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SHEIN Opens Pop-Up at CF Toronto Eaton Centre

SHEIN pop-up at CF Toronto Eaton Centre in Toronto, during a preview on March 27, 2025. Photo: Craig Patterson

Global fashion and lifestyle e-commerce powerhouse SHEIN has officially opened its latest pop-up in Toronto, transforming a 7,000-square-foot space at CF Toronto Eaton Centre into an immersive, multi-category retail experience. Retail Insider was invited to a preview on March 27 ahead of the public opening, which runs from March 28 to April 6, 2025.

This marks SHEIN’s second time at the downtown Toronto shopping centre, and this time, the brand has elevated its presentation with a boutique-style concept that blends style, function, and a bit of local artistry.

A Monochrome Entrance to a Colourful Spring

Located in the former Banana Republic men’s store—which was recently consolidated into a single upstairs unit—the SHEIN pop-up features a striking design. Guests enter a monochrome space inspired by designer sketches and the quiet tones of winter. As visitors journey through the store, SHEIN’s colourful spring collections gradually bring the space to life, symbolizing the seasonal shift from muted cold to vibrant warmth.

“This pop-up is very different from any we’ve done in the past,” said Anastasia Semionov, Marketing Manager for SHEIN Canada. “This time, we’re showcasing the full breadth of our multi-category platform—from fashion to home, beauty, accessories, kids, and even pet items.”

SHEIN pop-up at CF Toronto Eaton Centre in Toronto, during a preview on March 27, 2025. Photo: Craig Patterson

Highlighting Inclusivity and On-Trend Collections

The store layout is organized into curated zones featuring some of SHEIN Canada’s most popular collections. Among them are:

  • DAZY, with a romantic flair and floral-heavy styles
  • SHEIN MOD and MOTF, offering elevated looks for a more mature demographic
  • Maijia and Easywear, targeting younger audiences with streetwear staples
  • SHEGLAM, the brand’s fast-growing global makeup line
  • Curve, SHEIN’s inclusive sizing line catering to plus-size customers

“Our Curve collection continues to be one of our top performers,” Semionov noted. “A lot of other e-commerce platforms don’t offer extended sizing in a fashionable way. Customers come to us looking for trend-forward styles that make them feel confident—regardless of size.”

SHEIN pop-up at CF Toronto Eaton Centre in Toronto, during a preview on March 27, 2025. Photo: Craig Patterson

More Than Fashion: SHEIN’s Lifestyle Push

Beyond fashion, the pop-up introduces visitors to SHEIN’s home, sleepwear, and vacation collections, the latter being especially popular among Canadian shoppers. “People love shopping for vacation wear with us. Our price point makes it easy to refresh your wardrobe before a trip,” said Semionov.

Accessories, including bags, belts, shoes, hats, and jewellery, are prominently featured. There’s even a dedicated pet collection, and SHEIN’s home living section includes a range of trendy yet affordable household items.

“We’re really trying to demonstrate that we’re more than just an online fashion brand,” added Semionov. “This is about showing the depth of our offering in a fun, accessible way.”

SHEIN pop-up at CF Toronto Eaton Centre in Toronto, during a preview on March 27, 2025. Photo: Craig Patterson

A Local Touch: Art, Engagement, and Toronto Flair

As part of its effort to connect with local communities, SHEIN collaborated with a Toronto-based illustrator to create custom black-and-white murals for the space. The artist’s work—depicting scenes like jogging families, streetcars, and the CN Tower—offers a distinctly Toronto vibe that reinforces the brand’s local connection.

“We always try to localize our pop-ups,” said Semionov. “This is our way of saying we’re not just here to sell—we’re here to be part of the culture.”

Visitors can also enjoy a free photo booth, share their experience online, and receive exclusive perks. The first 100 people each day who post publicly from the event on Instagram or TikTok receive a limited-edition Toronto tote bag, adding an element of excitement and collectibility.

SHEIN pop-up at CF Toronto Eaton Centre in Toronto, during a preview on March 27, 2025. Photo: Craig Patterson

Incentives and Exclusives for In-Person Shoppers

In keeping with its online promotional strategy, SHEIN’s Toronto pop-up offers tiered discounts of up to 30% off, exclusive gifts with purchase, and the first-ever availability of discounted gift cards. Each day, 50 $50 and 50 $100 SHEIN gift cards will be sold at a 10% discount—only available in-store.

“Customers love the surprise-and-delight factor,” said Semionov. “We’ve made the store shoppable but also playful. People can earn up to six free gifts, find sub-brands they love, and even discover what colours suit them best in our seasonal styling section.”

SHEIN pop-up at CF Toronto Eaton Centre in Toronto, during a preview on March 27, 2025. Photo: Craig Patterson

A Partnership with Purpose: Soles4Souls Canada

SHEIN has also partnered with Soles4Souls Canada, a non-profit that provides relief and empowers individuals in poverty through clothing and footwear. Shoppers who bring gently used clothing to donate will receive a $2 discount on their purchase. All donated items will go toward global communities in need.

“We’re grateful to be able to give back while engaging directly with our customers,” said Semionov. “The pop-up isn’t just about fashion—it’s about making meaningful connections.”

