Customers in U.S. and Canada company-owned and operated stores will no longer pay extra for customizing their beverage with nondairy – including soy, oat, almond and coconut beverage (CNW Group/Starbucks Coffee Company)
Starbucks announced Wednesday that, starting with the launch of its holiday menu on November 7, the company will no longer charge extra for customizing beverages with a nondairy modifier, making it easier for customers to make their beverage their own.
Brian Niccol
“Core to the Starbucks Experience is the ability to customize your beverage to make it yours. By removing the extra charge for nondairy, we’re embracing all the ways our customers enjoy their Starbucks,” said Brian Niccol, Starbucks chairman and chief executive officer, in a news release.
“I made a commitment that we’d get back to Starbucks, focusing on what has always set Starbucks apart – a welcoming coffeehouse where people gather and we serve the finest coffee handcrafted by our skilled baristas. This is just one of many changes we’ll make to ensure a visit to Starbucks is worth it every time.”
Substituting with nondairy – whether its soy, oat, almond, or coconut beverage – in a handcrafted beverage is the second most requested customization from customers, behind adding a shot of espresso. When this change goes into effect on November 7, more than a quarter of current customers in Canada who pay to modify their beverage will see a price reduction of more than 10 per cent, said the company.
In August, Seattle-based coffee giant Starbucks announced a significant leadership change in response to recent challenges and investor concerns. The company appointed Niccol, who was chairman and CEO of Chipotle, to take the helm as its new chief executive officer, replacing Laxman Narasimhan after just over a year in the role.
The unexpected move came as Starbucks grappled with weakening demand and mounting pressure from disgruntled investors. Narasimhan, who assumed the CEO position in March 2023 following Howard Schultz’s interim leadership, stepped down immediately.
The leadership transition occurred against a backdrop of declining sales and market challenges for Starbucks. The company reported its first quarterly sales decline since late 2020 in the January-March period, followed by another drop in the subsequent quarter. These setbacks have been attributed to various factors, including increased competition from lower-cost rivals in China and boycotts in the Middle East due to perceived support for Israel.
The Starbucks Coffee Company, which began in 1971, has close to 40,000 stores worldwide.
Total sales in the food services and drinking places subsector increased for the fifth consecutive month in August, rising 0.3 per cent to $8.1 billion, the highest level on record, according to a report released Wednesday by Statistics Canada.
Unadjusted prices for food purchased from restaurants were up 3.4 per cent in August compared with August 2023 and unadjusted prices for alcoholic beverages served in licensed establishments increased 2.1 per cent over the same period, said the federal agency.
“In dollar terms, the largest increase in August came from higher sales at limited-service eating places (+0.7 per cent), marking this industry’s fifth consecutive monthly increase. Full-service restaurants also posted higher receipts (+0.3 per cent) in August, rebounding from the decrease posted in July,” said Statistics Canada.
“Special food services posted a decrease of 1.5 per cent in August, the third consecutive monthly decline for this industry group. Lower receipts at drinking places (-0.2 per cent) were also seen in August.”
“This doesn’t surprise at all. Spending is up across hospitality including tourism. There are more restaurant openings and Michelin stars than ever before and the reason for that is that Canadians are spending more at home instead of going across the border. The US political climate along with the cost of travel abroad is making Canadians think twice. Everything is more expensive including essentials, homes, fashion and travel. With the drop in interest rates, we will continue to see more spending locally,” said Liza Amlani, Principal and Founder, Retail Strategy Group.
“Canada’s food services and drinking places saw a robust seasonal upswing, with receipts increasing by 10.5 per cent from April to May, and continuing with steady month-to-month gains of 2.1 per cent in June, 1.6 per cent in July, and 1.3 per cent in August 2024. These percentage increases underscore the sector’s resilience as consumer demand held strong over the summer months,” said Dr. Sylvain Charlebois, Professor, Senior Director, Agri-Food Analytics Lab, Dalhousie University.
“Revenue is up month over month, although Statistics Canada admits that the industry doesn’t measure growth this way. It is usually on a year-over-year basis. It’s also important to point out that this industry is impacted by inflation as much as consumers face pressures on food prices. Overall, food inflation and menu inflation can be considered running parallel. The sector also faces rent, transportation, and wage inflation, which find their way onto menu prices,” said George Minakakis, Founder/CEO, Inception Retail Group.
