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Halloween remains a strong shopping season for retailers: Lightspeed

By
Mario Toneguzzi
-
Photo: Luiz Ramirez
Photo: Luiz Ramirez

Halloween is haunting Canada’s shopping carts far beyond the candy aisle, with consumers snapping up everything from pumpkin-spice coffee pods to glow sticks simply because they’re dressed in orange and black. 

More than half of Canadians (53 per cent) admit to buying an everyday product just for its Halloween packaging, according to Lightspeed Commerce. 

The trend is strongest among Gen Z and young adults — 85 per cent of 18- to 24-year-olds and 80 per cent of those aged 25-34 say they’ve been swayed by spooky branding — and men are slightly more likely than women to give in to the impulse.

Limited-edition collaborations and in-store theatrics are keeping the momentum alive, with 51 per cent of shoppers saying themed tie-ins influence their spending. From Tim Hortons’ Black Cat merch to DAVIDsTEA’s haunted tea shop and Lush’s spooky bath range, younger Canadians are treating Halloween as a full-blown event, drawn to pop-ups, eerie lighting and exclusive after-hours shopping. Even as cost-of-living pressures persist, thrift stores and dollar shops are seeing a seasonal lift as Canadians mix festive indulgence with bargain hunting — a retail balancing act that’s proving hard to resist.

Once hooked by the branding, Canadians shop it everywhere:  big-box retailers are the main destination (45%), grocery and drug stores (37%) and online marketplaces (28%). Dollar stores are the last-minute lifeline, and thrift/second-hand (23% in Canada vs 18% in the U.S.) gets a seasonal lift as shoppers hunt for spooky finds and budget wins.

It’s not just about what’s on shelves. In-store sampling is the #1 draw (49%), and 59% say they’re more likely to visit stores that lean into the vibe with eerie music, lighting, or giveaways – especially Canadians aged 45-54, who love a good tasting (57%), and 24-34 year-olds go for the the ambiance. 

John Shapiro
John Shapiro

John Shapiro, Chief Product & Technology Officer, for Lightspeed Commerce, said there is a lot of enthusiasm and energy from shoppers for Halloween and maybe even amplified this year.

“For retailers, it presents some logistical and supply chain challenges. You want to meet the demand for this enthusiasm and energy with shoppers but we’re also we’re quickly nearing that point at which point the value of Halloween branded items falls off the cliff. So making sure you’re not sitting on too much inventory that you’re letting go that you’ve to have clearance and discount as well,” he said. 

Despite challenges for consumers these days, they continue to spend. For Halloween, many purchases are relatively affordable. It could be that as larger or luxury purchases become harder to justify, people still want to participate in something fun and celebratory, like Halloween, without spending too much.

Shapiro said in general the retail industry is seeing younger shoppers drawn in by ambiance and themed experiences, things like Halloween-themed sales, promotions, music, lighting, giveaways, and in-store events. That 24–34 age group, in particular, is really engaging with those experiences.

“Halloween being on a Friday night is very well positioning it to be a real consumer event. We’re seeing a lot of enthusiasm from consumers for Halloween this year,” he said. 

“The counterpoint is because of how the calendar is falling . . . possibly because how late in the season Black Friday is falling, we’re seeing a lot of retailers actually shift over from Halloween to Christmas, to Christmas decor. It really kicked off in a lot of ways across big box retailers early in October and normally it’s something that would have happened a little later in the season.

“So I think there’s a bit of a disconnect between what shoppers are expressing interest in right now which is Halloween and where retailers are leaning which is kind of already into Christmas and holiday and shopping season. And maybe there’s some concern given how late Black Friday is that the traditional Christmas shopping period would be compressed so they’re trying to get ahead of it.”

More from Retail Insider:

Canada’s Top Independent Grocers Honoured at Gala

By
Lee Rivett
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Entrance to the new L'OCA Market in Sherwood Park, Alberta. Photo: Christa Patterson

The Canadian Independent Grocer of the Year Awards returned to Toronto with a sold-out gala celebrating the country’s leading independent grocery retailers. The annual ceremony, hosted by the Canadian Federation of Independent Grocers (CFIG) as part of Grocery Innovations Canada, brought together more than 500 grocers, suppliers, and distributors from across the country to recognize excellence in community-based retailing.

Now in its latest edition, the Canadian Independent Grocer of the Year Awards spotlighted the achievements of retailers who have demonstrated exceptional leadership, innovation, and commitment to their communities. The event remains one of the most anticipated gatherings in the Canadian grocery industry, offering a glimpse into the entrepreneurial spirit that continues to shape the sector.

Among the most meaningful recognitions of the evening was the Heritage Award – Arnold Rands Award, which celebrates multigenerational, family-owned grocery stores that have served their communities for at least 35 years. This year’s honour went to Michael De Lutis and the Fairview team of Longo’s Fairview in Burlington, Ontario, a store that represents the enduring strength of family-operated businesses within Canada’s modern retail landscape.

The award, named in tribute to the late Arnold Rands, a longtime supporter of independent grocers, embodies the values of continuity, integrity, and community connection that define family-owned retailing.

National Specialty Food Retailers Recognized

The Specialty Category showcased some of Canada’s most innovative food retailers focused on curated, high-quality offerings. The Bronze Award went to Joseph Kim and Derek Jun of Galleria Supermarket in Oakville, Ontario, while Silver was presented to The Willemsen Family and Team at Sunripe Sarnia in Sarnia, Ontario.

