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AutoCanada announces Q4 results

AutoCanada photo
AutoCanada photo

AutoCanada Inc., a multi-location North American automobile dealership group, recently reported its financial results for the three-month period ended December 31, 2025.

Key highlights:

  • Revenue from continuing operations was $1,116.6 million as compared to $1,265.8 million in the prior year, a decrease of $149.2 million
  • Net loss for the period from total operations was $(14.6) million as compared to $(38.4) million in the prior year
    • Net (loss) income from continuing operations was $(2.3) million as compared to $9.8 million in the prior year
    • Net loss from discontinued operations was $(12.2) million as compared to net loss of $(48.2) million in the prior year
  • Diluted net (loss) income per share from continuing operations of $(0.06) as compared to $0.45 in the prior year
  • Adjusted EBITDA from total operations was $26.3 million as compared to $47.1 million in the prior year
    • Adjusted EBITDA from continuing operations was $32.7 million as compared to $54.4 million in the prior year
    • Adjusted EBITDA from discontinued operations was $(6.4) million as compared to $(7.3) million in the prior year
  • Total Net Funded Debt to Bank EBITDA Ratio2 Increased from 3.40x as at September 30, 2025 to 3.44x as at December 31, 2025

“Fourth quarter performance was shaped by a more challenging market backdrop. Demand was affected by prior-period pull-forward activity, including the sunset of Canadian EV tax credits that benefited the fourth quarter of 2024 and tariff-related policy changes that drove stronger demand in the first half of 2025. At the same time, affordability pressures persisted and industry gross profit per unit declined as vehicle availability improved and pricing normalized. Industry wide performance was impacted in the fourth quarter by these dynamics, which have also created tough comparisons as we entered 2026,” said Samuel Cochrane, CEO

“Against that backdrop, AutoCanada navigated a period of significant internal change as we progressed through a leadership transition while simultaneously completing our cost transformation. Over the course of 2025, we achieved approximately $115 million in annualized run-rate cost savings.

“The pace and scope of the transformation created temporary operational disruption at the store level in the second half of 2025, impacting sales productivity and performance relative to the broader market. We have identified the issues, put new operating leadership in place, and are focused on closing the gap to market through 2026.”

Samuel Cochrane
Samuel Cochrane

AutoCanada’s Canadian Operations segment operates 64 franchised dealerships in Canada, comprised of 23 automotive brands across 8 provinces as well as three independent used dealerships. AutoCanada currently sells Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Infiniti, Jeep, Kia, Mazda, Mercedes-Benz, MINI, Nissan, Porsche, Ram, Subaru, and Volkswagen vehicles. In 2025, its Canadian dealerships sold approximately 71,000 new and used retail vehicles.

In addition, AutoCanada’s Canadian Operations segment operates 33 collision centres, supported by 26 Original Equipment Manufacturer certifications covering 37 vehicle brands.

AutoCanada photo
AutoCanada photo

AutoCanada’s U.S. Operations segment, operating as Leader Automotive Group, operates 12 franchised dealerships comprised of 9 brands, in Illinois, USA. Leader currently sells Audi, Hyundai, Kia, Lincoln, Mercedes-Benz, Porsche, Subaru, Toyota, and Volkswagen branded vehicles. In 2025, its U.S. dealerships sold approximately 8,000 new and used retail vehicles.

“Looking ahead, our priorities for 2026 are clear: stabilizing and improving our automotive retail operations, continuing to expand our collision platform, strengthening the support our head office provides to dealerships and collision centres, recruiting and retaining a high-performing team, and maintaining a lean and efficient cost structure,” said Cochrane.

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Canada’s Women’s Plus-Size Retail Market Shifts

Lane Bryant department in a Walmart store in Toronto. Photo: Walmart Canada

Canada’s women’s plus-size apparel market is entering a period of structural change, driven by new brand entry, evolving distribution models, and intensifying competition across price tiers.

