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Retail Sales Return to Pre-Pandemic Levels in Canadian Malls but Headwinds Persist for 2023 [Interview with JLL’s Tim Sanderson]

Nordstrom at CF Pacific Centre (Image: Lee Rivett)

Retail sales growth is expected to moderate this year but despite the recent deterioration in consumer sentiment, core sales in Canada should still increase two to three per cent with most of the growth coming from inflation rather than from an increase in the volume of purchases, says a new report by commercial real estate firm JLL.

The Canadian Commercial Real Estate Outlook indicated that in 2022 core retail sales rose seven per cent year over year.

Tim Sanderson, Executive Vice President & National Lead, Retail, JLL Canada, said 2022 finished strong with retail sales at shopping centres being back to 2019 levels.

Tim Sanderson

“Traffic was back and sales were back and conversion rates were very strong. I think there’s a lot of landlords and retailers alike who are looking for that to continue through 2023,” said Sanderson. “I think the inflationary winds that seem to be blowing through the economy are going to have an impact on that.

“What we are going to see and we are seeing already, and this has started in the U.S. a couple of quarters ago, is that flight to value where retailers like Walmart and Costco and Dollarama and those value propositions are the ones where people are shifting their spending to.

“People are concerned about their level of savings. Everything costs more in an inflationary environment. The cost of groceries. The cost of fuel for their cars. So wherever the consumer can save a buck I think they’re going to be looking to do so. We’ve almost got two classes now in this country. The rich who don’t care about any of it and just continue to spend and that drives a strong business. And then there’s the rest of us who have to start looking every month ‘okay what did I spend last month to keep this household running and what’s it going to cost me this month’.”

CF Toronto Eaton Centre (Image: Dustin Fuhs)

Weary of inflation, rising interest rates, and declining home values, Canadians had put off holiday purchases as long as possible, contributing to a weaker November. Shoppers were more confident in December, however, largely overriding their intentions to cut back significantly in the spirit of the holidays and lower gas prices. In one of the strongest performances in the past decade, retail sales over the holiday season rose about six per cent year-over-year, said the JLL report.

It also said the overall vacancy rate for Canada’s major shopping centres has continued to decline and is now lower than before the pandemic. However, not all malls are experiencing the same vacancy changes, and several remain above pre-pandemic levels. Recent announcements of new store openings should have a further downward impact on vacancy.

“The low vacancy rate is being driven by the fact that there’s no new product coming out of the market,” said Sanderson. 

“Retailers that are expansion minded are looking for space and they can’t find it. I think the retail real estate development people if you will, or landlords, kind of I don’t want to say took their eye off the ball going back to 2019, but the fact we’re not seeing new product in 2023 is a result of what was happening in 2019 and 2020 because that’s the lead time for these projects.

“The major markets in this country and the downtowns in these major markets are still at poor occupancy rates for their offices. Toronto’s still at 43 per cent  . . . We still need to get people back into these offices because that fuels everything that happens around these offices whether it be restaurants or retail.”

Here’s the JLL’s look at key retail trends in major Canadian markets:

Calgary 

Image: JLL

With less pandemic-era restrictions than other cities, Calgary’s retail sector has bounced back faster than others. Suburban retail continues to outperform downtown, which has struggled with lagging office occupancy. Several notable retail developments have been completed in 2022: ONE Properties opened the 158,000-square-foot Bow River Shopping Centre, Canderel launched the 400,000-square-foot Taza (The Shops at Buffalo Run), and Triovest submitted a development proposal for a large mixed-use development along Stephen Avenue in downtown.

Edmonton 

Image: JLL

Retail rents have been on the rise due to higher construction and labour costs passed through from landlords. This is also a consequence of falling supply of new retail space. Suburban retail has performed much better than the urban core, as downtown Edmonton continues to struggle with lagging office utilization. Retail investment sales reached $213 million for the year, a significant improvement from 2021. Investor appetite for well-located essential retail is strong in Edmonton, particularly owing to the risk-adjusted return compared to industrial and multi-family assets.

Halifax 

Image: JLL

Overall, the city’s retail market remains stable and continues to see little change year over year. The city passed a new zone-based tax system that will shift more of the property tax burden to suburban business parks like Dartmouth Crossing, Bayers Lake, and Bedford Commons. The move is meant to help stimulate downtown businesses, which will see decreasing property tax rates.

