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Why the Loblaw Boycott is a Useless Attempt to Address Grocery Pricing [Op-Ed]

Image: Loblaw

“The Loblaw boycott might have been helpful, but it won’t be. Instead, we are merely witnessing the embarrassing attempts of a group that isn’t even trying to understand how the food industry functions and how it needs to be improved.”

For months now, we have heard rumblings of a Loblaw boycott organized by a clandestine group aiming to penalize grocers for their perceived profiteering. This alleged boycott is set to start on May 1, with participants calling for a reduction in food prices. However, it’s important to note that many food prices have already been declining for weeks, rendering the movement somewhat misguided in achieving its purported goals.

Image: Loblaw

Canadians justifiably feel frustrated, unprotected, and deserve a platform to be heard. While boycotts can be effective in the food sector, successful ones are logically sound and coherent. This boycott targets Loblaw, Canada’s largest grocer, which controls less than a third of the market. Moreover, the boycott overlooks foreign competitors like Costco and Walmart, which are inexplicably exempt from the movement. The arrival of both Walmart and Costco led to the consolidated grocery industry we have today. This selective targeting undermines the boycott’s credibility.

If the goal truly is to enhance food affordability, the boycott should encompass all major box stores, not just focus on one company. Moreover, to truly address the issue at hand, the movement should support independent grocers who compete against these large players without any substantial backing. Independent grocers often promote local foods and innovate across various food categories. Despite their contributions, these smaller entities seldom receive the recognition they deserve and are prevalent in communities nationwide. Contrary to popular belief, smaller does not inherently mean more expensive, and the boycott could have highlighted the value of supporting independently owned and operated stores.

Boycott Loblaws (Image: reddit.com/r/ontario/)

Furthermore, any Canadian who takes two minutes to read and assess the financial reports of top grocers like Loblaw, Empire/Sobeys, and Metro will quickly realize that accusations of profiteering are largely unsubstantiated. Not only have these companies seen same-store food sales growth generally below food inflation rates in recent quarters, but their gross margins also—a true indicator of profiteering—have remained stable for at least five years across all three corporations. These firms are highly diversified, earning significant revenues from cosmetics, clothing, pharmaceuticals, financial services, and real estate, benefiting from their varied market positions.

The boycott also raises concerns regarding its underlying motives. Some members of the group are targeting and threatening experts and academics who disagree with their stance, and have attacked journalists who report dissenting opinions, exhibiting almost cult-like behaviour. This aggressive and confrontational approach is uncharacteristic of Canadian social movements and suggests a politically motivated campaign rather than a genuine grassroots effort. Originally well-intentioned instigators seem to have lost control of the movement.

While Loblaw is not entirely without fault—particularly concerning its intense pressure on suppliers, which can stifle competition and reduce consumer choice—the boycott missed a crucial opportunity to educate Canadians about the real issues within the food industry and the role of major grocers like Loblaw. We need a code of conduct to establish a level playing field for all grocers and food manufacturers in Canada. Instead, it opted for sensationalism and quick publicity, a disappointing and ineffective strategy that ultimately failed to address the systemic issues it purported to confront.

INLAND in Toronto Marks 10 Years with May Event: Interview with Founder Sarah Power [Video Interview]

INLAND Marketplace In Toronto Marks 10 Years With May Event: Interview With Founder Sarah Power [Video Interview]

Craig and Sarah Power, Founder of INLAND, discuss the journey of the INLAND platform that has helped shape the landscape of Canadian fashion by showcasing over 500 designers since its inception in 2014. This year marks the 10th anniversary, and the celebration is set to take place at the CF Toronto Eaton Centre. Power discusses INLAND’s commitment to providing emerging designers with a public platform that transcends traditional online retail, enhancing their visibility and engagement with the community.

Patterson and Power discuss the upcoming event, noting that it will occupy the former Williams Sonoma space on the third level of the mall next to Sephora, an area known for its upscale retail environment. They discuss the strategic partnership with the Creative School of Fashion at Toronto Metropolitan University, allowing recent graduates to display their work alongside seasoned designers. The event promises a diverse range of products, from upcycled fashion to luxury footwear, highlighting the innovative and sustainable practices that define modern Canadian fashion.