According to Trendex research’s Q1 2026 Canadian Apparel Insights report, the Canadian plus-size market reached approximately $4.4 billion in 2025, positioning it as one of the most significant and resilient segments within the broader apparel landscape. At a time when overall apparel growth is forecast to slow in 2026, the plus-size category is becoming more competitive rather than retreating.

The most visible catalyst in this shift is Lane Bryant’s entry into Canada through an exclusive partnership with Walmart Canada, marking a new phase in how international apparel brands are choosing to access the Canadian market.

A Market Long Dominated by a Few Players

Historically, Canada’s plus-size apparel market has been shaped by a relatively small group of established retailers, with Penningtons, now operating under the PENN. banner, and Walmart Canada emerging as the dominant national players. Together, these companies have defined much of the accessible and mid-market plus-size offering across the country over the past decade.

PENN., which operates approximately 86 stores nationally, continues to stand as the most prominent dedicated plus-size retail banner in Canada. The company has evolved its positioning through a “house of brands” approach that integrates Addition Elle as a leading sub-brand across both physical stores and e-commerce. While the core Penningtons assortment remains focused on everyday wear and comfort, Addition Elle contributes a more fashion-forward dimension, particularly in occasionwear and lingerie, where it retains strong recognition among consumers.

At the mass-market level, Walmart Canada offers unmatched reach, with more than 400 stores nationwide. This scale positions the retailer as the most accessible entry point for plus-size apparel in the country. In early 2026, Walmart introduced a notable shift in its apparel strategy through an exclusive partnership with KnitWell Group and Centric Brands to launch Lane Bryant in Canada. The rollout spans approximately 320 stores as well as Walmart.ca, consolidating previous fragmented assortments into a more cohesive, single-brand presentation.

Although both PENN. and Walmart serve the same customer segment, their approaches continue to diverge. PENN. draws on decades of experience in fit and specialization, supported by a more curated in-store environment. Walmart, by contrast, is leveraging scale and brand partnerships to elevate its fashion credibility while maintaining competitive price points. As both retailers continue to invest in digital capabilities and product development, the Canadian plus-size sector is entering a more competitive phase, shaped by rising consumer expectations around both style and accessibility.

Lane Bryant at a Walmart store in Quebec. Photo via TikTok

A Monobrand Destination Strategy

One of the most notable aspects of the Walmart Canada rollout is the consolidation of the retailer’s plus-size assortment around a single branded destination.

Instead of offering a fragmented mix of private labels and smaller brands, Walmart has repositioned the category as a Lane Bryant-led monobrand presentation in participating stores. The move represents a meaningful shift in merchandising philosophy. It prioritizes brand equity, fit consistency, and customer clarity over assortment breadth.

From a competitive standpoint, this strategy creates immediate pressure for other mid-market plus-size retailers. Lane Bryant enters with more than a century of brand history, strong awareness among cross-border shoppers, and a reputation for fit and specialization. By pairing that credibility with Walmart’s value positioning, the partnership reshapes expectations around accessibility and price.

Positioning Across Price and Age

Trendex’s analysis of the Canadian plus-size market suggests a clear segmentation by both price and age. At the lower price end, Walmart and Torrid capture value-oriented shoppers. At higher price points, Laura Plus and Toni+ appeal to more mature and premium customers. Penningtons occupies a broad mid-market position.

Lane Bryant, according to the Trendex positioning framework, enters near the centre of the market. It targets women aged 25 to 55 with a mix of trend-forward styles and wardrobe staples, while maintaining accessible price points. That middle positioning allows the brand to compete across multiple fronts simultaneously.

By launching through Walmart, Lane Bryant gains national distribution while avoiding the capital intensity of standalone store expansion. The strategy also acknowledges the narrowing range of viable large-format retail entry points in Canada.

Competitive Pressure in a Slower Growth Environment

Trendex forecasts a deceleration in overall apparel sales beginning in the second quarter of 2026, following strong growth in 2025. In a slower growth environment, share shifts become more consequential. Gains by one retailer typically come at the expense of another.