The David C. Parsons Award, a prestigious recognition within the specialty division, was awarded to Tomasz Badelek of L’OCA Quality Market in Sherwood Park, Alberta. Each recipient demonstrated strong community engagement and forward-thinking approaches to fresh food presentation and sourcing.

Inside L’OCA Quality Market in Sherwood Park, Alberta. Photo: Christa Patterson

Regional Excellence Across the Country

The heart of the Canadian Independent Grocer of the Year Awards lies in celebrating regional achievements. Winners across four regions, including British Columbia and Yukon, Alberta, Saskatchewan, Manitoba, Northwest Territories, Nunavut, Ontario, and Québec and Atlantic Canada, were recognized in small, medium, and large surface categories.

In the Small Surface Category, highlights included Carson Holden of Nesters Market Kelowna Airport in British Columbia, Cam Bowman and the Freson Bros. team in Sundre, Alberta, Joe Greco and the team from Greco’s Fresh Markets in Thornhill, Ontario, and Jean-Christophe Plouffe of Métro Plouffe in Bedford, Québec.

For Medium Surface stores, winners such as Arden Fowler of Stong’s Market Northwoods in North Vancouver, Jack Nazaruk of Freson Bros. Fresh Market Glenora in Edmonton, and Joe Bruzzese with Longo’s Rutherford in Woodbridge stood out for excellence in operations, merchandising, and customer experience.

Large-format stores, meanwhile, showcased the ability of independents to compete at scale. The Save-On-Foods Park & Tilford team in North Vancouver received regional recognition, alongside Freson Bros. Fresh Market Stony Plain in Alberta, Longo’s Kitchener in Ontario, and Colemans – Garden Market in Corner Brook, Newfoundland and Labrador.

National Standouts: From Small to Large

The national awards brought together the top-scoring stores in each size category from coast to coast.

In the Small Surface Category, Greco’s Fresh Markets in Thornhill claimed the Gold Award, following Silver for Vince’s Market in Tottenham and Bronze for Nesters Market Kelowna Airport.

The Medium Surface Category saw Freson Bros. Fresh Market Glenora in Edmonton win Gold, with Longo’s Rutherford taking Silver and Metro Plouffe Farnham in Québec earning Bronze.

For Large Surface retailers, the Save-On-Foods Park & Tilford team captured Gold, followed by Longo’s Kitchener with Silver and Colemans – Garden Market with Bronze.

These awards recognize the balance between innovation, operational discipline, and community commitment that continues to drive the independent grocery sector forward.

Exterior of new Freson Bros.store in Edmonton. Photo: Christopher Lui

The Platinum Standard of Excellence

This year’s Platinum Achievement Award was presented to stores that have earned ten consecutive Awards of Merit, a testament to their sustained excellence in retailing. Honourees included Longo’s Applewood in Mississauga, led by Laith Nakash and team, as well as Nesters Market North Vancouver, managed by Brad Yan.

Additional recipients were Pemberton Valley Supermarket Ltd., operated by the Adams family, Quality Foods Westshore in Langford, and Tru Value Foods on Mayne Island. Each store has become synonymous with consistency, quality, and leadership in their respective markets.

The Hall of Fame recognizes stores that have achieved long-term excellence through multiple top honours, including at least three Gold Awards or a combination of Platinum and Gold recognitions. This year, Michael De Lutis and Longo’s Fairview in Burlington, Ontario, joined this elite group. 

A Benchmark for Retail Excellence

The Canadian Independent Grocer of the Year Awards represent the highest distinction bestowed by the Canadian Federation of Independent Grocers. Each competing store undergoes a comprehensive evaluation by an experienced retail management expert who visits the location in person.

Judging criteria encompass a wide range of metrics, including retailing excellence and innovation, customer service, team performance, space utilization, freshness, and cleanliness. The process provides valuable benchmarking for stores across the country while celebrating the distinct character of independent retail.

As CFIG’s flagship recognition program, the awards also reflect the resilience of Canada’s independent grocery sector amid economic pressures, shifting consumer expectations, and the growing presence of large-format competitors.

Grocery Innovations Canada: A Hub for Industry Leadership

The awards ceremony capped off Grocery Innovations Canada, the country’s premier grocery industry conference and trade show. The multi-day event in Toronto brought together retailers, brands, and service providers to explore the future of food retail.

Panels, exhibits, and educational sessions offered insights into sustainability, digital transformation, and local sourcing, issues central to the continued success of independent grocers. The gathering underscored how collaboration across the supply chain is helping Canadian retailers innovate and remain competitive in an evolving marketplace.

More from Retail Insider:

Why It’s Important to Have Commercial Transportation Insurance in Quebec 

By
Retail Insider
-

Every kilometer on Quebec’s roads brings both opportunity and risk for truckers. A small accident, cargo spill, or unexpected breakdown can quickly turn a good business day into a financial setback. That’s why having reliable commercial transportation insurance isn’t just paperwork, it’s protection for your livelihood. 

Below are five key reasons why every truck owner and driver in Quebec should invest in proper coverage. 

1. It Keeps You Legally Compliant 

Quebec’s transportation industry is governed by agencies like the SAAQ (Société de l’assurance automobile du Québec) and the Commission des transports du Québec (CTQ), both of which require carriers to meet strict safety and insurance standards.  

For example, the SAAQ’s vehicle insurance plan explains the importance of registered commercial coverage for accident-related liability, while the CTQ outlines operator obligations for maintaining valid transport licences. 

Having the right commercial truck insurance policy ensures your documents are always in order.  

Quick Tips for Staying Compliant 

Keep mandatory documents ready: According to the SAAQ, truck drivers must carry valid registration, driver’s licence, circle check reports, insurance certificates, and daily logs for the last 14 days. 

