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Time for government to intervene in Canada Post strike: CFIB

Photo- Canada Post
Super mailboxes. Photo- Canada Post

The Canadian Federation of Independent Business (CFIB) has sent a letter to the federal government urging it to immediately step in and put an end to the Canada Post strike.

Corinne Pohlmann

“It’s been a week since the strike started, with no resolution in sight. We hope the parties quickly reach a deal through collective bargaining, but reports say they’re still ‘far apart.’ Our economy and small businesses cannot afford another week of postal disruption,” said Corinne Pohlmann, Executive Vice-President of Advocacy at CFIB. “Small businesses, especially those in rural areas, are already losing on sales and missing payments, and they have to rethink delivery strategies on the eve of the busy holiday season.”

Three quarters (75%) of small businesses said they will be negatively affected by a work stoppage, with nearly eight in 10 still relying on Canada Post to do business, said the CFIB.

CFIB has been collecting examples of challenges small business owners are experiencing due to the strike. These include:

  • A print shop in B.C. that works with thousands of artists, many of whom are small business owners themselves, is experiencing order cancellations, with customers unable to find alternative shipping solutions.
  • A retailer in Manitoba uses Canada Post to ship at least one package a day, and most of their orders from suppliers also come through Canada Post.
  • A wholesaler in Ontario that relies on Canada Post to ship coffee says about 90% of their business would be lost as this is their busiest time of year.

Unless the parties immediately negotiate a deal through collective bargaining, CFIB is urging the federal government to enact back-to-work legislation or order binding arbitration so that small businesses can finish the year strong instead of being punished by circumstances outside of their control, said the national organization

“While we hope for a quick resolution, we encourage Canadians to support and shop at small businesses this holiday season. Small Business Saturday is a week away on November 30 and a great opportunity to explore local businesses. We’ve seen how resilient and innovative small businesses are, and they will do everything in their power to serve their customers despite the current setbacks,” added Pohlmann.

The CFIB is Canada’s largest association of small and medium-sized businesses with 97,000 members across every industry and region.

On Friday, Canada Post reported it recorded a loss before tax of $315 million in the third quarter of 2024 as strong revenue growth in Direct Marketing did not make up for a decline in Parcels results.

“An increasingly crowded and highly competitive ecommerce delivery market continued to impact Parcels results in the third quarter of 2024. While Transaction Mail volumes continued to erode, revenue rose due to a regulated stamp rate increase. Direct Marketing revenue and volumes experienced robust growth,” it said.

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Canadian Food Industry Faces 8-Year Low in Consumer Trust

Zehrs (Image: Landini Associates)

The Canadian Centre for Food Integrity recently released its report on consumer trust in the food industry. Since 2016, trust levels had plateaued at a respectable level, but the situation has taken a dramatic turn. According to their latest survey, an unprecedented number of Canadians now believe the food industry is heading in the wrong direction. At the same time, trust in the industry has plummeted to its lowest level in eight years. Nearly one-third of Canadians think the industry is failing to focus on the right issues. While this is a broad critique, it raises valid and pressing questions.

Farmers Retain Consumer Goodwill but Face Criticism

Farmers, for instance, continue to enjoy considerable goodwill from consumers. However, this goodwill is often directed more toward farmers as individuals than toward their practices. Criticisms related to pesticide and herbicide use, on-farm milk dumping, feeding cows palm oil to increase butterfat content, ethical animal treatment, and environmental concerns remain persistent. Farmers are often perceived as victims of a system dominated by multinational corporations that dictate products and rules. Yet as they move closer to consumers within the food supply chain, skepticism and doubt become apparent.

Food processors also face constant scrutiny, particularly over “shrinkflation” and so-called ultra-processed foods. Even though these companies innovate and deliver high-quality products, these efforts often fail to quell public dissatisfaction. Allegations of price fixing, such as in the bread industry and more recently targeting McCain Foods and Cavendish Farms over frozen french fries, are further eroding trust in this segment of the industry. Such accusations only reinforce the perception that some companies prioritize profit over fairness and transparency, deepening consumer skepticism.

Retailers Bear the Brunt of Consumer Distrust

However, it is food retailers who sit squarely at the top of the trust deficit. Whether independent or part of major banners, retailers are frequently accused of abusive practices and unjustified price hikes. According to a trust index developed by our Agri-Food Analytics Lab, nearly 80% of consumers believe retailers’ efforts to address concerns are insufficient. Even when accusations lack solid evidence, resentment against retailers persists.

