Maya Johnson

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January 23, 2025

Simons Halifax Shopping Centre (Image: Nic Takushi / David Sobey Retailing Centre)

Leger, Canada’s largest homegrown market research and analytics company, has unveiled the results of its 2025 WOW Digital Study, a highly regarded annual analysis of online customer experience. The study evaluates Canadian retailers across various industries, spotlighting those that excel in delivering seamless and engaging online shopping journeys. This year’s report highlights Simons as the top-ranked retailer, showcasing its excellence in digital customer engagement.

A Comprehensive Look at the WOW Digital Study

The WOW Digital Study has become a key benchmark in Canada’s retail landscape, offering valuable insights into consumer perceptions of online experiences. Over 24,000 Canadians participated in the 2025 edition, evaluating 298 websites and mobile apps across 27 sectors. The comprehensive analysis measures a range of criteria, including ease of navigation, product selection, transaction efficiency, and delivery satisfaction.

Quebec City-based La Maison Simons emerged as the leader in this year’s rankings, achieving a remarkable score of 95.8. Other standout retailers include KaseMe, Mia Bijoux, and Latulippe, which also earned top spots with scores exceeding 92. These results underscore the growing importance of optimizing digital platforms to cater to evolving consumer preferences.

WOW Digital Top 12 Ranking for 2025

Here are the top 12 Canadian retailers that excelled in the 2025 WOW Digital Ranking:

La Maison Simons (95.8)
KaseMe (95.4)
Mia Bijoux (95.3)
Latulippe (92.9)
LEGO (92.7)
MAC (92.6)
SAQ (91.7)
Nike (91.0)
Chewy (90.9)
Shop Santé (90.8)
Aerie (90.7)
Mesbobettes (90.1)

These retailers have demonstrated excellence across various digital touchpoints, from user-friendly navigation to efficient delivery services. Their performance highlights a growing commitment to enhancing online customer satisfaction in an increasingly competitive market.

Digital Engagement Index: A New Metric for Measuring Success

In addition to ranking individual retailers, the WOW Digital Study introduces the Digital Engagement Index, a metric designed to assess user interaction with digital platforms. The index considers the proportion of online visitors engaging in eight key activities, including browsing, purchasing, and reviewing products, and the frequency of these interactions. Companies with higher engagement scores are recognized for successfully fostering deeper digital connections with their customers.

Top Industries for Digital Engagement

The 2025 study identified the industries with the highest user engagement scores, along with standout retailers in each category:

Natural Products and Supplements: GNC
Lottery and Gaming: Bet99
Convenience Stores: 7-Eleven
Grocery: Metro Online Grocery
Beauty: Aesop
Specialized Boutiques: Laura Secord
Clothing: Jack & Jones
Financial Institutions: National Bank of Canada
Food Delivery: Cook It
Telecommunications: Lucky Mobile

These results highlight the breadth of digital innovation across industries, with businesses striving to create user-friendly platforms that encourage frequent and meaningful engagement.

La Maison Simons: A Leader in Online Retail Excellence

Simons’ top ranking reflects its unwavering commitment to providing a best-in-class online shopping experience. With a score of 95.8, the Quebec-based fashion retailer continues to set the standard for digital retail in Canada. From its seamless website design to personalized customer service and efficient delivery, Simons has successfully blended traditional retail values with modern technological advancements.

This achievement is particularly significant in a post-pandemic world, where consumers increasingly rely on online platforms for shopping convenience. By prioritizing user experience and leveraging data-driven insights, Simons has cemented its position as a digital leader in the Canadian retail landscape. During the pandemic, the company also invested a fortune into its online business, including a new state-of-the-art distribution centre.

Emerging Trends in Digital Retail

The results of the WOW Digital Study reflect several key trends shaping the future of digital retail in Canada:

Personalization: Retailers like Mia Bijoux and Nike are using AI-driven tools to tailor product recommendations and enhance the shopping experience.
Seamless Omnichannel Integration: Brands such as LEGO and MAC have successfully merged their online and offline experiences, allowing customers to transition effortlessly between platforms.
Speed and Efficiency: Retailers including Latulippe and SAQ excel in delivering products quickly and reliably, a crucial factor in customer satisfaction.