SHEIN pop-up at CF Toronto Eaton Centre in Toronto, during a preview on March 27, 2025. Photo: Craig Patterson

Rotating Inventory and Scarcity Strategy

In an effort to keep the experience fresh, inventory at the pop-up is constantly rotating. “If you come on one day, and then return a few days later, you’ll see different items,” Semionov explained. “Once something is sold, it’s gone, and we replenish with new pieces. It encourages discovery and adds a bit of urgency.”

This approach echoes SHEIN’s unique on-demand production model, where new items are initially produced in batches of just 200. Additional quantities are only made if items sell well, reducing waste and aligning with the brand’s push for more sustainable practices.

“We don’t see ourselves as fast fashion,” said Semionov. “We’re on-demand fashion. We test demand first, then scale. It’s a model that works for both the consumer and the planet.”

SHEIN pop-up at CF Toronto Eaton Centre in Toronto, during a preview on March 27, 2025. Photo: Craig Patterson

Final Thoughts

Running through April 6, the Toronto SHEIN pop-up offers a tactile, interactive version of the brand’s online identity—complete with curated fashion zones, exclusive discounts, local art, and a strong message of accessibility and inclusivity.

“We like to say we’re your online bestie that you finally get to meet in person,” said Semionov. “And with this space, we’re bringing that bestie energy to life—right in the heart of Toronto.”

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Shoppers Drug Mart opens first of 7 pharmacy care clinics in Surrey, British Columbia

Image: Shoppers Drug Mart

Shoppers Drug Mart has announced the grand opening of the first pharmacy care clinic in Surrey, British Columbia – with six more to come by the end of the year.

At a time of rapid growth in the region, the clinics will provide the community with more ways to access primary care services, said the company in a news release.

“Thoughtfully designed to improve the overall patient experience, the clinics offer unique features such as child-friendly exam rooms, accessible waiting areas, and an onsite “care concierge” dedicated to providing personalized support and ensuring a smooth visit for every patient. These clinics will provide patients access to a range of pharmacy healthcare services, including the assessment and treatment of injuries and common conditions such as urinary tract infections and pink eye – free of charge with a valid British Columbia health card,” said Shoppers.

“Pharmacists are able to relieve pressure on frontline healthcare services and service providers by managing basic primary care conditions within their scope and triaging more serious cases to higher levels of care when needed.”

Jeff Leger
Jeff Leger

“As highly trained medical professionals, pharmacists are uniquely positioned to step up and meet some of the challenges facing public health systems across the country,” said Jeff Leger, President of Shoppers Drug Mart. “Shoppers Drug Mart is proud to invest in healthcare infrastructure and open seven Pharmacy Care Clinics to serve the growing needs of Surrey residents because we know that an investment in improving access to care is an investment in healthier communities.”

Shoppers Drug Mart Inc. is the licensor of full-service retail drug stores operating under the name Shoppers Drug Mart® (Pharmaprix® in Québec). With more than 1,350 Shoppers Drug Mart® and Pharmaprix® stores operating in prime locations in each province and two territories, the company is one of the most convenient retailers in Canada. The company also licenses or owns more than 150 medical clinic pharmacies operating under the name Shoppers Simply Pharmacy® (Pharmaprix Simplement Santé® in Québec). In addition to its retail store network, the company owns Shoppers Drug Mart Specialty Health Network Inc., a provider of specialty drug distribution, pharmacy and comprehensive patient support services, MediSystem Inc., a provider of pharmaceutical products and services to long-term care facilities and Lifemark Health Group, Canada’s leading provider of outpatient physiotherapy, massage therapy, occupational therapy, chiropractic, mental health, and other ancillary rehabilitation services. Shoppers Drug Mart® is an independent operating division of Loblaw Companies Limited.

Brenda Locke
Brenda Locke

“Today’s opening of the first pharmacy care clinic by Shoppers Drug Mart in Surrey marks an important milestone for our community,” said Surrey Mayor Brenda Locke. “I want to thank Shoppers Drug Mart for this important investment in our community, and I look forward to the positive impact these clinics will have on our residents. As we continue to grow and become the first city to reach one million people in British Columbia, health care needs are a priority.”

Jessie Sunner
Jessie Sunner

“The opening of Surrey’s first pharmacy care clinic is a pivotal moment in our community’s healthcare journey,” said Jessie Sunner, MLA for Surrey-Newton. “This clinic will provide essential services and increase access to care, making healthcare more accessible and convenient for our community. It’s always great to see Surrey take steps forward in innovative healthcare solutions.”

For more information on available services or to book an appointment, visit the Pharmacy Services in B.C.’ website or visit the store. Hours of operation are 8:00 am to 10:00 pm, Monday to Sunday. 

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Restaurants Canada appoints Nicolas Filiatrault as its new Chair of the Board

Photo by Andrea Piacquadio
Photo by Andrea Piacquadio

Restaurants Canada has appointed Nicolas Filiatrault, Quebec-based CEO of Benny&Co., as its new Chair of the Board. He succeeds outgoing Board Chair Jeremy Bonia.

“I’m deeply honoured and carry a profound sense of responsibility in stepping into the role of Chair of Restaurants Canada’s Board of Directors,” said Filiatrault.

Nicolas Filiatrault
Nicolas Filiatrault

“While facing significant trade challenges, I’m confident our industry’s resilience, creativity, and collective determination will allow us to adapt and innovate. Having witnessed major transformations over my near-decade involvement with Restaurants Canada, I’ve seen our sector’s ability to overcome adversity. By working together, sharing insights, and supporting one another, we can overcome adversity and continue to serve Canadians with passion and excellence.”