“Menu prices and food inflation rose from nine per cent to 10 per cent in January 2023. Just because food inflation declined to 2.8 per cent in August 2024 doesn’t mean it costs less to supply a restaurant today than it did a year or two ago. The higher prices have remained in place. I believe these sales growth numbers are influenced by inflation. Therefore, the question only the industry can answer is how much this has impacted transaction and customer growth. Is it on a rebound, decline, or flat? Not all consumers have enough disposable income to dine out. My experience in this industry has been 20-60-20. Twenty per cent are struggling, sixty per cent are holding their own, and the other twenty per cent are experiencing growth.”
Sales up in eight provinces
In August, eight provinces saw increased sales. Quebec (+0.9 per cent) posted the largest gains in dollar terms, with higher sales posted in all industry groups, said Statistics Canada.
“Sales were also up in Ontario (+0.4 per cent), increasing for the fourth consecutive month, led by higher sales from limited-service eating places,” explained the federal agency.
“In August, the largest provincial decrease came from lower sales in British Columbia (-0.5 per cent), driven largely by lower sales in full-service restaurants. Sales in Alberta (-0.3 per cent) also fell in August, led by lower sales at drinking places.”
Photo: Mario Toneguzzi
Further information is available in the “Food Services and Drinking Places Sales” dashboard, where users can consult data on sales in food services and drinking places for Canada and by province and territory.
Supercharged by Apple Intelligence, even more powerful Apple silicon with the M4 family of chips, and new capabilities, MacBook Pro accelerates pro workloads like never before. Photo: Apple.
Apple has introduced a new generation of MacBook Pro models powered by the company’s latest M4 family of chips — M4, M4 Pro, and M4 Max — ushering in what it calls “a new era” of pro computing. With dramatic gains in AI processing, GPU performance, and memory bandwidth, the new laptops also mark the arrival of Apple Intelligence for Mac, delivering powerful on-device capabilities with built-in privacy safeguards.
Available in space black and silver, the new MacBook Pro lineup starts at $2,099 (CAD), with pre-orders beginning today and availability commencing November 8.
“With the powerful M4 family of chips, and packed with pro features like Thunderbolt 5, an advanced 12MP Center Stage camera, an all-new nano-texture display option, and Apple Intelligence, the new MacBook Pro continues to be, by far, the world’s best pro laptop,” said John Ternus, Apple’s SVP of Hardware Engineering.
M4 Chips Drive Massive Performance Gains
Built on Apple’s second-generation 3nm process, the M4 chip lineup delivers industry-leading single-thread and multi-core CPU performance, along with faster unified memory and on-device AI acceleration. The M4 Max model includes up to a 16-core CPU, 40-core GPU, and supports up to 128GB of memory — enabling users to run large language models with 200 billion parameters on-device.
Apple’s battery life claims also set a new bar, with all MacBook Pro models offering up to 24 hours of runtime on a single charge.
New Model Highlights
14-inch MacBook Pro with M4: Tailored for creators, students, and small business owners. Offers up to 3.4x faster Blender rendering and support for two external displays, with three Thunderbolt 4 ports.
14- and 16-inch MacBook Pro with M4 Pro: Suited for researchers and engineers, offering Thunderbolt 5 support, 75% more memory bandwidth than the previous generation, and up to 3x faster performance than M1 Pro models.
MacBook Pro with M4 Max: Designed for high-end professionals working in 3D, film scoring, or AI development. Supports 128GB of memory, 40-core GPU, and enables up to 30.8x faster video processing performance compared to Intel-based models.
Apple Intelligence Comes to Mac
The new MacBook Pro is built to run Apple Intelligence, a personal AI system that uses generative models to enable features like systemwide Writing Tools, Genmoji creation, and Image Playground. Siri also gets an overhaul with more fluid voice and text control, while upcoming integration with ChatGPT (starting in December) adds broader conversational AI capabilities — all with privacy-focused infrastructure including Private Cloud Compute.
Nano-Texture Display and Camera Upgrades
All MacBook Pro models include the Liquid Retina XDR display, now with an optional nano-texture glass finish that minimizes glare while preserving clarity. SDR content reaches up to 1000 nits of brightness, while HDR content remains at up to 1600 nits peak brightness.
The new 12MP Center Stage camera keeps users centered during video calls and supports Desk View. Combined with studio-grade mics and a six-speaker audio system with Spatial Audio, the experience is tailored for both professionals and everyday users.
Connectivity and macOS Sequoia
MacBook Pro models with M4 Pro and M4 Max feature Thunderbolt 5, enabling speeds of up to 120 Gb/s for advanced peripherals. Additional ports include HDMI (up to 8K), SDXC, MagSafe 3, and a headphone jack, with support for Wi-Fi 6E and Bluetooth 5.3.
