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Villeroy and Boch Marks 275 Years as Consumer Preferences Shift for Tableware in Canada [Interview]

Image: Villeroy & Boch

Villeroy and Boch, a luxury tableware company, will be soon celebrating its 275th anniversary – and a lot has changed during the years, especially when it comes to popularity of tableware sets.

Victoria Rogulska

Starting in 1748 by two prominent European craftsmen, Jean-Francois Boch and Nicholas Villeroy, the company became worldwide known for its high-quality designs of porcelain and tableware products. 

“It is a family-owned business focused on excellence in quality and design. That’s why generations after generations, our consumers choose tableware by Villeroy and Boch. Historically we have a big consumer fan base in Canada due to appreciation of the Made-in-Germany high premium porcelain and vast distribution across retailers and specialized stores,” says Victoria Rogulska, the Head of Marketing at Villeroy and Boch. 

Although Villeroy and Boch only has an eShop, customers who are looking for its luxury tableware designs can find its products, such as popular collections, at the Hudson’s Bay

“Today we are investing in our eShop business in Canada which allows us to focus on our consumer’s preferences and needs. Additionally, we have a strong in-store presence across flagship Hudson’s Bay stores, where new and popular collections are showcased.” 

Image: Villeroy & Boch

Villeroy and Boch sell a variety of high-quality products such as dinnerware, serveware, glassware, flatware, and it also sells tableware sets. However, it has been noted that young people today have lower interest in sets like their grandparents probably had and are more interested in style and statement pieces. 

“Customers are looking for style, innovation, quality, and, of course, European craftmanship. Also, consumers are interested in interior design, food, and traveling. They are entertainers who love to turn every dining experience into something special. Consumers are looking for high-quality dinnerware collections and, of course, the best value propositions. At the same time, they are no longer just looking for complete dinnerware sets but also for home accessories, statement pieces, and gift ideas for every occasion.” 

Rogulska said its most popular design right now is historical classical dinnerware collections and are “pleased to see a high demand for the newest award-winning porcelain sets, like La Boule and Manufacture Rock.” Villeroy and Boch products are also known for the perfect wedding gift, housewarming gift, and it has an option to create a gift registry. 

Villeroy & Boch (Image: William Ashley)

For its 275th anniversary, Villeroy and Boch will be celebrating by launching its new unique porcelain collections. 

As for customers not being highly interested in tableware sets anymore, Villeroy and Boch is not the only ones seeing this new trend. An article from the CBC, along with others, have stated seeing the trend of Millennials not being interested in buying or inheriting tableware sets – which brings the questions of why the trend is changing and where will all these tableware sets go if being left behind? Stay tuned for an in-depth article discussing the changing popularity and what it means for the future for tableware. 

As for Villeroy and Boch, Rogulska said dinnerware is its most popular category in the business, and it is “being accompanied by home, accessories, statement pieces, and gift ideas.” The company keeps up with the latest trends by continuously updating its eShop. 

“We are constantly optimizing our eShop and will be launching new programs that will benefit our loyal consumers. Our eShop helps us to connect with our consumers, share inspirational ideas, and new lifestyle trends, and tell the story about our Brand and collections.”  

Chatters Salons Opening New Concept Locations in Canada and Renovating Others [Interview]

Image: Chatters

Chatters, Canada’s largest salon-based retailer, continues to expand its presence across the country with new concept stores. 

“As we continue our expansion, we are devoted to listening to our stylists and guests, better anticipating their needs, enhancing our in-salon experience, and selecting the best beauty and hair care items available on the market,” said Greg Moreau, President & CEO of Chatters. 

“Fostering an inclusive, accessible, and welcoming environment for our stylists and their guests, and providing an exceptional customer experience is Chatters’ top priority.”

There are 114 locations in Canada. 

Image: Chatters Trinity Commons
Image: Chatters Trinity Commons

In November, with the opening of a new concept store at CF Chinook Centre in Calgary, that will mark the company’s fifth new concept – four of them remodels and one a new flagship location in Brampton, Ontario.

“It’s probably been a decade since we’ve done a full, new elevated concept,” said Moreau. 

“We were excited to get started pre-pandemic and then we took a little bit of pause. But it did give us time. We’ve got about 1,200 hairstylists across Canada. We wanted to create a really dynamic environment while allowing our stylists to showcase their talent, their creativity.”