Grocers, in particular, need to step up. Loblaw recently acknowledged its willingness to eliminate property controls, a practice that has long suppressed competition by allowing major grocers to restrict rival stores from operating in close proximity to their own locations. These property control agreements, which often appear in commercial leases, limit consumer choice and keep prices high by stifling competition. Manitoba is poised to regulate property controls in food retail, likely becoming the first province to do so. Other provinces should follow suit, as greater competition would benefit both consumers and smaller retailers.

True capitalism thrives not by controlling competition but by driving innovation, creating value, and earning trust through excellence in meeting market needs.

But here is the broader issue. Consumers tend to direct their criticism at what they see and interact with most—stores—rather than farms or barns, which feel distant and unfamiliar. Against this backdrop, a key question emerges: what can the agri-food sector do to regain Canadians’ trust?

Breaking the Cycle of Mistrust with Transparency

The underlying issue is a mutual lack of understanding. For the industry to be better understood, it must first make a genuine effort to better understand consumers, particularly younger generations. Millennials and Gen Z now make up 19.8 million people in Canada—over 50% of the population. However, an equally significant challenge lies within the food sector itself. Observing conferences and industry events, it’s evident there is often a reluctance to address sensitive topics. Speakers frequently adopt overly agreeable tones or are constrained by sponsors who shy away from discussions on critical issues like supply management or carbon markets.

This culture of avoidance must end. If the industry is serious about rebuilding trust, it must break these taboos and embrace bold, forward-thinking conversations. Conference organizers and speakers must stop tiptoeing around difficult topics, as this only stifles innovation and leadership.

The agri-food sector must take a hard look in the mirror and critically assess its practices. Regaining consumer trust is not only possible but essential for the industry’s future. True transparency and a willingness to engage openly on challenging issues will be key to restoring confidence and ensuring the long-term success of Canada’s food industry.

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Peter Pesce wins Lifetime Achievement Award from Coffee Association of Canada

Peter Pesce has been a driving force in the North America Coffee business for over 50 years and is a visionary in delivering specialty coffee, sustainably. (CNW Group/Reunion Coffee Roasters)

Peter Pesce, expert roaster and founder of Reunion Coffee Roasters (Reunion), has been awarded the Coffee Industry Lifetime Achievement Award by the Coffee Association of Canada (CAC).

This award is the CAC’s highest recognition for an individual whose extraordinary and ground-breaking contributions have created positive change and have had a significant, profound and lasting impact on the community, said the association in a news release.

Pesce has been a driving force in the industry for over 50 years and is a visionary in delivering specialty beverages, sustainably, it said.

“I am honoured to receive the Coffee Association of Canada’s Lifetime Achievement Award,” said Pesce. “It is truly a reflection of the hard work, dedication and passion that was made possible by many partners, friends, and individuals along the supply chain. I am fortunate to have people who believed in, and supported, my vision to produce a high-quality coffee at an affordable price, without sacrificing on sustainability”

He entered the industry with the launch of Bourbon Coffee, a specialty roaster that operated in a small warehouse in Downsview, Ontario. Bourbon was part of the second wave that swept through North America in the late 70’s and early 80’s. The second wave was a movement marked by the introduction and popularization of specialty beverages and espresso-based drinks, and characterized by the rapid growth of chain shops, said the company.

“An early adopter of specialty roasting, Peter earned a reputation as an expert cupper, a method of tasting coffee practised by professionals to evaluate the attributes of a coffee and its quality. By 1986, Bourbon Coffee had grown to over 21,000 square feet and was the largest distributor of specialty coffee in Canada. Peter became trusted in the industry for producing high-quality coffee, and soon garnered attention from large corporations. He received multiple offers to purchase his company and ultimately sold the business in 1988 to a large Canadian Corporation, at 41 years old,” it said.