Plus-size apparel has historically been underserved in Canada, with consumers often citing limited assortment, inconsistent fit, and fewer recognizable brands compared with the U.S. The arrival of Lane Bryant addresses some of those longstanding gaps. 

However, it also intensifies competition in a category that is unlikely to expand rapidly in line with overall population growth.

In practical terms, this means incumbents may need to sharpen differentiation strategies, whether through fit expertise, loyalty programs, digital engagement, or elevated in-store experience.

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Retail Secure 2026: The Industry Unites on Organized Retail Crime

Retail Council of Canada held its Retail Secure conference this month, and provided this recap.


Retail crime is the number one issue Canadian retailers are raising with Retail Council of Canada and that reality was front and centre at Retail Secure 2026, their annual loss prevention conference. This year’s event drew hundreds of loss prevention professionals, technology providers, law enforcement partners, and government representatives unified by a shared commitment to making retail safer across Canada.


Workshops: Building the Foundation

Retail Secure launched two brand new half-day workshops on March 11, a shift toward hands-on, peer-driven learning the industry has been asking for.

The Art and Science of Retail Investigations, sponsored by Genetec, brought together retail leaders Alvaro Almeida (LCBO) and Brett Valente (RONA) with Peel Regional Police Deputy Chief Mark Dapat, to explore how collaborative approaches elevate investigative outcomes, from intelligence gathering to Crown reporting.

Collaborate with Confidence: Privacy-Conscious Information Sharing in Retail, led by Sharon Bauer (Bamboo Consulting) and Vy Hoang (i3 International), gave participants practical guidance on what data can be shared, how to structure responsible exchanges, and how to build the cross-organizational trust that makes collaboration sustainable.


Retail Secure Legends Awards

The third annual Retail Secure Legends Awards were celebrated at the event, with thirteen exceptional loss prevention professionals recognized for their leadership, innovation, and dedication to safer retail in Canada. View this year’s winners at rccretailsecure.ca/legends-awards.


30+ Exhibitors on the Floor

The Retail Secure exhibitor hall brought together more than 30 organizations across AI surveillance, evidence management, security staffing, body cameras, legal recovery, and communication technology.


Taking on Organized Retail Crime

ORC dominated the day’s agenda, and three sessions delivered a comprehensive picture of both the challenge and the response.

London Drugs’ Harjot Sahota and lululemon’s Matt Hall showed what effective retail-police partnerships look like in BC, highlighting joint response models and how intelligence sharing can turn fragmented incidents into prosecutable cases. CBSA’s Amik Cardinal raised the stakes further, walking the room through a coordinated cross-border effort that dismantled a sophisticated theft ring operating nationally and globally.

Hamilton Police Inspector John Pauls and Detective Nathan Rowan then presented a multi-jurisdictional investigation called Project Sommes that reframed isolated shoplifting reports as a coordinated criminal organization.


Cybersecurity and the RH-ISAC Partnership

Retail Secure also marked the announcement of a new strategic partnership between RCC and the Retail & Hospitality Information Sharing and Analysis Center (RH-ISAC), bringing global cybersecurity threat intelligence directly to retailers in Canada. The partnership will give RCC members access to real-time threat notifications, regional workshops, and RH-ISAC’s collaborative defense network.


Closing Session: From Tools to Tactics

Loblaw SVP Asset Protection Dean Henrico and Peel Regional Police Chief Nishan Duraiappah delivered a candid, ground-level look at LP technology in practice, covering both the investigative and in-field realities, alongside the shift from a reactive, physical approach to a data-driven model.


The conversations, case studies, and connections made at RCC Retail Secure 2026 reflect an industry that is aligned, engaged, and moving with purpose. RCC will continue advancing retail crime as a national priority and fostering the partnerships this community needs to drive meaningful change.

For more information on RCC’s loss prevention advocacy and how you get involved visit: retailcouncil.org/lossprevention.