Paired with macOS Sequoia, the MacBook Pro gains system-level enhancements including iPhone Mirroring, personalized Distraction Control, and a revamped Safari with highlights and summary views. A new Passwords app, Game Mode improvements, and built-in video call backgrounds round out the experience.
Built for Sustainability
The new MacBook Pro enclosures are made from 100% recycled aluminum, with recycled rare earth elements, gold, tin, and copper used throughout internal components. The 14-inch model’s packaging is now entirely fibre-based, aligning with Apple’s commitment to eliminate plastic from its packaging by 2025 and reach full carbon neutrality by 2030.
Pricing and Availability
14-inch MacBook Pro with M4: Starts at $2,099 CAD ($1,969 CAD for education)
14-inch MacBook Pro with M4 Pro: Starts at $2,699 CAD
16-inch MacBook Pro with M4 Max: Starts at $3,299 CAD
All models are available for pre-order at apple.com/ca/store, with deliveries and retail availability beginning November 8.
The Baskin-Robbins team in Ottawa at the new Westboro store. Photo supplied
Ottawa entrepreneurs Ronnie Liu and Lina Qu have opened their second Baskin-Robbins location in the city’s bustling Westboro Village at 395 Richmond Road. This store is part of their ambitious 10-location expansion agreement with Baskin-Robbins, which features a fresh “Moments” design.
The 950-square-foot shop is the ninth in Ottawa, offering an inviting space for families, professionals, and students.
Liu and Qu’s journey as franchisees began with their love for Baskin-Robbins and a desire to serve their community. Liu started his career with Baskin-Robbins as a part-time employee while studying at the University of Ottawa. Soon, he realized that his passion lay in customer service, prompting him to leave his software engineering career to open his first franchise.
“Working with Baskin-Robbins didn’t feel like a job – it became a lifestyle,” Liu said in an interview. Since then, he’s expanded his portfolio to five locations across Ottawa, creating joyful experiences for each customer.
Lina Qu and Ronnie Liu in the new Westboro Baskin-Robbins in Ottawa. Photo supplied
Qu joined the business shortly after and made her own career shift, transitioning from restaurant management to Baskin-Robbins franchising. “The history and community appeal of Baskin-Robbins drew me in,” Qu said. She now manages four Ottawa locations and believes strongly in the brand’s ability to bring people together.
Their shared vision has turned them into successful multi-store franchisees, creating jobs and making each location a community hub.
Baskin-Robbins Westboro Features Community-Focused ‘Moments’ Design
The new Westboro Baskin-Robbins showcases the brand’s “Moments” design. This updated look emphasizes comfort, with cozy seating, digital menu boards, and easily accessible display cabinets. Guests can enjoy Baskin-Robbins’ famous 31 flavours displayed in crystal-clear cabinets designed for better viewing. “This new look enhances the customer experience and aligns perfectly with Westboro’s family-friendly vibe,” Liu explained.
The store includes a colourful mural that’s quickly become a selfie spot, especially popular with younger visitors. Positioned close to the Quebec border, this location attracts customers from Gatineau, who can’t currently find a Baskin-Robbins location in the area. The Westboro store offers a welcoming experience, inviting guests from both Ottawa and Quebec to gather and enjoy their favourite treats.
With the Westboro store, Liu and Qu also expanded their cake display space, which has become an important part of their business. “Our cakes have really taken off,” Qu shared, explaining that the custom options let guests personalize their cakes for different celebrations. This focus on customization and community service aligns with what Ottawa residents value, they noted.
Ronnie Liu with customers in the Baskin-Robbins Westboro store in Ottawa. Photo supplied
An Ambitious Expansion Strategy for Baskin-Robbins in Ottawa
The Westboro location marks the start of a broader plan for Baskin-Robbins in Ottawa. In 2022, Liu and Qu signed a 10-location development agreement with the brand. “Ottawa has been incredibly supportive,” said Qu. “We’re excited to grow in areas like Brockville and Gatineau.” Both franchisees are hands-on in selecting locations, scouting neighbourhoods, and collaborating with local brokers to find ideal spots.
The duo also sees potential in expanding into Quebec, with future locations planned for Montreal and other parts of the province. “Expanding in Quebec is a natural next step,” Liu said. “We want to introduce Baskin-Robbins to areas where people are looking for quality ice cream and a welcoming experience.”
Liu and Qu carefully select locations that meet their vision for community-centred stores where guests can gather, enjoy quality treats, and celebrate together.
In addition to expansion, Liu and Qu say they are committed to supporting local employment. They hire local students and young professionals to build a strong team and plan to promote from within as they open new stores. “We want our team to grow with us,” Liu said.
