Grocery retailers in Canada are now looking beyond self-checkouts to design the next generation of in-store experiences that will keep consumers coming back. An expert says that the biggest trends to watch for in the coming years are in interactive digital displays, data extraction, and further application of IoT.
The upscale Toronto-based grocer is already building its fourth store which will open next year. Its business model includes stocking products not found elsewhere, as well as owning the buildings where its stores operate.
Industry expert Sylvain Charlebois says retailers are missing opportunities as consumers gravitate to voice-assisted searches and other technology. Not getting on board could leave some companies in the dust.
A flood of store closing announcements this year are causing concern to the industry, while international retailers continue to enter the country seeking a piece of the pie. Despite economic and other challenges, there are bright spots.