They also discuss how INLAND not only showcases products but also fosters direct consumer engagement in a physical retail setting. This interaction is crucial for designers to receive feedback and evolve their offerings. With the high foot traffic expected at the CF Toronto Eaton Centre, this year’s event is poised to introduce a broad audience to unique, high-quality fashion items that might otherwise remain under the radar.

Episode Sponsor: 

  • SAJO – Canada’s first specialized retail builder. Visit SAJO to see their holistic approach and transdisciplinary team to explore and understand your needs.
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Cadillac Fairview Portfolio Dominates in ICSC Mall Productivity Ranking Study [Interview]

Image: Cadillac Fairview

Cadillac Fairview properties make up more than half of Canada’s highest-performing shopping centres, according to the  latest International Council of Shopping Centers’ (ICSC) annual rankings.

It also has 13 of the top 25 Canadian shopping centres in the rankings which measure sales per square feet of properties.

“Across the country, Cadillac Fairview and its best-in-class clients offer exceptional service and experiences for visitors to our shopping centres, which are popular gathering places for our communities,” said Sal Iacono, President and Chief Executive Officer, Cadillac Fairview in a statement.

Salvatore (Sal) Iacono

“This announcement affirms the hard work of our teams in creating and cultivating spaces that bring people together and keep them coming back. It is gratifying to see CF shopping centres consistently recognized in ICSC’s annual rankings, which are proof positive of that commitment and dedication.”

CF Toronto Eaton Centre (Image: Cadillac Fairview)

Here are the rankings of CF properties overall:

2. CF Toronto Eaton Centre

3. CF Pacific Centre

4. CF Richmond Centre

5. CF Chinook Centre

7. CF Sherway Gardens

10. CF Carrefour Laval

11. CF Masonville

12. CF Rideau Centre

13. CF Market Mall

15. CF Polo Park

17. CF Fairview Mall

19. CF Markville Mall

25. CF Fairview Pointe Claire

Lillian Tummonds, Senior Vice President of Retail Operations with Cadillac Fairview, said the company is a long-standing holder of its assets.

Lillian Tummonds

“This really represents us re-investing in our properties, making sure that they’re relevant and that they’re exciting and fresh for our shoppers but it also tells me that we’re really listening to our customers and making sure that we have the right merchandise mix for these centres that will draw the customers to the malls,” she said.

“Part of the shopping experience is the overall experience of coming to the shopping centre as well. It leads me to believe that we’re doing a good job of listening to what customers are looking for. Even from an entertainment perspective, what we’re trying to influence and inject entertainment into our centres to make sure that people have a lovely shopping experience when they get there.”

CF Chinook Centre (Image: Cadillac Fairview)

The shopping mall experience in Canada has changed dramatically over the years with different tenants popping up in properties that are quite different from what malls traditionally have offered for decades.

“If we look at the retailers, they’re always trying to reinvent themselves and capture the shoppers’ interests. And I think as a landlord for shopping centres, we also want to contribute to that as well to make sure that we have an interesting merchandise mix, to continually draw that interest,” said Tummonds.

“The shoppers’ tastes and expectations change now more quickly than traditionally. That’s what the retailers are working towards to capture the dollars from their customers and that’s what we’re doing on our side when we’re looking at space and leasing space. It’s to make sure that we have those fresh retailers that are coming that are capturing the attention of shoppers and their wallets.”

CF Pacific Centre (Image: Cadillac Fairview)
CF Rideau Centre (Image: Cadillac Fairview)

Entertainment concepts and dining have become ever more important in shopping centres across the country. Going to a shopping centre is no longer just to go shopping.

“It’s the whole experience. You’re not just going into the mall to get your stuff and leave. To draw people to the centre, you just have to have all those elements,” added Tummonds.

Mirror Mirror at CF Chinook Centre (Image: Moment Factory)

For example, recently CF Chinook Centre in Calgary had an interactive, immersive visual experience called Mirror Mirror in the former Nordstrom space.

“And that brought in a whole different level of people coming to the Centre experiencing this entertainment piece,” said Tummonds.

CF Toronto Eaton Centre within the past year had the Canadian Chroma immersive experience.

