Progress Retail has entered into a multi-year partnership with Fleet Feet, the largest U.S.-based franchisor of specialty running stores. The strategic collaboration is set to enhance in-store operations and customer engagement across Fleet Feet’s 275 locations through Progress Retail’s comprehensive platform, which integrates training, task management, and employee communications solutions.
“Fleet Feet has a storied reputation for delivering deep customer service,” said Ray Riley, CEO of Progress Retail. “We’re excited to partner with their team and support them in streamlining store operations and empowering their Outfitters to continue doing what they do best.”
Elevating Training and Employee Development
Fleet Feet, known for its focus on creating community hubs and personalized shopping experiences, will benefit from Progress Retail’s single application for retail operations and learning. The platform delivers dynamic, trackable training content with easy authoring capabilities meeting the needs of global retailers. This approach ensures Outfitters, as Fleet Feet refers to its associates, remain up-to-date with evolving customer needs and deep product knowledge.
“Fleet Feet’s dedication to training aligns well with our platform’s capabilities and training and development focus,” Riley explained. “They do a fantastic job of providing vital skills development to their workforce , and we’re honoured to support them in continuing to deliver top-tier service.”
“Fleet Feet is excited to partner with Progress Retail to further elevate our in-store operations and employee engagement across our network of stores,” said Matt Werder, Vice President of Retail Operations for Fleet Feet. “We’re confident that Progress Retail’s platform will empower our store teams with the support and resources they need to provide the best experience for our customers while remaining deeply connected to the communities we serve.”
Improving Efficiency with Smart Task Management
In addition to its training capabilities, Progress Retail’s task management tools simplify daily store operations. Routine processes such as opening and closing checklists, but also more contextual visual merchandising tasks, and other operational duties are automated and digitized, reducing administrative burden and allowing staff to prioritize customer interactions.
“By automating and simplifying operational workflows, we’re giving store teams more time to engage with customers,” Riley noted. “The result is more meaningful interactions and a stronger connection between retail associates and their customers.”
Riley went on to say, “For any retailer – especially today – consistency and efficiency is crucial. Our platform enables the development of high standards at every store, ensuring customers always receive the service they expect.”
Looking Ahead with Industry-Specific Technology
As part of the broader industry trend toward tailored retail solutions, Progress Retail’s technology is designed specifically for multi-location retailers. Riley highlighted the importance of this approach. “Retailers are moving away from point-solutions and generic software that doesn’t accommodate the complexity and nuances of multi-location retail,” he said. “Progress Retail is purpose-built to address the unique challenges of multi-location retail, from labor management to in-store operations.”
Progress Retail plans to continue evolving its offerings, focusing on areas like multi-site management and data-driven store visits. “We’re committed to working closely with our clients to develop solutions that drive real value,” Riley stated.