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Retail Crime Is a Community Safety Issue. And Canada Is Coming Together to Respond

Daily Synopsis: Mar 18, 2026

Daily Synopsis2

Today’s Retail Insider articles highlight growing Canadian consumer acceptance of AI in online purchases, with 74% comfortable having AI complete transactions, alongside increased AI adoption among small retailers through platforms like Square and Shopify. Meanwhile, loyalty proves critical as a Square report finds repeat customers generate six times more revenue for small businesses. These developments illustrate how AI integration and customer retention are shaping operational and strategic priorities in Canadian retail. Below are more detailed Retail Insider stories followed by Canadian Retail News From Around the Web.

 

🗞️ The Day’s Retail Insider Article List

 

🌐 Canadian Retail News From Around the Web

One in three Canadian credit card holders carry a balance as financial pressures mount: Vividata

Mikhail Nilov photo
Mikhail Nilov photo

More than one in three Canadian credit card holders carry a balance as rising costs leave many Canadians feeling financially squeezed, according to new data from Vividata’s SCC | Study of the Canadian Consumer Winter 2026.

Among Canadian credit card holders, 36 per cent say they typically carry a balance, often relying on credit cards to cover emergencies or when they are short of money, said the report.

Those carrying credit card balances are also more price-conscious in their everyday spending and more likely to cut back on daily expenses. Canadians with mortgages or loans, meanwhile, are more likely to focus on discretionary purchases such as vehicles, electronics, and vacations when managing their budgets, explained Vividata.

Pat Pellegrini
Pat Pellegrini

“Debt plays very different roles depending on a household’s financial situation,” said Pat Pellegrini, President and CEO of Vividata. “For some Canadians, credit cards are simply a rewards tool. For others, they’re increasingly being used to cover gaps when money runs short.”

Vividata said the research shows how debt is impact Canadians:redit cards:

  • 58 per cent say they have less disposable income than before;
  • 49 per cent say they often feel they are living paycheque to paycheque;
  • 51 per cent say they need to stick to a budget to make ends meet; 
  • 37 per cent say they feel overwhelmed by financial burdens; 
  • 71 per cent say the rising cost of living has reduced how much they are able to save ;74 per cent say rising costs have made them more careful about how they spend money 

Canadians carrying credit card balances report even higher levels of financial strain, with 68 per cent saying they have less disposable income and 53 per cent saying they feel overwhelmed by financial burdens, added the report.

“Younger Canadians are far more likely to carry non-mortgage debt. Canadians aged 25 to 34 are the most likely to hold credit card balances, personal loans, and other forms of consumer debt,” said Vividata.

“Mortgage ownership, meanwhile, is most concentrated among Canadians aged 35 to 49, who represent the largest share of mortgage holders and are more likely to live in higher-income households with children.

“Higher-income households earning $150,000 or more and families with children are significantly more likely than average Canadians to hold mortgages. Despite high home prices, many homeowners are well into repayment, with about 60 per cent of mortgage holders having 15 years or less remaining on their mortgage.”

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Coca-Cola Launches FIFA World Cup 2026 Campaign in Canada

Image: Coca Cola

Coca-Cola is rolling out a nationwide marketing and experiential campaign tied to the FIFA World Cup 2026, positioning itself at the center of fan engagement as Canada prepares to co-host the global tournament. The initiative includes collectible packaging, retail promotions, and large-scale fan experiences in host cities, reflecting a broad omnichannel strategy that spans in-store, digital, and live event activations.

The campaign arrives as Canada prepares to host 13 FIFA World Cup 2026 matches, the highest number ever held in the country. Coca-Cola’s approach focuses on connecting with consumers through retail touchpoints while reinforcing brand visibility during one of the largest sporting events globally.

Andy Buckingham, General Manager of Coca-Cola Canada, emphasized the importance of the tournament, noting that it represents a significant cultural and national moment for Canadians.

 

Collectible Packaging Drives Retail Engagement

A central component of the Coca-Cola FIFA World Cup 2026 Canada campaign is a series of limited-edition collectible products designed to drive in-store engagement and repeat purchases. These include commemorative host country cans, collectible country-themed packaging, and a partnership-driven sticker initiative.