“We’re taking advantage of some of the spaces that we have at our centres to activate and animate them,” she said.

CF Sherway Gardens (Image: Cadillac Fairview)
Queen’s Cross Food Hall at CF Toronto Eaton Centre (Image: Cadillac Fairview)

Currently, the Eaton Centre has the CAMP Cube, shop/play hybrid experience, attracting people to the mall.

Recently also, the Eaton Centre opened the Queen’s Cross Food Hall in partnership with Oliver & Bonacini Hospitality (O&B).

Tummonds said Cadillac Fairview still has five Nordstrom boxes to deal with.

“We are working towards re-animating that and we’re pretty excited but we have nothing to really share at this moment. But we’re actively working on that,” she explained.

Non-Alcoholic Beverage Retailer ‘Sobr Market’ Opens Expanded Toronto Flagship Store [Interview/Photos]

Sobr Market Toronto (Image: Provided)

Sobr Market, which specializes in selling non-alcoholic beverages, has opened its newly-expanded Toronto flagship location.

“Sobr Market began humbly out of our home in Winnipeg with a mission to reduce barriers and make alcohol alternatives more accessible to the community,” said Shane Halliburton, Co-founder & COO, Sobr Market. “We are thrilled to open Canada’s largest non-alcoholic bottle shop in Toronto and fulfill the growing demand for options that promote social connections without sacrifice.”

The 1,600-square-foot store, at 511 Richmond St W, carries more than 500 products from the world’s top brands, making it Canada’s largest non-alcoholic retail destination. The transformed downtown store features two levels with a tasting bar on each floor for customers to sample products before they purchase.

“Education is one of Sobr Market’s fundamental pillars, which is why we designed our Toronto flagship store to be a place where customers can explore the world’s best alcohol-free drinks,” said Taycia Chaplin, CEO, Sobr Market. “Consumers expect non-alcoholic options when they go out, and we are also happy to provide tastings to local bar and restaurant owners who want to add alcohol-free drinks to their menus.”

Sobr Market Toronto (Image: Provided)

Chaplin said the concept began first online in 2022 and opened a brick and mortar store at the beginning of last year in Winnipeg. In November of last year, a pop-up location was opened in Toronto.

“It went really well. So we’ve opened our permanent store here,” she said.

“This whole space used to be a cafe and we opened the pop-up shop in the upstairs section of the cafe. Just a small bottle shop. And then the cafe that was here was actually moving. So the space was free and we took over the whole space and renovated it to be the bottle shop.

“We sell any alcohol free products you can think of from non-alcoholic spirits to wine, beer. We have canned cocktails, sparkling teas.”

Sobr Market Toronto (Image: Provided)

Sobr Market offers the country’s most extensive selection of alcohol-free drinks and ships nationally at TheSobrMarket.com

“The market is really growing. I think during the pandemic especially, people started thinking about their alcohol consumption and some people decided to quit drinking altogether or cut back. Dry January. These sorts of things come around every year that people do,” said Chaplin. “During that time you started to see a lot of online stores pop up for non-alcoholic bottle shops. There’s a lot of ecommerce retailers.

“So it really is a strong market for brick and mortar retail where people can come in, they can talk to someone, they can get a recommendation, we offer samples of everything so they can come in and try it before they buy it and really make it a more immersive experience.

“It’s a really strong example of where brick and mortar retail is still so important.”

Sobr Market Toronto (Image: Provided)

Chaplin said the brand will be looking to expand to more stores in the future – as early as within this year.

“Just seeing the great response we’ve gotten in Toronto, (we’re) wanting to serve customers across the country, we do sell online as well. We have our eye on Vancouver next. There’s quite a good alcohol free market out there, lots of our online customers are over there. Calgary as well. We’re looking West next.”