Filiatrault has been the CEO of Quebec’s largest family-owned rotisserie chain, Benny&Co., since November 2023. From his arrival at the company nearly 15 years ago, he has worked closely with Jean Benny, President of Benny&Co., to carry out the ambitious vision of the eight founding brothers of the family business established in 1960. As Director of Finance, and then Vice President of Finance and Administration, he implemented the family franchise system and created the company’s administrative, accounting, and financial teams.

As Chair, Restaurants Canada said Filiatrault will lead the Board, provide strong leadership to the Directors, and support the CEO while ensuring governance best practices and executing the Board’s directives. He will collaborate with President and CEO Kelly Higginson to strengthen the organization’s advocacy for the foodservice industry as she and the team execute the strategic goals of the organization.

In addition to Filiatrault’s new role, Restaurants Canada said it is appointing eight new members to its board: Sarah Chown, Metropolitain Brasserie, Ontario; Meeru Dhalwala, Lilia Restaurant, British Columbia; Musette Fowke, Integrated Food Systems Inc, Manitoba; Vanessa Fracheboud, Mandy’s, Quebec; Phoebe Fung, Vin Room, Alberta; Ben Osmow, Osmow’s Inc, Ontario; Cara Piggot, Boston Pizza; and Claudia Vorlaufer, Earl’s Restaurants, British Columbia.

Kelly Higginson
Kelly Higginson

Filiatrault succeeds Jeremy Bonia, an accomplished Newfoundland & Labrador-based restaurateur and sommelier, who was elected as Chair in April 2023. Bonia played an integral role in supporting Higginson as she stepped into the President and CEO role and leading the organization through its post-pandemic period of shifting policy priorities, added the national organization.

“I am immensely grateful to Jeremy for his years of service on Restaurants Canada’s board and for his support to me personally. His contributions have left a lasting mark on the organization and helped us become stronger than ever,” said Higginson. “In his new role, Nicolas will build on Jeremy’s foundation, leading the board by uniting Directors, fostering board development, showing strong leadership, and supporting me and the Restaurants Canada team.”

Restaurants Canada is a national, not-for-profit association advancing Canada’s diverse and dynamic foodservice industry. Restaurants are a $120 billion industry employing nearly 1.2 million Canadians and is the number one source of first-time jobs in Canada.

Canadian Tire Corporation appoints Matt Moore as Executive Vice President and Chief Commercial Officer

PHOTO: CANADIAN TIRE

Canadian Tire Corporation has announced that Matt Moore will join the company as Executive Vice President and Chief Commercial Officer (CCO), effective April 21. 

“Mr. Moore brings extensive experience, most recently as Chief Operating Officer of Tim Hortons, where he spearheaded significant improvements in financial performance, products and operations, guest satisfaction, and franchise relationships. He also led the company’s digital and loyalty strategy, establishing the Tims Rewards program and app. Previously, he served as Chief Customer Officer for Yum! Brands in Europe, overseeing Pizza Hut across 25 countries and driving e-Commerce and mobile innovations that enhanced the customer experience and fueled growth. Earlier in his career, he was a consultant at Boston Consulting Group and an engineer at General Electric,” said Canadian Tire in a news release.

Matt Moore
Matt Moore

In his capacity as CCO,
Canadian Tire said Moore will be responsible for integrating merchandising, marketing, and loyalty strategies to create seamless, personalized experiences across all CTC customer touchpoints. This will include growing the Triangle Rewards loyalty program, deepening customer insights and improving core retail processes that enable horizontal, data-driven strategies critical to the success of CTC’s recently announced True North strategy. 

Greg Hicks
Greg Hicks

“As we work to bring True North to life, Matt will play a pivotal role in strengthening our brand and putting our customers at the core of everything we do by transforming how we use data and insights to drive our merchandising, marketing, and loyalty strategies,” said Greg Hicks, President and CEO, Canadian Tire Corporation. “In addition to his strong commercial acumen and executive management experience, Matt understands the deep connection Canadians have with CTC – which will serve him well as we work to transform how we engage and serve our customers even better.”

“I am honoured to join a talented team at CTC as the company embarks on an exciting transformation,” said Moore. “I look forward to contributing to the continued success and growth of an iconic Canadian brand, creating even more meaningful connections with our customers.”

Canadian Tire Corporation, Limited has been a Canadian business since 1922. Its banners include Party City and PartSource; Mark’s; SportChek, Hockey Experts, Sports Experts and Atmosphere; and Pro Hockey Life. It has nearly 1,700 retail and gasoline outlets.

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Good Earth Coffeehouse expands into new university and healthcare settings

Good Earth Coffeehouse at Foothills Hospital, Calgary, AB. (CNW Group/Good Earth Coffeehouse)

Good Earth Coffeehouse is continuing to expand the brand of cafes into university campuses and healthcare facilities across Canada.

As part of their ongoing growth strategy, Good Earth Coffeehouse said it is opening new coffeehouses that bring the company’s commitment to sustainability, social good, and healthful food into two critical sectors: education and healthcare.