Renew insurance and permits on time: Outdated or expired certificates can lead to citations or denied claims. The Commission des transports du Québec (CTQ) also requires active insurance to maintain a valid transport licence. 

Check documents before every trip: A quick review ensures no missing or outdated forms before you hit the road. 

Store digital copies: Save scanned versions of all certificates for easy access during roadside inspections or emergencies. 

2. Accident Protection for Truckers 

Even skilled drivers can’t control icy highways or sudden stops. One collision could mean thousands of dollars in repairs or third-party damage. 

For example, a carrier transporting construction materials on Highway 40 hits a patch of black ice, damaging the trailer and part of the shipment. Without auto liability and physical damage coverage, that cost would fall entirely on the operator.  

With commercial auto insurance, both vehicle repairs and cargo loss are handled, keeping the driver and business financially secure. 

3. Insurance Protects Your Cargo and Your Reputation 

Your clients trust you with valuable goods. If their cargo is lost or damaged, your reputation is on the line. 

For instance, a refrigerated truck carrying milk from Laval to Trois-Rivières faces a cooling system failure. The milk spoils before delivery. Since the carrier had cargo and spoilage coverage, compensation was paid quickly, and client trust wasn’t lost. 

Having commercial transportation insurance gives you the confidence to take on larger contracts while meeting shipper insurance requirements, something most freight companies now demand. 

4. Commercial Truck Insurance Covers Environmental and Cleanup Costs 

Tanker operators and bulk carriers face even bigger risks. A fuel or chemical spill can trigger cleanup costs, government fines, and lawsuits.  

In Canada, Transport Canada’s Motor Carrier Regulations emphasize safety compliance and liability protection for federally regulated carriers (Transport Canada: Commercial Vehicle Safety). 

Imagine a minor valve leak during offloading in a Quebec City industrial park. Cleanup, soil remediation, and third-party claims could easily exceed $100,000. With Transportation Pollution Liability (TPL) and Environmental Coverage, those expenses are covered. Without it, the business could face permanent closure. 

5. Helps You Stay on the Road with Less Downtime 

Time is money in trucking. If your vehicle is damaged or under repair, every day off the road affects your income. 

That’s where fleet insurance and replacement vehicle options make the difference. A Montreal-based hauler partnered with Qubit Insurance was able to get a temporary truck within days after a collision because their policy included downtime and rental reimbursement coverage. 

When incidents happen, having direct access to local adjusters and bilingual claim support helps get you rolling again faster. 

Final Thoughts 

From cross-border carriers to local owner-operators, commercial transportation insurance in Quebec is what keeps your business moving safely and legally. It protects your truck, your cargo, your clients, and your future. 

Qubit Insurance, an Insurance broker in Montreal, specializes in helping tanker, freight, and fleet operators find affordable, compliant coverage that fits their exact needs. Whether you’re an independent driver or manage multiple vehicles, our team helps you stay protected mile after mile. 

Why It’s Important to Have Commercial Transportation Insurance in Quebec 

By
Retail Insider
-

Every kilometer on Quebec’s roads brings both opportunity and risk for truckers. A small accident, cargo spill, or unexpected breakdown can quickly turn a good business day into a financial setback. That’s why having reliable commercial transportation insurance isn’t just paperwork, it’s protection for your livelihood. 

Below are five key reasons why every truck owner and driver in Quebec should invest in proper coverage. 

1. It Keeps You Legally Compliant 

Quebec’s transportation industry is governed by agencies like the SAAQ (Société de l’assurance automobile du Québec) and the Commission des transports du Québec (CTQ), both of which require carriers to meet strict safety and insurance standards.  

For example, the SAAQ’s vehicle insurance plan explains the importance of registered commercial coverage for accident-related liability, while the CTQ outlines operator obligations for maintaining valid transport licences. 

Having the right commercial truck insurance policy ensures your documents are always in order.  

Quick Tips for Staying Compliant 

Keep mandatory documents ready: According to the SAAQ, truck drivers must carry valid registration, driver’s licence, circle check reports, insurance certificates, and daily logs for the last 14 days. 

Renew insurance and permits on time: Outdated or expired certificates can lead to citations or denied claims. The Commission des transports du Québec (CTQ) also requires active insurance to maintain a valid transport licence. 

Check documents before every trip: A quick review ensures no missing or outdated forms before you hit the road. 

Store digital copies: Save scanned versions of all certificates for easy access during roadside inspections or emergencies. 

2. Accident Protection for Truckers 

Even skilled drivers can’t control icy highways or sudden stops. One collision could mean thousands of dollars in repairs or third-party damage. 

For example, a carrier transporting construction materials on Highway 40 hits a patch of black ice, damaging the trailer and part of the shipment. Without auto liability and physical damage coverage, that cost would fall entirely on the operator.  

With commercial auto insurance, both vehicle repairs and cargo loss are handled, keeping the driver and business financially secure. 

3. Insurance Protects Your Cargo and Your Reputation 

Your clients trust you with valuable goods. If their cargo is lost or damaged, your reputation is on the line. 

For instance, a refrigerated truck carrying milk from Laval to Trois-Rivières faces a cooling system failure. The milk spoils before delivery. Since the carrier had cargo and spoilage coverage, compensation was paid quickly, and client trust wasn’t lost. 

Having commercial transportation insurance gives you the confidence to take on larger contracts while meeting shipper insurance requirements, something most freight companies now demand. 

