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WELL Health acquires Jack Nathan clinics, expands in Walmart Canada

By
Craig Patterson
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PHOTO: JACK NATHAN HEALTH

WELL Health Technologies Corp. (“WELL”), a prominent digital healthcare company, has taken a step to increase primary care access by acquiring Canadian clinical assets from Jack Nathan Medical Corp. (“Jack Nathan”). The acquisition brings 16 owned and operated clinics and 62 licensee clinics into WELL’s network, establishing a new Affiliate Clinic model and extending WELL’s presence within Walmart Canada locations.

The 16 clinics, generating over $10 million in revenue in the last 12 months, are located in 13 cities across Canada. The 62 licensee clinics contribute an additional $2.2 million in annual revenue. WELL anticipates that its transformation programs and shared services support will help these clinics achieve profitability on an adjusted EBITDA basis by 2025.

Growing WELL’s Presence in Walmart Canada

As part of the acquisition, WELL gains Jack Nathan’s rights to operate clinics within Walmart Canada stores, an opportunity for nationwide expansion. With Walmart’s footprint of over 400 locations across Canada, WELL’s owned and operated clinics will now reach more communities, offering accessible, in-store primary care options.

Hamed Shahbazi, WELL’s Founder and CEO, highlighted the significance of this acquisition: “Acquiring Jack Nathan’s Canadian business is a substantial milestone in our mission to support healthcare providers across Canada. By adding 90 doctors to our network and creating opportunities for both owned and affiliate clinics, we are expanding our ability to support physicians in delivering quality care. Our presence in Walmart stores allows us to reach a broader population while benefiting from WELL’s digital tools that enhance clinic operations.”

PHOTO: JACK NATHAN HEALTH

Introducing the New Affiliate Clinic Model

The acquisition marks the launch of WELL’s high-margin “Affiliate Clinic” model. In this new structure, WELL will support independently owned and operated clinics by recruiting and placing physicians, while providing operational and technology solutions. These clinics, which will be owned by physicians, generate rental income for WELL without operational responsibilities, contributing to a more sustainable and profitable revenue stream.

Dr. Michael Frankel, Chief Medical Officer at WELL, commented on the impact of this model on primary care: “Primary care is essential to our healthcare system, and expanding our footprint allows us to better support physicians. This acquisition bolsters WELL’s role as a healthcare leader, enhancing workflows, improving clinic efficiency, and sustaining operations long-term.”

Expanding Geographic Reach and Patient Access

With this acquisition, WELL’s reach now spans multiple densely populated regions across 13 Canadian cities. The clinics, strategically positioned in Walmart locations, are expected to improve patient access and streamline healthcare experiences with support from WELL’s clinic transformation program. WELL’s digital tools and shared services program will be implemented across these clinics to optimize operations, boost efficiency, and improve the patient-provider experience.

The acquisition aligns with WELL’s long-term vision of creating a pan-Canadian network of accessible, tech-enabled healthcare clinics. By integrating Jack Nathan’s clinics into its platform, WELL is building on its position as Canada’s largest owner-operator of healthcare clinics, solidifying its role in addressing primary care accessibility.

Walmart Canada store. Photo: Getty Images

Streamlining Operations with WELL’s Digital Tools

Through this acquisition, WELL plans to implement its digital tools and clinic transformation program across all newly acquired clinics, enhancing operational efficiency. WELL’s technology solutions include front and back-office management software applications that aim to improve workflows and simplify clinic management. These innovations are designed to reduce administrative burden and allow physicians to focus more on patient care.

Empowering Physicians and Elevating Care

WELL’s investment in Jack Nathan’s network emphasizes its commitment to empowering healthcare providers through technology. As part of the transformation, the company’s clinic transformation team will work closely with physicians and staff, enhancing workflows and implementing WELL’s proven optimization strategies.

Mike Marchelletta, Executive Vice Chairman of Jack Nathan, expressed confidence in WELL’s ability to bring the clinics to the next level: “WELL Health’s expertise in technology and operations offers a unique opportunity to elevate Jack Nathan’s network. Their leadership and advancements in AI and clinical technology will help improve access to quality healthcare for patients and physicians across Canada.”

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Canadian Retail News From Around The Web For November 5, 2024

By
Retail Insider
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Canadian Retail News From Around The Web

News at a Glance

Retail Insider is streamlining its Canadian retail news from around the web to include a handful of top news stories that can be viewed quickly during the day. Here are the top stories from the past 24 hours.

