Mobile Klinik Professional Smartphone Repair Plans Major Expansion Post-TELUS Acquisition

Date:

Share post:

Mobile Klinik Professional Smartphone Repair, Canada’s largest and fastest growing while-you-wait smartphone and tablet repair, care, sales, and services retailer, expects its growth to accelerate after it was recently acquired by telecommunications giant TELUS.

MOBILE KLINIK IS THRIVING IN THE WAKE OF TELUS ACQUISITION

The Mobile Klinik chain currently has 83 stores in major shopping malls, select Walmart stores, and other high-traffic retail locations across the country. The chain is located in eight provinces. In September, a location will open in the Halifax Shopping Centre and it’s currently negotiating a deal for Charlottetown in Prince Edward Island.

It will continue to operate as an independent business division of TELUS, after the deal was closed on July 1.

Tim McGuire, CEO of Mobile Klinik, said the intent is to use the greater financial and human resources of TELUS to allow Mobile Klinik to “accelerate our already crazy fast-pace of expansion across Canada”.

“Our goal is to get to 200 plus stores across Canada to ensure we can be in virtually every community. Certainly every community of probably 30,000 or more in population. And to get there as quickly as we can so we can help all of our partners — whether that’s the device makers like Samsung and Apple or the carriers or the insurance companies that provide the extended warranty coverage for those customers,” said McGuire.

“We want to be able to provide them with a nationwide network of consistent, professional service in every market and therefore the faster we grow the faster we can deliver that service everywhere in Canada and the TELUS deal will help us accelerate and get there a year or two earlier.”

MOBILE KLINIK LOCATION INSIDE WALMART IN OAKVILLE, ON

The Mobile Klinik brand, store look, strategy, and management team remain the same.

“The only thing frankly that changes in the strategy is the pace. And where we would have planned to do 30 or 40 stores by next year, we’ll probably do 50 or 60 stores instead. We’ll get to our national coverage plan a year or two earlier than we otherwise would,” said McGuire.

“Our goal is to serve as the utility for the industry. We’re the one player in every mall, the one player in every community, that all carriers, all customers, all partners can rely on and that doesn’t change in any way.”

MOBILE KLINIK WILL CONTINUE ITS PARTNERSHIP WITH WALMART

McGuire said the company will continue to partner with Walmart stores in Canada by opening locations in the mega retailer.

Mobile Klinik has six locations in Walmarts. Two recent ones were added in Milton and Oakville in Ontario. Another one is expected to open in Niagara Falls before the end of the year.

“In communities where there is not an effective enclosed mall or where we need additional store support beyond what traditional malls provide we want to go to the next biggest centre of retail activity and in most markets that’s the one big outdoor mall that has Walmart, Costco, Canadian Tire, and Cineplex,” said McGuire. “We normally would have gone to those locations and rented a store space in the mall, along with other small retailers, but given the traffic advantages and the partnership with Walmart locating inside their stores in those communities is an even more effective way to get to the place where people shop.

 

 
 
 
 
 
View this post on Instagram
 
 
 
 
 
 
 
 
 

 

Hey Oakville! We’re now open inside your @walmartcanada Supercentre! Fix your phone fast - no appointments necessary, any carrier, any device. We’re here to help!

A post shared by Mobile Klinik (@mobileklinik) on

“I wouldn’t be surprised if we ended up with 30 or 40 Walmart locations over the next few years.”

In addition to Mobile Klinik’s core repair business, the TELUS deal will help it dramatically accelerate its certified pre-owned phone business as well in Canada because it will have access to all of the phones that TELUS customers trade in as they upgrade to new phones and new plans.

“This means a significant expansion in our ability to buy phones, refurbish those phones and re-sell them through our network and continue to make operating a cell phone more affordable for every Canadian by giving them lower cost phone options as well as our repair instead of replace options,” said McGuire.

“Particularly in these challenging economic times when people are relying on their devices more than ever to stay connected since it’s more difficult to connect in person, we believe that through the combination of our professional repair services at great value and the ability to provide lower cost devices to folks that want a certified pre-owned rather than a new device it can really help keep telephone costs affordable for Canadians across the country.”

1 COMMENT

LEAVE A REPLY

Please enter your comment!
Please enter your name here

More From The Author

John Crombie Shares 6 Canadian Retail Trends to Watch for in 2023 [Interview]

Crombie, who's predictions usually come true, spoke at the ICSC Whistler Conference recently and discussed how retail in Canada is shifting as consumer habits change.