4. Commercial Truck Insurance Covers Environmental and Cleanup Costs 

Tanker operators and bulk carriers face even bigger risks. A fuel or chemical spill can trigger cleanup costs, government fines, and lawsuits.  

In Canada, Transport Canada’s Motor Carrier Regulations emphasize safety compliance and liability protection for federally regulated carriers (Transport Canada: Commercial Vehicle Safety). 

Imagine a minor valve leak during offloading in a Quebec City industrial park. Cleanup, soil remediation, and third-party claims could easily exceed $100,000. With Transportation Pollution Liability (TPL) and Environmental Coverage, those expenses are covered. Without it, the business could face permanent closure. 

5. Helps You Stay on the Road with Less Downtime 

Time is money in trucking. If your vehicle is damaged or under repair, every day off the road affects your income. 

That’s where fleet insurance and replacement vehicle options make the difference. A Montreal-based hauler partnered with Qubit Insurance was able to get a temporary truck within days after a collision because their policy included downtime and rental reimbursement coverage. 

When incidents happen, having direct access to local adjusters and bilingual claim support helps get you rolling again faster. 

Final Thoughts 

From cross-border carriers to local owner-operators, commercial transportation insurance in Quebec is what keeps your business moving safely and legally. It protects your truck, your cargo, your clients, and your future. 

Qubit Insurance, an Insurance broker in Montreal, specializes in helping tanker, freight, and fleet operators find affordable, compliant coverage that fits their exact needs. Whether you’re an independent driver or manage multiple vehicles, our team helps you stay protected mile after mile. 

Recruiting For Values, Not Just Résumés: Jason Barakat’s Approach To Building Stronger Teams

By
Retail Insider
-

Too often, recruiting is reduced to a process of resumé screening, interviews, and checklists. But Nolos Cabinet Multidisciplinaire Inc. takes a different approach. A leader in the FinTech, InsurTech, and LegalTech sectors, the Canadian firm focuses not just on hiring talent but on attracting builders, innovators, and problem-solvers who share the company’s purpose.

Nolos founder and CEO Jason Barakat understands this truth better than most. For the financial services leader, entrepreneur, visionary, and philanthropist, the best hire doesn’t just occupy a position; they help reinforce the foundation of a lasting enterprise.

With more than 25 years of leadership across financial, insurance, legal, and nonprofit sectors, Jason has seen what happens when recruitment focuses on values rather than titles. For him, the strength of an organization lies not only in expertise but in the shared purpose that drives every team member to deliver something greater than themselves.

People Before Positions

The traditional hiring process often reduces people to qualifications and metrics. However, Jason believes the most meaningful hires are individuals who find meaning in their work and connection in their why. That’s why Nolos focuses on equity, access, and empowerment rather than just hiring capable technical people.

By hiring for qualities and values that matter, Jason has established a team culture based on respect for one another and a desire to help other people improve their lives. Technical ability can be trained; integrity and alignment cannot. It’s this human-centered approach that transforms recruitment into a form of leadership rather than administration.

Building Culture Through Collaboration

Every strong organization begins with collaboration. Jason has guided teams across multiple disciplines including law, finance, and technology to work under a shared vision. Through Nolos, he offers professionals from different backgrounds the opportunity to contribute their expertise within a unified mission.

That structure is more of a culture design than a business strategy. When individuals from diverse sectors operate with shared values, they build trust that extends beyond internal operations. The result is a team that innovates in the spirit of cooperation instead of competition.

Recruiting for the Future

Jason’s philosophy also acknowledges that the next generation of professionals seeks more than financial stability. They want meaning and measurable growth. Throughout his career, he has brought hundreds of individuals into rewarding financial services careers by recruiting, mentoring, and advising those individuals. Many have gone on to lead their own teams, instilling the same values that ultimately resulted in their success.

By focusing on values and mentorship, Jason has shown that enduring business development begins with developing people. When individuals feel recognized and supported, they contribute more genuinely and remain with the company longer. A measured retention driven by a focused selection from the get go and a disciplined approach to de-selection are key to creating sustainable and empowered communities.

The Legacy of Purpose

The story of Nolos and its founder demonstrates what leadership can be in the modern age. Jason Barakat has shown that building a team isn’t always about finding the most polished résumés, but also about finding the right hearts and minds to carry a mission forward.

Jason reminds us that recruiting for values means recruiting for legacy. It signifies creating organizations within which everyone feels part of something bigger. Through his leadership, he continues to demonstrate that the future of work belongs to those who develop communities working toward a common purpose and perceptible impact.

From Legacy Systems to Commission-Free Online Ordering: The SaaS Shift in Restaurant E-commerce

By
Retail Insider
-

Running a restaurant is no easy task, especially when it comes to managing online orders. Many owners feel stuck with outdated systems or third-party platforms that take huge commissions.

These challenges often cut into profits and leave little room for growth. Sound familiar?

Here’s the good news: SaaS (Software as a Service) offers restaurants an affordable solution. Unlike legacy systems, modern SaaS tools provide commission-free online ordering and much more.

This post will show you how these tools can lower costs, increase efficiency, and enhance customer experiences. Ready to fix your tech headache? Keep reading!

The Evolution from Legacy Systems to SaaS in Restaurants

Paper receipts, clunky cash registers, and outdated terminals once ruled restaurant operations. These traditional systems managed basic tasks but lacked adaptability. As customer habits shifted to online ordering and food delivery services expanded, these systems couldn’t keep up.

They required costly maintenance and frequent upgrades while offering little in return.

Cloud-based software solutions emerged as a smarter alternative for restaurant technology. Unlike old hardware setups, these systems operate entirely online, eliminating the need for expensive IT infrastructure.