Members-only pricing at Loblaw stores angers Canadian customers — ‘shouldn’t be allowed’ (Yahoo)

Canadian apparel retailer Groupe Dynamite hires bankers for IPO (Fashion Network)

Rising credit card scams impacting Canadian retailers (CTV)

Lockout begins at B.C. ports in labour dispute (Global)

Letter to Minister of Labour Steven MacKinnon Regarding Labour Disruption at Port of Montreal (Retail Council of Canada)

redtag.ca Gift Cards Expand to Retail Locations and Amazon.ca (Newswire)

Taylor Swift shows spark beading bonanza and big sales for crafting retailers (CTV)

Pickleball paddle thefts reported across GTA (CityNews)

Candlelight vigil held to remember employee who died at Halifax Walmart (CBC)

Uniqlo opens 5 new stores across Canada this Fall

By
Craig Patterson
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Uniqlo store at CF Sherway Gardens on Friday, November 1, 2024. Photo: Uniqlo

Japanese fashion retailer Uniqlo opened five new stores across Canada this fall, cementing its growing presence in the Canadian market. This latest expansion includes high-profile locations in Ontario, British Columbia, and Quebec, adding to the brand’s established footprint across the country. 

The openings underscore Uniqlo’s commitment to bringing its quality, staple-based clothing to Canadian consumers as part of a broader North American growth strategy. The brand entered Canada in 2016 with stores, and has been expanding since then.

Inside the new Uniqlo store at CF Sherway Gardens on Friday, November 1, 2024. Photo: Uniqlo

A Strategic Approach to Canadian Expansion

Uniqlo’s new stores in Ontario include CF Sherway Gardens in Toronto, Heartland Town Centre in Mississauga, and Bramalea City Centre in Brampton. British Columbia now boasts an additional location at Willowbrook Shopping Centre in Langley, while Quebec welcomes a new store at the highly anticipated Royalmount development in Montreal. Each store has been carefully selected based on Uniqlo’s data-driven approach to reaching high-demand, high-traffic locations across Canada.

CF Sherway Gardens: The CF Sherway Gardens store opened last week and occupies about 15,000 square feet, combining the mall’s former Laura retail space with adjacent areas to create a spacious layout that enhances the customer shopping experience. The format aligns with Uniqlo’s preferred size for non-flagship locations, allowing it to showcase a full range of essentials.

Heartland Town Centre: The Heartland Town Centre location, which opened in early October, represents a first for Uniqlo in Canada, as it marks the retailer’s debut in a power centre environment. Located in Mississauga, Heartland Town Centre is one of Canada’s most successful big-box retail hubs, known for its easy accessibility and ample parking. This location allows Uniqlo to serve a broader suburban demographic, offering convenience for shoppers outside traditional enclosed malls.

Bramalea City Centre: The Bramalea City Centre location brings Uniqlo to Brampton with a 12,167-square-foot store within this popular regional shopping mall. The store, which opened on October 18, reflects Uniqlo’s commitment to reaching diverse communities in the Greater Toronto Area.

Willowbrook Shopping Centre: In British Columbia, the new Willowbrook Shopping Centre store in Langley adds to Uniqlo’s Greater Vancouver Area locations, marking the brand’s fifth store in the region. The store, which opened October 25, highlights Uniqlo’s focus on reaching suburban areas.

Royalmount in Montreal: Uniqlo’s Royalmount location solidifies its presence in Quebec, adding a fifth store in the Greater Montreal Area. Royalmount, a new mixed-use complex, which opened on September 5 of this year, is expected to become a premier retail destination in Montreal. Uniqlo’s early entry into the development reinforces the brand’s confidence in Royalmount as a key retail hub.

Jeff Berkowitz of Aurora Realty Consultants has been instrumental in Uniqlo’s Canadian expansion, negotiating leases since the brand entered the country over eight years ago. His expertise has been pivotal in securing prime locations that align with Uniqlo’s strategic objectives.

Uniqlo grand opening at Royalmount in Montreal in September. Photo: Uniqlo

Understanding Canadian Consumers and Future Growth Plans for Uniqlo 

Uniqlo’s success in Canada reflects a deep understanding of Canadian consumer preferences. The brand’s focus on high-quality, versatile basics aligns well with Canadians’ desire for functional, lasting clothing over fleeting trends. Uniqlo’s minimalist, durable styles appeal to shoppers looking for reliable and adaptable wardrobe staples. 