Video Interview: What Matters To Today’s Consumer in Canada

An expert talks about how consumers are looking for discounts and value, their concerns about their finances, how they are making fewer impulse buys and how they expect big companies to do good in society.

Major Condo Tower Rezoning Application Threatens a Block’s Worth of Toronto Restaurants

Developers say that they're responding to shifting urban trends, though only two small commercial spaces are proposed where a block of businesses currently operate.

Hudson’s Bay to Shut Londonderry Mall Store in Edmonton

The retailer will close one of its oldest locations in Alberta this summer as the retailer strategizes the future of its physical stores.

Toronto Six Professional Women’s Hockey Team Retail Presence Looks to Multi-channel Growth with On-Ice Success [Interview]

The President of women's professional hockey team the Toronto Six says that fans of teams are helping create a new revenue source.

Best Retailers for Customer Experience in Canada Ranked in Leger Study [Interview]

Thousands of Canadians were polled to determine which retailers came out on top, with some surprising findings.

Deciem Rebrands Many Stores as ‘The Ordinary’ as Company Shifts Focus and Retail Strategy [CEO Interview]

The popular beauty brand is refocusing some of its stores as 'The Ordinary' as Deciem grows its wholesale business with Sephora, and is also looking to launch new brands through its incubator engine.

Retailers Shifting Loyalty Programs to In-House as Businesses Drop Air Miles and Others [Interview]

An industry expert says that companies such as Starbucks have found success in its own loyalty programs, and consumer confusion with third-party programs is leading more retailers to develop their own.

‘Repair and Run’ Bike Maintenance Retail Concept Expanding to more Locations in Canada after Successful 1st Launch [Interview]

The bike repair business, founded by some of the people behind the launch and success of Mobile Klinik, is seeing success after opening its first store in 2021.

Earls to Launch New Restaurant Concept as Chain Expands Locations [Interview]

The Canadian chain is expanding its operations as consumers embrace in-person dining following the pandemic.

Canadians Should be Checking Receipts at the Grocery Store as Errors are Common [Op-Ed]

Sylvain Charlebois says that Canadians may not realize that the prices on the shelves and what's scanned might be different, and that there's sometimes an opportunity for compensation if there's been an error.

Retailer Bankruptcies Not as High as Expected in Canada Since Pandemic, but Uncertainty Persists: Insolvency Insider

The tsunami of business creditor protection filings didn't happen as predicted, but an expert says that a reduction of locations by some retailers as well as headwinds could lead to industry challenges.

Video Interview: How Red Tape Is Strangling Canadian Small Businesses

Laura Jones of CFIB talks about the impact of red tape on businesses across the country and why it's so important to their bottom line.

Italian Grocery-Restaurant Concept Lina’s Prepares to Open 15,000 sq ft Location in Calgary’s Inglewood [Photos/Interview]

The expanding business is based on the concept of an Italian public square or marketplace, making it a popular hub that has strong consumer loyalty.

Zellers to Launch Food Trucks in Effort to Drive Traffic to Bay Stores

The retailer has also all but confirmed the relaunch to the Zeddy teddy bear mascot as it prepares to open 25 locations inside of Hudson’s Bay stores this spring.

Cineplex Launches New ‘Junxion’ Entertainment Concept with Additional Canadian Locations Planned [Interviews]

The concept features movies, gaming, dining and live entertainment under one roof, with plans to roll it out to multiple Canadian markets this year as part of a growth strategy for Cineplex.

Queen Street West Retailers in Toronto Anxious about Metrolinx Ontario Line Construction [Interviews]

Construction has the community worried that they’ll experience a repeat of Eglinton line ‘nightmare’.

Ron White Marks 25th Anniversary of its Charity ‘Shoe Drive’ [Interview]

The Toronto-based brand, which has stores in the area, is taking in gently used footwear that still have life in them to give to those in need.

Supply Chain Issues for Canadian Retailers Expected into 2025: Expert

Various factors are contributing to ongoing challenges to coordinate the optimal availability of goods says Gary Newbury.

DTC Jewellery Brand Mejuri Continues Ongoing Expansion with More Stores in Key Canadian Markets [Interview]

Calgary and Montreal are the latest cities to see openings for the popular jewellery brand which is looking to gain market share with a growing loyal client base.

