Delays in Government Rental Assistance Program for Retailers in Canada Could Cause Many Permanent Closures

Date:

Share post:

Each passing day without clarity in the federal government’s commercial rent assistance program is putting more and more Canadian businesses under the threat of permanent closure as they struggle to stay alive during the COVID-19 (coronavirus) pandemic.

“It’s a mess,” said Laura Jones, executive vice-president of the Canadian Federation of Independent Business. “Rent is one of the biggest bills a business owner has to pay – rent and wages are the two big ones. We don’t have a rent program that will help enough tenants in place right now.

“The program itself although the details of it have been described the application process won’t be available until the middle of May and then the money for the program we don’t know when that’s going to start flowing. Will it be days after the application process is open or weeks? That’s an open question.

“I think the design looks beautiful in theory. It looks great in a textbook but in practice it’s not working.”

The CFIB has members in the position of being tenants, landlords, and both.

“The program is working for some. That’s what we’re hearing. We’re hearing about 25 percent of our landlord members are planning to use the program. But we’re still hearing from both landlords and tenants a lot of uncertainty about whether the program will work for them. About a third of our landlords are saying they don’t know if they’re going to use the program. And we’ve got a lot of our tenant members also saying they’re not sure their landlords are going to be accessing the program,” said Jones.

KENSINGTON AREA IN CALGARY. PHOTOS: TOURISM CALGARY

The Canadian Emergency Commercial Rent Assistance (CERCA) program announced recently by Prime Minister Justin Trudeau will provide forgivable loans to qualifying commercial property owners to cover 50 percent of three monthly rent payments that are payable by eligible small business tenants who are experiencing financial hardship during April, May, and June; the loans will be forgiven if the mortgaged property owner agrees to reduce the eligible small business tenants’ rent by at least 75 percent for the three corresponding months under a rent forgiveness agreement, which will include a term not to evict the tenant while the agreement is in place and the small business tenant would cover the remainder, up to 25 percent of the rent.

Impacted small business tenants are businesses paying less than $50,000 per month in rent and who have temporarily ceased operations or have experienced at least a 70 percent drop in pre-COVID-19 revenues.

There is much confusion for both landlords and tenants on what the program entails but critics point to several issues: businesses that have seen revenue reductions of less than 70 percent are not eligible; businesses paying $50,000 or more in rent per month are not eligible; there is no protection for businesses from evictions; and the program is entirely voluntary by landlords.

Karl Littler, Senior Vice President, Public Affairs at the Retail Council of Canada, who made a presentation to the House of Commons Finance Committee on Tuesday, said the reality is that with limited or no income from operations, retailers can’t keep going simply by receiving generous assistance to pay employees.

“Even with taxes and in some cases, utilities deferred, the meter continues to run on their rent even when nobody is coming through the door,” said Littler. “The CECRA program is an important step for severely impaired small retailers but one that is limited by enterprise size, rental footprint and by 70 percent income loss threshold.

SPRING GARDEN ROAD IN HALIFAX. PHOTO: FLICKR

“When CECRA was announced on April 24, the Prime Minister stated – and I quote – ‘we will also have more to say in the coming days about rent support for larger businesses’. Sticking the landing of that policy decision is critical, not only to larger retailers but also to smaller retailers who do not fit within the parameters of the CECRA program.

“Simply put, retailers without income or severely reduced revenues have no ability to pay rent. Not only does this jeopardize their tenure in the very stores that they will need in order to emerge from this crisis, it jeopardizes many of the million+ jobs in the discretionary retail sector.

“Non-payment of rent also ripples through a complex ecosystem involving commercial real estate, individual and institutional investors and pension beneficiaries and upon governments, especially municipalities who are dependent on the commercial tax base. There may be a misconception that large retailers are sitting on a pool of cash. In reality, most entered the crisis with 30 to 60 days worth of cash on hand, most of which has been exhausted.”

Littler said the government is dealing with many distress sectors and there are challenges for many different industries.

“We are not the only entity that has challenges at this stage. So I don’t anticipate that just because we need it quickly that is the only imperative for government. I remain cautiously optimistic that they will move on it. I know that certainly that was their stated intention that they would move to address the issue but obviously with each passing day we get a little more concerned that it may not be timely or that it may not be what we had hoped it to be.”

WHYTE AVENUE IN EDMONTON. PHOTO: LOOPNET

Jon Shell, co-founder of the grassroots coalition Save Small Business, supported by about 40,000 small businesses across Canada, said the fact the program was not finalized by May 1 was really important because now there are tenants who didn’t pay rent who are waiting and exposed.

“Everything I hear is that the conversations between landlords and tenants are on hold. So each passing day adds uncertainty and stress for both landlords and tenants and the closer we get to May 15 the worse it’s going to get,” said Shell. And the more permanent closures we’re going to see.

“People are giving up. This was like the shining solution that many people clung to and I think with all of the uncertainty and with the amount of landlords that are saying well I don’t know anything about it so we’re just going to stick with the deferral, you’re seeing a lot of tenants just give up,” said Shell.

Jones said a CFIB survey found that 75 percent of its members say they need rent assistance for May. Of those that need help, many either won’t qualify for the government rent assistance program or they may qualify but they don’t think their landlord will participate. That’s over 60 per cent.

QUEEN ST WEST, TORONTO. PHOTO: RETAIL INSIDER

She said the survey found that eight percent of CFIB tenant members are worried about being evicted with another 14 percent they’re not sure. But as many as 15 percent in the hospitality sector are worried about being evicted.