Citing research, Sobr Market said 41 per cent of consumers participated in Dry January in 2024 or reduced their alcohol intake during the month (source: CGA by NIQ). The global market for no-and-low alcohol products grew from $11 billion in 2022 to $13 billion in 2023 (source: International Wine and Spirits Research). As the category’s popularity increases, 40 per cent of non-alcoholic consumers say the main reason they don’t drink more products is because they are hard to find (source: International Wine and Spirits Research)

“The technology and just the craft of non-alcoholic beverages has come so far in recent years. I think when a lot of people think of non-alcoholic wine they think of grocery store grape juice or vinegar tasting kind of stuff. But the tech has come so far. The people producing the wines, the brewers making the beer, are really serious about the craft and you see these big brands like Heineken or Guinness or Peroni, Stella, the big breweries, they wouldn’t put their name on a product if it wasn’t good,” said Chaplin.

“The fact that all of them are coming out with alcohol-free versions just goes to show how far that tech has progressed. And a lot of craft brewers in Toronto and across the country are all developing alcohol-free versions of their products too. There is some confidence when a brand that has created an alcohol containing product creates a non-alcohol one. You have that confidence because they know what it’s supposed to taste like. So they’re not going to put out something that’s not good. It’s all reassuring. They all taste a lot better than they did years ago.”

Additional Photos from Sobr Market at Waterworks

Canadian Retail News From Around The Web For April 29th, 2024

Canadian Retail News From Around The Web

News at a Glance

Retail Insider is streamlining its Canadian retail news from around the web to include a handful of top news stories that can be viewed quickly during the day. Here are the top stories from the past three days.

Cybersecurity incident forces closure of London Drugs stores across Western Canada until further notice (Vancouver Sun)

Documents reveal Ottawa’s efforts to get Loblaw, Walmart on board with grocery code (CTV)

Posters promoting ‘Steal From Loblaws Day’ are circulating. How did we get here? (Global)

National Post View: Loblaw is a true Canadian success story — no wonder Trudeau wants to destroy it (National Post)

Founder of Freshii suing company that bought his restaurant chain (Globe & Mail / paywall for subscribers)

Industry “making progress” on Grocery Code of Conduct (Grocery Business)

Quebec liquor board to cull spirits from shelves as local distillers struggle (CityNews)

Saskatchewan sees second-fastest retail trade growth in Canada (Western Standard)

Vancouver retail real estate market remains ‘robust’ (Business in Vancouver)

Downtown Vancouver Hudson’s Bay faces ongoing challenges with elevators out for months and other issues (Global)

Food Basics opens new store in Kingston, Ont. (Grocery Business)

Local bookstores provide an experience the competition can’t match, says retailer (CBC Halifax)

French outdoor brand Decathlon opens massive B.C. store, hopes to beat competitors on price (BC Business)

In a sea of big-box stores, family-owned grocer Farmer’s Pick finds success in the old ways (Ottawa Business Journal)

Metro donates $1M to a Quebec university to support innovation in health, agri-food (Grocery Business)

Oakville health food store’s future in question as chain up for sale (In Halton)

Craig’s Cookies Expands with 2 Toronto Stores in Major Malls, Further Expansion Planned [Interviews]

Future Scarborough Town Centre location. Photo: Craig's Cookies

Craig’s Cookies is expanding its store locations with two upcoming openings with a plan to expand further into the Greater Toronto Area within the next five years.  

The company will be opening two locations in the CF Toronto Eaton Centre and the Scarborough Town Centre, both in Toronto. The expansion plan is part of the company’s larger strategy to increase the number of stores in high-traffic retail locations to reach a larger audience. 

Craig Pike, Founder of Craig’s Cookies. Photo: David Leyes

“Scarborough Town Centre is the first location that we will be opening, probably early summer 2024, and the CF Toronto Eaton Centre will be opening most likely in early Fall. We are really stoked. There is really a special market in these mall locations and it is really exciting,” says Craig Pike, Founder and CEO of Craig’s Cookies. 

“Scarborough Town Centre is quite impressive – it actually has more foot traffic than Yorkdale. And the CF Toronto Eaton Centre speaks for itself with over 50 million people a year in foot traffic. These two malls are a good starting point for the launch,” says Jay Lee, franchise partner of Craig’s Cookies. 

As the brand is known in the GTA for its unique cookie recipes and community engagement, Pike sees these two new locations as a chance to connect with a broader demographic. 