The company is introducing a bilingual Commemorative Host Country Canada Can in 355ml sleek formats, available in both Coca-Cola Original Taste and Coca-Cola Zero Sugar. The product is positioned as a keepsake tied to Canada’s role as a host nation and will be distributed nationally beginning in late May.

In addition, Coca-Cola is launching a collection of eight limited-edition country cans inspired by teams that resonate strongly with Canadian fans, including Canada, Argentina, Brazil, England, France, Germany, Spain, and Portugal. The staggered release strategy encourages repeat visits to retail locations, while integrated QR codes provide digital engagement opportunities and contest entries tied to collectible purchases.

Panini Partnership Adds Cross-Category Appeal

Coca-Cola is also leveraging a partnership with Panini to introduce an official FIFA World Cup 2026 sticker collection across North America. Each 500ml bottle of Coca-Cola Original Taste and Coca-Cola Zero Sugar will feature a peel-back label revealing an exclusive Panini sticker.

This collaboration blends beverage retail with collectibles, creating a hybrid product experience that appeals to both sports fans and collectors. The integration of bilingual packaging reflects the Canadian market, while the program is expected to drive incremental sales through gamified engagement and trading activity.

Fan Zones Anchor Experiential Strategy in Host Cities

Beyond retail, Coca-Cola is investing heavily in experiential activations through dedicated fan zones at official FIFA Fan Festival sites in Toronto and Vancouver. These locations, set for Fort York in Toronto and Hastings Park in Vancouver, will serve as high-traffic engagement hubs throughout the tournament.

The Coca-Cola Fan Zones will feature branded experiences including customizable fan apparel, face painting stations, and content capture areas designed for social sharing. The spaces will also offer product sampling and retail sales, reinforcing Coca-Cola’s presence at key moments of fan interaction.

These activations reflect a broader trend in retail and brand strategy, where physical environments are increasingly used to deepen emotional engagement and extend brand storytelling beyond traditional advertising channels.

 

National Promotion and Contest Incentivize Participation

The Coca-Cola FIFA World Cup 2026 Canada campaign also includes a national promotional contest offering more than 1,000 prizes. Consumers can enter by scanning QR codes and participating through the Coca-Cola Soccer Central platform, with additional entries tied to product purchases and receipt uploads.

Top prizes include travel packages to FIFA World Cup matches, ranging from three to eight days and covering airfare, accommodations, and spending allowances. Weekly draws and digital engagement mechanics are designed to sustain participation over time and encourage repeat interaction with the brand.

Supporting the retail and experiential components is a broader marketing campaign featuring a series of films and a global anthem tied to the tournament. The campaign, rolling out between March and June, highlights the emotional connection fans have with soccer and reinforces Coca-Cola’s positioning as a unifying brand.

The content strategy includes multiple ad spots that depict fan experiences, alongside the release of a global anthem performed by J. Balvin, Amber Mark, Steve Vai, and Travis Barker.

Strategic Implications for Canadian Retail

Coca-Cola’s FIFA World Cup 2026 Canada initiative underscores the growing importance of integrated retail marketing tied to major global events. By combining collectible packaging, digital engagement, and large-scale experiential activations, the company is creating multiple entry points for consumer interaction across channels.

For retailers, the campaign presents opportunities to benefit from increased foot traffic and impulse purchasing driven by limited-edition products and promotional tie-ins. The emphasis on bilingual packaging and national pride also reflects a localized approach within a global campaign framework.

As Canada prepares to host a record number of matches, Coca-Cola’s activation strategy highlights how brands are leveraging major events to drive both immediate sales and long-term brand affinity in the Canadian market.

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Omnisend Study: 74% of Canadians okay with AI completing online purchases

Kindel Media photo
Kindel Media photo

A new Omnisend survey of 1,087 Canadian shoppers shows that consumers are increasingly trusting AI to take a larger role in how they shop online. Openness to AI tools handling checkouts is up from 68% to 74% since August 2025, with almost 80% willing to hand over their data for more relevant recommendations. 