Uniqlo’s North American strategy includes a target of 200 stores across the continent by 2027, with Canada positioned as a significant market. Potential future store openings could extend to cities like Winnipeg, Halifax, Quebec City, and London, Ontario, while the brand may also seek to increase its presence in power centres such as South Edmonton Common. The long-rumored possibility of a flagship store in downtown Vancouver could also come to fruition, with potential sites on Robson Street or in the former Nordstrom building, giving Uniqlo a prime street-front presence in Vancouver.

Competing in Canada’s Fast-Fashion Market

Uniqlo’s ongoing expansion brings it into competition with other fast-fashion retailers like H&M and Zara, both of which have strong store presences across Canada. However, Uniqlo’s focus on quality basics rather than trend-driven pieces differentiates it within the Canadian retail landscape. Canadian retailer La Maison Simons also provides competition, offering a curated selection of affordable fashion. 

Meanwhile, a new international fast-fashion brand is expected to enter Canada as soon as next year, bringing large-format stores and trendy options that could intensify the competitive landscape. Despite the competition, Uniqlo’s steady expansion signals its commitment to Canada and confidence in its ability to grow its market share.

Inside the new Uniqlo store at Royalmount in Montreal. Photo: Uniqlo

Global Reach with Local Adaptation

These recent openings bring Uniqlo’s Canadian store count to 28, with the brand’s first two Canadian locations having launched at CF Toronto Eaton Centre and Yorkdale Shopping Centre in 2016. Uniqlo’s calculated expansion strategy underscores the brand’s importance to parent company Fast Retailing, one of the world’s largest apparel retailers. Uniqlo’s current store format in Canada typically spans between 15,000 and 40,000 square feet, allowing for a well-curated selection of products that appeal to Canadian shoppers.

Globally, Uniqlo now operates over 2,400 stores, with over 60 in the United States and an expanding presence in Canada. 

More from Retail Insider

adidas set to open new “Home of Sport” store in Vancouver on Robson Street (Renderings)

By
Mario Toneguzzi
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Robson street view of new adidas "Home of Sport" store (CNW Group/adidas Canada)

adidas will open in mid-November its new concept “Home of Sport” store on Robson Street in Vancouver.

In a news release, the retailer said the flagship location will be the first of its kind in Canada and the U.S., offering a unique shopping experience that celebrates the essence of sport through a culturally rich lens. 

“The Home of Sport store will occupy nearly 35,000 square feet, seamlessly integrating both the main floor and basement of the historic building. Once home to the Central Branch of the Vancouver Public Library, the space retains its stunning architectural design, providing a unique backdrop for an elevated shopping experience. The store will feature innovative digital tools such as LED tickers that enhance navigation and storytelling for consumers, inviting visitors to engage with adidas’s diverse product offerings – from performance gear to lifestyle apparel and more,” it said.

Lesley Hawkins
Lesley Hawkins

“Our new store on Robson Street is an exciting step for adidas in Vancouver and also within Canada,” said Lesley Hawkins, Vice President of Retail at adidas Canada. “Our goal is to create a community hub that honours both sport and culture, combining elements like our state-of-the-art Run Lab for personalized footwear analysis and Made For You customization areas to provide an enhanced and memorable shopping experience for everyone.” 

The Run Lab will use advanced biometric technology to analyze customers’ running styles, ensuring they find the perfect footwear fit. In the Made For You spaces, customers can personalize popular products with locally inspired designs, offering a unique way to express their individual style, said adidas. 

In a previous story with Retail Insider, Hawkins said: “Vancouver is a very international market, one of the most diverse cities in North America and a true gateway to the Pacific region, so a strong presence in the city just makes sense. With regards to the building, Robson Central has a long and very meaningful cultural history, from its initial function as the central library, to its time as home to iconic brands/institutions such as Virgin (Canada’s first Megastore), Planet Hollywood, HMV and still to this day Bell Media (CTV). 

adidas store rendering
adidas store rendering
adidas store rendering
adidas store rendering

“The vision behind the project was to strip the heritage building down to its core and let the beauty of the award-winning architectural design shine, exposing the high ceilings and utilizing the natural light. An intent that aligns very well with our Home of Sport concept, rooted in functional simplicity. With elements like the Running Lab and modular fixturing which will allow for community events in the space, we look to bring back the cultural relevance of the building.”