“Scarborough is just as much a part of Toronto as anywhere else. Bringing Craig’s Cookies to that community and neighbourhood is going to be really exciting. And with the Toronto Eaton Centre bringing in over 50 million visitors each year there is a chance to reach locals and tourists. There are so many folks that come through that mall, and there is a great opportunity to share the cookie love with as many people as possible,” says Pike. 

Photo: Craig’s Cookies
Photo: Craig’s Cookies

Lee says success goes further than deciding on which malls to open in, but deciding where within the malls is crucial. 

“We want to be in the main part of the mall, where there is the highest traffic. Good co-tenants, tenants that will draw a lot of traffic, and being near one of the top entrances within the mall, or in the centre where they do a lot of activities – all of these things matter. We don’t want to be off on the side wing where you have to turn off the main path to get to us,” says Lee. 

Product offerings and customer experience 

Craig’s Cookies is going to be bringing its signature collections into the two new locations, offering a mix of classic and innovative cookie recipes. The offerings will be the same as the other locations such as the mars bar, apple pie, cookies and cream, and more. 

Pike says Craig’s Cookies encourages consumers to provide feedback for developing new flavours, giving a chance for consumers to have a say in what cookie might be coming next: “We are very open to trying new recipes, especially if they are inspired by our community.” 

Inside the Parkdale store in Toronto. Photo: Craig’s Cookies
Photo: Craig’s Cookies

Future expansion plans 

Craig’s Cookies has recently opened locations in Niagara-on-the-Lake, Fallsview Casino, and Collingwood in the past nine months, and its expansion plans will continue after opening these two new locations. 

Lee says he is planning on opening five new locations within the next few years and will be focusing on high-quality malls. The focus as of right now will be remaining local and once Craig’s Cookies is successfully expanded in Ontario, Lee and Pike would like to see it expand across Canada. 

“We do have plans to open five within the next five years. I think it makes sense to stay more local for the first several years, just until we perfect operations. I would rather have five well run stores that are successful, opposed to having 20 that are not as well run all over the country. So the focus right now is to stay local as close as possible so it makes it easy for us to manage. Down the road, we can start thinking about expanding outside the area, but there are enough high-quality malls in the area to focus on. Once we have that down, I am open to going across the country,” says Lee. 

Church Street store in Toronto. Photo: Craig’s Cookies
Craig’s Cookies at 106 Queen St Unit E in Niagara on the Lake (Image: @streetsofnotl)

The five locations are unknown right now as Lee says it is not finalised yet, but will be looking into high-traffic malls such as Square One, Vaughan Mills, and CF Sherway Gardens. 

Once these five locations are open, Lee says they will be continuing to find new locations: “We are just waiting on good locations, we don’t want to just settle for any spot within the mall so I think it is worthwhile to wait on a prime location to come up and be available. Once we have had those open up and have the operations figured out, we are open to going into every mall out there – people need cookies, so we are not just going to keep it to ourselves.” 

“One of the great things is the feeling that Toronto has really taken ownership over Craig’s Cookies, and you can’t ask for a better thing when you build a brand. But I love that Toronto feel and it makes people feel like they are part of the growth and success of Craig’s Cookies,” says Pike. 

Asian-Themed Retailer ‘Kiokii and…’ Plans Significant Store Expansion Across Canada [Interview]

Photo: Kiokii and … Inc.

Retailer Kiokii and… Inc. has a vision to be the premier one-stop shop for trendy Asian products, providing North American customers with convenient access to the latest innovations and trends from Asia.

CEO/Founder Echo Peng said the brand aspires to be the go-to platform that showcases the advantages of Asian products, making them easily accessible and enjoyable for customers right at their doorstep.

And the concept, which curates a selection of high-quality, authentic brands, is in expansion mode.

The company currently has nine stores in the Greater Toronto Area with plans to open three more locations this year – at CF Richmond Centre in Richmond, B.C., at CF Chinook Centre in Calgary and at the West Edmonton Mall in Vancouver. It also has plans to open by April 2025 at CF Pacific Centre in Vancouver.

Photo: Kiokii and… Inc.
CF Sherway Gardens. Photo: Kiokii and… Inc.

Kiokii’s corporate head office is in Richmond Hill, Ontario.

