Grocery chain METRO has confirmed it has signed the Canadian Grocery Industry Code of Conduct.
“Since 2021, we have actively contributed with the Retail Council of Canada and industry stakeholders to the development of the Code of Conduct to promote principles of fairness and predictability”, said Eric La Flèche, President and Chief Executive Officer, METRO, in a statement.
“In 2025, we continued our efforts with the Code Office to ensure its success and we look forward to its implementation in the years ahead.”
The grocer said the Code of Conduct sets clear standards for commercial relationships within the grocery sector and aims to create transparency and certainty in commercial transactions.
The Code applies to a wide range of businesses in the sector, not just major retailers and brand manufacturers, but also processors, suppliers, and distributors, including smaller and independent businesses. The Code is principle based and, by providing clear standards and an accessible framework for dispute resolution, the Code strengthens trust across the industry and supports long-term competitiveness, according to the Canada Grocery Code.
“The Canada Grocery Code is essential for fostering trust, ensuring fairness, and strengthening collaboration across the grocery supply chain. By promoting transparency and timely dispute resolution, the Code supports all businesses, from major national grocers and regional independents to primary processors and small-scale suppliers, in building a more predictable and equitable industry where everyone can thrive,” said Karen Proud, President and Adjudicator of the Canada Grocery Code.
With annual sales of more than $22 billion, METRO Inc. is a food and pharmacy leader in Québec and Ontario, providing employment to more than 97,000 people. Its purpose is to Nourish the health and well–being of our communities. As a retailer, franchisor, distributor, manufacturer, and provider of eCommerce services, the company operates or services a network of some 1 000 food stores under several banners including Metro, Metro Plus, Super C, Food Basics, Adonis and Première Moisson, and some 640 pharmacies primarily under the Jean Coutu, Brunet, Metro Pharmacy and Food Basics Pharmacy banners.
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