“These additional institutional locations reflect Good Earth Coffeehouse’s mission to provide exceptional, ethically sourced coffee and fresh, wholesome food options to communities across Canada. By establishing partnerships with universities and healthcare facilities, Good Earth Coffeehouse is making its café experience more accessible while contributing positively to the environments it serves. This expansion will see the opening of several new locations, bringing the company’s total to 15 healthcare and 7 university coffeehouses,” said the company.

Good Earth Coffeehouse at Yonge and Wellesley (Image: Good Earth)

The new locations include:

  • University of Calgary – three locations: Cumming School of Medicine HRIC Atrium at Foothills Hospital; Education Tower, main campus; Kinesiology Building, main campus (opening Fall 2025)
  • Grand Prairie Regional Hospital (opening Spring 2025)
  • University of Alberta Hospital, Walter Mackenzie Centre, Edmonton (opening Summer 2025)
  • Royal University Hospital, Saskatoon (opening Fall 2025)
  • SickKids Hospital, Toronto (second location opening Spring 2025)
Gerry Docherty
Gerry Docherty

“We are thrilled to continue expanding into these important institutional spaces,” said Gerry Docherty, President and COO of Good Earth Coffeehouse. “Our mission has always been to provide high-quality, sustainable coffee and fresh food options to our communities. Our values of sustainability and social responsibility resonate strongly with education and healthcare institutions. Through these partnerships we can meet the unique needs of students, faculty, patients, and healthcare workers, providing them a welcoming space that offers a much-needed pause.”


Good Earth is a network of authentic coffeehouses with 60 locations across Canada from Vancouver Island to the Maritimes. It was founded in 1991.

Landlords Slam Hudson’s Bay Deal as ‘Trojan Horse’

Hudson's Bay flagship store in downtown Vancouver. Liquidation sales began on March 25. Photo: Lee Rivett

The Hudson’s Bay Company’s attempt to salvage part of its struggling retail empire has sparked fierce legal opposition, with major landlords accusing the company’s proposed restructuring support agreement (RSA) of dooming any chance of saving the iconic retailer.

“What you have before you offers no benefit at all to HBC,” said David Bish, a lawyer with Torys LLP representing Cadillac Fairview, during a Thursday hearing in Ontario Superior Court. “It’s a Trojan horse.”

The RSA, struck between Hudson’s Bay and its senior lenders—Bank of America N.A., Pathlight Capital LP, and Restore Capital LLC—would restrict the retailer’s operations while requiring weekly budgets and progress reports. If a credible restructuring plan isn’t presented by April 7, six remaining stores spared from liquidation would be forced to begin clearance sales on April 8.

Six Stores Remain in Limbo

Currently, just six Hudson’s Bay stores—three in the Greater Toronto Area and three in the Montreal region, including one in downtown Toronto housing a Saks Fifth Avenue—have been left out of the liquidation process. These locations were meant to act as a platform for a potential buyer or business plan.

Carl Boutet

“The only thing left to sell is those six stores,” said Carl Boutet, a Montreal-based retail strategist. “If you pull them into the liquidation, you’re not saving anything.”

Court filings reveal a tight sales timeline: Hudson’s Bay aims to evaluate bids by the end of April. However, the RSA’s April 7 deadline could preclude meaningful negotiations.

Lenders Want Control, Landlords Push Back

Lenders argue they need control to protect their investment, claiming inventory in stores technically belongs to them. They warn that without an RSA, they would seek receivership.

But Boutet emphasized that even if lenders pushed for it, the court could intervene.

“Yes, they can request receivership,” he said. “But the judge can say no. The court has discretion to allow those six stores to continue operating independently.”

Landlords—including Cadillac Fairview, RioCan REIT, Oxford Properties, KingSett Capital, Morguard, and others—argued that the RSA hands too much control to lenders and risks cutting off a possible path forward.

A Battle Over Budgets and Sales Performance

Boutet noted that the lenders are willing to let the six stores remain open until the end of April—but only under strict oversight.

“They want weekly budgets and assurances that the stores are cash-flow positive,” he said. “It’s about control. They don’t want to bleed more money on unprofitable stores.”

That stance reflects the broader concern from first-ranking lenders: with cash dwindling and sales underperforming, the longer the process drags on, the smaller the recovery.

“We’re not even sure these stores are bringing in enough to cover rent and payroll,” Boutet said.

Store Traffic and Conditions Raise Concerns

Since liquidation began on March 18, traffic at most locations has reportedly been underwhelming.

“We’ve seen posts on social media showing quiet stores,” said Boutet. “Some shoppers are complaining about broken escalators and poor air circulation. That doesn’t exactly inspire confidence.”

Boutet described the first weekend of liquidation as a classic “dead cat bounce.”

“People rushed in out of curiosity. But the sales weren’t deep enough to move inventory. Most Bay shoppers wait for 30–40% discounts before buying. Right now, it’s just not compelling.”

Hudson’s Bay at CF Market Mall in Calgary. Photo: Mario Toneguzzi

Bonus Plan Sparks Controversy

Court documents reveal that while rank-and-file employees face layoffs without severance or disability benefits, a proposed bonus pool of up to $3 million has been set aside for 121 managers and executives.

The breakdown, according to filings, includes:

  • Up to $3 million in total (though only $2.7 million is currently allocated)
  • $1.1 million for 94 store managers
  • $550,000 for 17 non-store staff
  • $1,087,750 for 10 senior non-store leadership staff

“The rationale is simple,” said Boutet. “They need someone to keep the lights on during liquidation. But for employees and unions, it’s a slap in the face.”