RECENT RETAIL INSIDER VIDEOS

Advertisment

Subscribe to the Newsletter

RECENT articles

John Crombie Shares 6 Canadian Retail Trends to Watch for in 2023 [Interview]

Crombie, who's predictions usually come true, spoke at the ICSC Whistler Conference recently and discussed how retail in Canada is shifting as consumer habits change.

Video Interview: What Matters To Today’s Consumer in Canada

An expert talks about how consumers are looking for discounts and value, their concerns about their finances, how they are making fewer impulse buys and how they expect big companies to do good in society.

Major Condo Tower Rezoning Application Threatens a Block’s Worth of Toronto Restaurants

Developers say that they're responding to shifting urban trends, though only two small commercial spaces are proposed where a block of businesses currently operate.

Hudson’s Bay to Shut Londonderry Mall Store in Edmonton

The retailer will close one of its oldest locations in Alberta this summer as the retailer strategizes the future of its physical stores.

Toronto Six Professional Women’s Hockey Team Retail Presence Looks to Multi-channel Growth with On-Ice Success [Interview]

The President of women's professional hockey team the Toronto Six says that fans of teams are helping create a new revenue source.

Best Retailers for Customer Experience in Canada Ranked in Leger Study [Interview]

Thousands of Canadians were polled to determine which retailers came out on top, with some surprising findings.

Deciem Rebrands Many Stores as ‘The Ordinary’ as Company Shifts Focus and Retail Strategy [CEO Interview]

The popular beauty brand is refocusing some of its stores as 'The Ordinary' as Deciem grows its wholesale business with Sephora, and is also looking to launch new brands through its incubator engine.

Retailers Shifting Loyalty Programs to In-House as Businesses Drop Air Miles and Others [Interview]

An industry expert says that companies such as Starbucks have found success in its own loyalty programs, and consumer confusion with third-party programs is leading more retailers to develop their own.

‘Repair and Run’ Bike Maintenance Retail Concept Expanding to more Locations in Canada after Successful 1st Launch [Interview]

The bike repair business, founded by some of the people behind the launch and success of Mobile Klinik, is seeing success after opening its first store in 2021.

Earls to Launch New Restaurant Concept as Chain Expands Locations [Interview]

The Canadian chain is expanding its operations as consumers embrace in-person dining following the pandemic.

Canadians Should be Checking Receipts at the Grocery Store as Errors are Common [Op-Ed]

Sylvain Charlebois says that Canadians may not realize that the prices on the shelves and what's scanned might be different, and that there's sometimes an opportunity for compensation if there's been an error.

Retailer Bankruptcies Not as High as Expected in Canada Since Pandemic, but Uncertainty Persists: Insolvency Insider

The tsunami of business creditor protection filings didn't happen as predicted, but an expert says that a reduction of locations by some retailers as well as headwinds could lead to industry challenges.

Video Interview: How Red Tape Is Strangling Canadian Small Businesses

Laura Jones of CFIB talks about the impact of red tape on businesses across the country and why it's so important to their bottom line.

Italian Grocery-Restaurant Concept Lina’s Prepares to Open 15,000 sq ft Location in Calgary’s Inglewood [Photos/Interview]

The expanding business is based on the concept of an Italian public square or marketplace, making it a popular hub that has strong consumer loyalty.

Zellers to Launch Food Trucks in Effort to Drive Traffic to Bay Stores

The retailer has also all but confirmed the relaunch to the Zeddy teddy bear mascot as it prepares to open 25 locations inside of Hudson’s Bay stores this spring.

Cineplex Launches New ‘Junxion’ Entertainment Concept with Additional Canadian Locations Planned [Interviews]

The concept features movies, gaming, dining and live entertainment under one roof, with plans to roll it out to multiple Canadian markets this year as part of a growth strategy for Cineplex.

Queen Street West Retailers in Toronto Anxious about Metrolinx Ontario Line Construction [Interviews]

Construction has the community worried that they’ll experience a repeat of Eglinton line ‘nightmare’.

Ron White Marks 25th Anniversary of its Charity ‘Shoe Drive’ [Interview]

The Toronto-based brand, which has stores in the area, is taking in gently used footwear that still have life in them to give to those in need.

Supply Chain Issues for Canadian Retailers Expected into 2025: Expert

Various factors are contributing to ongoing challenges to coordinate the optimal availability of goods says Gary Newbury.

DTC Jewellery Brand Mejuri Continues Ongoing Expansion with More Stores in Key Canadian Markets [Interview]

Calgary and Montreal are the latest cities to see openings for the popular jewellery brand which is looking to gain market share with a growing loyal client base.