The elevated experience, for example in the Brampton store, includes privacy areas for customers. 

Chatters Orchard Park Shopping Centre, Kelowna BC

“As we’ve been elevating our product offering, a lot of effort has gone into what we’re calling Style Consciously,” he said.

The brand said it’s about making mindful choices that positively impact a customer’s health, lifestyle and environment. Style Consciously is broken down into four pillars: clean, cruelty-free, vegan and sustainable. Each pillar has its own clearly defined guidelines developed to help customers choose cleaner, greener, kinder products and brands. 

Chatters also recently opened in its first enclosed mall at the Orchard Park Shopping Centre in Kelowna.

“We’re hoping to do between 10 and 15 projects per year for the next three years,” said Moreau. “It would be a mix of new locations and upgrading existing locations.”

Chatters Orchard Park Shopping Centre, Kelowna BC

The new Brampton flagship is an example of the new concept for the brand as it features private salon rooms for clients wanting an individual experience. A testing bar exists where customers can try out products before making a purchase. 

The company’s expansion kicked off in Sudbury, Ontario and Edmonton, Alberta in July and continued in Brampton, Ontario with the opening of their flagship location at Trinity Commons. 

The elevated experience in the Brampton store was brought together through the expertise of award-winning salon store designer, Sandra Fiore of Fiore + Greco Design Inc.

“When we developed the layout and color palette for Chatters, a priority was creating an aesthetically pleasing environment that would be enjoyed by the wide range of clientele that Chatters caters to. Since they are such dynamic spaces, a cohesive interior concept was very important for the Chatters brand,” she said.

“We used accent lighting, wallpaper and benches to frame the various experience areas including the demo bar, retail, and professional service stations. A material board of cement, wood, white, black, and grey was combined and used evenly throughout the space for aesthetic continuity. Fiore also mentions, “the layout was optimized for functionality and flow within the space for both customers and staff to enjoy. It was also done with the knowledge that the space planning and design concept would be brought into many other locations in the future.”

Chatters on the lower level of CF Chinook Centre
Chatters with the Old Concept at CF Chinook Centre. Photo: Jessica Finch

In addition to its new Sudbury, Edmonton, and Brampton locations, Chatters will be opening and refreshing several other locations across Canada in the coming months. This includes more locations across British Columbia, Alberta, the Greater Toronto Area, Guelph, and Kitchener in Q1 of 2023.

Chatters Hair Salon was established in 1991 in Red Deer, Alberta, as a small, stylist-founded haircare destination and quickly became one of the most reputable salons across Western Canada. Over the last 31 years, Chatters has expanded to other areas of the country, with a strong focus on Ontario. Leading the Chatters Eastern Canada expansion is the opening of the Toronto based headquarters this fall.

“This office encapsulates Chatters’ growth through the continued development of creative functions such as buying, planning, ecommerce, and marketing. Chatters’ vision is to constantly evolve with their customers and that means expanding salon locations, providing private rooms for those who require them and creating gender-free service menus that are inclusive to all,” said the company. 

Oberfeld Snowcap is acting on behalf of Chatters for its expansion.

Walmart Fulfillment Services Launches in Canada for Marketplace Sellers [Interview]

John Bayliss, Executive Vice President, Transformation Officer, Walmart Canada; Sravana Karnati, SVP International Technology, Walmart International (Image: Walmart Canada)

Walmart Fulfillment Services (WFS) has arrived in Canada.

The initiative offers end-to-end fulfillment services and customer support, including returns, for Walmart Marketplace sellers at market competitive rates. 

Through WFS, participating sellers are able to offer two-day shipping and in-store pickup to customers.

Walmart said key benefits of the initiative include:

  • Walmart handles all storage and logistics: sellers ship inventory directly to Walmart, where items will be stored, picked, packed and shipped to customers;
  • Faster shipping than ever before using Walmart’s two-day shipping, which will be available to more than 95 per cent of Canadians;
  • Customer support and returns managed by Walmart, including option for customers to return Marketplace purchases in-store, following our standard returns policy; and 
  • No inventory requirements or minimums to participate – sellers of all sizes can leverage Walmart Fulfillment Services.
Image: Walmart Canada

“We’re bringing Walmart’s logistics, one of the best in Canada, to our third-party sellers, enhancing their opportunity on Walmart.ca while creating even more choice and better service for our customers,” said Daniel Farmer, VP Digital Platforms & Marketplace, Walmart Canada. “By empowering our sellers with more options for warehousing and fast shipping, we’re making it easier for sellers of every size to bring their products to our customers.”

