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CAFA Awards 2024 celebrates fashion icons and changemakers

Harry Rosen President Ian Rosen on stage at the CAFA Awards on October 19, 2024. Photo: George Pimentel Photography

The 2024 Canadian Arts & Fashion Awards (CAFA) brought together top fashion figures from across Canada and around the world. Held at Toronto’s Fairmont Royal York Hotel, the 11th annual gala recognized exceptional achievements in the fashion industry. Hosted by Toronto native and drag artist Brooke Lynn Hytes, the event highlighted both established icons and emerging talents, celebrating Canadian contributions to global fashion.

Among the night’s biggest honours was the Vanguard Award, presented to Canadian supermodel Linda Evangelista. Evangelista has been a fashion icon for decades, appearing on over 700 magazine covers and walking runways for some of the world’s most celebrated designers. Her career has set a benchmark for beauty, style, and activism. Erdem Moralioglu, the London-based, Canadian-born fashion designer, presented Evangelista with the award, recognizing her work not only as a supermodel but also as an advocate for breast cancer awareness, AIDS/HIV research, and LGBTQ+ rights.

Linda Evangalista on stage with Erdem Moralioglu at the CAFA Awards on October 19, 2024. Photo: George Pimentel Photography

Celebrating Canadian Fashion’s Influence and Innovation

In addition to Evangelista’s recognition, the 2024 CAFA gala honored Ben Barry with the Changemaker Award. Barry, Dean of Fashion at Parsons School of Design in New York, has led efforts to make fashion education more inclusive. His work integrates equity and justice into the curriculum at Parsons, a vision he began developing while chairing fashion at Toronto Metropolitan University. Barry’s influence extends to the disabled community, where he co-launched the Parsons Disabled Fashion Student Program, ensuring greater representation and opportunities for disabled students within the fashion industry.

Justice Faith and Nia Faith, co-founders of Révolutionnaire and The Rév Shop, were also recognized for their contributions. The sisters received a Changemaker Award for their activism and apparel line that empowers individuals to celebrate diversity and skin tone inclusivity. The duo’s impact, particularly on young people, has been far-reaching, with their work being highlighted in major publications like Forbes and Essence.

Roots CEO Meghan Roach on stage at the CAFA Awards on October 19, 2024. Photo: George Pimentel Photography

Roots Receives Outstanding Achievement Award

Another highlight of the night was the Outstanding Achievement Award, presented to Roots, the Toronto-founded brand synonymous with Canadian culture. Celebrating its 51st year, Roots has maintained its reputation for high-quality outdoor lifestyle apparel and leather goods. Meghan Roach, President and CEO of Roots, accepted the award, emphasizing the company’s commitment to innovation while remaining true to its heritage. Roots’ sweats, leather goods, and commitment to craftsmanship have earned it a loyal global following, and its influence continues to grow under Roach’s leadership.

The gala also saw the introduction of a new honour, the Indigenous Fashion Award, which CAFA Co-Founder and President Vicky Milner unveiled. This initiative aims to celebrate Indigenous designers and artisans, whose storytelling and craftsmanship enrich Canada’s fashion landscape. Milner highlighted that the award would foster mentorship and collaboration within Indigenous communities, creating more opportunities for Indigenous fashion talent.

The CAFA Awards on October 19, 2024. Photo: George Pimentel Photography

Impact Beyond Fashion

CAFA’s commitment to philanthropy was also evident during the gala. Two organizations, Shelter Movers and End Violence Everywhere (EVE), were spotlighted for their work with survivors of violence. Shelter Movers, a national organization founded by Marc Hull-Jacquin, provides free moving and storage services to individuals fleeing abuse. Meanwhile, EVE, founded by Canadian artist and activist Cait Alexander, offers advocacy services for survivors of intimate partner violence and sexual assault, both in Canada and the USA. The organizations exemplify how the fashion industry can contribute to broader social causes, emphasizing support for vulnerable communities.

The 2024 CAFA Gala also featured immersive experiences from key sponsors. NARS Cosmetics, celebrating its 30th anniversary, created a glamorous NARS Beauty Lounge for attendees. Guests could explore the brand’s products and capture memorable moments in an exclusive photo booth. Harry Rosen, the renowned luxury menswear retailer, offered an immersive experience showcasing its Fall/Winter 2024 collection, blending high fashion with art.

The CAFA Awards on October 19, 2024. Photo: George Pimentel Photography

Amazon Canada’s activation, the Amazon Atelier, further showcased the intersection of technology and fashion. The Amazon Atelier, inspired by the Fashion Design Student Award nominees, highlighted emerging talent while underlining Amazon’s growing support for Canadian fashion. The space invited guests to explore modern craftsmanship and create their own fashion-forward photo moments.