Montreal 

Image: JLL

Retail had its strongest year since 2014 with over $1.7 billion in investment sales. This was fueled by Groupe Mach’s acquisition of the Cominar REIT retail portfolio, as well as the closing of the final tranche of TD Asset Management’s 50 per cent share purchase of CF Carrefour Laval from Cadillac Fairview. Asking rates and foot traffic have increased throughout 2022, and vacancy rates have decreased with each passing quarter. While there is room for improvement, momentum has been returning with each passing quarter.

Ottawa 

Image: JLL

Retail investment sales surpassed $300 million for the year. Private buyers have been the most active cohort, though Costco notably purchased its facility at 1900 Cyrville Road from LaSalle Investment Management for $42.5 million. Canadian Tire relocated to Carlingwood Mall from a prominent site at 1660 Carling Avenue. Cadillac Fairview recently announced the addition of a 288-unit tower to the city’s largest mall, CF Rideau Centre.

Regina and Saskatoon

Image: JLL

Meadows Market, a Costco-anchored power centre on the southeast periphery of Saskatoon, sold for $47 million in one of Saskatchewan’s largest retail investment sale transactions in several years.

Southwestern Ontario

Image: JLL

Retail investment sales were dominated almost exclusively by private investors (75 per cent of sale volume) and users (21 per cent). The largest sale in the region in 2022 was 970 Upper Wentworth St. in Hamilton, where Everest purchased a 79,000-square-foot retail plaza for $26 million ($329 per square foot). Across the street at Lime Ridge Mall, Cadillac Fairview has submitted a proposal to raze the former Sears building and construct two 12-storey residential towers. Retail in downtown Kitchener has struggled with lagging office occupancy; however, the construction of new residential projects are generating more foot traffic.

Toronto

Image: JLL

High frequency spending data suggests that consumers are returning to physical retail in a decisive way. This is echoed by Statistics Canada data showing that e-commerce penetration has fallen from a pandemic peak of 11 per cent to about six per cent now. Once thought to be the downfall of bricks-and-mortar retail, it is becoming clear that e-commerce is a complement to in-person shopping as retailers develop omnichannel solutions like click-and-collect. Retail investment sales reached $1.3 billion for the year. Investors are encouraged by rising foot traffic across all retail segments, though most trades that have occurred have been for assets with essential needs or defensive tenancies.

Vancouver

Image: JLL

The city is engaging in a planning process to remake the Granville Entertainment District. Proposals include new retail offerings, cultural uses, retaining heritage character, improving pedestrian accessibility and limiting traffic.

Winnipeg 

Image: JLL

2022 was a fairly active year for retail sales in Winnipeg. Shindico acquired the 200,000-square-foot Swancoat retail portfolio of primarily essential needs assets. Meanwhile, MEC’s building at 303 Portage Avenue was sold as part of a national portfolio and they entered into a long-term lease on the property. Retail vacancy fell from 4.1 per cent to 3.2 per cent, while average rents fell slightly from a year ago. Cadillac Fairview and Shindico released plans for their redevelopment at Polo Park. The proposal would add 3,700 new housing units in more than a dozen buildings of six to 12 storeys. Construction cost is estimated at over $1 billion.

Canadian Tire Expanding Shop-in-Store Partnership with Petco [Interview]

Canadian Tire and Petco Shop-in-Shop (Image: Canadian Tire)

Canadian Tire is continuing to expand its Petco shop-in-shop stores across the country.

The retail giant said Petco shop-in-shops are now featured in over 80 per cent of Canadian Tire stores and are planned to grow to 90 per cent by this summer.

It said the investment enables it to further tap into Canada’s $5.3 billion pet market and expand its exclusive Petco product assortment through dedicated store space. 

Michael Magennis

“We started this partnership with Petco in 2018 as we knew how important pets were to Canadian families.  Now, nearly five years later, we have observed significant growth within the category, and with 60 per cent of Canadian households now home to a family cat or dog, we continue to see the pet category as one with tremendous growth potential. With this expansion, we’re excited to be able to offer even more Canadian pet parents access to a variety of premium pet products at great prices,” said Michael Magennis, Senior Vice President, General Merchandising at Canadian Tire Retail.

“The Canadian pet market landscape is an estimated $5.3 billion business. Petco shop-in-shops are now featured in over 80 per cent of Canadian Tire stores and are planned to grow to 90 per cent by this summer. CTC’s investment in the pet category is a core part of the renewed Canadian Tire store concept and broader product assortment being rolled out as part of the company’s Better Connected strategy.