Updates occur automatically without extra fees or downtime. One owner noted, “Switching to cloud-based solutions helped us save time and focus on serving customers better.” Restaurants now use these tools to manage payment processing, menu updates, system connections with third-party delivery apps, and much more—all from one platform at any time.

Key Features of SaaS-Based Restaurant Solutions

SaaS has reshaped how restaurants operate by offering practical tools and services. These solutions simplify tasks, reduce manual work, and improve the customer journey.

Online Ordering and Delivery Management

Restaurants can now manage their online orders independently without incurring expensive third-party fees. By adopting Software as a Service (SaaS), owners can design platforms for direct ordering that integrate with food delivery systems.Platforms such as Peppr commission-free online ordering empower restaurants to build their own branded ordering experience while avoiding the high fees charged by third-party apps.

This allows customers to place orders directly through the restaurant’s site or app, reducing costs and building a closer connection with diners.

Effective delivery tracking ensures everything operates smoothly. Real-time updates make sure drivers are prompt and customers are informed about their food’s arrival time. Features like automated order confirmations reduce miscommunication, allowing staff to concentrate on preparation rather than tracking details.

Kitchen Display Systems (KDS) and Back-of-House Integration

Online ordering connects customers to your front-end operations. KDS links this directly to the kitchen, keeping things organized and efficient. Orders move from digital screens straight to the hands of cooks, eliminating paper tickets and mistakes.

Back-of-house integration synchronizes inventory with orders in real time. This decreases waste by aligning ingredients with incoming sales data. Staff spends less time monitoring supplies and more time focusing on service quality.

Marketing and Customer Engagement Tools

Restaurants can now use SaaS-based tools to streamline marketing and build connections with customers. Loyalty programs monitor regular diners, providing incentives that encourage their return.

Automated email campaigns send information about special offers or new menu items with ease.

Social media integrations enable restaurants to post updates across platforms efficiently, highlighting daily specials or events. Insights from these tools reveal which promotions attract the most visitors, assisting owners in creating more effective strategies.

A happy customer is your best advertisement.

Payment Processing and Terminals

Modern payment processing systems accelerate transactions. They accept credit cards, digital wallets, and contactless payments efficiently. Quick terminals minimize waiting times during busy hours.

Transparent payment options ensure customer satisfaction.

Connected systems streamline accounting by syncing sales data automatically. These tools minimize human errors in financial tracking. More secure technologies like encryption safeguard cardholder information against breaches.

Benefits of SaaS for Restaurants

SaaS simplifies complex restaurant operations. It helps businesses save money while remaining efficient and focused on customers.

Lower Costs and No Commission Fees

Restaurants save money by avoiding third-party delivery services that charge significant commission fees, often up to 30% per order. Online ordering systems based on subscription plans allow you to retain your earnings while providing flexibility and control over pricing.

Subscription models from these platforms are affordable compared to traditional systems. You pay consistent monthly fees without hidden charges or unexpected expenses. Reduced costs mean more resources for enhancing customer satisfaction or kitchen operations.

Keep reading to see how operational efficiency can improve significantly with these tools.

Improved Operational Efficiency

Lower costs free up resources. With SaaS solutions, restaurant owners can simplify daily operations. Automated tools handle tasks like online ordering, food delivery solutions, and payment processing efficiently.

Software as a Service reduces human errors by integrating systems like kitchen display screens and inventory management.

Staff spend less time on manual entries or fixing third-party delivery mistakes. Real-time updates ensure accurate menu availability, speeding up service during rush hours. This simplified process improves order accuracy and prevents delays that frustrate customers.

Effort saved here can refocus on better customer relationships or faster table turns.

Enhanced Customer Experience

Personalized online ordering systems make guests feel appreciated. Customers can tailor their meals, schedule pickups or deliveries, and track orders instantly. This added control creates a smoother experience that fosters trust and loyalty.

Restaurants providing easy-to-use platforms attract repeat customers who value convenience.

Faster service keeps diners content while minimizing errors in the process. Kitchen display systems enhance communication between front and back-of-house teams, ensuring accurate preparation of every order.

Clearer workflows mean fewer delays, resulting in satisfied customers who return for consistent quality.

How SaaS Empowers Restaurants to Compete with Larger Chains

Small restaurants can now stand toe-to-toe with big chains by using tools that simplify operations. These systems help owners focus on what really matters—serving great food and keeping customers happy.

Custom Branding and Loyalty Programs

Custom branding helps restaurants distinguish themselves in a competitive market. Owners can personalize online menus, apps, and websites with their logo and colors. This fosters trust by providing customers with a consistent experience across platforms.

Branded materials also reinforce the link between your food and your identity.

Loyalty programs drive repeat orders without depending on third-party delivery systems. Reward points or discounts encourage customers to order directly from you instead of turning to competitors.

Digital tools simplify the management of these programs while monitoring customer spending habits for improved marketing strategies in the future.

Real-Time Menu and Inventory Management

Customizing menu updates and tracking inventory helps restaurants stay organized. A SaaS online ordering system allows real-time changes, enabling you to remove sold-out items immediately.

This prevents disappointing customers mid-order and ensures your business operates efficiently.

Keep track of inventory levels as each order is placed. With automated updates, you minimize waste and avoid overstocking. This level of accuracy reduces costs while ensuring popular dishes remain available for eager diners.

Automated Marketing and Analytics

Automated marketing tools help restaurants draw in and keep customers effortlessly. Scheduled emails, SMS offers, and social media posts can notify diners of specials or events at just the right time.