As the night came to a close, CAFA celebrated its winners across multiple categories, including Beaufille for Womenswear Designer of the Year, Spencer Badu for Menswear Designer of the Year, and Nobis for Outerwear Brand of the Year. Emerging talent was also recognized, with Jontay Kahm and Steff Eleoff receiving awards for their work in fashion and accessory design, respectively.

Other News:

Canadian Arts & Fashion Awards Unveils 2024 Nominees

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Anatomy of a Leader: Meghan Roach, President and CEO of Roots

Harry Rosen celebrating 70 years in business (Interview)

Ecommerce Trends 2024: AI, AR, and Sustainability Shaping Retail

Ecommerce Trends: AI, AR, and Sustainability Shaping Retail

As ecommerce continues to evolve, 2024 is proving to be a pivotal year for the industry. With global ecommerce sales projected to grow by 39% by 2027, businesses are scrambling to adopt key trends that will reshape how consumers shop online. 

Innovations like augmented reality (AR), artificial intelligence (AI), and sustainability practices are set to have a lasting impact on the retail landscape. 

Ecommerce is increasingly driven by technology, and two trends stand out as game-changers for the industry: augmented reality (AR) and artificial intelligence (AI).

AR has become a crucial tool for online retailers, bridging the gap between physical and digital shopping experiences. According to eMarketer, the number of AR users in North America is expected to surpass 100 million by 2025, making it a valuable asset for businesses looking to offer virtual try-ons and 3D product visualization. Major retailers, including Sephora and IKEA, are already leveraging AR to allow customers to visualize products in their real-world environments. This not only boosts buyer confidence but also significantly reduces return rates.

AI, on the other hand, continues to revolutionize ecommerce by providing personalized shopping experiences and streamlining operations. AI-powered chatbots, for instance, offer real-time assistance to shoppers, helping them find products, answer questions, and process orders efficiently. 

Retailers are also using AI to analyze customer behaviour, optimize product recommendations, and automate processes, making it an indispensable tool for improving engagement and satisfaction. The role of AI in ecommerce is only expected to grow as brands invest more in technology to create highly tailored experiences for their customers.

Augmented reality marketing concept. Hand holding digital tablet smart phone use AR application to check special sale price in retail fashion shop mall

Personalization, Data Privacy, and the Future of Ecommerce

Personalization has long been a driving force behind customer loyalty in ecommerce. According to a Google study, 72% of consumers are more likely to stick with brands that offer personalized experiences. Today, personalization means more than just a customized email; it involves creating an omnichannel experience that anticipates a customer’s needs at every step.

Retailers are increasingly relying on AI and data analytics to track customer behaviour and deliver personalized product recommendations, dynamic pricing, and targeted marketing. However, with the growing concerns around data privacy, businesses must also ensure they are transparent about how they use customer data. Many companies now offer customers the option to opt in to data sharing, building trust while complying with global privacy regulations like GDPR and CCPA.

Balancing personalization with data privacy will be key for ecommerce businesses as they navigate the complexities of customer trust in 2024.

Voice Search and Mobile Shopping Continue to Rise

As the digital landscape evolves, voice search and mobile shopping are becoming more integral to the ecommerce experience. Voice assistants, such as Amazon Alexa and Google Assistant, are transforming the way consumers shop online. It’s estimated that by 2025, 75% of North American households will own a smart speaker, making voice-activated shopping a key trend for the future.

Retailers are optimizing their websites for voice search to accommodate this growing demand, ensuring that customers can easily search for products, place orders, and track shipments through simple voice commands. This hands-free convenience is expected to drive further growth in online sales, making voice search an essential feature for modern ecommerce businesses.

Mobile shopping also continues to gain traction, with mobile commerce projected to account for 62% of total ecommerce by 2027. To meet this demand, retailers must ensure their sites are mobile-optimized, offering features such as one-click checkout and responsive design to deliver a seamless shopping experience across devices.

Google Smart Speakers. Image: Wikipedia

Sustainability and Payment Flexibility Drive Consumer Preferences

Sustainability has become a key differentiator for many brands. A recent PwC study found that more than 70% of consumers are willing to pay more for sustainably produced goods. This trend is especially prevalent among younger shoppers, with many Gen Z and Millennial consumers prioritizing eco-friendly brands.