The retailer said the Robson store pays homage to the building’s history while celebrating its award-winning architectural features.

adidas store rendering
adidas store rendering

“Thoughtful design choices will reveal remnants of the original structure, including restored finishes that reflect the site’s heritage, creating a harmonious blend of the past and present,” it said.

“Known for its diverse community and rich cultural landscape, Vancouver is a key market for adidas. The Robson Street location stands as a testament to the brand’s commitment to the city, offering a space that can host community events and activations, further connecting with local consumers.”

How a Trump or Harris victory could raise grocery prices in Canada

By
Craig Patterson
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Loblaws store. Photo: Loblaw Companies

The upcoming U.S. election could have significant consequences for Canadian grocery prices, regardless of which candidate wins. Dr. Sylvain Charlebois, Senior Director of the Agri-Foods Analytics Lab at Dalhousie University, suggests that a protectionist shift in U.S. policy could raise costs for Canadian consumers. “We’re facing a more protectionist Western world as a result of this election,” he said. Dr. Charlebois, who is currently working on Canada’s annual Food Price Report, predicts that both parties’ policies may lead to price hikes in Canadian grocery stores.

While either candidate is likely to adopt policies that drive up tariffs, a renewed Donald Trump administration is expected to enforce even stricter trade measures, especially with countries like China. This approach could have a ripple effect on Canadian food prices, particularly for products imported from or closely tied to the U.S. “More tariffs are coming, and these will inevitably push prices higher,” Charlebois emphasized, noting that Canadians could see significant changes at the checkout over the next 12 months.

If Kamala Harris wins the election, Dr. Charlebois expects a shift in tone toward international trade, although protectionist policies are still anticipated. Harris may adopt a less aggressive stance than her opponent, potentially reducing the risk of direct trade confrontations. However, Dr. Charlebois warns that her administration could still prioritize American agricultural interests, which might mean heightened scrutiny on trade agreements impacting dairy, poultry, and other supply-managed sectors in Canada.

Kamala Harris, left, and Donald Trump.

Supply Management Policies and Bill C-282: Could It Backfire?

One unique factor influencing Canadian food prices is the country’s supply management system, which protects certain domestic industries like dairy and poultry from international competition. Dr. Charlebois highlighted Bill C-282, a proposed law that would insulate supply-managed sectors from trade negotiations, raising concerns over Canada’s negotiating power. “Bill C-282 will likely make matters worse for the economy,” he cautioned, arguing that Canada’s strict protections may deter potential trade partners.

For products like milk and poultry, supply management already limits access for international suppliers, which can drive up prices. Dr. Charlebois suggested that should Trump win, the U.S. might demand greater access to Canadian markets, potentially sparking retaliatory tariffs that would impact Canadian consumers. “If Trump wins, we could see targeted trade measures aimed at Canada’s protected sectors,” he warned.

Inflation and Interest Rates Pose Additional Concerns

Beyond supply management, inflation remains a pressing concern. If inflation continues to rise, higher interest rates could follow, further tightening consumer budgets. 

“Consumers will likely become even more careful with their food spending as inflation and interest rates rise,” Charlebois noted. He warns that this trend, although gradual, could take a firm hold within the year, making everyday grocery items increasingly costly for Canadians.

Potential Impact of U.S. Dollar Fluctuations and Canada’s Position in North American Trade Dynamics

A potential Trump win may strengthen the U.S. dollar, which would lead to a weaker Canadian dollar and make imported groceries more expensive. Dr. Charlebois noted that Canadian food inflation data already shows rising prices for domestic products, which, when combined with increased import costs, could create a “double whammy” for Canadian consumers. “We’re looking at both domestic and imported prices rising, and it’s not a good situation for Canadians,” he added.

Dr. Charlebois also expressed concerns about Canada’s standing in North American trade if the U.S. continues to put an America-first agenda into action. He anticipates that the U.S. will seek closer ties with Mexico, which could leave Canada in a weaker trade position. “America will continue to put America first, and Canada could be caught in the middle,” he remarked, explaining how Canada’s smaller population makes it less influential on the global stage. 