These trends emphasize the importance of innovation and adaptability in maintaining customer loyalty and driving online sales.

Leger’s Contribution to Canadian Retail

As the largest Canadian-owned market research firm, Leger has been at the forefront of analyzing consumer behaviour and industry trends. With over 300 employees in eight offices across Canada and the United States, Leger combines extensive expertise with cutting-edge analytics to provide actionable insights for businesses.

The WOW Digital Study recognizes top-performing retailers and offers valuable benchmarks for those looking to improve their digital presence. By highlighting strengths and identifying areas for growth, Leger’s research serves as a catalyst for innovation in the retail sector.

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Moneris appoints Mia Huntington as Chief Sales & Marketing Officer

By

Mario Toneguzzi

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January 23, 2025

Moneris Solutions Corporation, a Canadian commerce leader, announced Thursday the appointment of Mia Huntington as its Chief Sales and Marketing Officer (CSMO). In this role, Huntington will lead the company’s sales and marketing organization and strategy with a focus on business growth and maximizing Moneris’ customer- and partner-centric relationships.

Moneris said Huntington is a payments industry veteran with experience leading product, sales, partnership and marketing teams at a regional and country level. Prior to joining Moneris, she was the Executive Vice President, Point-of-Sale Lending at Elavon, focused on developing commercial models and delivering compelling customer offerings including buy now, pay later solutions. She has held various senior executive positions, including General Manager of Elavon Canada, during her more than two decades in global payments and commerce. She is recognized as a leader that consistently delivers transformative results.

“We’re delighted to welcome Mia to the Moneris leadership team as our Sales and Marketing leader. Her deep payments and commerce expertise, strategic vision, and proven ability to deliver strong business results will help accelerate our ambition to empower all Canadian businesses with the innovative solutions they need to succeed,” said James Hicks, President and CEO, Moneris.

“A strong, knowledgeable leader, Mia understands the commerce needs of businesses large and small, and I know she will help us deliver differentiated, value-driven approaches to our clients and partners that will further Moneris’ leadership position.”

Throughout her career, Huntington has established herself as a dynamic, motivating, results-oriented leader that thrives in collaborative, fast-paced environments. In addition to her experience at Elavon, Huntington has held management roles in sales and marketing at InternetSecure, ICONIX and Unisys Canada, said Moneris.

Mia Huntington

“I’m honoured to join Moneris to take on this exciting role, leading the sales and marketing teams at Canada’s leading commerce company,” said Huntington.

“The organization has a strong track record as a brand Canadian businesses trust with their commerce solution needs. I’m eager to dive in with the teams, as we work to drive exceptional growth and deliver outstanding experiences to our clients and partners.”

Huntington was recently an Advisory Board Member with Women in Payments Canada and previously a Board Member at ACT Canada.

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Cluck Clucks brings its famous fried chicken and waffles to U.S. with 1st location in Texas

By

Mario Toneguzzi

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January 23, 2025

Cluck Clucks, the celebrated Canadian restaurant chain known for its crispy, fried chicken and fluffy golden waffles, recently made its highly anticipated U.S. debut in Sugar Land, Texas, marking a major milestone for the Toronto-based brand as it continues its rapid expansion across North America.

The company said it has earned a cult following in Canada, where it currently operates six locations across the Greater Toronto Area. The brand, which has been featured on numerous Toronto publications, such Blogto, Toronto Life, Taste Toronto, has another three locations set to open in Canada over the next six months and has signed an Area Development for Quebec. The brand said it is well-positioned to capture the growing demand for bold, flavourfull comfort food.

It will alao expand westward with its first Calgary location set to open in the first half of 2025.