Retailers that invest in sustainable practices, from carbon-neutral shipping to ethical sourcing, will likely see increased customer loyalty and engagement. For the fashion industry in particular, sustainability is becoming a significant driver of purchasing decisions, with brands that prioritize ethical practices gaining a competitive edge.

Another important aspect of the ecommerce experience is flexible payment options. Research shows that 13% of shoppers abandon their carts when they don’t see their preferred payment methods. Offering a range of payment choices—including digital wallets, credit cards, and buy-now-pay-later (BNPL) options—can help businesses close more sales and improve conversion rates. 

BNPL services like Klarna and Affirm allow customers to pay for purchases in instalments, which is especially appealing for higher-ticket items and is proven to increase average order values.

Related:

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B2B Ecommerce Strategy Trends for 2024

The Rise and Fall of Ecommerce in Canada Since 2020 Shows Brick-and-Mortar Retail Still Dominant for Consumers: Trendex Report

AMG Brand Centre opens at Mercedes-Benz Silver Star in Montreal

The new AMG Brand Centre at Mercedes-Benz Silver Star is the second AMG Brand Centre in Canada, and only the eleventh in the world. (CNW Group/Mercedes-Benz Canada Inc.)

Mercedes-Benz Canada and Groupe Park Avenue have officially unveiled the AMG Brand Centre at Mercedes-Benz Silver Star in Montreal. Located at 7800 Décarie Boulevard, the new facility stands as one of only eleven AMG Brand Centres worldwide. It’s also the second of its kind in Canada.

“Last year, one out of every five passenger vehicles retailed in Canada was an AMG. There is clearly a strong demand in this country—especially in Quebec—for performance luxury,” said Andreas Tetzloff, CEO of Mercedes-Benz Canada. “By creating a space where enthusiasts can fully immerse themselves in the Mercedes-AMG world, we are fuelling this passion in a powerful and meaningful way.”

With distinctive, brand-specific architecture, the AMG Brand Centre at Mercedes-Benz Silver Star is a dedicated AMG showcase. (CNW Group/Mercedes-Benz Canada Inc.)

A Showcase of Performance and Luxury

The new AMG Brand Centre spans 20,000 square feet and serves as a dedicated space for showcasing AMG’s high-performance vehicles. The facility’s bold architecture, developed by Mercedes-AMG’s team in Affalterbach, Germany, reflects the brand’s distinct ethos of power, speed, and luxury. The exterior features a striking LED-lit façade and expansive windows. And there’s a dynamic customer experience that awaits inside.

Gorden Wagener, Chief Design Officer of Mercedes-Benz, highlighted the symbolism of the design.

“The pulsing red glow against a dark environment represents AMG’s core values—power, passion, and performance. Every material used in the centre was chosen to authentically reflect AMG’s commitment to innovation and luxury.”

The interior design features an exclusive “salon privé” area for AMG customers. There’s also a special delivery zone where new owners receive their vehicles in an unforgettable manner. The unique key presentation involves a machine that dramatically reveals the keys, rising from a podium as if they are hovering in mid-air. This presentation symbolizes the start of a thrilling journey for AMG owners, setting the tone for their overall experience.

Redefining the Automotive Retail Experience

Adjacent to the newly renovated Mercedes-Benz Silver Star facility, the AMG Brand Centre also showcases Mercedes-Benz’s forward-thinking approach to automotive retail. This new retail concept integrates personalized customer service with digital touchpoints, offering a seamless, immersive experience. It allows clients to engage with both the vehicles and the brand in a unique and interactive way.

Mercedes-Benz Silver Star is the first dealership in Quebec to adopt the innovative retail model, which emphasizes open, flowing spaces with minimal boundaries between interior and exterior areas. The space is designed to be flexible, capable of transforming into event venues for special brand showcases or customer events. This design reflects Mercedes-Benz’s broader vision of creating a highly engaging retail environment. It’s part of an effort to enhance the connection between customers and the brand.

Left to Right: Norman Hébert, Executive Chairman, Groupe Park Avenue; Norman John Hébert, President, CEO, Groupe Park Avenue; Andreas Tetzloff, CEO, Mercedes-Benz Canada; Louis Dupras, Vice President and General Manager at Mercedes-Benz Silver Star. (CNW Group/Mercedes-Benz Canada Inc.)

“Opening the AMG Brand Centre goes beyond offering a sales space; it is about creating a deeper, emotional connection with the AMG brand,” said Norman Hébert, Executive Chairman of Groupe Park Avenue. Norman John Hébert, President and CEO of Groupe Park Avenue, added, “This centre transforms every customer interaction into an immersive experience, allowing visitors to discover AMG’s spirit of performance and innovation.”