Benjamin Shinewald, President and Chief Executive Officer of BOMA Canada (Building Owners and Managers Association), said the organization is hearing gratitude from its members that the government understands that the sector is a lynchpin for so many businesses across Canada, understanding that the government is operating under exceedingly difficult circumstances and anxiety around the need for far more refinement of the details about existing programs and announcements for new programs, including one aimed at larger landlords.

“Just the way that the government wisely invested in businesses to bridge them in order to keep employees on the payroll, landlords need to be bridged in order to keep tenants in good standing. It’s just as critical and the exact same policy proposal,” he said, adding it’s vital to have something in place that meets the needs of landlords and tenants.

“The vast majority of Canada’s economic activity happens within BOMA member buildings. We have the biggest landlords in Canada and the corner store. Commercial real estate accounts for a humongous proportion of where Canadians live, work and play. It is literally the ground beneath the economy, the place where the actual and metaphorical foundation is laid.

“But what this really means is that by helping landlords, you are really helping tenants. Tenants can’t survive without landlords. So, we must ensure that landlords are stable so that the millions of business and billions of economic activity that they house is safeguarded.”

LEAVE A REPLY

Please enter your comment!
Please enter your name here

RELATED ARTICLES

Subscribe to the Newsletter

Subscribe

* indicates required

RECENT articles

Who Shopped HBC’s Men’s Floor, and Where They’ve Gone

Environics Analytics examines who shopped Hudson's Bay's men's clothing department and where those customers may have shifted following the retailer's closure.

Retail Insider Home Furnishings Report: Service, Value and Accessibility Reshape the Market

Canadian home furnishings retailers are adapting to slower demand by investing in service, accessibility, omnichannel retail and operational resilience. Retail Insider's latest Home Furnishings Report examines how evolving consumer behaviour is reshaping competition across furniture, décor, mattresses, lighting and related categories.

After lengthy search, Calgary Co-op names new CEO

The company had been without a permanent CEO since the departure of Ken Keelor in October 2024.

Empire Company Limited no longer enforcing restrictive covenants

The Competition Bureau Canada announced in late June it was expanding its investigation into Sobeys and continuing a campaign that has already led to voluntary concessions from major grocers and new legislation in Manitoba.

Retail Insider Ranked Third Globally in FeedSpot’s 2026 Retail Rankings

Retail Insider has been ranked third worldwide and first in Canada in FeedSpot's 2026 retail publication rankings, recognizing the publication's coverage of Canada's retail industry.

Trump’s proposed 50% tariffs on Canadian imports spark uncertainty for retailers, supply chains

Trump’s proposed 50% tariffs on Canadian imports are creating uncertainty for retailers, with leaders warning of higher costs and disrupted planning.

Home Hardware expands Quebec network as 90-year-old Matériaux Miron Plus joins Dealer-Owned system

Home Hardware says the move reflects its strategy of attracting established independent retailers rather than simply adding new locations. 

Taco Bell Canada launches Crispy Chicken Nuggets, new Baja Blast flavour as expansion accelerates

Limited-time offerings are intended to balance familiar favourites with fresh experiences that encourage repeat visits and generate buzz in an increasingly competitive quick-service market.

AI redesigns jobs, not cuts them: JLL study reveals business leaders expect workforce growth ahead

Global study finds organizations further in AI adoption anticipate workforce growth, prioritize full-time roles and focus on productivity

Alberta CEOs plan to invest, hire despite uncertainty: Business Council of Alberta 

65% of Alberta CEOs expect Alberta's economy to improve over the next year.

Trump’s New Tariffs Put Canada’s Food Economy at Risk

Sylvain Charlebois argues that Canada must urgently re-engage with Washington as new U.S. tariffs threaten alcohol, dairy and broader food-sector trade.

Daily Synopsis: Jul 20, 2026

Canadians turn to thrift stores, Trump threatens 50% tariff on Canada, HBC auction tied to world's biggest art fraud, KaleMart24 opening store, Flying Tiger opening 3rd GTA store, and other news.

Sleep Country Set for Major U.S. Expansion with Sleep Number Deal

The Fairfax-owned Canadian retailer is preparing to take control of more than 570 U.S. stores through a court-supervised acquisition valued at approximately US$701 million.

Retail Insider “Health & Beauty Report”: Scale, Integration and Trust Reshape the Market

Retail Insider's latest Health & Beauty Report examines how pharmacy services, loyalty ecosystems, wellness, digital care and consumer trust are reshaping Canada's health and beauty retail sector, with implications for retailers, brands, landlords, investors and the broader healthcare ecosystem.

Rains Opens Yorkdale Store as Canada Becomes Key Growth Market

Danish lifestyle brand Rains has opened its second Canadian store at Yorkdale as it expands retail, wholesale and e-commerce operations in Canada.

Rising costs outpace sales growth, eroding restaurant profitability: Restaurants Canada

Real commercial foodservice sales are expected to grow by 1.5% in 2026 (inflation-adjusted), a slight improvement over the Q1 forecast.

CFIB urges Premiers to champion tax relief and internal trade reform

The federal small business tax rate has remained frozen at 9% since 2019, and the Small Business Deduction threshold has been unchanged at $500,000 since 2009.

Consumer prices rise 2.8% year-over-year in June: Statistics Canada

Prices for food purchased from stores grew at a slower pace on a year-over-year basis in June (+3.9%) compared with May (+4.3%).

Staples Canada and Canada Post partner to provide new shipping tools for small businesses

Canada Post small business shipping services arrive at select Staples locations this summer.

High-end street-front retail investment coming to Calgary: Barclay Street Real Estate report

At the close of Q2 2026, Calgary’s retail market continued to demonstrate resilience and momentum.