Liu and Qu’s entrepreneurial journey is a testament to their dedication. By creating spaces that blend tradition with a modern twist, they bring new energy to Baskin-Robbins’ legacy.
Tahini’s Restaurants, renowned for its Mediterranean fusion cuisine and recognized as one of Canada’s fastest-growing restaurant chains, is opening a new location in Vaughan, Ontario.
The company said in a news release that the restaurant, situated at 5-9960 Dufferin St, Maple, officially opened its doors this week in a vibrant and bustling area, ready to serve the wider Vaughan community. Food lovers are invited to indulge in its bold, fresh and innovative flavours that promise to elevate their dining experience, it said.
“Known for its authentic Mediterranean fusion dishes, the Vaughan location brings a fresh twist to the city’s culinary scene, featuring the same signature dishes that have made the brand a hit across Canada, including loaded shawarma platters, fresh falafel wraps and the fan-favourite fusion bowls,” said Tahini’s.
“We’re beyond excited to bring Tahini’s to Vaughan,” said Omar Hamam, Founder and CEO. “This new location is all about celebrating our passion for inventive, delicious food, and we can’t wait to serve the Vaughan community with our signature flavours and hospitality.”
The company said Tahini’s Vaughan franchise owner Mahmood Hakimyar brings a wealth of experience to this new location, having a deep understanding of what it takes to build a thriving franchise. Hakimyar’s journey began in the late 1990s, working alongside his parents, where he gained valuable experience that laid the foundation for his future success. Building on those early lessons, he expanded his efforts and eventually became the number one franchisee for Pizza Nova, it explained.
“I’m absolutely thrilled to be serving the vibrant community of Vaughan. Continuing the legacy my parents started means everything to me, and I’m proud to honour them by upholding the same standards of quality and service they instilled in me,” said Hakimyar. “We invite everyone to experience Tahini’s firsthand—where great food meets fast, friendly service.”
With 50 thriving franchise locations already in operation, Tahini’s is set to amplify its presence across Canada and the United States with ambitious plans for global expansion. The brand is projected to double its footprint, aiming for a remarkable total of 100 restaurants by 2025, said Tahini’s.
RONA inc., one of Canada’s leading home improvement retailers operating or servicing some 425 corporate and affiliated stores, has announced that Joel and Josh McPhail have acquired the RONA store in Portage la Prairie, Manitoba.
The retailer said the new owners are ensuring the store’s future, founded in 2007 and converted to the banner in 2014, while maintaining some 50 jobs.
“With this acquisition, the McPhail brothers, two accomplished sales management and business development executives, are joining forces to carry out their retail project. Their experience spans a wide range of industries, including new housing construction, development, and property management. By taking over the reins of this RONA store, they’re bringing their ambitions to life in the Portage la Prairie community where their friends and families live,” said the retailer in a news release.
“Our goal is to make better use of the store’s huge sales floor and revise the product merchandising strategy to improve customer experience,” said Joel McPhail, co-owner. “We’ll also be reviewing the overall product lineup to better meet our customers’ needs and adapt to the realities of the local economy, which is focused mainly on manufacturing, transportation, and framing construction,” adds Josh McPhail, partner and co-owner of the store.”
The McPhail brothers also plan to open a garden centre as early as spring 2025, which will add 50 to 100 new seasonal products, while creating additional seasonal jobs, added the company.
Alain Ménard
“Joel and Josh McPhail are passionate about retail, and we are delighted by their decision to become owners of the RONA Portage la Prairie store. They perfectly embody the vitality and entrepreneurial spirit of our network of affiliated dealers, and we’re delighted to welcome them onboard,” said Alain Ménard, Senior Vice-President, RONA Affiliated Dealers.
RONA inc. is one of Canada’s leading home improvement retailers headquartered in Boucherville, Quebec. The RONA inc. network operates or services some 425 corporate and affiliated dealer stores under the RONA+, RONA, and Dick’s Lumber banners.
Healthy Planet, Canada’s largest health and organic retailer, opening its third location in Ottawa.
The new store, located at 1600 Merivale Road, will officially open its doors to the public on November 22, further expanding Healthy Planet’s presence in the city due to growing demand in the area, it said in a news release.
The company said the Ottawa Merivale location will offer the community a wide range of health and wellness products, including organic produce & foods, vitamins, supplements, natural beauty products, sports nutrition and eco-friendly household items. Healthy Planet has built a reputation as a trusted destination for health-conscious shoppers across Canada by providing affordable, high-quality products that support a natural and healthy lifestyle.