He added, “You’ve got thousands of frontline staff losing their jobs with no compensation, while executives collect bonuses. It’s not a good look.”

Suppliers Left in the Dark

While landlords and lenders battle in court, another group is quietly suffering: small suppliers.

“There are over 2,000 suppliers,” said Boutet. “Many are small, family-run businesses. Some are owed $50,000 or $150,000. For them, that’s life-changing money.”

Boutet described a friend whose brand was a supplier to HBC and has since written off the debt.

“She’s now focused on salvaging inventory,” he said. “No one’s talking about these small brands. They paid upfront for their merchandise. There’s no insurance, no recovery. It’s devastating.”

Hudson’s Bay at CF Market Mall in Calgary. Photo: Mario Toneguzzi

Who Controls the Remaining Stores?

The battle over the six remaining stores comes down to control. Landlords believe letting Hudson’s Bay run them freely until April 30 could maximize value. Lenders argue that oversight is needed to ensure financial discipline.

“HBC lawyers think they can sell better than anyone,” said Boutet. “Meanwhile, Hilco—the liquidator—may prefer to take over, because they earn more if they control the process.”

Boutet believes the court may side with landlords and allow the six stores to continue operating outside the RSA—under tight scrutiny.

“The judge might carve out the six stores from the agreement, letting them operate on a short leash,” he said. “The goal is to preserve value without losing control.”

Countdown to Collapse?

As Hudson’s Bay races against multiple deadlines, the question remains whether any part of the business can be saved.

“It’s not even six weeks—it’s more like six days,” said Boutet. “Everything is moving incredibly fast. But even if a buyer steps in, what’s really left?”

Unless consumer traffic spikes or a buyer emerges soon, even the six preserved stores may not survive.

“This could be the final chapter,” said Boutet. “Unless someone shows up with a serious offer—and fast.”

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Canadian consumers reshaping shopping behaviours: Lightspeed

A sign encouraging shoppers to buy Canadian products at a liquor store in Vancouver on Feb. 2, 2025. Shoppers have been caught up in the buy Canadian fervour since U.S. President Donald Trump began threatening to apply tariffs on imports from Canada. THE CANADIAN PRESS/Ethan Cairns

A new national study conducted by Lightspeed Commerce Inc., the one-stop commerce platform empowering merchants to provide the best omnichannel experiences, reveals through a recent study that Canadian consumers are not only rallying behind local products in response to new U.S. tariffs but are reshaping long-term shopping behaviours around supporting homegrown businesses.

The survey, conducted from March 12 to 14, 2025, among 1,000 Canadian adults, found that 91% of Canadians are either currently focused on buying Canadian products or planning to do so. Notably, 71% are already making intentional purchasing decisions to support Canadian goods, underscoring a powerful shift toward local pride and consumer consciousness.

Dax Dasilva
Dax Dasilva

Dax Dasilva, CEO of Lightspeed Commercesaid this movement to Buy Canadian has materialized very quickly and is very strong.

“I think that 91% of Canadians prioritizing Canadian products in response to tariffs shows a real unity between the Canadian consumer and the Canadian citizen. My consumer behaviour and my citizen behaviour are overlapping, and there’s a real patriotism for Canadian-made products, local retailers.

“We saw a little bit of that patronage to local retailers during the pandemic, but this is a bit more of a nationalistic angle to it and I think it’s going to be a lasting phenomenon. This is pretty new territory for us in the context of how we think of ourselves in North America and our friends and allies. It’s exciting that there’s going to be a lot of support for Canadian products and for Canadian retailers, and probably a moment where that kind of support can help these businesses grow, scale, and be more material contributing to the overall Canadian economy and GDP.”

Dasilva said it could be a permanent shift in consumer behaviour. There’s been a buy local movement in all Western countries. This is about supporting businesses that keep money in our communities and questioning the role of big chains like Amazon that aren’t supporting Canadian workers. I think this unifies those conversations and benefits local businesses. Given the amount of research people are doing and the thoughts people are putting into these decisions, he doesn’t think this is just a passing trend—it could be a new permanent lens for consumer decisions.

Dasilva said he finds it interesting that Canadians are willing to pay more to support local products, even though there are financial challenges. Athe end of the day, people need to make consumer decisions. They’re not going to stop buying altogether, but there will be more intentionality behind their spending. Consumers are now making decisions with more thought—what’s the source of the product, where is it made, and what kind of retailer am I supporting? It’s an added layer to purchasing decisions. Even if people are financially strapped, this new layer of intentionality could shape how they prioritize their money.

“It’s interesting that there’s also little bit of an element of boycott for some really big US names. More than 70% saying actively boycotting US retailers like Walmart, Amazon, McDonald’s. These are staples that are a big part of most Canadians lives,” he said.

The Lightspeed report said Canadians aren’t just making impulse purchases — they’re reading labels, researching brands, and having conversations about where to shop:

  • 65% are reading labels and tags to ensure they’re buying Canadian
  • 46% are actively researching trusted Canadian brands and retailers
  • 44% are becoming more aware of what products they want to avoid
  • 41% are discussing where to shop with friends and family

The study found that 71% of Canadians are willing to pay more for Canadian-made products, with 76% of respondents stating they’d pay 5–10% more. This willingness suggests growing trust in the quality and value of Canadian goods and services.