“In a tight economy, shoppers spend more time proving a purchase is worth it. They compare prices, read reviews, look for better options, and still second-guess at checkout. AI can help reduce the effort it takes to feel confident about spending,” said Bernard Meyer, AI Operations Manager at Omnisend. “It’s no wonder that consumers are being more open to it.”

Bernard Meyer
Bernard Meyer

At the same time, there are lines consumers are not willing to cross, such as AI being used to charge different prices for the same product (66%), said Omnisend.

According to the study, 74% of Canadians are now open to AI taking over final transactions. Though many still want guardrails such as final approval (31%) or limits to small purchases (24%), 19% are mostly or fully comfortable letting AI transact independently. Another 13% would even allow automatic reorders without reviewing them.

Also, 79% admit they would share personal information with AI tools for better product suggestions, including location data (29%) and email receipts (26%).

“Despite rising trust, a majority (89%) still report some level of concern about AI in ecommerce. 46% say they worry most about how their data is collected and used, while others are cautious about AI recommendations being biased (28%) or paid for (30%),” explained Omnisend.

Personalized pricing remains a particularly clear red line. The practice, which uses AI to adjust prices based on a shopper’s behavior, location, or purchase history, has drawn criticism for potentially creating unfair or opaque price differences between customers. 66% say they would disengage from, complain, or leave negative feedback about a retailer that uses AI to tailor prices, said the report.

“AI promises fewer steps between intent and purchase, but the ‘one interface’ future only works if shoppers believe the recommendations are earned, not bought, and that the data behind them won’t be used against them,“ added Meyer. 

Thirdman photo
Thirdman photo

With 30% of Canadian shoppers intending to use AI more in the future, Meyer advised online retailers to make their websites easier to navigate, adding helpful content that quickly summarizes why their brand stands out and who it’s made for, plus an FAQ. This will help AI find and recommend retailers to shoppers.

“Our data shows consumers are becoming increasingly comfortable letting AI assist with shopping decisions. As that trust grows, AI usage will increase on both sides — people will trust AI on websites more, but also spend less time manually browsing and instead delegating the work to AI agents that can compare products and surface the best option instantly. For ecommerce brands, that means preparing for a future where they’re selling not just to people, but also to the AI systems acting on their behalf.”

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Mars Canada Invests $180M in Ontario Manufacturing

Mars Canada Christmas window display unveiling at the Hudson's Bay/Simpsons building at 176 Yonge Street in Toronto, December 14, 2025. Photo: Craig Patterson

Mars Canada has completed a $180 million investment across its Ontario manufacturing network, marking one of the company’s largest recent commitments to Canadian operations. The multi-year initiative, spanning from 2022 to 2026, is aimed at expanding production capacity, modernizing facilities, and advancing sustainability across four sites in Bolton, Newmarket, and Guelph.

The investment reinforces Mars’ long-standing presence in Canada, where the company has operated for more than a century. With this latest funding, Mars has now invested nearly $400 million in its Canadian operations since 2015, underscoring its continued focus on local manufacturing and economic contribution.

Ellen Thompson, General Manager, Mars Snacking Canada, emphasized the significance of the announcement, noting that the upgrades position the company for long-term growth while supporting Canadian communities and the broader economy.

 

Production Capacity and Packaging Upgrades Lead Investment

A substantial portion of the funding, more than $100 million, has been directed toward three major packaging line transformations. These upgrades are designed to improve operational reliability and increase production capacity while enabling new product formats aligned with evolving consumer preferences.

The focus on packaging modernization reflects broader industry trends, where efficiency, flexibility, and sustainability are becoming increasingly critical in food and pet product manufacturing.

Breakdown of Investments Across Ontario Facilities

The Mars Canada investment Ontario strategy spans multiple business segments, including snacking, pet nutrition, and food products, with targeted upgrades at each facility.