“The pet industry demonstrated persistent growth throughout the pandemic with the Canadian dog population growing by 4.6 per cent to 7.6 million and the cat population increasing by 2.4 per cent to 8.4 million. According to market research, this growth is expected to continue with 64 per cent of Young Millennials indicating they plan to acquire a pet within the next five years. This data demonstrates that pets continue to be an integral part of the Canadian family and Canadian Tire’s brand purpose is We Are Here to Make Life in Canada Better for all our customers and their growing families.”

Canadian Tire Carlingwood (Image: Canadian Tire)

Petco was founded in 1965 and today it operates more than 1,500 pet care centres across the U.S., Mexico and Puerto Rico, which offer merchandise, companion animals, grooming, training and a growing network of on-site veterinary hospitals and mobile veterinary clinics.

Amy College

“Canadian Tire’s legacy as one of the go-to retailers for living, playing, fixing, automotive and seasonal products has cemented them as a household name in Canadian homes. Through our exclusive expanded partnership with Canadian Tire, we’re growing awareness of, and access to, Petco’s health and wellness products within Canada’s dynamic and rapidly growing pet market,” said Petco Chief Merchandising Officer Amy College

“Four years after our teams brought this exciting and innovative concept to pet parents, the continued growth of our partnership speaks to pet parents’ deep confidence in Petco’s pet care expertise, as well as the power and reach of Canadian Tire’s connection with the local market. These shop-in-shops will continue to bring innovation to existing Canadian Tire pet parents and attract new customers for years to come.”  

Canadian Tire and Petco Shop-in-Shop (Image: Canadian Tire)

Canadian Tire said the expansion will give more Canadians access to a broadened and exclusive offering of Petco’s premium pet products – including Petco’s fast-growing WholeHearted line of premium pet food and treats, and its popular lifestyle and fashion brand for pets, Reddy. 

“The shop-in-shop experience will also feature a variety of additional Petco brands, including SoPhresh pet litters and litter accessories, and Well & Good, a pet care line with a wide range of expert-formulated, high-quality first-aid solutions, remedies and grooming products and tools.

CTC’s investment in the pet category is a core part of the renewed Canadian Tire store concept and broader product assortment being rolled out as part of the company’s Better Connected strategy,” said the retailer.

Canadian Tire Corporation’s retail business is led by Canadian Tire, which was founded in 1922. The retail segment also includes Mark’s, Pro Hockey Life, SportChek, Hockey Experts, Sports Experts and Atmosphere. CTC also owns and operates Helly Hansen.

Gap-Owned Athleta Expands to CF Toronto Eaton Centre with Plans for More Stores in Canada [Interview]

Athleta at CF Toronto Eaton Centre (Image: Dustin Fuhs)

Athleta, part of the San Francisco based Gap Inc, has opened a new location at CF Toronto Eaton Centre today. The 2,831 square foot retail space will be its eighth location and has plans to open four more stores this year. Athleta is a women and girls-only brand and has been steadily growing since launching its first Canadian store in 2021. 

“Designed for women, by women, the brand was built on the premise that what unites active women and girls is stronger than any obstacles in their way, and sport and fitness create confidence, courage, and powerful bonds,” says Jenelle Sheridan, the VP and GM of Athleta Canada. “Our Canadian customers have gravitated towards Athleta’s wide offerings of differentiated performance lifestyle products. We are committed to growing our Canadian store fleet and are continuing to explore additional locations in the country.” 

Athleta at CF Toronto Eaton Centre (Image: Dustin Fuhs)

Last year, Athleta launched five new stores – the last one opening at 1051 Robson Street in Vancouver. In 2023, Athleta has four new locations planned with more announcements of new stores on the way. The new Athleta store in the CF Toronto Eaton Centre, will be along with other athletic brands such as lululemon and recently-announced Alo – but brings a new variety to athletic wear. 

“Right now, in the same wing in the CF Toronto Eaton Centre, there is going to be lululemon, Athleta, and Alo all in the same block – which will be interesting. One of the things that is interesting about Athleta is that it is a B corp and I think that is an important piece of how it is different and its mission. Also, being sustainable and purpose-driven is going to help Athleta stand out from the other two brands,” says Lisa Hutcheson, Retail Strategist and Managing Partner of Toronto-based J.C. Williams Group. 

Hutcheson also said Athleta offers a different variety of products, such as streetwear clothing, and that will help Athleta stand out and will be an important factor for success.

Grand Opening of Athleta at CF Toronto Eaton Centre (Image: Christine Lim / Athleta)
Athleta at CF Toronto Eaton Centre (Image: Dustin Fuhs)

Athleta was founded in 1998 and has a “purpose-driven brand with a powerful mission to empower women and girls to realize their limitless potential. Athleta stores highlight the brand’s full section of versatile, on-trend performance lifestyle products for women and girls,” says Sheridan. 