These systems also enable you to collect customer insights like spending habits, favorite dishes, and visit patterns.

Analytics eliminate uncertainty from decision-making. Detailed reports analyze which menu items sell best or which promotions fall short. Owners can concentrate on strategies that succeed instead of wasting resources on ineffective ones.

This method gives smaller restaurants a fair chance to compete with big chains with larger budgets.

Steps to Transition to a Commission-Free Online Ordering System

Switching to a commission-free system may seem daunting, but breaking it down into clear steps makes the process easier—let’s simplify it together.

Define Goals and Integration Needs

Set clear objectives for your online ordering system. Focus on minimizing commission fees, streamlining payment processing, and strengthening customer relationships. Consider whether features such as live menu updates or connections with third-party delivery services are necessary.

Identify current tools in your restaurant that require integration. This might include kitchen display systems, inventory tracking, and marketing platforms. Opt for a solution that enables straightforward communication between these systems without introducing unnecessary complexity.

Choose a Scalable SaaS Provider

Pick a SaaS provider that grows with your restaurant. Seek flexible pricing plans and tools for handling online ordering, payments, and delivery management without extra fees. Providers offering integration with kitchen systems, point-of-sale terminals, or inventory tracking can save you headaches down the road.

Check reviews from other restaurants to assess reliability. Prioritize uptime guarantees to avoid service disruptions during busy hours. A good provider should also offer updates regularly to keep pace with changing technology and market trends.

Implement and Train Your Team

Train your team with hands-on practice using the new restaurant technology. Show them how to handle online ordering, manage food delivery solutions, and use payment processing tools effectively.

Break the process into small tasks during training sessions.

Set clear roles for each staff member to avoid confusion in daily operations. Use real-life scenarios to make learning easier and faster. Consistent follow-ups build confidence and ensure success with the SaaS system integration process.

Conclusion

Switching to SaaS isn’t just an improvement, it’s essential in a rapidly evolving restaurant industry. Say goodbye to high costs and outdated systems; commission-free online ordering empowers you to take charge.

Operate more efficiently, foster customer loyalty, and maintain an edge over larger competitors. The resources are available, ready to support your business. The change begins with one choice—yours!

Canadian Retail News From Around The Web For October 31, 2025

By
Retail Insider
-
Canadian Retail News From Around The Web

News at a Glance

Retail Insider is streamlining its Canadian retail news from around the web to include a handful of top news stories that can be viewed quickly during the day. Here are the top stories from the past 24 hours.

A look inside Canada’s first Zellers location since 2013 (Daily Hive)

Sheertex founder Katherine Homuth wants back in after company announces CEO exit, strategic review (Globe & Mail)

No corner coffee shops: Toronto committee waters down neighbourhood retail plan (Toronto Today)

Dunrobin Plaza destroyed by tornado in 2018 now rebuilt, with stores set to open in 2026 (Ottawa Business Journal)

Food Basics open in Half Moon Bay: How do prices compare? (CTV)

Patrons and shop owners of 70-year-old Westgate Shopping Centre mourn its closure (CBC Ottawa)

Goodbye to Westgate Shopping Centre: A look at the mall’s historic past (Ottawa Business Journal)

Alberta’s shoplifting crisis: Repeat offenders behind most crimes? (St. Albert Gazette)

Metro Vancouver grocery store wins gold at Canadian Independent Grocer of the Year Awards (Daily Hive)

Montreal public transit to shut down Saturday as bus and Metro drivers go on strike (CBC)

Roots Opens Outpost Concept in Toronto’s Rosedale

By
Craig Patterson
-
Roots Outpost at 1096 Yonge Street in Toronto. Photo: Craig Patterson

Roots has opened a new pilot concept store called Roots Outpost at 1096 Yonge Street in Toronto’s Rosedale commercial area. The space marks a meaningful return to the neighbourhood where the company’s first location debuted more than 50 years ago, and it introduces a reimagined retail approach that blends heritage storytelling, local collaborations, and a curated assortment of products.

The Outpost is designed to reconnect customers with the brand’s origins while testing fresh strategies for community-driven retail. The concept integrates archival photography, heritage objects, Canadian art, and warm natural finishes to create a multi-sensory environment that celebrates Roots’ 52-year history.

Roots Outpost at 1096 Yonge Street in Toronto. Photo: Craig Patterson

The new Outpost sits just steps from Roots’ first-ever store, which opened at 1052 Yonge Street in August 1973. For Meghan Roach, President and CEO of Roots, the Rosedale address carries symbolic weight.

“It feels like it’s a really good nod to our heritage to be coming back to a location where it all started, to be launching off the next phase of the brand and testing out some of these new concepts,” Roach told Retail Insider.

Meghan Roach

The Outpost introduces a smaller, highly curated model, where vintage pieces and select contemporary apparel are displayed in a gallery-like setting rather than among racks of inventory. This format allows customers to engage more directly with store staff and explore the Roots story in a way that is immersive and personal.

Heritage and Modernity Intertwined

Roach described the design as a juxtaposition of vintage and modern elements, with wood benches made from split logs, leather straps from the Toronto leather factory, and archival jackets that recall Roots’ connections with theatre and film productions.

“Some of these vintage pieces you see, you wander around the store and think, wait a second, which is vintage and which is not? It shows how strong the quality and craftsmanship of Roots has always been,” said Roach.

The store carries products that are already available in Roots’ broader network, but the curated presentation highlights items that often get overlooked in larger flagship locations. Fashion-forward collections, script logo apparel, and corduroy jackets appear alongside rare archive garments, such as varsity jackets from Phantom of the Opera and Joseph and the Amazing Technicolor Dreamcoat.