More from Sylvain Charlebois:

FTJCo Fine Jewellery brings ethical luxury to Cabbagetown

By
Craig Patterson
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FTJCo storefront at 576 Parliament Street in Toronto. Photo: FTJCo Fine Jewellery

Toronto-based FTJCo Fine Jewellery, a Certified B Corporation, is making strides in the ethical luxury jewellery industry. Operating out of its studio and showroom in Cabbagetown, FTJCo offers locally crafted pieces produced by an all-female team of goldsmiths, focusing on sustainability and transparency in both production and sourcing.

Kesha Frank

FTJCo was founded in 2006 with a mission to bring responsibly sourced materials to the jewellery industry. Initially, the company intended to supply these materials to retailers, but limited awareness and demand within the industry led FTJCo to pivot toward a direct-to-consumer model. 

“We quickly determined that retailers didn’t understand how to position responsibly made materials,” explains CEO and Gemsetter Kesha Frank. The shift has enabled FTJCo to cater directly to consumers who value ethical standards in jewellery, she said.

An Uncommon Team of Female Goldsmiths at FTJCo Fine Jewellery

In an industry traditionally dominated by men, FTJCo’s all-female team of goldsmiths is unusual. Frank describes the decision as one aimed at creating a more inclusive workspace, noting, “I wanted to build a space where women could have agency in an industry historically for women but made by men.” 

The studio environment reflects this intention, fostering collaboration and respect, which Frank sees as essential to the company’s values and appeal.

Kesha Frank setting a stone in a piece of jewellery at FTJCo on Parliament Street in Toronto. Photo: FTJCo Fine Jewellery Toronto
The FTJCo team on Parliament Street in Toronto. Photo: FTJCo

FTJCo Fine Jewellery’s Commitment to Verified Supply Chains and Rainbow Inclusivity 

FTJCo’s emphasis on transparency is evident in its commitment to ‘evidence-based supply chains’, ensuring each material used has documented provenance. Frank notes that the industry’s trend toward ‘greenwashing’ can be misleading, with companies sometimes making claims that lack verification. 

“We only make claims we can back with evidence,” she says, underscoring the importance of transparency for FTJCo’s clientele. This approach has garnered attention among consumers concerned with the origins of their purchases.

FTJCo recently became Rainbow Registered, a Canadian Gay and Lesbian Chamber of Commerce initiative that certifies inclusive businesses. According to Frank, some customers specifically seek out FTJCo due to the company’s commitment to welcoming all. This certification reflects FTJCo’s broader inclusivity values and adds to its appeal in Toronto’s diverse community.

Inside the FTJCo showroom at 576 Parliament Street in Toronto. Photo: FTJCo Fine Jewellery Toronto

Balancing Design and Durability while Advancing Climate-Neutral and Certified Diamond Options

FTJCo’s designs prioritize durability alongside aesthetics, encouraging customers to invest in long-lasting pieces rather than following fleeting trends. Frank describes the approach as “fine jewellery with integrity,” emphasizing that each piece is crafted with both style and resilience in mind. FTJCo’s jewellery design incorporates details that reinforce durability, allowing customers to wear their pieces daily, with designs intended to endure over time.

FTJCo is on the brink of introducing climate-neutral gold and B Corp-certified natural diamonds. These initiatives represent significant steps toward increasing sustainability in an industry where verified sourcing remains a challenge. Frank said that the brand has been working on building these ethical supply chains for years, expressing cautious optimism that FTJCo might soon be able to offer certified climate-neutral gold. 

“We might actually be able to bring certified climate-neutral gold to market soon,” she said, aligning with FTJCo’s goals for environmentally conscious luxury.

Setting a princess cut diamond in a ring at FTJCo at 576 Parliament Street in Toronto. Photo: FTJCo

Transparency in Production for Local and International Clients

FTJCo’s Cabbagetown studio allows customers to view the jewellery-making process up close, with the retail space separated from the workshop by a glass wall. Many customers visit the studio to see pieces in person and observe the work of FTJCo’s goldsmiths.

For international clients, FTJCo offers virtual consultations, a practice that became essential during the pandemic. The studio adapted by hosting remote consultations and even mobile “trunk shows” around Toronto.

More from Craig Patterson

SHEIN celebrates holidays with free presents at Toronto’s Distillery District

By
Mario Toneguzzi
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SHEIN Toronto Pop-Up at CF Toronto Eaton Centre, March 2023. (Image: Elaine Fancy)

SHEIN, the leading global fashion e-retailer, is bringing festive cheer to Canadians with a magical holiday pop-up experience at the Distillery District’s Winter Village from November 13 to November 17.