When asked what “Buy Canadian” means to them, the top response (72%) was buying goods made in Canada from a Canadian retailer. However, the definition is evolving, with:

  • 47% associating it with products that embody Canadian identity (like Tim Hortons or Roots)
  • 43% indicating they’d buy Canadian-made goods from any retailer, including large e-commerce platforms like Amazon

“While most Canadians support buying local, they are also realistic. 59% said they would not stop shopping at Canadian retailers that carry a mix of U.S. and international goods, showing pragmatism in their buying habits. At the same time, 74% support Canadian retailers removing U.S. goods from shelves, revealing strong backing for local-first retail strategies,” added Lightspeed. 

“The study also highlights a growing appetite to support Canadian alternatives over U.S. giants: 73% of Canadians are either currently avoiding or planning to avoid major U.S. retailers like Walmart, Amazon, and McDonald’s.”

The study found that 29% of Canadians believe companies are mislabelling products as “Canadian”.

However, nearly half (49%) suspect deceptive practices exist but believe most companies are being honest.

“Perhaps most significantly, 74% of Canadians said they are likely to continue buying Canadian products even if U.S. tariffs are removed. The trend points to a larger behavioural shift — one where Canadians are choosing to invest in their economy, support Canadian businesses, and prioritize quality and authenticity,” said Lightspeed.

Virtual tour of Hudson’s Bay at CF Market Mall in Calgary amid liquidation sales

CF Market Mall in Calgary. Photo by Mario Toneguzzi
CF Market Mall in Calgary. Photo by Mario Toneguzzi

As Hudson’s Bay continues its nationwide liquidation sales, Co-Editor in Chief of Retail Insider, Mario Toneguzzi, takes readers on a virtual tour of the store located in CF Market Mall, Calgary. Amid a period of significant change for the iconic Canadian retailer, this immersive experience offers a look at the store’s offerings during a time of transition.

Youtube video

The Hudson’s Bay Company returned to court on Wednesday, March 26, seeking approval for a critical agreement with senior lenders that could determine the fate of six of its Canadian stores. Under the proposed deal, the company has until April 7 to secure viable offers for the stores—otherwise, liquidation will begin at those locations as well, according to a story in Retail Insider.

The stores in question are three in the Greater Toronto Area and three in the Montreal region, including the downtown Toronto flagship that also houses a Saks Fifth Avenue store operated under licence. These were excluded from earlier liquidation plans.

The retailer, which entered creditor protection on March 7 under the Companies’ Creditors Arrangement Act (CCAA), already received court approval on March 21 to begin liquidation at 74 of its department stores, as well as at two Saks Fifth Avenue and 13 Saks Off Fifth locations. The six stores not currently undergoing clearance were carved out in hopes of salvaging potential value through future sales or partnerships.

Court documents revealed that unexpected foot traffic and sales in early March allowed Hudson’s Bay to repay its initial debtor-in-possession (DIP) financing of about $16 million, avoiding the need for a second round of emergency borrowing, said the previous Retail Insider story.

CF Market Mall in Calgary. Photo by Mario Toneguzzi
CF Market Mall in Calgary. Photo by Mario Toneguzzi

For those in cities like Calgary, Toronto, and Vancouver, liquidation sales offer substantial savings, but it’s important to act fast as stocks are limited.

Michael Kehoe, Broker of Record with Fairfield Commercial Real Estate Services, recently discussed with Retail Insider the seismic impact of these closures on Calgary’s retail market. According to Kehoe, the closures present a unique opportunity for property owners to repurpose large retail spaces and adjust to changing market dynamics. In the case of malls like CF Chinook Centre, Southcentre, CF Market Mall, and Sunridge Mall, landlords face the challenge of filling large, empty spaces left behind by departing department stores like HBC, a task reminiscent of the years-long effort to repurpose Sears’ space at Southcentre Mall.

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Bathorium Enters Nordstrom U.S. Nationally

Image: Bathorium

Canadian luxury bath and wellness brand Bathorium is taking a significant leap into the U.S. market with a nationwide rollout in Nordstrom stores and a separate launch in Nordstrom Rack later this year. The move follows years of steady growth, innovative brand building, and high-profile endorsements, positioning the Ottawa-based company as a rising star in the wellness space.

“We’re going national across 93 Nordstrom locations and online all at once,” said Gregory Macdonald, founder and CEO of Bathorium. “This isn’t typical—most brands start with a few key doors and scale. But Nordstrom approached us directly. They saw the consumer shift toward elevated bath experiences, and they wanted to feature us as a standalone tower, just in time for Mother’s Day.”

Gregory Macdonald, founder of Bathorium

Nordstrom Rack to Follow with Mass-Market Line

While Bathorium’s signature premium line is entering Nordstrom, its sister brand, The Bathologist, will debut in Nordstrom Rack’s 300+ stores this September. The Bathologist features a more accessible price point and includes bath bombs, shower steamers, and body care products with the same clean ingredients as Bathorium—without the richer textures and indulgent packaging.

“The Bathologist still delivers efficacy, but it’s streamlined for a wider audience,” said Macdonald. “It’s our way of owning the bath category at both the prestige and mass levels within the Nordstrom family.”

From Rejection to Retail Triumph

The path to Nordstrom wasn’t without obstacles. Macdonald recalled pitching the retailer back in 2016, only to be told the brand wasn’t ready.