Muhammad Mohamedy
“We are thrilled to open our new location in Ottawa and bring our extensive selection of health and wellness products to even more Ottawa residents,” said Muhammad Mohamedy, General Manager of Healthy Planet. “Our goal is to make healthy living accessible to everyone, and this new store allows us to serve the growing community in Ottawa with the products they need to support their health and well-being.”
Customers visiting the new store can expect a wide selection of organic produce, dietary options, including vegan, gluten-free, and organic products. Healthy Planet is committed to offering a comprehensive shopping experience where customers can find everything from fresh, organic groceries to natural skincare products all under one roof and ask dietary professionals and naturopaths for advice onsite, said the company.
“From a humble kiosk in an Ontario strip mall to a nationwide phenomenon, Healthy Planet has become Canada’s largest organic grocery store chain, proudly operating 37 locations and growing. As the country’s premier destination for health and wellness, we are also Canada’s largest health and wellness e-commerce platform,” says the company.
“Our mission is twofold: ensuring affordability and deepening our connection with every customer. We offer an extensive selection of health foods, organic produce, and healthier alternatives to everyday staples. Beyond food, we provide a vast array of vitamins, herbs, supplements, sports nutrition, and natural beauty products—catering to the entire family, including infants, children, and pets.
“Our online store, www.healthyplanetcanada.com, enhances your shopping experience with intuitive features like the Health Conditions page, guiding you to products that align with your health goals.
“Every Healthy Planet location houses holistic nutritionists ready to help you find the right products to live a healthier life. We also offer access to naturopathic doctors and host free classes and seminars to empower you with knowledge about your nutritional needs. Our website is enriched with healthy living articles and information to support you and those you love.”
Liza Amlani, founder and principal of the Retail Strategy Group, recently shared her thoughts on critical shifts in the Canadian retail landscape in a conversation with Retail Insider’s Mario Toneguzzi. With over two decades of industry experience, Amlani provided insight into topics dominating retail discussions today—particularly the growing importance of sustainable retail practices and the changing dynamics of the resale market. As retailers adjust to economic uncertainty, she highlighted how understanding and responding to consumer needs is essential for sustained growth.
Liza Amlani
Sustainability’s Role in Shaping Retail Strategy
Amlani noted that sustainability is a significant concern for brands and consumers alike, describing it as a “giant word” often hard to define due to limited standardization across the industry. This lack of clear guidelines leaves many brands questioning how to effectively implement sustainable practices.
Nevertheless, Amlani observed that, overall, retailers are gradually moving towards aligning their operations with consumer values.
Consumers are increasingly aware of where and how their products are made, Amlani explained, especially in an era of ultra-fast fashion where transparency is sometimes lacking. “Sustainability is something I think about a lot, especially from a consumer perspective,” Amlani shared.
She highlighted popular platforms like Shein, Temu, and even Amazon Fashion as examples where concerns about ethical sourcing are prevalent. Such consumer awareness, she added, underscores the need for retailers to demonstrate accountability in their sourcing and manufacturing processes.
Amlani’s outlook for sustainable retail practices extends to product life cycles. For her, promoting sustainability means ensuring products are used longer, either through the original buyer or through resale platforms. This perspective aims to minimize waste and reduce the number of items reaching landfills. She encouraged the industry to consider models that extend the life of products and keep them out of landfills—a move she described as beneficial both for the environment and for consumer trust in a brand.
Resale Market Growth and its Impact on Canadian Retail
The rise of the resale market has added another layer to today’s retail ecosystem, Amlani noted.
With second-hand goods gaining popularity, companies such as Value Village and Salvation Army are seeing more traffic as people become more inclined to buy second-hand items. Amlani herself is a resale advocate, sharing that she purchased a luxury bag through a second-hand platform, highlighting the growing acceptance of high-quality, pre-owned luxury items.
She sees the resale trend as complementary rather than a threat to traditional retail. “The more we can use a product, the better it is for the environment,” Amlani stated, emphasizing the role of resale in fostering sustainability. According to Amlani, the retail landscape now has three primary verticals: full-price, off-price, and resale. Each vertical allows retailers to serve different consumer needs while encouraging sustainable shopping habits.
From a brand management perspective, Amlani advised retailers to examine their production cycles, markdown strategies, and inventory levels. Excessive production, she said, contributes to unnecessary waste and dilutes a brand’s sustainability goals. Brands could adopt circular models, like take-back programs, that recycle textiles and trims, offering a new life to unsold or returned items. She observed that this concept of circularity is not exclusive to fashion; it’s applicable across industries, including automotive and electronics.