Dan Farmer

Farmer said the company is very excited about WFS and its impact for both sellers on the Marketplace and for consumers.

“Growth has been accelerating year over year as sellers experience the Marketplace platform and get access to Canadian customers. More and more sellers see the value of the platform and they want to join,” he said.

Since its launch in 2017, Walmart Canada said its online Marketplace has seen exponential growth. Today, Walmart Canada’s Marketplace is home to more than 50 million items from more than 7,000 sellers, including thousands based in Canada.

Laurent Duray

“Walmart Fulfillment Services is the foundation to building the most convenient, affordable and fastest fulfillment ecosystem in Canada,” said Laurent Duray, Chief eCommerce Officer, Walmart Canada. “The launch of Walmart Fulfillment Services in Canada is a vote of confidence in omnichannel as we build a best-in-class experience for our customers with our Marketplace as an important growth driver.”

Image: Walmart Canada

Farmer said WFS really leverages Walmart’s unique scale and supply chain capabilities as well as the retailer’s store network to support sellers with warehousing, fulfillment, customer support, including returns for all orders that flow through the Marketplace.

“Sellers are typically smaller businesses, local brands and the advantage for them is to access Walmart’s supply chain capability as well as the store network for either pickups or return,” he said. “What goes along with that is competitive rates, fast service to customers, nationwide reach. Those are all the advantages for sellers on our platform.

“It gives them speed, reach but also efficiencies in being able to leverage Walmart’s capabilities to run their business.”

Farmer said overall e-commerce has become a more and more important channel to Canadians. 

“The Marketplace business itself allows Canadians to access more and more selection from Walmart from our seller partners and our seller partners need services to be able to reach more and more customers faster. So that’s really how all this fits together,” said Farmer.

“The growth in the e-commerce channel continues to accelerate, particularly since the pandemic. We’ve seen a lot of customers switch to the digital channel. How this service supports those customers is they get access to more and more selection, faster. So they will get access to two-day delivery for 95 per cent of Canadians through Walmart Fulfillment Services and our seller partners.”

Walmart Canada operates more than 400 stores across Canada, with 1.5 million customers each day.

Tip Top Launches Canadian Store Expansion Amid Record-Breaking Sales [Interview]

Top Top Markham (Image: Tip Top)

Toronto-based Menswear suit and casual fashion retailer Tip Top has opened two new stores in Ontario, and is looking to open storefronts in Quebec – a province the brand has not been in for more than twenty years.

The two new locations opened in September; the first stores Tip Top has opened since the start of the pandemic. The first location is at CF Markville in Markham and is 2,300 square feet, and the other is in Vaughan Mills and is around 2,800 square feet.

“We have a lot going on right now. We came out of the pandemic and the opportunity was there to start looking at new stores, but in smaller footprints,” says Lance Itkoff, the President and CEO of Grafton Apparel, which owns Tip Top. “During Covid, we completely changed the merchandising within the stores towards total event solutions – we wanted to be the go-to for a special day, such as weddings, and the go to destination for events.”

Top Top Markham (Image: Tip Top)
Lance Itkoff

Itkoff said Tip Top has decided to open stores with slightly smaller footprints, making it easier to expand. Instead of opening 3,500 square foot stores, customers can now expect stores to be around 2,200 square feet which is the new Tip Top’s target store size.

“We are finding we are more efficient and can create a better experience for customers in the smaller box than we had in the larger box, so we are happy with the two new stores, and they have been doing great. The business is just way ahead of our expectations, and it has been a crazy ride.”

Event Solution Focused – A Perfect Suit for Your Moment

Top Top Markham (Image: Tip Top)

“About two years ago we set on this path – to put our focus on event solutions. If you came to the store right now, you would see our event shop. It is all about these perfect moments, perfectly dressed where we are featuring all our suit options in all different shirt and tie colours. Nobody else in the market is doing this. There are plenty of other people that have wonderful and nice suits – but nobody has the focus on total event solutions.”