Athleta offers over 200 styles and has inclusive sizing as consumers can find sizes from XS to 3X. The brand also provides in-store styling appointments, free alterations, and wellness focused community events. Consumers can find a variety of collections including brands from Allyson Felix, Alicia Keys, and Simone Biles, and can find a variety of products that match every need. 

“A certified B corporation, Athleta is a performance lifestyle brand with a mission of empowering a community of active women and girls. Athleta’s versatile premium performance lifestyle apparel is designed by women for women with inclusivity at its core. Founded in 1998, Athleta integrates performance and technical features across its collection to support women across their entire lifestyle – from yoga and training, to travel and sleep,” says Sheridan. 

Athleta at CF Toronto Eaton Centre (Image: Christine Lim / Athleta)

To further strengthen its mission of empowering women and girls, Athleta has “increased partnership campaigns with the Toronto Six Women’s professional hockey team,” and in 2016, Athleta Girl was launched. In addition, Simone Biles, an American Gymnast, is the spokesperson for Athleta and switched from Nike because Athleta was more aligned with her values, Hutcheson said. 

“Simone Biles is the spokesperson for Athleta, and it was kind of interesting hearing her talk about how she had been with Nike and then moved to Athleta and how it was more aligned with her in terms of what she stood for and the focus on health, wellness, and active living. So I thought that was interesting. ”

Hutcheson said Athleta needs to get consumers to understand how they are different by talking about its sustainability and really drive home about being a purpose driven company. Athleta is known to focus on women’s health, wellness, and active living but it is also focused on inclusivity and body positivity. 

Image: Saroya Tinker (Toronto Six Hockey)

Four new Athleta locations will be opening in Canada in the Spring/Summer of 2023, and Hutcheson says they will be successful in Canada. 

  • CF Rideau Centre in Ottawa, Ontario 
  • CF Market Mall in Calgary, Alberta 
  • CF Masonville Place in London, Ontario 
  • Upper Canada Mall, Newmarket 

“Athleta is stylish and still technical and being able to focus on both are very important to the consumers. I think they really need to draw on what their values of sustainability are, inclusivity, and body positivity – which is a big thing for Athleta. The other thing Athleta has going for it, is they have the resale element as well as the loyalty program that taps into all the Gap brands. I do think Athleta has the ability to be successful by continuing to ensure people understand how they are different from other athletic brands,” says Hutcheson.  

Shifts in Consumer Habits are Shaping the Future of Retail Risk Management

Dramatic shifts in consumer habits over the past couple of years have had a significant impact on how retailers are operating.  In addition, retailers continue to experience change related to shrink, fraud, and violent crime they are experiencing. Retail risk management and loss prevention professionals have also shifted their focus to these continuous issues that are putting people and profits at risk.

Retail Council of Canada is once again hosting its Retail Secure Conference, the largest gathering of retail professionals focused on risk management and loss prevention on March 21, 2023 at the International Centre in Toronto. This one-day conference brings together retail professionals, solution providers and other industry experts to discuss the most pressing security issues in retail.

“Retail professionals have been very active these past two years identifying the biggest challenges and threats we face collectively through the RCC member networking groups” shares Rui Rodrigues, Executive Advisor, Loss Prevention with Retail Council of Canada. “Hosting the Retail Secure Conference in person for the first time since 2019 is an exciting opportunity to come together to learn, discuss the most pressing issues and be energized while reconnecting with friends and colleagues.” 

The main stage program will include sessions addressing the future of retail and risk management, changing fraud trends, and how leaders are strategizing to build strong teams while planning for the changing skills needed for a modern workforce. Responding to cybersecurity incidents and the increasing violence in stores requires collaboration, not only across departments but across organizations to work collectively to identify best practices but also for the identification of patterns.

This year’s speakers include:

  • Dave Cheema Director, Asset Protection Best Buy Canada
  • Dina Yakhin,  Director of Asset Protection Gap Inc – Canada and International
  • John Armit, Detective Constable Canadian Anti Fraud Centre and OPP
  • Sean Sportun, Chair, Toronto Crime Stoppers
  • John Bellefeuille, Head of Loss Prevention and Occupational Health & Safety, Giant Tiger
  • Gwendolyn Jacquot, Asset Protection Leader Canada, 7-Eleven
  • Tony D’Onofrio, CEO of TD Insights
  • Harris Silver, Senior Director, Security, Canada Goose 
  • Paul Trickett, National Director of Asset Protection and Health & Safety, Staples
  • Rui Rodrigues, Executive Advisor, Loss Prevention & Risk Management, Retail Council of Canada

In addition to the main stage program, attendees will also enjoy focused breakout sessions and the opportunity to network with colleagues and experts in the exhibit and networking hall.