Celebrating Quebec’s Passion for Motorsport

On October 8, 2024, Mercedes-Benz Silver Star hosted a grand opening event that celebrated the new AMG Brand Centre. Guests were treated to a high-octane experience with two racing simulators, which allowed them to drive virtual Mercedes-AMG GT4 race cars around a virtual track. These simulators were provided by Advanced SimRacing, a Quebec-based company that distributes the Official Mercedes-AMG GT Steering Wheel for Racing Simulation in North America.

At Mercedes-Benz Silver Star’s delivery area, customers take the keys to their new vehicle in a unique fashion. A machine “unboxes the star,” and the keys are presented by rising from a podium, appearing to hover above it. (CNW Group/Mercedes-Benz Canada Inc.)

The event also featured artwork by renowned Montreal-based artist Art Rotondo, whose motorsport-inspired pieces have gained international acclaim. Rotondo’s artwork has been previously showcased at Mercedes-Benz Silver Star events, including a special auction held earlier this year to support Big Brothers Big Sisters of Greater Montreal. Formula 1 driver George Russell, who participated in the event, signed two of Rotondo’s pieces, with proceeds benefiting the local charity.

Mercedes-Benz Canada continues to expand its presence in the Canadian market through its network of 57 dealerships, which sold 35,949 vehicles in 2023.

Related:

Mercedes-Benz Opens Unique Immersive Experience on Toronto’s Bloor St. Luxury Run [Photos/Interview]

Automobile Retailers Opening in Major Shopping Centres

Moose Knuckles Opens Flagship at Royalmount in Montreal

Moose Knuckles has opened a flagship at Royalmount in Montreal. Photo: Moose Knuckles

Moose Knuckles, the Canadian luxury outerwear brand, has unveiled its latest flagship store at Montreal’s Royalmount shopping destination. Known for combining rugged Canadian roots with innovative style, the brand’s new flagship offers an immersive and innovative retail experience, blending luxury with modern design elements to create a space that goes beyond traditional shopping.

Andrea Elliott, Executive Vice President of Direct to Consumer at Moose Knuckles, shared her insights on the flagship’s design: “Our goal with the Royalmount store was to create a space that feels like a luxurious loft apartment, where customers can take their time and truly immerse themselves in the world of Moose Knuckles.” The flagship offers more than just a shopping experience, bringing together sustainability, art, and high-tech features to engage customers in a new way.

Inside the Moose Knuckles flagship at Royalmount in Montreal. Photo: Moose Knuckles
Inside the Moose Knuckles flagship at Royalmount in Montreal. Photo: Moose Knuckles

Moose Knuckles Flagship Redefines Luxury at Royalmount

The Moose Knuckles flagship at Royalmount is designed to reflect the brand’s commitment to blending craftsmanship with cutting-edge design. The store’s interior, conceptualized by Moose Knuckles Global Artistic Director Carlos Nazario, takes inspiration from the relaxed, luxurious feel of a modern loft apartment. The space features high-end materials such as Nero Greco tile and lime fresco wash walls, creating a sophisticated yet inviting atmosphere.

“Our design for the Royalmount flagship was all about creating an environment where luxury feels approachable,” explained Nazario. “Every element, from the material choices to the innovative features like the LED ceiling, was chosen to reflect the laid-back yet luxurious lifestyle that defines Moose Knuckles.”

Inside the Moose Knuckles flagship at Royalmount in Montreal. Photo: Moose Knuckles

One of the flagship’s standout features is its LED digital ceiling, designed in collaboration with Stingray, which mimics real-time weather patterns. Whether it’s a sunny day or a snowstorm outside, the ceiling reflects the natural conditions, adding a unique sensory element to the shopping experience. This feature ties directly into Moose Knuckles’ outerwear expertise, reminding customers of the brand’s focus on products built for the elements.

Sustainability is also a key focus in the store’s design. Custom-made couches crafted from upcycled Moose Knuckles jackets provide comfortable seating, while also reinforcing the brand’s commitment to environmental responsibility.

“We wanted to create a space where sustainability is woven into the fabric of the design itself,” said Elliott. “By repurposing our jackets into furniture, we’re adding a tactile, creative element to the store that aligns with our values.”

Inside the Moose Knuckles flagship at Royalmount in Montreal. Photo: Moose Knuckles

Moose Knuckles Enhances the Customer Experience at Royalmount

The Royalmount flagship is designed to engage customers beyond just shopping. In addition to the innovative design elements, the store features a custom-built Canadian Oak bubble hockey table, offering shoppers a fun, interactive experience that ties back to Moose Knuckles’ Canadian roots. The store also showcases exclusive artwork by Montreal artist Stikki Peaches, further connecting the brand to the local cultural scene.