The first store opened July 2022 at the Hillcrest Mall in Richmond Hill followed by a second store in September 2022 at CF Markville in Markham, Ontario. In December 2022, it acquired three other stores. Then in 2023 it opened four stores.

Its flagship stores include CF Toronto Eaton Centre in Toronto and Square One Shopping Centre in Mississauga, Ontario.

The brand set up its first warehouse in June 2022 followed by the opening of a second warehouse in February of this year.

“We have aggressive expansion plans,” said Crystal Au, HR Manager and Peng’s assistant. “What we hope to become is the go-to destination so that whenever people in North America think of Asian beauty then they would think of Kiokii.”

“We’re so excited that by the end of the year we are going to enter these three top malls,” added Peng.

Photo: Kiokii and… Inc.

The brand said it is committed to delivering exceptional customer service, while highlighting the innovation, quality, and clean product concepts that Asian products are renowned for.

“Through our mission, we aim to revolutionize the beauty and personal care industry in North America, providing a seamless and enjoyable experience for customers to discover and embrace the benefits of Asian trendy products,” it said.

Photo: Kiokii and… Inc.

It is also providing a platform for Asian brands to enter the North American market.

Au said the goal is to make stores “cute and trendy and fashionable.”

Peng said when most people hear the word Kiokii they think of something Asian. The word also sounds similar to the word cute. The word Kiokii was created by Peng to give people the impression of Asia. Also with the brand called ‘Kiokii and . . .’ it gives the impression of more and imagination.

“The idea of the store is bringing the most popular, nice, good quality Asian trendy products to North America,” she said, adding that the majority of products come from Japan, China and Korea.

Peng said the stores range in size from 200 square feet to 3,300 square feet which will be CF Richmond Centre.
“Sometimes you have to dream big. If you see our logo, it’s like a K with a door open. Ideally I want to be the bridge for Asia and the door to North America,” she said.

Former Eaton’s Department Store Restaurant in Toronto to Feature ‘Lunching with Lady Eaton’ Event in July

Exterior of the Eaton's College Street store in 1930. Photo: Wikipedia Commons

Local history buff Michael Binetti is hosting a unique lunch on July 14 in Toronto at the former Eaton’s College Street Round Room Restaurant (now The Carlu), located on the seventh floor of the building now known as College Park. Called ‘Lunching with Lady Eaton’, the event will feature a lunch menu served in the restaurant that operated from 1930 until 1977. 

This article has been updated to reflect the fact that the event has sold out since publication. On May 4 at 11am Michael Binetti is also hosting a Jane’s Walk titled ‘Downtown Palaces of Retail’ in Toronto and it’s free. [information here]

The lunch on July 14 is a nod to the expansive history of the former Eaton’s College Street store, which is now known as College Park. Eaton’s College Street began construction at the end of the ‘roaring 1920s’ and opened in 1930 (following the infamous stock market crash a year before). The 600,000 square foot building was the first phase of what was intended to be the largest department store in the world, spanning more than five million square feet with a skyscraper at its centre. Only the first phase ended up being built, with the store housing a substantial furniture offering (claiming to be the largest furniture store in the world at the time), while the store also offered a range of fashions for women and men in a one-level extension of the store on Bay Street, which included some luxury fashions (including a women’s Givenchy boutique in the 1970s) and other departments. 

What was planned: The world’s largest department store spanning 5.5 million square feet with a tower – image, City of Toronto archives
What we got: A 600,000 square foot store with annexes spanning west and south, with much of the complex still standing today. Photo: City of Toronto Archives.

The Round Room restaurant at Eaton’s College Street was the vision of Flora McCrea Eaton, who oversaw the design of the other restaurants in the Eaton’s stores such as the recently reopened Le 9 in Montreal. Forward-thinking Lady Eaton championed new ideas such as women’s advancement and rights in the workplace, and the involvement of nutritionists in the design of the restaurant menu. She often dined in The Round Room in Toronto. 

About 100 years ago, Eaton’s attempted to shift the centre of retail commerce in Toronto to the corner of Yonge and College Streets. The company, which was building Eaton’s College Street at the southwest corner of the intersection, also owned the northeast corner which it tried to sell to Simpson’s in order for that store to relocate. Simpson’s said ‘no’, and remained at the intersection of Yonge and Queen.