Attend RCC’s Retail Secure Conference on March 21, 2023 at the International Centre in Toronto. Register by February 21  to receive early bird rates. Retail organizations are invited to register their teams and receive a 20% discount on registration of groups of 5 or more. For information on exhibiting, sponsorship or registration please contact Retail Council of Canada at events@retailcouncil.org.

*Partner content. To work with Retail Insider, contact craig@retail-insider.com

Dolce & Gabbana to Open Store at Toronto’s Yorkdale Shopping Centre, Replacing Bloor Street Flagship

Future Dolce & Gabbana at Yorkdale (Image: Dustin Fuhs)

Italian luxury brand Dolce & Gabbana will be opening a standalone store this year at Toronto’s Yorkdale Shopping Centre. It will replace a flagship store on Bloor Street in Toronto which has operated for almost a decade.

The Yorkdale Dolce & Gabbana store will span almost 3,500 square feet in a retail space most recently occupied by Aritzia-owned brand Wilfred. Other luxury brands are located adjacent — Valentino operates a store on one side and Emporio Armani recently opened a store on the other side. Holt Renfrew, which operates across the hall, features mall-facing concession brand stores for Gucci, Fendi, Dior, Prada, Chanel and others. 

The new-concept Yorkdale Dolce & Gabbana will feature marble throughout, including a marble facade primarily in black-and-white. The store will carry the brand’s range of women’s and men’s ready-to-wear fashions as well as bags, footwear, jewellery, accessories and fragrances.

Wilfred and Gucci at Yorkdale
Gucci (on the left) and the former Wilfred (on the right) at Yorkdale in 2022 – Photo by Dustin Fuhs

Yorkdale gives Dolce & Gabbana a greater opportunity to target new shoppers looking for entry-level products such as footwear, bags and t-shirts — The Bloor Street flagship has limited foot traffic according to a source, and its existing base of clients tend to buy bigger-ticket items.

Dolce & Gabbana opened its Canadian flagship store at 111 Bloor Street West in Toronto in July of 2013. The 7,000 square foot store had been quietly for lease for years and it will shutter in the summer to coincide with the opening of the Yorkdale store.

Hiring for the Yorkdale Dolce & Gabbana store will begin in a few months, and we’ll update this article with more information.

Dolce & Gabbana womenswear and menswear can be found at several Holt Renfrew stores in Canada as well as at Saks Fifth Avenue in Toronto. Harry Rosen carries some of the menswear line. 

Dolce & Gabbana on Bloor
Dolce & Gabbana at Bloor Street (Image: Dustin Fuhs)

The Dolce & Gabbana brand was founded in 1985 in Legnano, Italy, by designers Domenico Dolce and Stefano Gabbana. The house specializes in ready-to-wear, handbags, accessories, and cosmetics and licenses its name and branding to Luxottica for eyewear.

Yorkdale is now home to the the most extensive and comprehensive clustering of luxury brand stores in Canada, making the mall one of the top on the continent for its selection of big-name brands. More luxury brands are said to be on the way and we’ll be reporting on these periodically when new information becomes available. 

Dolce & Gabbana at Bloor Street (Image: Dustin Fuhs)

Vancouver-Based Furniture Retailer ‘Sundays’ Expanding into Calgary Market After Successful Ontario Store Launch [Interview]

Sundays Vancouver Showroom (Image: Sundays)

Vancouver-based furniture store Sundays is expanding and opening a showroom in Calgary this year. 

It will be the brand’s third Canadian showroom. The company has locations in place in Vancouver near South Granville on West 6th Avenue and in Toronto on Ossington Avenue.

Sundays will bring its thoughtfully designed furniture to customers in Calgary in its very own showroom – giving existing and new customers alike the chance to see and feel its collection in person. The store will be located at The District at Beltline development in downtown Calgary with neighbours including 33 Acres, Central and DeVille Coffee. 

Future Sundays Calgary at The District at Beltline (Image: CBRE)
Future Sundays Calgary at The District at Beltline (Image: CBRE)

The Calgary store will be the brand’s largest at 4,000 square feet. The Toronto store is 2,188 square feet while the Vancouver store is 1,865 square feet.