“Launching our flagship in Montreal, a city at the heart of our brand’s identity, is a significant milestone for Moose Knuckles,” said Victor Luis, Chairman of Moose Knuckles. “Royalmount is the perfect setting for our new concept, offering a luxury shopping experience that aligns with our brand’s values and aesthetic.”

The new flagship also reflects the brand’s desire to offer a comfortable, engaging environment where customers can spend time and explore at their leisure. “Our jackets are an investment, and we want to ensure that customers feel confident in their decision by providing a space where they can take their time and enjoy the process.”

Inside the Moose Knuckles flagship at Royalmount in Montreal. Photo: Moose Knuckles

Strategic Expansion and Sustainable Growth

The Royalmount flagship is part of Moose Knuckles’ larger strategy to expand its direct-to-consumer footprint in North America, Europe, and China. With over 30 stores globally, including in prime locations like Yorkdale Shopping Centre where Moose Knuckles opened its first store in 2016, the brand continues to grow while staying true to its Canadian heritage.

Elliott emphasized the importance of careful, strategic growth for the brand. “Our expansion is all about finding the right markets and creating stores that reflect Moose Knuckles in a meaningful way,” she said. “Royalmount is a key step in this journey, providing both locals and tourists with a luxurious, immersive experience.”

Inside the Moose Knuckles flagship at Royalmount in Montreal. Photo: Moose Knuckles

The brand has also adopted a flexible approach to real estate through the use of pop-up stores, allowing it to test new markets before committing to long-term leases. “Pop-ups have been instrumental in our growth strategy,” said Elliott. “They allow us to gauge interest and, if successful, we can convert them into permanent stores, like our outlet at the MacArthurGlen Outlets in Vancouver.”

Collaboration and Design Excellence at Moose Knuckles Royalmount

Moose Knuckles’ new Royalmount flagship is the result of collaboration across the brand’s creative and leadership teams, reflecting a shared vision for the future of luxury retail. “Creating this space was a collaborative effort,” said Nazario. “We wanted to build a store that not only showcases our products but also invites customers to engage with the Moose Knuckles brand on a deeper level.” The Royalmount flagship’s blend of contemporary design, cutting-edge technology, and sustainability sets a new standard for Moose Knuckles’ stores worldwide. As the brand continues to expand, this flagship marks a defining moment in its evolution, offering a unique experience that reflects Moose Knuckles’ commitment to craftsmanship, innovation, and environmental consciousness.

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Paris Baguette Opens Flagship Bakery Café on Bloor Street in Toronto

Paris Baguette at 110 Bloor St W. in Toronto. Photo: Gregor Shaw

Paris Baguette, the globally renowned bakery café chain, has officially opened its Canadian flagship at 110 Bloor Street West in Toronto. The grand opening, which took place earlier this month, marks a milestone for the brand as it continues to expand in Canada.

The grand opening event drew crowds with giveaways, including gift cards for the first 25 guests and branded swag for the first 100. Visitors were treated to free samples of Paris Baguette’s famed handcrafted cakes and pastries, as well as live music and giveaways from Z103.5 radio station.

“We are thrilled to introduce Paris Baguette’s unique offerings to Toronto,” said Darren Tipton, CEO of Paris Baguette North America. “Our commitment to quality, from our cakes and freshly baked breads to our hand-crafted coffees, is a reflection of our heritage and our desire to create a bakery café experience that feels like the heart of the community.”

Paris Baguette at 110 Bloor Street West in Toronto. Photo Credit: GTA General Contractors – Ryan Fung/Farzad

A Bold Flagship in the Heart of Yorkville

The new café, built by GTA General Contractors, stands out from other Paris Baguette locations with a design specifically crafted to complement the upscale Yorkville neighborhood. “We wanted this flagship to reflect the vibrancy and sophistication of the area, and to create a space that truly stands out,” said Cathy Chavenet, Chief Marketing Officer of Paris Baguette. The two-level café spans more than 3,700 square feet, with the main floor serving as the bakery and café, while the lower level houses the kitchen and baking facilities. Boreal Architecture handled millwork in the space.

Paris Baguette makes all of its products in-house daily. Guests can watch the bakery’s skilled artisans craft cakes and pastries through a glass window into the kitchen. In addition to sweet treats, the café offers a full menu of sandwiches, salads, and a variety of espresso-based beverages brewed with Lavazza coffee, a brand known for its high-quality beans.