At the Bolton-based Mars Pet Nutrition site, $86 million has been invested to expand manufacturing capabilities and improve sustainability. The upgrades have resulted in a 50% increase in production capacity for TEMPTATIONS™ products, alongside a 15% reduction in water usage and a 13% decrease in gas and electricity consumption.

In Newmarket, Mars Snacking has received $40 million to upgrade packaging lines producing well-known products such as MARS® bars and MILKY WAY®. These improvements have driven a 25% increase in production capacity while significantly reducing energy consumption, including a 40% drop in electricity use and a 75% reduction in compressed air usage.

The Mars Food & Nutrition facility in Bolton has benefited from a $17 million investment, enhancing production lines for brands such as Ben’s Original™. The upgrades have increased capacity by 8% while reducing daily energy usage, supporting both operational efficiency and sustainability goals.

Meanwhile, the Royal Canin facility in Guelph has received $39 million to modernize operations and improve safety and quality standards. The site has achieved a 12% increase in production capacity, along with reductions in both thermal and electrical energy consumption.

Image: Mars

Sustainability and Workplace Modernization in Focus

Beyond production gains, the Mars Canada investment Ontario initiative includes the implementation of advanced safety systems and sustainability measures across all facilities. These upgrades are designed to enhance environmental performance while creating more modern and efficient workplaces for employees.

Mars employs approximately 1,800 Associates across its Ontario operations, and the company notes that these investments are intended to support both workforce development and long-term operational resilience.

A Broader Strategy for Growth in Canada

The announcement highlights Mars’ broader strategy to strengthen its position in Canada as a key manufacturing hub. By investing in production infrastructure and sustainability initiatives, the company is aligning with both consumer expectations and regulatory pressures around environmental performance.

Company leaders across its divisions noted that the upgrades will enable continued innovation while ensuring that core brands remain competitive in a rapidly evolving market.

Looking Ahead

As Mars Canada continues to expand and modernize its operations, the investment positions the company to meet growing demand across its snacking, food, and pet care categories. It also reflects a wider trend among global consumer goods companies to localize production and invest in resilient supply chains.

With significant capital directed toward Ontario, the Mars Canada investment Ontario initiative signals confidence in the province as a long-term manufacturing base and reinforces the company’s role in supporting Canada’s economic and industrial future.

 

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Eat Up Canada narrows focus to two growth brands as it pursues national expansion

Playa Bowls photo
Playa Bowls photo

Eat Up Canada Inc. is sharpening its growth strategy by exiting two restaurant concepts it founded and concentrating on expanding a pair of master franchise brands it believes offer stronger national scaling potential.

George Heos, CEO and co-founder of Eat Up Canada, said the decision reflects a deliberate shift toward building platforms that can grow quickly across the country rather than operating a small number of standalone locations.

“We just didn’t think that there was enough of a lane for us to really expand those quickly across the country,” Heos said in an interview. “We didn’t want to be operators of a handful of locations. Our model is to successfully grow brands across Canada.”

Strategic brand reset

Heos said Eat Up Canada has exited its involvement with Bombay Frankies and is in the process of exiting Mighty Bird through a combination of closures and sales. Both brands were founded by the company, but leadership concluded that capital and operational focus would be better deployed elsewhere.

The move leaves the company concentrating on two key concepts — Pokeworks, where Eat Up Canada serves as the master franchisee for Canada, and Playa Bowls a more recent addition to its portfolio.

The company has built eight Pokeworks restaurants in Canada over the past two years and is planning to open between four and six additional locations this year.

George Heos
George Heos

Heos said the Playa Bowls agreement, signed several months ago, represents a longer-term national growth opportunity. The master franchise arrangement covers the potential development of up to 160 locations across Canada.

Two corporate-owned Playa Bowls restaurants are currently under construction in the Greater Toronto Area, with the first expected to open at The Well development in downtown Toronto in early May. A second location is being built in Etobicoke near CF Sherway Gardens.