“It crushed me at the time,” he admitted. “But in hindsight, we weren’t there yet. We needed the time to build our infrastructure, product line, and brand identity. Nine years later, we’re launching nationally—it’s a full-circle moment.”

Bathorium Aphrodite bath bomb. Photo: Bathorium

A Boost from Gwyneth Paltrow’s Goop

Bathorium’s U.S. push gained momentum in February when Gwyneth Paltrow’s Goop featured its Aphrodite bath bomb in its Valentine’s Day must-have list. That endorsement brought a wave of consumer interest and media attention.

“It validated us for the American shopper,” said Macdonald. “Goop’s readers trust her recommendations—especially for wellness products that go on your body. It opened doors, literally and figuratively.”

The Goop collaboration extends throughout the year with four product drops planned, and Macdonald emphasized the curated nature of that partnership: “Goop doesn’t carry a full brand line—they pick key pieces. So being selected says a lot.”

Fueling Growth with Strategic Investment

Bathorium is currently undergoing its first external capital raise, aiming to accelerate expansion into the U.S. and international markets. The company has already secured its lead investor.

“This funding round is transformative,” said Macdonald. “It allows us to scale production, invest in marketing, and explore partnerships globally.”

The funding will also support the establishment of a U.S. third-party logistics centre in Illinois, reducing shipping times and mitigating the impact of international tariffs. Macdonald acknowledged the cost of cross-border trade but said the company had already adjusted pricing to offset some of the anticipated duties.

Image: Bathorium

Strategic Focus on Luxury Hospitality

While retail expansion is key, Bathorium continues to deepen its hospitality partnerships, providing bath amenities to luxury hotels including Four Seasons, Ritz-Carlton, Waldorf Astoria, and Shangri-La.

“We’re seeing explosive growth in the hospitality vertical,” said Kerry Connelly, VP of Brand and Business Development. “What makes Bathorium unique is our multi-layered presence—we’re not just in the spa retail section, we’re also used in treatments and in-room with our Bath Butler program.”

The brand is currently developing an exclusive soak for Nobu Hotels, to be featured globally in all rooms by mid-2025—including the highly anticipated Toronto location.

Education and Emotional Connection Key to Retail Success

To ensure in-store success, Bathorium is investing heavily in staff training at Nordstrom, working with Bright Beauty Collective, a training agency that has supported brands like Oribe and RMS Beauty.

“We’re putting our founder front and centre in training sessions,” said Connelly. “Sales associates are connecting to the story of how Greg discovered the power of bathing after a stressful corporate career. That emotional connection is what makes Bathorium resonate.”

Photo: Bathorium

Explosive Growth and Global Momentum

Bathorium has seen over 200% year-over-year growth and is already 50% ahead of projections for 2025.

“We’re well beyond what we forecasted when we started the raise,” said Macdonald. “Our D2C business is strong, but B2B—especially hospitality and private label—is skyrocketing.”

The current revenue split is roughly 75% B2B and 25% D2C, though both channels are growing. Gift sets are planned for Q4, along with holiday-exclusive soaks and a new line of body washes launching this spring.

Macdonald hinted at ongoing experimentation in the lab: “Right now, I’m working with red kelp seaweed from the BC coast. It’s staining my tub bright red, so we have a few kinks to work out—but it’s going to be something really special.”

Soaked in Tradition and the Wellness Movement

Part of Bathorium’s storytelling success stems from its documentary series, Soaked in Tradition, which explores global bathing rituals. The first episode, filmed in Japan, premiered during the brand’s 10th-anniversary celebration at Toronto’s Shangri-La Hotel, where over $6,000 was raised for Main Street Community Services in honour of Macdonald’s late brother, Aaron.

“Bathing isn’t just about relaxation—it’s ritual, healing, and connection,” said Connelly. “Wellness is no longer a trend, it’s a necessity, and bath is a big part of that. Bathorium offers accessible luxury that anyone can experience at home.”

Looking Ahead: Saudi Arabia and Beyond

The company is also preparing to enter Mexico and the UAE in 2025, with early discussions underway for expansion into Saudi Arabia. While specific retailers have yet to be confirmed, the brand anticipates partnering with upscale department stores and hospitality groups in the region.

“It’s early days, but it’s coming,” said Connelly. “There’s real appetite globally for premium self-care experiences.”

As Bathorium accelerates into new markets with retail and hospitality partnerships, celebrity endorsements, and product innovation, the brand’s commitment to sustainability and high-quality ingredients remains its foundation.

“We’re not just building a company,” said Macdonald. “We’re building a movement around intentional self-care. And we’re just getting started.”

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Nanuk Expands Globally with Made-in-Canada Gear

By Marcel & Josh

Founded in 2008, Nanuk has grown from a small Quebec-based manufacturer into a globally recognized brand specializing in ultra-durable protective cases. The company, originally known as Plasticase, was acquired by Walter Capital in 2018 and has since undergone a major transformation.

“We were a small SME with about 54 employees,” said José Chagnon, CEO of Nanuk. “Since then, we’ve tripled in size—revenue, staff, footprint, everything.”

Now operating under the new name Nanuk Gear Protection, the company aims to become a global lifestyle brand known for premium-quality cases and accessories—akin to what Yeti has become for coolers and outdoor gear.

“Our ambition is to become the Yeti of Canada,” Chagnon said. “We’re not just a case manufacturer anymore—we’re building a lifestyle brand.”