Tip Top has also expanded its colour assortments in suits, square pockets, and ties – all to correspond with dresses and seasonal colours.

“We probably went from half a dozen colours of ties, to nearly thirty and they are all tied back to dress colours or the popular colours of the season. We currently have a dozen colours for shirts, and that is being expanded to twenty colours. Our customers are telling us that the more we give them, the more they are responding – so, we are just continuing to expand like crazy.”

Customers can also expect to see more collections in store as Tip Top is continuously adding new ones. This past fall, it had its biggest collection to date and Itkoff is looking to double it for next year and will hopefully be even larger by 2023.

Record Breaking Sales

Tip Top Bramlea (Rendering: Tip Top)
Tip Top Bramlea (Rendering: Tip Top)

In 2022, Tip Top hit its record-breaking sales, and it was not unexpected as people were adding more events to their calendars.

“We have had the wonderful tailwinds of the post Covid recovery with everyone putting events back on the calendar. I think there was a figure from North America that said in 2022 there was going to be 2.5 million weddings compared to 2.1 in 2019, so we already knew there was going to be somewhere around twenty percent more events on top of that coming out of this pandemic, and on top of that there were graduations and proms. We had a great fortune being able to in a marketplace where the need has bounced back strongly.”

Itkoff said as other suit retailers were not changing their merchandise to meet customers needs after the pandemic, his team knew they had to change as they “had anticipated the changing needs and wants of the consumer and made the necessary changes to mirror that.”

Expanding to Quebec After Twenty Years

Tip Top Bramlea (Rendering: Tip Top)

Tip Top’s future consists of expanding its OMNI capabilities and to expand more across Canada including Quebec.

Currently, Itkoff said Tip Top has around a dozen locations the team is working on and will share these locations once they have been finalized.

“We are in a wonderful position where the business that we have driven gives us the fire power to take advantage of whatever opportunities there are, so if there are one or six stores that become available – we are in a position to take action.”

Tip Top Bramlea (Rendering: Tip Top)

In terms of opening in Quebec, Tip Top is actively looking for the right store locations in the malls right now. Tip Top used to have two locations in Quebec, but it hasn’t been seen there for more than twenty years and customers from there can only shop online. Itkoff said he would love to open as soon as in the middle of next year, but it all depends on if the right location comes around.

“We are very excited about the opportunity to expand into Quebec, because it is a huge opportunity for us. I can easily see us getting to 20 stores in Quebec over the next three to five years.”

“Our team anticipated the changes that were coming post Covid in May of 2020 and we totally changed our merchandise, and we have more fall products on our shelves at this time than we had at the same time in 2019. It is all because our team made the changes that were necessary to win, and I don’t think anyone else in the industry has done what our team has done.”

Related Retail Insider Articles

‘Good Earth’ Coffee Concept Rapidly Expanding Across Canada with Standalone Stores and Indigo Locations [Interview]

Image: Good Earth Coffeehouse

Calgary-based Good Earth Coffeehouse is rapidly expanding its brand nationwide in part due to a growing partnership with Indigo Books.

“We are so pleased to be growing and reconnecting communities with exceptional coffee and fresh food served in a social hub,” said Nan Eskenazi, founder of Good Earth Coffeehouse. “We believe the human connection and interaction that takes place in our coffeehouses is valuable – as valuable as the coffee and food we serve.

Nan Eskenazi

“We have secured sites with Indigo basically from Victoria to Halifax and two of them are slated to open in November and there’s another three that will open in Q1 of 2023. Then another 10 to 12 will open across the course of 2023.

“We are just getting our feet under us and keeping our momentum going. A combination of the Indigo stores and quite a few institutional locations and then a few street fronts as well.”

The first Good Earth Coffeehouse opened in Calgary in 1991 by founders Eskenazi and Michael Going and today about 52 locations are open or under development. 

Image: Good Earth Coffeehouse

Good Earth has confirmed openings of new coffeehouses in various markets including opening in 2022 and Q1 2023:

  • Chapters – Chinook in Calgary, opening in November;
  • Indigo – Signal Hill in Calgary, opening in November;
  • Calgary Courts Centre in Calgary, opening in November;
  • Indigo – Fairway in Kitchener;
  • Indigo – Shawnessy, in Calgary;
  • Chapters – Westside in Edmonton;
  • The Bridge in Calgary;
  • University of Toronto in Toronto;
  • Yonge & Wellesley in Toronto;
  • Credit Valley Hospital in Mississauga;
  • Mississauga Hospital in Mississauga;
  • Bay Centre in Victoria;
  • Victoria General Hospital in Victoria.