Interestingly, Eaton’s continued to operate its 1.6 million square foot store at Yonge and Queen Street for decades until 1977, when a new 800,000 square foot Eaton’s store was built in the shiny new Toronto Eaton Centre complex. The old Eaton’s was then demolished to extend the shopping centre southward to connect with the Simpson’s department store across the street (now Hudson’s Bay/Saks Fifth Avenue). 

Former Eaton’s Queen Street store and the new Eaton Centre, under construction in Toronto in April, 1975. Photo: City of Toronto archives.
New Toronto Eaton Centre and Eaton’s flagship store in the early 1980s. Photo: City of Toronto archives.

The former Eaton’s College Street building fell into disrepair after Eaton’s exit in 1977, and the building was eventually revived to become a mixed-use project with retail, offices and residential. The seventh floor restaurant, now known as The Carlu, was reopened in 2003 after a renovation that brought the art deco space back to its former glory. The Carlu is utilized for various events throughout the year and is operated by Oliver & Bonacini. 

For those interested in seeing parts of the former Eaton’s College Street store itself, a large Winners store now occupies part of the main floor of the former Eaton’s space which features soaring ceilings, marble floors and various preserved art deco elements. Various other businesses occupy the massive building, including a large gym. 

Inside the Eaton’s College Street store in 1930. Photo: City of Toronto Archives.
Eaton’s Round Room restaurant at the College Street store in 1931. Image: Wikipedia Commons

Eaton’s played a key role in Canada’s retail history with its founding by entrepreneur Timothy Eaton in 1869. Over the years, Eaton’s became Canada’s most dominant department store chain with locations across the country. An eventual decline saw Eaton’s go bankrupt and shutter in 1999, marking the end of an era in Canadian retailing amid the decline of the North American department store. 

In years past, large and beautiful restaurant spaces were part of the downtown department store experience. In Toronto, that included the Arcadian Court at Simpson’s which still exists today as an entertainment space at Hudson’s Bay Queen Street. Other grand department stores in the United States in years past featured such grand restaurants, including the Walnut Room at Marshall Field’s in Chicago (now Macy’s State Street), the Grill Room at Dayton’s in downtown Minneapolis, and others. 

The Lunching with Lady Eaton Event

On July 14, 2024, the Seventh Floor of College Park will be transformed into Eaton’s College Street for one day for the Lunching with Lady Eaton event.

Guests can shop at a vendor marketplace being set up in The Carlu space as part of the lunch, dine in the Round Room to classic Eaton’s recipes, and enjoy presentations about the history of Eaton’s and Lady Eaton, and enjoy a live music quartet.

Schedule:

  • 12:00pm: Doors Open
    Shop the vendor marketplace
                            Enjoy a drink in the Round Room Restaurant
  • 1:00pm:   Three-courseLunch in the Round Room Restaurant Begins
  • 1:05pm:   Opening remarks 
  • 1:10pm:   Presentation on history of Eaton’s
  • 1:20pm:   Salad platter served
  • 1:40pm:   Fashion Showcase
  • 2:00pm:   Break
  • 2:15pm:    Main course platter served
  • 2:35pm:   Presentation on Lady Eaton
  • 2:50pm:   Dessert served
                            Shop the vendor marketplace
  • 3:30pm:    Event closes

Menu

Your lunch will include original menu items from Eaton’s restaurants:

Lady Eaton Waldorf Salad

Endive & Chicory, Celery, Walnuts, Grapes, Apple, Classic Dressing.

———-

Eaton’s Chicken Pot Pie

Poached Chicken, Spring Pea, Carrot, Celery, Tarragon, Veloute.

A vegetarian option is available.  

———-

Dessert Trio Plate

-Round Room Red Velvet Cake

-Coffee Velvet Tart

-Butterscotch Tart

Coffee or Tea

———-

Included are two non-alcoholic drinks, in addition to the coffee and tea for dessert.

And again, on May 4 at 11am, Michael Binetti is hosting a Jane’s Walk titled ‘Downtown Palaces of Retail’ in Toronto – it’s free, find more information here.