Barbora Samieian

“We have had a partnership with Socality House on 17th (Avenue SW) which featured a few of our pieces and over the last year, year and a half, we have continued to observe increased e-comm sales in Calgary and Alberta,” said Barbora Samieian, Co-Founder, Director of Brand and Community for Sundays.

“Calgary is our third biggest sales driver in Canada behind BC and Ontario. And we’re really starting to see our customers resonate with the brand and what we observed in both Vancouver and Toronto with the showrooms is having those physical locations where customers and also trade partners can touch and feel the product, see the quality of our pieces in real life just really helps drive sales and build trust with the brand.

“We’re still a fairly new brand. We’ve only been around since late 2019. It just seemed like a great next market to put a physical showroom.”

Sundays Calgary is being built by CREATE and Way of Normal (the newly branded commercial arm of Fort Architecture). 

The retailer launched in November 2019. 

Sundays at Socality House in Calgary (Image: Sundays)
Sundays on Ossington (Image: Dustin Fuhs)

In a previous Retail Insider story, Samieian said: “An interesting time to launch a new business. The model was just to be a direct to consumer model with everything in stock. That was sort of our motto. We’ll stock a very curated selection of items and in November of 2019 we started with living room only – some sofas, coffee tables and a few end tables.

“Eventually we started expanding our living room collection and then we got into dining and bedroom as well but still a very tight and focused line. We started with just ecommerce but during COVID there were all of these empty spaces because restaurants were leaving and other businesses were shutting. So we actually started a little pop-up – a showroom – in Vancouver in about May or June of 2020 and we saw from that kind of experiment – it was like a two to three month lease – there was a lot of interest for customers to be able to touch and feel our furniture. So we’ve since opened a permanent showroom in Vancouver. That opened in the fall of 2021 on West 6th Avenue, South Granville, just off of the main furniture row in Vancouver.”

Image: sundays-company.ca

Samieian said Socality, a coffee shop and community gathering place in Calgary will continue to have some of Sundays furniture to experience the brand in real life. 

“We will no longer be driving customers to Socality House but rather invite them to our showroom. Having said that, the partnership with Socality House has been really great. I think we’re very aligned – community minded businesses. We’ll still continue to partner on the creative side. They’re very plugged into the content creator community in Calgary. So we’re already planning some potential activations that we can do in the showroom once we open.”

The showroom in Calgary is expected to open in mid-April.

“We don’t have anything hard, penciled in for the remainder of 2023,” said Samieian. “However, we are going to be watching the response to this Calgary showroom closely and how it does and how it spills over to our e-comm sales. And how the retail store performs on its own and that sort of halo effect into our e-com sales in Calgary and I think based on that analysis if we continue to see the kind of trends that we’ve seen in Toronto and Vancouver, I think come late summer we might start looking for a fourth Canadian location.”

John Moss, Senior VP at CBRE, is the leasing contact for The District at Beltline.

Insolvencies Rise in Canada and are Likely to Continue Upward Trend in 2023

Shuttered H&M on Queen Street (Image: Dustin Fuhs)

The total number of insolvencies (bankruptcies and proposals) in Canada was up year-over-year for the second straight month. 

Those in debt are already struggling. The highest number of Canadian insolvencies since March 2020 was reported last month. And while the total number decreased by 18 per cent from that dizzying height, the year-over-year trend is one of financial struggles – and will likely continue so for 2023.

Some key findings:

  • The total number of insolvencies in December 2022 was 13.8 per cent higher than in December 2021. Consumer insolvencies increased by 13.4 per cent, while business insolvencies increased by 23.3 per cent;
  • For the 12‑month period ending December 31, 2022, the total number of insolvencies increased by 11.9 per cent in comparison to the 12‑month period ending December 31, 2021;
  • Consumer insolvencies for the 12‑month period ending December 31, 2022, increased by 11.2 per cent in comparison to the 12‑month period ending December 31, 2021.

Read the report Insolvency Statistics in Canada — December 2022.

Here’s a video interview with Jasmine Marra, Vice-President, Bromwich + Smith, who discusses the implications of the growing number of bankruptcies.

The Video Interview Series by Retail Insider is available on YouTube.

Connect with Mario Toneguzzi, a veteran of the media industry for more than 40 years and named in 2021 a Top Ten Business Journalist in the world and the only Canadian – to learn how you can tell your story, share your message and amplify it to a wide audience. He is Senior News Editor with Retail Insider and owner of Mario Toneguzzi Communications Inc. and can be reached at mdtoneguzzi@gmail.com.

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UFA Co-Operative Expanding with New Stores [Interview]

Future Red Deer UFA (Rendering: UFA)

Following a record-breaking year the UFA Co-operative (United Farmers of Alberta) is growing and expanding.