Additional openings in 2023 include Indigo and Chapters stores in Winnipeg; Thunder Bay, Sudbury, Oshawa, Barrie, and Cambridge; Edmonton, St. Albert, and Sherwood Park; Halifax, and Vancouver and SickKids Hospital in Toronto.

“By the end of 2023 we will have completed a dozen or more sites with Chapters Indigo locations and then another handful of sites that are a combination of street fronts and institutional partnerships,” said Eskenazi.

“I think we have just the right combination of brand attributes and brand values that are really relevant today. We’ve been actively pursuing sustainability for over 30 years and there’s always room to grow and change in that facet of our brand because things change and it keeps us really engaged on that matter, not just merely coming up with green washing slogans.

Good Earth Coffeehouse Sunridge Mall (Image: Good Earth Coffeehouse)

“Something we’ve always known, and it’s always been part of our DNA, that has been really a spotlight that has been shone on it over the last couple of years is the value of being a social environment, the value of creating a space where people do spend time and engage with each other. I think that’s the real goal at the heart of the Indigo relationship for us. Their customers want to linger, want to spend time and that’s a customer base we love to engage with – people that want to spend time with each other and create community. 

“Certainly, there are other business formulas heading off in a more transactional direction, partly as a result of the changes we’ve been through in the last three years in reducing the social relationship in favour of a more transactional relationship. But we just see the value in being a social hub, a place where people gather. I think that contributes to our longevity to be honest.”

Earlier this year Good Earth unveiled their contemporary café design inspired by earthy tones and natural textures creating an inviting coffeehouse for guests to gather. Since the launch of their new design, Good Earth has opened locations throughout western Canada including former Starbucks locations at Sunridge Mall in Calgary and Lawson Heights in Saskatoon. To date, the brand also opened in The Maclaren in Edmonton, and at the University of Northern British Columbia in Prince George.

Survey: Many Small Businesses in Canada Considering Credit Card Transaction Surcharges for Consumers

Canadian merchants now have the ability to surcharge on credit card transactions to offset credit card processing fees, and nearly one in five (19 per cent) small businesses are considering it, according to a survey by the Canadian Federation of Independent Business (CFIB).

The survey also found that 26 per cent of CFIB members said they will do it if their competitors or suppliers do. More than one-third (40 per cent) of small firms said they are not sure yet if they will surcharge, while 15 per cent said they don’t intend to do it.

“Most smaller merchants are still on the fence or don’t plan to surcharge as they don’t want to risk losing customers. However, it’s important for them to know they will have this option,” said Corinne Pohlmann, Senior Vice-President of National Affairs at CFIB. 

Corinne Pohlmann

“Small businesses have long been dealing with expensive credit card processing fees and trying to find ways to absorb the cost of accepting premium cards without the ability to surcharge or refuse those cards. Surcharging gives them the ability to offset some of their costs and be transparent with their customers about the fees they pay.”

When asked about surcharges, retail expert George Minakakis said: “My response will be very blunt. This feels like shaming consumers for not using cash or debit cards. When do retailers start charging for that as well? If you want to build loyalty, this is a bad idea. As a retailer from large corporate chains, passing on surcharges to consumers for credit card use is not good business. 

George Minakakis

“If we take the restaurant industry as an example tipping now has options of up to 30 per cent and add credit card surcharges into this and you will have consumer dissension. What’s next? Pay a portion of the hourly wages? Asking consumers to understand this situation of conducting business when they personally incur debts on credit cards with high interest rates, just makes no sense,” said Minakakis, who leads advisory firm Inception Retail Group and is author of  The New Bricks & Mortar, Future Proofing Retail.

“What this will do in this looming recessionary and inflationary economy is push more consumers to buy online, look for lower pricing and visit stores even less. It is clear businesses are struggling coming out of the pandemic and into an economic fire, is a challenge. A little over 50 years ago credit cards were the saving grace for retailers. Consumers had a means to buy more. Squeezing consumers to cover your costs which have always been built into pricing, signals retailers are not ready for the future. My advice is to build it back into pricing and do a better job sourcing and selling higher quality products and services that are in demand. That’s what successful retailing has always been about!” 