Beyond corporate stores, the company is also working with franchise partners to bring additional locations to markets including Vaughan, Ottawa and Halifax, with a target of opening four to five units this year.

Execution over expansion pace

Heos said Eat Up Canada’s strategy is rooted in experience scaling restaurant brands, citing the company’s earlier effort bringing Firehouse Subs into Canada.

“We opened 50 locations in six years,” he said. “We sold that business and then started these other businesses.”

He added that while industry attention often focuses on branding, real estate and menu innovation, sustained success in the restaurant sector depends on consistent operational execution.

“At the end of the day it really comes down to execution day in, day out,” Heos said. “Sometimes that’s the forgotten ingredient in business, especially in the restaurant business.”

The company places a strong emphasis on customer experience, tailoring operations to the different expectations of dine-in, takeout and delivery customers. Order accuracy and service consistency are critical factors in maintaining guest loyalty, he said.

“Nothing annoys somebody more than waiting for their product at home and it shows up and it’s not what they ordered,” Heos said. “If they’re coming into the location, it’s about making them feel special.”

He suggested that service standards across the industry declined during the COVID-19 pandemic and have not fully recovered, creating an opportunity for operators who prioritize hospitality.

“Service levels have dropped off,” he said. “It was magnified during COVID, and people used it as an excuse to provide poor service.”

Playa Bowls photo
Playa Bowls photo

Industry outlook and brand positioning

Despite ongoing economic uncertainty, Heos said he remains optimistic about the restaurant sector’s ability to absorb new entrants — provided they maintain clear positioning and disciplined growth plans.

“There’s always room for new brands — but new brands that really know what they stand for,” he said. “They don’t try to be everything to everybody.”

He pointed to Playa Bowls as an example of a concept with a defined identity and strong consumer appeal. The brand combines a health-focused menu with a distinctive atmosphere designed to create a positive in-store experience, he said.

“We were drawn to it because it’s kind of an interesting mix between great taste and a healthy-focused menu,” Heos said. “There’s this vibrant energy that the brand has. When you walk into Playa Bowls, a smile comes up on your face.”

He added that the brand’s rapid expansion in other markets demonstrates the potential for similar growth in Canada. The brand was started by a couple of surfers.

Playa Bowls photo
Playa Bowls photo

For Eat Up Canada, the immediate focus remains on building out its current portfolio and supporting franchise partners as new locations come online.

“We’re very bullish on our businesses because we think they’re in the right category and we think we can execute,” Heos said.

As the company advances its expansion plans, Heos said maintaining operational discipline and guest satisfaction will remain central to its national growth ambitions.

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VIDEO: Food inflation in Canada: Why grocery prices remain high and what’s next: Dr. Sylvain Charlebois

Dr. Sylvain Charlebois, Senior Director, Agri-Food Analytics Lab, Dalhousie University, says new Consumer Price Index data from Statistics Canada shows food inflation in Canada slowed in February, falling to 5.4 per cent from 7.3 per cent, largely in line with expectations following last year’s temporary GST relief. However, he explains that grocery costs remain elevated, particularly in protein categories, with beef, pork, and chicken all posting significant year-over-year increases. Charlebois also notes rising prices for vegetables, coffee, and even typically stable items such as bananas.

He suggests the recent cooling trend may be short-lived due to geopolitical tensions that could drive higher energy costs and push food prices upward as early as April. While general inflation and wage growth have improved, he says many households still feel financial pressure at the grocery store because food inflation continues to outpace income gains, eroding purchasing power since the pandemic.

Comparatively, Charlebois indicates Canada has recorded higher food inflation than other G7 countries in recent months, attributing this to supply chain limitations, reliance on single-source inputs, trade barriers, and policy-related cost pressures affecting industry competitiveness. He adds that products dependent on cold-chain logistics, including meat, dairy, and fresh produce, are particularly vulnerable to price shocks.

On food labeling enforcement, he says regulatory fines signal growing intolerance for misleading “Made in Canada” claims as consumers remain cost-conscious but selectively supportive of domestic products.

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