“The new Sugar Land location will serve as Cluck Clucks’ flagship in the United States, introducing local diners and prospective partners to its unique twist on chicken and waffles. The brand prides itself on using bold, fresh and innovative flavours, to create a crave-worthy menu that caters to diverse tastes,” it said.

“We’re thrilled to bring Cluck Clucks to the U.S. and share our passion for bold flavors and exceptional quality with new audiences,” said Raza Hashim, CEO and President of Cluck Clucks. “The Sugar Land opening is just the beginning of our ambitious North American growth strategy.”

The company is seeking multi-unit franchise operators, first-time franchisees, and seasoned restaurateurs to join its expansion. With a proven track record in Canada, a strong brand identity, and a scalable business model, the brand said it offers an ideal opportunity for entrepreneurs and investors in the thriving food and beverage industry. Partnerships with commercial landlords in prime locations are also key to bringing this innovative concept to new markets.

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Montreal Eaton Centre Food Court Revamp Set for Fall 2026

By

Craig Patterson

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January 23, 2025

Stéphan Poulin--2 — Montreal Eaton Centre, image: Stéphan Poulin

The Montreal Eaton Centre, owned by Ivanhoé Cambridge and centrally located in downtown Montréal, has announced an exciting project to revitalize its food court. This transformation will further enhance the shopping centre’s culinary offerings, complementing its existing gems, such as the Time Out Market and Le Restaurant du 9e. Scheduled for unveiling in Fall 2026, the project reflects Ivanhoé Cambridge’s commitment to innovation and customer experience at its flagship Québec property.

Located on the concourse level of the Centre, the revamped food court will become a focal point for food enthusiasts, offering a curated selection of diverse cuisines. Combining new-to-Canada dining concepts with established favourites, this space is designed to attract visitors from Montréal and beyond, solidifying the Centre Eaton de Montréal as a premier destination for fast casual dining.

Rendering of the mezzanine of the renovated food court at the Montreal Eaton Centre. Image supplied

Elevating the Dining Experience

The new food court will be a welcoming space designed to accommodate various dining preferences. Whether visitors seek a quick meal during a shopping break or a place to gather with friends and family, the revamped space will cater to all needs.

“This revitalization is about more than just design—it’s about enhancing the customer journey and reinforcing the Centre Eaton de Montréal’s role as a vibrant hub in the city’s commercial and cultural landscape,” said Annie Houle, Managing Director, Real Estate – Canada at CDPQ/Ivanhoé Cambridge. “Our investment in this project underscores our commitment to creating memorable urban experiences while supporting local and international retailers.”

The project promises a blend of innovative and sustainable design. By incorporating elements that reflect Montréal’s unique urban and cultural identity, the food court will set a new standard for dining in commercial centres. From furniture and layout to lighting and decor, every detail is being considered to create an inspiring and comfortable environment.

Rendering of the entrance to the renovated food court at the Montreal Eaton Centre. Image supplied

Sustainable and Inclusive Design

Sustainability is a key focus of the revitalization. From energy-efficient lighting to eco-friendly materials, the design aims to minimize environmental impact while creating a modern and vibrant aesthetic.

Additionally, the layout will encourage social interaction, offering ample seating areas that invite diners to linger and enjoy their surroundings.

The three-phase project rollout ensures minimal disruption to current food court operations. Existing retailers will remain open during renovations, maintaining an uninterrupted experience for visitors while preparing them for the upgraded space’s grand debut.

Rendering of the renovated food court at the Montreal Eaton Centre. Image supplied

JLL’s Role in the Transformation

JLL, a global leader in commercial real estate and investment management, is managing the food court revitalization. The company’s expertise in retail property management and large-scale commercial projects is instrumental in bringing the ambitious vision to life.

“The revitalization of the Centre Eaton de Montréal food court represents a significant step in redefining excellence within downtown Montréal’s commercial real estate landscape,” said Johanne Marcotte, Executive Vice President, Portfolio Management, Retail at JLL. “Our team is proud to play a key role in this transformative project, ensuring its success while maintaining the Centre Eaton de Montréal’s reputation as a premier shopping and dining destination.”