Retail specialist Bruce Winder, author of RETAIL Before, During & After COVID-19, described the idea of credit card surcharges as a complicated issue. 

Bruce Winder

“Although one can argue that on paper it can make financial sense for consumer-facing businesses such as retailers and restaurants to pass on the fees, it could anger customers at a time when prices are already at a 40-year high,” said Winder, a retail analyst, consultant and President of Bruce Winder Retail. “I think the ability to successfully pass on the fee and maintain volume will be dependent on each specific business’s market power and degree of competition as well as how competitors react to the opportunity to pass on the fee. Get your game theory hats on.

“One can argue that independent retailers and restaurants may receive more leeway from customers as they have been struggling so much from the pandemic while large chains have prospered. 

“Either way, I would tread lightly if I were a retailer as this could be the proverbial straw that breaks the camel’s back and sends customers elsewhere.”

The CFIB said that as a result of the recent class action settlement small businesses were given the power from Mastercard and Visa to add a surcharge on some credit card transactions of offset merchant fees. Due to consumer protection laws in Quebec, this option will not be available in that province, said the CFIB.

It added that businesses that often sell to other businesses (B2B), like construction, manufacturing and finance/insurance, were most likely to report they will surcharge for credit card usage, while businesses that serve consumers were less likely to say they will do it. Among consumer-facing sectors, a total of 19 per cent of hospitality (e.g. restaurants), 17 per cent of personal services businesses (e.g. salons) and 12 per cent of retailers intend to surcharge.

Dan Kelly

“These data reveal the frustration so many business owners feel about the high cost of credit card processing, which can eat about 1.5 to 2.5 per cent of every sale,” said CFIB president Dan Kelly. Currently, 35 per cent encourage customers to use other forms of payment and 28 per cent said they increase their prices to absorb credit card fees.

“The power to surcharge will allow merchants to address their rising operating costs, push back against future credit card fee hikes and keep their prices competitive. With mounting pressures small businesses are facing due to inflation and government-imposed costs, surcharging is another way to reduce their cost burden.”

The CFIB said merchants can now apply to surcharge by registering their plans with their credit card processor and Mastercard (Visa requires registration with the processor only). Once they have registered their intent to surcharge, merchants must then wait 30 days before they can start to apply a surcharge on Visa and Mastercard transactions.

The CFIB is providing detailed information for merchants which can be found . 

Eataly to Open 2nd Toronto Location at CF Sherway Gardens

Eataly Dallas. Rendering: Eataly

Large-format Italian food marketplace Eataly will open its second location in Canada at CF Sherway Gardens in Toronto next year. Landlord Cadillac Fairview announced Wednesday that Eataly had signed a multi-year lease for the shopping centre near the Western border of Toronto and Mississauga. 

It will be Eataly’s second Toronto location, following the fall 2019 opening of a 55,000 square foot downtown location at the Manulife Centre at 55 Bloor Street West. 

It hasn’t been formally announced when Eataly will open its CF Sherway Gardens location. Retail Insider attended the ICSC Toronto Conference on Wednesday and a representative for Cadillac Fairview said that Eataly will be replacing a Pickle Barrel restaurant location along with adjacent retail spaces next to the mall entrance to Saks Fifth Avenue. Looking at a lease plan for CF Sherway Gardens, it would appear that Eataly will span between 25,000 and 30,000 square feet in the mall depending on how it is configured. 

Click image for interactive Google Map
Lease plan: Cadillac Fairview

“We have been humbled by the warmth of our guests in Toronto and we are thankful to this incredible community for how they welcomed us since we first opened our doors here in 2019. We would like to thank all of our valued partners who have helped us, including Tony Grossi and the Weston family and, of course, we would like to thank our newest partner, Cadillac Fairview,” said Luca Baffigo, global head of development and partner of Eataly.

The Weston family’s investment arm, Wittington Ventures, owns a minority interest in Eataly in Canada and Tony Grossi handles leasing for the company. 