Geoff Smith of CBRE represented Paris Baguette in the lease deal, while Arlin Markowitz of CBRE co-listed the space with Philip Traikos and Carmen Siegel of Cushman & Wakefield. The lease was first announced by Retail Insider in August 2021. The commercial podium at 110 Bloor is owned by ProWinko and managed by Salthill Property Management Inc.

Paris Baguette at 110 Bloor Street West in Toronto. Photo Credit: GTA General Contractors – Ryan Fung/Farzad

Aggressive Expansion Plans for Canada

Paris Baguette’s move into Canada is part of a larger strategy to establish 100 locations across the country by 2030. The company, which was founded in 1988, has a strong global presence with more than 4,000 bakery cafés around the world, including locations in major cities such as Paris, New York, London, and Seoul​. The Toronto Bloor Street flagship is the seventh Paris Baguette location in Canada, with several more planned for 2024.

The brand’s first Canadian location opened at the Yonge Sheppard Centre in Toronto in March 2023​. Since then, it has opened additional locations in Edmonton, Calgary, and other parts of the Greater Toronto Area. Paris Baguette’s aggressive growth in Canada is driven by both corporate-owned and franchised locations​.

Paris Baguette at 110 Bloor Street West in Toronto. Photo Credit: Salthill Capital
Paris Baguette at 110 Bloor Street West in Toronto. Photo Credit: Salthill Capital

Community Impact and Seasonal Menu Offerings

In line with its mission to serve and support local communities, Paris Baguette donated $5,000 to Second Harvest, Canada’s largest food rescue organization, at the grand opening. “Through this partnership, Paris Baguette is helping to ensure that nutritious food reaches those who need it most, reducing both hunger and food waste in Canada,” said Lori Nikkel, CEO of Second Harvest. The bakery café chain has chosen Second Harvest as its ongoing donation partner in Canada​.

The Bloor Street café will also feature seasonal menu items, including pumpkin and pecan treats for the fall. “We are constantly updating our menu to reflect the seasons and special occasions,” said Chavenet, highlighting the brand’s commitment to offering fresh and innovative products year-round.

Scotiabank survey highlights succession challenges for small businesses (Interview)

Photo- Kampus Production
Photo- Kampus Production

As a significant wave of small business owners get set to transition into retirement, a recent study from Scotiabank shows small business owners feel modernizing their digital capabilities is a key opportunity to increase the value of their business in advance of a potential sale.

In Scotiabank’s fifth annual Path to Impact Survey, several small business owners across Canada said that they do not have a clear path to digitalizing their operations which, in addition to dissuading potential buyers and possibly leaving money on the table may also make the business less productive and less profitable.

Pouya Zangeneh
Pouya Zangeneh

“The landscape of Canadian business is transforming,” said Pouya Zangeneh, SVP of Small Business Banking, Scotiabank. “With a significant portion of small business owners nearing retirement, and digital savvy younger entrepreneurs stepping up, the need for robust digital strategies and effective succession planning is escalating.

“Scotiabank’s 2024 Path to Impact survey uncovered both long- and short-term challenges weighing on the minds of business owners. Unsurprisingly, small business owners are concerned about the economic climate and higher costs due to sustained inflation. Small business owners surveyed said that inflation (46%) and a possible recession (38%) were their top-ranked concerns for the next 12 to 24 months, followed by supply chain disruption (19%), labour shortages (18%) and cyberattacks (18%). Increased costs for materials, supplies and capital costs are also top of mind, leading business owners to cut expenses.

“The major long-term concern is the need for succession planning. There will be a generational shift within Canada’s small business ecosystem in the coming years. Nearly half (48%) of Canadian small business owners are planning to exit their business within the next decade.”

Zangeneh said succession plans are crucial for a small business to survive after the original owner sells, however not every owner is prepared.

“Scotiabank’s survey found that nearly a third (31%) of small business owners in Canada are planning to sell their business by 2030. However, many are not making the necessary plans. Just over 65 per cent of small business owners have a succession plan in place, and only 43 per cent of those planning to sell in six or more years say they are not prepared,” he said.

“Thirty-five per cent of business owners don’t have a succession plan in place at all. They cited various reasons, with the majority saying planning is not a priority (40%), they don’t need one (33%) or they simply haven’t thought about it yet (33%).

“For those that do have a plan in place, 36 per cent intend to keep the business within the family, while about one in three plan to sell to a larger company (12%) or non-family members (20%). Fifteen per cent plan to close the business altogether.”

Zangeneh said the report found small business owners felt by modernizing and advancing their business’ digital capabilities, it gives them an opportunity for both short and long-term gains.