A Gateway to Montréal’s Underground City

The Centre Eaton de Montréal is also a gateway to the city’s iconic underground network, which connects various buildings and metro stations across downtown. With direct access to McGill station, the Centre draws nearly 30 million visitors annually, making it one of the busiest commercial spaces in Canada.

In addition to its retail offerings, the Centre hosts some of the city’s most sought-after tenants, including Canada’s only Time Out Market, Montréal’s first Uniqlo, and Décathlon. Other major retailers such as Sephora, Nike, and Aritzia contribute to its diverse mix of nearly 125 shops and restaurants, solidifying its status as a key destination for locals and tourists alike.

Ivanhoé Cambridge’s Continued Investments in Montréal

As part of Ivanhoé Cambridge’s broader strategy to enhance its flagship properties in Québec, the Centre Eaton de Montréal food court revitalization represents a significant investment in the city’s downtown core. This project follows several other initiatives aimed at improving urban spaces, including developments that blend commercial, cultural, and community-oriented features.

The real estate portfolio managed by Ivanhoé Cambridge spans across multiple asset types, including logistics, residential, office, and retail. Backed by CDPQ, the company’s commitment to creating sustainable and innovative spaces reflects its leadership in shaping the future of real estate.

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Retail sales stable in November: Statistics Canada

By

Mario Toneguzzi

-

January 23, 2025

Retail sales were relatively unchanged in November. Sales were down in six out of nine subsectors, led by lower sales at food and beverage retailers (-1.6%). Higher sales at motor vehicle and parts dealers (+2.0%) and gasoline stations and fuel vendors (+0.7%) largely offset declines in the remaining subsectors, reported Statistics Canada on Thursday.

Core retail sales—which exclude gasoline stations and fuel vendors and motor vehicle and parts dealers—were down 1.0% in November, said the federal agency, adding that in volume terms, retail sales fell 0.4% in November.

“Core retail sales—which exclude gasoline stations and fuel vendors and motor vehicle and parts dealers—were down 1.0% in November, said the federal agency, adding that in volume terms, retail sales fell 0.4% in November,” it said.

“Core retail sales decreased 1.0% in November, posting their largest decline in six months. The decrease was led by lower sales at food and beverage retailers (-1.6%), with supermarkets and other grocery retailers (except convenience retailers) (-1.5%) contributing the most to the decline. Lower receipts were also recorded at beer, wine, and liquor retailers (-2.9%), which fell for a second consecutive month.

“Sales were also down at general merchandise retailers (-1.0%) and building material and garden equipment and supplies dealers (-2.1%) in November.”

StatsCan said the largest increase in retail sales in November was observed at motor vehicle and parts dealers (+2.0%), with all four store types within this subsector posting gains. New car dealers (+2.4%) led the increase, with sales rising for the fourth time in five months. Automotive parts, accessories and tire retailers (+0.9%) and other motor vehicle dealers (+0.8%) were also up in November.

Sales at gasoline stations and fuel vendors increased 0.7% in November following six consecutive monthly declines. In volume terms, sales at gasoline stations and fuel vendors decreased 0.8%, added the report.

Statistics Canada said sales decreased in seven provinces in November. The largest provincial decrease in dollar terms was observed in Alberta (-1.1%), followed by New Brunswick (-2.0%).

The largest provincial increase in retail sales in November was observed in Ontario (+0.5%) on higher sales at motor vehicle and parts dealers. In the census metropolitan area of Toronto, retail sales were up 1.1% in the month, it added.

“Retail e-commerce sales in Canada: On a seasonally adjusted basis, retail e-commerce declined 1.2% to $4.1 billion in November, accounting for 6.1% of total retail trade compared with 6.2% in October,” explained the report.

“Statistics Canada is providing an advance estimate of retail sales, which suggests that sales increased 1.6% in December.”

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