Meeting the Evolving Expectations of Retail Consumers
As the holiday season approaches, Amlani foresees a slight increase in retail spending, driven by seasonal demand and economic factors. Recent data from Statistics Canada indicates stable sales with a slight lift in retail numbers, signalling a positive trend despite inflation and rising costs. For many consumers, shopping behaviours have diversified, with individuals from all income brackets making more informed decisions about where they shop.
Interestingly, Amlani pointed out that even luxury shoppers are opting for cost-effective solutions, combining high-end purchases with essential buys from budget-friendly retailers such as Dollarama or Walmart. “Customers are not just shopping at high-end stores anymore; they’re balancing their spending with budget-conscious choices,” she said. This shift highlights how economic pressures are influencing shopping patterns and increasing the demand for value across all retail segments.
Amlani noted that lower and middle-market retailers, along with popular discount brands, have seen significant sales growth as a result. The trend toward diversified spending demonstrates how informed consumers have become about price sensitivity and value, opting for strategic purchasing decisions even when finances are constrained.
Enhancing Customer Service to Drive Loyalty and Sales
Customer service remains an area for improvement among Canadian retailers, according to Amlani. She believes that high-quality service is essential for customer loyalty and profitability. Unfortunately, many retailers have been slow to invest in store experiences and employee training, treating these areas as secondary. “Meeting customers with the best service where they want to shop is crucial,” Amlani said. She emphasized that retailers can enhance in-store experiences by investing in training that empowers employees, turning them into brand ambassadors capable of guiding customers toward informed purchases.
In Amlani’s view, cross-functional teams—including corporate departments such as buying, design, and marketing—need to spend time on the retail floor to understand the customer experience better. This direct involvement, she argued, fosters an alignment between corporate strategy and real-time customer needs, leading to a more unified approach to service delivery.
Finally, Amlani advocated for tailored service options that resonate with customer preferences, whether through traditional checkouts, self-checkouts, or knowledgeable staff members at every touchpoint. By adopting an adaptable approach, retailers can cater to the individual needs of each shopper, ensuring a seamless and enjoyable experience.
A Time for Retailers to Refocus on Fundamentals
As Canadian retailers prepare for the fall and winter season, Amlani warned that some may find this period challenging if they neglect retail fundamentals. She urged all retailers to reevaluate how they create and market their products, as well as how they interact with customers. Building on solid fundamentals, she asserted, is essential to boosting profitability and customer retention in a time of economic unpredictability.
Amlani’s message to retailers is clear: revisit the basics and invest in what matters most to today’s consumer. In a retail environment where competition is fierce, a solid strategy focused on sustainability, responsiveness, and customer service may be the key to enduring success.
The Olde Hide House in Acton, Ontario. Image via Reddit.
After more than 165 years in business, the Olde Hide House Acton, Ontario’s iconic leather destination, is set to close its doors for good. Renowned for its extensive leather goods selection, this family-run business has drawn visitors to Acton for years, cementing its place as a cornerstone of the local community.
On Friday, November 1, Danbury Global Ltd. and A.D. Hennick & Associates Inc. will begin the store’s final liquidation sale, offering substantial discounts on its renowned inventory of high-quality leather items.
For generations, The Olde Hide House has attracted shoppers eager to “drive to Acton” for its wide array of leather goods. Housed in a historic warehouse, the store has been a vital part of Ontario’s retail landscape, drawing approximately 300,000 visitors each year. Now, as it prepares to close, the store’s remaining inventory of leather goods, furniture, and accessories will be sold off in one last event.
Shifting consumer preferences, a lack of e-commerce and a challenging economy have contributed to the company’s closure, leaving the retailer with a substantial amount of unsold inventory.
Inside the Olde Hide House in Acton, Ontario, October 2024. Photo: A.D. Hennick & Associates Inc.
Acton’s Leather Heritage and The Olde Hide House
The Olde Hide House Acton is deeply intertwined with Acton’s rich leather heritage, dating back to the 19th century when brothers Rufus, Zenas, and Ezra Adams founded the town initially named Adamsville. In 1844, the town was renamed Acton, quickly establishing itself as a hub for leather manufacturing and later being called “Canada’s Leathertown.”
In 1856, George L. Beardmore established Beardmore & Co. in Acton, creating one of the largest tanneries in the British Empire, with facilities covering over a million square feet. This thriving leather business fueled the local economy, and in 1899, Beardmore & Co. built a brick warehouse—the “Hide House”—alongside the railway to store raw hides. Although Beardmore’s tannery ceased operations years ago, the building became a symbolic representation of Acton’s leather legacy.