Photo: Reunion
Photo: Reunion

“With a desire to continue pushing the industry forward, Peter started Reunion Island Coffee (now Reunion Coffee Roasters) in 1995. The company was named for a small island known for growing exceptional coffee beans. This specialty coffee roaster began in the B2B space, supporting businesses across the G.T.A. The modest roastery was housed in a 3,000-square-foot facility in Mississauga, ON. Today, Reunion Coffee Roasters is one of North America’s largest, and most sustainable, roasters of specialty coffee. Their 46,000-square-foot roasting facility, one of Canada’s largest renewable energy-powered roasting facilities, is based in Oakville, Ontario. The company supports the foodservice, hospitality, office coffee and retail sectors providing specialty coffee under the Reunion name as well as for major Canadian brands.”

Advancing Sustainability in the Industry

In 1995, Reunion said it deepened its focus on sustainability with the purchase of its first FairTrade and Organic drinks, becoming the first major roaster to utilize renewable energy through a partnership with Bullfrog Power. Peter’s son Adam Pesce, joined the business in 2006 and worked alongside his father leading sustainability initiatives and pushing the industry to adopt more ethical, impact-driven practices.

“Reunion was one of the first Canadian Certified B-Corporations, a designation they’ve held annually since 2013, signifying the company’s commitment to meeting rigorous standards for social and environmental performance, accountability and transparency. Reunion Coffee proudly holds Rainforest Alliance, USDA Organic, FairTrade Canada and Direct Trade certifications on many of its products. With a focus on impact, the brand supports numerous organisations including Grounds for Health, a partnership that has generated over $41,000 to raise awareness and find solutions to treat cervical cancer for women in Ethiopia and Kenya, and Native, A Public Benefit Corporation, a fellow B Corporation that has provided over 4.4 million litres of clean drinking water to coffee growers in Honduras,” said the company.

Adam Pesce
Adam Pesce

“I am so proud of this incredible business that my father has built and it’s wonderful to see him receive this much-deserved recognition,” said Adam Pesce, President of Reunion. “I carry forward his passion in making great tasting, sustainable coffee more accessible. Like my father, I see the potential in coffee to act as a force of good and look forward to continuing the work he started.”

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[Webinar] Black Friday 2024: Strategies for Ecommerce and Brick-and-Mortar Retailers

2024 Black Friday Breakdown:

Whether you’re blowing out inventory or steering clear of discounts, you’re likely keeping a close eye on Black Friday retail trends.

Register Now

Grab a coffee and step away from the chaos with us for an hour on Wednesday, November 27th for the 2024 Black Friday Breakdown.

Join our experts for a thought provoking play-by-play of what to expect for BFCM this season and how not to get overwhelmed by the year’s biggest shopping event.

Tara, Craig & David will be sharing stories and impact from their combined years of retail and advisory experience, so you’ll learn about:

  • The state of Canadian retail and economic factors affecting shoppers
  • How top brands have prepared for the holiday season in 2024
  • Trends in BFCM strategy and how promotional tactics are evolving
  • Clicks vs. Bricks: how e-commerce and omnichannel are impacting customer experience
  • How emerging tech is impacting the next wave of retail innovation

Webinar Details:

  • Date: Wednesday, November 27th
  • Time: 12:30 pm ET | 9:30 am PT
  • REGISTER NOW

Time is running out! Reserve your spot now and take a breather during the busiest shopping week of the year.

Raise Expands to Canada with Gift Card Innovations

Photo: Shuttestock/licensed

Raise, a global leader in gift card innovation, has launched in Canada, marking its second major international expansion this month. The move follows its recent entry into the United Kingdom and reinforces Raise’s commitment to revolutionizing how consumers and businesses interact with gift cards, loyalty programs, and digital payments. With over 6 million users and $10 billion in transactions, Raise says it aims to make shopping more rewarding for Canadians.

Raise App Launches in Canada

The Raise App is now available in Canada, offering users the ability to shop with their favorite brands while earning cashback rewards through “Raise Cash.” The platform simplifies the gift card experience from purchasing to redemption, providing a seamless and value-driven approach. The app is designed for Canadians who prioritize convenience, savings, and innovation in their shopping habits.

New Opportunities for Canadian Businesses

Canadian businesses can also benefit from Raise’s advanced B2B API solution, which supports digital card distribution and enhances loyalty programs. The technology allows businesses to integrate Raise’s ecosystem, offering secure and efficient ways to engage customers and improve their shopping experiences.