“By leaning into technology and creating a more digital experience the business will see many benefits, including the ability to meet customer and employee demands faster and help the business find efficiencies and cost-saving opportunities,” he said.

“Nearly half of those polled for this survey (45%) see digital transformation as critical to help with the sale or transition of their business. Those who have embraced digital tools are already seeing tangible benefits, including improved customer service (37%), wider reach (37%), increased revenue (33%), and reduced costs (32%).”

Zangeneh said part of the digitization process could include the adaptation of AI technology.

“Small business owners polled for this survey are showing openness to innovative support strategies, with 40 per cent saying the integration of AI could help them sustain and grow their business. As mentioned earlier, those small businesses that have enhanced their digital capabilities in the last three years have reported several benefits, including the ability to keep up with higher demand (31%) and innovating faster (31%),” he said.

“While helping owners grow and sustain their businesses, these benefits are also helping in the long-term, making the business more attractive for potential buyers.”

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Canadians to spend more this holiday, but spending mindfully: RCC

RCC x Leger 2024 Holiday Shopping Survey (CNW Group/Retail Council of Canada)

Retail Council of Canada (RCC), in partnership with Leger 360, has unveiled the RCC X Leger 2024 Holiday Shopping Survey, which shows that shoppers across Canada are determined to make the most of the season despite financial pressures.

With average holiday spending expected to hit $972 – up $74 (+8%) from last year – 90% of Canadians are carefully managing their budgets and actively seeking out deals amid ongoing inflation and rising costs,” said the report. 

“Despite inflation, 75% of Canadians plan to maintain or up their holiday budgets, driven by higher disposable incomes and more family members to shop for. However, they’re more strategic: 71% are adjusting gift-giving habits, buying fewer gifts, and zeroing in on the best deals.”

Diane J. Brisebois
Diane J. Brisebois

“Canadians are determined to celebrate, but they’re shopping more mindfully than ever,” said Diane J. Brisebois, President and CEO of RCC

Key Findings: Savvy Shopping on the Rise

  • Inflation’s Impact: 71% of Canadians are adapting their shopping habits due to inflation, focusing on sales, budgeting, and earlier planning—a slight uptick from last year.
  • Black Friday’s Clout: Black Friday reigns supreme, with 48% marking it as the most important shopping day. More Canadians are holding off for deals, with 38% delaying purchases until peak sale times, up from 34% in 2023.
  • In-Store vs. Online: Canadians are divided between in-store (62%) and online (38%) shopping, loving the tactile in-store experience but also drawn to the convenience and deals found online.
  • Where the Money’s Going: Spending is focused on clothing and holiday home entertaining (food, alcohol), each grabbing 16% of the budget. Gift cards are also big, with 42% opting for them as a flexible gift option.

Regional Highlights: Spending Trends Across Canada

  • Ontario: Spending $1,158 on average, Ontarians lead in online shopping, with 41% of their budget spent digitally.
  • Alberta: Budgeting $970, Albertans lean into online shopping for décor and food and are big on Cyber Week, with 72% keen on the deals.
  • British Columbia: Spending $893 on average, BC favors in-store shopping, using flyers (39%) as a key planning tool.
  • Atlantic Canada: Spending $904 on average, these shoppers are the most loyal to big box retailers, allocating 27% of their holiday budget.
  • Quebec: Budgeting $770 on average, focusing on home entertaining. Steady spenders, with 59% keeping budgets intact.

The complete survey is available exclusively for members. RCC members can access the full survey on the Retail Council of Canada website.

On October 23, 2024, from 1-2pm ET, RCC will host an online Retail Holiday Shopping Webinar. Leger will discuss the survey’s pivotal findings, providing insights for retailers to refine their holiday strategies. Moneris will highlight how customer and industry payment data can facilitate better business decisions during the holiday peak.  Register here for this FREE event.

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Community Natural Foods launches new membership program + App

Left to Right: Rob Naff, Managing Director, Home Health Care & Community Natural Foods, Matt Penner, Director of Operations and Merchandise, Community Natural Foods and Damon Tanzola, Senior Vice-President, Real Estate and Health & Wellness, Calgary Co-op and Community Natural Foods, pose with the new app.
Left to Right: Rob Naff, Managing Director, Home Health Care & Community Natural Foods, Matt Penner, Director of Operations and Merchandise, Community Natural Foods and Damon Tanzola, Senior Vice-President, Real Estate and Health & Wellness, Calgary Co-op and Community Natural Foods, pose with the new app.