“CF Sherway Gardens is a perfect home to bring Eataly’s values of high quality Italian food and experiences to even more people. This store will continue Eataly’s tradition as a go-to destination for dining and for authentic Italian products and wine, and will allow us to deepen our relationship with our valued local Canadian producers. We look forward to getting to work on opening this newest outpost in the Eataly family,” Baffigo went on to say in a statement. 

Salvatore Iacono, EVP of Operations at Cadillac Fairview said, “At CF Sherway Gardens we pride ourselves on offering a premium retail experience and an important part of our offering is elevated dining options. We could not think of a better partner to join the shopping centre, bringing their uniquely authentic cuisine and concept to Toronto’s west end.” 

Eataly Toronto. Photo: Eataly

CF Sherway Gardens is one of Canada’s most productive shopping centres in terms of sales per square foot, with over 175 stores. The centre has seen hundreds of millions of dollars of investments in renovations over the past decade, including an expansion wing, an elevated food court, and six full-service restaurants. In 2016, Saks Fifth Avenue opened a 143,000 square foot store in the mall (which has since been downsized) and Nordstrom opened in 2017. Hudson’s Bay is the largest anchor store in the mall. 

Eataly will join another Italian grocery concept at CF Sherway Gardens. Toronto-based Pusateri’s Fine Foods operates a Saks Fifth Avenue food hall in the basement of the mall’s Saks store. 

The announcement of Eataly at CF Sherway Gardens came as a surprise, particularly as Retail Insider had been getting information prior to and during the pandemic that Eataly had been looking at opening at Toronto’s Yorkdale Shopping Centre. One source said that Eataly had been considering a 25,000 square foot space in the middle of the mall that has recently housed pop-up entertainment concepts (most recently one based on the hit TV show ‘Friends’). Another option involved reconfiguring space at the north end of Yorkdale facing a parking lot for Eataly. 

Eataly has also been looking at the Vancouver market according to another source, and a deal has yet to be signed as finding space is a challenge given lease rates. Eataly has been looking primarily in the downtown Vancouver market and it is unknown if it will end up opening in the city. Retail Insider also interviewed Eataly founder and owner Oscar Farinetti in 2019 and at the time, he said that Montreal was also a potential target for a location if space could be found. 

Photo: Eataly

The Toronto Eataly location has proven to be very busy at times with its mix of grocery items, grab-and-go-food, Italian goods and three restaurants. Eataly was founded in 2003 and is now the largest Italian retail and dining experience in the world. It has 44 locations in 15 countries, including Italy, the United States, Canada, the United Arab Emirates, Japan, Germany, Great Britain, France, Sweden and Brazil. There are seven Eataly locations in the United States including street-front and mall locations. 

Montreal Retail Growing Stronger as Tourists Return and Downtown Re-Emerges [Interview]

Saint-Catherine St W at McGill in Montreal (Image: Dustin Fuhs)

Retail sales activity is heating up in Montreal, boosted by tourism and the re-emergence of the downtown, according to a recent report by commercial real estate firm JLL

“As expected, the Montreal leasing market has strengthened largely due to the government’s easing of pandemic-related restrictions. The reduction of travel restrictions combined with the arrival of summer was the perfect recipe for increased foot traffic and sales in the Greater Montreal Area. As retailers take advantage of these favourable conditions in the second half of the year, there is sustained upward pressure on rental rates and subsequently downward pressure on vacancies. This trend is expected to continue until there is a drastic change in consumer behaviour,” said the report.

“Effective rental rates have surpassed Q1 2020 levels and are inching their way up further QoQ. Overall, vacancy rates have yet to truly recover to pre- pandemic levels. Landlords and tenants are still agreeing to shorter lease terms than usual. The prevalence of vacant spaces and shorter leases have allowed prospective out-of-market retailers to experiment with pop-up shops to gauge consumer interest before committing to larger-scale investments.

“In order to garner more interest in their vacant spaces, some landlords have become creative and have leased out their traditional retail spaces as showrooms and for medical uses. Modifying interior spaces continue to be landlords’ last option given the lack of labour available in the market.”

Saint-Catherine St W in Montreal (Image: Dustin Fuhs)

Manon Larose, Senior Vice President, Retail with JLL, said she’s feeling positive about the Montreal retail market these days as it heads into the latter half of this year.