“Our expansion into the Canadian market underscores our mission to deliver a better gift card and digital payment experience,” said George Bousis, Founder and CEO of Raise. “Canada is an exciting opportunity for us to connect with consumers and businesses who value innovation and savings. We’re thrilled to support Canadians in shopping smarter and earning more.”

Blockchain and Cryptocurrency Integration

Raise’s Canadian launch includes innovative features like blockchain technology and cryptocurrency support, providing users with more flexibility in how they use and manage gift cards. Through BFG Labs, Raise leverages blockchain technology to combat fraud, reduce inefficiencies, and create a dynamic loyalty ecosystem tailored to modern retail demands.

This blockchain-driven approach offers Canadian retailers a cutting-edge solution to optimize loyalty programs and protect against fraud, positioning Raise as a leader in secure and advanced digital payment systems.

Benefits for Retailers and Consumers

For Canadian retailers, Raise provides real-time gift card activation and redemption, along with advanced fraud prevention tools. These features allow businesses to offer secure, flexible solutions to attract and retain customers in an increasingly competitive retail environment.

Consumers benefit from an intuitive shopping platform that enables them to save more while enjoying a seamless purchasing experience. By bridging traditional and digital payment systems, Raise ensures its technology meets the needs of today’s shoppers and businesses alike.

Part of a Global Expansion

Canada is part of Raise’s broader strategy to expand its innovative gift card solutions worldwide. With partnerships spanning over 1,000 global brands and a network of over one million stores, websites, and applications, Raise plans to extend its B2B offering to 30 additional countries.

Since its founding in 2012, Raise has facilitated over $10 billion in transactions through its consumer app, exchange platform, and B2B operations. The company says it remains committed to enhancing how gift cards are used, making them more accessible, flexible, and rewarding.

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Walmart Canada Invests $46M in Pay and Benefits

Walmart Canada store. Photo: Getty Images

Walmart Canada is investing $46 million in pay increases and enhanced benefits for its supply chain associates, marking the latest step in the retailer’s commitment to workforce development.

This investment comes on the heels of Walmart Canada’s earlier announcement of $145 million in wage improvements for logistics, fleet, and retail associates earlier in 2023. The latest initiative aims to offer competitive pay, strengthen retention, and attract new talent in the highly competitive retail sector.

“Walmart Canada is people-led, and we’re proud to offer competitive wages and some of the best benefits plans in the Canadian market,” said AnnMarie Mercer, Chief People Officer at Walmart Canada. “Investing in our people is critical to making sure we continue to attract great associates who want to stay and grow with us.”

Enhanced Compensation and Benefits for Walmart Associates

The $46 million investment enhances Walmart Canada’s compensation package, which already includes:

  • Annual performance-based bonuses for associates.
  • Comprehensive health and dental benefits, including mental health care and fertility treatments.
  • 24/7 virtual healthcare access and employee assistance programs through TELUS Health.
  • A 10% discount card for groceries and merchandise at Walmart stores and Walmart.ca.
  • Retirement and stock purchase plans, including deferred profit-sharing options.

These benefits underscore Walmart Canada’s focus on offering a comprehensive total rewards package. Regular compensation reviews ensure associates remain among the best compensated in the industry.

“Walmart Canada has a best-in-class supply chain, and our associates are critical to helping us serve our customers,” said Matt Kelly, Vice President, Supply Chain, Walmart Canada. “This newest investment underlines our deep appreciation for our associates’ consistent hard work and dedication.”

Education and Skills Training Initiatives

Walmart Canada continues to invest in the future of its associates through education and skills development. The Live Better U (LBU) program, launched in September 2023, covers 100% of tuition and book costs for eligible associates. The program is designed to equip workers with skills for the jobs of tomorrow, helping Walmart Canada meet evolving business needs.

Since its launch, more than 3,000 associates have participated in the initiative, solidifying Walmart Canada’s commitment to employee growth and retention.

Walmart Canada’s Role as a Leading Employer

As one of Canada’s largest employers, Walmart Canada operates over 400 stores nationwide and employs more than 100,000 associates. Its online platform, Walmart.ca, serves over 1.5 million daily visitors, making it a key player in Canadian retail.

Beyond its workforce, Walmart Canada has a strong philanthropic presence, contributing over $750 million to Canadian charities since 1994.

By continuously investing in its associates, Walmart Canada says that it is reaffirming its position as a leading employer and innovator in retail workforce development.