“Conveniently located near the iconic heart sculpture, this event invites visitors to embrace the season with a touch of nostalgia,” said the company in a news release.

“At the heart of this pop-up is Box Santa, a playful, oversized Santa figure made from SHEIN-branded boxes, embodying the excitement of holiday gift-giving. Visitors can snap a picture with Box Santa, share it on social media using the hashtag #SHEINboxsanta, and instantly receive a free gift. Over the five-day event, SHEIN will be distributing 10,000 presents, featuring popular items across home décor, accessories, apparel, stationary and more.”

The retailer said it will spotlight local talent with a 10-panel mural along Case Goods Lane at the Winter Village, created by Canadian illustrator Kathleen Fu.

“Known for her intricate, Where’s Waldo-style artistry, Fu’s mural brings to life quintessential Canadian winter moments – shoveling snow, building gingerbread houses, wrapping gifts, and even escaping the cold with a sunny holiday. On display from November 13 to January 5, this mural celebrates both the magic of winter and the creativity of our local community. Exclusive to the Canadian market, Fu’s illustrations will also be available for purchase on SHEIN’s website as tote bags, phone cases, and more,” it said.

Vito Zhong
Vito Zhong

“We are incredibly thankful to our Canadian shoppers for their ongoing support and for continuously choosing SHEIN for their fashion and lifestyle needs,” said Vito Zhong, General Manager of SHEIN Canada. “This pop-up is our way of saying thank you for making us a part of your holiday shopping experience. We’re proud to offer something for everyone, with a diverse range of categories that make it easy to find the perfect gift for every person on your list.”

SHEIN said it will also be supporting Big Brothers Big Sisters of Toronto by donating fall and winter clothing items for their Holiday Drive, ensuring children and families in need receive warm essentials this season. Additionally, SHEIN has partnered with Homeless Connect Toronto, contributing clothing for their One-Stop-Shop Event, which provides essential services and support to vulnerable individuals across the city.

To explore SHEIN’s holiday offerings, visit ca.shein.com/campaigns/ca_mkt.

SHEIN’s holiday pop-up at the Distillery District’s Winter Village:

WHEN:
Wednesday, November 13: 12 PM to 9 PM
Thursday, November 14: 10 AM to 9 PM
Friday, November 15 to Saturday, November 16: 10 AM to 10 PM
Sunday, November 17: 10 AM to 9 PM

WHERE:
55 Mill Street, Toronto

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SHEIN Plans Canadian Expansion with Multiple Temporary Retail Spaces [Interview]



Kootenay Knit & Apparel raising money for breast cancer

By
Mario Toneguzzi
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Photo: Kootenay Knit & Apparel
Photo: Kootenay Knit & Apparel

Since its inception more that 25 years ago, independent retailer Kootenay Knit & Apparel, a Canadian woman-owned business, has always believed in the importance of giving back to the community.

Once again this year, the small Cranbrook, B.C.-based business participated in raising awareness and money for the Breast Cancer Awareness Month in October.

Over the years, its unique Pink Mitten Campaign has raised more than $1 million.

For every pair of Pink Ribbon Mittens sold in October, $2 was donated towards vital breast cancer research and support services through the Canadian Cancer Society.

Shauna Lemens
Shauna Lemens

Shauna Lemens, the retailer’s Marketing Manager, said the company is committed to creating products that are not just about warmth but about meaningful impact—crafted with care, creativity, and ethical responsibility. 

“The mittens, with their vibrant pink hue, are more than just accessories—they’re a call to action, encouraging wearers to share their stories and inspire others to join the cause. By wearing the Pink Mittens, individuals become part of a larger movement, one that not only raises awareness but also funds critical research and support for patients,” she said.

All consumer sales for the company are online.

“We specialize in knitwear. So headwear, beanies, touques, mittens, scarves. We’re really known for our mittens –  the 2010 Winter Olympics in Vancouver, the red Canada mittens. That’s our company,” said Lemens.

“That’s what put us on the global platform –  the red Canada mittens for the Olympics. But we largely deal with distributors and retailers who get our products and resell them.”

“Actually, it was the year following the Olympics in 2011 the Pink Mitten Campaigns initiated . . . We’re a women-owned company. We believe in women-related causes and initiatives. So this one was an easy one for us to get behind, knowing that one in eight women in Canada are affected by or diagnosed with breast cancer.