Joseph and the Amazing Technocolour Dreamcoat at Roots Outpost at 1096 Yonge Street in Toronto. Photo: Craig Patterson

A Community-First Approach

Roots Outpost also showcases third-party brands and local artisans, reinforcing its role as a community hub. Pottery, hand soaps, candles, and apothecary products are currently featured, with more seasonal additions expected closer to the holidays.

Micah Cameron

“We wanted to pepper in some local makers to expand on the lifestyle of it all, and also entrench into the community,” explained Micah Cameron, Image Director at Roots, who was instrumental in conceptualizing the Outpost.

Cameron emphasized that the store is intended to evolve throughout the year, adapting its displays and product mix to reflect seasonal events and cultural moments, including Roots’ long-standing ties with the Olympic Games.

Vintage as a Draw

The vintage component has quickly become one of the most talked-about aspects of the Outpost. Items such as purple suede shoes once belonging to Marcus O’Hara and limited-edition jackets produced for theatrical promotions are available for purchase, with price points reflecting their rarity.

Vintage pieces in the Roots Outpost at 1096 Yonge Street in Toronto. Photo: Craig Patterson

“The Phantom of the Opera jacket, for example, is around $1,600. They are essentially priceless, but they’re available for customers who truly value that piece of history,” said Cameron.

These items are curated by Cameron herself, who sources and authenticates pieces from collectors, often acquiring accompanying stories that enrich the merchandise. “It’s been such a huge hit. People are really loving the connection to storytelling, the quality, and the history behind it,” she added.

Roots Outpost at 1096 Yonge Street in Toronto. Photo: Craig Patterson

Leather Innovation in a Heritage Setting

Roots’ Toronto leather factory, still in operation today, plays a central role in the Outpost concept. The store will introduce limited-run leather capsules made from archival materials, designed specifically for the Rosedale location.

“This is a great proof of concept, where we can test out beautiful pieces and reintroduce the smaller batch approach that was always part of Roots’ DNA,” said Cameron.

Jeff Berkowitz of Aurora Retail Group negotiates leases for Roots in Canada. The Roots outpost is in a retail space formerly occupied by retailer Ellie Mae.

Roots Outpost at 1096 Yonge Street in Toronto. Photo: Craig Patterson

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Skip and Walmart Canada launch nationwide delivery partnership

By
Mario Toneguzzi
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PHOTO: SKIP VIA FACEBOOK

Canadians can now have groceries and household items from Walmart Canada delivered through Skip, the companies announced Thursday.

Skip, a Canadian delivery network, said it has teamed up with Walmart Canada to offer customers faster and more accessible shopping from more than 300 Walmart stores across the country.

The partnership allows couriers to pick, pack and deliver orders directly from Walmart locations using Skip’s Shop + Pay model. Products available include groceries, cleaning supplies, home goods, pet care and personal essentials.

Paul Sudarsan
Paul Sudarsan

“We know Canadians are juggling a lot – rising costs, busy schedules, and the desire to make life a little easier,” said Paul Sudarsan, senior vice-president of partnerships at Skip.

“Teaming up with Walmart Canada brings together the best of both worlds: trusted value and everyday convenience. From midweek grocery top-ups to last-minute household restocks and everything in between, we’re helping Canadians get what they need, when they need it, without adding stress to their day.”

Andrew Go
Andrew Go

Andrew Go, vice-president of eCommerce at Walmart Canada, said the collaboration aligns with the retailer’s goal of providing affordable and accessible service.

“We want to be the retailer Canadians trust most, no matter how they like to shop. For us, it’s all about making things easy, quick and affordable and being there for customers in ways that matter most to them,” Go said. “That’s why we’re so excited to bring our wide range of groceries and household essentials to Skip. It’s another way we’re helping Canadians save money and live better.”

Skip described the collaboration as part of its ongoing retail expansion and a major step toward becoming the go-to destination for on-demand retail. The company said the partnership pairs Walmart’s product variety and affordability with Skip’s delivery speed and reliability.

Founded in 2012 in the Prairies, Skip has grown into a nationwide network that connects millions of Canadians in more than 450 cities and towns with over 50,000 restaurant, grocery, convenience and retail partners. The company is a subsidiary of Just Eat Takeaway.com.

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Bento launches a Bold Evolution of Its Brand Identity to Support Expansion Plans 

By
Craig Patterson
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Rendering: Bento Brave

Bento, Canada’s largest sushi company and a pioneer of ready-to-eat Japanese cuisine in grocery stores, is entering a new era under its refreshed brand identity, Bento Brave. The rebrand reflects nearly 30 years of evolution from a small Toronto restaurant into a North American foodservice powerhouse, serving over 34 million sushi portions each year across grocery, universities, hospitals, airports, and retail environments.

Unveiled this fall, Bento Brave represents a vibrant reimagining of how Canadians experience sushi. The new look, designed by Jump Branding & Design and brought to life by Dialogue 38, blends contemporary design with an inclusive ethos aimed at making sushi an everyday choice for families.

“For us, Bento Brave is an outward expression of what we stand for—modern, vibrant, sustainability-focused, and evolving with the times,” said Wesley-Anne Rodrigues, Director of Marketing. “It makes sushi feel accessible and inviting while reflecting the values our customers care about.”

Founded in 1996 by Ken Valvur as a small takeout restaurant in Toronto, Bento quickly recognized the potential for freshly prepared sushi in grocery environments. By partnering with major retailers like Loblaw and Sobeys, Bento transformed the accessibility of sushi in Canada, moving it from a niche dining experience to a mainstream grocery staple.