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RCC Welcomes GST Tax Holiday to Boost Holiday Retail Sales

Photo: Retail Council of Canada

The Retail Council of Canada (RCC) has expressed strong support for the federal government’s recent decision to remove GST and HST on a range of goods, a move designed to provide tax savings for Canadians and stimulate the retail economy during the critical holiday season. 

The measure, which exempts items such as children’s clothing, toys, and Christmas trees from sales taxes, is expected to bring a much-needed boost to family-focused retailers during one of the most important times of the year.

Matthew Poirier, Vice President of Federal Government Relations for the Retail Council of Canada (RCC)

“This is a significant step forward,” said Matthew Poirier, VP of Federal Government Relations at RCC, in an interview. “Retailers are excited about the potential this brings for increased sales, but there are operational hurdles they need to clear quickly, especially with the holiday rush already underway.”

Boosting Consumer Spending During Peak Shopping Season

The tax holiday comes at a time when many Canadians are grappling with rising costs, and the relief is expected to translate into increased consumer spending. The timing aligns with Black Friday and the holiday shopping season, allowing families to stretch their budgets further.

“Families across Canada are set to benefit, particularly those shopping for children’s toys and clothing,” Poirier explained. “These categories represent a large portion of holiday spending, and this exemption provides some breathing room for parents feeling the financial squeeze.”

In addition to the tax savings, a $250 rebate for Canadians earning less than $150,000 annually is scheduled for early 2025. Combined, these measures aim to stimulate spending into the first quarter of the year, typically a slow period for retailers.

“This is about more than just the holidays,” Poirier noted. “The rebate and tax exemptions together will keep cash circulating in the economy well into January and February, helping retailers navigate a challenging post-holiday slump.”

Challenges for Retailers: Short Timelines and Operational Adjustments

Despite the positive outlook, retailers face tight deadlines to adapt their systems and processes to the new policy. “It’s a race against time,” said Poirier. “Retailers need to confirm which items qualify, update their point-of-sale systems, and train staff—all within three weeks. It’s a heavy lift during what is already the busiest season of the year.”

The operational challenges are compounded by the inclusion of specific categories, such as children’s clothing and toys, but not others like adult apparel. This selective application of the tax holiday has left some retailers disappointed.

“Many apparel retailers have struggled in recent years,” Poirier admitted. “The inclusion of adult clothing could have been a lifeline for some. We remain optimistic about the overall impact of the policy.”

Broader Economic and Industry Implications

The policy is being viewed as a bold move to stimulate economic activity during a period of economic uncertainty. Experts believe that the combined impact of tax relief and cash rebates could boost retail sales significantly.

“This kind of initiative doesn’t happen often,” Poirier noted. “We’re seeing both direct and indirect benefits: families saving money, and those savings translating into increased spending across the retail sector.”

For categories excluded from the tax holiday, such as adult clothing, the $250 rebate could still drive additional consumer spending. “Even if your goods aren’t exempt, there’s still more money in consumers’ pockets,” Poirier said. “That’s a win for everyone.”

Uneven Impact Across Provinces

While the GST holiday applies uniformly across provinces with harmonized sales taxes (HST), such as Ontario and the Maritimes, non-harmonized provinces like British Columbia, Saskatchewan, Manitoba, and Quebec will require separate provincial action to offer similar tax relief.

“RCC strongly encourages these provinces to follow suit,” Poirier said. “Without alignment, consumers and retailers in those regions may feel left out, creating an uneven playing field across Canada.”

Retailers in non-harmonized provinces could face additional complexity as they navigate differing tax rules, potentially adding confusion for consumers shopping both online and in-store.

Addressing the Canada Post Strike: A Key Concern

The RCC also highlighted another pressing issue: the ongoing Canada Post strike. The strike threatens to undermine the positive impact of the GST holiday by delaying deliveries during the holiday season.

“This GST holiday is a positive development, but its benefits will be limited if shoppers can’t get their purchases on time,” warned Poirier. “We’re urging the government to prioritize resolving the strike as quickly as possible to protect both retailers and consumers.”

He emphasized that retailers are already dealing with the aftermath of previous supply chain disruptions caused by other strikes earlier in the year. “It’s been one challenge after another,” Poirier said. “While we’re optimistic, the postal strike adds a layer of uncertainty during an already complex time.”