The Olde Hide House opened in 1980 after Fred Dawkins, Ron Heller, and Don Dawkins transformed the historic warehouse into Canada’s largest leather store. With its renowned tagline, “It’s worth the drive to Acton,” The Olde Hide House quickly became a destination, offering thousands of leather garments, accessories, and home furnishings.
Video showing inside the Olde Hide House Acton store, via Danbury GlobalIn 1899, Beardmore & Company also built a large brick warehouse, right next to the railway line. Even back then it was known as the “Hide House” because raw hides were brought in by rail and stored here to await transport by horse-drawn wagons to the tannery for processing. Photo: Hide House
Leather Goods and Furnishings at The Olde Hide House Acton
Inside the Olde Hide House, visitors have found a vast array of high-quality leather products. The Lifetime Furniture Gallery showcases complete room settings featuring premium leather furniture from respected manufacturers like Good Earth and Bradington-Young.
The store’s robust selection includes leather jackets, coats, gloves, handbags, and accessories that appeal to both fashion-conscious customers and motorcyclists. Seasonal offerings have included lightweight spring jackets, winter shearling coats, and fur-lined hooded jackets. Additionally, The Olde Hide House offers unique items like moccasins, slippers, cowhide rugs, and rustic wood furnishings, catering to diverse customer tastes.
This store’s attraction extended globally, drawing international visitors from over 40 countries, some of whom traveled specifically to explore the Olde Hide House’s impressive leather collection. Its guestbook records countless international shoppers who found their way to Acton, making the store a landmark destination.
Inside the Olde Hide House in Acton, Ontario, October 2024. Photo: A.D. Hennick & Associates Inc.
The Final Liquidation Sale
The store’s upcoming liquidation marks the end of an era. “With a huge selection of leather goods and household furnishings, it’s a rare chance to own a piece of Canadian retail history,” says Jonathan Ordon, CEO of Danbury Global. Alex Hennick, President of A.D. Hennick & Associates, encourages shoppers to secure items that “can be passed down through generations.”
With over $5 million worth of stock, the sale offers customers the opportunity to purchase quality leather jackets, handbags, and home furnishings at discounted prices—a fitting farewell to a store that has been part of Ontario’s retail heritage.
Changing Trends and Impact on Acton
Changing consumer preferences have contributed to The Olde Hide House’s decline. In recent years, demand for traditional leather coats has decreased as shoppers increasingly opt for synthetic and vegan alternatives, including leather-like materials crafted from pineapple fibers and recycled plastics. Additionally, consumers now prefer lighter, more versatile outerwear that aligns with modern, eco-conscious values, presenting challenges for established leather retailers.
The retailer also lacked online sales, representing a missed sales opportunity for its global fan base.
The store’s closure represents a significant loss for Acton, a small town with fewer than 10,000 residents. The Olde Hide House has long been a primary driver of local tourism, drawing nearly 300,000 visitors annually and benefiting surrounding businesses. Its closure could impact other local businesses that have relied on increased foot traffic from visitors drawn by Acton’s leather heritage.
As Acton’s most iconic retail destination, The Olde Hide House has been instrumental in supporting the town’s economy, and its closure could lead to a shift in Acton’s identity. Known as “Canada’s Leathertown” for decades, Acton may experience a notable change as it bids farewell to a retailer that has both shaped its history and drawn in visitors from across Canada and beyond.
See below for more photos of inside the Olde Hide House in Acton, Ontario, in October 2024. Photos: A.D. Hennick & Associates Inc.
The Olde Hide House in Acton, Ontario, October 2024. Photo: A.D. Hennick & Associates Inc.Sign for the Olde Hide House in Acton, Ontario, October 2024. Photo: A.D. Hennick & Associates Inc.Inside the Olde Hide House in Acton, Ontario, October 2024. Photo: A.D. Hennick & Associates Inc.Inside the Olde Hide House in Acton, Ontario, October 2024. Photo: A.D. Hennick & Associates Inc.Inside the Olde Hide House in Acton, Ontario, October 2024. Photo: A.D. Hennick & Associates Inc.Inside the Olde Hide House in Acton, Ontario, October 2024. Photo: A.D. Hennick & Associates Inc.Inside the Olde Hide House in Acton, Ontario, October 2024. Photo: A.D. Hennick & Associates Inc.Inside the Olde Hide House in Acton, Ontario, October 2024. Photo: A.D. Hennick & Associates Inc.Inside the Olde Hide House in Acton, Ontario, October 2024. Photo: A.D. Hennick & Associates Inc.Inside the Olde Hide House in Acton, Ontario, October 2024. Photo: A.D. Hennick & Associates Inc.Inside the Olde Hide House in Acton, Ontario, October 2024. Photo: A.D. Hennick & Associates Inc.Inside the Olde Hide House in Acton, Ontario, October 2024. Photo: A.D. Hennick & Associates Inc.