Manon Larose

“The return of the tourists, the students that are back in school and more and more daytime population, more and more people going back to the offices, having in-person meetings, functions, weddings, all the events that were postponed in the previous two years, are now happening and we see it in terms of sales results,” she said.

“The other thing is that people were tired of staying at home. Now they are going out. There’s a lot of things pointing in the right direction.”

That’s good news, she said, for Montreal’s downtown as well as the shopping malls.

“I would say we will have continued growth (for the rest of the year). I would suspect that we would have a better Christmas than what we had before,” said Larose.

“There are some best in class brands with whom we are touring as we speak for locations on Sainte-Catherine Street.”

Les Cours Mont-Royal (Image: Dustin Fuhs)

“The improvement of the retail situation in downtown Montreal cannot be overstated. Most businesses in the central business district have experienced rebounding sales thanks to a pronounced increase in foot traffic from residents, office workers, and tourists,” explained the report.

“Tourism has surely had a part to play in the urban core’s recovery from COVID-19 times, as air passenger traffic at the Montreal-Trudeau airport has finally rebounded this year and will soon eclipse Q1 2020 activity. Full- service restaurant activity has skyrocketed compared to last year’s figures. Limited-service eating places continue to benefit from elevated activity, thanks to increased online sales.” 

Both mall-based and Sainte-Catherine Street-based retailers in the urban core have recovered in 2022, but mall-based retailers had more lost ground to recover and were more severely impacted by COVID-19 restrictions, said JLL.

“The recovery and persistence of business activity in the urban core are noteworthy, and even more so when considering that most downtown workers are still working from home on a full or part-time basis. Despite this, foot traffic in the core for Q2 2022 is up almost 40 per cent compared to Q2 2021. This is further evidence that downtown Montreal is gradually reclaiming its identity as a prime destination for shopping, eating, and entertainment,” it said.

Image: CF Fairview Pointe Claire

It said commercial construction costs have slightly increased once more and upward price pressures are being upheld in large part due to the higher cost of debt, raw materials, supply chain issues, and labour shortages. 

“These costs are not expected to decrease soon and therefore threaten to push back the deliveries of some larger commercial developments having already broken ground and planned projects further into the future. As a result, the supply of new retail space has continued to be constrained, thus putting upward pressure on leasing rates,” said JLL.

“With good fundamentals in place, retailers from outside the province are expressing interest in the Royalmount project. Over 200,000 square feet of retail space has been pre-leased since Q4 2021. The project will likely satisfy shoppers’ appetites, as 50 per cent of the pre-leased space will be occupied by new-to-market, best-in-class global brands.

“Fairview Pointe-Claire has also undergone a physical makeover during the pandemic. The mall moved its food court to the busier first floor near a future REM station and welcomed Simons and Uniqlo as its new anchor tenants. The upscale food court now occupies the former Sears location and is now welcoming new food and beverage operators such as Tommy Café, Poulet Rouge, and Lucille’s Oyster Dive.

Photo: Maxime Frechette

“Sainte-Catherine Street is also bolstering its roster of notable tenants and reinventing itself. Nike has recently announced that it will build a large flagship store at the location of the former multi-level Gap store in the Eaton Centre by Q3 2023. Furthermore, fashion retailer Chlorophylle is also set to open a store in front of the Eaton Centre.

“Much like Royalmount and Fairview Pointe-Claire, the street is also undergoing its fair share of physical changes. The thoroughfare will be revitalized with the help of broader sidewalks and extra greenery lining the street between De Bleury and Mansfield Streets.”

When comparing the state of major malls in the GMA pre-COVID-19 and post-COVID-19, there was initially a significant decrease in sales, however, they are now recovering. There has also been a decrease in foot traffic, although the decline was softer for sales per square foot. Both conditions are expected to improve in the second half of the year, it said. 

“Interestingly, the number of sales per visit has increased, implying that consumers are now shopping with a set goal. This figure is expected to decrease slightly by the end of the year when more shoppers return to malls and are eventually satisfied with their updated wardrobes. Vacancy rates have also risen compared to pre-pandemic levels, but recovery should occur if consumers maintain their current shopping appetites,” said the report.

“The outlook for retail in Montreal is mostly positive. There have been vast improvements in key factors such as foot traffic, sales growth, and overall activity. There are still improvements to be seen in vacancy rates, however, momentum is trending in the right direction.”

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