Community Natural Foods, a wholly-owned subsidiary of Calgary Co-op, has launched a new membership program delivered through a new interactive app, designed to enhance consumers’ shopping experience and promote healthy choices.

This innovative app offers a variety of features, including the ability to earn Community Bonus Cash, access personalized recipes, and the opportunity to uncover exclusive savings on a wide range of natural and organic products, said the company in a news release.

“The new membership program + app caters to the needs of today’s health-conscious grocery shoppers, empowering them to make informed decisions. Users can take advantage of ways to save and earn on qualifying purchases, explore tailored recipes based on their dietary needs and enjoy discounts on everyday items,” it said.

Damon Tanzola
Damon Tanzola

“This launch represents a pivotal moment for Community Natural Foods. Since its establishment in 1977, CNF’s mission has been to provide Alberta shoppers with quality natural and organic products. As the needs of our customers evolve, we remain committed to innovating and enhancing their shopping experience. Our new membership program and interactive app embodies this commitment by modernizing how we connect with our community,” said Damon Tanzola, Senior Vice-President, Real Estate and Health & Wellness, Calgary Co-op and Community Natural Foods.

The app launch is just one of a number of significant investments the company said it has made:

  • Renovations at Community Natural Food’s 10th Avenue SW and Crowfoot Calgary locations
  • The launch of a new store in Old Strathcona Edmonton in June 2023
  • A new Community Natural Foods store set to open in the community of Seton in the fall of 2025
  • A new website, refreshed logo, and delivery vans
  • Investments in in-store technology and software, including point of sale upgrades.
  • More than 10,000 products available in-store, with more than 7,000 available for sale online.

“With our new Community Natural Foods membership program and app, we can offer a streamlined platform that encourages our customers to explore wellness resources and deals at their fingertips. After years of careful planning and development, we are confident this app will significantly enhance the way our customers shop and engage with our natural food choices every day,” said Tanzola.

“Our new app reinforces Community Natural Foods’ commitment to innovation and investment in the wellness space. This app simplifies the shopping experience and also provides customers with the tools they need to make healthier choices while saving and earning along the way. It’s a significant step in making wellness more accessible for everyone.”

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Pajar Canada Expands with Acquisition of Cougar Footwear Brand

Cougar boots. Image: Cougar website (at time of Pajar acquisition)

Pajar Canada, a Montreal-based leader in premium winter footwear and outerwear, has acquired Cougar, another iconic Canadian footwear brand. Both brands share a rich history, and their merger will expand their reach across Canada and international markets.

Founded in 1963, Pajar Canada has built its reputation on blending traditional craftsmanship with modern innovation. The acquisition of Cougar, which has been producing high-quality waterproof footwear since 1948, reflects Pajar’s vision of expanding its market presence while maintaining the core values that have defined both brands for decades.

“We’re excited to bring Cougar into the fold,” said Michel Golbert, President of Pajar Canada. “Both brands are Canadian institutions, and together, we can leverage our strengths to provide innovative, quality products to more customers globally.”

Left – David Golbert, Vice President, Pajar Canada. Middle – Jacques Golbert, CEO. Right – Michel Golbert, President.

Strengthening Canadian Heritage with International Expansion

Pajar plans to capitalize on its well-established distribution networks to grow the Cougar brand, initially in Canada and the United States, before moving into Europe. Golbert explained that Trend Marketing, one of the largest footwear distributors in Canada, will handle Cougar’s domestic distribution. Pajar will oversee Cougar’s entry into the U.S. market, beginning with a major product launch at the FFANY Show in New York this December.

“We’ve built a robust presence in 25 countries, and we see a great opportunity to bring Cougar into Europe, following a model similar to what we’ve done with Pajar,” Golbert shared. The strategic move allows Pajar to extend Cougar’s reach to new customers while maintaining its long-standing commitment to durability and style.

Future Opportunities for Product Development

Although Cougar is known primarily for its footwear, the acquisition opens the door for potential product diversification. Golbert mentioned the possibility of Cougar expanding into outerwear, much like Pajar has successfully done. 

Image from the Pajar Canada website

However, these plans are in the early stages, and for now, the focus remains on solidifying Cougar’s place in the global market.

“We’re still in the early stages of planning, but there’s a lot of potential. We’re excited to see how we can take Cougar’s legacy of quality footwear and apply it to other product categories,” Golbert said.


Other news on Pajar in Retail Insider:

Pajar to Launch 1st Standalone Retail Stores

Inside Pajar’s First-Ever Retail Stores [Photos]

Canadian Fashion Brand ‘Pajar’ Opens 2nd Permanent Retail Space Amid Brand Expansion