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Nespresso Canada renews commitment to Tree Canada

Tree Planting Activities - Nespresso Canada (CNW Group/Nestle Nespresso SA)

For the fourth consecutive year, is partnering with Tree Canada, the country’s largest tree-planting charity organization, as a means of contributing to national greening and the fight against climate change. 

To date, the B Corp certified company has donated over $533,000 and has helped plant some 114,000 trees throughout Canada, it said in a news release.

Nespresso Canada said it has donated $100,000 to Tree Canada’s “Operation ReLeaf” program which seeks to restore areas that have experienced significant tree loss due to natural disasters and the effects of climate change. For over 20 years, “Operation ReLeaf” has been helping communities recover from devastating events, promoting resilience and biodiversity in urban forests. 

Carlos Oyanguren
Carlos Oyanguren

“This $100,000 donation signals our ongoing commitment to reforestation in Canada, as well as our support for local communities at a time when the challenges posed by natural disasters are becoming even greater. The donation is also aligned with our broader commitment to coffee producers who rely on healthy ecosystems. Thanks to firmly rooted partnerships, like the one we maintain with Tree Canada, we are able to significantly impact our local ecosystem and achieve our shared sustainability goals,” said Carlos Oyanguren, President of Nespresso Canada.

Nicole Hurtubise
Nicole Hurtubise

“Partnerships with committed sponsors like Nespresso Canada are incredibly meaningful to our organization,” explained Nicole Hurtubise, CEO of Tree Canada. “Their ongoing support of our programs and mission helps us grow our nationwide impact and increase awareness about the fundamental importance of trees for our environment and communities among Canadians.” 

In 2023, Nespresso said it also made a $100,000 donation to the same program, with plantings planned in Manitoba and British Columbia in 2024. To date, close to 70,000 trees have been planted thanks to Nespresso in Manitoba’s Interlake region in an effort to regenerate its boreal forest which was devastated by fires in 2021. As part of that same project, members of Indigenous communities received comprehensive training in forestry operations, it said.

Nespresso employees part of the solution

“Other projects supported by Nespresso Canada through this same program are currently underway in British Columbia in response to the province’s many fires in recent years, including forest fires in Elephant Hill (2017), McDougall Creek (2023) and Shetland Creek (2024),” said the company.

“Nespresso Canada employees are part of the solution, too. Each year more than one hundred employees take part in tree planting activities within Tree Canada’s “Partners in Planting” program. In addition to inspiring a genuine collective movement, this allows us to contribute to major projects from coast to coast aimed at building a more sustainable future.

“This fall, activities have allowed us to plant 250 trees in Quebec, 170 trees in Ontario and 325 in British Columbia.”

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Chocolatier Jeff de Bruges opens 4th Canadian location

French chocolatier Jeff de Bruges has opened its fourth Canadian location, setting up shop at Montreal’s Royalmount development.

The 664-square-foot store opened November 18 and is an ideal fit for the luxury shopping centre, which anchors the innovative mixed-use development in the heart of city, said Think Retail in a post on its website.

The company is working with the chocolatier for the retailer’s real estate needs.


“In recent months, Think Retail has announced an array of exciting new retailers opening at Royalmount and we are thrilled to add Jeff de Bruges to the centre’s marquee tenant mix,” it said.

“With strong branding and stores that are beautifully designed to showcase a delicious collection of chocolates, ice cream and decadent treats, Jeff de Bruges is right at home.  In 1986, Philippe Jambon founded the Belgian chocolate company in France: Today, there are more than 500 stores across France, as well as dozens of locations in 17 countries. 

“The concept debuted here in 2014 and Royalmount marks Jeff de Bruges’ fourth store in Canada. The network also includes a beautiful 750-square-foot space at the Montreal Eaton Centre; a 175-square-foot kiosk at Carrefour Industrielle Alliance in the heart of the city’s pedestrian network; and a 904-square-foot store in Carrefour Laval. Montrealers love the company’s decadent menu, which is constantly evolving and delighting customers.”

Think Retail said that expansion continues and the goal for 2025 is to open more stores in Quebec, with a focus on 500- to 850-square-foot locations in super regional malls only.

In addition, the brand is considering opening the first Ontario store, with an eye on Ottawa.

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