The organization, which was built for farmers by farmers, was founded in 1909 and today has grown to more than 120,000 member-owners and its network comprises 113 bulk fuel and Cardlock Petroleum locations, 34 Farm & Ranch Supply stores and a support office located in Calgary. 

Recently it announced it is building a new store and Cardlock in Red Deer and it has launched its new e-commerce marketplace.

“Red Deer is a vibrant and strong market, and we are pleased to be able to enhance our service offering to its residents with the improvements we are making,” said Glenn Bingley, Vice President, AgriBusiness and Supply Chain, UFA. “The investment UFA is making reflects our commitment to members and customers in the region and aligns with our aim to be the most trusted supplier of products and services in the markets we serve.”

Scott Bolton

“UFA has a responsibility to support the farmers and ranchers who feed the world. It’s a responsibility our co-operative takes seriously, and (this) ultimately is an investment in agriculture, which is critical, not only to our members’ and customers’ success but to economic recovery,” said Scott Bolton, President and CEO, UFA.

 “UFA is in an ideal position to shine a spotlight on the agriculture sector and its importance, not only to Canada but to the world. Our members and customers are the driving force behind western Canadian food production, and it is strong, diverse, and poised for significant growth. The opportunity in front of us is why we are making considerable investments that enable farmers and ranchers to ensure food security on a global scale. We know the prairies are a place of abundance and the truth is the economic success of everyone in the Canadian food system depends on the success of our farmers and ranchers.”

Future Red Deer UFA (Rendering: UFA)

Bingley said the current Farm Store in Red Deer will be replaced by a new one.

“Red Deer is a major market. A really strong farming and ranching community for UFA. Ultimately we made the decision to relocate to a better location. As you know in retail, it’s location, location, location. We’re moving into what we feel is a much better location right beside a nice anchor retailer with Costco. So a really good retail traffic area,” he said.

“And much better access we believe too for not only our existing members and customers but it’s a better location also for other members of the community in Red Deer. Better access off of Highway 2 both north and south and good access from the 2A on the west. Overall it’s a better location. Our old location served us well but the store is over 20 years old. The area is kind of more of an industrial area.

“We just think that when we look at our overall Red Deer market for us being a major market with a strong farming and ranching community, we have not really optimized our market potential in Red Deer. We believe fundamentally moving to a better location will help us do that. And the new store gives us an opportunity to really bring new products and services to our members and the community and we’re very confident we’re going to do that.”

The new 16,000-square-foot Farm Store, which is scheduled to open in late fall of 2024, will have an expansive yard, with a chem shed located on site and for easy pick up, there will also be a three-bay drive-through warehouse. The future Cardlock will feature state-of-the-art high-speed pumps with clear and dyed fuel, wide lanes, DEF, and Dieselex® Gold, UFA’s exclusive premium diesel offering.

“One of the strengths of our co-operative is we have a really broad product offering, a very diverse product offering. So for us it just made sense and the primary focus was relocating the Farm Store but while we’re doing that we have a very strong Cardlock network throughout Alberta and this gives us an opportunity for our members for convenience to also put a Cardlock on site. It was a natural,” said Bingley.

Weyburn UFA Groundbreaking (Image: UFA)

UFA is also expanding its Cardlock locations in Saskatchewan with new ones opening in Weyburn and Yorkton this month. 

“That’s kind of the first new sites in our petroleum business expansion into Saskatchewan. We’re really excited about those openings,” said Bingley.

“For us, it’s expanding our petroleum business into key markets in central and eastern Saskatchewan. This is part of a multi-year strategy to build out additional petroleum locations.”

Bingley said UFA may look in the future to expanding its Farm Stores into Saskatchewan as well. 

“With our Farm Stores we’re continuing to focus on really growing same store sales, really organic growth, continuous improvements in our product assortment and offerings. And we’re really excited to launch our MarketPLACE platform which is a natural extension of our e-commerce business that we started two years ago,” he said. 

UFA MarketPLACE

UFA MarketPLACE provides a larger selection of products for customers/members to purchase online, which are provided by an assortment of vendors through UFA.com. These trusted vendors handle fulfillment and customer service for the items they sell.

Last year, UFA enhanced its e-commerce offering with BOPA (buy online, pick up anywhere). That gave customers the ability to order inventory not only at the store of their choice but also from its distribution centre. 