José Chagnon

Strategic Expansion into New Markets

Nanuk’s growth has been fuelled by aggressive expansion in both product development and distribution channels. The company now does business in Europe, the U.S., and beyond.

“In 2018, we acquired a distributor in the Netherlands. Since then, our revenue in Europe has increased twelvefold,” Chagnon noted. “We also created a U.S. entity and launched our own e-commerce platform in 2020, just as the pandemic hit.”

During the pandemic, the company pivoted to meet urgent needs in the medical sector, providing protective cases for sensitive equipment like ventilators. That move helped Nanuk not only weather the crisis but accelerate growth.

With commercial sales now accounting for 60–65% of its business, Nanuk is looking to increase consumer-facing sales. Its new backpacks, trail gear, and first aid kits are designed to broaden the brand’s appeal and reach.

Caleb Gingras survival case. Image: Nanuk

Building Community Through Content

Nanuk has also been nurturing a robust online community, particularly in the photography and videography markets.

“We’ve been building up our community for years—on Instagram we have over 40,000 followers,” said Chagnon. “It’s not bad for a Quebec-based company.”

The brand’s cases are popular among photographers, drone users, and broadcasters, often sold through well-known retailers like B&H Photo in New York and Amazon, as well as Toronto-based retailers like Henry’s.

Championing Canadian Manufacturing

Manufacturing locally has remained a core part of Nanuk’s identity, even when global competition pressures companies to move production overseas.

“Yes, it can be more expensive than China,” Chagnon admitted, “but we have great partnerships and innovation here in Canada. Our products are molded and assembled locally, and 90% of our raw materials are sourced from Quebec and the rest of Canada.”

One of Nanuk’s proudest achievements is the development of its NANUK R product line, which uses post-consumer recycled plastic. This initiative—developed in partnership with Montreal-based LAVAN Group—cut the carbon footprint of each case by 50% on average.

“We’re the only company in the world producing protective cases with this type of post-consumer recycled material,” said Chagnon. “That innovation was only possible through local partnerships.”

Photo: Aaron Sheffner for Nanuk

Rethinking Supply Chains and Collaboration

Nanuk is also pushing for more inter-business collaboration in Canada to combat rising costs and improve productivity.

“If I’m shipping a 20-foot container to Australia and my neighbour is shipping another, we could combine shipments and split the cost,” Chagnon explained. “There’s so much potential in cooperative logistics.”

Chagnon is advocating for these kinds of solutions through his involvement in Quebec’s QG100 network—a group of mid-to-large exporters that share best practices.

“In Canada, we provide better living conditions for employees, and that has a cost. We need to collaborate more to remain competitive.”

Navigating Trade Uncertainty and Tariff Risks

One of Nanuk’s biggest challenges now is the looming threat of tariffs from the United States, where 60% of the company’s business originates.

“We’re preparing for the worst,” Chagnon said. “What happens if a permanent 25% tariff is imposed? We’re reviewing everything—corporate structure, spending, investments.”

Despite the threat, Nanuk has decided not to pass increased costs onto its U.S. customers.

“It wouldn’t be fair. These are partnerships we’ve built over 15 years. We’re going to honour our contracts and keep pricing stable,” he said.

To mitigate risk, the company is diversifying into Latin America, Europe, and Japan. “We’ll be in Japan in May to meet with potential distributors. It’s a huge market for photo and video.”

EDC Bags, Image: Nanuk

Eyeing the Canadian Market

Although based in Quebec, Nanuk still sees untapped potential at home. With many Canadian retailers still favouring U.S.-based protective case brands, Chagnon is pushing for more local representation.

“We’re a Canadian manufacturer, but our competitors dominate the Canadian market,” he said. “That’s something we’re working hard to change.”

Retailers like SAIL and Canadian Tire are starting to take notice. New collaborations are launching in April, including first aid kits developed with local suppliers and the new Trail Gear Connect Case Collection aimed at outdoor enthusiasts.

Expanding Product Line and Retail Footprint

Nanuk is entering new verticals with confidence. Its recently launched EDC (Everyday Carry) backpack line is made in collaboration with a Colorado-based design firm and features durable, stylish designs with high-quality components like YKK zippers and RFID-blocking pockets.

“We’ve designed five sizes and are launching three this year,” said Chagnon. “It’s timeless, not trendy—it’s built to last.”

Other upcoming products include rifle cases, mission-critical transport gear, and expanded trail and first aid kits. 

Nanuk is also in talks with Costco, Academy Sports, Bass Pro Shops, and other major U.S. retailers.

“Our products are designed with durability, function, and elegance in mind,” Chagnon explained. “When people touch and feel them, we win every time.”

Leading with Values and Long-Term Vision

At the heart of Nanuk’s business is a strong sense of responsibility—to employees, partners, and the environment.

“We have to preserve our values, even when times are tough,” said Chagnon. “We provide good jobs and support local suppliers. I’d encourage every business leader to reflect: Where are you sourcing from, and can you switch to a local alternative?”

Looking ahead, Nanuk has two clear goals: to achieve net-zero carbon emissions and to solidify its place as Canada’s go-to lifestyle brand for outdoor and protective gear.

“We want to become carbon neutral, and we want to become the Yeti of Canada,” Chagnon said. “That’s our mission—and we’re just getting started.”

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