“We’re all kind of affected. We all can relate. We wanted to get behind the cause initially and similar causes. For us as a business, that’s what we believe in. And then we partner with the Canadian Cancer Society, who helps tell the message, and our participating retailers, partners and sponsors get behind to believe in the cause as well as support and provide that ability to be able for us to donate, donate the dollars and sell the mittens.”

“The Kootenay Knit & Apparel story began in 1994 in the East Kootenays, a location in beautiful British Columbia, Canada with breathtaking views, magnificent mountain ranges, lush green valleys, endless rushing rivers and crystal clear lakes,” says the company on its website.

Cathy Rella
Cathy Rella

“The area hosts an abundance of outdoor activities for every season including skiing, snowboarding, biking, golfing, fishing and hiking. Owner, Cathy Rella began with her flair for design and creativity to start a uniquely Canadian headwear and knitwear business.

“‘Kootenay’ landed our name on the map in 2002 by supplying sweaters to CBC broadcasters for the Winter Olympics. 2006 brought further recognition as Kootenay was selected by Hudson’s Bay Company as a hat supplier. The ‘Bugsy’ hat became the podium hat to be worn by the Canadian Olympic Team at the Winter Olympics in Turin, Italy. Kootenay was selected as an official licensee for the 2010 Vancouver Olympic Games. Since 2010, Kootenay has supplied products for the 2014 Winter Olympic Games in Sochi, was an official licensee for 2015 FIS World Downhill Championships in Colorado and was an official licensee for Canada 150 in 2017.”

The retailer says it has created many fundraising programs and cause campaigns for a number of organizations and it is passionate about products with purpose and supporting a cause such as The Pink Mitten Campaign that raised $1 million for the Canadian Cancer Society; the NHL Players Association’s ‘Hockey Fights Cancer’ Program; ‘Show Your Stripes’ fundraiser for Ronald McDonald House Charities, ‘MADD Mitten’ campaign and many more. 

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Chick-fil-A Shared Table food donation program surpasses 30 million meals

Canadians gear up for Black Friday: Rakuten

By
Mario Toneguzzi
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Photo- Andrea Piacquadio
Photo- Andrea Piacquadio

Young Canadians are gearing up to take advantage of big sale moments this holiday season with more than four-in-five (81 per cent) under 35 planning to shop on Black Friday – significantly more than Cyber Monday (57 per cent) or Boxing Day (62 per cent), and the 62 per cent of overall Canadians who will shop that day, according to Rakuten.

Rakuten.ca, the leading shopping destination to save with Cash Back and deals from your favorite brands, predicts that Black Friday is poised to be the biggest shopping day this year.

Here are a few highlights of the Rakuten Annual Holiday Spend Survey:

  • More Canadians are planning to shop more on big sales moments than in previous years;
  • 31 per cent more plan to shop on Black Friday;
  • 27 per cent more on Cyber Monday;
  • 29 per cent more on Boxing Day;
  • Average anticipated holiday spend is $637, up from $570 in 2023;
  • 72 per cent of Canadians are actively watching for upcoming sales/offers;
  • 63 per cent of Canadians plan to start holiday shopping earlier to spread out the expense (up from 56 per cent in 2023);
  • Canadians are looking to get more from their money with 66 per cent preferring cash back programs over point-based programs;
  • Four-in-five (81 per cent) Canadians are stressed about the cost of buying holiday gifts this year.
Jennifer LaForge
Jennifer LaForge

Jennifer LaForge, General Manager of Rakuten Rewards Canada, said there is a shift this year more towards the traditional Black Friday, Cyber Monday time period that we saw before the pandemic. 

“Throughout the pandemic, with a lot of concerns on delivery times and inventory, we saw a lot of sales and retailers launching their holiday shopping as early as the start of October. We do see a lot of strong offers coming through in October. We are seeing that shift back towards the traditional Black Friday, Cyber Monday time frame prior to the pandemic,” she said.

“We saw November, December sales very concentrated throughout the pandemic. A lot of concerns over inventory and delivery times really pushed those sales to the start of October. And while we’ve seen some good sales from a lot of retailers, they typically came in the back half of October. But a lot of our our retail partners are building more strength, more exposure and more sales in the Black Friday type weekend period.”

