Services and Amenities at Nordstrom’s Vancouver Flagship

Retail industry news delivered directly to you. Subscribe to Retail-Insider.

Nordstrom has provided us with the following list of amenities and services in its new Vancouver flagship. The 230,000 square foot Pacific Centre store opens to the general public at 9:30am on Friday, September 18. Below, we have copied and pasted what was provided by Nordstrom, hence its language is somewhat different from what is typically on Retail Insider. As well, we have posted a full-list of in-store brands in a separate article

24-HOUR EXPRESS SERVICES—Forgot to pack an important item? Lost luggage left you with a late-night fashion emergency? We’re here to help 24 hours a day, 7 days a week (and we’ll make it quick!), just call (604) 699-2100.

ALTERATIONS AND TAILORING—Get professional alterations and tailoring right in our store during all store hours (basic alterations are free for many full-price items purchased at Nordstrom). Your item will be ready when you want it—and we’ll even hem your pants while you wait.

BEAUTY STYLIST—Spend some one-on-one time with a Beauty Stylist, who’ll share helpful tips and recommend the best products for you across all our brands. They can even do your makeup with a free tutorial. On level one.

BISTRO VERDE—The menu at our full-service restaurant and bar features seasonal starters, salads, entrees and desserts made with fresh local ingredients—plus, specialty cocktails, wine and beer. On level three. [Our article on Bistro Verde]

CERTIFIED BRA FITTERS—Considering that four out of five women wear the wrong-size bra, we offer certified fit specialists to help you find the best styles. On level two.

CERTIFIED SHOE FITTERS—Our experts know what it takes for a perfect fit—even if your feet are two different sizes. On level one and three.

COMPLIMENTARY GIFT BOXES—Our signature silver gift boxes are free with your purchase—simply ask any salesperson.

CONCIERGE—This is the place to check your coat, store shopping bags and borrow an umbrella. We’ll even call you a cab, make restaurant recommendations and share sightseeing suggestions. On level one.

DEBUT REWARDS—As a Debut Rewards member, you’ll earn points whenever you shop at Nordstrom Pacific Centre—no matter how you pay. There’s no fee, no card. Just points that add up to Nordstrom Notes you can spend on anything. To join, just ask any salesperson. Restrictions apply. For details, go to

DIAPER CHANGING AREAS—Diaper-changing facilities are available in both men’s and women’s
restrooms. On level one and two.

DRYBAR—Treat yourself to a professional blowout for $50, regardless of hair length or thickness (wash included!). Schedule your appointment at, through the Drybar iPhone app or by calling (800) 898-9246. In Beauty, on level one.

EBAR—Refuel with a coffee drink, fruit smoothie, pastry, sandwich or salad—all made fresh daily. On level one.

FAMILY RESTOOM—Available for either parent to take their small children to the restroom, or for
customers with special needs. Our women’s restroom offers a mother’s nursing area. On level two.

FREE DELIVERY TO DOWNTOWN VANCOUVER—We’ll deliver your purchase anywhere downtown within two hours (for free!). Same-day delivery within 15 km of our store for $15.

FREE WI-FI—Stay connected while you shop (because everyone needs to see those shoes you are trying on).

HABITANT—At our casual lounge, you can enjoy a snack, glass of wine or handcrafted cocktail. Our menu features salads, sandwiches and sides perfect as a light meal or shareable appetizer. On level two. [Our Article on Habitant]

JWN ROOM—Enjoy one-on-one time with a Personal Stylist in this private shopping suite. On level two.

LANGUAGE AMBASSADORS—We speak fashion in many languages—find out more at our Service Bar. On level one and three.

NORDSTROM GIFT CARDS—Give the card that gives. We donate 1% of all gift card sales to local
nonprofits in our communities. To purchase, ask any salesperson, go to or call 1.877.771.GIFT.

PERSONAL STYLISTS—It’s fast, fun, free—and zero pressure. Our Personal Stylists can help you with everything from a little fashion advice to whole new wardrobe to finding the perfect gift. Ready to get started? Just ask our Service Bar on levels one and three.

POP-IN@NORDSTOM— Curated by Olivia Kim, our Director of Creative Projects, Pop-In@Nordstrom is an ongoing series of themed pop-up shops that transitions every four-to-six weeks, each featuring a new mix of hand-picked merchandise spanning the high/low price range, with price points often starting at $5. Pop-In themes are temporary and ever-changing, so you’ll find a new shopping experience and batch of exclusive merchandise each time.

SERVICE BAR (includes free mobile phone charging) —Here you can buy a gift card, join our Rewards program, charge your phone, make a return—and more. On levels one and three.

SHOESHINE—Get your shoes buffed and polished by our professional shoeshiners for $2.50 (boots $3.50). We’ll also clean your sneakers while you wait for $2.50. On level three.

SPACE— Discover seasonal collections of ready-to-wear, shoes and accessories by emerging and
advanced designers from around the world curated by Olivia Kim, our Director of Creative Projects. On level two. [Our article on the new department]

STUDIO SERVICES—We can help costume designers and stylists create looks for films, TV shows,
commercials and more. On level two.

SUGARFINA—Indulge your sweet tooth at the first-ever candy store for grown-ups, featuring more than 150 gourmet sweets from small artisan candymakers from around the world. Sugarfina candies are beautifully packaged and presented—perfect for gift giving or treating yourself. On level one.

UNIONPAY—We gladly accept UnionPay credit and debit cards at terminals throughout the store. [Our article on China UnionPay]

Article Author

Craig Patterson
Craig Patterson
Located in Toronto, Craig is the Publisher & CEO of Retail Insider Media Ltd. He is also a retail analyst and consultant, Advisor at the University of Alberta School Centre for Cities and Communities in Edmonton, former lawyer and a public speaker. He has studied the Canadian retail landscape for over 25 years and he holds Bachelor of Commerce and Bachelor of Laws Degrees.

More From The Author

Upscale Pusateri’s Fine Foods to Close Yorkville Grocery Store in Toronto After...

The 5,500 square foot store opened to much fanfare in 2003, with valet parking, private chefs and pricey goods. 

Factory Direct to Shut All 14 Stores Amid Bankruptcy, Liquidation to...

The company, founded in 1995, is one of Canada’s largest privately owned discount retailers which struggled with declining sales and increasing costs following the pandemic.



Please enter your comment!
Please enter your name here

- Advertisement -

Latest Stories

No posts to display

Follow us


all-time Popular