“MarketPLACE is an online shop and it gives our members and customers access to really that endless aisle to provide more selection, more vendors, more brands and more products for what they’re looking for and what they need. And the great part about it is we’re working with existing vendors that support us today in our Farm & Ranch stores in our current e-commerce offering. We’re getting more access to more of the products that they have available – increasing that online assortment,” explained Bingley.

“We’re really excited about it. We think it’s going to be a great new business opportunity for us and it’s really going to complement everything that we’re doing today in our brick and mortar stores.”

French Fragrance Retailer ‘Adopt’ to Enter Canadian Market with Stores [Interview]

Image: Adopt

Adopt, a fragrance retailer based in France, is looking to expand its brand into the Canadian market.

The retail strategy is to open several Quebec locations in the next couple of years. Ideal spaces are 500 to 800 square feet in enclosed malls and along busy high streets. 

Marcel Rinaldy

“We are convinced that there is a huge potential in the Canadian population – open minded people with a French culture, knowing that the fine fragrances are coming from France,” said Marcel Rinaldy, President of Groupe 3M, who will be the Canadian partner/developer of the brand.

“Adopt makes the revolution in the perfume universe. Adopt is making the French Fragrance Revolution! The brand offers high quality perfumes at very accessible prices. It also distributes cosmetics, body care, skin care and home care.

“Adopt is unique. It proposes the wider range of the market with more than 150 fragrances of high quality 100 per cent made in France, created by the greatest perfumers, at an accessible price for all and respecting our planet.”

Image: Adopt

Rinaldy and his team are working with Tony Flanz of Montreal-based real estate firm Think Retail to expand the Adopt brand into Canada.

The brand has more than 180 stores in metropolitan France with more than 50 locations in overseas territories such as French West Indies, Reunion Island, Mayotte, Mauritius, Madagascar, Seychelles, New Caledonia, Tahiti, Saint-Martin. It is also in more than 40 countries with 2,600 points of sale as a wholesaler in places like department stores.

Rinaldy described the origin of the brand as “the smell is our founding sense.”

“It is the first sense we develop, the one that brings us security and comfort and even allows us to form our first emotional bonds. The human being is able to distinguish no less than 1,000,000,000,000 different odors. However, the sense of smell has become the last of the senses used, supplanted by a world overwhelmed by sounds and images. From this fact was born a great conviction: the olfactory sense plays a key role in our well being, and perfume offers us the possibility of boosting our confidence and affirming ourselves. Perfume leaves an imprint of ourselves on all those around us. It plays an essential role in our memories, in our serenity and balance. Perfume is our greatest source of emotions,” he said. 

“From this conviction was born a fight. Dominique Monlun, who, more than 30 years ago, fought so that great perfumes would no longer be reserved for a privileged circle. In 1986, he trained as a perfumer with the greatest creators in Grasse and made this fight possible: he realized that the quality of a great perfume lies in the magic of its blends, in the rigorous selection of its ingredients, in the mastery of its production. Everything else – the bottle, the muse – is futile. That’s when Adopt Parfums, the first creator of fine fragrances accessible to all, was born.”

Image: Adopt
Tony Flanz

In a post on its website, Think Retail describes Adopt as a fresh, vibrant retail concept that aims to give everyone access to fine fragrances, without breaking the bank.

“Adopt stores feature complementary items, such as sprays, body creams, candles, essential oils, as well as a range of skincare products for the face. 

“The branding is electric—joyful, colourful and positive—with vibrant packaging and an ethos that appeals to generations of consumers, who are eager to express themselves in a variety of ways. The average customer is aged 34, with 37 per cent aged 18 to 25, 42 per cent aged 26 to 45 and 21 per cent over 45 years,” says the real estate company.

Image: Adopt

“In addition, products put the planet first, with sustainability practices throughout the value chain, natural ingredients, organic ranges and eco-friendly packaging, including perfume bottles made of 90 per cent recycled glass. 

“The brand has a strong social media presence — Instagram, TikTok, YouTube, Facebook — and works with a crew of influencers who promote Adopt and its values. A regular on the pages of fashion and beauty magazines, Adopt is a proven concept with a massive global footprint that includes 2,600 points of sale (kiosks, stores-in-stores and stand-alone stores) in more than 40 countries.

“Now celebrated global entrepreneur Marcel Rinaldy, president of Groupe 3M and owner of several successful brands, has purchased the Canadian rights to Adopt and is bringing this exciting and fresh retail concept here. The stores are beautifully designed, with a modern vibe and Think Retail is delighted to work with Rinaldy on Adopt’s market entry. This is a strong tenant that is sure to be a hit, driving foot traffic among a valuable demographic.”