The biggest news from the past year has been inflation and cost of living. But LaForge said the survey indicated a lift in spend this year. 

“Groceries and typical staples, etc, are costing more. And a lot of our consumers are actually anticipating that in their budgets. We are seeing parents spending the most, in particular dads. Dads always want to buy the coolest toys, and we’re seeing the under 35 actually spending a surprising amount as well,” she said.

“I think there’s a lot of positives right now . . . We’ve seen a little bit of softening on overall inflation. We’ve got positive outlooks in terms of interest rates coming down. We’ve got some job security. So there’s a lot of positives. But I think right now, the geopolitical landscape and with the election in the US, it is having an impact on Canadian consumers. And I think there’s a hold to see what’s going to happen. And a lot of that hesitation is just Canadians waiting to hear, the fate of how North America may change.

“I think once we pass through the US presidential election, we will see either an increase in anxiety or decrease in anxiety, depending on how that rolls out, but I think it is having a significant impact and delaying some consumer spend as early as we’ve seen in previous years. I’m hoping in November we see a little bit of loosening, and that should loosen right around the time that retailers are really planning to drive their holiday sales.”

LaForge said this year we’ll see a lot more Canadians leveraging these typical gifting and holiday shopping periods to be stocking up on a lot of staples and essentials as well.

“There’s not just the top gift giving categories and verticals that will win, but I think across the board, retailers should be looking at this as an opportunity Canadians are using to get ahead of the New Year and to find some savings on those everyday essentials.”

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T&T Supermarket to open 1st U.S. store

By
Mario Toneguzzi
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T&T Supermarket's first U.S. location in Bellevue, WA (CNW Group/T&T Supermarkets)

T&T Supermarket, Canada’s largest Asian grocery chain, is opening its flagship U.S. store at The Marketplace at Factoria, located at 12620 SE 41st Pl, Bellevue, WA. 

The store will open at 9 a.m. on December 5. Spanning an impressive 76,000 square feet, this will be the largest Asian supermarket in the state of Washington, offering an unrivaled assortment of authentic Asian products, fresh produce, live seafood, an in-store Kitchen and Bakery, and Asian beauty products, the grocery chain said in a news release. 

Since its founding in 1993, the company has established itself as the go-to destination for Asian food lovers across Canada. With over 35 locations in Canada, the brand is making its highly anticipated debut in the U.S., bringing its unique culinary offerings and signature products to Bellevue.

Tina Lee, CEO of T&T Supermarkets (CNW Group/T&T Supermarkets)

“We’re incredibly excited to open our doors in Bellevue and introduce U.S. shoppers to the T&T experience,” said Tina Lee, CEO of T&T Supermarkets. “From our fresh kitchen dishes to our one-of-a-kind bakery and exclusive private-label items, we aim to bring the rich flavors of Asia directly to the community. We want to be the go-to destination not only for Asian families but for anyone eager to explore new culinary traditions in the Pacific Northwest.”

To celebrate the grand opening, the company will host cultural performances and offer exciting giveaways, including FREE $10 gift cards for the first 500 customers.

The company said its Bellevue store will feature a diverse range of food options and services:

  • Restaurant Quality Food at Supermarket Prices: Customers can enjoy a self-serve hot food bar featuring authentic Asian dishes. The Kitchen is known for specialties such as Peking Duck, Papa Crispy Chicken, a BBQ station, and a Sushi Counter.
  • Made-to-Order Street Food: Savor the flavors of Asia with freshly made Chinese crepes and Taiwanese-style rice rolls.
  • Bakery Delights: T&T bakery offers over 150 varieties of freshly baked bread and 50+ desserts and pastries, including viral treats like Napoleon Portuguese Egg Tarts, Mango Pomelo Swiss Rolls, and Lava Mochi Puffs.
  • Exclusive Asian Spirits: Explore a selection of over 750 types of wine and spirits, specializing in Korean soju and Japanese sake. This location boasts the most extensive variety of Asian spirits of any T&T store in North America.
  • T&T Private Label Products: Shoppers can enjoy over 200 T&T Private Label products, including customer favorites such as juicy pork soup dumplings (Xiao Long Bao), Korean kalbi marinade, green onion pancakes, and seaweed snacks.
  • Holiday Gifting Made Easy: As the holidays approach, T&T will offer a curated selection of premium fruit box, trendy toys, beauty sets, and items perfect for every family member.

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