Today, Bento operates more than 950 locations across Canada and the United States, including grocery kiosks, food-court counters, and institutional foodservice spaces. The company’s production facilities supply over 2,000 retail and institutional clients across North America.

Though Bento’s footprint has grown internationally, its roots remain proudly Canadian. Headquartered in Richmond Hill, Ontario, the brand employs thousands of sushi chefs and team members. In 2017, Bento was acquired by UK-based YO! Sushi, and by 2023, it became part of Japan’s Zensho Holdings through the Wonderfield Group, aligning it with an international portfolio of hospitality and food-service companies.

Photo: Bento Brave

The Design of Bento Brave

The Bento Brave rebrand represents more than a visual update; it is a signal of the company’s renewed focus on innovation and inclusivity. The design incorporates teal accents, red salmon-vein matting, and pop-art-inspired graphics that create a bright, inviting atmosphere.

The signature dragon motif anchors the visual identity, blending traditional Japanese symbolism with contemporary graphic appeal. “The dragon graphic is our focal point,” said Rodrigues. “It’s modern, eye-catching, and vibrant. The red was designed to evoke the natural veining of salmon, while teal ties everything together, creating a balanced and recognizable palette.”

These refreshed design elements will appear across retail locations and food-service counters in Canada and abroad, beginning with early rollouts at Promenades St. Bruno and Eaton Centre in Montreal, as well as international sites like JFK Airport in New York and Sangster International Airport in Montego Bay, Jamaica.

Rodrigues described the process of working with long-time partners Jump Branding & Design and Dialogue 38 as highly collaborative. “Jump led the creative concept, and Dialogue 38 helped us bring it to life physically,” she explained. “Whether it’s in a grocery setting or a standalone food-court kiosk, our goal was to make the Bento Brave experience consistent, recognizable, and adaptable across environments.”

Rendering of the updated Bento Brave in St. Bruno, Quebec. Image: Bento Brave

Building Consistency Through Experience

While Bento operates across diverse environments, from airports and universities to grocery stores, the company’s design philosophy now emphasizes consistency in brand experience.

“Retail spaces are about experiences,” said Rodrigues. “The idea was that no two Bento Brave locations will look exactly the same, but each will include key elements that make it unmistakably Bento. Just like when you walk into a Starbucks, there’s familiarity even in different settings.”

This modular approach means Bento’s visual identity can flex between smaller grocery counters and full-service dining areas, maintaining continuity through its signature materials, colours, and lighting.

Growth and Expansion in a Changing Market

The Bento Brave rebrand aligns with an ambitious growth phase for the company. Bento plans to open 20 new food-service locations this year, reflecting strong consumer demand for fresh, quick-service sushi options.

“Our growth plans are aggressive,” said Rodrigues. “Sales have been rising, and Bento has been growing tremendously over the past few years. The rebrand gives our partnerships team a stronger, more modern identity to bring to the table as we expand into new markets.”

In addition to expansion across Canada and the United States, Bento’s international reach continues to grow, with airports serving as key entry points into new markets. Rodrigues noted that Jamaica’s Sangster Airport represents the company’s furthest expansion to date, a symbol of its increasing global relevance.

Photo: Bento Brave

Evolving Through a Franchise Model

As Bento expands, it is also transitioning toward a franchise-based model, giving sushi chefs and team members a chance to invest directly in the brand.

“We’ve recently moved to a franchise model,” Rodrigues explained. “Many of our chefs, who were corporate employees for years, have now become franchisees. It’s learning for both sides, but it’s incredibly rewarding. These are people who already care deeply about the product and our customers.”

The grocery kiosk model, with its low overhead and manageable footprint, makes it accessible for franchisees to enter ownership. This shift allows Bento to scale while maintaining quality and operational consistency.

Photo: Bento Brave

Making Sushi Family-Friendly

Alongside the Bento Brave launch, the company is introducing two marketing campaigns aimed at expanding its appeal to families: New Family Pack and Family Sushi Nights. Both are designed to make sushi feel like a natural, everyday dinner choice rather than an occasional treat.

The New Family Pack campaign celebrates new mothers returning to sushi after pregnancy, a moment often filled with nostalgia and relief. “It’s based on a real-life insight,” Rodrigues explained. “Many women crave sushi during pregnancy but can’t have it. So, we created thoughtful care packages and complimentary rolls for new moms. It’s about connection, appreciation, and joy.”

Meanwhile, Family Sushi Nights encourages families to see sushi as an alternative to pizza or takeout wings. The campaign promotes combo packs, gluten-free options, and child-friendly selections to position sushi as a fun and easy weeknight meal.

“We want sushi to feel simple and fun,” said Rodrigues. “These campaigns are about enjoyment and togetherness for everyone at the table.”

Bento Brave’s Broader Mission

Beyond aesthetics and marketing, Bento Brave signals a deepened commitment to sustainability and community engagement. The company continues to partner with the Marine Stewardship Council (MSC) and other sustainability organizations to ensure responsible seafood sourcing.

Its corporate philosophy ‘Own it, Care about it, Make it exceptional, Win together’ guides its operations and brand interactions alike. Bento’s emphasis on trust, accessibility, and continuous improvement has helped the company maintain long-term relationships with major retailers and consumers alike.

“Innovation isn’t just a value at Bento; it’s the lens through which we approach growth,” said Erica Gale, Senior Vice President of Brand Development. “We’re proud of where we started, but our sights are firmly set on what’s next.”

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