Amazon Canada office in Toronto - Photo by Dustin Fuhs
Amazon has officially launched its AI-powered shopping assistant, Rufus, to a select group of Canadian users. Available now through the Amazon mobile app, this new feature enhances product discovery by answering customer questions, recommending products, and enabling detailed product comparisons.
Previously launched in the U.S., U.K., and India, Rufus is trained on Amazon’s vast catalog of products, customer reviews, community Q&As, and insights from across the web to provide Canadian shoppers with a highly personalized and interactive shopping experience.
Integrating AI for a Smarter Shopping Journey
Rufus’s release is part of Amazon’s broader commitment to AI-powered retail experiences, a strategy the company has honed over 25 years. Familiar tools such as Alexa, customer-specific shopping recommendations, and the optimized paths used in Amazon’s fulfillment centres are all underpinned by AI advancements.
Rufus is the latest addition, building on these achievements by offering a conversational interface where users can ask questions about general shopping categories or seek tailored recommendations for specific items.
Canadian shoppers are encouraged to try Rufus by accessing it in the mobile app through an icon in the bottom right corner. By simply tapping this icon, users can enter the Rufus chat box to initiate inquiries about various products.
Amazon pilots ‘Rufus’ generative AI shopping assistant in Canada. Image: Amazon
For instance, questions like “What are the best options for a durable backpack?” or “What should I buy for a child’s rainy-day activity?” will prompt specific, curated recommendations that align with Amazon’s product expertise. This assistant is not just for seasoned shoppers but is also suited to newcomers looking for guidance on new purchases or unique gift ideas.
To support product discovery, Rufus helps customers identify items based on a variety of queries. Whether shoppers are planning for a specific event, need gear for a hobby, or are setting up a new space at home, they can ask Rufus questions like “What do I need for camping?” or “I want to start an indoor garden.” Rufus then suggests relevant products, such as camping essentials or indoor gardening supplies, providing an efficient way for customers to find what they need without extensive searching.
Amazon Canada Office in Toronto – Photo by Dustin Fuhs
Enhanced Comparisons and Tailored Recommendations with Rufus AI
Beyond answering general questions, Rufus can provide precise product comparisons to help customers make confident purchase decisions. Shoppers can ask about differences between specific product types, such as “What’s the difference between drip and pour-over coffee makers?” or “Can you compare lip gloss to lip oil?” By pulling insights from Amazon’s product catalog and customer reviews, Rufus can highlight unique features and benefits, aiding users in selecting products best suited to their preferences and needs.
The recommendation capabilities of Rufus extend to occasion-based shopping and trend-specific items. For example, Canadian users can seek recommendations for holiday gifts, seasonal items, or new hobby essentials, and Rufus will provide a range of options customized to the request. Each recommendation is designed to save users time, presenting them with shoppable links to products and suggestions for follow-up questions to further refine their search if needed.
Feedback plays a central role in Rufus’s development. Canadian beta users can help improve the AI’s performance by rating answers and providing freeform feedback within the app. This feedback will guide Amazon in fine-tuning Rufus’s responses, enhancing accuracy, and adapting to evolving customer needs. The goal is to make Rufus an even more reliable shopping tool in the future, ensuring users receive informative answers that simplify and enrich their shopping journey.
Amazon’s Rufus AI shopping assistant debuts in Canada, offering personalized product recommendations, comparisons, and discovery within the Amazon app.
A New Era for Amazon Canada with Rufus
Canadian customers currently participating in the Rufus beta can access it by updating their Amazon app. They will find Rufus in the bottom corner of the app’s main screen, where they can start asking questions, browsing answers, and discovering product recommendations suited to their unique needs. If desired, users can also close the Rufus chat at any time, allowing them to navigate back to traditional search results.
As Amazon rolls out Rufus to more Canadian users over the coming weeks, the company says it is optimistic about the role of generative AI in shaping the future of e-commerce. Through a blend of cutting-edge technology and user feedback, Amazon says it aims to make Rufus an indispensable companion in the Canadian shopping experience, delivering a personalized approach that empowers customers with the knowledge they need to make confident, informed purchases.
